IBM Business

Process Manager
–High level overview
April 2018

© 2015 IBM Corporation

Agenda

• The drivers for process automation

• Introduction to IBM Business Process

Manager (BPM)

• The latest innovations in IBM BPM

• Why use IBM BPM

© 2015 IBM Corporation Page 2

Business Processes are everywhere

Insurance Banking
§ Automated claims processing § Reduced loan processing times
§ Improved fraud detection § Financial risk and regulatory compliance

Healthcare Government
§ Improved patient care § Customs and border control
§ Personalized fitness and nutrition § Improved public safety

Energy and utilities Travel and transportation

§ Power grid management § Online ticketing and reservations
§ Energy consumption management § Travel and hotel pricing management

Retail Manufacturing
§ Retail distribution supply chain automation § Manufacturing production quality and control
§ Customer loyalty programs § Reduced manufacturing production time

But traditional applications can’t completely solve the business process problem
© 2015 IBM Corporation Page 3
The need for Business
Process Manager (BPM)

Improve Operations Increase Governance Enhance Engagement

• Manage, automate and • Document operations and • Align process owners and SMEs
optimize processes processes
• Supports new customer
• Reduce cost per transaction • Ensure data quality engagement channels
like mobile
• Eliminate paper based • Operations performance
processes, reduce errors monitoring

Deployment acceleration by Multiple new high-level data Create new processes in as

30-50 percent governance processes little as two hours

At BPM Wave At Travis Perkins At Creval Sistemi e Servizi

© 2015 IBM Corporation Page 4

Business Processes are everywhere

BPM empowers business and IT people to more BPM solutions are processes (a choreographed
effectively collaborate in process definition and steps of human and automated activities).
improvement Process steps are performed by distinct teams.

By making cross-functional processes visible, BPM enables process optimization by

measurable, manageable, and actionable BPM identifying the potential or actual bottlenecks
supports operational business objectives (i.e. and the potential opportunities for cost savings
directing the assignment of work) or other optimization

© 2015 IBM Corporation Page 5

BPM Solution Life Cycle

Develop Execute

• Business users participate in process definition • Long running, state-full processes with human and automated tasks
and development • Process participants collaboration of multiple cross-organizational
• Graphical WYSIWYG tools for GUI definition teams
• Built-in integration services • Processes integration with multiple transactional systems
• Unstructured processes but with managed collaboration and
orchestration

Manage Improve

• Completed processes are auditable • Processes produce historical data for business led process
• Operational visibility to in-flight instances improvement and deriving new business insights
• In-fight instances emit business and process data • Business users participate in process definition and
• In-flight instances and tasks can be managed by process improvement lifecycle
and team managers
• Failed in-flight instances can be repaired

© 2015 IBM Corporation Page 6

Managing business
processes on the cloud
Focus on what you know best: your business processes
BPM on Cloud
IBM manages: Customer manages:

• 24/7 Support • Business Process management • Application integration

• Installed and configured environment • Application development • Application support
• High availability
Development Test Run Additional
User Portal
• Automated backup Environment Environment Environment Environment(s)

• Disaster recovery
Process Process Process Process
• Product updates Center Server Server Server
• Scheduled maintenance
• Capacity and scaling BPM on Cloud Customer Instance in SOFTLAYER

• VPN for secure connection to your network

• Security

Inter-operability

© 2015 IBM Corporation Page 7

Business
Processes are
used everywhere KPMG’s UK banking clients needed new processes to deal with
issues such as mis-selling, “know your customer” and anti-money
laundering – and the clock was ticking. With IBM Business Process
Manager, KPMG and its clients can get new processes to market 80
percent faster than before.
Banking

Funding cuts required Cambridgeshire to improve the efficiency

and reduce the costs of its processes. They achieved 60-90%
reduction in process deployment and development times building
an open-standard, collaborative model for business process
discovery and development integrating IBM® Blueworks Live™
Public with IBM Business Process Manager on Cloud.
Services

Faced with deficiencies in its data governance processes Travis

Perkins plc uses IBM Business Process Manager on Cloud to
control essential data processes, instituting multiple new high-level
data governance processes, including data collection, data change
and approvals
Retail

This Jakarta based insurance broker deployed IBM Business

Process Manager as a framework for automating non-repetitive,
manual processes and adapting to new mandates regulating
Indonesia’s insurance industry. MIR reduces policy processing times
from days to hours by automating over 50 percent of non-repetitive
Insurance manual processes

© 2015 IBM Corporation Page 8

Looking back at IBM
BPM releases

Pure Application
System pattern

Express

Mobile Enablement
Case, as Standard
Mobile UI Improved Portal
Basic Case experience SPARK REST
Management Process federation toolkit UI API

ECM Interoperability

V8.5 V8.5.5 V8.5.6 V8.5.7

© 2015 IBM Corporation Page 9

Latest BPM release
highlights

• Authoring an business collaboration capabilities in a Web Browser

User Experience • Web PD is updated automatically
• Developers can run Web PD on any operating system (eclipse PD required Windows)

• New REST Service support capabilities

• Support of file type
Process • Leverage micro-services,
Integration • participate in API economy
• inject Watson Cognitive Services

© 2015 IBM Corporation Page 10

Latest BPM on Cloud
release highlights

• Authoring an business collaboration capabilities in a Web Browser

Self Service • Web PD is updated automatically
• Developers can run Web PD on any operating system (eclipse PD required Windows)

• BPM on Cloud Express

• BPM Standard capabilities
Low entry cost • Small project with less than 25 users
• Non-mission critical processes with lower SLA
• No High Availability
• No Disaster Recovery

© 2015 IBM Corporation Page 11

Why choosing IBM
Business Process Manager

Half 5 out of every 7 70%

Top 20 WW Banks Top 7 WW Retailers Top 10 WW Insurances

91 800+ 5,000+ Hundreds

Fortune 200 Business Partners Managed projects BPM consultants

Source:
https://accuity.com/resources/bank-rankings/
http://brandirectory.com/league_tables/table/insurance-2016
http://beta.fortune.com/global500/
https://nrf.com/resources/annual-retailer-lists/top-100-retailers/stores-top-retailers-2016

© 2015 IBM Corporation Page 12