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Front Office Lesson Plan Overview

The lesson plan outlines a class on front office activities in the hospitality industry, with the aims of introducing front office departments, conducting group work to discuss scenarios, and guiding a whole class discussion. Students will work in groups to demonstrate how to handle potential front office problems, then share their results and ask questions in a full class discussion. The lesson aims to help students understand front office organizational structures and responsibilities through cooperative learning activities.

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rikar jehadun
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106 views3 pages

Front Office Lesson Plan Overview

The lesson plan outlines a class on front office activities in the hospitality industry, with the aims of introducing front office departments, conducting group work to discuss scenarios, and guiding a whole class discussion. Students will work in groups to demonstrate how to handle potential front office problems, then share their results and ask questions in a full class discussion. The lesson aims to help students understand front office organizational structures and responsibilities through cooperative learning activities.

Uploaded by

rikar jehadun
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Name : Muhammad Mersandy Wirajaya

NIM : 1729081010

Lesson Plan
Course: Pengantar Pariwisata dan Perhotelan (1st semester)

Group: Date: Time: No. of students

29th October 2018 2 x 50 Minutes 30


Recent topic work: Recent language work:
 Front Office

Aims:
 Introduces the students about activities in front office department
 Forms the students in group work
 Guides the students in whole class discussion
Objectives:
Students are expected to be able to:
 Identify the front office organizational structure & their responsibilities
 Discuss various activities in front office department such as handling check in-out,
handling complaint, presenting bills, hotel booking etc.
 Demonstrate front office their responsibilities
Assessment:
 Informal assessment
Materials:

Some possible scenario/proeblems in front office department.


Anticipated Problems:

Monitor group discussion so that the class is not noisy

Timing Teacher Activity Student Activity Success Aims of the stage

indicator
15 Greetings/question Share their  to create
s about students’ proeblems or Ask warm
life and introduces questions, if any situation in
what they are going classroom.
 to introduce
to learn today.
the learning
objectives

35  Forms the  Discuss the  Each member Cooperative

students into proeblems actively learning,

groups of five provided in participates

 Distributes group, in group


 Demonstrates
Some possible work
how to handle  Students are
scenario
the proeblem able to
/proeblems in
and cope with perform and
front office to
it reflecting to demonstrate
each group.
the rules in how to

front office. handle the

proeblem

reflecting to

the rules in

front offfice.
30 Guides the students Share the result of Students are able To involve

in whole class group discussion to ask and students in class


discussion with other groups answer question, discussion.

clarify or argue

some unclear

ideas.
20 Reviews or Ask questions or to make sure the

provides answer further students

for unanswered confirmation. understand the

questions or some topic

unclear ideas. comprehensively.


Additional possibilities:

The students are asked to write down what they have learn.
Homework/further work:

The students are assigned to find another possible proeblem that may occur in front office.

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