Integrated Recording &
Analytics Solution for Mitel
Highlights ASC offers integrated solutions to record and analyze customer commu-
nications for Mitel MiVoice MX-ONE, MiVoice Business, MiVoice 5000,
Compatibility Mitel MiCollab and Mitel MiContact Center Enterprise.
Certified solutions to record
Mitel and ASC have formed a strong partnership. ASC is Mitel’s preferred
and analyze communications
vendor for recording, quality management and analytics solutions.
based on Mitel solutions
ASC’s neo suite records communications from multiple channels such as
Reliability fixed-line networks, mobile phone, video call, chat and screen activities.
Flexible redundancy scenarios Additional tools for quality management, speech analytics and eLearning
for highest availability round out its portfolio. ASC offers its products as a local on-premise so-
lution or as a service via the Cloud.
Security
Encryption of calls and
management of complex
user rights
We record & analyze communications
Integrated Recording & Analytics Solution for Mitel
Omni-Channel Recording Mitel MiContact Center Quality Management
ASC‘s neo recording suite captures, Enterprise & Mitel MiCollab It’s the customers who provide
saves and archives multiple commu- Mitel solutions MiContact Cen- companies with the most valuable
nication channels including mobile ter Enterprise and MiCollab are information. ASC‘s quality manage-
voice, video, and chat for financial in- recorded by ASC‘s solution with ment software, INSPIRATIONneo,
stitutions, contact centers and public additional call-index data for each captures and assesses this content.
safety organizations. interaction such as date and time. Recorded calls and on-screen
In addition, mobile phones can be activities, help to analyze services,
EVOIPneo active for Mitel recorded via one number service campaigns, and products through
MiVoice MX-ONE with MiCollab. user-friendly reports.
ASC’s solution, EVOIPneo active
for Mitel MiVoice MX-ONE, enables Recording with Silent Certification
active recording by means of stream Intrusion ASC is a global Mitel partner, and
routing. It is initiated by a SIP message The function silent intrusion can its solutions have been certified by
sent directly from the recorder to the also be used to record calls. Here, Mitel.
IP phone. Additional call data is tag- the ASC solution is directly linked to
ged through the CSTA interface. the call without generating a display
information at the phone. Any end
EVOIPneo active for Mitel set can be recorded with silent in- Benefits
MiVoice Business trusion. Besides IP phone, this also Recording of encrypted calls
ASC facilitates the recording of en- includes analog, TDM and DECT Active solution geared to Mitel
crypted calls. This active solution has phones. products
been developed in close cooperation Selective recording
with Mitel. Hot-desking support and Recording of IP, analog, TDM,
Search & Replay
recording of teleworker sets complete DECT and mobile phones
Browser-based and client/ser- Hot-desking support
the service offer. Record on demand
ver-based search-and-replay appli- Recording of teleworker sets
and LED feedback on the recording
cations with flexible search criteria LED feedback on recording
are additional features.
make it easy to search for recorded status
calls in a target-oriented way.
EVOIPneo active for Mitel
MiVoice 5000
Recording Control
Similar to Mitel MiVoice MX-ONE,
Control commands on Mitel
active recording for this solution is
implemented by means of stream phones can be configured to start
and stop the recording as desired.
routing.
About ASC
ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics addressing all enterprises
with recording needs, especially contact centers, financial institutions and public safety organizations. ASC records, analyzes and evaluates
interactions across all media, either as an on-premise or Cloud solution. Headquartered in Germany and with subsidiaries in the United
States, Brazil, Japan, Singapore, Hong Kong, Dubai, Switzerland, the United Kingdom, France and Romania as well as a worldwide service
network, ASC is a powerful global player in its industry.
ASC Technologies AG
Seibelstraße 2 - 4 | Phone +49 6021 5001 0
63768 Hösbach | Fax +49 6021 5001 310
Germany | hq@[Link]
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