INTEGRATED MANAGEMENT SYSTEM

PROCEDURE MANUAL

„ QUALITY CONTROL SHEET

DOCUMENT T-MSIG Integrated Management System Procedure Manual

CODE T-MSIG-Ed22-EN
SIGNED JEB JAE JEB JEB JEB
AUTHOR
DATE 18/07/2011 13/06/2012 03/12/2012 21/01/2014 14/07/2014
SIGNED JCM JMF JCM JCM JCM
VERIFIED BY
DATE 18/07/2011 26/06/2012 03/12/2012 21/01/2014 14/07/2014
SIGNED PBS PBS PBS PBS PBS
APPROVED BY
DATE 18/07/2011 25/07/2012 03/12/2012 29/01/2014 21/07/2014
RECIPIENT TYPSA Group
Computer copy. The internal publication of this document is controlled by the Corporate
Quality, Environment and OHS Department using TYPSA Group's computer system. Anyone
NOTES from the TYPSA GROUP in possession of a paper copy of this document must ensure that it is
up to date by checking the TYPSA Group’s website or with the Corporate Quality, Environment
and OHS Department.

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„ MODIFICATIONS

Ed. Paragraph Reason for change

10 General Adaptation to the UNE-EN-ISO 9001 standard.

General Comments from AENOR and SGS audits, improvement to methods for
11
incorporating software development control requirements.

General Comments AENOR and SGS audits. Adaptation to the UNE-EN-IS0

12
14001:2004 standard.

General Incorporation of INALSA into TYPSA Group's Quality and Environment

13
Management System.

9.5. Annex Update of TYPSA Group's General Quality and Environment Management
14
Policy.

15 General Adaptation to the UNE-EN-ISO 2006 standard.

General Implementation of the experience obtained in the implementation stage of the

16
R&D Management System.

17 General Update to the new edition of the UNE-EN-ISO 9001:2008 standard.

General Adaptation to the new procedures for the monitoring and control of works (TPS
18
group).

Adaptation of TYPSA's Occupational Health and Safety Management System

to the OHSAS 18001:2007 standard
General
19 Incorporation and adaptation of TYPSA's Occupational Health and Safety
Management System to TYPSA Group's Quality, Environment and R+D+I
Management System.

0.1. Presentation
1.2. Scope of application Incorporates the presentation of TEyS.
20
9.1. Diagram of Included under 'Services: Official documentation processing'.
processes

0.1. Introduction Incorporation of the introduction to MEXTYPSA.

21
9.6. List of procedures Update of the Integrated Management System procedure list.

General Elimination of TECNOMA and BLIZZARD DESIGN into TYPSA Group's

22 Quality and Environment Management System.

9.6. List of procedures Incorporation of TPO-32 ‘Role of the BIM Manager’.

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„ CONTENTS

0.  INTRODUCTION .................................................................................................................................. 6 

0.1.  PRESENTATION ....................................................................................................................... 6 
0.2.  OFFICES AND DELEGATIONS ................................................................................................ 8 
1.  PURPOSE AND SCOPE...................................................................................................................... 8 
1.1.  PURPOSE .................................................................................................................................. 8 
1.2.  SCOPE ....................................................................................................................................... 8 
2.  NORMATIVE REFERENCES ............................................................................................................ 10 
2.1.  INITIAL DATA........................................................................................................................... 10 
3.  TERMS AND DEFINITIONS .............................................................................................................. 10 
4.  INTEGRATED MANAGEMENT SYSTEM ......................................................................................... 10 
4.1.  GENERAL REQUIREMENTS (UNE-EN-ISO 1[Link] 4.1; OHSAS 1[Link] 4.1;
UNE 16[Link] 4.1). .......................................................................................................... 11 
4.2.  DOCUMENTATION REQUIREMENTS ................................................................................... 11 
4.2.1.  General requirements (UNE-EN-ISO 1[Link] 4.4.4; OHSAS 1[Link]
4.4.4; UNE 16[Link] 4.1.2). ................................................................................. 11 
4.2.2.  Integrated Management System Manual ..................................................................... 13 
4.2.3.  Control of documents (UNE-EN-ISO 1[Link].4.5; OHSAS 1[Link].4.5;
UNE 16[Link][Link]) .......................................................................................... 13 
4.2.4.  Control of records (UNE-EN-ISO 1[Link].5.4; OHSAS 1[Link].5.4,
UNE 16[Link][Link]) .......................................................................................... 13 
5.  RESPONSIBILITY OF MANAGEMENT ............................................................................................ 15 
5.1.  MANAGEMENT COMMITMENT (UNE-EN-ISO 1[Link] 4.2 AND 4.4.1; OHSAS
1[Link] 4.2, 4.4.1 AND 4.6; UNE 16[Link] 4.2.1) ................................................... 15 
5.2.  FOCUS ON THE CLIENT (UNE-EN-ISO 1[Link] 4.3:1, 4.3.2 AND 4.6; OHSAS
1[Link] 4.3.1 AND 4.3.2; UNE 16[Link] 4.2.2). ...................................................... 15 
5.3.  QUALITY, ENVIRONMENT, OHS AND R&D POLICY (UNE-EN-ISO 1[Link].2:
PART 2; OHSAS 1[Link].2; UNE 16[Link].2.3). ................................................. 16 
5.4.  PLANNING (UNE-EN-ISO 1[Link] 4.3 OHSAS 1[Link] 4.3. UNE16[Link]
4.2.4). ....................................................................................................................................... 17 
5.4.1.  Quality, Environment, OHS and R&D Objectives (UNE-EN-ISO 1[Link].3.3;
OHSAS 1[Link] 4.3.3; UNE16[Link][Link]). ............................................. 17 
5.4.2.  Integrated Management System Planning (UNE-EN-ISO 1[Link].3.3.;
OHSAS 1[Link] 4.3.3.; UNE 16[Link][Link]). ........................................... 17 
5.5.  RESPONSIBILITY, AUTHORITY AND COMMUNICATION .................................................... 17 
5.5.1.  Responsibility and authority (UNE-EN-ISO 1[Link] 4.1 y 4.4.1; OHSAS
1[Link].4.1: Part 4; UNE 166002: 2006:4.2.5). ................................................. 17 

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5.5.2.  Management Representatives (UNE-EN-ISO: 1[Link].4.1: OHSAS
1[Link].4.1; UNE 166002: [Link]). .................................................................... 18 
5.5.3.  Internal communications. (UNE-EN-ISO 1[Link].4.3; OHSAS
1[Link].4.3; UNE 16[Link][Link]). ............................................................ 19 
5.6.  MANAGEMENT REVIEW (UNE-EN-ISO 1[Link].6: OHSAS 1[Link].6, UNE
16[Link].2.6). .................................................................................................................. 20 
5.6.1.  General considerations (UNE-EN-ISO 1[Link].6: OHSAS 1[Link].6,
UNE 16[Link] [Link]). ......................................................................................... 20 
5.6.2.  Information for the review (UNE-EN-ISO 1[Link].6: OHSAS
1[Link].6: UNE 16[Link][Link]). ............................................................... 21 
5.6.3.  Results of the review (UNE-EN-ISO 1[Link].6; OHSAS 1[Link].6,
UNE 16[Link][Link]). .......................................................................................... 21 
6.  RESOURCE MANAGEMENT ............................................................................................................. 22 
6.1.  RESOURCING (UNE-EN-ISO 1[Link].4.1: OHSAS 1[Link].4.1; UNE
166002: 2006:4.3.1) .................................................................................................................. 22 
6.2.  HUMAN RESOURCES ............................................................................................................. 22 
6.2.1.  General considerations (UNE-EN-ISO1[Link].4.1:
OHSAS1[Link].4.1: UNE 16[Link] [Link]). .............................................. 22 
6.2.2.  Competence, training and awareness (UNE-EN-ISO 1[Link].4.2; OHSAS
1[Link].4.2; UNE 16[Link] [Link]). ........................................................... 23 
6.3.  INFRASTRUCTURE (UNE-EN-ISO 1[Link].4.1: OHSAS 1[Link].4.1: PART
2; UNE 166002:2006 4.3.3). ..................................................................................................... 24 
6.4.  WORKING ENVIRONMENT (UNE 166002:2006 4.3.4)........................................................... 24 
7.  CARRYING OUT THE WORK ............................................................................................................ 24 
7.1.  PLANNING THE SERVICES (UNE-EN-ISO 1[Link].4.6; OHSAS 1[Link].4.6:
PART 2) .................................................................................................................................... 24 
7.2.  PROCESSES RELATED TO CLIENTS .................................................................................... 26 
7.2.1.  Determining service-related requirements (UNE-EN-ISO 1[Link].3.1, 4.3.2
and 4.4.6; OHSAS 1[Link].3.1, 4.3.2 and 4.4.6; UNE 16[Link].4.2
and 4.4.3.) ..................................................................................................................... 26 
7.2.2.  Reviewing service–related requirements (UNE-EN-ISO 1[Link] 4.3.1 and
4.4.6; OHSAS 1[Link] 4.3.1 and 4.4.6) ................................................................ 28 
7.2.3.  External communications (UNE-EN-ISO 1[Link].4.3; OHSAS
1[Link][Link]: and [Link]) ................................................................................. 29 
7.3.  DESIGN AND DEVELOPMENT ............................................................................................... 30 
7.3.1.  Design and development planning (UNE-EN-ISO 1[Link] 4.4.6; UNE
16[Link].4.4)....................................................................................................... 30 
7.3.2.  Initial data for design and development (UNE-EN-ISO 1[Link] 4.4.6) ................. 30 
7.3.3.  Design and development and R&D process results (UNE-EN-ISO 1[Link]
4.4.6; UNE 16[Link].4.8 and [Link]) ................................................................. 31 

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7.3.4.  Design and development review (UNE-EN-ISO 1[Link] 4.4.6) ........................... 31 
7.3.5.  Design and development verification (UNE-EN-ISO 1[Link] 4.4.6) .................... 32 
7.3.6.  Design and development validation (UNE-EN-ISO 1[Link] 4.4.6) ...................... 32 
7.3.7.  Control of design and development changes (UNE-EN-ISO 1[Link] 4.4.6;
UNE 166002: 2006 [Link] and 4.5.5). ........................................................................ 33 
7.4.  PURCHASES (UNE 16[Link].4.7) ................................................................................. 33 
7.4.1.  Purchase process (UNE-EN-ISO 1[Link].4.6, OHSAS 1[Link].4.6.
UNE 16[Link][Link]) .......................................................................................... 33 
7.4.2.  Information on purchases (UNE-EN-ISO 14001: 4.4.6; OHSAS 18001: 4.4.6, UNE
166002: [Link]) ........................................................................................................... 34 
7.4.3.  Purchased product and service verification (UNE-EN-ISO 14001: 4.4.6, OHSAS
18001:4.4.6, UNE 16[Link] [Link]) .................................................................... 34 
7.5.  PRODUCTION AND SERVICE PROVISION .......................................................................... 35 
7.5.1.  Control of production and service provision (UNE-EN-ISO 1[Link].4.6.
OHSAS 1[Link].4.6 ........................................................................................... 35 
7.5.2.  Validation of processes for production and service provision. (UNE-EN-ISO
1[Link] 4.4.6) ....................................................................................................... 37 
7.5.3.  Identification and traceability ....................................................................................... 37 
7.5.4.  Client property.............................................................................................................. 38 
7.5.5.  Preservation of product (UNE-EN-ISO 14001: 2004: 4.4.6) ........................................ 38 
7.6.  CONTROL OF MONITORING AND MEASURING EQUIPMENT (UNE-EN-ISO
1[Link].5.1: OHSAS 1[Link].5.1; UNE-16600: [Link].2) ................................... 38 
7.7.  R&D ACTIVITIES NOT COVERED IN THE PREVIOUS POINTS (UNE 16[Link] 4.4) .. 38 
7.7.1.  Tools (UNE-16[Link].4.1) .................................................................................. 39 
7.7.2.  Internal and external analysis (UNE 16[Link] [Link]) ........................................ 39 
8.  MEASUREMENT, ANALYSIS AND IMPROVEMENT ...................................................................... 40 
8.1.  (UNE-EN-ISO 1[Link].5.1; OHSAS 1[Link].5.1; UNE 166002: 2006: 4.5.1) ..... 40 
8.2.  MONITORING AND MEASUREMENT .................................................................................... 40 
8.2.1.  Client satisfaction ......................................................................................................... 40 
8.2.2.  Internal System audits (UNE-EN-ISO 1[Link].5.5; OHSAS
1[Link].5.5; UNE 16[Link].5.2) ............................................................... 41 
8.2.3.  Process monitoring and measuring (UNE-EN-ISO 1[Link].5.1 and 4.5.2;
OHSAS 1[Link].5.1 and 4.5.2; UNE 16[Link].5.3) ................................. 41 
8.2.4.  Monitoring and measurement of product (UNE-EN-ISO 1[Link].5.1 and
4.5.2; OHSAS 1[Link].5.1 AND 4.5.2; UNE 16[Link] [Link] and 4.5.4) . 42 
8.3.  CONTROL OF NON-COMPLIANT PRODUCTS (UNE-EN-ISO 1[Link].5.3: OHSAS
18001: 4.4.7 AND [Link]; UNE 16[Link].5.5)............................................................... 42 
8.4.  DATA ANALYSIS (UNE 166002: 14001: 2004 4.5.1; OHSAS 1[Link].5.1 AND
[Link]; UNE 16[Link].5.6) ............................................................................................ 43 

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„ CONTENTS
8.5.  IMPROVEMENT (OHSAS 16[Link].5.7) ........................................................................ 44 
8.5.1.  Continuous improvement (UNE 14001: 2004 4.2; 4.3.3 and 4.6, OHSAS
1[Link].3.3 and 4.6; UNE 16[Link][Link])................................................ 44 
8.5.2.  Corrective actions (UNE-EN-ISO 1[Link].5.3; OHSAS 1[Link][Link]
and [Link]; UNE 16[Link][Link]) ....................................................................... 44 
8.5.3.  Preventive actions (UNE-EN-ISO 1[Link] and 4.5.3) 18001.2007: 4.4.7,
[Link] and [Link], UNE 16[Link][Link]) ........................................................... 44 
9.  ANNEXES ........................................................................................................................................... 45 
9.1.  ANNEX: PROCESS DIAGRAM ................................................................................................ 46 
9.2.  ANNEX: PROCESS FILE ......................................................................................................... 47 
9.3.  ANNEX: ENVIRONMENTAL ASPECTS ................................................................................... 48 
9.4.  ANNEX: ORGANISATION CHART........................................................................................... 48 
9.5.  ANNEX: TYPSA GROUP'S QUALITY, ENVIRONMENT, OHS AND R&D MANAGEMENT
POLICY ..................................................................................................................................... 48 
9.6.  ANNEX: LIST OF GENERAL PROCEDURES THAT DEVELOP AND COMPLEMENT
THIS MANUAL .......................................................................................................................... 49 
9.7.  ANNEX: CORRELATION BETWEEN SECTIONS UNE-EN-ISO 9001 IN THIS MANUAL
AND THE REQUIREMENTS OF UNE-EN-ISO 14001, OHSAS 18001:2007 AND UNE
166002:2006 ............................................................................................................................. 51 
9.8.  ANNEX: ABBREVIATIONS AND DEFINITIONS ...................................................................... 56 
9.8.1.  Abbreviations ................................................................................................................56 
9.8.2.  Definitions ..................................................................................................................... 56 
9.9.  QUALITY, ENVIRONMENT AND R&D MANAGEMENT CERTIFICATIONS........................... 62 

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0. INTRODUCTION

0.1. PRESENTATION
Técnica y Proyectos, S.A. (TYPSA) is an independent consultancy firm which, since it was founded in
1966, has consolidated its position as one of the leading Spanish firms of consulting engineers and
architects in the preparation of reports, studies and designs (hereinafter called 'desk work'1) and in
construction management and control in the various fields of engineering, buildings, architecture and
environmental, with a broad national and global scope. Besides the comprehensive services typical of an
engineering firm, which range from identifying problems to implementing solutions, including all the
intermediate stages comprising feasibility studies, design and management, the firm has its own
laboratories for performing environmental, chemical and bacteriological analyses.
TECNOFISIL is a Portuguese engineering company founded in 1988 whose activity focuses on the
preparation of civil engineering studies and designs. In 2006 it was acquired by TYPSA and became part
of the Group.
MEXTYPSA has been offering consulting services since 2008. The company plans and develops designs
for infrastructure and facilities throughout the Republic of Mexico in the fields of architecture and
buildings, structures, hydraulics, building services, roadways, ports, renewable energy and costs.
TYPSA Estadística y Servicios S.L. (TEyS) was incorporated in 2008. The company focuses on
statistical, census and inventory reports for state, regional and local bodies, as well as offering official
documentation processing services.
TYPSA Group has an Integrated Management System for Quality, the Environment, Occupational Health
and Safety and R&D (hereinafter Integrated Management System, SIG for its Spanish name), in
accordance, respectively, with the UNE EN ISO 9001, UNE EN ISO 14001, OHSAS 18001 and UNE
166002 standards. The System has been fully introduced in TYPSA, while TECNOFISIL, MEXTYPSA
and TEyS have implemented only the part of the System dealing with UNE-EN ISO 9001 standard
requirements for a Quality Management System.
TYPSA has an Occupational Health and Safety Management System it applies throughout the Spanish
territory and which complies with current regulations. It is an effective method for managing the risks2
associated to its activity; the company was suitably certified by Cerne, a health and safety audit company,
following a legal audit3 on its System under Art. 30, chapter V of R.D. 39/1997 of 17th January whereby
the Regulations on Health and Safety Services were approved.
Furthermore, TYPSA has a Quality and Environment Management System in accordance with UNE-EN-
ISO 14001, UNE-EN-ISO/IEC 17025 and UNE-EN-ISO/IEC 17020 standards which is applied in its
laboratories in San Sebastián de los Reyes (Madrid) and Murcia.

1
Consultancy work: Tasks including (a) information processing: work with the purpose of compiling and sorting
information; (b) studies: work leading to conclusions or recommendations, including sketches, diagrams and
estimates; (c) designs: work which defines and determines the quality, specifications and budget of the works or
products that are to be built, installed or assembled.
2
Risk: The likelihood of a dangerous event or exposure combined with the severity of the damage or deterioration to
health it can cause.
3
Audit: A systematic, independent and documented process for obtaining 'audit evidence' and assessing it
objectively in order to determine the degree of compliance with the 'audit criteria'. NOTE: Independent does not
necessarily mean external to the organisation. In many cases, independence may be proven if the auditor is free from
responsibilities in the activity that is being audited.

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This document is applied to guarantee compliance by TYPSA laboratories with the environmental
requirements laid down in the UNE-EN-ISO 14001 standard.
In accordance with the principles laid down in the aforementioned standards, TYPSA Group’s Integrated
Management System focuses on:

ƒ the client, by analysing and providing solutions to his or her needs;

ƒ leadership, both from the point of view of its managers and those in charge of creating, managing,
maintaining and improving the Integrated Management System and with a view to maintaining
TYPSA Group’s leading position in its field;
ƒ the staff, by promoting their professional development, making them active participants in the
company's success and providing them with the best possible means and conditions — including
occupational health and safety (OHS) measures — to improve their performance within the
company;
ƒ processes4, by addressing them in a comprehensive way rather than as isolated or independent
elements;
ƒ continuous improvement5 in the fulfilment of its obligations and in the development and
implementation of its 'products6 and 'processes';
ƒ objective decision-taking;
ƒ suppliers7, setting up relations that are mutually beneficial;
ƒ suitable compliance with the legal requirements in force according to the place and time, as well as
with any other voluntary commitment made by the TYPSA Group;
ƒ ensuring and promoting OHS8; and
ƒ respect for the environment9.
With regard to the last point, the following basic consideration must be made: the work carried out by
TYPSA Group companies affects the environment in two different and clearly defined ways:
a) through the results of consultancy or construction supervision work, identifying the legal
requirements regarding the environment and establishing or influencing on the measures
required to minimise negative environmental impact and promote positive impact during the

4
Process: Set of activities that interact with each other or are mutually related with each other and transform input
into results.
5
Continuous improvement: Recurring process which establishes objectives and identifies opportunities for
increasing the capacity for continuously meeting quality, environmental and OHS requirements through the reports
and conclusions drawn from audits, data analysis, Management reviews and other means and which generally gives
rise to corrective or preventive actions.
6
Product: The result of a process. In the ISO 9001 standard and this document, the term product applies exclusively
to that which is made for or requested by a client.
7
Supplier: organisation or individual that provides a product to the TYPSA Group.
8
Occupational health and safety (OHS) : The conditions and factors that affect or may affect the health and safety
of employees or other workers (including temporary workers and hired staff), visitors or any other person in the
workplace. NOTE: organisations may be subject to legal requirements on the health and safety of people beyond
their immediate workplace, or of those who are exposed to the activities being carried out in their workplace.
9
The environment: Environment in which an organisation operates, including the air, water, land, natural resources,
flora, fauna, human beings, and the interactions among them. NOTE: In this context, the environment extends from
the inside of an organisation to the global system.

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execution of the works — a substantial part of their quality10 — which is guaranteed by

compliance with the UNE-EN-ISO 9001 standard;
b) produced by office work in permanent facilities or temporary construction site offices.
Compliance of the UNE-EN-ISO 14001 standard ensures legal requirements are met and
guarantees proper environmental management.

0.2. OFFICES AND DELEGATIONS

The head office of both TYPSA and TYPSA Group are located at Calle La Gomera 9, 28703 San
Sebastián de los Reyes (Madrid). Tel. (34) 91 722 73 00; Fax (34) 91 6517588; e-mail:
madrid@[Link].
TYPSA Group has offices in Spain and abroad. For information on its office network, please refer to the
Group's website ([Link]/eng).

1. PURPOSE AND SCOPE

1.1. PURPOSE
This document lays down and describes the minimum Integrated Management System requirements to
be met by the TYPSA Group companies in order to:
a) demonstrate their capacity for providing products that satisfy the following requirements:
a. Applicable legislation and regulations.
b. Those specified by clients, including requirements for delivery and subsequent activities.
c. Those not established by clients but necessary for a specified or planned use, if known
by TYPSA Group.
d. Any additional requirement, as determined by TYPSA Group, on account of the
regulations voluntarily entered into by TYPSA Group.
b) increase customer satisfaction;
c) promote R&D tasks;
d) respect the environment; and
e) promote OHS by implementing measures and taking action as required to prevent work-related
risks.

1.2. SCOPE
This document lays down the general framework for the development and application of the Integrated
Management System and is mandatory for all the individuals who work for TYPSA Group or on its behalf
in the following areas:
a) Managing the Integrated Management System.

10
Quality: Set of characteristics corresponding to an organisation that make it capable of meeting both implicit and
established requirements.

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b) Consultancy services, studies and projects for the following:

ƒ Freshwater treatment and supply, sanitation and urban and industrial waste water treatment.
ƒ Water quality.
ƒ Noise and vibration control.
ƒ Management and treatment of solid urban and industrial waste.
ƒ Pollution control.
ƒ Study and recovery of contaminated soils.
ƒ Correction and regeneration of the environment.
ƒ Assessment of environmental impacts.
ƒ Regional planning.
ƒ Statistics, surveys and censuses.
ƒ Official documentation processing services.
ƒ Architecture.
ƒ Water, ports and coasts.
ƒ Transport infrastructure.
ƒ Agricultural engineering.
ƒ Industrial facilities.
ƒ Environment and forestry engineering.
ƒ Information and communication systems.
ƒ Environment laboratory (chemical and microbiological tests and analyses).
ƒ Health and safety.
ƒ R&D.
c) The management, supervision, control and monitoring of building construction, hydraulic works,
transport infrastructure and industrial facility works.
d) The management and maintenance of infrastructure and facilities.
e) Health and safety coordination both in the design stage and during construction.
In accordance with the annexes to the UNE-EN-ISO 9001 and 18001 standards, and what is laid down in
9.7. on the compatibility and correspondence between said standards and the UNE 166002 standard, the
TYPSA GROUP combines in this document the Quality, Environment, OHS and R&D Management
Systems in complete accordance with said standards.
The Quality System of TYPSA. laboratories comprises the provisions laid down in the company's own
manuals and procedures11 as per the UNE-EN-ISO/IEC 17025 and 17020 standards.
Regardless of the formal certification of the new permanent work centres, which, in order to be assessed
by the certification organisations, where applicable, need to have been in operation for minimum periods,

11
Procedure: specified method, documented or otherwise, for carrying out a certain activity or process.

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it is the TYPSA Group's policy for all its permanent centres to be certified in Quality and Environment
Management.

2. STANDARDS FOR REFERENCE

2.1. INITIAL DATA

This document has been written in accordance with the requirements laid down in:

ƒ UNE-EN-ISO 9001 'Quality Management Systems: Requirements';

ƒ UNE-EN-ISO 9000 'Quality Management Systems: Fundamentals and vocabulary';
ƒ UNE-EN-IS0 14001 'Environmental Management Systems: Requirements and guidance on use';
ƒ UNE-EN-ISO 14004 'Environmental Management Systems: General guidelines on principles,
systems and support techniques';
ƒ UNE-ISO 10005 'Quality Management Systems: Guidelines for Quality Plans';
ƒ UNE 166000 'R&D management: R&D activity terminology and definitions';
ƒ UNE 166002 'R&D management: R&D activity terminology and definitions';
ƒ OHSAS 18001 "Occupational Health and Safety Management Systems: Requirements"; and
ƒ OHSAS 18002 'Occupational Health and Safety Management Systems: Directions for implementing
the OHSAS 18001 standard'.

3. TERMS AND DEFINITIONS

The definitions of the concepts laid down in the UNE-EN-ISO 9001, UNE-EN-IS0 9000, UNE-EN-IS0
14001, UNE 166000, OHSAS 18001 and UNE 166002 (hereinafter called the basic standards), adapted
to the characteristics and peculiarities of the work carried out by TYPSA Group, are defined in footnotes
on the page on which they appear for the first time and in alphabetical order in section 9.8. In particular,
special mention is made of the fact that the broad sense given to the term client12 by the UNE-EN-ISO
9001 standard, fully assumed by TYPSA Group, includes the buyers and users of the products and
services made and provided by TYPSA Group.
In accordance with the above, the terms product and process apply to those which are generated to
satisfy clients' requirements and to those resulting from any of TYPSA Group’s activities that may affect
the environment, OHS or R&D activities.
When reference is made to the term product, it can also mean service, as specified in the ISO 9001
standard.

4. INTEGRATED MANAGEMENT SYSTEM

In order to facilitate the knowledge and application of the rules set in the UNE 166002, UNE-EN-ISO
9001, UNE-EN-ISO 14001 and OHSAS 18001 standards and, given that their requirements are
compatible, the Integrated Management System includes the requirements of these standards with the
following comments and observations:

12
Client: Organisation or environment that receives or is affected by the products or processes of TYPSA Group.

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ƒ The chapters and sections of this Manual follow the UNE-EN-ISO 9001 table of contents,
incorporating the necessary requirements in each chapter or section. Whenever necessary, a new
sub-section has been introduced:
ƒ To enable their identification and fulfilment, chapters 4. , 5. , 6. 7. and 8. and their
corresponding sections state within brackets the number and title of the corresponding section of
the UNE-EN-ISO 14001, OHSAS 18001 and UNE 166002 standards where said chapters or
sections are further explained or complemented. Furthermore, annexes 9.6. and 9.7. match the
Manual sections with the UNE-EN-ISO 9001, 14001, OHSAS 18001 and UNE 166002 standards
and with the general procedures of the Integrated Management System;

4.1. GENERAL REQUIREMENTS (UNE-EN-ISO 1[Link] 4.1; OHSAS 1[Link] 4.1; UNE
16[Link] 4.1)
The processes and tools that TYPSA Group considers necessary for the development and application of
its Integrated Management System have been grouped together and classified as follows:

ƒ Direct or from production13.

ƒ Indirect, ancillary or support14.
ƒ Management15 or strategic processes.
The sequence and interaction of the above processes are given in sections 9.1. and 9.2. and those
related to the completion and control of the corresponding tests and analyses by TYPSA laboratories are
identified and laid down in the corresponding manuals and procedures.
The documented procedures that are set out in the Integrated Management System are accessible on the
Group's intranet ([Link]).
The environmental scope is defined in sections 1.1. and 1.2. of this Manual.

4.2. DOCUMENTATION REQUIREMENTS

4.2.1. General requirements (UNE-EN-ISO 1[Link] 4.4.4; OHSAS 1[Link] 4.4.4; UNE
16[Link] 4.1.2).
The Integrated Management System is developed and documented16 in:
a) This Manual.
b) The Quality, OHS and R&D policy17 and objectives18.

13
Processes associated with the contract with a direct influence on the product delivered to the client.
14
Processes required to carry out and measure operational processes efficiently.
15
Processes required to establish and measure the fulfilment of TYPSA Group’s environment and quality objectives.
16
Document: Minimum self-sufficient information for a specific objective, contained on any medium, generated by an
individual and related to one single entity or logical group of several entities. The medium can be paper, magnetic
disk, optical disc or electronic format, photograph or standard samples or a combination thereof.
17
Quality, Environment, OHS and R&D policy: An organisation's general guidelines and intentions regarding the
quality of its products and environment, OHS and R&D performance as formally stated by senior management,
providing a framework for the organisation's action and for establishing its objectives and goals.

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c) The documented procedures listed in annex 9.6. These procedures can be supplemented by
mandatory written instructions or other documents (memorandums or meeting minutes). The
System is supplemented by guides with recommendations aimed at providing guidance on
certain aspects.
d) The records19 stated in section 4.2.4.
e) With external communications, related to the Integrated Management System.
f) With the lists and summaries of the legal requirements applicable to each of TYPSA Group’s
work centres.
g) the planned programmes and resources for fulfilling the aforementioned objectives and goals,
whenever their characteristics require it.
h) With the Occupational Health and Safety Plan20 (hereinafter, PPRL, for its Spanish designation)
and its main management and application tools, namely occupational risk21 assessment22 and
preventive action planning23.
TYPSA Group’s Integrated Management System (policy) can be consulted on the group's website at
[Link]/eng (in the 'Quality, Environment, OHS and R&D' section under 'Corporate Information').
While this Integrated Management System Manual is distributed in computer readable form to all clients
and interested parties who request it, the procedures are for internal use and are available to staff via
their username and password in the Group's intranet ([Link] where this
Manual is also available. Current versions of the System can be found only in the intranet.
The purpose and scope of the Integrated Management System procedures shall apply to the R&D
activities within its purview.
Clients can examine the general procedures that apply to a specific contract at TYPSA Group's offices.
Procedures specifically developed for a contract are included in the Group's Quality and Environment
Plan in accordance with what is laid down in 7.1.
Whenever possible and to reduce the consumption of paper, the publication and querying of documents
shall be computerised and printed on paper only when absolutely necessary.

18
Quality, environment, OHS and R&D target: Detailed action requirement, to be quantified wherever possible, to
be applied to an organisation or a part thereof, arising from the quality, environmental or R&D objectives, and which
must be established and complied with in order to reach said objectives.
19
Record: Document containing the results obtained or providing evidence of the activities carried out.
20
Occupational Health and Safety Plan: The tool that incorporates TYPSA Group's OHS activity into its General
Management System and sets its Occupational Health and Safety Policy.
21
Risk assessment: The process of assessing the risk or risks that arise from one or several hazards, taking into
account the adequacy of existing controls, and deciding if the risk or risks are acceptable or not.
22
Assessment of occupational health and safety risks: Process aimed at estimating the magnitude of
unavoidable risks, obtaining the necessary information so that the employer is in a position to make an appropriate
decision on the need to take preventive measures and, in such case, on the type of measures to be taken.
23
OHS action planning: establishing, designing and programming the activities and measures — including the
necessary human, material and financial resources — that must be adopted in order to eliminate or control and
reduce any risks deemed unavoidable following risk assessment.

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4.2.2. Integrated Management System Manual

This is the Integrated Management System Manual. It follows the structure and norms of the UNE-EN-
ISO 9001 standard. To enable the application of the UNE-EN-ISO 14001, OHSAS 18001 and UNE
166002 standards:

ƒ chapters 4. , 5. , 6. , 7. and 8. , together with the requirements laid down by TYPSA Group for
compliance with the UNE-EN-ISO 9001 standard, contain the requirements for compliance with the
equivalent requirements of the UNE-EN-ISO 14001, OHSAS 18001 and UNE 166002 standards;
ƒ where applicable, each chapter and section heading includes the title of the corresponding section
in the UNE-EN-ISO 14001, OHSAS 18001 or UNE 166002 standard within brackets; and
ƒ chapter 7.5. includes the annexes with the TYPSA Group policy, as well as glossaries and others.

4.2.3. Control of documents (UNE-EN-ISO 1[Link].4.5; OHSAS 1[Link].4.5; UNE

16[Link][Link])
TYPSA Group has and applies the procedures TPD-01 'Identification of documents and records', TPD-02
'Integrated Management System documentation control', TDP-04a 'Project documentation storage' and
TPD04b 'Works documentation storage'. These procedures lay down the general methods for
guaranteeing that the general Integrated Management System documents and those specifically related
to consultancy work or work site management, control and monitoring, all of which are listed in section
4.2.1. , comply with the requirements laid down in the basic standards.
The application of the aforementioned procedures by TYPSA Group personnel guarantees their control.
In accordance with the provisions laid down in 1.2. , the control of the exclusive documents
corresponding to the TYPSA S.A. laboratories is contained in its own manuals and procedures.
The Corporate Quality, Environment and OHS Department identifies and permanently updates the
Manual, procedures and general formats of the Integrated Management System and those of the TYPSA,
S.A. laboratories on the website [Link] to guarantee the publication and updating of the
modified documents.
These are reviewed and approved24 by the individuals indicated in this document or in the corresponding
procedures.
TYPSA Group does not undertake to update any uncontrolled copies of Integrated Management System
documents.

4.2.4. Control of records (UNE-EN-ISO 1[Link].5.4; OHSAS 1[Link].5.4, UNE

16[Link][Link])
Procedures TPD-03 'Records' and TDP-01 'Identification of documents and records' lay down the general
requirements for the identification, collection, encoding, filing, storage, protection, retention time, retrieval
and final destination of Integrated Management System records.
Below is a general list including but not limited to the records kept by TYPSA Group:

ƒ The verification25 and approval of the Integrated Management System documents.

24
Approval: Formal action whereby an officially qualified body authorises the use of the document, service or
process in a particular area for a specific use.

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ƒ The results of the Integrated Management System reviews by Management and the resulting
actions.
ƒ The education, training, skills and experience of personnel.
ƒ Initial design and development data26.
ƒ The review and verification of the design and development, and validation, whenever possible.
ƒ The changes to the study and project documents approved by the client.
ƒ The nature of the non-conformities27 and whatsoever subsequent action, including authorisations28.
ƒ Waste generated.
ƒ Identification of environmental issues.
ƒ Consumption of natural resources.
ƒ Communications, complaints or claims from clients.
ƒ The unique identification of the product, when traceability29 is a client requirement.
ƒ Repair30, corrective31 or preventive32 actions.
ƒ Audit reports.
ƒ Inspection reports.
ƒ The results of the calibration and verification33 of the measuring equipment.
ƒ The validity of the measurement results if the measuring equipment is found to be non-compliant
with the requirements.
ƒ The different activities and performances in OHS (documentation on accidents, incidents, health
surveillance, delivery of personal protective equipment, meetings of SST, etc.).
The minimum retention period for environment and quality records begins with the completion of the
contract and shall last three years as a general rule, except in those cases in which a greater retention

25
Document check (review): Checking a document or logical set of documents to ensure that there are no
overlaps, voids, contradictions or conceptual or formal errors and that they comply with the instructions received for
their preparation and are coherent with the initial data.
26
Initial data: Initial data for a work or for the design and development thereof: external determinants which must be
known for the corresponding implementation, such as requirements issued by other interested parties; legislation; by-
laws; applicable standards; requirements laid down by the client; physical, environment and socio-economic
specifications of the environment and, where applicable, an environmental impact study.
27
Nonconformity: Failure to meet a specified requirement.
28
Concession: Authorisation for the use of a non-compliant product or document or for continuing with the next
stage of a non-compliant process.
29
Traceability: Capacity for reconstructing the history, application or location of an entity through the registered
identifications.
30
Repair action or repair: Action taken on a non-compliant product to reduce the non-conformity to acceptable
values, even though it is not compliant with the requirements that were originally specified.
31
Corrective action: Action taken to eliminate the causes of non-conformity, fault or whatsoever other undesirable
situation in order to prevent its recurrence.
32
Preventive action: Action taken to eliminate the causes of a potential non-conformity, fault or whatsoever other
undesirable situation in order to prevent its occurrence.
33
Verification of measuring equipment: Confirmation of compliance with the specified requirements through the
examination and provision of objective evidence.

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period is agreed upon with the client. The specific nature of certain record procedures shall also be taken
into account.

5. MANAGEMENT RESPONSIBILITIES

5.1. MANAGEMENT COMMITMENT (UNE-EN-ISO 1[Link] 4.2 AND 4.4.1; OHSAS

1[Link] 4.2, 4.4.1 AND 4.6; UNE 16[Link] 4.2.1)
The President fully assumes the Integrated Quality and Environmental Management System principles
and communicates his full backing to all the individuals working for TYPSA Group or on its behalf and
demonstrates 34 his commitment and compliance with the requirements laid down in the basic standards
by means of the following:
a) b) the definition and publication of the Quality, Environment OHS and R&D Objectives and
Policy (see section 5.3. ) in accordance with the provisions laid down in section 5.4.1. ;
b) the transmission and circulation among all the individuals working for TYPSA Group or on its
behalf of the commitment to satisfying client requirements in accordance with the provisions
laid down in section 5.2. ;
c) the allocation of the necessary resources in accordance with the provisions laid down in
chapter 6. ;
d) attendance and sharing of the meetings for setting objectives and for monitoring and
reviewing35 their effectiveness and that of the Integrated Management System, as per section
5.6. ;
e) allocating the technical means and necessary authority to the directors, managers and
persons responsible in order to:
a. start up actions to prevent the appearance of non-conformities related to the
environment, OHS, the services provided to clients or to the Integrated Management
System itself;
b. recognising, indicating and registering any nonconformity or complaint issued by clients
which affects quality, OHS or the environment, and notifying the corresponding director,
manager or person responsible;
c. monitoring the processing of nonconformities until the fault or unsatisfactory situation has
been corrected.

5.2. FOCUS ON THE CLIENT (UNE-EN-ISO 1[Link] 4.3:1, 4.3.2 AND 4.6; OHSAS
1[Link] 4.3.1 AND 4.3.2; UNE 16[Link] 4.2.2).
With regard to this section, and, in accordance with the provisions laid down in chapter 3. above, from
the environment point of view, the TYPSA Group understands the term client to cover society in general
and, from the quality and R&D points of view, any organisation contracting, applying or affected by its
products or services (hereinafter interested parties); and, from the point of view of OHS, the personnel

34
Evidence: Information whose truthfulness can be demonstrated objectively since it is based on facts obtained via
observation, measurement, testing or other means.
35
Review: Activity carried out to guarantee the convenience, adaptation and effectiveness of the matter under review
to reach the objectives that have been established.

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and those doing work for the Group in addition the above. Chapters 5.6. and 7.2. and sections 8.2.1. ,
8.5.1. and 7.3.2. contain the measures established by TYPSA Group to guarantee the fulfilment of the
legal requirements laid down in its policy regarding the determination, satisfaction and continuous
improvement of the needs of its clients, the environment and those concerning OHS.
For the legal requirements applicable in the environment, the Integrated Management System procedure
TPA-01 'Identification and assessment of environmental aspects and legal requirements' describes the
method used by TYPSA Group for identifying:
ƒ the environmental legislation and its requirements applicable to the Group's activities and services;
and
ƒ other non-legislative environmental requirements which the TYPSA Group has endorsed.
It also describes the method followed for evaluating legal compliance periodically.
Within the field of OHS, OHS Services are responsible for identifying and constantly updating the
applicable legal requirements and revising them annually through the PPRL.

5.3. QUALITY, ENVIRONMENT, OHS AND R&D POLICY (UNE-EN-ISO 1[Link].2: PART 2;
OHSAS 1[Link].2; UNE 16[Link].2.3)
The President determines the Quality, Environment, OHS, R&D and Sustainable Development Policy and
the corresponding commitment to compliance, which is stated in annex 9.5.
By applying this Manual and the procedures listed in annex 9.6. , we are complying with said policy, in
accordance with the following basic principles:
a) Work is assigned to duly trained, motivated and skilled personnel who are equipped with the
appropriate resources.
b) It is essential that all TYPSA Group staff know and understand this document and its annexes
so they may be aware of the importance of quality, respect for the environment and OHS. To
this end, all members of staff receive a copy of the Integrated Management System Policy,
Manual and General Procedures.
c) All personnel are responsible for knowing and applying the part of the Integrated
Management System that concerns their work.
d) Directors and managers are responsible for their staff carrying out the work that may affect
quality or OHS or generate a significant environmental impact, in accordance with the
provisions laid down in the Manual, the procedures or instructions in force when the contract
is signed and the applicable OHS conditions.
e) Responsibility shall not be delegated. Any individual who delegates his or her duties shall
remain responsible for said duties.
The revised Integrated Management System contains, as a permanent feature to be taken into
consideration, the revision of the policy content, checking that it adapts to the purposes of the
organisation; the inclusion of a commitment to comply with the above-mentioned requirements and
improving the efficiency of the Integrated Management System itself. It also marks the references for
defining goals. The policy is circulated to all staff by publishing it on the company intranet and placing a
printed copy on the notice board of any permanent or temporary office, as well as by handing out to every
new Group employee a set of documents for compulsory reading.

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5.4. PLANNING (UNE-EN-ISO 1[Link] 4.3 OHSAS 1[Link] 4.3. UNE16[Link]

4.2.4)

5.4.1. Quality, Environment, OHS and R&D Objectives (UNE-EN-ISO 1[Link].3.3; OHSAS
1[Link] 4.3.3; UNE16[Link][Link])
TYPSA Group Senior Management establishes yearly quantitative and qualitative goals which are
consistent with the defined policy, the legal requirements and other requirements signed by TYPSA
Group and with the specific characteristics of each general or regional area, delegation, division or
department.
The degree of compliance with the objectives is reviewed in the annual Integrated Management System
review meetings attended by the Quality Committee and presided by the President. The R&D Committee,
presided by the Corporate Technical Director is in charge of monitoring R&D objectives in accordance
with what is stated in section 5.6.

5.4.2. Integrated Management System Planning (UNE-EN-ISO 1[Link].3.3.; OHSAS 1[Link]

4.3.3; UNE 16[Link][Link])
36
The following was established during the Quality Committee's review or follow-up meetings mentioned
in 5.6. :
a) The individuals or areas responsible for implanting the Integrated Management System and
the objectives.
b) The calendar or programme for implementation.
c) The specific and measurable human, financial and material means required to fulfil the
objectives.
The Committee — presided over by the President — approves the changes to the basic Integrated
Management System documentation when reviewing the System and, sometimes, during System follow-
up meetings. This is done regardless of any urgent memorandums on specific mandatory System aspects
being issued by the Quality, Environment and OHS Unit.
The specific planning required for a contract or work assignment has been established in 7.1.
With regard to OHS, every year the Annual Health and Safety Action Planning (PAAP for its Spanish
designation) is presented to Senior Management in a specific document for approval. Said document
includes the general OHS planning for the whole year.

5.5. RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1. Responsibility and authority (UNE-EN-ISO 1[Link] 4.1 y 4.4.1; OHSAS 1[Link].4.1:
Part 4; UNE 166002: 2006:4.2.5)
Section 9.4. features the TYPSA Group organisational chart. Each unit has a director, manager or
person responsible whose authority and responsibility for managing and applying the requirements of the
Integrated Management System to the assigned tasks is laid down in this Manual and in the Integrated
Management System documents listed in annex 9.6.

36
Quality Committee: executive and control body comprising the President and the corporate, global and regional
directors.

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TYPSA Group considers that a single individual can have several technical or management roles as long
as they do not interfere or constitute a conflict of interest with the assigned roles of monitoring,
supervising, reviewing and verifying.
The specific functions and responsibilities of staff that manage, carry out or verify work related to Quality,
Environment, OHS and R&D Management is laid down in this document, in the general procedures stated
in annex 9.6. or in those specific to the work which are included in the quality plans stated in 7.1.
With respect to R&D work, the R&D Management Committee and the project team assume the
responsibility and authority assigned to the Quality Committee, the project managers and Technical Team
Leaders (TRA)

5.5.2. Management Representatives (UNE-EN-ISO: 1[Link].4.1: OHSAS 1[Link].4.1; UNE

166002: [Link])
The President allocates the responsibility and authority corresponding to a Management representative,
as per section 4.4.1 of UNE-EN-ISO 14001, OHSAS 18001 section 4.4.1 and UNE-EN-ISO 9001 section
5.5.1, to the Corporate Director of Quality, Environment and OHS, Likewise, he allocates the
responsibility and authority corresponding to a Management representative, as per section [Link] of UNE
166002, to the Corporate Technical Director, equipping both with the technical and economic means
necessary for the following:
a) Guaranteeing that the Integrated Management System is compliant with the current UNE-EN-ISO
9001, UNE-EN-IS0 14001, OHSAS 18001, UNE-EN-IS0 17020, UNE-EN-IS0 17025 and UNE
166002 standards applicable at any given time.
b) Ensuring compliance with this Manual and the corresponding guides and procedures.
c) Ensuring that the processes required for the development and application of the Integrated
Management System are established, implemented and maintained.
d) Ensuring that the Integrated Management System complies with the basic regulations and norms
applicable in each place and time.
e) Ensuring TYPSA Group's continued commitment to continuous improvement in all aspects related
to quality, the environment and OHS.
f) Analysing and assessing the Integrated Management System on a regular basis and informing
the President and the other members of Senior Management of the performance, effectiveness and
efficiency37 of the Integrated Management System and on the necessary improvements.
g) Ensuring that awareness of the client's requirements is encouraged at all levels within the TYPSA
Group.
h) Informing the President and the other corporate and global directors of the operation and
effectiveness of the Integrated Management System and of the needs for improvement in their
areas of responsibility.
i) Preventing the delivery or execution of a product with critical or major nonconformities (see 8.3. )
until the nonconformity is corrected or reduced to levels that are acceptable to the client.
j) Verifying the selection and implementation of corrective or preventive actions, and validating their
effectiveness.
k) Maintaining the Integrated Management System Procedures and Manual up to date.

37
Efficiency: Ratio between the result obtained and the resources used.

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The Quality Committee and the R&D Management Committee designate the Quality38 and Environment39
or R&D Managers respectively. Management designates the members of the Health and Safety Service,
providing them with the necessary authority to analyse and investigate the compliance and effectiveness
of the Integrated Management System, and provide the Quality, Environment and OHS or Technical
Corporate Director, as appropriate, with the information required to develop their work.

5.5.3. Internal communications (UNE-EN-ISO 1[Link].4.3; OHSAS 1[Link].4.3; UNE

16[Link][Link])
The following areas provide relevant information on the Integrated Management System and its
effectiveness to all TYPSA Group staff:
a) The Corporate Administration Department, the Corporate Human Resources Department and
the Health and Safety Service provide information and documentation to new employees when
they join the Group.
b) The Corporate Quality, Environment and OHS Department and the Corporate Technical
Department offer courses on the Integrated Management System and publish the Manual and
procedures at [Link] They also send memoranda to
employees and the minutes of the Integrated Management System review and follow-up
meetings to the whole governing body and publish news concerning the Integrated Management
System on the intranet post-it.
c) Managers provide information while carrying out their work and disseminate information on the
Integrated Management System which they receive from their managers and deliver to the teams
they manage.
d) the President provides information during the annual general meeting on the state of the
TYPSA Group and in the regular System follow-up meetings held with corporate and business
areas and technical departments.
e) Senior Management informs during the annual meetings held with each division, department,
area, regional and area office.
f) The workers' representatives, if any.
The President, together with the corporate departments, applies a proactive recognition and reward
system; Senior Management holds annual meetings with each work team (divisions, departments, and

38
Quality Coordinator: Person responsible for managing quality in the work centres assigned. The coordinator is
assigned to a certain regional area and is responsible for carrying out internal audits; providing support in the field of
quality in the preparation of projects and technical proposals; maintaining the System within his or her regional area
and adapting it, where necessary, to the special features of the area; managing suggestions for improvement,
incidents and non-conformities that affect or involve people from the regional area; teaching training courses on the
Integrated Management System to the regional area staff who request it; informing the Corporate Quality Department
of the degree of implementation of the System and the data required for the review or follow-up to the Integrated
Management System.
39
Environmental Coordinator: Person in charge of environmental management in his or her assigned work centre.
Their job is to identify environmental aspects, monitor consumption, identify environmental legislation and assess the
degree of compliance with the requirements; document how waste is managed and those who manage it (as
suppliers); define specific objectives and periodically assess their compliance; spark staff interest in environmental
issues, in particular those related to saving energy and water and decreasing waste; and carry out internal audits and
prepare reports for reviewing and monitoring the system.

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regional and area offices). The participation of personnel in the identification of weak points and in
proposing ideas or suggestions for improvement on any matter affecting the efficiency, quality or
sustainable development of the work is encouraged through the application by the President and
corporate and global directors of a proactive recognition and reward system, which is applied accordingly.
Any Group employee may make proposals for improvement through the incidents, improvement and
queries tools on the intranet, as well as through any other direct means of communicating with their
immediate superior. Employees can also present their proposals in the annual meetings with Senior
Management.
R&D proposals are collected and processed following procedures TPV-01 and 02.
TYPSA Group’s personnel have been informed through training talks and courses that they can
communicate or request the information they consider relevant from any of their hierarchical superiors,
the Corporate Technical Director, the Corporate Quality, Environment and OHS Director, the Quality and
Environmental Management Coordinators or the OHS coordinators and delegates when they consider
that:
a) their suggestions for improvement have not been taken into account;
b) they need information about the Integrated Management System; or
c) the methods used and measures taken for the application and implementation of the
Integrated Management System are not effective.
In addition to the foregoing, all workers are guaranteed participation and consultation in matters related to
OHS through their OHS representatives and delegates — if any — and especially through the Health and
Safety Committees of the various work centres.

5.6. MANAGEMENT REVIEW (UNE-EN-ISO 1[Link].6: OHSAS 1[Link].6, UNE

16[Link].2.6).

5.6.1. General considerations (UNE-EN-ISO 1[Link].6: OHSAS 1[Link].6, UNE

16[Link] [Link]).
Once a year, the Quality Committee reviews the Integrated Management System for Senior Management
at a meeting presided by the President, to:
a) analyse and review the effectiveness of the Integrated Management System and the
compliance with legal requirements, with the commitments made to the client and those
acquired with other interested parties;
b) assess the opportunities for improvement and the need to make changes to the Integrated
Management System, the policy, the objectives and the targets;
c) review the goals and objectives of the Integrated Management System and incorporate the
new goals and objectives; and
d) plan the actions and human, material and economic means, including maintenance, to ensure
that they are carried out under the necessary conditions as specified for their fulfilment.
This review is complemented with other follow-up meetings (at least once a year), aimed exclusively at
doing a follow-up of the Integrated Management System and its objectives.
Regardless of the above meetings, the Corporate Technical Director and the Corporate Quality,
Environment and OHS Director permanently assess the effectiveness of the Integrated Management
System and its compliance with the objectives, reporting their findings to the other members of the

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committee in accordance with the provisions laid down in section 8.3. . If significant deviations are
detected, the President and the person responsible for the affected area are informed. An extraordinary
meeting is held to establish the necessary corrective actions and provisions.
A record of the minutes of these meetings is kept and disseminated to all staff via the TYPSA intranet.

5.6.2. Information for the review (UNE-EN-ISO 1[Link].6: OHSAS 1[Link].6: UNE
16[Link][Link])
The Corporate Quality, Environment and OHS Department and the Corporate Technical Department
include the following information in the corresponding report for the review of the Integrated Management
System:
a) the results of the audits and the assessments of compliance with legal requirements and with
all other requirements to which TYPSA Group subscribes;
b) the results of the consultation and participation;
c) feedback from the client, other interested parties and their communications, complaints and
claims;
d) the execution and conformity of the processes and products;
e) the status of nonconformities, accident investigations, corrective and preventive actions and
recommendations for improvement;
f) the monitoring of the actions resulting from the reviews previously carried out by Senior
Management;
g) changes in circumstances, in TYPSA Group’s organisation, the scope of the work or the
requirements, including legal requirements and others which may affect the Integrated
Management System;
h) the degree of fulfilment of the objectives and goals;
i) the type and scope of the products provided by clients;
j) environment40 and OHS performance41;
k) the maintenance of the facilities and vehicles and the monitoring of the operations or
processes that may have a significant environmental impact;
l) relevant environment communications from external interested parties;
m) the specifications and trends of the processes and products; and
n) recommendations for improvement.

5.6.3. Results of the review (UNE-EN-ISO 1[Link].6; OHSAS 1[Link].6, UNE

16[Link][Link])
During the Integrated Management System review, the following is established:

40
Environmental performance: Measurable results of the company's management of its environmental issues.
41
OHS performance: Measurable results of an organisation's management of its OHS risks. NOTE 1: Measuring the
OHS performance includes measuring the effectiveness of the organisation's control mechanisms. NOTE 2: In the
field of OHS management systems, results can be measured with respect to the OHS policy, the company's OHS
goals and other OHS performance requirements.

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a) the maintenance or modification of the policy and the rest of the documents of the Integrated
Management System;
b) the actions resulting from changes to the policy (where applicable);
c) the necessary corrections for the proper compliance and adaptation of the applicable legal
requirements in force at each place and time and in the specific area of the Integrated
Management System;
d) the quality and Environment objectives and targets;
e) changes to TYPSA Group's organisation or to the scope of the services it offers;
f) the standards and requirements applicable to the Integrated Management System and to the
services offered; and
g) the necessary resources.
The Committee documents the results and actions arising from the reviews and issues the corresponding
reports or minutes with the appropriate conclusions, which are considered as Integrated Management
System records.

6. RESOURCE MANAGEMENT

6.1. RESOURCING (UNE-EN-ISO 1[Link].4.1: OHSAS 1[Link].4.1; UNE 166002:

2006:4.3.1)
Depending on the workload and the needs indicated by their staff, the directors and managers shall notify
their immediate superior of the financial, human or material resources needed to manage, execute, verify
or audit the work, apply the Integrated Management System, meet goals and clients' requirements.
The Director concerned reviews and resolves the applications. If new staff are needed, he or she will
work together with the Corporate Human Resources Director to recruit them.
The human resources necessary to complete the work or products required by the clients and/or
interested parties are laid down in the Quality Management Plans in accordance with the provisions laid
down in 7.1. and 7.7. .
Senior Management allocates as many resources as needed to meet the goals set forth in its Integrated
Management System policy, both material (including technological and financial resources) and human.
These are specified in the OHSP and programmed every year in the Annual Health and Safety Action
Planning.

6.2. HUMAN RESOURCES

6.2.1. General considerations (UNE-EN-ISO1[Link].4.1: OHSAS1[Link].4.1: UNE

16[Link] [Link])
TYPSA Group's staff are the company's most valuable asset. It is therefore in the greatest interest of
Senior Management for the staff to have the knowledge, capacity and experience required to develop
their work and for them to be personally and professionally satisfied in order to ensure they meet
corporate goals in accordance with the policy.
In accordance with the above and in order to motivate and encourage company staff and help them
realise the importance of satisfying clients' needs, respecting the environment, promoting OHS practices
and seeking innovative solutions, Senior Management organises meetings with all staff and has also set

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up a prize award system to recognise outstanding innovative ideas and proposals. This encourages all
staff to participate and fosters their creativity and teamwork through R&D tools as specified in section
4.4.1 of UNE 166002 as set out in section 7.7. of this document.
TYPSA Group assumes the concept of comprehensive OHS, which involves the participation of all staff in
preventive tasks, assuming all health and safety–related obligations and responsibilities. Even so, the
technical aspect of OHS Management services is managed by in–house OHS services, external OHS
services and company staff who collaborate. OHS plans include the organisational structure of OHS
services.

6.2.2. Competence, training and awareness (UNE-EN-ISO 1[Link].4.2; OHSAS

1[Link].4.2; UNE 16[Link] [Link]).
Procedure TPR-01 'Training' lays down the general measures set by TYPSA Group to detect, identify and
satisfy staff training needs and ensure that workers are aware of the need and importance of their
activities, of how they help meet quality and Environment goals and of the possible consequences of
disregarding procedures. To ensure this:
a) Directors and managers analyse the competence and training needs of their staff, assess the
effectiveness of the training given and provide their corporate and global directors with
training plans.
b) When new employees join the Group, the Corporate Human Resources Department
distributes the TYPSA Group guide and the list of mandatory Integrated Management System
documents.
c) The Corporate Quality, Environment and OHS Department and OHS Services provide
respectively the general and specific training on quality, environment, R&D, and OHS needed
for TYPSA Group staff to perform their tasks in accordance with the provisions of the
Integrated Management System.
d) All TYPSA Group staff must observe procedure TPR-02 'Training and information on
workplace risks' to ensure they are adequately informed and trained in OHS.
e) The Corporate Operations and Human Resources Department keeps continually updated
records of the qualifications, experience and training of staff, as well as the minimum skills
required for the various work posts.
The effectiveness of the training given is assessed:
a) by the attendees themselves, through surveys upon completion of the training course; and
b) by the managers or direct superiors of the attendees, no more than six months from the
completion of the training course, by analysing how staff apply the acquired knowledge to
their work and how the training has helped to improve the effectiveness of their work.
The results of the above tasks are sent to the Training Department as stipulated in 5.6.
In addition, organisational TPO procedures set out the role of the heads of division, department, section,
project managers, technical coordinators, heads of unit and division coordinators, notably:
a) Division, department and section heads, coordinators and the Corporate Technical
Department who work together to inform on the purchase of books and subscriptions to
magazines as well as on training needs, the availability or need for means and resources and
the tasks inherent to the management of knowledge.

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b) Contributing to training their staff, spreading their knowledge and experience, to keep them
up to date on the latest developments and the latest practices within their field.
c) Feeding the Integrated Management System with knowledge, including the remarkable
innovations and activities of the projects developed.
d) Taking part in associations, attending conferences, publishing and giving conferences in
order to maintain TYPSA Group's quality image in the market.

6.3. INFRASTRUCTURE (UNE-EN-ISO 1[Link].4.1: OHSAS 1[Link].4.1: PART 2;

UNE 166002:2006 4.3.3)
To carry out its work, TYPSA Group requires only infrastructure for consultancy work, such as office
computers, air conditioning and ergonomic work posts, except for TYPSA laboratories and their
associated R&D activities, which require special equipment and facilities as laid down in the
corresponding manuals, procedures and instructions.
If an infrastructure is required for any R&D activity not included in the above point, it shall be determined
whether to purchase it or adapt an existing infrastructure.

6.4. WORKING ENVIRONMENT (UNE 166002:2006 4.3.4)

With the exception of TYPSA's laboratory work and its associated R&D activities, which require specific
environmental conditions for certain tests as laid down in the corresponding manuals, procedures and
instructions, the human element is central to TYPSA Group's work. Consequently, the required working
environment42 is that of an office, as stated above.

7. CARRYING OUT THE WORK

7.1. PLANNING THE SERVICES (UNE-EN-ISO 1[Link].4.6; OHSAS 1[Link].4.6:

PART 2)
The general methods used by TYPSA Group to plan the work and identify the environmental impacts and
issues are defined in procedures TPG-02 'Planning and starting work', TPA-01 'Identifying and assessing
environmental issues and legal requirements', TPA-02 'Operational control' and TPG-05 'Concluding
work', as well as the specific procedures laid down in each contract, which are defined and documented
in the corresponding Quality and Environment Management Plan, which is prepared in accordance with
the provisions laid down in TPG-03 'Quality plans'.
When doing contract work, the quality objectives comprise always knowing the requirements of the
service and the procedures that all the staff involved should follow to fulfil said requirements. The ultimate
goal is then to satisfy clients both while the work is being done and once it has been completed, fulfilling
the services agreed to in the contract both objectively and demonstrably, as well as proving TYPSA
Group's technical competence in the subject field of the contract to all the organisations involved. Also,
learning and improving for the future, detecting potential imbalances and occasional non-compliances in
our daily work or procedures or solutions that may improve future work, and feeding them back to the
organisation through timely reports.

42
Working environment: Set of conditions under which the work is performed. These include physical, social,
psychological and environmental factors such as temperature, recognition systems, ergonomics and atmospheric
quality.

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Risk assessments are carried out to identify the operations and activities linked to OHS hazards and
risks. The assessments are used to determine the controls required to manage or eliminate the risks or
prevent their negative consequences or reduce them as much as possible. These assessments form the
base of corrective measure planning, which in turn determines the activities and controls needed to avoid
the risks, including those related to purchased property, equipment or services.
Quality and Environment Management Plans lay down or refer to the modifications or exceptions to this
Manual, if any, as a result of the scope of the services, legal requirements, standards, clients' needs or
TYPSA Group's requirements for the work.
The Quality and Environment Management Plan is structured on the basis of the Organisation Manuals
and Contractual Procedures.
The Organisation Manual lays down or refers to the following:
a) The definition of the work, which identifies the requirements of the product or service and
contains or refers to:
a. the scope of TYPSA Group’s services or work (e.g. the tender documents or similar
document, TYPSA Group’s technical proposal and the contract signed with the client);
b. the general or specific agreements for the work signed between TYPSA Group and its
possible associates;
c. the reference to the documents that contain the definition of the scopes of the services
and works corresponding to the other parties involved, such as clients, contractors and
independent inspection agencies;
d. other basic details stemming from the rules or legal or statutory requirements of the job;
b) the work plan, which lays down the tasks required for the development, execution, monitoring
and approval of the consultancy work or the design stages, the technical documentation that is to
be produced, the partial deliveries to the client, including the checking of documents and
verifications, design and construction reviews and validations, those responsible for carrying
them out and all the milestones in which the approval or comments of the client are expected;
c) the organisation and the means it contains or refers to;
a. the general organisation chart and the relations between the various parties involved
including the client or owner, TYPSA Group and other companies (such as engineering
firms and independent inspection agencies);
b. TYPSA Group's nominal organisation for the work;
c. organisations outside TYPSA Group with interfaces43 and the scope thereof;
d) TYPSA Group's suppliers for the work; and
e) the special computer equipment, measuring equipment, mobile material and other that TYPSA
Group will use during the execution of the contract.
The Procedure Manual lays down or refers to the documented procedures that are applicable to the work
and, in particular, to the following:

43
Interface: Information shared by two or more organisations. Includes the document that links them.

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a) procedures which are required by basic standards and form part of TYPSA Group's procedures;
b) procedures provided by the client, or newly produced or adapted specific procedures (owing to
the fact that a necessary issue was not considered in the previous point);
c) inspection point programmes44 corresponding to the contractor and to TYPSA Group in the
control and monitoring work;
d) the anticipated environmental issues;
e) environmental legislation; and
f) OHS issues and their legal requirements.
In particular, if TYPSA Group shares the work with another company, either the project manager or the
unit manager — as appropriate — will define the scope and responsibilities of each one. In these cases,
all matters related to OHS are regulated by compliance with the procedures established in TPG-04
'Subcontracting and purchasing' and TPH-03 'Business activity coordination'.
In the consultancy work, this scope comprises the following:
a) the planning of works, which is included or referenced in the Quality and Environment
Management Plan;
b) the list of activities and documents containing the corresponding specialities and documents
to be generated in order to fulfil the contract and the quality and environmental requirements;
the exact nomenclature of the documents indicated in this System may vary according to the provisions
laid down in the particular technical terms and conditions of the contract.
In the case of the TYPSA, S.A. laboratories, the work planning methods are included in the corresponding
procedures.
The necessary records to provide evidence that the processes and the resulting product meet the
requirements are specified in the corresponding procedures.

7.2. PROCESSES RELATED TO CLIENTS

7.2.1. Determining service-related requirements (UNE-EN-ISO 1[Link].3.1, 4.3.2 and 4.4.6;

OHSAS 1[Link].3.1, 4.3.2 and 4.4.6; UNE 16[Link].4.2 and 4.4.3.)
The technical, environment, quality, OHS, cost and time-related requirements for the service requested
by the client or interested party are first defined during the preparation of the technical proposal.
Procedure TPG-01 'Control of technical proposals' defines the tasks and records related to this activity. In
the case of R&D projects, this is done during the idea selection process, according to procedure TPV-01.
In this stage, the head of division or regional manager for the area concerned or — where appropriate —
the R&D Management Committee appoints the author, who analyses the needs and requirements
expressed by the client or interested party in his request for work or for a proposal, in order to identify the
following:

44
Inspection: Measuring, examining, testing or contrasting one or several entity characteristics using a standard and
comparing the results obtained with the specified requirements in order to determine the conformity of each
specification.

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ƒ the areas within TYPSA Group that will take part in the technical proposal or in the selection and
analysis of R&D ideas;
ƒ the client’s requirements and the scope of the work that is to be carried out;
ƒ the work that will be carried out directly by TYPSA Group and that which will be subcontracted to
third parties;
ƒ legal and regulatory requirements related to the work;
ƒ environmental requirements related to the site on which the work is to be carried out;
ƒ OHS requirements related to the work;
ƒ additional requirements determined by TYPSA Group; and
ƒ the methods or processes necessary for satisfying the requirements indicated above.
The author prepares the proposal in accordance with the instructions given in the client’s request for
proposal or terms and conditions, whether given verbally or in writing.
Section 7.5.1. and procedures TPA-01 'Identification and assessment of environmental issues and legal
requirements' and TPA-02 'Operational control' sets out the identification of the environmental issues
related to the activities, products and services that TYPSA Group can control and influence and which
may generate significant environmental impacts.
Before we can identify the hazards that may affect TYPSA Group processes and activities and determine
which of these can be found in each specific process or activity, we must consider that OHS affects
TYPSA Group processes from the following fields:
a) OHS as part of the portfolio of products TYPSA offers its clients in the design or construction
stage, where it analyses, plans, controls and monitors or coordinates OHS through OHS studies,
OHS monitoring and control or OHS coordination.
All aspects related to this field of OHS, comprising all aspects related to quality standard 9001
and environmental standard 14001, where TYPSA Group professionals provide all their
experience and knowledge on OHS, including OHS management in accordance with OHSAS
18001 standards.
b) OHS in terms of what affects its own activity with reference to its own staff.
TYPSA Group considers the following aspects to be essential for OHS:
a) Any work-related aspect or factor which may damage the health of its employees or other
persons (e.g. staff who perform activities for the Group).
b) Complying at all times with current OHS legislation.
c) Avoiding damages and losses in production and profit as a result of poor OHS management.
d) Avoiding damaging the public image of TYPSA Group.
e) Continually improving TYPSA Group’s OHS conditions.
Sections 4.2.3. and 4.2.4. and chapters 5. , 6. , 7. and 8. of this Manual describe TYPSA Group's
processes and interactions, stating who is responsible for what and presenting the necessary measures
foreseen in the Integrated Management System to ensure:
a) the effective operation and control of the processes;

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b) the availability of the resources and documents required to support in the operation and
monitoring of said processes;
c) the monitoring, measurement and analysis of said processes;
d) the implementation of the actions required for achieving the planned results and the continuous
improvement of said processes.
e) There is a control on the purchase or subcontracting of any good or service that may affect
OHS.
The methodologies of the different OHS specialities for risk assessment state the hazards and risks
related to TYPSA Group processes and activities which may affect their staff's safety or health. They also
explain how the activities associated to those risks will be identified, what evaluation criteria will be
followed and the control measures needed to eliminate or reduce them. As a general rule, TYPSA Group
encounters the following OHS risk types:
a) Security risks (accidents): Because most of TYPSA Group's work and production — including
most site work and activities — take place inside an office, the potential risks are those
attributable to the administrative, technical and management work that is usually carried out in an
enclosed workplace under controllable and programmable safety conditions and which therefore
entails a minimal risk of accidents and a low accident rate. Some field or site work activities such
as surveying, site work monitoring, inspecting and data collecting entail a higher risk from the
safety standpoint because they require numerous trips.
b) Ergonomic and psychosocial risks (fatigue or dissatisfaction): Most TYPSA Group staff
activities generate a high level of mental stress. Moreover, since most activities take place in an
office, the risks are mainly ergonomic and psychosocial.
c) Health hazards: with the exception of TYPSA's laboratory work and of field and site work,
TYPSA Group staff activities are carried out under quite controlled conditions. Therefore, health
hazards tend to be related to the control of environmental conditions in indoor workplaces.
The possible hazards and risks linked to critical aspects such as especially sensitive staff are regulated in
specific procedures such as TPH-02 'Risk assessment of especially sensitive staff'. On the other hand,
any aspects requiring special controls, such as change management, are regulated in the different
procedures of the Integrated Management System. Risk assessments are carried out by competent OHS
staff in accordance with legal requirements and are used to plan corrective measures.
TYPSA Group will identify the features of new jobs, activities or tasks that may have an influence on OHS
to determine the risks or hazards that they can produce.

7.2.2. Reviewing service–related requirements (UNE-EN-ISO 1[Link] 4.3.1 and 4.4.6; OHSAS
1[Link] 4.3.1 and 4.4.6)
Once the proposal has been prepared, the author will:

ƒ Check that the requirements of the product or service to be provided have been clearly defined; that
TYPSA Group has the capacity to meet the requirements set forth and that the proposal meets the
requirements of the specifications — or equivalent document. If they do not, the author checks that
the exceptions have been stated in a proposal review sheet which will be filled in and filed together
with the proposal.

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ƒ Send the proposal and the proposal review sheet to the corresponding manager so he or she may
sign both documents.
Any omissions or faults detected during the preparation or review of the proposal on the lists or in the
summaries of the applicable environmental legislation as per 4.2.1. are notified to the Corporate
Technical Director or the Corporate Quality, Environment and OHS Director for their updating.
If the proposal is accepted, the project manager, head of unit or laboratory manager, as applicable
(hereinafter called project manager45) checks prior to the signing of the contract that no situations
affecting TYPSA Group’s capacity for complying with the terms and conditions of the contract have
occurred and that said contract does not include additional undertakings regarding the proposal
presented.
Otherwise, the head of unit notifies his or her global or regional director, who may assume the role or
negotiate directly with the client.
The signing of the contract provides evidence of its review.
Any changes to the legal requirements or to quality and environmental standards arising during the work
are registered and approved by the project manager. They are reported to the client and carried out only
if the corresponding authorisation is received, except if TYPSA Group is in charge of the project
management and therefore responsible for said changes.
The Integrated Management System provides a continuous revision of OHS hazard identification and risk
assessment through:

ƒ analyses for preparing the Annual Health and Safety Action Planning (PAAP);
ƒ continuous monitoring of the planned corrective measures and controls that have been established;
ƒ periodic reviews of the risk assessments;
ƒ assessments of the effectiveness of integrating the OHS actions included in the annual reports;
ƒ the results of monitoring the different aspects of OHS as laid down in the procedures of the
Integrated Management System (emergencies, accident investigation, tidiness and cleanliness,
etc.); and
ƒ the annual reviews done by the team in charge of the Integrated Management System.

7.2.3. External communications (UNE-EN-ISO 1[Link].4.3; OHSAS 1[Link][Link]: and

[Link])
Any individual receiving verbal or written communication from the client or interested parties which is
directly or indirectly related to a specific contract (e.g. information about the service or the execution of
the work; modifications, satisfaction and client's attitude, including complaints), informs the corresponding
project manager to be registered, analysed and replied to in the shortest possible term.
If the communication or query is related to the Integrated Management System, the project manager
reports the results of the analysis and the corresponding actions to the Corporate Quality, Environment
and OHS Department, which, after the corresponding analysis, takes the final decision on the need and
scope of the response which shall be made by the project manager.

45
If the client has assigned TYPSA Group the project management, the role is assigned to the head of unit.

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The fulfilment and effectiveness of the above actions is ensured through the application of sections 5.6. ,
7.2.1. , 7.2.2. and 8.3. and complemented with the client's capacity for password access via
[Link] to the updated information about a project (documents, plans, calculations and
measurements, references, etc.) and about work controls and supervision (progress, regular reports,
certificates, photographs, etc.).
Notwithstanding the above, the client's opinion is also analysed and assessed as stated in section 8.2.1.
of this Manual.
TYPSA Group does not systematically transmit information on its significant environmental aspects to
anyone outside the project. Notwithstanding the above the Group will transmit this information to the
outside whenever it deems it necessary and relevant. To do this, the Group will use the means and tools
commonly used to communicate with interested parties such as its web page, the TYPSA news bulletin or
the Annual Management Report.
All aspects relating to external OHS relations and communications are laid down in the different
procedures of the Integrated Management System, and especially in TPH-03 'Business activity
coordination'.

7.3. DESIGN AND DEVELOPMENT

Procedure TPP-01 'Design and development control' lays down the general control measures applicable
during the preparation of the designs and section 7.5. states those corresponding to the preparation of
studies and reports46.
All individuals involved in the preparation of a project carry out their tasks in accordance with:
ƒ this document;
ƒ procedure TPP-01 'Design and development control'; and
ƒ the procedures, guides and instructions laid down in the corresponding Quality Plan and the legal
requirements and standards laid down in the technical specifications of the contract or selected by
TYPSA Group from among those which are applicable.

7.3.1. Design and development planning (UNE-EN-ISO 1[Link] 4.4.6; UNE 16[Link].4.4)
The design and development planning begins during the proposal writing stage. Following the award, the
project manager updates and maintains the planning in the project's Quality and Environment
Management Plan (see 7.1. ).

7.3.2. Initial data for design and development (UNE-EN-ISO 1[Link] 4.4.6)
The project manager is responsible for monitoring and updating the initial data of the design and
development of the project. At the start of the work, the project manager will also create a computer
directory available to all staff for storing the documentation linked to the data or the indications as to
where they can be consulted, in accordance with procedure TPD-04a 'Project documentation storage and
processing'. The directory will be continually updated.

46
With respect to works management and supervision, TPS procedures describe the methodology to be applied in
the monitoring of the service. It is considered that these works do not generally imply a design load. If the work
includes design (modifications, additions, etc.) or any other work involving design, then procedure TPP-01 must be
followed.

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The project manager must identify the applicable environmental legislation and requirements in
accordance with procedure TPA-01.
The project manager shall inform the corresponding technical team leader of any changes made to the
initial data — especially those made by the client — so that they can be applied once their effect on both
the completed work and the pending work has been analysed.
Finally, the project manager stores the initial data in the project report or equivalent document in the case
of studies.

7.3.3. Design and development and R&D process results (UNE-EN-ISO 1[Link] 4.4.6; UNE
16[Link].4.8 and [Link])
In the cases in which the purpose of the contract is the preparation or management of a project, the final
design and development results are included in the report, annexes, plans, terms and conditions and
budgets.
Depending on the features and requirements of the clients or interested parties of the R&D project, the
project manager selects one or more of the methods required in section [Link] to inform the head of
division.

7.3.4. Design and development review (UNE-EN-ISO 1[Link] 4.4.6)

Design and development reviews47 are carried out in accordance with procedure TPP-01 Design and
development control' by an expert (hereinafter called the design and development review manager) in a
meeting with the project manager and the persons responsible for the participating technical specialities.
Based on a list of staff trained as design reviewers, the project manager assigns a project reviewer and
establishes the stages or milestones at which the design and development reviews are to be made in the
Quality and Environment Management Plan.
If the term for execution is very short, the design and development review can be carried out together with
the design verification described in section 7.3.5. as long as the design is simple and those responsible
have experience doing similar work. If one of the design stages overlaps with the construction stage, the
design will be reviewed before the works acceptance.
Whatever the case, the reviewer may request technical support as he or she considers appropriate.
The design and development reviews are carried out in conjunction with checklists and the results are
documented as minutes which contain the comments and actions requested.
Any faults48 or nonconformities directly affecting the quality of the work are corrected as stated in 8.3. .
Any notable design and development issues and the actions required to avoid the repetition of
nonconformities, problems and weak points found during the execution of other projects are distributed

47
Design and development review: Complete, documented and systematic examination of the evidence generated
during the various design and development stages, carried out at least at the end of each stage to assess and
confirm (a) compliance with requirements regarding cost, term, quality and the environment, (b) the effectiveness of
the production process and the actions aimed at minimising the environmental impact, (c) the client's satisfaction with
the completed work and the treatment given to identify and solve problems, where applicable, and propose corrective
or preventive actions.
48
Fault: Failure to meet a reasonable expectation or requirement associated with an anticipated use, including those
related to safety.

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among the affected personnel to improve the effectiveness of future work, as per 8.5.2. and 8.5.3. , as
applicable.

7.3.5. Design and development verification (UNE-EN-ISO 1[Link] 4.4.6)

Design and development verification49 is carried out in two stages when preparing studies and designs. In
the first, the technical documents generated are checked by a technician other than the author but with
equal or higher technical training. He or she makes sure that the documents, including those arising from
the applicable environmental legislation, meet the initial data; that they are consistent and complete; and
that the interrelationships50 have been satisfactorily resolved. Subsequently, and prior to delivering the
documentation to the client, the TRA of the activity subject to verification together with the other TRA it
interacts with, the project manager and the project quality manager (if the project manager is not in
charge of quality) verify that the changes to the initial data have been resolved as well as the
interrelationships occurred after the check date51.
If necessary, during the check or the verification and under the authority of the project manager, the
following can be carried out:

ƒ Alternative calculations.
ƒ Models or model tests, in which case the verification includes the checking of the studies,
calculations and reports generated.
The above tasks are carried out using checklists in accordance with TPP-01 'Design and development
control'.
The results of the check and verification tasks are recorded in the lists of documents and activities or on
the document itself if the client allows it. If any faults or deficiencies are detected during the check or
verification which may affect other project documents, the project manager reports to the affected staff
and determines the required actions to solve them.

7.3.6. Design and development validation (UNE-EN-ISO 1[Link] 4.4.6)

If the scope of the work is limited to preparing the design, TYPSA Group understands that the concept of
design and development validation52 is included in the design and development review and verification as
per the above sections.
If TYPSA Group is responsible for preparing the design and managing, controlling or monitoring the
works, the design and development is validated by the head of unit by means of reports aimed at the
Corporate Technical Department, where they will be analysed and filtered and sent to the areas that can
make use of their content. The reports show the omissions or faults detected in the project and in the

49
Design and development verification: Confirmation, through the examination and provision of objective
evidence, of the fact that the result of one stage of the project meets the requirements of the initial data
corresponding to said stage.
50
Checking releases the document internally, which means that the technical area in charge validates it so it can be
integrated into the project.
51
If the verification is positive, the product (set of documents which constitute a project or a part thereof
corresponding to a stage or delivery) is approved.
52
Design and development validation: Confirmation through the provision of evidence that the executed design
complies with the requirements laid down for its use or application.

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results of the final tests as well as possible improvements to be implemented in future works (known as
feedback reports).
The requested recommendations and actions shall be documented and registered in corrective,
preventive or repair action proposals as per the provisions laid down in 8.3. , 8.5.2. and 8.5.3. , as
applicable.

7.3.7. Control of design and development changes (UNE-EN-ISO 1[Link] 4.4.6; UNE 166002:
2006 [Link] and 4.5.5)
Any changes or modifications to the design and development approved by the client or interested party
shall be documented, verified and approved by the same bodies that perform the corresponding functions
for the original document or data.
If, owing to force majeure, the individuals or bodies that reviewed and approved the initial requirements
cannot review or approve the changes, the project manager shall ensure that the individuals or bodies
that are to review and approve the changes have access to and are familiar with the initial requirements
and reasons why the change has been requested.
The project manager shall ensure that the changes are notified to all the affected personnel and that the
corresponding records are issued.

7.4. PURCHASES (UNE 16[Link].4.7)

7.4.1. Purchase process (UNE-EN-ISO 1[Link].4.6, OHSAS 1[Link].4.6. UNE

16[Link][Link])
The generic term of purchase comprises any type of business in which TYPSA Group purchases goods
or services related to its activity from a supplier.
There are two different types of purchase, based on the contractual relationship that regulates the
transaction, and two categories, based on the how the product or service purchased is linked to or
depends on the services or products that the Group has agreed to provide its client.
According to the type, there are lease contract services or contracts for the sale of goods. Depending on
how the purchase is linked to the Group's contract with the client, we talk of subcontracts when the
product or service provided is part of the Group's agreement with the client, or (conventional) contracts if
this is not the case.
Based on the ISO 9001 standard definition of the term purchase and in accordance with the nature of the
goods and services provided by TYPSA Group, the Integrated Management System gives special
importance to the subcontracting process. As a service provider aimed at client satisfaction, the Group
strives for the product the subcontractor receives to meet the client's requirements.
Suppliers are selected based on the ability to meet the order requirements (including those related to
Quality, Environment and OHS Management) they have demonstrated in the past, either in relation to
TYPSA Group or by means of their general references, keeping a database of registered acceptable
suppliers (which serves as a criterion for selection, assessment and reassessment) in accordance with
procedure TPG-04 'Subcontracts and purchases'.
TYPSA, S.A. laboratory purchases are carried out in accordance with its own procedures.

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7.4.2. Information on purchases (UNE-EN-ISO 14001: 4.4.6; OHSAS 18001: 4.4.6, UNE 166002:
[Link])
The project manager or technical team leader, as applicable, determines the products or services that are
to be purchased, the term, the Quality, Environment and OHS requirements and acceptance criteria, and
designates the person responsible for preparing the purchase documentation.
If significant environmental impacts are generated during the application of the goods or services
purchased by TYPSA Group and the suppliers do not have the ISO14001 or EMAS certificates, they are
notified of the environmental requirements and procedures they have to apply.
The products and services that may generate a significant environmental impact during their manufacture
or application are verified in accordance with what is laid down in section 7.4.3. below.
Health and Safety Services provide the purchase team with the necessary advice and information on
OHS to purchase any product or hire any service, as long as it complies with the legal requirements for
marketing and use.
The requirements for work equipment and machinery are determined by risk assessment criteria. Special
consideration is given in certain Integrated Management System procedures to purchases closely related
to OHS issues, especially those relating to emergencies or personal protection equipment.
Subcontract templates for hiring a service or product as part of the client's assignment to TYPSA Group
contain specific quality, environment and OHS information and requirements which are generally required
of the supplier.

7.4.3. Purchased product and service verification (UNE-EN-ISO 14001: 4.4.6, OHSAS 18001:4.4.6,
UNE 16[Link] [Link])
The application of this section of the standard at the TYPSA laboratories is laid down in the
corresponding procedures.
The products or services to be purchased, as well as their requirements and inspection criteria, will be
determined and assessed in the R&D project analysis and selection stage.
In the case of studies and projects or the subcontracted part thereof, the verification is carried out in
accordance with what is laid down in 7.3.5. as part of the design.
The remaining products (test equipment, consumables, cleaning services, maintenance, etc.) that may
affect the service quality, OHS or generate an environmental impact are verified before they are made
available to the client by the user and subject to regular controls, where applicable, by a TYPSA Group
technician as indicated in the purchase documents and in 8.2.4. or by an approved independent team.
Should it be possible to separate the service under contract into even parts and for the parts to be
received separately, the decision shall be left to the project manager if it corresponds to a contract, or to
the technical purchase manager if it is a generally applicable good or service, taking into account the type
of product supplied, the use that is to be made thereof and the possibility of carrying out partial
verifications.
In the cases in which the client or TYPSA Group wishes to verify the product or service at the supplier's
facilities, the supplier is notified by means of the purchase documentation.
If, owing to urgency, a product that may affect quality, OHS or generate a significant environmental
impact is used without the inspection or control laid down in the above sections, the product is identified

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directly or indirectly by the technical purchasing manager, ensuring its traceability and the possibility of
recovering it and replacing it if the result of the controls is negative.
Whatever the case, the level and intensity of the control depends on the supplier's capacity and
experience, on the inspections53, controls and tests that have been carried out previously and on the
evidence provided. The corresponding records are generated according to 4.2.4. and the supplier
database is updated.

7.5. PRODUCTION AND SERVICE PROVISION

7.5.1. Control of production and service provision (UNE-EN-ISO 1[Link].4.6. OHSAS

1[Link].4.6
Project design and development control measures are as per section 7.3.
Construction supervision, control or monitoring work is controlled as per sections 8.2.3. and 8.2.4. and
as per the following procedures: TPS-01 'Initial works control and monitoring tasks '; TPS-02 'Quantitative
deadline control', TPS-03 'Quality control', TPS-04 'Control of the contractor's documentation,
management of modified and complementary documents', TPA-01 'Identification and assessment of
environmental aspects' and TPA-02 'Operational control'. Control procedures for construction supervision,
control or monitoring work shall be adapted to the contract in its Quality and Environment Management
Plan.
Equivalent procedures to those described above shall be applied to control subcontracted integrating or
testing works for systems or equipment designed by TYPSA Group.
Specific measures to control production and service provision and the processes associated with a
specific contract are specified in the corresponding Quality and Environment Management Plan as
mentioned in 7.1.
The analyses and tests performed by TYPSA, S.A. laboratories are controlled as per the provisions
specified in the corresponding manuals and procedures.
Environmental impact during the construction of the designed work is minimised by incorporating
environmental concepts at the design review and verification stage, as indicated in section 7.3. 'Design
control'.
Work performed by TYPSA Group, or by organisations controlled by the Group, is associated with
environmental aspects54 that can generate one or more of the following environmental impacts55:

ƒ heat or cold generation;

ƒ alterations to the landscape, flora or fauna;
ƒ alterations to historical, artistic or cultural heritage;

53
Inspection: Measuring, examining, testing or contrasting one or several entity characteristics using a standard and
comparing the results obtained with the specified requirements in order to determine the conformity of each
specification.
54
Environmental aspect: Element of an organisation’s activities, products or services that can interact with the
environment.
55
Environmental impact: Any change to the environment whether adverse or beneficial, wholly or partially resulting
from an organisation’s environmental aspects.

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ƒ alteration or pollution of the atmosphere, soil, surface or ground water;

ƒ consumption of water, energy, natural resources and manufactured products;
ƒ light, noise, vibration or odour emissions;
ƒ gas emissions ;
ƒ discharges to the ground, drains or surface water;
ƒ generation of gaseous, liquid or solid waste (routine or accidental);
ƒ radioactive contamination (routine or accidental);
ƒ noise pollution (routine or accidental).
TYPSA Group considers environmental impacts to be significant if they:

ƒ give rise to criminal or administrative penalties;

ƒ damage TYPSA Group's public image ;
ƒ increase the cost of the relevant insurance policies due to the probability of occurrence; or
ƒ become very significant due to their type, quantity or duration.
The link between tasks, environmental aspects and their impact is shown in annex 9.3. . During the
construction, operation and dismantling of the work site, system or equipment designed, environmental
aspects are analysed. Potential impacts identified during the design or construction phase are indicated in
the design documentation. Legal environmental requirements are implemented; studies, environmental
impact statements and environmental integration annexes are prepared and incorporated into the control
measure specifications to be applied during execution of the work, all as per the provisions in section 7.3.
Other aspects to be controlled during the execution of the works include the direct environmental aspects
generated by TYPSA Group's own activity, such as waste generated in the Group's offices or work
vehicle fuel consumption or the consumption of natural resources.
The procedures followed to identify environmental issues are specified in 7.2.1. . Paragraphs 4.2.3. and
4.2.4. and chapters 5. , 6. , 7. and 8. of this Manual describe the processes and their interactions,
determine the staff responsible and present the measures provided in the Integrated Management
System to make sure that:
a) processes are efficiently operated and controlled;
b) resources and documents required for operation and monitoring of the said processes are
available;
c) processes are monitored, measured and analysed;
d) actions required to achieve the planned results and the continuous improvement of the said
processes are implemented; and
e) the purchase or subcontracting of any goods or services that may generate a significant
environmental impact or affect the quality of the services requested by the clients is controlled.
TYPSA Group will define the environmental issues arising from new jobs or tasks which it can control, in
order to determine which might produce significant impacts.
As indicated in paragraph 5.6. in this document, the environmental issues generated by new jobs or
tasks over which TYPSA Group can exercise control are analysed in the Senior Management's Integrated
Management System review meetings, in order to determine which might produce significant impacts.

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The types of controls used by the Integrated Management System for OHS are specified in section 7.2.

7.5.2. Validation of processes for production and service provision (UNE-EN-ISO 1[Link] 4.4.6)
In study and design work, the so-called special processes56 are mainly carried out during survey
campaigns to obtain the geotechnical data necessary for the design. These campaigns are outsourced as
per section 7.4. and are controlled directly by qualified personnel in the Department of Geotechnical
Engineering.
TYPSA laboratory tests are validated57 as per the provisions in the corresponding manuals and
procedures.
In construction supervision, control or monitoring, equipment or system integration or maintenance work,
special processes are performed by the works contractor, appointed by the client or by the supplier
selected by TYPSA Group.
Where necessary, TYPSA Group supervises the execution and implementation of the special processes
checking that they are performed:

ƒ in accordance with current regulations or procedures reviewed and approved by the contractor, the
client or TYPSA Group, as appropriate. The special processes that are not covered by these rules
or procedures will be evaluated prior to use on site by analysing the information supplied by the
contractor. The results will be documented, recorded and identified as quality records;
ƒ by staff trained and assessed by any of the methods set out in paragraph 6.2. or similar, in the
case of contractor's or supplier's staff ; and
ƒ with equipment maintained and controlled with the required frequency as specified in the
instructions for use.
In all cases, the control of contractors or suppliers is performed as per section 7.4.3.

7.5.3. Identification and traceability

Documents generated by TYPSA Group shall be identified as per point 4.2.3.
Traceability of materials and equipment for measurement and testing is carried out and controlled as per
section 7.6.
Where traceability is a client requirement in construction supervision, control or monitoring work, the
applicable procedures shall be laid down in the Quality Plan.

56
Special process: Production or service provision process in which the quality of the product essentially depends
on the worker's training and the equipment used. Inspections or controls carried out during or at the end of production
realization cannot guarantee that there are no faults during subsequent use of the product or provision of the service.
Special processes shall be subject to supervision and shall be carried out a) by qualified staff, b) following approved
procedure, c) with approved equipment and materials.
57
Validation: Confirmation by inspection and using objective evidence to confirm that the requirements for a specific
intended use or application have been met.

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7.5.4. Client property

To date, TYPSA Group's clients have never supplied physical products to be included in the contracted
work. However, documents, criteria or data can be supplied which are controlled depending on their
nature and origin, as described in 4.2.3. and 7.3.
Should a future client supply other property or services covered by this section of the UNE-EN-ISO 9001
standard, TYPSA Group would define and document the methods required to ensure control in the
corresponding Quality Management Plan.
Samples delivered by clients to TYPSA laboratories for analysis are controlled in accordance with UNE-
EN-ISO/IEC 17025 standard requirements.

7.5.5. Preservation of product (UNE-EN-ISO 14001: 2004: 4.4.6)

Given that the 'products' provided by TYPSA Group are the documents that make up the designs, studies
or reports, they are controlled as per 4.2.3.

7.6. CONTROL OF MONITORING AND MEASURING EQUIPMENT (UNE-EN-ISO

1[Link].5.1: OHSAS 1[Link].5.1; UNE-16600: [Link].2)
TPM-03 'Control of measuring equipment' specifies the methods required to:

ƒ link the tests or measurements with the instruments used;

ƒ ensure that the measuring equipment gives reliable measurements by identifying them and setting
maintenance, calibration and control programmes; and
ƒ generate and maintain records of the condition and calibration status of measuring equipment.
If regular adjustment, monitoring or calibration processes show that measuring equipment does not
comply, the procedure covers actions to:

ƒ identify the tests where measurements may have been affected;

ƒ assess the effect on the acceptance of the tested elements with supporting evidence;
ƒ apply the corresponding corrective measures or provisions, if necessary; and
ƒ record the entire process.
In processes involving construction supervision, control and monitoring, manufacturer inspection or
monitoring or integration, or system or equipment testing, TYPSA Group ensures that the contractor or
supplier, as applicable, has procedures in place that are equivalent to those indicated above and that they
are followed within the scope assigned by the client at all times.

7.7. R&D ACTIVITIES NOT COVERED IN THE PREVIOUS POINTS (UNE 16[Link] 4.4)
This Manual and Group V R&D Management Procedures reflect the general methods for measuring
correct R&D System Management and for developing R&D projects. In addition, provisions are made to
ensure that the R&D Committee and the project teams fulfil their obligations, including:
R&D COMMITTEE:
ƒ Use of R&D tools (technology forecasting, technology prospecting, creativity, and external and
internal analysis).
ƒ Identifying and analysing threats and opportunities.

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ƒ Analysing and selecting R&D ideas.

ƒ Planning, monitoring and control of the project backlog.
ƒ Technology transfer.
ƒ Monitoring, control and use of procedures for the documentation of results.
ƒ Protection and use of results.
ƒ Measurement, analysis and improvement.
R&D PROJECT TEAMS:
ƒ Use of R&D tools (technology forecasting, technology prospecting, creativity, and external and
internal analysis).
ƒ Implementing R&D projects in accordance with quality criteria.
ƒ Generating and transferring knowledge.
ƒ Developing new technologies and/or improvements to existing technologies.

7.7.1. Tools (UNE-16[Link].4.1)

Staff are trained as indicated above in 6.6.2 and in TPR-01 procedure to ensure that R&D tools are
applied. Work is monitored and coordinated by the R&D Management Committee and the Project
Manager and the project team TRA who decide which are the most appropriate tools for each project,
depending on the procedures indicated in the TPV-01 and TPV-02, and in the R+D Activities guide and
SWOT analysis.

7.7.2. Internal and external analysis (UNE 16[Link] [Link])

The result of external analysis to assess and compare TYPSA Group's innovative ideas with other
agencies is reflected in the Strengths and Weaknesses in the SWOT analysis and the result of the
internal analysis is reflected in Opportunities and Threats.
Senior Management establishes technology transfer methods in its strategic plan every five years.
The Project Manager is responsible for R&D project planning and phases in accordance with the
procedures indicated in the TPP-01 if they are SW projects, or TPG-01, TPG-02, TPP-03 in the remaining
cases.
The following control measures have been introduced in order to protect the results obtained:

ƒ All TYPSA Group staff are obliged and formally committed to professional secrecy regarding any
information obtained in the performance of both their work in the provision of services and in
administrative data processing tasks as a result of the work carried out. They must sign a
confidentiality agreement attached to their employment contract.
ƒ Any information received, regardless of the means, will be treated as confidential.
ƒ Information provided by the client or third party, may not be wholly or partially reproduced for
purposes other than those specific to the work entrusted to us, without the express authorization of
the Corporate Technical Department.
ƒ Documents generated during a job are the property of TYPSA Group or of the client, in accordance
with the provisions stipulated in the contract, and must be treated confidentially and may not be
reproduced without prior permission.

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In accordance with the scope of the work carried out by TYPSA Group the use of the products obtained
as a result focuses on the preparation of designs or studies for external clients, to which knowledge
acquired in R&D work is applied.

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1. (UNE-EN-ISO 1[Link].5.1; OHSAS 1[Link].5.1; UNE 166002: 2006:4.5.1)

In accordance with the above, the methods and procedures used by TYPSA Group for the monitoring,
measurement, analysis and continuous improvement of its System and the services provided to our
clients, are based fundamentally on the continual control of the work carried out (see sections 4.2.3. and
7.3. ) and on the regular review of the System carried out by TYPSA Group Management, as indicated in
section 5.6.
The use of statistical techniques is limited to inspection and testing work carried out during execution and
on completion of items of work completed by the contractor, as part of the construction supervision,
monitoring or control.
The methods, statistical parameters (sizes and specifications of the samples, test percentages, etc.)
required to apply the said statistical techniques are laid down in the inspection points programme
included in the Quality and Environment Management Plan mentioned in section 7.1.
The Integrated Management System specifies a continual tracking and measurement system for OHS
through:

ƒ external OHS Management System audits;

ƒ internal audits as described in 8.2. ;
ƒ managing non-conformities;
ƒ investigating accidents;
ƒ emergency reports;
ƒ accident statistics and reports;
ƒ health monitoring;
ƒ cleanliness and tidiness controls and reports;
ƒ continual monitoring of the established corrective measure and control schedules;
ƒ regular reviews of risk assessments;
ƒ annual reports assessing the effectiveness of integrating the preventive action; and
ƒ annual reviews by the Integrated Management System Management team.

8.2. MONITORING AND MEASUREMENT

8.2.1. Client satisfaction

During the work and on completion, the project managers inform their immediate superiors of the client's
level of satisfaction with the work carried out by TYPSA Group. The measures that might be taken in each
particular case will be determined by the Management Director in person, who will report to the Corporate
Quality, Environment and OHS Department if the client is seen to be dissatisfied with the work done. This

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will then be recorded as an incident. All written congratulations received are reported to the Corporate
Quality, Environment and OHS Department for incorporation into the System follow-up and review reports
In addition, and on an annual basis, client satisfaction surveys are conducted for the most important
works. These surveys are formulated through the Corporate Quality, Environment and OHS Department
and sent by mail to the clients indicated by each manager in charge of each project in the current or
immediately preceding year. The survey campaign starts in July and letters are sent in September, to
obtain and process the data in time for the System review. The results of these surveys are analysed and
discussed at the aforementioned System review meetings. All those that show negative results are
discussed as a separate case and considered client complaints as applicable.

8.2.2. Internal System audits (UNE-EN-ISO 1[Link].5.5; OHSAS 1[Link].5.5; UNE

16[Link].5.2)
TPM-02 procedure 'Audits' includes the general methods for carrying out the following audits:
ƒ System: to assess monitoring, effectiveness and adaptation.
ƒ Management: to assess the way in which heads of division and area offices follow up on the
System and fulfilment of the quality goals for which they are responsible.
ƒ Contract: to assess monitoring, effectiveness and adaptation to the System in the case of work
performed by the area audited in ongoing or completed contracts.
ƒ Environmental: to assess compliance with the obligations in the Environmental Management
System, in permanent work centres.
ƒ OHS: To assess compliance with the obligations specified in the OHS Management System, in
each of the work centres.
These procedures include selecting auditors, independence requirements and launching, developing and
documenting the audits and their results.
Integrated Management System audits are carried out at least every three years and cover those points
in the standard not covered by project and management audits. In addition, project-specific audits are
carried out depending on importance, complexity, and client or stakeholders' requirements. They are
planned, implemented and documented in accordance with procedure TPM-02 ‘Audits’.
Project and management audits are scheduled every six months, and the audit schedule is published in
the annexes of the Integrated Management System follow-up or review meeting minutes. Every year, at
least one contract audit is carried out for each division, department and area office as well as an
environmental audit for each permanent work centre.
TPM-02 defines the responsibilities and requirements to plan and carry out audits as well as record and
report on the results.

8.2.3. Process monitoring and measuring (UNE-EN-ISO 1[Link].5.1 and 4.5.2; OHSAS
1[Link].5.1 and 4.5.2; UNE 16[Link].5.3)
The Corporate Quality, Environment and OHS Department conducts audits to compare the methods
stipulated for monitoring and measuring in the Integrated Management System with those actually
applied. These audits shall be carried out and documented in accordance with the provisions specified in
paragraph 8.2.2. 'Internal System audits'.

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Project or construction managers or directors analyse and assess whether the processes can achieve the
anticipated results and report to their respective corporate, global or regional directors, who report to the
appropriate Committee. The Committee assesses the effectiveness and efficiency of the System
processes in accordance with the provisions specified in section 5.6. and establishes the remedial,
corrective and preventive actions necessary, pursuant to the provisions specified in section 8.3. and
paragraphs 8.5.2. and 8.5.3. , respectively.
In addition to these internal audits, OHS is regularly audited pursuant to legal OHS Management System
requirements, verifying, among other points, compliance with legal requirements and with all voluntary
requirements assumed by TYPSA Group.
Every year the effectiveness of preventive activity is assessed in the OHS Services' annual report.
Accident rates are presented by which processes can be judged to be suitable or not and their validity for
achieving the objectives can be evaluated.
Finally, the level of OHS process compliance is monitored in the Management's annual reviews.

8.2.4. Monitoring and measurement of product (UNE-EN-ISO 1[Link].5.1 and 4.5.2; OHSAS
1[Link].5.1 AND 4.5.2; UNE 16[Link] [Link] and 4.5.4)
Checks are made to monitor and control studies. Designs are monitored and controlled by verifying,
reviewing and validating design and development, as mentioned in 7.3. Monitoring and control of
construction supervision, control and monitoring is carried out as specified in the inspection points plans
in accordance with the provisions of TPS-03 procedure. Laboratory tests are monitored and controlled in
accordance with their own manuals and procedures. These control measures are complemented with
internal audits.
The key features of operations that might generate a significant impact on the environment are monitored
and controlled by the Committee in the Integrated Management System review and monitoring meetings,
in accordance with the provisions in section 5.6.
As already mentioned in point 8.2.3. on OHS, legally required OHS Management System audits are
conducted regularly, verifying, among other points, compliance with legal requirements and with
requirements voluntarily assumed by TYPSA Group.
OHS development compliance is monitored in the annual Management reviews.
R&D activities are monitored and controlled by checking the project workload and its operation. These
control measures are complemented with internal audits.
Conventional and R&D project verification constitutes the record of products released to the client.

8.3. CONTROL OF NON-COMPLIANT PRODUCTS (UNE-EN-ISO 1[Link].5.3: OHSAS

18001: 4.4.7 AND [Link]; UNE 16[Link].5.5)
Within the scope of TYPSA Group's services, the processes and products that do not comply with the
Integrated Management System requirements or with the requirements defined and agreed with clients
are detected mainly when:

ƒ reviewing or verifying the design and development;

ƒ supervising subcontracted work;
ƒ receiving products that might generate a significant environmental impact;
ƒ continuously supervising work carried out by managers or team leaders;

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ƒ clients of independent inspection agencies conduct internal audits or inspections;

ƒ analysing relevant internal or external environmental communications;
ƒ analysing claims from clients made directly or through external agencies; or
ƒ investigating accidents and incidents.
TPM-01 procedure 'Control and resolution of non-conformities' stipulates the general methods applied by
TYPSA Group to ensure that non-compliant products are identified and controlled both from the point of
view of quality and environment, in order to avoid inadvertent use and to ensure that the corrected goods
or services are inspected again.
In addition to giving rise to possible nonconformity reports and, where applicable, the corresponding
mitigating actions:

ƒ In TYPSA Group work, where the 'products' are documents, 'non-conformities' are treated by
correcting and re-printing them.
ƒ In any kind of construction supervision, control and monitoring works, the non-compliant products
(which are taken to include tasks within TYPSA Group's responsibility which have been omitted or
incorrectly performed) are processed depending on their nature and on the provisions specified in
the construction Quality Plan. In the case of non-compliant goods or services supplied by the
contractor, TYPSA Group is responsible for stipulating and monitoring their correction depending on
the type of supervision. Responsibilities are defined in the contract, in TYPSA Group’s Quality
Management Plan for the site and in the Master Quality Plan or similar document, where applicable.
In addition to controlling OHS non-conformities, the Integrated Management System has a procedure
known as TPM-04 'Investigation of accidents and incidents' which establishes and determines the actions
necessary to investigate accidents and incidents that occur in the workplace in order to take the
necessary measures to prevent re-occurrence.
To avoid OHS accidents and incidents and ensure the ability to respond to them, TYPSA Group has
emergency plans or measures in place in its work centres in accordance with the procedure established
in TPH-04 'Plans and emergency measures'.
Environmental contingency plans exist in order to limit the environmental impacts generated and ensure
response capacity in the event of an accident, in accordance with procedure TPA-03 Emergency Plans.
In order to limit deviations from expected R&D project results, Group V Monitoring procedure is applied.

8.4. DATA ANALYSIS (UNE 166002: 14001: 2004 4.5.1; OHSAS 1[Link].5.1 AND [Link];
UNE 16[Link].5.6)
The Committee determines, compiles and analyses the data indicated in the process files included in
section 9.2. to assess and demonstrate the suitability and effectiveness of the System, detect processes
or activities that can be improved and provide information about the following:
a) Client and stakeholder satisfaction (see 8.2.1. ).
b) Compliance with product requirements (see 7.2.1. ).
c) Features and trends of processes and products, including opportunities for carrying out
preventive or improvement actions (see 8.5.2. and 8.5.3. ).
d) Suppliers (see 7.4. ).

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All OHS data, such as accident statistics, audit results, etc., are analysed in the annual reviews to assess
the effectiveness of OHS integration and implementation and serve to determine the policy and objectives
in the short and long term.

8.5. IMPROVEMENT (OHSAS 16[Link].5.7)

8.5.1. Continuous improvement (UNE 14001: 2004 4.2; 4.3.3 and 4.6, OHSAS 1[Link].3.3 and
4.6; UNE 16[Link][Link])
The commitment to continuous improvement is presented by the President in his policy. It is developed
and implemented by the Committee by analysing the data contained in the process files included in
section 9.2. and it is complemented by implementing a system of TYPSA Group staff incentives, based
on activities or ideas which, directly or indirectly, help to improve quality; innovative activities and the
effectiveness of the work done; respect for the environment and improvement of OHS conditions.
Continuous improvement is one of the fundamental aspects of the Integrated Management System, to be
carried out through annual reviews and promoted by controlling non-conformities, implementing the
system of internal and external audits and the different controls of the various aspects of the Integrated
Management System.

8.5.2. Corrective actions (UNE-EN-ISO 1[Link].5.3; OHSAS 1[Link][Link] and [Link];

UNE 16[Link][Link])
TPM-01 procedure 'Control and resolution of non-conformities' establishes the general methods applied
by TYPSA Group for the detection, processing and resolution of nonconformities in order to document
their occurrence, possible causes and corrective actions, where necessary, as well as for monitoring their
implementation and effectiveness.
In addition to this, in OHS the TPM-04 procedure is applied 'Investigation of accidents and incidents'
which aims to establish and determine the actions necessary to investigate accidents and incidents that
occur in the workplace, in order to implement the necessary measures to prevent re-occurrence.

8.5.3. Preventive actions (UNE-EN-ISO 1[Link] and 4.5.3) 18001.2007: 4.4.7, [Link] and [Link],
UNE 16[Link][Link])
TYPSA Group examines recorded nonconformities, monitors the works and their peculiarities as per
the general methods stipulated in TPM-01 procedure 'Control and resolution of non-conformities' to
anticipate situations which, because of their similarity with previous situations, may give rise to potential
risk for quality, the environment or R&D.
Once the situation in which these risks may occur has been detected, the process for stipulating and
controlling preventive actions is similar to that used for corrective actions.
TPH-04 'Plans and emergency measures' and TPS-06 'Action in the event of an emergency on site' refer
to OHS procedures to respond to possible potential emergency situations, prevent and mitigate their
consequences should they occur and prevent accidents and incidents or act properly should any accident
or incident occur.

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9. ANNEXES
ƒ 9.1. Annex: Process diagram
ƒ 9.2. Annex: Process file
ƒ 9.3. Annex: Environmental aspects
ƒ 9.4. Annex: Organisation chart
ƒ 9.5. Annex: TYPSA Group's Quality, Environment, OHS and R&D Management Policy
ƒ 9.6. Annex: List of general procedures that develop and complement this Manual
ƒ 9.7. Annex: Correlation between sections UNE-EN-ISO 9001 in this Manual and the requirements
of UNE-EN-ISO 14001, OHSAS 1[Link] UNE 166002
ƒ 9.8. Annex: Abbreviations and definitions
ƒ 0Quality, Environment, OHS and R&D Management certifications

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9.1. ANNEX: PROCESS DIAGRAM

STRATEGIC

SIG planning, Planning, resource Continuous

implementation, review and Economic and management and improvement and
maintenance financial management training R&D

C OHS management Communication & corporate image Environment Organisation C

L L
I I
E E
DIRECT OR FROM PRODUCTION
N N
The work:
T Identifying • Preparing studies and designs T
opportunities Start and • Works management or supervision Completion and
and preparing planning • Maintenance of facilities close of works
proposals • Services: Official documentation
processing

INDIRECT, SUPPLEMENTARY OR FOR SUPPORT

Infrastructure and maintenance Training and resource management Documentation control

Environment Communication & corporate image Subcontracting PRL Legal and financial advisory

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9.2. ANNEX: PROCESS FILE

1) From Management
Processes Person/area in charge Other affected persons/areas Monitoring and measurement
1.1) Monitoring, measurement, analysis, maintenance and improvement of the Integrated Management System
and related processes
1.1.1· Review/assessment President + Committee,
of the Integrated JJ.AA59DGT60
SPP Quality Committee58 [Link]) Meeting objectives
Management System and
DQA61
its objectives
1.2) Resource management
Committee, [Link].
[Link]) Number of
1.2.1· R&D management DGT
DQA
projects, including
R&D/year
[Link]) Investment in SW
1.2.2· R&D investment DGA62 [Link], DQA
development63/invoicing
1.3) Satisfaction and communication with the client
[Link]) Results and
1.3.1· Monitoring and ratings of surveys and
control of compliance with [Link]. [Link].64, [Link].65 DQA interviews
the requirements of clients
and other interested parties
[Link]) Complaints
received.

2) Direct or from production

2.1) Contracting/Order portfolio
2.1.1· Recruitment [Link]. [Link]., DQA [Link]) Meeting objectives
66 [Link]) Hours charged to
2.1.2· Planning [Link]. TRA DQA.
planning/Total hours
2.2) Design or development (preparation of studies, reports and projects)
2.2.1· Document checklist Authors and checkers [Link].67, TRA.
[Link]) Checking
(studies and projects) hours/Total hours
[Link]) Hours of
2.2.2· Design verification [Link]. TRA. [Link].
verification/Total hours.
68 [Link]) Review
2.2.3· Design review RRD. [Link]. TRA.
hours/Total hours

58
SPP: Internal Health and Safety Service.
59
[Link]: Heads of area. Generic term for jointly referring to the heads of division, department, project or work item
affected or responsible for one or more of the actions or processes.
60
DGT: Corporate Technical Department.
61
DQA: Corporate Quality, Environment and OHS Department.
62
DGA: Corporate Administrative Department plus Legal Advisory Services.
63
SW: Software.
64
[Link].: General departments.
65
[Link].: Regional departments.
66
T.R.A.: Technical Team Leader.
67
[Link].: Project managers.
68
R.R.D.: Design Review Manager.

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2.2.4· Control of quality and [Link]) Quality and non-

non-quality costs in design Staff [Link]. quality cost hours/Total
and development hours
2.3) Site works (management, control and surveillance)
[Link]) Measuring
2.3.1· Control and follow-up [Link].69 EDO.
equipment out of range
of measuring equipment during calibration/Total
equipment
2.4) Purchases
[Link]) Suppliers with
Quality or Environment
2.4.1· Selection of suppliers [Link]. and [Link]. TRA.
Management
certificates/Total suppliers
2.5) Close of work70
JJ. DD.
[Link]) Meeting deadlines
2.5.1· Qualitative close of [Link]./ [Link]. TRA.
(contractual +
contract DQA DQA
extensions/real)
[Link]./ [Link].
2.6) Measurement and improvement of product
[Link]) Nonconformities
2.6.1· Identifying product or Anyone who detects a risk DQA detected outside/inside
process nonconformities or nonconformity
audit

3) Indirect or support
3.1) Personnel communication, motivation, training and satisfaction
[Link]. [Link]) No. of presentation
3.1.1· Communication with [Link]. (contractor). IT documents for new
the staff
DGA staff/hired staff.
DGH71, SPP.
[Link]) Hours of
3.1.2· Training DQA, [Link].
verification/Total hours

9.3. ANNEX: ENVIRONMENTAL ASPECTS

See procedures TPA-01 'Identification and assessment of environmental issues' and TPA-02
'Operational control'.

9.4. ANNEX: ORGANISATION CHART

See the organisation tab on
[Link]

9.5. ANNEX: TYPSA GROUP'S QUALITY, ENVIRONMENT, OHS AND R&D MANAGEMENT
POLICY
See [Link]

69
[Link]: Works manager
70
This refers to the close of work from the point of view of quality, not from the administrative-financial point of view.
71
DGH: Corporate Human Resources, Organisation and Institutional Relations Department.

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9.6. ANNEX: LIST OF GENERAL PROCEDURES THAT DEVELOP AND COMPLEMENT THIS
MANUAL
GROUP O: ORGANISATION
TPO-01 TYPSA Group organisation charts
TPO-20 Role of the Head of Division
TPO-25 Role of the Head of Department
TPO-30 Role of the Head of Section
TPO-27 Role of the Division Coordinator
TPO-30 Role of the Project Manager
TPO-32 Role of the BIM Manager
TPO-35 Role of the Head of Unit
TPO-40 Role of the Technical Team Leader
TPO-45 Role of the Technical Coordinator
TPO-50 Vehicle Management
TPO-60 OHS Functions and responsibilities
GROUP D: DOCUMENTATION CONTROL
TPD-01 Identification of documents and records
TPD-02 Control of documentation and data
TPD-03 Records
TPD-04a Project documentation storage and processing
TPD-04b Works documentation storage and processing
GROUP G: GENERAL REQUIREMENTS. WORK PROCESS
TPG-01 Monitoring proposals
TPG-02 Planning and starting work
TPG-03 Quality plans
TPG-04 Subcontracts and purchases
TPG-05 Close of work
GROUP P: STUDIES AND DESIGNS
TPP-01 Design and development control
GROUP S: WORKS SUPERVISION
TPS-01 initial work in the field of control and surveillance of works
TPS-02 Quantitative and deadline control
TPS-03 Qualitative control
TPS-04 Review of the contractor's documentation. Management of modified and complementary
documents.
TPS-05 Construction work management
GROUP M: MEASUREMENT AND IMPROVEMENT

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TPM-01 Control and resolution of nonconformities

TPM-02 Audits
TPM-03 Control of measuring equipment
TPG-06 Proposals for improvement
GROUP R: RESOURCE MANAGEMENT
TPR-01 Training
GROUP A: ENVIRONMENTAL MANAGEMENT
TPA-01 Identification and assessment of environmental aspects and legal requirements
TPA-02 Operational control
TPA-03 Environmental emergency plans
GROUP V: R&D MANAGEMENT
TPV-01 R&D Management
TPV-02 Technological surveillance
GROUP VI: OHS MANAGEMENT
TPH-01 Control and delivery of individual work equipment
TPH-02 Risk assessment of especially sensitive staff
TPH-03 Business activity coordination
TPH-04 Emergency plans and measures
TPH-05 Accidents

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9.7. ANNEX: CORRELATION BETWEEN SECTIONS UNE-EN-ISO 9001 IN THIS MANUAL AND
THE REQUIREMENTS OF UNE-EN-ISO 14001, OHSAS 18001:2007 AND UNE 166002:2006
Sections in UNE-EN-ISO Sections in OHSAS
Sections of the Manual Sections in UNE 166002
14001 18001:200
4 INTEGRATED 4 REQUIREMENTS OF
4 REQUIREMENTS OF 4 REQUIREMENTS OF
QUALITY, THE INTEGRATED
THE INTEGRATED OHS THE INTEGRATED R&D
ENVIRONMENTAL, OHS ENVIRONMENTAL
MANAGEMENT SYSTEM MANAGEMENT SYSTEM
AND R&D MANAGEMENT SYSTEM
(only heading: ST) (only heading: ST)
MANAGEMENT SYSTEM (only heading: ST)
4.1. Integrated R&D
4.1. General requirements 4.1. General requirements 4.1. General requirements Management System and
model
4.2. Documentation
requirements (only No direct correspondence No direct correspondence No direct correspondence
heading: ST)
4.2.1. General Information 4.4.4. Documentation 4.4.4. Documentation 4.1.2. Documentation
4.2.2. System Manual No direct correspondence No direct correspondence No direct correspondence
4.2.3. Document control 4.4.5. Document control 4.4.5. Document control [Link]. Document control
4.2.4. Record control 4.5.4. Record control 4.5.4. Record control [Link]. Record control
5. MANAGEMENT 4.2. MANAGEMENT
No direct correspondence No correspondence
RESPONSIBILITIES (ST) RESPONSIBILITIES
4.2. OHS policy
4.2. Environmental policy 4.4.1. Resources, roles,
5.1. Management's 4.4.1. Resources, roles, responsibility and authority 4.2. Management's
commitment responsibility and commitment
authority 4.6. Review by
Management

4.3.1. Hazard
4.3.1. Environmental
identification, risk
aspects
4.3.2. Legal and other assessment and 4.2.2. Focus on the
5.2. Client focus determination of controls
requirements interested parties
4.6. Review by 4.3.2. Legal and other
Management
requirements
5.3. Quality and
4.2. Environmental Policy 4.2. OHS Policy 4.2.3. R&D Policy
Environment Policy
5.4. Planning (ST) 4.3. Planning (ST) 4.3. Planning (ST) 4.2.4. Planning (ST)
5.4.1. Quality and 4.3.3. Goals, targets and 4.3.3. Goals and
[Link]. R&D objectives
Environment Objectives programmes programmes
[Link]. Integrated R&D
4.3.3. Goals, targets and 4.3.3. Goals and
5.4.2. System planning Management System
programmes programmes part 2
planning
5.5. Responsibility,
authority and No direct correspondence No direct correspondence No direct correspondence
communication (ST)
4.1. General requirements
4.1. General requirements 4.2.5. Responsibility,
5.5.1. Responsibility and 4.4.1. Resources, roles,
4.4.1. Resources, roles, authority and
authority responsibility and
responsibility and authority communication
authority

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Sections in UNE-EN-ISO Sections in OHSAS

Sections of the Manual Sections in UNE 166002
14001 18001:200
4.4.1. Resources, roles,
5.5.2. Management 4.4.1. Resources, roles, [Link]. Management
responsibility and
representative responsibility and authority representative
authority
4.4.3. Communication,
5.5.3. Internal [Link] Internal
4.4.3. Communication consultation and
communications communication
participation part 1
5.6. Review by 4.6. Review by 4.6. Review by 4.2.6. Review by
Management (ST) Management Management (ST) Management
4.6. Review by 4.6. Review by [Link]. General
5.6.1. General information
Management Management information
5.6.2. Information for the 4.6. Review by 4.6. Review by [Link]. Information for the
review Management Management review
5.6.3. Results of the 4.6. Review by 4.6. Review by [Link]. Results of the
review Management Management review
6. RESOURCE 4.3. RESOURCE
No direct correspondence No direct correspondence
MANAGEMENT (ST) MANAGEMENT
4.4.1. Resources, roles,
4.4.1. Resources, roles, 4.3.1. Provision of
6.1. Provision of resources responsibility and
responsibility and authority resources
authority
6.2. Human resources No direct correspondence No direct correspondence 4.3.2. Human resources
[Link]. General
4.4.2. Competence, 4.4.2. Competence,
6.2.1. General information information
awareness and training awareness and training
[Link]. Staff motivation
6.2.2. Competence, 4.4.2. Competence, 4.4.2. Competence, [Link]. Competence,
awareness and training awareness and training awareness and training awareness and training
4.4.1. Resources, roles,
4.4.1. Resources, roles,
6.3. Infrastructure responsibility and 4.3.3. Infrastructure
responsibility and authority
authority
6.4. Work environment No direct correspondence No direct correspondence 4.3.4. Work environment
7. PRODUCT 4.4. IMPLEMENTATION 4.4. IMPLEMENTATION
4.4. R&D ACTIVITIES
REALISATION AND OPERATION (ST) AND OPERATION (ST)
7.1. Planning the product
4.4.6. Document control 4.4.6. Operational control No direct correspondence
realisation
7.2. Processes related to
No direct correspondence 4.4.6. Operational control No direct correspondence
clients (ST)
4.3.1. Hazard
identification, risk
4.3.1. Environmental 4.4.2. Identification and
assessment and
aspects analysis of problems and
7.2.1. Determining service- determination of
4.3.2. Legal and other opportunities
related requirements controls
requirements 4.4.3. Analysis and
4.3.2. Legal and other selection of R&D ideas
4.4.6. Operational control
requirements
4.4.6. Operational control

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Sections of the Manual Sections in UNE 166002
14001 18001:200
4.3.1. Hazard
4.3.1. Environmental identification, risk
7.2.2. Reviewing service-
aspects assessment and No direct correspondence
related requirements
4.4.6. Operational control determination of controls
4.4.6. Operational control
4.4.3. Communication
7.2.3. External
4.4.3. Communication Participation and No direct correspondence
communications
consultation
7.3. Design and
No direct correspondence No direct correspondence No direct correspondence
development
4.4. Planning, monitoring
7.3.1. Design and
4.4.6. Operational control 4.4.6. Operational control and control of the projects
development planning
portfolio
7.3.2. Initial design and
4.4.6. Operational control 4.4.6. Operational control No direct correspondence
development data
4.4.8. Results of the R&D
7.3.3. Design and process part 1
4.4.6. Operational control 4.4.6. Operational control
development results [Link]. Documenting the
results
7.3.4. Design and
4.4.6. Operational control 4.4.6. Operational control No direct correspondence
development review
7.3.5. Design and
4.4.6. Operational control 4.4.6. Operational control No direct correspondence
development verification
7.3.6. Design and
4.4.6. Operational control 4.4.6. Operational control No direct correspondence
development validation
7.3.7. Tracking changes to [Link]. Tracking changes
the design and 4.4.6. Operational control 4.4.6. Operational control 4.5.5. Tracking deviations
development from the results
7.4. Purchases (ST) No direct correspondence No direct correspondence 4.4.7. Purchases
[Link]. Purchasing
7.4.1. Purchasing process 4.4.6. Operational control 4.4.6. Operational control
process
7.4.2. Purchasing [Link]. Purchasing
4.4.6. Operational control 4.4.6. Operational control
information information
7.4.3. Purchased product [Link]. Purchase
4.4.6. Operational control 4.4.6. Operational control
and service verification verification
4.4.4. Planning, monitoring
7.5. Production and
No direct correspondence 4.4.6. Operational control and control of the project
service provision
portfolio
7.5.1. Control of
production and provision of 4.4.6. Operational control 4.4.6. Operational control No direct correspondence
service
7.5.2. Validation of the
production and service 4.4.6. Operational control 4.4.6. Operational control No direct correspondence
provision processes
7.5.3. Identification and
No direct correspondence No direct correspondence No direct correspondence
traceability
7.5.4. Client property No direct correspondence No direct correspondence No direct correspondence
4.4.9. Protection and
7.5.5. Conservation of the
4.4.6. Operational control 4.4.6. Operational control exploitation of R&D activity
product
results
7.6. Control of 4.5.1. Performance
4.5.1. Monitoring and [Link]. Monitoring and
measurement and monitoring and
measurement measurement part 1
monitoring devices measurement

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Sections of the Manual Sections in UNE 166002
14001 18001:200
4.4. R&D activities
4.4.1. R&D tools part 1
[Link]. Internal and
external analysis
4.4.3. Analysis and
selection of R&D ideas
4.4.5. Technology transfer
4.4.6. R&D product part 1
7.7. R&D activities No direct correspondence No direct correspondence [Link]. Basic Design
[Link]. Detailed design
[Link]. Pilot test
[Link] Redesign,
demonstration and
production
[Link]. Marketing
4.4.9. Protection and
exploitation of R&D activity
results
8. MEASUREMENT, 4.5. MEASUREMENT,
ANALYSIS AND 4.4. VERIFICATION (ST) 4.4. VERIFICATION (ST) ANALYSIS AND
IMPROVEMENT (ST) IMPROVEMENT (ST)
4.5.1. Performance
4.5.1. Monitoring and
8.1. General information monitoring and 4.5.1. General information
measurement
measurement
8.2. Monitoring and
No direct correspondence No direct correspondence
measurement (ST)
8.2.1. Client satisfaction No direct correspondence No direct correspondence No direct correspondence
8.2.2. Internal System 4.5.2. Internal System
4.5.5. Internal audit 4.5.5. Internal audit
audits audits
4.5.1. Monitoring and
4.5.1. Monitoring and
measurement 4.5.3. Monitoring and
8.2.3. Process monitoring measuring of performance
4.5.2. Assessment of measurement of the R&D
and measuring 4.5.2. Assessment of
compliance with process
compliance with legislation
legislation
4.5.1. Monitoring and [Link]. Monitoring and
4.5.1. Monitoring and
measurement measurement part 2
8.2.4. Monitoring and measuring of performance
4.5.2 Assessment of 4.5.4. Monitoring and
measurement of products 4.5.2. Assessment of
compliance with measurement of R&D
compliance with legislation
legislation activity results
4.4.7. Preparation and 4.4.7. Preparation and
response in emergencies response in emergencies
8.3. Control of non- 4.5.5. Tracking deviations
4.5.3. Nonconformity, [Link]. Nonconformity,
compliant product from the expected results
corrective action and corrective action and
preventive action preventive action
4.5.1. Monitoring and
measurement of
performance [Link].
4.5.1. Monitoring and
8.4. Data analysis Nonconformity, corrective 4.5.6. Data analysis
measurement
action and preventive
action

8.5. Improvement No direct correspondence No direct correspondence 4.5.7. Improvement (ST)

(ST)

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Sections of the Manual Sections in UNE 166002
14001 18001:200

4.2. Environmental policy 4.2. OHS policy

4.3.3. Goals, targets and
8.5.1. Continuous 4.3.3. Goals and [Link]. Continuous
programmes
improvement programmes improvement
4.6. Review by
Management 4.6. Review by
Management
[Link] Investigating
4.5.3 Nonconformity, incidents
8.5.2. Corrective actions corrective action and [Link]. Nonconformity, [Link]. Corrective actions
preventive action corrective action and
preventive action
4.4.7. Preparation and |4.4.7. Preparation and
response in emergencies response in emergencies
8.5.3. Preventive actions 4.5.3. Nonconformity, [Link]. Nonconformity, [Link]. Preventive actions
corrective action and corrective action and
preventive action preventive action
4.5.3. Investigating
incidents, nonconformity,
No direct correspondence No direct correspondence corrective action and No direct correspondence
preventive action

[Link]. Investigating
No direct correspondence No direct correspondence No direct correspondence
incidents

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9.8. ANNEX: ABBREVIATIONS AND DEFINITIONS

9.8.1. Abbreviations
DQA: Corporate Quality and Environment Department.
[Link].: Corporate and global departments.
[Link].: Regional departments.
EMAS: Eco-management and Audit Scheme.
[Link].: Generic term for jointly referring to heads of department and directors, heads of department,
project managers or unit managers affected by or responsible for one or more actions or processes.
RD: Design Review Manager.
SW: Software.
TRA: Technical Activity Manager.

9.8.2. Definitions
Approval: Formal action whereby an officially qualified body authorises the use of the document, service
or process in a particular area for a specific use.
Assessment of occupational health and safety risks: Process aimed at estimating the magnitude of
unavoidable risks, obtaining the necessary information so that the employer is in a position to make an
appropriate decision on the need to take preventive measures and, in such case, on the type of measures
to be taken.
Auditor: Person with competence to carry out an audit.
Corrective action: Action taken to eliminate the causes of a detected nonconformity, fault or any other
undesirable situation in order to prevent its recurrence.
Preventive action: Action taken to eliminate the causes of a potential nonconformity, fault or any other
undesirable situation in order to prevent its occurrence.
Repair action or repair: Action taken on a non-compliant product to reduce the nonconformity to
acceptable values, even though it is not compliant with the requirements that were originally specified.
R&D activities: Those relating to research, technological development and innovation, as defined in this
standard.
Work environment: Set of conditions under which the work is performed. These include physical, social,
psychological and environmental factors such as temperature, recognition systems, ergonomics and
atmospheric quality.
Quality assurance: Set of planned and systematic actions implanted in the Quality System, which can be
demonstrated if necessary, to provide sufficient confidence in an organisation complying with quality
requirements.
Environmental aspect: Element of an organisation’s activities, products or services that may interact
with the environment.
Internal audit: Systematic, independent and documented process for obtaining audit evidence and
assessing it objectively in order to determine the degree of compliance with the audit criteria.

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Quality: Set of characteristics corresponding to an organisation that make it capable of meeting both
implicit and established requirements.
Check or review of a document: Examination of a document or logical set of documents to ensure that
there are no overlaps, voids or contradictions, conceptual or formal errors and that they comply with the
instructions received for their preparation and are coherent with the initial data.
Client: Organisation or area that receives or is affected by TYPSA Group products or processes. In
accordance with the broad sense the UNE-EN-ISO 9001:2008 standard gives to the term client, it is
considered that this term includes the environment and the buyers and users of the products and services
provided by the TYPSA Group.
Quality Committee: Executive and control body comprising the President, the general managers,
regional and area managers and Integrated Management System coordinators.
R&D Management Committee: Executive and control body chaired by the Corporate Technical Director,
the corporate and global directors, the regional directors and the R&D Management coordinators.
Environmental behaviour: Measurable results of the Integrated Environmental Management System
related to the control of an organisation's environmental issues based on its environment policy,
objectives, policies and targets.
Innovative behaviour: Measurable results of the R&D Integrated Management System related to an
organisation's control of its environmental issues based on its technology policy, objectives, policies and
targets.
Verification: Confirmation through the examination and provision of objective evidence of the fact that
the specified requirements have been met.
Concession: Authorisation for the use of a non-compliant product or document or for continuing with the
next stage of a non-compliant process.
Quality control: Operative techniques and tasks used to comply with quality requirements.
Quality Coordinator: Person in charge of Quality Management in his or her assigned work centres. (to
be reviewed).
Environmental Coordinator: Person in charge of Environmental Management in his or her assigned
work centres. Their job is to identify environmental aspects, monitor consumption, identify environmental
legislation and assess the degree of compliance with the requirements; document how waste is managed
and those who manage it (as suppliers); define specific objectives and periodically assess their
compliance; spark staff interest in environmental issues, in particular those related to saving energy and
water and reducing waste; and carry out internal audits and prepare reports for reviewing and monitoring
the System.
Initial data for a work or for the design and development: Corresponding external conditions which
must be known for the corresponding implementation, such as requirements issued by other
stakeholders, legislation, by-laws and applicable standards, requirements laid down by the client,
physical, environmental and socio-economic specifications of the environment and, where applicable, an
environmental impact study.
Fault: Failure to meet a reasonable expectation or requirement associated with anticipated use, including
those related to safety.

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Development of own technology: Using personal knowledge and experience to produce new materials,
devices, products, processes, systems or services, or to improve these substantially. This includes
creating prototypes and pilot plants.
Technological development: Using the results of an investigation or any other kind of scientific
knowledge to manufacture new materials or products for designing new processes or production systems
or providing services, as well as substantially improving current technological materials, products,
processes or systems. This includes turning the results of the research into a plan, diagram or design, as
well as creating non-marketable prototypes and pilot designs, provided that they do not become industrial
products nor are used as such nor commercially exploited.
Environmental performance: Measurable results of the manner in which a company manages its
environmental aspects.
OHS performance: Measurable results of how an organisation manages its OHS risks. NOTE 1:
Measuring the OHS performance includes measuring the effectiveness of the organisation's control
mechanisms. NOTE 2: In the field of OHS Management systems, results can be measured with respect
to the OHS policy, the company's OHS goals and other OHS performance requirements.
Engineering or industrial design: Consecutive design stages including the design and elaboration of
plans, drawings and mediums aimed at defining the descriptive elements, technical specifications and
operating characteristics necessary to manufacture, test, install and use a product.
Document: Minimum self-sufficient information for a specific objective, contained in any medium,
generated by an individual and related to one single entity or logical group of several entities. The
medium can be paper, magnetic disk, optical disc or electronic format, photograph or standard samples
or a combination thereof.
Efficiency: Ratio between the result obtained and the resources used.
In the case of R&D projects, there is a common interest in the output of the project organisation and the
environment in which it operates. In this case, the interested parties can be: (a) the customer who
receives the product of the project; (b) the consumer who uses the product of the project; (c) the owner
who originated the project; (d) the partner, for example, in a consortium (each entity that participates in a
joint project); (e) the financing entity, as funding institution; (f) the subcontractor, as the organisation that
provides products to the project organisation; (g) society, for example, the jurisdictional or regulatory
entities and the general public; and (h) the internal staff at TYPSA Group, as members of the project
organisation.
Personal Protective Equipment (EPI for its Spanish name): Any equipment designed to be worn or
carried by workers to protect them against any number of risks that could threaten their health or safety at
work, as well as any accessory designed for such purpose.
Risk assessment: The process of assessing the risk or risks that arise from one or several hazards,
taking into account the adequacy of existing controls, and deciding if the risk or risks are acceptable or
not.
Evidence: information whose truthfulness can be demonstrated objectively since it is based on facts
obtained via observation, measurement, testing or other means.
Quality, Environment, OHS and R&D Management: Set of general Management tasks which determine
the policy, objectives and responsibilities on Quality, Environment, OHS and R&D issues and which are
implemented by means such as planning, control, assurance and continuous improvement of all these

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aspects within the framework of the General Management System. Quality Management includes quality
assurance and control.
Hazard identification: Process whereby a hazard is recognised and its characteristics are defined.
Environmental impact: Any environmental change, whether adverse or beneficial, affecting all or part of
an organisation’s activities, products or services.
Innovation: Activity resulting in the creation of new products or processes or the substantial improvement
of existing ones.
Innovation activities comprise: the incorporation of tangible and intangible technologies, industrial design,
equipment and industrial engineering, launching the manufacture and marketing new products and
processes.
Technological innovation: Incorporating the basic technologies that are available in the market into the
development of a new product or process.
Innovation in technology: Generating and implementing new technologies in the market which, once
consolidated, will begin to be used by other innovative processes associated with products and
processes.
Fundamental or basic research: Expanding general technical and scientific knowledge not directly
linked with industrial or commercial products or processes.
Industrial or applied research: Research aimed at acquiring new knowledge with a view to using it to
develop new products or processes or to incite significant improvement of existing products or processes.
Innovation in management: Related improvements in the way of organising the resources needed to
achieve innovative products or processes.
Inspection: Measuring, examining, testing or contrasting one or several entity characteristics using a
standard and comparing the results obtained with the specified requirements in order to determine the
conformity of each specification.
Interface: Information shared by two or more organisations. Includes the document that constitutes their
link.
Research: Original and planned investigation aimed at uncovering new knowledge and reaching greater
understanding in the field of science and technology.
Workplace: Any physical place whereby work-related activities take place under the control of the
organisation. NOTE 1: When considering the workplace, the organisation should take into account the
effect on OHS for staff that are, for example, travelling or in transit (driving, flying or travelling by boat or
train, for example), working in the client's premises or working from home.
The environment: Environment in which an organisation operates, including the air, water, land, natural
resources, flora, fauna, human beings and the interactions among them.
Continuous improvement: Process whereby the Integrated Environment and OHS Management
System is optimised to improve its overall performance, in accordance with the organisation's
Environment and OHS Policy.
Continuous improvement: Recurring process of establishing objectives and identifying opportunities to
increase the capacity for continuously meeting Quality, Environment and OHS requirements through the

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reports and conclusions drawn from audits, data analysis, Management reviews and other means and
which generally gives rise to corrective or preventive actions.
Environmental target: Detailed action requirement, to be quantified wherever possible, to be applied to
an organisation or to a part thereof, arising from the environmental objectives, and which must be
established and complied with in order to reach said objectives.
Quality, environment, OHS and R&D target: Detailed action requirement, to be quantified wherever
possible, to be applied to an organisation or a part thereof, arising from the Quality, Environment and
R&D Objectives, and which must be established and complied with in order to reach said objectives.
Nonconformity: Failure to meet a specified requirement.
New products or processes: Products or processes whose features or uses differ substantially from
current ones from the technological point of view.
Environmental objective: General environmental goal which is consistent with an organisation's
environmental policy.
Organisation: Any company, corporation, firm, enterprise, authority or institution or part or combination
thereof, whether or not a partnership, either public or private, with its own functions and administrative
system.
Interested party: Any person or group inside or outside the workplace that has an interest or is affected
by the quality, the environmental performance or the OHS performance of an entity or by the R&D actions
of an organisation.
Hazard: Source, situation or act with the potential for causing harm in terms of damaging people or their
health or both.
Quality, Environment and R&D Management Plan: Document that lays down the processes,
procedures, human and material resources and the sequence of specific activities aimed at establishing,
achieving and measuring the quality and environment objectives and requirements, as well as by whom,
when and where they should be applied to products, projects or specific contracts.
Occupational Health and Safety Plan: The tool that incorporates TYPSA Group's preventive activity into
its General Management System and sets its Occupational Health and Safety policy.
Occupational Health and Safety Action Planning: Establishing, designing and programming the
activities and measures — including the necessary human, material and financial resources — that must
be adopted in order to eliminate or control and reduce any risks deemed unavoidable following risk
assessment.
Quality, Environment, OHS and R&D Policy: An organisation's general guidelines and intentions
regarding the quality of its products and its environmental and R&D performance as formally stated by
Senior Management, providing a framework for the organisation's action and for establishing its
objectives and goals.
Procedure: Specified method, documented or otherwise, for carrying out a certain activity or process.
OHS: A set of activities or measures taken or planned in all stages of the company's activity in order to
avoid or reduce work-related risks.
Special process: Process for the production or provision of the service in which the quality of the product
depends basically on the worker's training and the equipment used, and in which the inspections or
controls are carried out during or at the end of the manufacture of the product cannot guarantee the

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absence of faults after the product has been used or the service has been provided. Special processes
shall be subject to supervision and will be carried out (a) by qualified staff; (b) following approved
procedures; and (c) using approved equipment and materials.
Process: Set of activities that interact with each other or are mutually related with each other and
transform input into results.
Product: Result of a process.
Supplier: Organisation or individual that provides a product to TYPSA Group.
Record: Document containing the results obtained or providing evidence of the activities carried out.
Design and development review: Complete, documented and systematic examination of the evidence
generated during the various design and development stages, carried out at least at the end of the
process to assess and confirm (a) compliance with requirements regarding cost, term, quality and the
environment; (b) the effectiveness of the production process and the actions aimed at minimising the
environmental impact; and (c) the client's satisfaction with the completed work and the treatment given to
identify and solve problems, where applicable, and propose corrective or preventive actions.
Review: Activity carried out to guarantee the convenience, adaptation and effectiveness of the matter
under review to reach the objectives that have been established.
Risk: The likelihood of a dangerous event or exposure combined with the severity of the damage or
deterioration to health it can cause.
Occupational risk: Possibility of a worker suffering a certain damage caused by work. To determine the
seriousness of a risk, both the probability of the damage taking place and the severity of the same shall
be taken into account.
Occupational health and safety: The conditions and factors that affect or may affect the health and
safety of employees or other workers (including temporary workers and hired staff), visitors or any other
person in the workplace. NOTE: Organisations may be subject to legal requirements on the health and
safety of people beyond their immediate workplace, or of those who are exposed to the activities being
carried out in their workplace.
OHS Management System: The part of an organisation's Management System used to develop and
implement its OHS policy and manage its OHS risks.
Integrated Quality, Environment, OHS and R&D Management System: The Quality, Environment,
OHS and R&D Policy and Objectives, the methods used to achieve them and the human and material
resources required to carry them out, considered as a whole, including quality assurance and control
actions.
Integrated R&D Management System: Part of the General Management System that includes the
organisational structure, the planning of activities, the responsibilities, practices, procedures, processes
and resources needed to develop, implement, carry out, review and update an organisation's R&D policy.
Intangible technology: Purchased technology in the form of patents, non-patented inventions, licenses,
know-how reports, trademarks, designs, utility models, R&D services and other services with a
technological content.
Material technology: Purchased machinery and equipment with a technological component which is
related to the product or process innovations introduced by the organisation.

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Consultancy work: Tasks including (a) information processing: work with the purpose of compiling and
sorting information; (b) studies: work leading to conclusions or recommendations, including sketches,
diagrams and estimates; (c) designs: work which defines and determines the quality, specifications and
budget of the works or products that are to be built, installed or assembled.
Technology transfer: Process of transmitting scientific and technological information, knowledge,
resources and rights of use, to third parties for the manufacture of a product, the development of a
process or the provision of a service, contributing to capability development.
Traceability: Ability to identify and trace the history, application and location of an entity through records.
R&D Management Unit (MU for its Spanish name): person or persons in the organisation appointed by
Senior Management on a full or part-time basis with the means at their disposal to: (a) manage the
backlog of R&D projects; b) manage technology transfer; (c) manage the protection and use of results;
and (d) measure, analyse and improve results. TYPSA Group calls this unit the R&D Project Team.
R&D Unit or R&D Technical Unit (UT for its Spanish name): Person or persons in the organisation
appointed by Senior Management on a full or part-time basis with the means at their disposal to: (a)
obtain scientific and technological knowledge useful to the organisation; (b) develop new technologies or
improve existing ones; and (c) apply new technological developments to products or processes.
Validation: Examining and using objective evidence to confirm that products meet the requirements
which define their intended use or application.
Design and development validation: Confirming through the provision of evidence that the project
meets the requirements for its use or application.
Verification: Confirming through the examination and provision of objective evidence that the specified
requirements have been met.
Design and development verification: Confirming through the examination and provision of objective
evidence that the result of one stage of the project meets the requirements of its initial data.
Technological surveillance: Organised, selective and systematic process to capture information from
the outside and the organisation on science and technology, and then select, analyse, disseminate and
communicate it to, lastly, transform it into knowledge in order to make safer decisions and anticipate
changes.

9.9. QUALITY, ENVIRONMENT AND R&D MANAGEMENT CERTIFICATIONS

See the ‘Certificates’ tab on [Link]

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