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Call Center Training

The document is an evaluation sheet for a hotel reservation activity during call center training. It evaluates trainees on pronunciation, intonation, and enthusiasm based on a 5-point scale. The criteria include correctly pronouncing words, proper use of rising and falling intonation, and conveying enthusiasm through the conversation.

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onin saspa
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83 views1 page

Call Center Training

The document is an evaluation sheet for a hotel reservation activity during call center training. It evaluates trainees on pronunciation, intonation, and enthusiasm based on a 5-point scale. The criteria include correctly pronouncing words, proper use of rising and falling intonation, and conveying enthusiasm through the conversation.

Uploaded by

onin saspa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

CALL CENTER TRAINING

EVALUATION SHEET

Activity No. 3: Hotel Reservation


Objective: Project correct pronunciation, intonation and enthusiasm in speaking

Name of Trainee: _________________________________ Date:______________

Criteria 5 4 3 2 1
Pronunciation Is able to Is able to Is able to Has potential Can express
correctly maintain show in little
pronounce proper knowledge in pronunciation knowledge
words pronunciation pronunciation but needs about correct
properly with minimal but with some great pronunciation
error errors improvement of words.

Intonation Is able to Is able to Few mistakes Has to study Intonation is


show correct project proper in terms of more in terms out of context
rising and intonation but intonation of proper and needs
falling with slight intonation more training
intonation error

Enthusiasm Is able to Is able to Has the Need/s to Is not able to


show portray a ability to exert more show proper
enthusiasm al lively mood show attitude on emotion
through the but with enthusiasm being lively through the
conversation minimal but cannot and energetic conversation
doubts maintain it

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