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8D's Process Worksheet: MDR/SCAR Number: Supplier: Response Due Date

The 8D process worksheet provides guidelines for solving problems. It outlines 8 steps: 1) establishing a team, 2) defining the problem, 3) developing interim containment actions, 4) identifying and verifying the root cause, 5) identifying permanent corrective actions, 6) implementing and validating the corrective actions, 7) preventing recurrence, and 8) recognizing team efforts. The process results in not just problem solving but also a standard reporting format. It aims to cure the underlying "illness" rather than just the symptom, making recurrence unlikely.

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Ulysses Carrasco
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320 views3 pages

8D's Process Worksheet: MDR/SCAR Number: Supplier: Response Due Date

The 8D process worksheet provides guidelines for solving problems. It outlines 8 steps: 1) establishing a team, 2) defining the problem, 3) developing interim containment actions, 4) identifying and verifying the root cause, 5) identifying permanent corrective actions, 6) implementing and validating the corrective actions, 7) preventing recurrence, and 8) recognizing team efforts. The process results in not just problem solving but also a standard reporting format. It aims to cure the underlying "illness" rather than just the symptom, making recurrence unlikely.

Uploaded by

Ulysses Carrasco
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
  • Planning Stage: Covers the initial stage of planning, evaluating, and establishing a process team for addressing issues.
  • Containment Actions: Focuses on developing and implementing immediate actions to contain and manage identified issues.
  • Action Plan: Formulates and documents a corrective action plan to address and resolve problems effectively.
  • Root Cause Analysis: Involves determining the fundamental causes of issues to prevent recurrence in the future.
  • Problem Description: Describes the problem details and identifies the criteria for emergency response within the given context.
  • Address Similar Systems: Addresses how similar systems should be managed to prevent similar issues and assigns responsibilities.
  • Preventing Recurrence: Discusses steps to ensure that systems and processes are improved to prevent issue recurrence.

8D’s Process Worksheet

MDR/SCAR Number: Supplier : Response Due Date:

8-D is a quality management tool and is a vehicle for a cross-functional team to articulate thoughts and provides scientific determination to
details of problems and provides solutions. Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-
D provides excellent guidelines allowing us to get to the root of a problem and ways to check that the solution actually works. Rather than
healing the symptom, the illness is cured, thus, the same problem is unlikely to recur.
Step 0 1 2 3 4 5 6 7 8
Action The Planning Stage Establishing Problem Developing Identifying & Identifying Implementing Preventing Recognizing
the Team Definition / Interim Verifying Permanent & Recurrence Team Efforts
Statement & Containment Root Cause Corrective V
Description Action Actions (PCA) ali
d
ati
n
g
P
C
A
The Planning Stage: Is an Emergency Response Action Needed?
The 8-D method of problem solving is appropriate in "cause (If needed document actions in Action Item Table)
unknown" situations and is not the right tool if concerns center Screening
solely on decision-making or problem prevention. 8-D is Reworking
0 especially useful as it results in not just a problem-solving other
process, but also a standard and a reporting format. Does this
problem warrant/require an 8D? If so comment why and
proceed.

Establishing the Team: Team Goals:


Establish a small group of people with the process/ product
1 Knowledge, allocated time, authority and skill in the required
technical disciplines to solve the problem and implement Team Objectives:
corrective actions.
Department Name Skills Responsibility

Initial Problem Definition or failure Mode Sketch / Photo of Problem, for reference only.
Provides the starting point for solving the problem or
Nonconformance issue. Need to have “correct” problem
2A description to identify causes. Need to use terms that are
understood by all.

Part Number(s):

Customer(s):

List all of the data and documents that might help you to define
the problem more exactly?

Action Plan to collect additional information:


8D’s Process Worksheet
Problem Description
(based on the information gathered so far, provide a concise problem description)

2C

Developing Interim Containment Actions


Temporary actions to contain the problem and “fix” until permanent correction is in place - document actions in Action Item Table
3

Identifying & Verifying Root Cause


Analyze for “Root Cause” of the problem. Identify and verify the Escape Point

4A
Brainstorm the possible causes of the problem

Action Plan
Based on the team’s discussions. Begin to complete the Root Cause Action Plan to verify and validate the root causes and test the escape
point. Document this on the Action Item Table

4C

5 Identify Permanent Corrective Actions


solutions that address and correct the root cause. Solutions determined to be the best of all the alternatives. Document and verify the
Permanent Corrective Action (PCA) in the Action Item Table

Implementing & Validating the PCA


Implement and validate to ensure that corrective action does “what it is supposed to do.” Detect any undesirable side effects. Document this
on the Action Item Table. Return to root cause analysis, if necessary

6
8D’s Process Worksheet
Preventing Recurrence
determines what improvements in systems and processes would prevent problem from recurring. Ensure that corrective action remains in
place and successful

Address Similar Systems


7A

Process / Item Who Responsible When

Recognizing Team Efforts

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