Unit Professions Recruitment Training
Ay Look at the pictures. Choose the situation that describes what is happening in
each of them. What clues helped you to decide?
1a board meeting general assembly € contract negotiation
2 a company picnic —__b workers’ demonstration fire drill
3 a-conferencecall bb jobinterview C sales presentation
4a retirement award —_b press conference ¢ product demonstration
‘When do people start work in your country?
‘When do they retire?
How do companies recruit?Listening 1
©) A A Laura Alvarado is the manager of
Notes
fee PeoplePower, a temporary work agency.
Listen to three conversations that she has
1 Sabrina = sheet, with clients and write the keywords on the
ovata ed
B _Fillin the information in the table below.
Nonecfat | Sittofeal | Acton tbe
cat
call 2
(G3 Law Alvarado*Some verbs are not
\sedin the continuous
form,
(© see page 129)n the
Grammar Reference
Ac
Grammar Check 1
Present simple and present continuous
We use the present simple:
tottalk about things that happen regularly.
b_toexpress our thoughts and feelings.
¢ totellastory.
d__totalk about future events that have a timetable
Read the sentences below and match them with the uses they illustrate.
1. Then she gets offered a job in this small town in the
country. So, she decides to move there with the family.
2 We usually start at 7:30 and work through until 4:00.
| think they need to hire some extra staff
4 We fly back from Lisbon on Friday afternoon
‘We use the present continuous:
a todescribe things that are happening as we speak.
b totalk about changes that are taking place.
© _torefer to conditions that are temporary
d_ to talk about immediate future plans.
Read the sentences below and match them with the uses they illustrate.
Companies ate using more temporary workers.
‘The first candidate is arriving at nine,
She's printing out some documents.
I'm replacing him all this week.
AWN
Read about the findings of a U.S. survey of the recruitment of college graduates
and choose the correct verb tense.
NEWS BRIEF
nwerPeople announced that it releases / is
‘releasing) its annual survey of how the world
of work “(changes / is changing). This year's
survey “erumines /is examining) how the new
{generation of workers that is entering the job
‘market today (compares / is comparing) to theie
parents’ generation, the baby boomers. The most
recent findings *show / are showing) what these
young professionals, fresh from college, are
{inking as they move into the world of work
1M (appears / is appearing) that a significant
Proportion (65%) of those interviewed ‘(expect /
‘are expecting) to have better job prospects
than their parents, Their optimism, however, is
not always shared by employers, and while
the majority “agrees / is agreeing) that the
new generation "(possesses / is possessing) the
technical skills that "(become / are becoming)
essential in the modem hi-tech work environment,
they also "(suggest /are suggesting) that they "(do
nothave /are not having) some of the other equally
important skils, specially in communication.Target Score
A
Vocabulary Builder
Professions Quiz. Look at the pictures of famous people who started out in very
different jobs to the ones that made them famous. What professions made them
famous? What did they do before?
2 Charles Lindbergh 3 Alfied Hitchcock 4 Marilyn Monroe 5‘ Ralph Lauren 6 JK Rowling 7 Hillary Clinton
Ac
Suffixes
We can make new words by adding groups of letters to the end of a word. The
following suffixes all designate people who do certain jobs, or share the same
activities.
artist photographer/ editor
employes cameraman /camerawoman
‘musician applicant / president
Match each group of words (1-6) with one of the suffixes above.
1 nucdBh.. 2 3 4 5 6
public optic supervise train consult fire
biology electric. ~—labor refer account sales
pharmacy statistic design trust attend repair
reception history survey address assist crafts
economy library engine interview correspond chair
Complete the sentences with appropriate words from the lists above.
1 Wehave called ina group of enswttant's to review our accounting procedures.
2 The. ‘of the board has announced that two new directors will be
appointed next month
3. The says i'l take him another hour to restore the power supply.
4 Most are predicting that domestic spending will pick up speed in the
second half of the year.Unit 1 | Careers
Viewpoint
‘Why did Mr. Kumar and his colleagues attend the training session?
‘What do employees like Mr. Kumar most need to learn?
‘What should you NOT do when you meet an American for the first time?
‘What results have been obtained by training programs like these?
Indian Companies Are Adding Western Flavor
BY SARITHARAT
New York Times: August 19
rin Kumar had never shaken hands with a fore
‘gner nor needed (o wear a necktie, He vaguely
‘thought that raising a toast had something to do
with eating bread. But Mr. Kumar, 27, andsix other
‘engineers were recently recruited by the Hyderabad
ofiices of Slorra Auantic, a software company based in
Fremont, Calif. And before they came face-to-face with
nerican customers, the new employees went through a
challenging four week training session aimed at providing
‘thom with global-employce skills like learning how to
speakon a conference call and how toddress colleagues.
AAs more and more service jobs migrate (o India, such
{raining programssare increasingly eonunon. Sierra AUantie
‘says that one-fourth of its 400 employees working out of
‘the Hyderabad offices are constantly interacting, wath
Interactions with American or Buropean colleagues and
customers but also to help the companies transcend their
‘mage as cheap labor
"Your interaction with people of other cultures: will
‘only increase,” Colonel Gowri Shankar, Sierra's trainer,
told Mr, Kumar and half a dozen other young engineers,
“and you should be equally at ease whether in Hyderabad
‘or Houston.” The Sierra programmers listened attentively
‘as Colonel Shankar listed common complaints: speaking,
fone of India's many languages in front of foreigners,
‘questioning colleagues about their compensation, and
cracking ethnic jokes. He is uncompromising on
‘punctuality and protocol. “Americans are friendly, but do
jt slap an American on his back or call him by his first
name inthe first meeting,” said Colonel Shankar.
‘Some companies are already seeing the benefits of the
‘training. Sierra said that in February its Indian unit won a
bid against an Indian competitor because the Sierra
foreigners. ‘employees were seen as a better it“ all adds up to better
For Sierra and others, the training in Western ways is rates and bigger projects,” said the project leader, Kalyani
intended not only tohelp employees perform daily business Manda.
DISCUSSION
A TOEIC® Tip
Pay attention to forms of address. They
‘give helpful clues about the context
© First namnes for informal situations,
© Mr, Miss, Mrs, or Ms. before last
‘names for formal situations (i.e.
swith clients or customers).
© Siror Madam, which are very
formal, o address customers (i.e.
restaurant or hotel guests).
‘What is your reaction to the article?
Do you think Sierra Atlantic training policy for its Indian employees is a
‘good example of how to motivate and train staff?
Read the following questions before skimming the article to find the
correct answers.
How would you feel if you had to change your style of dress or behavior to
suit the business culture of a foreign employer?
&Target Score
FI
Ve
[ Z
Employee Background
Information
A TOEIC® Tip
HR Department
Grammar Check 2
Wh- questions
‘Questions that begin with “wh- question forms” such as who, what, where, and how
ask for information about:
a people time duration
b_ things d_ places f manner
Look at the questions. What kind of information do they refer to?
‘When was the last time you were interviewed? =
Who interviewed you?
‘What questions did the interviewer ask?
How long did the interview last?
Where did the interview take place?
How did you feel about the interview afterwards?
auaswns
‘Complete the personal information questions on the form with the correct
question word.
‘were you born?
did you graduate from high school?
children do you have?
languages aro you fluent
do you live with?
do you weigh?
‘social organizations do you belong to?
old are you?
In the United States, there are laws regulating what types of
questions a recruiter can ask. Which of the questions above do
Listen carefully tothe first words of you think are illegal inthe US.
‘questions in Part 2 ofthe test
followed by an adjective or an
Seba a DISCUSSION
noe ee ee What questions should a recruiter NOT be allowed to ask?
= How + adjective (size or degree)
How tall are you? How qualified és
‘he? How experienced are they?
© How + aciverb
(irequency andduration)
Tow often do you speak [Link]
Language? How tong does 0
job interview usually last?
What interview questions are ilegal in your country?
‘Are men and women asked the same questions in interviews?
not, is this fair? Is this legal?unit1 | Careers
Listening 2
(> A Read the following responses given during a job interview. What questions do
you think the interviewer asked? Now listen to the interviewer's questions (A-G)
and match them with the correct response. Be careful, two questions are
not answered!
‘The ideal supervisor has strong leadership
A skills. She or he inspires all members of the
team to strive for maximum results.
Well, | enjoy team sports. 'm captain of a
soccer team. | also like playing chess and
2 participate in amateur tournaments,
Currently |head a team of eight people.
3 I manage their schedules, oversee their results
‘and conduct training seminars.
Since | was promoted to international
4 sales, I've been working hard on my
foreign languages.
I'm highly motivated and dedicated to improving
both my personal performance and that of the
company. I get a lot of satisfaction out of seeing a