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IRCTC Onboard Catering and Services

IRCTC provides major services including onboard and station catering, packaged drinking water production, quality control and complaint management, online ticket booking, and a railway enquiry call center. It operates catering services on trains and in stations, as well as water vending machines. IRCTC has increased its water production capacity and has plants in Delhi, Bihar, and Chennai. It monitors service quality through control rooms in major cities and addresses passenger complaints received via toll-free phone numbers and SMS. Online booking allows passengers to purchase tickets without visiting stations, with around 13 lakh tickets sold daily on average. Passengers can also call a toll-free number for information on train times, ticket status, and routes.

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Shivam Tiwari
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64 views1 page

IRCTC Onboard Catering and Services

IRCTC provides major services including onboard and station catering, packaged drinking water production, quality control and complaint management, online ticket booking, and a railway enquiry call center. It operates catering services on trains and in stations, as well as water vending machines. IRCTC has increased its water production capacity and has plants in Delhi, Bihar, and Chennai. It monitors service quality through control rooms in major cities and addresses passenger complaints received via toll-free phone numbers and SMS. Online booking allows passengers to purchase tickets without visiting stations, with around 13 lakh tickets sold daily on average. Passengers can also call a toll-free number for information on train times, ticket status, and routes.

Uploaded by

Shivam Tiwari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Business Information-

Services-
The major services provided by IRCTC are given as follows-

1. Hospitality services-
The hospitality services provided by IRCTC includes onboard catering services in trains,
catering services at station and automatic vending machines that are available at A, B and C
class railway stations.
2. Packaged drinking water –
In order to serve the Indian railway passengers, IRCTC has increased the manufacturing
capacity of their plants which are operating in Delhi and Bihar. In southern region where
they have rail neer plant at Palur near Chennai, and it has the capacity to manufacture bottles
that can hold up to 18,000 litres of water per day.
3. Quality control and complaint system-
In order to improve the quality of services, IRCTC has set up control rooms in major cities
like New Delhi, Mumbai, Kolkata, Chennai, etc and these control rooms are equipped with
phone, fax, computers with broadband connectivity that are functional all the time. If the
passengers have any complaint or queries regarding the services, they can call on a toll-free
number 1800-111-139. The passengers can also connect with the IRCTC officials via SMS
on phone number 9971-111-139, and this service is also free.
4. Online ticketing-
IRCTC has provided an online portal where the passengers can book tickets from anyplace
without visiting Railway Station for booking. Nowadays there is no requirement of physical
tickets as E-Tickets are accepted by IRCTC officials with a valid ID proof. On an average
13 Lakh tickets are sold by IRCTC website daily.
5. Railway enquiry call centre-
IRCTC has provided customer support service to their passengers where a customer can dial
139 toll-free to get the information regarding train timings, PNR status, train routes, etc.

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