PREVENTATIVE MAINTENANCE AGREEMENT
EXTENDING EQUIPMENT LIFE
Extended equipment life and efficient operation are direct benefits of selecting Kleentek to service and maintain your
ultrasonic equipment. The regular servicing of your ultrasonic machine will deliver optimum cleaning results.
By following a preventative maintenance schedule machine downtime will be significantly reduced improving the reli-
ability & integrity of your production processes. Our service contracts are customized for your equipment and operat-
ing parameters to help you get the most value from your investment in ultrasonic technology.
Like any equipment, ultrasonic tanks require appropriate maintenance and support in the field. Different industries
require different levels of service, validation and calibration.
Kleentek understands the needs of your industry and provides after-sales service to support this. Our factory-trained
technicians are ready to serve you throughout Australia, New Zealand, Asia and the Pacific Region.
MAINTENANCE SCHEDULE
KleenTek service contracts are available on an annual, bi-annual or quarterly schedule.
PERFORMANCE VALUATION
Performance testing and validation by our Engineers provides peace of mind that the machine is cleaning effectively
and delivering the results it should.
MAINTENANCE
Service contracts can include comprehensive repairs as well as pre-planned and preventative maintenance to ensure
lasting performance and longevity of your ultrasonic cleaning system.
CALIBRATION AND UPGRADES
Your ultrasonic cleaning system will be fully validated and any available software or applicable hardware updates will
be installed.
SERVICE HISTORY AND DOCUMENTATION
Any required documentation or service certification will be provided.
Service and Preventative Maintenance Agreement
The agreement is entered into between the following parties:
Total Tank Solutions Pty Ltd t/a KLEENTEK the “Service Provider”
ABN: 66 122 438 457
and
“The Customer” (As per the enclosed agreement)
Agreement Contents:
1. Cover Page
2.Customer Details Form
3. Standard Maintenance Routine
4. Terms & Conditions
SERVICE AND PREVENTATIVE MAINTENANCE AGREEMENT
Customer Name:
ABN:
Postal Address:
City: State: Post Code:
Phone: Email:
Fax:
Equipment Location:
City: State: Post Code:
Equipment Schedule
1 S/N
2 S/N
3 S/N
4 S/N
5 S/N
Service Interval
Interval: Service Cost (ex.GST)
(Excludes Travel & Parts)
Before signing please tick the box to confirm you have read the Terms & Conditions of this contract:
Agree:
Accepted for:
Signature:
Name:
Title
Accepted by: Total Tank Solutions Pty Ltd t/a KLEENTEK
Signature:
Name:
STANDARD MAINTENANCE ROUTINE
Please Note:
Prior to a service quotation being formalised, all equipment subject to this agreement will be assessed and a
customised maintenance routine prepared in general accordance with the schedule outlined below.
1. Machine Assessment
1.1. Initial visual evaluation & assessment of machine
1.2. Establish a base report and photograph
2. Generator & Transducer Assessment
2.1. Open covers & clean internals of generators
2.2. Test transducer frequency with an oscilloscope where required
2.3. Test transducers with LCR meter for inductance, resistance & capacitance
2.4. Tune generators where required for optimum performance
3. Controls Assessment
3.1. Test & measure the effectiveness of the ultrasonic tank’s heater
3.2. Test & confirm heat sensor & controller
3.3. Check & confirm operation of weir overflows, pump, solenoid valves and filtration system
3.4. Check & confirm the liquid “Level Controller” is working within established parameters
3.5. Check analogue timer is operating correctly
4. Air-conditioning Assessment
4.1. Operational check of equipment Industrial air conditioners including cooling, fans and
operation parameters.
4.2. Clean heat exchanger surfaces.
4.3. Confirm and validate refrigerant levels on industrial air conditioners
5. General Maintenance
5.1. Check and confirm cabling is correct
5.2. Check Insulation integrity of tank for effectiveness-repair where necessary
5.3. Open and clean pump strainers during each inspection - if applicable
5.4. Change filters where required.
5.5. Inspect and secure all electrical connections
5.6. Check solenoid valves for operation
5.7. Check air rams, hinges and handles (all lids and panels)
5.8. Check all panel earth connections are still connected
6. Chemical Assessment
6.1. Evaluation of chemical process efficiency & suitability with recommendations were necessary
7. Plumbing & Filtration
7.1. Check pump mounts for wear due to pump vibration
7.2. Check system for leaks – Tank corners, drain points, piping joints
8. Operational Test
8.1. Conduct full operational test of machine including conducting a cavitation test and report
8.2. Use cavitation meter to test ultrasonic effectiveness
8.3. Provide advanced training and operating procedures to machine operators where required
TERMS & CONDITIONS
KLEENTEK agrees to provide Preventative Maintenance and Servicing on the equipment
designated under the Equipment Schedule and in accordance with the terms and conditions
of this agreement.
KLEENTEK Preventative Maintenance shall be performed in accordance with a prepared
program of standardised maintenance routines applied to your equipment. This will be
performed by qualified KLEENTEK personnel, directly employed or supervised by KLEENTEK.
KLEENTEK will perform regular and systematic Preventative Maintenance, during normal
working hours as outlined below.
GENERAL CONDITIONS
WORKING CONDITIONS
Normal working hours are defined as 8:00 a.m. to 4:00 p.m. Monday through Friday inclusive,
excluding holidays.
ACCESSIBILITY
KLEENTEK shall be provided, in a timely manner, reasonable means of access to the
equipment. The Equipment is to be prepared for servicing in accordance with KLEENTEK
instructions that may include the pumping out of the chemical media and flushing of the
system.
KLEENTEK shall be permitted to start and stop all equipment necessary to perform the herein-
agreed services as arranged with your representative.
The Customer is to ensure KLEENTEK has access to the appropriate staff members when
servicing the machine.
FORCE MAJURE
KLEENTEK shall not be liable for any loss, delay, injury or damage that may be caused by
circumstances beyond its control including but not restricted to acts of God, war, terrorism,
civil commotion, acts of government, fire, theft, corrosion, floods, freeze- ups, strikes, lockouts,
differences with workmen, riots, explosions, quarantine restrictions, delays in transportation,
shortage of vehicles, fuel, labour, spare parts, or malicious mischief.
LIABILITY
KLEENTEK shall not be liable for any business interruption losses or consequential or
speculative damages, injury, loss or damage, direct or consequential arising out of the use or
the ability to use the equipment that is the subject of this agreement.
COMPLIANCE
KLEENTEK shall not be required to complete safety tests, install new devices or make
modifications to any equipment to comply with recommendations or directives of insurance
companies, governmental bodies, or for other reasons unless specifically agreed too.
CUSTOMER SUPPORT
Phone assistance and support to evaluate and diagnose hardware or software issues will be
available from 8:00 a.m. to 5:00 p.m. AEDT, Monday through Friday, excluding holidays.
UNAUTHORISED REPAIR
It is hereby agreed that no unauthorised repairs or attempted repairs of the equipment shall
be made by The Customer, its employees, agents, or by third parties.
In the event that such unauthorised repair or attempts to repair result in a service being
necessitated by KLEENTEK we shall charge for such additional required service, and The
Customer hereby agrees to pay such additional service charges.
EMERGENCY SERVICE
When an emergency service is made at your request at times other than that at which we
would have made a scheduled Preventative Maintenance call, and inspection does not reveal
any defect required to be serviced under this agreement, we reserve the right to charge you at
our prevailing service labour rate. After hours emergency service rate will be time & a half.
REPAIR AND REPLACEMENT OF PARTS
The replacement of normal wearing parts due to accumulated use or time does not form part
of the service fee. Any parts or consumables will be charged separately of the service fee, and
are to be agreed by the customer prior to ordering and installation. Any outwork contracted
to complete the scope of works will be charged separately and must be agreed by the
customer prior to the work being undertaken. All parts, which are removed from the
equipment and replaced, shall become the property of KLEENTEK, unless agreed otherwise.
TRAVEL AND ACCOMMODATION
All travel costs are charged separately and do not form part of the service charge. KLEENTEK
shall inform “The Customer” of the estimated travel, meal and accommodation costs for the
service to be provided before the service is undertaken.
TERMS AND PAYMENT
KLEENTEK payment terms are 14 days from the date of invoice. Payment can be made via
cheque, direct deposit, direct debit or credit card.
For the succeeding years, the fee shall be increased or decreased, having regard to changes in
KLEENTEK, labour costs, such adjustment to be made within thirty days of the anniversary date
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of the agreement in each year, and failing agreement on such adjustment in writing, this
agreement shall be terminated forthwith.
WARRANTY
KLEENTEK warrants its repairs for a period of one [1] year from the date of repair, if the
replaced equipment or workmanship is determined to be defective, KLEENTEK will repair the
defects at no charge for labour or parts.
This warranty does not cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, or modification of or to any part of the machine.
This warranty does not cover damage due to improper operation or maintenance, connection
to improper voltage supply, or repair by anyone other than those authorised in writing by
KLEENTEK to service the Equipment
This warranty is in lieu of any other guarantee or representation expressed or implied. Any
guarantee of marketability or fitness for any use or purpose is expressly excluded. KLEENTEK
shall not be liable for any incidental or consequential damages for breach of any express or
implied warranty on this Equipment.
CUSTOMER OBLIGATIONS
Customer acknowledges that following maintenance, repair or service of the Equipment that
it will inspect such work and confirm that when received from KLEENTEK, the equipment was
in good order and repair, and was in all aspects adequate, sufficient, and proper for the use for
which it was intended.
The Customer acknowledges that it is its responsibility and at its own expense to keep the
equipment in good, safe, and efficient working order, repair, condition, and in conformity with
all, state and local laws and ordinances pertaining thereto.
The Customer shall not alter or modify the equipment in any way or permit anyone to
damage, deface, or remove it or any part thereof. Should the equipment or any part thereof
become other than as stated in the previous sentence, then it is Customer’s responsibility to
cease using the equipment and notify KLEENTEK.
KLEENTEK will be deemed to have no knowledge of such condition until notified by Customer
in writing, and will have no obligation to remedy such condition until KLEENTEK agrees in
writing to remedy such condition.
KLEENTEK shall have no responsibility, direction, or control over the manner of use, or
operation of equipment by Customer, unless specifically retained in writing for such
additional service(s).
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ENTIRE AGREEMENT, APPLICABLE LAW
This agreement constitutes the entire agreement between KLEENTEK and The Customer.
There are no promises or representations other than as above set forth. This agreement may
only be modified or amended upon written agreement by the parties, executed by duly
authorised officers or agents thereof.
The terms and conditions of the agreement are controlling and supersede any inconsistent or
different terms contained in any prior interaction.
SPECIAL CONDITIONS
This agreement pre-supposes that all equipment covered by this agreement is in satisfactory
working condition. Any equipment found in need of repairs upon initial inspection will be
immediately reported to the responsible person with a written estimate stating the cost of
such repairs. Should the repairs not be authorised within 30 (thirty) days the equipment will
be eliminated from coverage and the agreement price shall be adjusted accordingly.
DETAILS FOR SERVICE OF NOTICES AND COMMUNICATIONS
Postal Address: PO Box 5289, Maroochydore, QLD, 4558
Email:
[email protected] Phone: 1300 79 73 79
Fax: 07 5443 6021
Web: www.kleentek.net.au
TERMINATION
This agreement shall remain in effect from year to year unless terminated in writing giving 30
days notice.
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