TASK – 13
QUALITATIVE ANALYSIS
Business verticals
State Bank of India (SBI) has created a separate Financial Inclusion & Micro Market
(FI&MM) vertical to offer loans predominantly for agriculture & allied activities, and
micro/small enterprises.
India’s largest bank, in a statement, said about 8,000 branches in rural and semi-urban areas
have been identified for providing specialised services to the micro segment, including micro
credit for small businesses and farmers. The thrust is also to improve service quality and
availability of banking services through the bank’s vast network of over 63,000 Customer
Service Points in rural, semi-urban, urban and metro areas, it added.
The new vertical, which will be headed by Sanjeev Nautiyal, Deputy Managing Director, will
provide a boost to the micro-finance sector The key elements of creating the FI&MM vertical
are to bring sharper focus to different business lines and improve the quality of interaction
with customers at the branch.
This is a key initiative by SBI to cater to financial requirements of people residing in the
hinterlands, as part of its financial inclusion journey. The new FI&MM vertical will provide
an opportunity to serve the small business, agri and allied segments so that they can run their
businesses smoothly, especially in the current times of uncertainty.
To ensure special focus and smooth functioning at the local level, SBI said the FI&MM
vertical will have a four-tier structure under the Chief General Manager, General Manager,
and Regional Manager at Regional Business Offices (RBO) and District Sales Hubs (DSH) to
strengthen the credit delivery system and improve the turnaround time for quick sanctions
and disbursement of small loans.
Product profile
State Bank of India (SBI) is the largest public sector banks in India. It was the first bank
established in India as Bank of Calcutta in 1806. Headquartered in Mumbai, the bank has
over 24,000 branches, 59,000+ ATMs and 195 foreign offices across 36 countries after the
merger of its 5 associate banks and Bhartiaya Mahila Bank (as on 1st April, 2017). SBI offers
a plethora of products and services such as savings account, credit cards, fixed
deposits, personal loan, home loan, business loan, debit card, loan against property, car loan,
gold loan, mudra loan and more.
The following are the services provided by SBI
Personal Banking SBI offers integrated Personal Banking services to through a wide range
of loan products, Salary Packages, Digital Loan offerings, NRI Business, and Wealth
Management services, amongst other.
SME Banking SBI is a market leader in SME financing. We provide simple and innovative
financial solutions to our SME clientele while also ensuring high quality customer services.
International Banking Group SBI is a pioneer of International Banking among the Indian
PSBs. The IBG arm is a consistent contributor in transforming the industry landscape through
its specialised verticals on various fronts.
Rural Banking SBI caters to the need of India’s rural citizens through its offerings in
Financial Inclusion Micro Credit, Agriculture Business.
Government Banking SBI is a market leader in Government business. It significantly
contributes towards e-governance initiatives taken by the GOI and is instrumental in the
development of e-Solutions for both Central and State Governments.
Corporate Banking At State Bank of India, the Corporate Account Group is a one-stop-
shop, which provides a wide range of financial products and services, exclusively to major
top corporates of the country and Navratna PSUs.
Investments Our subsidiary, SBI Card, released its IPO in 2020. The Company is the second
largest credit card issuer in India with deep industry expertise and a demonstrated track
record of growth and profitability.
Departmental Profile
• Retail banking.
• Corporate banking.
• Investment banking.
• Mortgage loans.
• Private banking.
• Wealth management.
• Credit cards.
• Finance and Insurance
Corporate Social Responsibility
Corporate Social Responsibility (CSR) is deeply ingrained into the culture of State Bank of
India. Your Bank has been actively involved in CSR activities since 1973. The primary purpose
of your Bank’s CSR philosophy is to make a meaningful and measurable impact to the lives of
economically, physically, and socially challenged communities of the country Your Bank’s
CSR activities touch the lives of millions of the poor and needy across the length and breadth
of the country.
The focus areas of your Bank’s CSR activities include Healthcare, Education, Livelihood, Skill
Development, Environment Protection of National Heritage, Empowerment of Women, youth,
and senior citizens, amongst others. CSR activities in project mode are implemented through
the SBI Foundation, the CSR wing of State Bank of India established in 2015 with a vision of
becoming a premier CSR institution in India through your Bank’s tradition of “Service Beyond
Banking”.
