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Airport Roles and Services Guide

The document introduces several airport staff members and describes some of their roles and responsibilities. Pedro is the pilot who will fly the plane to Bogota in 6 hours. Mendez works in the VIP lounge and offers drinks, food, magazines and other services. Ortiz is the flight dispatcher who ensures flights are ready for takeoff safely and monitors factors like weather and fuel. Fernando is an administrative technician and Tapiero is a flight attendant who assists passengers.

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Milenita de Prada
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265 views5 pages

Airport Roles and Services Guide

The document introduces several airport staff members and describes some of their roles and responsibilities. Pedro is the pilot who will fly the plane to Bogota in 6 hours. Mendez works in the VIP lounge and offers drinks, food, magazines and other services. Ortiz is the flight dispatcher who ensures flights are ready for takeoff safely and monitors factors like weather and fuel. Fernando is an administrative technician and Tapiero is a flight attendant who assists passengers.

Uploaded by

Milenita de Prada
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ENGLISH WORKSHOP

THE AIRPORT

PEDRO: good morning, ladies and gentlemen . My name is Pedro, I am your pilot
on this flight, the approximate duration is 6 hours to the city of Bogota.

MENDEZ: Hello my name is Uberney Mendez, employee of the VIP lounge. It is a


pleasure to serve you and I have to offer you the following.

ORTIZ: My name is Jose and I am the flight dispatcher at the airport. My function is
to make sure that all flights are ready for takeoff quickly and safely.

FERNANDO: Good morning, my name is Fernando and I am the administrative


technician.

TAPIERO: My name is reinaldo Tapiero and I am your flight attendant. My function


is to attend to passengers and answer their questions.

PEDRO: We will go 10,000 feet high at a speed of 300 miles per hour.

MENDEZ: I offer hot and cold drinks.

ORTIZ: And I also have to be aware of the weather conditions.

FERNANDO: I offer direct customer service.

TAPIERO: I offer drinks and food.


PEDRO: The plane is from the company of AVIANCA with a capacity for 100
passengers.

MENDEZ: I offer you the press and magazines for your entertainment.

ORTIZ: I must also be aware of the fuel load for the aircraft.

FERNANDO: I manage the process of operations at the airport.

TAPIERO: I help them with hand luggage.

PEDRO: They call me the terror of flight attendants.

MENDEZ: We also have dietary foods and drinks.

ORTIZ: Another of my functions is to be aware that the luggage is loaded in the


aircraft.

FERNANDO: I make the boarding of the flights.

TAPIERO: I keep the aircraft clean.

PEDRO: Ladies and gentlemen, you are asked to please place your cell phones in
airplane mode to avoid problems in the operation of the navigation system.

MENDEZ: I provide priority care to people with disabilities.


ORTIZ: I am also aware of the internal and external cleaning of the aircraft.
FERNANDO: I invoice shipments.

TAPIERO: I specifically take care of your children.

PEDRO: They must have their belts fastened before landing.

MENDEZ: I must fill out the control sheet.

ORTIZ: I must fill out the control sheet.

FERNANDO: Administrative management of operations.

TAPIERO: I attend them in whatever they need.

PEDRO: Administrative management of operations.

MENDEZ: I offer to make reservations for your trip.

ORTIZ: My responsibility is to find the cheapest air route for an airplane and for
that, knowledge of all possible routes to a chosen destination is required.

FERNANDO: Give solution of any problem.

TAPIERO: I help the disabled.


PEDRO: Thank you very much for your attention. I wish you a happy flight.
MENDEZ: Thank you for using our service.
ORTIZ: I wish you a happy trip.

FERNANDO: Thank you for choosing us as your trusted airline.

TAPIERO: I wish you a happy trip, remember that I am at your service.

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