Calvin Klein
Calvin Klein
TIMELINE
02
Union of Calvin
A Unilever Co. Klein formal,
Klein wins his first subsidiary purchases underwear, jeans
Coty American the Calvin Klein Klein files suit
and sportswear
Fashion Critics Klein enters the cosmetics/fragrance against Warnaco
lines.
Award. underwear business. line. Group and its CEO
Linda Wachner.
1968 1973 1979 1982 1985 1989 1994 2000 2003 2013
Brand
History
03 Brand
Identity
minima linear
listic iqu
e Cu
ys ltu
d Ph re
an
Br
Personality
Relationship
loyal inclusive
Re
fle
cti lf I
mage confi
basic
on
dence
Se
PICTURE OF RECEIVER
LOGO
The brand has simplified the logo as much as it can be, and to
change it could drastically change the brand and stylistic
identity of the brand. We want to leave the simplicity of its roots,
and keep it as something recognizable.
13
S W
S O
S S
T
STRENGTHS WEAKNESSES OPPORTUNITIES THREATS
Variable price points. Omnichannel and The changing market trends and
Modern and minimalistic brand.
It has always been a controversial e-commerce development . customer requirements.
Brand Equity.
brand regarding its Engage an older target market. Constant race with the
Owns more than 50 licences
advertisements which are often Development of collaboration. competitors working in the same
worldwide.
criticized for its overt sexuality. Personalization service. arena.
The use of subliminal advertising
The brand is questioned for Their customers are looking for
which is sexually explicit to draw
copying other designers. high quality with low price hence
attention to their products.
and the price range is too drastic
Global distribution system covers
between lines/qualities.
more than 21 countries.
Accommodative to diversity in
culture.
15 MEDIA MIX MAPPING
The tone is relatable, and user engaging with different hashtags for
campaigns. On the Instagram account are reposted photos of ordinary
people dressed in Calvin Klein underwear and clothing using the hashtag.
The tone is friendly and more of a narrative that makes you want to
engage. It also encourages you to dress up in your CK to post a pic and
maybe you will be chosen to get reposted. Traditionally, the account tags
all products so that the user, if they wish, can be redirected directly to the
online Instagram shop. They have taken advantage of promoting their
brand through self-made influencers as well as getting celebrities
involved.
“Musician Trey Songz - who has 26 million followers across his Instagram,
Facebook and Twitter accounts - generated 830,000 fan interactions (likes,
comments and so on) with just two posts. Model mother Miranda Kerr's
intimate photo garnered more than 300,000 reactions.”
- [Link]
ad
18
Being very active and vocal on Twitter is a strength of CK. They engage with their followers, and make sure their company values are vocalized.
Even to go as far as blocking hateful comments and posts that they deem not in line with the company. While there is not much engagement on
the normal posts they do have a lot of buzz when it comes to their campaigns and embracing controversial issues head on. On average of about
120 interactions (likes, retweets, and responses) per post.
“We embrace our Twitter channel as a platform to foster an inclusive environment for respectful expression. At CALVIN KLEIN, we tolerate
everything except intolerance. Any hateful or offensive comments will be [Link] our platform as an inclusive and respectful
environment for individualism and self-expression, we will be blocking all accounts issuing hateful or intolerant statements moving forward. We look
forward to continuing a positive and inclusive dialogue with our community.” - FROM TWITTER
19
Short films, photos and text are posted on the YouTube page always in a friendly tone and in line with current events. Such as for PRIDE
month many testimonials to go along with their #PROUNDINMYCALVINS. Showing they support all people , especially during the
important movements happening in the USA.
They target the weekly videos to be in line with current events.
20
TikTok is the only social media platform not linked to the website. The profile is active
and verified.
The content published on the page is targeting the younger customers. With a friendly
tone of voice, CK is using the models to give advices to their younger selves, that is an
indirect way to speak to the young customer segment.
22
The comments section of CKs social media posts is used for a wide range of reasons. Starting from a basic heart emoji
or rainbow, to asking for product detail, too scrutinizing or praising the post that day. It doesn’t matter the social media
site (Twitter, Instagram, Facebook, YouTube etc.), there is at least some type of interaction.
On a normal post promoting a new handbag, a pair of jeans, underwear, or swim line, there is less engagement. Around
65 comments a piece but over 110k likes on average. Depending on the photo, the model, and the type of interaction
they are looking for. The most interaction from customers are, however, on the more controversial issues such as body
positivity, LGBTQ, Black Lives Matter. Moreover, CK has done a good job at sticking to “Proud In My Calvins” motto
even in responses because they make it known it is not a place for hate. They want their models, consumers, and CK
community to feel welcome and that CK. No matter your race, sexual orientation, or community activism.
23
[Link]
Calvin Klein provides the user with a site that is aiming to suit the image of the brand. Despite looking more formal, the platform has a clear
interface and easy surfing methods are making the purchase process linear and fast. The initial page is displaying the brand's interest
regarding several matters ( as Pride or BLM themes).
24
Easy to navigate: plain & on the model display of
The formality of the website is not aligned in terms of
merchandise is showing the details and the fitting of
visual content with the social media platforms.
the items, giving the customer the immediate idea of
the size, style, use, etc.
BuzzSumo is the tool used as a meter reader On different websites, the response of the
In the ADV, the core business of the brand is blending the most
recognizable pieces and celebrity influence. Consumers are attracted
by the hype created due to the final output of the celebrity
#PROUDINMYCALVINS
The first thing a consumer notices while engaging with the brand is
the minimalistic nature and the use of the colors black and white that
ranges from the brand logo to the brand packaging.
The provocative look and the sexually explicit nature of the brand
advertisements have been head turners since day one. Though
controversial, it has improvised and kept consistent the way
consumers view the brand.
27 Net Listening
The video featuring Jari Jones, Pabllo Vittar, Mina Gerges and
others gathered together 29k by creating a huge buzz globally
with the sense of acceptance of diversity. The Brazilian drag
queen, Pabllo Vittar, has always been vocal about the issues the
LGBTQ community has had to face.
GEOGRAPHIC
LARUOIVAHEB
Global Active Social Media users
Residing in capitals or cosmopolitan hubs
Explorers and aspirers by nature
Take pride or are inspired by the urban
Age: 15- 30
Men and Women American lifestyle
Urban Youth Choose to be Minimalistic and modern in their
Middle and Upper class appearance
Marital Status: Single Highly influenced by Instagram culture,
Multi ethnic
Heterosexual, LGBTQ+
bloggers and celebrities
28
DEMOGRAPHIC
Target
29
Customer journey mapping
search
site registration
social ads landing
pages newsletter
3rd party sites
SEO social social
media media
webshop review
youtubers
print
store WOM
blog
WOM
website
COVID-19 period
Customer journey 31
actions channels
People get to know the brand and products they offer through their extensive advertisements via Word of mouth, SEO, Social media platforms (Facebook, Instagram, Twitter, YouTube,
Awareness banners, marketing campaigns with celebrities (i.e. Mark Wahlberg, Kate Moss, Brooke Shields, the Awareness Pinterest), Advertisements (banner & hoarding ADVs, magazines, events including those of
Biebers, Bella Hadid) and entertainment industry along with becoming official partners for sports sports such as super bowl, WWE, etc. and collaborations with celebrities and entertainment
teams; word of mouth and continuous activity on social media platforms. industry viz. music videos, movies).
The potential customer starts considering the purchase after hearing about the brand from the
Consideration aforementioned media and further helps their decision in finalising the purchase after obtaining Consideration Social media influencers, blogs, YouTubers, reviews on the internet, Online Publications
information via various blogs, Publications and reviews on the internet from fellow consumers
The purchase section is mainly done via their E-commerce platform on the official website. Which you
A. Official website : [Link]
can gain access to from all the social media accounts and from banner advertisements. Also located in
B. Shopping websites like Amazon - Zalando - ASOS etc,
Purchase their own boutique shops placed around the world in ____ countries and ____ stores worldwide. But Purchase C. In store purchase ( direct outlet, store in store format )
most transactions for basic CK items (underwear, jeans, shoes, perfumes) transactions are carried out
through department stores, corner stores, and third party locations (Marshalls, Ross)
The retention process is an essential component for brand loyalty amongst its consumers and it is Repost of the customer content on Instagram.
Retention carried through form compilations ( impressions) and registration process on the website thereby Retention Follow Social media- Facebook, Instagram, Twitter, YouTube
giving the brand useful data to identify its consumer behaviour patterns Registering at [Link]
Awareness Consideration
Despite this, the official website has room for better engagement with new and existing clients and users. The brand’s social media is very active and extends an image of the brand with frequent posts depicting
self- expression, sexuality, confidence and nonconformity to societal norms. The website seems to focus more on the e-commerce aspect of the omnichannel. For example, the explore tab on the website is at the
Awareness very bottom of the page and tends to be overlooked. Further, the tone of voice this tab has also solely aims at inducing purchase directly. Rather, there could be more short videos talking about the brand’s
uniqueness and lifestyle, hacks, styling tips, collaborations, interviews with pop icons among other content to make this area of the website seem as an active blog and hence making the website more engaging
and lively as its one of the main sources of awareness for the brand.
CK is, in moments, a controversial brand that prides itself in its provocative nature. Making ADVs that are always criticized for being too sexual. But to their advantage helps “thrill and inspire to stimulate the
Consideration
senses”. However, they are often looked down upon with many ‘copying’ and licensing issues. So buying into the brand, is buying into these claims, and standards.
Positioning mapping 33
prestige price
classic contemporary
Year: 2020
affordable
Product: Denim Jacket
OUR STRATEGY
A I M S
Our strategy will be to start in the month of August when the We want to offer a fun way to
general target market is returning from summer holiday to educate and accept everyone that
school or work. Concluding at the end of October after
educating people on all continents. lives among our communities.
OUR
#ILearnInMyCalvins tour bus
The website will be made more coherent and engaging.
OUR Starting with the homepage, with the addition of the “bus
tracker”. From there you can click to enter another interface to
[Link]
‘track’ where the bus is, where it's been and links to all the
social media posts. The addition of a blog onto the websites
‘bus tracker’ interface will help keep this section alive once the
bus campaign ends at the end of October.
1st July
Calvin Klein is coming to YOU in the #ILearnInMyCalvins Tour. Go to our website,
[Link] , for more information on when the bus will be in your city! #CK can’t wait to
see you on this body positivity educational tour and campaign.
With the help of Instagram, CK will be able to launch its own page for
the touring bus. This will help users and fans be connected and keep up
with all the upcoming and live events plus what is happening daily.
Targeted products and other engaging activities through stories, IGTV,
lives and posts daily.
FACEBOOK
page, however, will be small recaps of each event. The main
Vlogs, videos, and social blasts will be linked on Facebook.
However, it will not be utilized as much as the other platforms
except to grab the upper half of the target market who use the
FB community more.
Facebook and Twitter will be used as platform for the tour Start of the Asian tour. -Twitter: photo gallery + twits about
Through the KPIs tracked in the campaign involving the bus tour. CK
will be able to instill among consumers, their addition to the brand
identity, get brand awareness, and educate about positivity no
matter your background, sexual orientation or body shape. CK will
also be able to address other social issues and ensure avid
involvement leading to better e-commerce and social media activity,
instead of the brand looking like a follower when a social issue
becomes mainstream.
OUR
KPI Brand awareness metric
Web Traffic Sources
There are 3 types of sources that are driving consumers to the Calvin Klein website: direct, referral,
Defines how the consumer perceives the brand to be on a organic or campaign/adv searches which can be either on social platforms, blogs or service listings.
social scale through various social platforms. Calvin Klein The Calvin Klein website is also talked about on a large scale on various other websites making it
has a lot of engagement on social media platforms like popular. The key phrase #CK is the most popular keyword that the consumers use while performing
Instagram, Facebook, Youtube, TikTok, etc. addressing an organic search.
various social issues at specific times in need. Continuation The campaign aims to raise the web traffic through the #ILearnInMyCalvins tour. The bus tracker
of this trend through social media will ensure consistent will work as a tool to direct customers to the official website, that will not only discover the next
progress and engagement. stops, but also give the opportunity to browse through the merchandise present at the tour.
Therefore, increasing the time spent on the site, and possible sales.
analyze the quality of a consumer visit on the Calvin Klein result of excellent demonstration of content marketing. This indicator will be used to reverse
website. This along with the brand awareness metrics will engineer traffic patterns to see how content marketing solutions affect the behavioral trends of the
ensure a complete view of the quality of the customer [Link] bus campaign shall make sure that the first visitor click shall surely be converted
engagement. into multiple clicks or shall keep the consumer engaged with the valuable form of information and
awareness our tour plans to inculcate in them.
OUR
KPI Sessions by Device Type Return on Marketing Investment (ROI)
Since the main source for information about the bus is on the The key terms involved in the ROI scheme are: lead,
e-commerce site, it will be recognized as people will google incremental sales and success rates which lead to the
and click through platforms to get to the specific bus pages generation of innovative spaces and a way to create a new
on what kind of device is more popular. This will help bring revenue channel through marketing campaigns. The
the sessions together on if CK is more valuable to track on inclusion of body positivity, multicultural acceptance and an
mobile devices or desktops. Narrowing down the market and open minded theme to the campaigns will affect the Calvin
assisting to where to put more ADVs, popups and banners. Klein image in an optimistic manner.