Getting Leaner-Getting Results
Lessons in Leadership Series
The Journey to Lean
Transforming the Organization
Tumwater, Washington
March 24, 2011
Carolyn Corvi
Why We Are Here
“We can’t rely on short-term solutions. Short-
term solutions may cause less pain now, but
we need a budget that is both sustainable
and long-term.”
“Let’s work together. Let’s be bold and
courageous.”
Where Do We Begin?
The Toyota Production
System
“There is no magic method. A total
management system is needed that develops
human ability to its fullest capacity to best
enhance creativity and fruitfulness, to utilize
facilities and machines well, and to eliminate
all waste…”
“… this production system represents a
concept in management that will work in any
type of business.”
Taiichi Ohno
Lean Production System
Kaizen
+
Respect for People
Just-In-Time Standard Takt Time
JIDOKA
Producing only
People
Work Production (Autonomation)
• What is needed
• Automation with the
•When it’s needed human touch or
Standard One Piece intelligent automation
• At the right time Material Work-in- Flow
Process • Machines that stop
•Using only the and respond to every
material, equipment, abnormality
labor and space
needed
Operational Pull
Equipment
Availablity Production
Heijunka – Level Production
Cost reduction through elimination of MUDA by harmonizing quality, quantity, and timing.
Focus on the Waste
Lean
Approach Focus Here
10%
Value
Added
90% Opportunity
Eliminate Waste
90% Waste 10%
Value
Added
Focus Here
Typical
Business Traditional
Ignore This
Approach
Identify the Waste
Overproduction
Defects or Poor Time on Hand
Quality (Waiting)
Movement Transportation
Stock on Hand
Overprocessing
(Inventory)
Eliminate the Waste
1/2 the human effort
1/2 the space
1/2 the equipment
1/2 the inventory
1/2 the investment
1/2 the engineering hours
1/2 the product development time
….then eliminate 1/2 again
The Big Question
What would you do if you had NO more……
Money
People
Machines
Computers
Transportation
New Facilities
Learn by Doing
“Hearing 100 times is not as good as seeing once.
Seeing 100 times is not as good as doing once.”
Taiichi Ohno
Swing for the fences…
or learn to bunt?
Engaging in Solutions
Change requires a light bulb going on in everyone’s head
Simulate Model
Prototype
Test
Photos Courtesy of The Boeing Company
Making It Flow
The system is the product of the people’s efforts
• Creating Capacity
• Improving Quality
• Engaging Employees
• Involving Customers
Photo Courtesy of The Boeing Company
Leadership Challenge
“If you do not know how to ask the right
questions, you discover nothing.”
Dr. Edwards Deming
Leaders As Teachers
“When the problem is clearly
understood, improvement is possible.”
Go, See, and Learn
Ask Questions Instead of Providing Solutions
Encourage Innovation
Foster Trust and Engagement
Demonstrate Commitment and Understanding
Turn Up the Heat
Create a Workplace Where Continuous
Improvement Becomes a Way of Life
You Can Be A . . . .
Change Initiator
Change Implementer
Change Adopter
The Endless Journey to Lean
“Having the spirit to endure the training
is the first step on the road to winning.”
-- Taiichi Ohno
Leaders as teachers
Empowered teams
Connecting Self-sustaining culture
successes of improvement
Engaging the value
stream
Learn
Do
Education
Awareness
People link the system
Improvements
Years Months Days Hours Minutes Seconds
measured in:
A Parting Thought
Lean is not a manufacturing
tactic or a cost reduction
initiative. It’s a management
system that applies to all
organizations. It requires
courage, conviction, willingness
to take risk and a “leap of faith”.