Scribd
Upload
74 views16 pages

Participate in Workplace Communication

This document provides guidance on effective workplace communication. It outlines four key areas: obtaining and conveying workplace information through questioning, active listening, and appropriate verbal and non-verbal communication; speaking English at a basic operational level to participate in simple conversations and describe routines; participating in workplace meetings by attending on-time, expressing opinions, and following protocols; and completing relevant work documents accurately such as personnel forms and safety reports. The document stresses the importance of effective communication skills for sharing information, participating in discussions, and fulfilling reporting requirements.

Uploaded by

Gene Roy Hernandez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
74 views16 pages

Participate in Workplace Communication

This document provides guidance on effective workplace communication. It outlines four key areas: obtaining and conveying workplace information through questioning, active listening, and appropriate verbal and non-verbal communication; speaking English at a basic operational level to participate in simple conversations and describe routines; participating in workplace meetings by attending on-time, expressing opinions, and following protocols; and completing relevant work documents accurately such as personnel forms and safety reports. The document stresses the importance of effective communication skills for sharing information, participating in discussions, and fulfilling reporting requirements.

Uploaded by

Gene Roy Hernandez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

PARTICIPATE IN

WORKPLACE
COMMUNICATION
• Obtain and convey workplace
information
• Speak English at a basic operational
level
• Participate in workplace meetings and
discussions
• Complete relevant work-related
documents
What is
communication?
Sender Receiver
Message
1. Obtain and convey workplace information

• Specific and relevant information is


accessed from appropriate sources
• Team Members
• Suppliers
• Trade personnel
• Local Government
• Industry bodies
How?

Effective Questioning

Active listening

Speaking
• Appropriate Medium – to transfer
information and ideas
• Memorandum
• Circular Non-verbal
• Notice
• Information discussion
• Follow-up or verbal instructions Verbal
• Face-to-face communication

Note: use appropriate lines of


communication with supervisors and
Colleagues
• Define workplace procedures for the
location and storage of information
• Manual-filing system
• Computer-based filing system

• Personal interaction is carried out clearly


and concisely
2. Speak English at a basic operational
level

• Simple conversations on familiar topics with


work colleagues is participated
• Simple verbal instructions or requests are
responded to simple requests are made
• Routine procedures are described
• Likes, dislikes and preferences are expressed
• Different forms of expression in English is
identified
3. Participate in workplace meetings and
discussions

• Team meetings are attended on-time


• Own opinions are clearly expressed and
those of others are listened to without
interruption
• Meeting inputs are consistent with the
meeting purpose and established
protocols
• Protocols
• Observing meetings
• Compliance with meeting decisions
• Obeying meeting instructions
Workplace interactions are conducted in a
courteous manner
- Face to face
- Telephone
- Electronic and two-way radio
- Written including electronic, memos,
instruction and forms, non-verbal including
gestures, signals, signs and diagrams
• Questions about simple routine workplace
procedures and maters concerning working
conditions of employment are asked and
responded to

• Meetings outcomes are interpreted and


implemented
4. Complete relevant work related documents

• Range of forms relating to conditions of


employment are completed accurately and
legibly
• Personnel Forms
• Telephone message forms
• Safety reports
Workplace data is recorded on standard
workplace forms and documents

Basic Mathematical processes are used for


routine calculations

Errors in recording information on


forms/documents are identified and properly
acted upon

Reporting requirements to supervisor are


completed according to organizational
guidelines
END

You might also like