Soft Skills - Training Module
Soft skills are a combination of people skills, social skills, communication skills,
character or personality traits, attitudes, career attributes, social intelligence, and
emotional intelligence quotients that enable employees to navigate their environment,
work well with others, perform well and achieve their goals.
Soft skills are critical for creating and growing your personal network and making
professional contacts in the workplace. People with strong soft skills have a curious
attitude that allows them to pursue professional leads and develop industry knowledge
at a fast pace.
The participants shall be able to achieve the following objectives at the end of this
module:
Will be able to explain, what are Soft Skills?
The ways and means by which soft skills can be utilized in the day to day life
The ability to face the everyday challenges of life with confidence
The ability to deal with unpleasant situations and people with ease
The ability to showcase ones skills in a creative manner
The ability to identify and showcase ones leadership skills via good people
management
The ability to become an outstanding personality in the social and work
environment by skillfully maneuvering individual emotions.
Chapters/Modules:
1) Orientation
Ice Breaking session
Pre-testing
Expectation Setting
2) Soft Skills versus Hard Skills
3) Effective Communication skills
Components of Effective Communication - Conviction, confidence &
enthusiasm, Listening
Communication Process & Handling them
KISS (keep it short & sweet) in communication – Composing effective
messages
Barriers to Communication – Int & Ext Barriers:- Intrisinic Motivation,
Perception, Language, Fear, Power of speech etc.
Listening-It’s Importance, Good & Bad Listening
Non-Verbal Communication-its Importance and Nuances:- Facial
Expression, Posture, Gesture, eye contact, Appearance ( Dress Code)
5Ws & 1H & 7Cs for effective Communication
4) Self Management skills
Identifying one’s strengths and weakness
Planning & Goal setting
Managing self – emotions, ego, pride
5) Time Management skills
Attendance, Discipline & Punctuality
Act in time on commitment
Quality/Productive time
Priority Matrix
6) Team building / Coordinating skills
Group
Group Dynamics
Team building
7) Motivation techniques
Motivation technique based on needs and field situation
Idealising
8) Ethics & values
What are ethics and values
9) Interpersonal Skill
Importance of inter-personal skill
10)Stress management
What is the stress and its causes
11)Electronic Communication
Working principle of Mini Exchange and its feature and facilities
12)Presentation skill practice
Preparation & introduction
Presentation
Evaluation/feedback
Summarization / conclusion
TOCSE Process for presentation
13)Written Communication skill
Correction of errors
Making of sentences
Paragraph writing
Leave application & Simple letter writing
14)Leadership and Feedback technique
15)Emotional Intelligence
16)CV Making
17)Interview Preparation
18) Final Evaluation Test