INSTITUT WAWASAN,
50A & 51A, LORONG SEMARAK 1,
TAMAN SEMARAK,
09000 KULIM ,
KEDAH DARUL AMAN,
KERTAS TUGASAN
CODE AND JOB AREA FB-024-2:2012-C01 OFFICE ADMINISTRATIVE
JOB LEVEL LEVEL 2
CU TITLE INCOMING COMMUNICATIONS
01.01 IDENTIFY INCOMING COMMUNICATIONS
REQUIREMENT
LEARNING OUTCOME
01.02 PROCESS INCOMING COMMUNICATION
01.03 RECORD INCOMING COMMUNICATION.
THE INCOMING COMMUNICATIONS COMPETENCY UNIT
TITLE DESCRIBES THE COMPETENCY REQUIRED WHEN
HANDLING AND PROCESSING INCOMING COMMUNICATIONS
THE PERSON WILL BE ABLE TO RECEIVE, PROCESS AND
DISTRIBUTE INCOMING COMMUNICATIONS TO INTENDED
PERSONNEL/RECIPIENT
CU DESCRIPTOR THE PERSON WHO IS COMPETENT IN HANDLING INCOMING
COMMUNICATIONS SHALL BE ABLE TO IDENTIFY INCOMING
COMMUNICATIONS REQUIREMENTS, PROCESS ALL THE
INCOMING COMMUNICATION AND RECORD INCOMING
COMMUNICATIONS
THE OUTCOME OF THIS COMPETENCY IS TO HANDLE THE
FLOW OF INCOMING COMMUNICATIONS WITHIN THE
ORGANISATION
NO KOD / CODE NO FB-024-2:2012-C01:AS(1/1)
CU 01 INCOMING COMMUNICATIONS
01.01 IDENTIFY INCOMING COMMUNICATIONS
REQUIREMENT
TASK. 01.02 PROCESS INCOMING COMMUNICATION
01.03 RECORD INCOMING COMMUNICATION.
CODE NO. FB-024-2:2012-C01:AS(1/1) Page : 1 of : 2
INSTRUCTION : Answer all the question below.
1. Explain briefly how the fax machine work.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
2. Who should register the incoming facsimile before distribute the message?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
3. What are the details that need to be write in the incoming fax log book?
i. _______________________________
ii. _______________________________
iii. _______________________________
iv. _______________________________
v. _______________________________
4. List the procedures using an email
vi. ________________________________________________________
vii. ________________________________________________________
viii. ________________________________________________________
ix. ________________________________________________________
x. ________________________________________________________
xi. ________________________________________________________
5. How to log in to the Hotmail email program?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
6. List the steps of handling of mail.
xii. ________________________________________________________
xiii. ________________________________________________________
xiv. ________________________________________________________
xv. ________________________________________________________
xvi. ________________________________________________________
xvii. ________________________________________________________
xviii. ________________________________________________________
xix. ________________________________________________________
