INSTITUT WAWASAN,
50A & 51A, LORONG SEMARAK 1,
TAMAN SEMARAK,
09000 KULIM ,
KEDAH DARUL AMAN,
WORKSHEET
CODE AND JOB AREA FB-024-2:2012-C01 OFFICE ADMINISTRATIVE
JOB LEVEL LEVEL 2
CU TITLE INCOMING COMMUNICATIONS
01.01 IDENTIFY INCOMING COMMUNICATIONS
REQUIREMENT
LEARNING OUTCOME
01.02 PROCESS INCOMING COMMUNICATION; AND
01.03 RECORD INCOMING COMMUNICATION.
THE INCOMING COMMUNICATIONS COMPETENCY UNIT TITLE
DESCRIBES THE COMPETENCY REQUIRED WHEN HANDLING
AND PROCESSING INCOMING COMMUNICATIONS
THE PERSON WILL BE ABLE TO RECEIVE, PROCESS AND
DISTRIBUTE INCOMING COMMUNICATIONS TO INTENDED
PERSONNEL/RECIPIENT
CU DESCRIPTOR THE PERSON WHO IS COMPETENT IN HANDLING INCOMING
COMMUNICATIONS SHALL BE ABLE TO IDENTIFY INCOMING
COMMUNICATIONS REQUIREMENTS, PROCESS ALL THE
INCOMING COMMUNICATION AND RECORD INCOMING
COMMUNICATIONS
THE OUTCOME OF THIS COMPETENCY IS TO HANDLE THE
FLOW OF INCOMING COMMUNICATIONS WITHIN THE
ORGANISATION
NO KOD / CODE NO FB-024-2:2012-C01:WS(1/1)
CU 02 INCOMING COMMUNICATIONS
WORK 01.01 IDENTIFY INCOMING COMMUNICATIONS
ACTIVITIES REQUIREMENT
/AKTIVITI 01.02 PROCESS INCOMING COMMUNICATION
KERJA 01.03 RECORD INCOMING COMMUNICATION.
Place : Class Time : 3 hours Code No. : FB-024-2:2012-C01:WS(1/1) Page : 1 of : 4
TITLE : HANDLING INCOMING E-MAIL MESSAGES
INSTRUCTION AIMS :
Students must be able to :-
1. Log in into the email program
2. Using the “Inbox” function to check incoming messages
3. Using the “Compose” function to write new messages
TOOLS, EQUIPMENTS AND MATERIALS :
1. Computer
2. Email Program
3. Printer
4. Documents
Code No : FB-024-2:2012-C01:WS(1/1) Page: 2 of : 3
STEPS KEY POINTS
1. Log in into the email program Turn on the computer
Choose your own email program and log in
Write the username and password
2. Check the Inbox In the email program, click on “Inbox” to check
the incoming messages
3. Compose the new email Write the business messages in the column
provided
After finish, type the email address of the
recipient in the column “To:”
You can format using the setting provided
After complete typing the messages, click on
4. Send the email
button “Send” to send the letter/messages.
Code no : FB-024-2:2012-C01:WS(1/1) Page : 4 of. 4
CHECKLIST
NO LEVEL OF ACHIEVEMENT ACCEPTED NOT REMARK
ACCEPTED
A. WORK PROCESS
1. Methods of using tools
2. Work procedure
3. Duration of time
B. END RESULT
1. Proper handling the fax machine
2. Send and receive the facsimile
3. Record the incoming and outgoing facsimile
C. ATTITUDE
1. Teamwork
2. Punctuality
D. WORK SAFETY
1. The correct method of work procedure and
safety at work place
(Signature & Student’s Name) (Signature & PP’s Name)
Date Date
