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Service Description Template Guide

This document provides a template for describing IT services with sections for the service name, summary, intended customers, detailed description, options, availability, related services, costs, how to request, category, and owners. An example is also provided for a messaging and collaboration service that includes email, calendar, and collaboration tools.

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Ramil Mastiyev
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976 views2 pages

Service Description Template Guide

This document provides a template for describing IT services with sections for the service name, summary, intended customers, detailed description, options, availability, related services, costs, how to request, category, and owners. An example is also provided for a messaging and collaboration service that includes email, calendar, and collaboration tools.

Uploaded by

Ramil Mastiyev
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Service Description Template v2.

Template
Service: Name of service

Summary: Short summary of the service – what it does


Intended customers Who are the intended users of the service – (may be listed by
job function, business units, geography, or enterprise.)

Detailed Detailed description of the service, including the business


description: processes and functions it supports, intended outcomes, and
typical usage. Describe in detail all service parameters like
storage allocations, usage limitations.
Options: List all available options
Hours of Describe the hours the service is available
availability
Related services Other services that are either required or commonly used with
this services
Cost: Describe any upfront and recurring costs (chargeback)
How to request: Describe how a user requests this service
Service category Under what category should this service be listed in the service
catalog – (messaging, communication, client computing, etc)
Service Owner Who is the service owner
Optional Fields
Business Owner Name of the business contact for the service

SLA Describe applicable SLA targets for this service


Applicable Policies Description or links to related company policies
Service Type Customer visible or supporting service

A free resource from ITSMTransition.com


Service Description Template v2.0

Example

Service: Messaging and collaboration Service

Summary: Provides email, calendar, and collaboration tools.

Intended customers All enterprise users

Detailed Industry standard email and calendaring tools for all company
description: employees and authorized contractors who communicate
electronically with internal and external users.

 Email
 File attachments
 Corporate directory of users
 Personal and shared calendars
 Meeting scheduling
 Shared folders for team collaboration
 Standard message storage – 500 MB

Options: Secure message exchange (encrypted email) Executive message


storage – 2 GBWeb access to corporate email from any location

Hours of Service is available 24x7, with a 2-hour planned maintenance


availability Sunday at 1:00am – 3:00am.

Related services MS Outlook client and MS Windows PCs or laptop (limited


support for Mac). Requires remote access service for
telecommuters and travelers.

Cost: $5.00/month per user

How to request: Please call the service desk to request the service.

Service category Email, calendaring and collaboration


Service Owner Sarah Smith

A free resource from ITSMTransition.com

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