S ® Training Manual

Digital Video Player

Sony DVD Players
Models: DVP-S300 DVP-S570d
DVP-S330 DVP-C600d
DVP-S350 DVP-C650d
DVP-S360 DVP-C660
DVP-S500d DVP-C670d
DVP-S530d DVP-S3000
DVP-S550d DVP-S7000
DVP-S560d DVP-S7700

Troubleshooting

Course: DVD-03
 Internal IC Numbers
Model Gen Intro Year MSRP Optical RF Amp ARP A/V Decod A DSP Servo DSP
DVP S300 2 1997 $599.99 KHS180A SSI33P3720A CXD1865R L6402GQC27 MB86342PF CXD8730R
DVP S330 3 1999 $349.00 KHM220AAA SSI33P3722 CXD8784R CXD1930G none CXD8791Q
DVP S350 4 2000 $ KHM220AAA SSI33P3722 CXD9576R CXD1932Q none CXD9569R
DVP S360 4 2000 $299.00 KHM220AAA SSI33P3722 CXD9576R CXD1932Q none CXD9569R

DVP S500d 2 1997 $599.99 KHS180A SSI33P3720A CXD1865R L6402GQC27 MB86342PF CXD8730R
DVP S530d 3 1999 $499.00 KHM220AAA SSI33P3722 CXD8784R CXD1930G CXD1901R CXD8791Q
DVP S550d 3 1999 $599.00 KHM220AAA SSI33P3722 CXD8784R CXD1930G CXD1901R CXD8791Q
DVP S560d 4 2000 $399.00 KHM220AAA SSI33P3722 CXD9576R CXD1932Q CXD1939R CXD9569R
DVP S570d 4 2000 $599.00 KHM220AAA SSI33P3722 CXD9576R CXD1932Q CXD1939R CXD9569R

DVP C600d 2 1998 $699.00 KHS180A SSI33P3720A CXD1865R L6402GQC27 MB86342PF CXD8730R
DVP C650d 3 1999 $599.00 KHM220AAA SSI33P3722 CXD8784R CXD1930BQ CXD1901R CXD8791Q
DVP C660 4 2000 $449.00 KHM220AAA SSI33P3722 CXD9576R CXD1932Q CXD1939R CXD9569R
DVP C670d 4 2000 $549.00 KHM220AAA SSI33P3722 CXD9576R CXD1932Q CXD1939R CXD9569R

DVP S3000 1 1997 $699.00 KHS180A SSI33P3720A discrete ICs CXD2545Q

DVP S7000 1 1996 $999.00 KHS180A SSI33P3720A discrete ICs none CXD2545Q
DVP S7700 2 1998 $999.00 KHS180A SSI33P3720A CXD1865R L6402GQC27 none CXD8730R
Gen = Generation based upon internal ICs used.
MSRP = Manufacturer’s Suggested Retail Price (List price)
ARP = Advanced RF Processor (analog input, separate digital DVD & CD process, spindle motor control)
A/V Decod = (MPEG) Audio/Video Decoder
A DSP = Audio Digital Sound Processor (Dolby AC-3 decoding)
Servo DSP = Focus, Tracking, Sled Digital Servo Processor
 Table of Contents
How to Use This Book 2 Symptom 4 - Unit powers OFF during PB or if left ON 53

Modern Soldering Techniques 3 Symptom 5 - Picture freezes or powers OFF trying to PB

dual layer discs 55
IC Removal - Which Method? 3
Symptom 6 - DVD-C650 only - Powers ON, but no buttons
IC Installation 7 work. Error code E27 displayed 57
First Generation DVD Players Symptom 7 - DVP-C650 only - Tray does not rotate 59
Symptom 1 - Intermittent loss of brighness during PB 11 Symptom 8 - Tray does not Eject. Displays “LOCKED” 60
Symptom 2 - No color or color change hue 13 Fourth Generation DVD Players
Symptom 3 - No DVD disc detected at start up. CD PB OK 17
Symptom 1 - No PB. Display = “No disc” or “[Link]” 61
Symptom 4 - Intermittent or distorted DVD audio 19
Symptom 2 - Powers OFF after powering ON 63
Symptom 5 - No PB or picture freeze on some dual layer discs 21
Symptom 3 - The tray open button has no effect 63
Second Generation DVD Players
Symptom 4 - No chroma from the S video output jack 65
Symptom 1 - No response to the Power ON button 23
Symptom 5 - Digital picture blocks during the movie 69
Symptom 2 - Powers OFF two seconds after turn ON 27
Symptom 6 - Tray does not Eject. Displays “LOCKED” 70
Symptom 3 - Plays CD, but not DVD discs 31
Test Mode - Third Generation 71
Symptom 4 - No PB. Disc stops spinning 33
Test Mode Access 71
Symptom 5 - One color, picture distortion or dark screen 35
Tests 71
Third Generation DVD Players Appendix
Symptom 1 - Green Power light does not stay ON 37
Service Bulletin List i
Chip Select Waveforms 47
Service Bulletins iii
Symptom 2 - Audio distortion after warm-up 49
Symptom 3 - Spindle motor rotates immediately at Power
ON. No tray open 51
 1

NOTES
 Common Symptoms for DVD Players
How to Use This Book
DVD repairs across the USA were examined and repetitive symptoms
were extracted. For each common symptom, a strategy was developed
Purpose to determine which part has failed. This was done to each of the four
DVD players and camcorders have moved into the digital age where sig- generations of DVD players.
nal routing is less important than IC communications. You can learn a
little about how ICs communicate and add to your service strategy for
Service Bulletins
DVD player repairs by examining previous DVD player failures that have
occurred across the USA. The first page in this group contains a list of the DVD bulletins, a descrip-
tion of each bulletin, and the models to which the bulletin pertains. This
Book Structure list is followed by the DVD service bulletins to date.
This book is organized into five sections:
1. List of DVD Models categorized into generations Using this Book
2. Table of Contents
1. Go to the “DVD Model List” before the Table of Contents.
3. Modern Soldering Methods
2. From the DVD Model List, find your DVD model and note the genera-
4. Common Symptoms for Sony DVD Players: tion it falls under.
First Generation 3. Return to the Table of Contents to find the first, second, third or fourth
Second Generation generation heading that corresponds to your DVD player.
4. Match the symptoms of your DVD player to the ones listed.
Third Generation 5. Go to the corresponding page for the troubleshooting information.
Fourth Generation
5. Service Bulletins Mechanical problems like broken gears are not listed.
If your symptom is not listed, you do not have a common problem.
List of DVD Models categorized into generations
Locate the DVD player you are working on in the chart and note the gen-
eration it falls in.

Modern Soldering Methods

Even though the technician has identified the defective part, the repair
cannot be completed unless the old part is removed without damaging the
board and the new part installed without solder bridges. This skill can
only be acquired by following all the steps that other technicians have
mastered.

2
 3
Use a sharp knife blade each time you remove an IC because the knife
Modern Soldering Techniques was not originally intended to cut metal. Break off the old blade segments
of knife before cutting to expose a new sharp blade.
This section is an excerpt from the Sony videotape (p/n T-MODSOL-9) by
the same name. This document only shows how to remove and install
multi-pin ICs used on many Sony products. The removal of these fine
lead large-scale integrated circuits (LSI) requires modern methods. After
replacing the IC, checking each pin for solder bridges is essential to pre-
vent IC damage.
IC Removal - Which method?
Choose one of three methods for removing the ICs based upon the den-
sity of parts about the defective IC.
Cutting the IC’s leads in a high-density board is the best method for IC 1. You must place the new blade at the legs where they meet the IC
removal. If there are many small parts about the defective IC the hot air body. Angle the blade into the body slightly to avoid slipping off the IC
and Chip Quick removal methods may desolder local components. If you legs. Blade
choose the chip quick method, keep solder to a minimum on the IC pins.

IC

2. Along the IC legs, hold the knife at a shallow 20 - 30 degree angle.

3. Place your finger above the blade for control as you press down and
rock the blade down.

Use the CUT OUT IC removal method when there

are many parts surrounding the IC
IC Removal - Cut Out method
20-30 degrees
This method requires a minimum of tools to cut the legs off the IC and
clean the board: IC
• Knife
• cutters
• dental pick
• soldering iron
• solder wick
 6. Use a standard soldering iron to heat and push the legs off the lands.
Push only in the direction of the lands so they are not damaged.

Wipe across
the land

4. You should apply enough pressure to shear off 4-5 legs as you rock
the blade while pressing down. DO NOT let the blade point touch the IC Lands
board.
7. Remove the solder on the lands using a solder wick looped about the
soldering iron for better control.

5. Reposition the blade back along the legs and repeat. Do not cut the
last leg off or you will lose control and the blade point will hit the board.
Use cutters to nip these last IC legs or unsolder and lift the leg with a
dental pick. Remove the IC body.

4
 5
IC Removal - Hot Air method 2. If you cannot find a hot air tip that will cover the IC, attach a single
This method requires the following: 1/8” (0.125”) diameter tip that will heat all the pins if you move the tip
around the IC pins.
• Hot Air Controller 3. Start at 0 air flow and maximum heat so the tip will warm up fast.
• Desoldering Tips
• Flux Pen 4. After warm up increase the air flow slightly (to #1 of 10) and position
• Tweezers the hot air tip over the pins of the IC. Do not touch the IC with the tip.
In the following steps you will use the Hot Air Controller to heat up all the Count the nearby components and make sure they do not move away
pins while you lift the IC off the board with tweezers. by controlling the airflow. Insert tweezers at the corner of the IC.

5. Gently lift the IC with the tweezers.

1. Apply flux from a pen to remove the oxide layer from the IC pins dur-
ing heating. Removing the oxide establishes a uniform temperature 6. Remove the solder on the lands using a solder wick looped about the
on all the IC pins for removal and prevents an IC leg from still being soldering iron for better control.
attached to the land when lifting the IC. These low residue pens are IC Removal - Hot Air method using butane torch
made by Kester and distributed by companies such as
The hot air controller is effective, but expensive. The butane torch is
[Link] and [Link].
similar in performance and inexpensive (about $100). In Weller’s PyroPen,
hot air comes from a controlled flame.
Put safety goggles on before using the butane torch. Circle the IC leads 1. Apply the Chip Quick flux to all the leads of the IC. (Medium size IC
with the torch flame and flip the IC over when the IC is loose. shown for removal).

IC Removal - Chip Quick  Method

Chip Quick is a low temperature solder that remains molten longer than 2. Melt the Chip Quick solder along the IC leads. Keep the solder molten
ordinary solder, giving you time to unsolder the IC. Chip Quick is best for by running your iron along the IC leads.
removing medium to large scale ICs when there are few parts about the
IC. This method takes about the same time as the hot air method and
requires about the same level of skill.
The Chip Quick package (P/N = T99856421) contains:
• Low Temperature Solder
• Flux
• Wick

3. Insert tweezers and lift the IC up.

6
 7
IC Installation
Once the solder and bridges are cleaned off with a solder wick, the new
IC can be installed. You must prevent static charges from damaging the
new IC by using a grounded wrist strap. The amount of static electric you
generate depends upon the humidity level and the clothing worn that day.
Some days you will not generate enough static electricity to damage the
new IC.

4. Remove the blobs of Chip Quick by heating and removing with a solder
sucker.

To solder all the IC leads without creating bridges, you need a constant tip
temperature soldering iron.
The constant tip temperature makes soldering uniform and increases the
speed of the soldering so you don’t have to resolder missed leads. Since
these constant tip temperature irons have a 5-10 second warm-up time
5. The remaining Chip Quick is removed with a solder wick. Move the there is no reason to leave these irons on when in use.
wick in the same direction as the lands of foil.
1. Whichever iron you use, clean the tip by dipping it into a cleaner or 5. Apply flux from a pen to all the IC leads to stop solder bridges.
tinner. Kester and Multicore manufacture these. A dirty tip will cause
you to mis-solder some IC leads as you drag the solder across the IC
pins.

2. Tin one land on the board, then position the IC over the lands.
3. With the IC in place solder the lead to the tined land.
6. Using the magnifying glass, place the iron’s tip furthest away from you
on the IC pins and apply enough solder for 10 lands. Using the flat
part of the iron, drag the solder blob down the pins in a side by side
motion (zigzag pattern) allowing the solder blob to touch (heat) each
IC lead and land. Only a small amount of solder resides at each land.
At first it looks at though the lead was not soldered.

4. Check the IC position and solder another lead to hold the IC in place.

8
 9
7. After soldering all the pins, run a dental pick across the pins to see if
movement reveals an unsoldered one.

10. Remove the excess flux by spraying the area lightly with flux remover.

8. Most technicians forget to inspect for bridges after installing the IC.
When power is turned ON, a bridge will take out the new IC or dam-
age another related parts. Therefore it is important to inspect the pins
for bridges before approving your own work.

11. Place a towel over the work and dab the flux off with the stiff bristles of
the brush. This leaves the work clean without the cotton fibers leftover
had you used a cotton swab.

9. Using a low flux solder means you do not have to clean the board of
flux with a flux remover…

Sony is a registered trademark of Sony.

Chip Quick is a registered trademark of Chip Quick Inc; Mashpee, Mass.
NOTES

10
 11
Repair Procedure
First Generation DVD
1. Check both video jacks for broken solder connections.
2. Press down on IC281 when the intermittent occurs. Resolder all the
The first generation Sony DVD player consisted of two models, the DVP-
pins if the condition responds to movement. Use flux on the pins to
S3000 and the DVP-S7000. They housed separate laser assemblies to
prevent solder bridges and inspect the pins before powering the unit
play DVDs and CDs. Much of the video processing was done by discrete
on.
medium size ICs. Failures across the country have been very low so
3. If the problem appears thermal, cool off the IC to see if the brightness
there is not much feedback history.
returns. Replace IC281.
Symptom 1: Intermittent loss of brightness in the pic-
ture during PB

Cause: 1. Broken Video jack solder connection

2. A/V Decoder IC281 broke solder connection
3. A/V Decoder IC281 defective.
 MB - 75 Board

X001
X002
Shield X280
IC002 R213
X003
A/V
Decoder
IC281

1ST GENERATION - A/V DECODER / XTAL LOCATION SYMPTOM 1, 2 12/7/00

12
 13

First Generation DVD

The first generation Sony DVD player consisted of two models, the DVP-
S3000 and the DVP-S7000.
Symptom 2: No color or colors changing in the pic-
ture.

Cause: 1. X280 (66MHz) crystal near IC281 on the main board.

2. X003 (27MHz) crystal in the “can” on the main board.
Repair procedure
1. Turn the unit ON. The Xtals will start immediately. Check the 66MHz.
crystal by placing a scope and frequency counter (using a X10 probe)
on the crystal (corner nearest IC281) or on either side of R213 that is
in series with the Xtal. If the signal is off frequency or below 0.9Vp-p,
replace the crystal.
2. Perform the 27MHz free run adjustment by grounding TP025 and set-
ting RV001 for 27MHz +100Hz at TP018.
 27 MHz
PLL IC002/16
3.3V FL281 FL282 R216
22

1V p-p
1.8Vdc

117 X280
MPEG R213 66 MHz
DECRYPT BUFFER
VIDEO 220
IC184 CONTROL
DECODER
IC217
IC281 87
LETTERBOX
IC310

1ST GENERATION - 66 MHz XTAL SYMPTOM 2 21DVD03 12/28/00

14
 15

27MHz
LPF TP018
IC006

X003 MB-78 BOARD FL012 MPEG AUDIO DEC IC381/27

27 MHz 21
D001
18
R022 VIDEO DECODER IC281/87
22 VIDEO ENCODER IC475/8
PLL BUFF FL036 LETTER BOX IC310/91
IC002 16
IC012 SUB PIX IC312/123
27 MHz
19 VIDEO EQ IC317/89
42 4.7Vdc DATA PROCESS IC181/3
R027 FL037 DECRYPT IC184/21, 43
-5V 100K BUFF CONTROL IC217/24
TP025
TP025
RV001
27 MHz
FREE RUN 27MHZ ADJ
1) GND TP025
SHIELD ON RV001 2) ADJ. RV001
MB-78 BOARD 27MHz FOR 27MHz + 100HZ
AT TP018
X003 IC002

TP018

1ST GENERATION - 27 MHz DISTRIBUTION SYMPTOM 2 22DVD03 1/8/01

NOTES

16
 17
2. If the DVD RF level is above 0.9Vp-p, suspect the spindle motor. Even
First Generation DVD though the DVD disc spins, replace the spindle motor (P/N = 1-698-
944-11). Often when the spindle motor is bad, the RF eye pattern is
The first generation Sony DVD player consisted of two models, the DVP- not clear or the waveform squeezes and expands like a musical ac-
S3000 and the DVP-S7000. cordion before shutting down.
Symptom 3: No DVD disc detected at start up. CDs
may PB OK.

Cause: Laser assembly or Spindle motor is at end of its life.

Repair procedure
You will check the DVD RF level and use that to determine if the laser
output is sufficient to play back DVDs.
1. Check the DVD laser output at CN760/pin 1 on the MB board. Al-
though there may not be an eye pattern because the DVD only starts
to play, you should see RF at CN760/pin 1. Normally there is a 1.6Vp-
p eye pattern at CN760/pin 1. The minimum operating RF level is
0.9Vp-p. The CD RF test point is at a different location.
 TT-701 BOARD MB-78 BOARD

CN760
1 2
CN980
DVD 2 IC765 RF PROCESS
RF AMP IC770
1.6Vp-p

27 mVp-p

CN760
BOARD 2
LAYOUT
CN980 1
1 2
IC770
3 4
RF

MB-78 BOARD
1 2
3 4
5 TP891
CN886

1ST GENERATION - RF CHECK POINTS SYMPTOM 3/5 23DVD03 1/3/01

18
 19

First Generation DVD

The first generation Sony DVD player consisted of two models, the DVP-
S3000 and the DVP-S7000.
Symptom 4: Intermittent or distorted sound when play-
ing DVD movies only (not CDs).

Cause: Audio Control IC380 is defective.

Repair Procedure
1. Replace IC380 CXD8603BR (P/N = 8-759-490-29).
 NTSC
RF DATA BUFFER MPEG LETTER SUB
RF DECRYPT VID
PROCESS PROCESS CONT VIDEO BOX PIX VIDEO
TT-701 IC184 ENCODER
IC770 IC181 IC217 DECODER IC310 IC312 OUT
BD IC475

MPEG
AUDIO DIG D/A
AUDIO AUDIO
CONTROL FILTER CONV
DECODER OUT
IC380 IC801 IC802
IC381

1ST GENERATION - A/V PROCESS SYMPTOM 4 24DVD03 12/28/00

20
 21
Alignment after laser replacement
First Generation DVD
The Tilt, focus, and Tracking adjustments are performed automatically
from the test mode using the remote and test discs. After the test mode is
The first generation Sony DVD player consisted of two models, the DVP-
accessed and “drive automatic adjustment” is entered, you are prompted
S3000 and the DVP-S7000.
to load the first DVD disc for alignment. Afterwards the screen prompts
Symptom 5: No PB or Picture freezes when playing you to replace the disc with a dual layer DVD and then finally with a CD to
parts on some dual layer (gold) discs. complete the alignment. The procedure is as follows:
• Access the Test Mode by pressing the following buttons on the re-
mote: Time, Clear, then Power.
Cause: 1. Laser getting weak. • From the Test Mode Menu, select 1. Drive Auto Adjustment.
2. ROM IC093 cannot PB marginal spec gold discs. • From the Auto submenu, select 0. All (discs – one at a time).
Repair procedure • The screen will prompt you as to what disc to place on the tray and
what buttons to press to complete the alignment.
You will measure the DVD RF level going to the servo (not video) stages
and use that level for making the laser performance judgement.
1. See service bulletin 47 to locate TP891 (same as CN886/pin 5). Less
than 0.95Vp-p means you should replace the optical assembly. Align
the unit for all three disc types (CD, DVD single and dual layer).
2. If the RF level is normal at approximately 1.5Vp-p, replace ROM IC093
as in service bulletin 43R2 depending upon the model.
NOTES

22
 23
your unit from responding to the Power ON button. This is because
Second Generation DVD the front panel must be removed to reseat the encoder cable and it is
more important that you locate the problem. Either use your ohm
The second generation DVD players consist of models DVP-S300, DVP- meter to locate a short at the power supply connector CN201 or re-
S500d, DVP-C600d, and DVP-S7700. peatedly press the power button while monitoring the output voltages
Symptom 1: No response to the Power ON button. to see which one is missing:
CN201/pin 1 = +5.2Vdc
CN201/pin 2 = +5.2Vdc
Cause: There are three common causes for this symptom.
CN201/pin 3 = Ground
1. A damaged power supply;
2. A short on another board that causes no power supply output voltage; CN201/pin 4 = +3.3Vdc
or CN201/pin 5 = Ground
3. A defective front panel encoder (ref #165 in the DVP-S500d service CN201/pin 6 = [Link]
manual) preventing IC604 from reading the power ON button by lock-
CN201/pin 7 = Ground
ing up its program so the unit may not turn ON (intermittent turn ON).
CN201/pin 8 = P Cont (input)
Repair Procedure: CN201/pin 9 = AU +12Vdc
The power supply runs all the time when 120VAC is input, producing E CN201/pin 10 = AU Ground
+5V. The +3.3V, +5V and +12V outputs are switched ON when the unit is CN201/pin 11 = AU –12Vdc
turned ON. You first need to determine if the basic power supply is defec- CN201/pin 12 = -12Vdc
tive.
CN201/pin 13 = Ground
1. Unplug the cable from the only connector on the power supply, CN201.
Look for E+5Vdc at CN201/pin 6 (alternate test point is at PS312) CN201/pin 14 = Motor +12Vdc
from the power supply board. If there is no voltage, the power supply CN201/pin 12 = Motor Ground
is inoperative. The most common cause is a shorted main oscillator Use the +3.3V and 5V distribution diagrams in this book (symptom 2) to
MOSFET transistor, Q103, which has taken out the main fuse. Q103 locate the shorted IC.
P/N = 9-880-437-01 which is a 2SK2798 for the USA models.
If the new Q103 fails or there is still no output voltage, replace the
associated control parts Q101, Q102 and D104.
2. If the power supply does produce the E+5, the front panel rotary en-
coder or a short in another board is suspected. The encoder is at-
tached to a ribbon cable that plugs into CN103 of the front panel board.
Unplug the encoder, plug in the power supply cable and press the
power ON button to verify the defect.
3. If the unit still did not power up, you may leave the rotary encoder
cable detached while you look for the short circuit that is preventing
 CN201
Q211 SW. 14 MTR+12V
2SJ488
D211 P211
T101 11 AV+12V
Q103 OSC. 6 E+5V
2SK2178 D211 P312

D104 Q311 SW.

2.4V 2SA1679

Q101 Q102
Q312 2
2SK2798 2SC2377
INV. P311
1 +5.2V
8 P CONT.
P CONT.
IC611 4 3.3V
3.3V REG.
D611 Q511,
P511
Q512 11 AV-12V
SWITCH 12 -12V
HS-930 SU
BOARD

2ND GENERATION - POWER SUPPLY SYMPTOM 1 4DVD03 1294 1/8/01

24
 25

FL88 BD. MB78 BD. HS930 SW BD.

POWER SUPPLY

P CONT.
POWER IC611,Q311,
IC604
Q211
IF MICON

CN103

ROTARY EVER
ENCODER 5V
JOG WHEEL
ENTER
BUTTON

P/N 1-475-685-11

2ND GENERATION - POWER ON SYMPTOM 1 18DVD03 1307 1/16/01

NOTES

26
 27
If the power supply is OK, the sled may be defective on these older units.
Second Generation DVD Remove the lid that houses the mechanism and slide the laser away from
home at the spindle motor. At power ON, the laser should travel to the
The second generation DVD players consist of models DVP-S300, DVP- spindle motor (home) then move outward. If home is not detected, the
S500d, DVP-C600d and DVP-S7700. laser assembly will incorrectly remain where it is and the unit will shut
Symptom 2: Powers OFF two seconds after turn ON down. The sled motor assembly is P/N = X-394-713-71.

Cause: There are two causes for this symptom –

1. An internal IC short will load down a power supply voltage. This re-
moves the voltages to the other ICs and communications end. Once
IC communications end, Syscon shuts down the DVD player because
it senses a defect.
2. At power ON the laser must be detected at home position or the unit
will detect a malfunction and shut down. If the sled motor is frozen,
the laser will not return to home.

Repair Procedure:
If the power supply board makes a chirping noise when you press the
power button, an output is being loaded down. Measure the output volt-
ages to find out which one. The most common shorted ICs are:
nd
2 Generation Players - Shorted ICs
Function IC # Ref # in DVP-S500d
Large Gate Array (LGA) CX8728Q IC804
Audio DSP CX8730R IC506
 FL201 IC201, IC202

+3.3V FL202 IC203

INTO FL006
CN001/5
FL805 IC806, IC810

FL101 IC104, IC105, IC101

2ND GENERATION - MB-78 BD. -3.3V DISTRIBUTION (DVP-S500D) 7DVD03 1297 11/30/00

28
 29

FL801 IC804

FL802 IC807

FL803 IC811

FL807 IC805, IC803

F005 FL804 IC806
+5.2V 1.6A
INTO FL003 CN601/2 (FL-88 BD.)
CN001/7,8 D 5V
S 5V
FL007 OP AMPS: IC452, IC502,IC507

FL501 IC506, CN501 (CHECK)

FL007
F006 FL502 IC506
1.6A
A 5V
FL005 FL808 IC806

CN252/9 (AU197 BD.)

FL254 IC252
AU 5V
FL001 CN252/25 (AU197 BD.)
DP 5V
FL008 FL208 OP AMP IC205

FL211 PLL IC209

FL212 OSD IC207

FL251 IC251

FL252 IC252
CN203/10, CN252/4 (AU-197 BD.)

2ND GENERATION - MB-78 BD. +5V DISTRIBUTION (DVP-S500d) 5DVD03 1295 12/28/00
 FL251 IC252
IC207 IC201 IC202 CN001 CN002 FL212
FL202 FL201 FL254
FL001 FL005
CN252
FL007 FL003 IC251 IC252
IC811 FL006 FL008 IC203
FL803
F808
IC807
FL807 FL802
FL502
IC363

IC802
IC803 IC805 IC806
IC810
MB-78 FL805
FL801
BOARD
IC506

FL208 IC209

FL211
IC804

CN101 IC608
IC101 IC105 IC604 IC104

FL101
CN251 CN702 CN701 CN601

TOP BOTTOM

2ND GENERATION - "FL" FILTER LOCATIONS 6DVD03 1296 1/8/01

30
 31
detected when the RF level drops lower than 0.9Vp-p. Even when no
Second Generation DVD disc is detected at slightly below 0.9Vp-p, a DVD may still play in the
test mode, producing only a low amplitude eye pattern. No picture
The second generation DVD players consist of models DVP-S300, DVP- appears when the servos are individually (manually) turned on for PB
S500d, DVP-C600d and DVP-S7700. in the test mode. See the Test Mode section of this book for further
Symptom 3: Plays CD but not DVD discs information.
3. If the laser assembly tilts and the RF starts at 1Vp-p (minimum) be-
fore shutdown, the spindle motor could be worn. Replace the spindle
Cause: There are three common reasons that the player will only PB CDs: motor if the RF signal is above 1Vp-p (laser is OK). Sometimes a
1. The laser beam must be perpendicular to the disc. This is critical defective spindle motor shows up in the test mode when the unit in-
when reading fine pitched DVD discs, but not for CDs. Therefore if correctly identifies a 12cm DVD as an 8cm disc when attempting to do
the tilt servo is not working, CDs will still play but not DVDs. Inspect the DVD drive adjustments. Enter the test mode and select: 2 Drive
the Laser base unit for a crack in the plastic preventing tilt. Manual Operation, 0 Disc Type, and 5 Disc Type Check.
2. The laser assembly may have low output. As the laser output de- 4. The EEProm data may be defective but can be reset to default user
creases with use, the RF eye pattern decreases in amplitude causing and service values from the Test Mode. After the default values are
skipping, and finally no DVD playback. entered, the player must be aligned. The procedure for resetting the
3. The spindle motor must turn faster when playing a DVD. As the motor EEProm is as follows:
brushes wear down, the torque at the high speed cannot be main- • Access the Test Mode by pressing Title, Clear, then Power buttons.
tained and the DVD does not reach the normal operating speed. • From the Test Mode Menu, press 2. Drive Manual Operation
4. Corrupt EEProm data. • From this sub menu select 7. Check for the memory access.
• Select 1. EEProm Default Set
• Press RETURN several times to go back to the initial Test Mode Menu
Repair procedure to begin automatic alignment.
1. Inspect the plastic base unit holder (DVP-S500d ref. #263) for cracks • Select 1. Drive Auto Adjustment and follow the directions to adjust tilt,
that prevent the laser assembly from tilting. focus and tracking sections.
You can also operate the tilt mechanism from the test mode under
section “Manual Adjust 2” for inspection. With the player OFF, press
the remote control TITLE, CLEAR, and then the POWER button to
enter the test mode. Using the number buttons, select 2 Drive Manual
Operation, 5 Manual Adjust, then 2 Tilt Offset. After remembering the
original offset number, use the arrow buttons to change the offset
number and drive the tilt motor. As the motor turns, the laser assem-
bly should be mechanically tilting. Return to the original offset number
before exiting (exit by pressing the power off button).
2. On the MB-78 board monitor, check connector CN303/pin 1 for a RF
(eye pattern) signal when trying to play a DVD. The normal signal
level here is 1.2Vp-p. As the laser ages, this level decreases. Skip-
ping occurs when the level drops to approximately 0.9Vp-p. No disc is
2ND GENERATION - OPTICAL ASSEMBLY SYMPTOM 3 19DVD03 1/3/01

32
 33
Repair procedure
Second Generation DVD
1. Insert DVD and monitor the RF test point on the MB board (CN303/
pin 1). If there is a clear eye pattern at start up, the ARP IC806 must
The second generation DVD players consist of models DVP-S300, DVP-
be OK to support the servo system that produces this eye pattern.
S500d, DVP-C600d and DVP-S7700.
The A/V decoder must be causing the dark screen. Replace the A/V
Symptom 4: No playback - decoder IC203.
2. If RF is present but NO eye pattern is obtained at the CN303/pin 1 test
• Disc stops spinning, DVD logo on screen; or point, the servos are not functioning. If the RF is at least 1Vp-p, sus-
• Disc stops spinning, Dark screen (no video), no pect the ARP IC806.
initial DVD picture logo, no sound.

Cause: There are two common causes for this no PB symptom -

1. ARP (IC806 in DVP-S500d) CXD1865R defective or
2. A/V Decoder (IC203 in DVP-S500d) L64020-D-QC-27 defective.
 IC811
DECRYPT

EYE
PATTERN

RF FROM IC203 IC252

IC806 A/V VIDEO
OPTICAL VIDEO
ARP DECODER OUTPUT
ASSEMBLY DECODER

SLED FOCUS
TRACKING IC502
SPINDLE SERVO
LOADING DSP
DRIVERS

2ND GENERATION - VIDEO PROCESS SYMPTOM 4/5 20DVD03 1302 1/8/01

34
 35

Second Generation DVD

The second generation DVD players consist of models DVP-S300, DVP-
S500d, DVP-C600d, and DVP-S7700.
Symptom 5: Multiple Symptoms -
1. Color / Picture distortion (after warm up):
• only yellow color;
• large digital blocks during playback
2. Dark screen - no DVD logo at power ON.

Cause: A/V decoder (IC203 in DVP-S500d) L64020-D-QC-27 defective.

Repair procedure
1. Replace A/V decoder (8-759-564-38).
NOTES

36
 37
one end and bringing it around to unsolder the remaining connec-
Third Generation DVD tions. Chip Quick  does this best. Lift the hot filter off with tweezers.
Although any IC can short, the more commonly shorted IC is IC701,
The third generation DVD players consist of models DVP-S330, DVP- fed by B+ filter FL701.
S530, DVP-S550 and DVP-C650d.
Symptom 1: Green power light does not stay on. Communications Failure
Cause: There are three common causes for the unit returning to the There is an initial communications between IC201, IC202 and IC205/6 at
standby (power OFF) state. Follow the repair procedure to determine power ON. Once these three ICs have talked, Syscon IC202 communi-
which one is the cause. cates with the remaining ICs on the serial and parallel bus. Syscon uses
1. A defect in the power supply causes a loss of power to one or more chip select pulses to select an IC, communicate with it and repeats this
ICs, resulting in no communications. When there are no communica- pattern with the next IC. Since the pattern is the same, we can use the
tions, Syscon shuts down the player. chip select signal to determine which IC is not communicating.
2. Similarly, if an IC in the unit shorts the power supply, there will also be 1. Resolder IC205/6 and recheck the unit for operation.
no communications and the unit will shut OFF. 2. If the unit works when ON but doesn’t turn ON consistently when the
3. Incomplete communications between an IC and Syscon is considered power button is pressed, perform S/B 62R1 to insure reliable reset of
a defect and shutdown is the protection. three ICs on the MB board.
Repair Procedure: 3. IC202 sends chip select pulses to ICs on the MB-82/85 board in the
Either a short circuit or a communications failure in an IC is what is caus- order listed in the chart. If IC202 gets no acknowledgement from an
ing the problem. IC, the next chip select pulse will not output and the unit will shut
down. Therefore if a chip select pulse is missing at power ON, the IC
Short Circuit before it on the chain is not acknowledging. Check each chip select
1. Check all the output voltages from the power supply. If all the volt- source at DVD power ON with a scope and determine which signal is
ages are present, go to “Communications Failure”. missing. Suspect the previous IC on the list. For example, if chip
2. If any voltages are 0V, unplug the MB-85 board to see if you can select XCS (#6) was missing, the A/V decoder IC401 may be defec-
isolate the short. The power supply will regulate unloaded. tive. Replace IC401.
3. A short on the +12 volt line means either IC801 or IC802 is defective
Power ON IC check sequence
since they are the only ICs (on the MB85 board) that use +12V. Re-
move IC802 and if it is shorted, check the sled motor by applying a Chip Select Source Destination IC
3Vdc from an external power supply to see if it will run. 1. CS 1 - IC202/pin 10 SRAM IC204 / HGA IC601
4. A short on the 3.3 volt line means any one of a number of ICs on the 2. CE IC202/pin 11 Flash ROM IC205/6
MB-85 board is bad. 3.3 volts feeds each IC through a three connec-
tion inductive “FL” filter chip component. This is shown on the 3.3V 3. CS 3 IC202/pin 8 AV Decoder IC401
Distribution Diagram. Not all the ICs listed are used in every DVD 4. CS 4 IC202/pin 7 HGA IC601
player. The FL filter can be removed by applying excessive solder to 5. CS 2 IC202/pin 9 AV Decoder IC401
6. XCS IC601/pin 111 ARP2 IC303
7. HCS - IC601/pin 118 Servo IC701
 SPINDLE CONTROL IC403 AU212 BD.
IC802 IC304 S VIDEO
IC403
MECHANISM DRAM OUT
IC001 SDRAM
RF Y,C COMPONENT
OPTICAL RF VIDEO
LD AMP RF DVD BUFFERS V OUT
DEVICE IC401 COMPOSITE
DATA Y,Pb,P r
TK-51 BD. AV V OUT
IC303 DECODER Y DIGITAL AUDIO OUT
FOCUS ARP2
COIL IC501 IC902
TRACK CD AUDIO DAC 5.1 CH
COIL IC801 DATA, DPS AC-3OUT
FOCUS S. IC905-7
CLK
DATA SPDIF DAC
&
FE CLK ACHI-6, ANALOG
TRACKING
TILT TE CLK AUDIO
COIL TILT
MOTOR PI OUT
M PARALLEL BUS
DRIVER

IC701 IC601 IC202 IC205/ IC204

SERVO HGA SYSTEM IC206 SRAM
SPINDLE CONTROL FLASH
SERIAL BUS
MEM.
M MB-85 BD.
IC802 IC201
SLED SPINDLE, 3.3V EEPROM
M SLED & SPINDLE
LOADING CONTROL IC201
5V DISPLAY
LOADING MOTOR IC303 POWER IR INTERFACE
DRIVER 12V
BLOCK REC MICRO PANEL
M -12V
FR150 BD. SWITCHES
P CONT. FL101 BD.

BLOCK DIAGRAM 13DVD03 1306 12/28/00

38
 39
4. Sometimes when a chip select signal is missing, the IC it points to is Syscon IC202 will tell IC201 to shut down. In this failure example sled
actually not defective. Usually a communications failure between IC202 driver IC802 is defective so the sled cannot move. Since IC701 is the
and the remaining ICs on the serial or parallel bus is within the MB-82/ last chip in the chain, all the chip select signals are present. If the unit
85 board. This could be caused by lack of power to non-communicat- shuts down with all the chip select pulses present, IC701 is not send-
ing IC or it could just be defective. ing the final acknowledgment signal so the problem is at IC701 or its
Another possibility is that one of the programs in that IC cannot finish slave ICs (IC801 or IC802). In this case, use the test mode to manu-
because of a mechanical defect, so there is no acknowledgement ally drive the focus, tracking and sled, tilt motors.
signal to complete the communications. For example, if IC701 is send- 5. Inspect IC205/6 and check to see if this IC is one of the few units that
ing a sled drive move signal but the IC fails to receive a sled home needs to be upgraded in the service bulletin # 61 for a 0.5-second lip
indication after a fixed time (“time out”), IC701 will not acknowledge sync delay. This upgrade has no relation to the green to red power
IC202. light symptom.
 Green Power
Light Does Not
Stay On

Check All
OK Did the Blue Support Remaining ICs on MB
Voltages Communications Yes
Dolby Light Board. Follow Procedure to Locate
from Power Failure
Come On? Missing chip Select Pulse.
Supply

NG No

Problem is
Unplug Power Short Circuit around
Supply Output on MB Board IC201, IC202,
Cables IC205/6

Measuring OK
Voltage at
P.S. Board Is Short on Yes IC801 or IC802
+12V Line? is Defective
NG

Troubleshoot
Use +5V or
P.S. Board Is Short on
Yes +3.3V
+5V or +3V Distribution
Line? Chart to Locate
Short

Troubleshoot
Short on Other
Boards

3RD GENERATION - SYMPTOM 1 FLOW CHART 25DVD03 12/5/00

40
 41

+3.3V
+5V +/-12V
CN201 EVER 5V AU208/212
AV010 BOARD
B301
SRV902
POWER CN202 3.3V,+5V,+12V CN001 MB-82/85
SUPPLY DIG PROC
BOARD BOARD
FR146/148/150
EVER 5V CONV BD.
CN203
-12V,
P CONT FL97/99/101
DISPLAY BD.

3RD GENERATION - POWER DISTRIBUTION 3DVD03 1293 11/30/00

+12V +5V +3.3V POWER
SUPPLY
1 2 5 6 7
CN202

FL501 IC902
FL503
IC401 IC904 IC502
(3.3V) FL502
7
(3.3V)

FL404
1

CN001 IC901 IC403

(3.3V)
FL301 FL014
IC601 FL002
(3.3V) FL403 IC402
IC303 FL402 (3.3V)
(3.3V) FL602 FL401
FL601 FL303
18 IC602 FL005
IC202 IC304
(3.3V) (3.3V)
IC701
(3.3V)
1
FL701 IC801
CN003 FL202 (+12V)
IC205/IC206
(3.3V)
IC204 IC802
(3.3V) FL205 (+12V)

FL204
FRONT BACK
3RD GENERATION - 3.3V FILTER LOCATION 2DVD03 1292 1/8/01

42
 43

+3.3V
FL104 FL404 IC401
INTO
CN001/6,7
FL104 FL401 IC401/161

FL403 IC403

FL402 IC402

FL701 IC701

FL005 CN003/9 TO TK-54 RF BD.

FL202 IC202

GND FL204 IC204

IN FL---- OUT FL205 IC205/IC206
GND
FL301 IC303

FL303 IC304

FL601 IC601

FL602 IC602

FL501 IC502

FL503 IC502

FL502 IC501

3RD GENERATION -3.3V DISTRIBUTION (MB-85 BOARD) 1DVD03 1291 11/30/00

 CN201/ POWER SUPPLY BD.
EVER CN002
5 2 EVER 5V
5V CN001/
FR BD. CN203 3.3V
CN202/ 6 7
R285
CN006 XIFCS
30 76 3 97 CN202/
IC201 SI SO CN001
71 4 77
IF CON IC202
DOLBY SO SI SYSCON
72 5 76

POWER
IC205/6
16 M FLASH
ROM

MB BD.
FL BD.

PARALLEL
BUS TO MEMORY
IM SRAM IC204

3RD GENERATION - INITIAL DATA COMMUNICATIONS SYMPTOM 1 9DVD03 1299 12/28/00

44
 45

CS FROM CS FROM CS FROM CS FROM CS FROM

IC601 IC202 IC202 IC202 IC601

IC902 IC906-7
IC201 IC201 IC501 IC905
AUDIO DAC
INTERFACE 4k AUDIO DAC
2 CH REAR,
CONTROL EEPROM DSP FRONT
DAC CENTER

CS SERIAL BUS

CS FROM CS FROM CS FROM CS FROM

IC202 IC202 IC202 IC601
CHIP
CHIP
SELECTS
SELECTS

IC202
IC205 IC204 IC601 IC701
SYSTEM
FLASH SRAM HGA SERVO
CONTROL

PARALLEL BUS PARALLEL BUS

TWO IC401 CS FROM

IC303
CS FROM AV IC601
ARP2
IC202 DECODE

3RD GENERATION - SYMPTOM 1 - POWER OFF 12DVD 1301 12/1/00

 Power ON IC check sequence
IC401 Third Gen
Chip Select Source Destination IC MB board
1. CS 1 - IC202/pin 10 SRAM IC204 / HGA IC601
81 IC601
2. CE IC202/pin 11 Flash ROM IC205/6
3. CS 3 IC202/pin 8 A/V Decoder IC401 120
4. CS 4 IC202/pin 7 HGA IC601
1 IC202
5. CS 2 IC202/pin 9 A/V Decoder IC401
35
6. XCS IC601/pin 111 ARP2 IC303
7. HCS - IC601/pin 118 Servo IC701

3rd Gen - Power ON Chip Select Sequence

46
 47
CS 4 – IC202/pin 7 to HGA IC601
Chip Select Waveforms
All these chip select signals appear at power ON. The first five chip se-
lect signals also appear as long as the unit is ON. The last two only T

appear at power ON and during the PB of a disc (or when the disc is 1

paused).
CH1!2.00 V= MTB10.0us- 1.16dv ch1-
All waveforms are 3.3Vp-p taken at 10usec/div. time base.
CS 2 – IC202/pin 9 to A/V Decoder IC401
CS 1 - IC202/pin 10 to SRAM IC204 / HGA IC601

T
1

1
CH1!2.00 V= MTB10.0us- 1.16dv ch1-
STOP

CH1!2.00 V= MTB10.0us- 1.16dv ch1-

These last two chip select signals only appear at power ON and during
disc PB.
CE – IC202/pin 11 to Flash ROM IC205/6

T
CH1!2.00 V= MTB10.0us- 1.16dv ch1-

1 XCS – IC601/pin 111 to ARP2 IC303

STOP

CH1!2.00 V= MTB10.0us- 1.16dv ch1-

HCS - IC601/pin 118 to Servo IC701
CS 3 – IC202/pin 8 to A/V Decoder IC401

1
T

CH1!2.00 V= MTB10.0us- 1.16dv ch1-

1

CH1!2.00 V= MTB10.0us- 1.16dv ch1-

 *
# 2 R212 220 OHMS 0 OHMS XFRRST FRRST
IC202 14 1 8
IC201
SYSCON CN006 R257 IF CON
#2
R226 100
3.3V 4 15 43 70 93 77
10k OPEN
#2 P
*
R252 CHECK
FL202 1k 33 OHMS
X3VRST 3.3V
5 4 # 2 R251 *
IC207 #3 1k 120 OHMS
3.3V POWER ON
RESET
2 3 MB BD. FL BD.
FL601

IC401
IC601 71 102
A/V
HGA # 3 R412
100 OHMS
* DECODER
114
XSDR #2
OPEN *CHANGE
RST R755 * IC701 AS PER S/B 62
5.6k - 10k SERVO
#2 = STEP 2
26 DSP
#3 = STEP 3

D701

X3VRST

3RD GENERATION - SERVICE BULLETIN 62 (SYMPTOM 1) 8DVD03 1298 1/8/01

48
 49

Third Generation DVD

The third generation DVD players consist of models DVP-S330, DVP-
S530, DVP-S550 and DVP-C650d.
Symptom 2: Audio Distortion after warm up

Cause: 1. Failure in A/V Decoder IC401; or

2. Failure in Audio DSP IC501

Repair Procedure
Often the audio distortion occurs after the unit gets warm, appearing in
both front L & R channels but less in both rear AC-3 channels.
1. To determine which IC is defective, freeze the heat sink above IC401
on the MB board when the problem appears. If the problem does not
go away, IC501 on the bottom of the board is defective.
 VIDEO
OUTPUT

IC303 IC401
ARP2 A/V DECODER

DVP-S330 ONLY IC902 AUDIO OUT

SERVO D/A CONV L/R FRONT

IC501 AUDIO
AUDIO DSP IC903-7 OUT
D/A CONV
L/R REAR
CENTER

3RD GENERATION - AUDIO DISTORTION SYMPTOM 2 10DVD03 1300 12/28/00

50
 51

Third Generation DVD

The third generation DVD players consist of models DVP-S330, DVP-
S530, DVP-S550 and DVP-C650d.
Symptom 3: Multiple Symptoms
1. The spindle motor rotates immediately at power ON
instead of 5 seconds later.
2. The tray may not come out (displays “EJECT”).
3. There also may be a dark screen (no video
output, no initial DVD logo).

Cause: Spindle / tray / sled driver IC802 is defective. Video was muted
because communications were locked up by IC401.
Repair Procedure
IC802 will feel cooler than the similar IC801 next to it. IC802 may also
short the +12V line, producing symptom 1.
1. Remove the MB board, turn it over and replace IC802 (P/N = 8-759-
567-26).
 TK51 BD. MB BD.

+12V
IC401
A/V DECODE

IC802

SPINDLE M
IC303 DRIVER
ARP2

IC001
RF AMP
SLED
IC701 DRIVER M
SERVO
DSP

LOADING M
DRIVER

IC202 IC601
SYSCON HGA

3RD GENERATION - SERVO SYMPTOM 3 11DVD03 1300 12/28/00

52
 53

Third Generation DVD

The third generation DVD players consist of models DVP-S330, DVP-
S530, DVP-S550 and DVP-C650d.
Symptom 4: Unit goes back to standby mode during
playback or after being left ON in the stop mode.
Pressing the MB board makes the unit remain on
longer.

Cause: Broken solder connection at a major IC stops the communica-

tions chain and the unit goes into protection by powering OFF (standby).
Repair Procedure
1. Remove the capacitors around IC401 for clearance and resolder all
the pins. If you created solder bridges, you have not applied liquid
flux (Kester flux pen) at the foot of the IC legs or you touched the legs
close to the IC body with the iron. Remove the bridges with thin brad
solder wick. Inspect each pin carefully, then remount the electrolytic
capacitors.
Heat only the
feet and lands IC Body Do NOT apply
heat here

2. While you have the MB board out, resolder the pins on IC206; and
3. Resolder the pins on IC202.
 IC401

Electrolytic
Capacitors
around
IC401

MB
board

3RD GENERATION - RESOLDER IC401 SYMPTOM 4 1/8/01

54
 55
* Automatic Adjustments
Third Generation DVD
After replacing the Laser assembly, EEProm IC201 or Flash ROM IC205/
IC206, enter the test mode using the remote control and perform the “Drive
The third generation DVD players consist of models DVP-S330, DVP-
Auto Adjustment”. This alignment method uses three standard test discs
S530, DVP-S550 and DVP-C650d.
one at a time to adjust the following:
Symptom 5: Picture freezes or shuts down when try- • DVD laser tilt angle for maximum RF level
ing to play dual layer (gold) DVD movies. • Focus gain and offset voltages to insure reliable RF data
• Tracking gain and offset voltages to locate data quickly
See the Test Mode section of this book for more details.
Causes:
• User may have changed disc DVD PB settings
• ROM IC205 needs to be upgraded or the
• A/V decoder is defective.
Repair Procedure
1. Enter the Test Mode and reset the user and service EEProm data.
• Enter the Test Mode by pressing Title, Clear, Power.
• In the Test mode, select 2. Drive Manual Operation
• From this menu, select 6. Memory Check
• When the EEProm Data menu appears, follow the bottom directions
to return to default values by pressing the Clear button.
After you return the data to default levels you need to perform the
automatic adjustments* with test discs. See Automatic Adjustments.
2. See service bulletin 58R1 to see if the DVD player has the older ROM
IC205 on the MB board. If it does, replace it with the larger IC206 (P/
N 8-759-594-81). To avoid cold solder connections when installing
the new IC, clean the unused foil pads with an eraser and apply flux
before soldering the new IC206 on the board. Afterwards perform the
automatic adjustments with all discs (CD, DVD - SL single and DVD –
DL dual layer). *
3. If the new IC206 ROM is already on the board according to service
bulletin 58R1 (MR27v1602d-xx, 2XX-1.95 version or greater), a de-
fective A/V Decoder IC401 must be causing the picture problem.
Replace IC401.
 MR27V1602D-53
210B - 2.3

MB
board IC206 version
IC401

Electrolytic
Capacitors
around
IC401
Flash ROM
IC206 or IC205

3RD GENERATION - FLASH ROM LOCATION SYMPTOM 5 1/8/01

56
 57

Third Generation DVD

This only applies only to multi DVD changer model
DVP-C650 –
Symptom 6: Unit powers ON but no buttons work.
Displays error code E27.

Cause: Ripped flex cable, reference # 180.

Repair Procedure
1. Replace the flex cable (P/N 1-791-200-11) and secure the new flex
cable so the rotating tray table does not shear it. See service bulletin
# 64.

Flex
Cable
 Flex
Cable

DVP-C650

58
 59

Third Generation DVD

This only applies only to multi DVD changer model
DVP-C650 –
Symptom 7: Tray does not rotate.

Cause: Tray Driver IC652 defective.

Repair Procedure
1. Replace IC652 (P/N = 8-759-522-08).
 Third Generation DVD
The third generation DVD players consist of models DVP-S330, DVP-
S530, DVP-S550 and DVP-C650d.
Symptom 8: Tray does not Eject.
Displays :”LOCKED”.

Cause: Nothing wrong with the unit. Tray is locked out in the display unit.
Use a SONY DVD remote to lock or unlock the tray.
Repair Procedure

Lock
1. With the unit OFF (red light), press the following buttons on the re-
mote: 1, 4, 1, 1, power.
2. The unit will come ON. Once a disc is detected, the tray will no longer
respond to the eject button. The display will show LOCKED each
time the eject button is pressed.

Unlock
1. With the unit OFF (red light), press the following buttons on the re-
mote: 1, 4, 1, 0, power.
2. The locked display will no longer appear and the tray open button will
work normally.

60
 61

Fourth Generation DVD

The fourth generation DVD players consist of models DVP-S350, DVP-
S560, DVP-S560, DVP-S570, DVP-C660d and DVP-C670d.
Symptom 1: No CD or DVD PB. No Disc or [Link]
customer error code.

Cause: Tracking coil fuse F402 open.

Repair Procedure
1. Refer to service bulletin 68 to change resistor values that will lower
the tracking gain.
 *R418
150k 82k IC401 1/4
FOCUS/TRACK
TILT DRIVER
11
R425 CN201
4 21
100k
IC404 5 12 -
SERVO TRACKING
DSP COIL
CXD 9569R 7 13 +
5 22
R460
100k F402

*R416
150k 82k

1.7V REF
IC403/14

* CHANGE PER S/B 68

4TH GENERATION - TRACKING DRIVE SYMPTOM 1 14DVD03 1304 1/8/01

62
 63

Fourth Generation DVD Fourth Generation DVD

The fourth generation DVD players consist of models DVP-S350, DVP- The fourth generation DVD players consist of models DVP-S350, DVP-
S560, DVP-S560, DVP-S570, DVP-C660d and DVP-C670d. S560, DVP-S560, DVP-S570, DVP-C660d and DVP-C670d.
Symptom 2: Symptom 3: Pressing the tray open button does not
1. Goes to Standby (red light) after powering ON. cause the tray to open.
2. Goes to Standby (red light) while playing a disc.
Cause: Syscon IC102 failure.
Repair Procedure
Cause: Syscon IC102 failure or there is nothing wrong.
If the display showed “STANDBY” after pressing the front panel power
Repair Procedure button, the power supply was not loaded down by a short circuit and it is
1. First press the front panel power button. The power light should change OK.
from red (standby) to green (ON), then back to red. (No light ⇒ red Tray driver IC402, its controller, IC404 or SYSCON IC102 must be caus-
light ⇒green light ⇒ red light). While the red light (standby) is ON, ing no tray movement. Replace IC102 first.
press either the PLAY or TRAY OPEN/CLOSE button. If the unit pow-
ers ON again there is nothing wrong with the unit. This is normal. The
unit entered the standby state after pressing the latching front panel
power switch. Think of the front panel ON switch as a master power
switch. The DVD player will not respond to the remote unless this
master switch is ON (depressed).
2. If pressing the PLAY or TRAY button does not power the unit back up,
check for B+ by looking for Xtal activity (X101 = 2.4Vp-p, 1.6Vdc) at
IC102. Xtal activity means there is B+ but does not mean the entire
IC102 is OK. Replace IC102.
 3.3V

AI-17 BD.
X401
2MHz
IC104
9 24 55 76 110
X IF BUSY FLASH
ROM
SO
IC404 C SOX
SI IC102
IF CON.
PLAY SYSCON
X IFCS
PARALLEL
BUS
53 54
P CON.
1.6VDC 2.4V p-p
1.6VDC
X101 M001
12.5MHz PARALLEL
TRAY
BUS
MOTOR
POWER
SUPPLY IC404 IC402 1/3
BOARD SERVO LOADING M
DSP DRIVER

4TH GENERATION - INITIAL COMMUNICATIONS SYMPTOM 2/3 15DVD03 1305 1/8/01

64
 65
If these input signals are present at the test points of the extender board
Fourth Generation DVD but not at the rear panel jacks, replace buffer IC101 on the bottom of the
AI board.
The fourth generation DVD players consist of models DVP-S350, DVP-
Alternate Test Procedure
S560, DVP-S560, DVP-S570, DVP-C660d and DVP-C670d.
You can also check for chroma leaving the MB board at IC502/pin 77
Symptom 4: Multiple Symptoms - without disassembly. IC502 is located to the right of the tray/laser assem-
1. No chroma from the S video output jack; or bly and accessible while the player is fully assembled.

2. No component video (Y, B-Y, R-Y) output. The com- R506

posite video output is OK in both cases. 77

Tray/laser assembly 61
60
Cause: Output Video Buffer IC101 failure
Repair Procedure IC502
In the following steps you will remove the MB board from under the mecha-
nism deck and use the jig to operate the board and the mechanism out-
side the unit. This way you can check the video signal entering the video 1
buffer and verify IC101’s defect. 1. Turn the DVD player ON by pressing the power button. The player
1. You can damage the laser when unplugging the laser assembly. To will enter Standby (red light). Press tray open or play to power the unit
prevent this, either short out the laser diode with a solder blob on the ON. The power supply will remain ON and the front panel display will
ribbon cable or use an anti static mat with a wrist strap. light.
2. Set up the jig (P/N J-6090-100A) to operate the MB board outside the 2. Within two seconds after a communications check is completed, the
unit (you have to take out the MB board anyway to replace IC101 so it color DVD logo will appear on the TV screen. The logo is shortly
will take an extra two seconds to check the signal and prove IC101 is replaced by an “Insert Disc” message on a blue stripe. If the message
the cause of this symptom). is in B&W, place your scope probe at the left side of R506 behind
3. Press power ON, insert a disc and press the play button to keep the IC502. If there is signal (chroma) present, Video Buffer IC101 on the
unit powered ON. bottom of the AI-17 board is defective. IC502/pin 77 = 0.6Vp-p, 10usec/
4. Check IC101’s input signals at the extender board’s CN103 pins: div.

Signal Level * Test point name CN103/pin

Composite video 1Vp-p JL103 25 T

S Video - Chroma 0.6Vp-p JL104 21

S Video - Luminance 0.9Vp-p JL105 17 Chroma
H sync pulses
Component Y 0.9Vp-p JL107 4 1 PKD

* Typical level taken from four sample movies +0.1V. CH1 200mV= MTB10.0us- 0.88dv ch1-

IC502/pin 77 = 0.6Vp-p, 10usec/div.

 MB BD. AI-17 BD.

VIDEO
OUTPUT

VIDEO V COMPOSITE
VIDEO
VIDEO Y Y
RF
IC302 IC101 S VIDEO
FROM IC502 VIDEO C
ARP 77 VIDEO C
OPTICAL A/V DECODER Y
ASSEMBLY BUFFER
R-Y
Y, R-Y, B-Y
B-Y

4TH GENERATION - SYMPTOM 4/5 16DVD03 1303 1/8/01

66
 67

Extender Jig
P/N J-6090-100A

MECHANISM DECK

4TH GENERATION - SERVICE POSITION SYMPTOM 4 17DVD03 1/8/01

NOTES

68
 69

Fourth Generation DVD

The fourth generation DVD players consist of models DVP-S350, DVP-
S560, DVP-S560, DVP-S570, DVP-C660d and DVP-C670d.
Symptom 5:
Picture is distorted or there are Digital blocks that
appear during the movie.

Cause: A/V Decoder IC502

Repair procedure
In older DVD players this symptom is characteristic of a weak laser. In
this newer DVD player model, this picture-related symptom is caused by
the A/V Decoder defect. Much MPEG unscrambling now takes place in
one very complex A/V decoder instead of discrete parts, making it easier
to relate a picture problem to one part. Replace IC502.
 Unlock
Fourth Generation DVD
1. With the unit in standby (red light), press the following five buttons on
the remote in this order:
The fourth generation DVD players consist of models DVP-S350, DVP-
• 1,
S560, DVP-S560, DVP-S570.
• Angle Change,
Symptom 6: Tray does not Eject. Displays :”LOCKED”. • Sub-Title Change,
• 9,
• Power.
Cause: Nothing wrong with the unit. Tray is locked out in the display unit.
Use a SONY DVD remote to lock or unlock the tray.
2. The locked display will no longer appear and the tray open button will
Repair Procedure
work normally.
Lock and unlock are the same procedures. Each time the code is en-
tered, the unit alternates between lock and unlock.
Lock
1. Press the front panel power switch and wait two seconds for the unit
to enter standby (red light). With the unit in standby (red light), press
the following five buttons on the remote in this order:
• 1,
• Angle Change,
• Sub-Title Change,
• 9,
• Power.

2. The unit will come on. The tray will respond to the eject button. How-
ever, once a disc is detected, the tray will no longer respond to the
eject button. The display will show LOCKED each time the eject but-
ton is pressed.

70
 71
In checking the A/V Decoder (CDX1930 IC401), the OSD words
Test Mode - Third Generation “CHG_COLCON” mean this part of the IC is OK.
1. Drive Auto Adjustment
The test mode allows you to diagnosis problems and make adjustments
using the remote commander and TV monitor. The instructions and re- Automatically plays the disc and reloads new data into EEProm IC201.
sults are given on the TV screen (OSD). This is used when memory IC201 or the optical assembly is replaced.
Test discs are required for these adjustments. The Super Audio CD
(SACD) procedure is in this generic test program, but this DVD player
Test Mode Access cannot play SACDs.
1. Plug in the DVD player,
2. Drive Manual Adjustment
2. Select DVD on the remote,
3. Aim the remote at the DVD player; and Servo adjustments stored in EEProm IC201 can be altered manually. This
4. Press the TITLE, CLEAR and POWER buttons one after another. operation is useful if you want to determine if the player can identify the
The red standby light changes to green and the blue Dolby Digital light will disc type as the first step in playing the disc.
come on. The display will momentarily flash DIAG START as IC202 re- Servo Usage - Automatic Disc Identification
trieves the program from the flash ROM IC205. Servos used Servos NOT used
Exit Sled moves laser Sled moves laser assembly to home position
To leave the test mode, turn the power off. outward slightly at Manual Adj. entry (pressing the # 2 button)
Laser Tilt motor resets platform to mid position at
Manual Adj. entry (pressing the # 2 button)
Tests
Focus Tracking
The initial test mode menu shows seven options. Selecting a number
enters that option level. You can navigate through each menu of that Spindle motor kick Spindle motor servo (lock)
level using the remote’s PREV or NEXT keys. The RETURN key brings Within the Manual Adjustment is a Servo Control subsection that permits
you to the previous level. you to turn on each servo separately for observation. You can also play
0. Syscon Diagnosis the disc and observe an eye pattern when all servos are on (sled does not
come on in PB).
This is a communications test between IC202 and IC on the parallel bus
and is similar to the quicker checks that occur during power ON. If the unit 3. Mechanical Aging
powers on, it will usually pass this check. This mode cycles the tray in, and then momentary plays the disc for iden-
Writing information in and reading the same information checks most ICs. tification. The number of cycles and the disc type found is displayed on
When the two match, the IC is deemed good. This testing occurs when the TV screen.
the TV screen changes to a blue background. The IC is good if the origi- 4. Emergency History
nal menu reappears.
This is the most valuable diagnostic information in the test mode. The
In this check, the remainder of the video IC401 is tested by producing a last failure is recorded in EEProm IC201 and displayed on the TV. Ten
video patterns to confirm operation. The audio IC501 is instructed to codes may all pertain to one failure that affects various parts of the DVD
produce individual audio tones to each channel. circuitry that is monitored. An emergency code list is found in the service
manual.
 ### Syscon Diagnosis ### ### Mecha Aging ###
Check Menu
TEST MODE (3RD GEN)

0. Quit Press OPEN key

TEST MODE ACCESS
1. All
0 2. Version
With the unit in standby, press 3
3. Peripheral these 3 buttons on the remote at
4. Servo the same time:
5. Supply Abort: STOP key
6. AV Decoder • TITLE
7. Video • CLEAR
8. Audio • POWER

## Drive Auto Adjustment ##

### EMG. History ###
Adjustment Menu
Laser Hours CD 0h
Test Mode Menu DVD 2h
0. ALL
1. DVD-SL
1 0. Syscon Diagnosis 1. 82 05 01 06 00 61 00 00 4
2. CD
1. Drive Audo Adjustment 00 00 00 00 00 00 00 00
3. DVD-DL
4. SACD 2. Drive Manual Operation
3. Mecha Aging 2. 63 68 01 04 04 00 03 3F
4. Emergency History 68 00 03 00 00 FE FF 00
5. Version Information
6. Video Level Adjustment Select: 1 - 9 Scroll: UP/Down
Exit: RETURN
(1: Last EMG.) Exit: Return
## Drive Manual Operation ## Exit: Power Key
_ ## Version Information ##
Operation Menu Model: DPX1230UC
Revision: 1.500 IF con. Ver. 1.000 (D6FD)
1. Disc Type On Screen Display Group 02
2. Servo Control
3. Track/Layer Jump SYScon. Ver. 1.500 (DOB5)
2 4. Manual Adjustment Model 20 5
5. Auto Adjustment Region 01
6. Memory Check
Servo DSP Ver. 1.000
0. Disc Check Memory
Exit: RETURN Exit: RETURN

72
APPENDIX
 i

Sony DVD Service Bulletin List - page 1/2

Applicable Models DVP -

Number Title S300 S330 S350/S360 S500d S530d S550d S560d S570d

43R2 No PB or PB stops
44 Intermittant sound
45 Intermittant color lock
46 Intermittant DVD PB
47 No Dual layer disc PB
48 Replacement TT-40 Bd
49 No test mode adjust
50 Background noise X X
51 Intermittant No Power On X X
52 No Dual layer disc PB
53 Button clicking noise in spks X X
54R1 Misc Video problems X X
No karaoke sound
55 Stops/pauses when X X
playing dual layer discs
57 Powers off after 2 secs X
58R1 Freezes at language change X
59 New test disc P/N X X X X X X X X
60 Pwr ON with [Link] X X
61 Lip sync / no subtitles X X X
62R1 Powers off after 2 secs X X
63R1 Powers off after spindle rotates X X X
No eject or loading
64 Tray doesn’t open (E:27 code)
65 Can’t plug in new optical pickup X X
66 Installing+B72 table loading part 102
68 "No disc" display or [Link] X X X
 Sony DVD Service Bulletin List - page 2/2

Applicable Models DVP -

Number Title C600d C650d C660 C670d S3000 S7000 S7700
43R2 No PB or PB stops X X
44 Intermittant sound X
45 Intermittant color lock X
46 Intermittant DVD PB X
47 No Dual layer disc PB X
48 Replacement TT-40 Bd X X
49 No test mode adjust X X
50 Background noise
51 Intermittant No Power On X
52 No Dual layer disc PB X X
53 Button clicking noise in spks
54R1 Misc Video problems X X
No karaoke sound
55 Stops/pauses when
playing dual layer discs
57 Powers off after 2 secs
58R1 Freezes at language change
59 New test disc P/N X X X X X X X
60 Pwr ON with [Link] X
61 Lip sync / no subtitles X
62R1 Powers off after 2 secs X
63R1 Powers off after spindle rotates X
No eject or loading
64 Tray doesn’t open (E:27 code) X
65 Can’t plug in new optical pickup
66 Installing table loading part 102 X X
68 "No disc" display or [Link] X X

ii
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S3000, DVP-S7000
No. 43R2

Date: October 26, 1999

Subject: NO PLAY OR PICTURE MAY STOP DURING
PLAYBACK OF CERTAIN DVD TITLES.

Symptom:
(111A) On occasion, Playback may stop, or No Play occurs, when a particular DVD
title is used. For example, The Man Who Fell To Earth", "The Matrix". The
SYSCON ROM should be upgraded to Version 1.8. The description below is
another DVD title that has this problem. Autoflagg the Sycon Rom if it is not
Version 1.8. If units require the SYSCON upgrade , then upgrade is done as
in warranty, regardless of warranty status.

DVD disc-title Signal Play time Region code

Format

AMERICAN The NTSC 42 ALL

Land of Nature minutes
(IBMP-60002)

iii
Note: This symptom occurs when the DVD has played more than 7 minutes and before 27
minutes and 57 seconds. This countermeasure may apply to other titles not listed.

Solution: Replace IC 093 on the MB-80 or MB-75 board depending on model.

Model Part Description Version

number

DVP-S3000 8-759-526- IC Ver 1.80

93 MX23C4100MC
-10-D7

DVP-S7000 8-759-526- IC- Ver 1.80

59 MX23C8100MC
-10-D6

Applicable Range: Dvps7000 , up to 826494,above 826494 should have 1.8

 S CONFIDENTIAL
Sony Service Company
National Technical Services Service Bulletin csv-5
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S7000
No. 44

Date: January 5, 1998

Subject: INTERMITTENT SOUND

Symptom:
(257) CASE 1: When DVD or Video CD playback is selected, line audio output and
digital audio output may have intermittent sound. When in CD mode there is
no problem. CASE 2: When using a Kenwood Amp in DVD, Video CD, or CD
playback, the digital audio output may have intermittent sound. The line audio
output in this case will be normal.

Solution: CASE 1: Replace IC 380 with CXD8603BR on the MB-75 board.

REF DESCRIPTION PART

NUMBER
IC380 ICCXD8603BR 8-759-490-29
iv

CASE 2 Please make sure that the digital audio cable does not have a
problem. If the cable is good, and the DVP-S7000 is good, the problem could
be the Kenwood Amp.

NOTE: Ask the customer the manufacturer of the amplifier.

Applicable Serial No’s 80001 to 815644

S CONFIDENTIAL
Sony Service Company
National Technical Services Service Bulletin csv-5
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S7000
No. 45

Date: January 5, 1998

Subject: COLOR NOT LOCKING

Symptom:
(247) The color lock may become intermittent. After a few minutes of DVD play, the
colors may start to change. If the symptom is appearing, check the following.

1. Connect an Oscilloscope probe to TP021. If the waveform is not phase-

locked, X003 is defective.

2. If the symptom is not appearing, you still should check 27MHz free run
frequency adjustment (Refer to SM page 7-2)

Solution: If you do have this color lock problem, replace the crystal X003 on the MB-75.
The part number is (1-767-401-11). Next, refer to SM page 7-2 and adjust
free run frequency of 27MHz.

v
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S3000
No. 46

Date: February 5, 1998

Subject: IC SOLDER CONNECTIONS

Symptom:
(**) The MB-80 board may be using the new soldering technique as illustrated in
the picture below. This is actually an improvement to prevent solder bridges
between the fine-pitched IC leads. Please note that intermittent solder
connections can happen, particularly on IC312.

Solution: If you are experiencing no DVD play, it may be caused by intermittent solder
connections on IC312. Please resolder the IC carefully then retest the unit.
vi
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S7000
No. 47

Date: February 5, 1998

Subject: DVD DISC WILL NOT PLAY

Symptom:
(112) When the DVD dual layer disc does not want to play.

Solution: Confirm the following:

1. No damage or fingerprints are on the DVD disc.

2. Check the RF Level of the optical pick-up using the reference DISC HLX-
[Link] in playback mode, and then check the RF Level. The RF Level
can be probed at test point TP891 on the MB-75 Board. See the
illustration for specifications. If the output of the optical is not within
specs,replace it.

vii
REF DESCRIPTION PART
NUMBER
HLX- DVD REFERENCE DISC J-6090-069-A
503 (SINGLE LAYER)

207 OPTICAL PICK-UP 8-820-005-02

( KHS-180A/J1RP)
 S CONFIDENTIAL
Sony Service Company
National Technical Services Service Bulletin csv-5
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S3000, DVP-S7000
No. 48

Date: March 4, 1998

Subject: BOARD CHANGE (TT-40)

Symptom:
(xxxx) The DVP-S7000 TT-701 board is being changed to a TT-40 board. The TT-40
board is already used in the DVP-S3000. Some resistors need to be changed
to make the new TT-40 board compatible with a DVPS-3000 or a DVPS-
7000.
Solution: Order the TT-40 below the 0-Ohm resistor is also shown below.

REF FORMER NEW

DESCRIPTION PART DESCRIPTION PART
NUMBER NUMBER
TT-701 A-6065-030-A TT-40 A-6065-062-A
BOARD

To make the TT-40 board compatible for the DVPS-3000, or DVPS7000, check the
viii

following and modify if necessary. Use the chart below for the A-6065-062-A TT-40
Board.

Resistors DVP-S3000 DVPS7000

R045 0 OHMS OPEN
R128 0 OHMS OPEN
R129 OPEN 0 OHMS
R130 OPEN 0 OHMS

PART NUMBER PART DESCRIPTION

1-216-864-11 FILM CHIP CONDUCTOR 0 Ohms
1/10w
S CONFIDENTIAL
Sony Service Company
National Technical Services Service Bulletin csv-5
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S3000, DVP-S7000
No. 49

Date: March 31, 1998

Subject: DRIVE AUTO ADJUSTMENT MAY SHOW
ERRORS

Symptom:
(7771) When in service test mode, the drive auto adjustment may report errors. This
may happen when you select 0: ALL. When the unit asks for the DL test disk
you may see an error when the test is running.

Solution: 1 .Run the adjustment again and select each type of disc individually.

2. Select SL, CD, and DL one at a time ,and proceed with drive auto
adjustment.

ix
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S300, DVP-S500D
No. 50

Date: August 24, 1998

Subject: SYSCON VERSION UPGRADE

Symptom:
(2340) Occasionally distorted noise may be present at the start and throughout DVD
playback. This distortion may be present on 5.1 output as well as analog
audio output. Also block error noise can be seen if you hit pause, then
playback. If Video CD is played, the menu may not be displayed.

Solution: Replace the ROM of the system control micro IC803 with new version V 1.8.
The ROM is on the MB-78 board.

REF DESCRIPTION PART

NUMBER
IC803 IC MSM38022E-25GS- 8-759-562-56
KDR1(VERSION 1.8)
x

Applicable S/N all DVPS300 and DVPS500D may experience this symptom.
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S300, DVP-S500D, DVP-C600D
No. 51

Date: November 2, 1998

Subject: NO POWER ON, NO OPERATION

Symptom:
(2110) Operating the DVD player and Power on may work intermittently. This may be
caused by a short circuit between the FPC terminals of the rotary encoder.
This encoder is located on the front panel.

Solution: Replace the rotary encoder with a new one listed in the table below

DESCRIPTION PART
NUMBER
ROTARY ENCODER 1-475-685-21

xi
Applicable S/N Range:

DVPS300: 800001 to 875013

DVPS500D: 800001 to 862600

DVPC600D: 800001 to 825296

 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S3000, DVP-S7000
No. 52

Date: November 25, 1998

Subject: UNIT MAY NOT PLAY DUAL LAYER DVD.

Symptom:
(1312) The unit may not be able to play some dual layer DVD’s.

Solution: Please verify following IC140 versions, using Diagnostics Test Mode Menu
(Other Checks). If the DRVCon is not updated to latest version, replace
IC140 as per the table below. Be sure to do the auto drive alignments after
the IC140 is replaced. If the units are being repaired for the dual layer
issue only, then service is done as in warranty status. Verify the repair by
testing unit with a commercial Dual Layer DVD.

REF DESCRIPTION PART

NUMBER
xii

IC140 VERSION 1.2 (DVP-S3000) 8-759-540-72

IC140 VERSION 1.3(DVP-S7000) 8-759-540-73

NOTE:

DVP-S7000: R926, R927 should be zero ohms, R140 should be open.

DVP-S3000: Only IC140 need to be replaced.

Applicable Serial Number Range:

DVP-S7000 up to 845295

DVP-S3000 all units

S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S300, DVP-S500D
No. 53

Date: January 11, 1999

Subject: CLICK NOISE MAY PRESENT WITH AUDIO-
DIGITAL CONNECTION.

Symptom:
(2544) When playing a DVD disc,noise may present when pressing function buttons,
for example NEXT/PREV. This noise may be heard when an Optical/Coaxial
connection is made to the AC-3 Decoder. If the symptom appears then do the
following.

Solution: Replace the SYSCON ROM IC803 and the A/V DECODER (IC203) new
version. These IC are located on the MB-78 board.

REF DESCRIPTION PART

NUMBER

xiii
IC803 IC MSM5380022E-37GS-KDR1(VER. 8-759-582-42
2.3)
IC203 IC L64021-C-QC-27 8-759-564-38

Note: For IC803, ICMSM27C802CZ-P02GS-KDR1 (8-759-579-58) (Ver 2.3)

can also be used.
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S300, DVP-S500D
No. 54R1

Date: February 8, 1999

Subject: SYSCON ROM VERSION (2.3) AVAILABLE FOR
LISTED SYMPTOMS.

Symptom:
(2351) The following symptoms may appear on the DVD player.

1. Loss A/V Synchronization. Sometimes with certain DVD like "STAR

GATE", "OLIVER", A/V Sync loses lock. Picture may disappear intermittently.

2. Closed Caption Display appears with the same character when the unit is
in SLOW FWD playback mode. The characters should be changing.

3. Current sound status appears in which front panel displays 2/R for about 1
second, after Power on or Power down, the dimmer setting is at OFF.

4. When DVD player is placed in STOP, and then Chapter search is done,
The unit will play a (TITLE) that is not the correct (TITLE) as indicated on
xiv

display.

5. If CD or Video CD is stopped during play, and PLAY is pressed again. The

unit may not playback. (Note: CD and Video-CD show this problem if they
have short-recorded time. (About 5minutes)

6. When using the DVD Pioneer Karaoke Library Disc (Region 1) no vocal
sound comes from the speaker, even if Audio Change button is pressed to
change the sound.

Solution: If these symptoms occur replace SYSCON ROM IC803 on the MB-78 Board

REF DESCRIPTION PART

NUMBER
IC803 IC MSM538022E-37GS-KDR1(VER 8-759-582-42
2.3)

Note: part # 8-759-579-58 / IC MSM27C802CZ-P02GS-K (VER 2 3) can be used

S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S300, DVP-S500D, DVP-S7700, DVP-C600D
No. 55

Date: April 26, 1999

Subject: WHEN PLAYING DUAL LAYER DVD, UNIT MAY
PAUSE OR STOP PLAY

Symptom:
(235A) When playing DUAL LAYER DVD’s, the unit may pause, or stop playing the
disc. This may happen when DVD playback is switching from Layer 0 to Layer
1. An error code of C13:92, may also be displayed.

Solution: Please verify the following IC803 version numbers depending on models. If
the SYSCON IC803 is not current version , replace regardless. If Out of
Warranty units are being serviced for the DUAL LAYER SWITCHING only,
then service is done as in-warranty status.

MODELS REF DESCRIPTION PART

NUMBER

xv
DVPS300 IC803 MSM538022E-42GS-KDR1 8-759-594-28
VERSION 2.4
DVPS500D IC803 MSM538022E-42GS-KDR1 8-759-594-28
VERSION 2.4
DVPS7700 IC803 MSM53022E-40GS-KDR1 8-759-594-26
DVPC600D IC803 MSM538022E-43GS-KDR1 8-759-598-60
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S330
No. 58R1

Date: July 2, 1999

Subject: UNIT MAY POWER OFF OR FREEZE, WHEN
LANGUAGE (OSD) IS CHANGED

Symptom:
(111*) When unit is set-up (OSD) in language French, Spanish, etc., and Bit Rate
History is displayed; the unit may power off. Bit rate history can be selected
in advanced menu. NOTE: This is not a problem if language is setup in
English, Dutch, or Danish.

Solution: Replace SYSCON IC205 with improved version IC206. Version 1.95. The IC
package type is different for IC206, so remove IC205 and use the PC mounts
for IC206. Check Sum of IC206 is FB00 , which can be checked in TEST
MODE of SYSCON DIAGNOSIS.

REF DESCRIPTION PART

xvi

NUMBER
IC206 IC MR27V1602D-02MAZ060 8-759-594-81
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model:DVP-S300, DVP-S500D, DVP-C600D, DVP-S330, DVP-S530D, DVP-
S550D, DVP-S3000, DVP-S7000, DVP-S7700 No. 59

Date: June 18, 1999

Subject: INTRODUCTION OF NEW SERVO
ADJUSTMENT TEST DISC

Symptom:
(1181) New DVD servo adjustment discs are available.

Solution: Order the DVD below. The former disc is still useable but, only new disc will
be stocked when former disc is gone

REF FORMER NEW

DVD DESCRIPTION PART DESCRIPTION PART
DISC NUMBER NUMBER
DUAL HLX-501 J-6090-071-A HLX-505 J-6090-089-A

xvii
LAYER
DISC
SINGL HLX-503 J-6090-069-A HLX-504 J-6090-088-A
E
LAYER
DISC
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S300, DVP-S500D, DVP-S7700
No. 60

Date: July 26, 1999

Subject: ERROR CODE "[Link]" WHEN UNIT
POWERS ON

Symptom:
(1730) Sometimes the DVD player displays Error Code "[Link]" when the player is
turned on from a stand-by mode. If this error code appears, the player will not
do any functions. You must remove the power plug from AC outlet for a few
seconds and connect into the outlet again. Do the following procedure if
symptom occurs.

Solution: Connect pin95 of IC252 to GND with wire on the MB-Board. After soldering
both sides of the wire, attach SONY BOND (SC608LV) part# 7-432-912-52.
xviii
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S330, DVP-S530D, DVP-S550D, DVPC-650D
No. 61

Date: September 20, 1999

Subject: A/V LIP SYNCHRONIZATION / NO SUBTITLE
DISPLAY

Symptom:
(2550) DVD Play may experience a loss of Audio/Video sync. The lip-sync offset may
have 0.1 to 0.5 second duration. Also, the units may not display Sub Titles.
The above symptoms may occur with some DVD titles.

Solution: Confirm the serial number of the target units. Replace the SYSCON ROM. to
Version 2.2 or Ver 1.6 (depending on Model). Remove and replace IC205 or
IC206 (depending on the IC package type). Each model has a different part
number for SYSCON ROM. Order the specific ROM from the table below.
This replacement should be done to models below regardless. If Out of
Warranty units are being serviced for only symptoms listed above, then
service is done as In-Warranty Status.

xix
Target Serial Numbers:

DVPS330 100001 to 267125 and 800001 to 849100

DVPS530D 100001 to 119840 and 800001 to 953000

DVPS550D 800001 to 875000

DVPC650D 800001 to 822000

MODEL Ref # Part Number Part Description

DVPS330 IC206 Check 8-759-652-92 IC M27V1602D-41MAZ060

SUM=F30C

DVPS530D IC206 Check 8-759-652-99 IC M27V1602D-48MAZ060

Sum =F31C

DVPS550D IC206 Check 8-759-652-96 ICMR27V1602D-45MAZ060

Sum =D038

DVPC650D IC206 Check 8-759-594-89 ICMR27V1602D-10MAZ060

Sum=6DAD
 Note: Check these Serial Numbers also. If your serial number falls within the following range, You must change the following resistors
on the main board, as well as the SYSCOM ROM. After resistors are changed, perform the Drive Auto Adjustment. If unit is not in
range,confirm version of SYSCON, replace if necessary, and do the Drive Adjustment.

DVPS330 100001 to 135300 and 800001 to 836000

DVPS530D 800001 to 840000

DVPS550D 800001 to 843000

DVPC650D Not Applicable

RESISTORS Remove and Replace with new part

R305 (NEW PART ) Change from 10K Ω to 22KΩ

Part Number 1-216-837-11

R307 (NEW PART Change from 15KΩ to 33KΩ

Part Number 1-216-839-11

xx
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-C650D, DVP-CX850D, DVP-S330, DVP-S530D, DVP-S5
No. 62R1
Symptom: Unit intermittently powers off two seconds after powering ON.

In this bulletin you will Resolder IC206 and change parts on the MB and front panel Fl boards depending upon the
serial number of the unit to insure a reliable power ON reset of key ICs. If your model falls outside of the serial
numbers listed below or if the problem persists after the changes, perform the countermeasure in step 3. You must
perform all the parts of the step.

Upgrade for Various DVD Models

Model Serial numbers for Serial numbers for All serial numbers -
step 1 step 2 Perform step 3
DVP-S330 800,001 840,985, 800,001 849,100, Perform step 3 if steps
100,001 282,515 100,001 232,415 1 & 2 do not work or
DVP-S530d 800,001 947,390, 800,001 962,400, do not apply.
100,001 107,530 100,001 112,940
DVP-S550d 800,001 865,740 800,001 976,400
DVP-C650 800,001 809,400 800,001 829,500
DVP-CX850d 100,001 104,010 100,001 107,822
Some units require steps 1, 2, and 3 to be performed.

xxi
Step 1
• On the MB board, locate Flash ROM IC206.
• Resolder the row of pins 23-44 at the bottom of the board.
• Inspect for bridges before powering the unit.
 Step 2
Changes must be made to both the MB and FL boards:
MB Board
On the back of the MB board replace the following resistors:
• R212 from 220 ohms to 0 ohms (1-216-864-11)
• R226 remove 10k ohms resistor (open circuit)
• R755 from 5.6k to 10k ohms (1-216-833-11)

These last three changes increase the reset level from IC207 to the front panel micro IC201, and Servo
DSP IC701. No parts have to be ordered to make these three changes.

FL Board:
Change two resistors on the back of the board:
• R251 - change from 1k to 120 ohms (1-216-027-91)
xxii

• R252 - change from 1k to 33 ohms (1-216-013-91)

These two resistors are located in different places depending upon the model.

For models DVP-S330, DVP-S530d and DVP-550d:

For models DVP-C650d and DVP-CX850d:

Step 3
On the MB board make the following changes:
• Remove R412 (open circuit)
• If the last two digits on the board are –11 to – 13 or –21 to –23, add a wire between one side of R412 and
CN006/pin 1 (if the board ends with –14 or –24 do not add the wire).

xxiii
Step 3 resets the A/V decoder IC401 sooner by taking the reset from an earlier location in the reset chain (directly
from reset IC207/pin 4).
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-C650D, DVP-CX850D, DVP-S330, DVP-S530D, DVP-S5
No. 63R1

Date: February 11, 2000

Subject: NO EJECTING OR LOADING, UNIT MAY
POWER DOWN AFTER SPINDLE MOTOR
ROTATES

Symptoms: The Following symptoms may occur:

(1619) 1. When the player is turned on, the Spindle Motor starts revolving by itself,
and the player will turn off automatically.
2. When the player is turned on, the Tray does not come out. Also,
the tray keeps ejecting and does not load into the player.
3. The button on Remote/Front Panel:
OPEN/CLOSE does not work when the player is in . Drive Manual
Operation when using TEST MODE MENU. (Refer to the Service Manual).
4. When the
player goes to Drive Manual Operation from TEST MODE MENU, and goes
to Servo Control in Operation Menu - SP(SPINDLE) ON/OFF , SP
(SPINDLE) ON/OFF does not work.

xxv
If any above symptoms occur, then IC802 may be defected on MB board.

Solution: Replace IC802 to improved one on MB Board (side B) then checks the
following:

REF DESCRIPTION PART

NUMBER
IC802 IC BA5983FP 8-759-567-26

After exchanging IC802, please measure the value of resistor of SPINDLE MOTOR and LOADING MOTOR on MB
board with CABLE FLEXIBLE FLAT connected. Measure the value of resistance of each motor by spinning motor
by your hand. SPINDLE MOTOR: has to be 8-12 ohm at CN003 between Pin 5 & Pin 6 on
 MB board. B. LOADING MOTOR: It has to be 7-12 ohm at CN011 between Pin 1
& Pin 2 on MB board.

(Refer to the figure below)

If motor is below 7 ohm, then, the motor may become defective. If this is the case,
replace OPTICAL PICKUP.

DESCRIPTION PART NUMBER

KHM-220AAA/J1RP 8-820-081-03
xxvi
Please confirm whether your unit applies to any item below: 1 - 2 when, replacing IC802. Then, if it’s so,
solder CAPACITOR ,

0.1 uF on Motor- if necessary secure with some double sided tape.

PART NUMBER PART NAME

1-164-159-51 CERAMIC CAPACITOR 0.1UF

1. Please confirm the name and part number of TK board, which is installed in each model. (Except DVP-
F11. For F11, refer to NOTE #2.) If it has the target digit (last 2 digits) of part number below, connect
the capacitor 0.1 uF ,between CN004 Pin 13 and Pin 14 on TK board. (Refer to the figure on the page 3
/4.)

LAST 2 DIGITS OF PART # MODEL NAME

NAME -11 / -12 DVP-CX850D/S330
TK-51 BOARD DVP-S530D/S550D
-11 DVP-C650D
TK-53 BOARD

xxvii
 2. Please confirm the name and part number of MS board, which is installed in each model. (Except
DVP-C650D/CX850D. These models do not have MS board inside.) If it has the target digit (last 2
digits) of part number: “-11”, connect the capacitor between CN001 Pin 1 and Pin 2 on MS board.

REF LAST 2 DIGITS OF PART # MODEL NAME

MS-29 BOARD -11 DVP-S330/S530D/ DVP-
S550D
xxviii
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-C650D
No. 64

Date: March 21, 2000

Subject: DISPLAY READS E:27, TRAY WILL NOT
OPEN.

Symptom:
(1610) The Ribbon Cable Flex Ref#180 may get pulled out of CN009. Pulling on this
cable may also cause the plastic support to break.

Solution: Using plastic support, try to secure cable. Here is one type of countermeasure
can be done as prevention. Use Flex tape, cable Ref 180, can be secured.

xxix
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVPS-360, DVPS-560D
No. 65

Date: June 15, 2000

Subject: REPLACING THE OPTICAL PICKUP

Symptom:
(****) Some of the Optical Pickup replacement KHM-220AAA/J1RP may need reinforcement
boards to be cut smaller. The reinforced board may interfere with the Optical Pickup. If this is the
case, please check and do the following.

Solution: Please confirm the reinforced board that is attached to the 23 Pin- Flexible Cable, which
is connecting to the Optical Pickup. Cut the part of the reinforced board shown below. When cutting,
avoid damage to other signal lines, cut only the board. After cutting, it has to be 10.0 - 11.5 (mm) if
you measure the length of the reinforced board from the point of the Flexible Cable.
xxx

Part Number Part Name

A-6062-397-A OPTICAL PICKUP KHM-220AAA/J1RP
8-820-081-03 OPTICAL PICKUP KHM-220AAA/J1RP
8-820-081-09 OPTICAL PICKUP KHM-220AAA/J1RP
S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-C600D, DVP-C650D
No. 66

Date: July 7, 2000

Subject: NEW TABLE LOADING PART MAY REQUIRE
CUTTING OF BOSS, WHEN USED WITH
FORMER LOADING TABLE ASSY.

Symptom:
(****) There is a new table loading part. Since the table loading is part of the table
loading assembly. Please make sure the parts match for ref 101 and ref 102.
New parts should not require any cutting.

Solution: If you want to use the former table loading assembly ref 101 with the new table loading
ref 102, please do the following.
1. Remove the SE board to cut the boss shown above Note: If the boss does not effect the SE
board, it may not have to be cut. 2. After cutting attach SE board again, making sure no

xxxi
interference will occur.

REF FORMER NEW

DESCRIPTION PART NUMBER DESCRIPTION PART NUMBER
101 TABLE A-6062-078-A TABLE A-6062-505-A
LOADING ASSY LOADING ASSY
102 TABLE 3-051-084-01 TABLE 3-051-084-04
LOADING LOADING
 S CONFIDENTIAL csv-5
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 Multi-Disc Players
Model: DVP-S360, DVP-S560D, DVP-S570D, DVP-C660, DVP-C67
No. 68

Date: September 8, 2000

Subject: PLAYER MAY NOT PLAY CD/DVD OR VCD

Symptom:
(111A) The DVD player may not play disc. The display may indicate "No Disc "or
[Link]"

Solution: Please remove fuse F402 and replace with 0-ohm resistor on MB board (side
B). Next, exchange resistors R416 and R418. The original values are 150K,
change them both to 82K ohms

REF DESCRIPTION PART

NUMBER
F402 CONDUCTOR, CHIP(2012) 1-216-295-11
METL RES 0H 1/10W
R416/ RESISTOR,CHIP 82K 1/16W 1-216-844-11
xxxii

R418

There are 2 types of MB-bds depending on model. DVPS360, Dvps560D,

DVPS570D (mb-86) DVPC660, DVPC670D is (mb-87)
 Sony Service Company
A Division of Sony Electronics Inc ©2000
All Rights Reserved
Printed in U.S.A.

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SEL Service Company
A Division of Sony Electronics Inc.
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Park Ridge, New Jersey 07656 01/16/01
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