28205 • Valencia, CA 91354
LOGISTICS & FULFILLMENT EXECUTIVE
Warehouse & Distribution Operations
Contract Negotiation
Facilities & Lease Management
Budget Modeling & Revenue Optimization
Profit-Center / Business Unit / Company Start Up
Total Quality Management / Lean Principles / Just-In-Time Efficiencies
P&L Admi ni s tra ti on Inventory Ma na gement Proces s Improvement
Project Ma na gement Vendor Contra ct Negoti a ti ons Huma n Res ource Depl oyment
Gl oba l Tra ns porta ti on Key Cl i ent Account Ma na gement Softwa re Impl ementa ti on
Sta ff Devel opment New Sys tems La unch & Ana l ys i s Sa fety & Securi ty Ri s k Ma na gement
AMS FULFILLMENT, Santa Clarita, CA 2002 / Present
Vice-President, Operations
3rd party warehousing, pick & pack and fulfillment services, up to $45m, 600 headcount, 1m square
feet across seven facilities…
Client Roster / Revenue Optimization: Assessed client potential for maximum revenue per hour
and financial balance for the organization. As an example, optimized Bed Bath & Beyond from
competitor’s low of $25 revenue per hour to $40 RPH.
Strategic Planning: Initial and instrumental member of leadership team who grew this
logistics and fulfillment organization to upwards of $45m across more than a decade.
Regulatory Compliance / Innovation: Collaborated to develop certified Foreign Trade Zone
status allowing import/export to designated Santa Clarita region duty-free, which has saved
substantive time and funds (and deferred taxes) for client accounts.
Systems: Evolved systems and enhancements to accommodate growth of organization.
Collaborated to implement WMS inventory system, which was a $3m strategic investment (from
which financial reports are generated). Traveled to Peru to evaluate Manhattan / SAP for
upgrade. (Integrating from WMS system into SAP system.)
Process Improvement: Used TQM/JIT concepts to achieve substantial quality improvements.
Implemented the use of RF radio system to go paperless at substantive cost savings. Increased
profitability by researching, creating, and implementing time tracking system including time -
motion studies to improve work processing throughout systems.
Negotiation: Negotiated 70% discount with UPS Ground, 35% UPS overnight, and 30% UPS
second-day / three-day for rebate of up to $600,000 per year. New contract with FEDEX saves
20%, creating our freight revenue as a profit center.
Human Resource Optimization: Over 15 years management experience, with excellent leadership
qualities and employee development skills. Tied new Kronos system to time-motion studies for
Revenue Per Hour (RPH)… identifying labor for each job number, which refines client charges and
informs inventory replenishment.
Safety: Increased safety focus as well as safe workplace recognition, resulting in a reduction in
reportable incidents. Established OSHA program resulting in Golden Gate Safety Award.
Sampling of Client Roster & “Ship To” Partners (including, but not limited to:
20 th Century Fox Ace Hardware Amazon Auto Zone
Bed Bath & Beyond Bergdorf Goodman Best Buy BJ's
CHF Industries Chubbies Columbia Cornerstone
Costco Dick's Dillard's Direct TV
EMU Australia Everything2Go Excela Grainger
H&R Block HBC Home Depot Ironclad
Jack In The Box John Paul Mitchell K-Mart Kohl's
Lamps Plus Macy's Mattel Toys Mechanix
Milwork Holding (LF) Neiman Marcus Nike Nordstrom
Office Depot Office Max Pep Boys Quill
QVC Remington Sears Sephora
SpaceX St. Tropez Staples Today Show
Target Tommy John Toms Shoes Universal Pictures
Walmart Wayfair
EARLIER PROFESSIONAL HISTORY
GAGE MARKETING SERVICES (DIVISION OF AHL SERVICES), Van Nuys, CA 1995 to 2002
Vice-President of Fulfillment Operations
Fulfillment and telemarketing outsourcing, up to 230 headcount, with up to 20 direct reports. Progressed through
warehouse functional ranks to full P&L accountability and key client management. Maintained direct high profile
relationship with largest client to retain high client satisfaction. Managed Pick / Pack operation of 150,000 facility with
improved efficiency in Purchasing, Logistics, Warehouse, Inventory Control, Security, Maintenance, Mailroom,
Lettershop, Shipping and Receiving with 25% improvement in gross margin. Managed construction project to double
warehouse facilities
B.U.M. INTERNATIONAL, Rancho Dominguez, CA 1994 to 1995
Transportation Manager
Reduced freight costs by 75% with savings of over $300,000 per year while reducing manpower and routing / shipping
chargebacks by 40% for this 250,000 sq. ft. wholesale / retail operation.
BAKER & TAYLOR, INC., Simi Valley, CA 1991 to 1994
Operations Supervisor
Established shipping routing, for UPS, LTL, and airfreight inbound / outbound, coordinating over 1,200 daily orders
(40,000 lbs.) for this major software distributor with headcount of 70. Established new 200,000 sq. ft. East Coast
distribution center including warehouse management system with pick/pack carousels, pick-to-light, sealing,
weighing, & carrier routing. Procured and installed new carousel and conveyer system and developed “RF” system to
integrate with warehouse management system. Managed distribution of consumer and educational printed collateral.
SFE TECHNOLOGIES, San Fernando, CA 1988 to 1991
Materials Control Manager
Utilized TQM / JIT concepts to reduce shipping cycle time and customer quality defects for this electronic
componentry manufacturer. Customer returns decreased by 60% while key customer backlog decreased from
10% to 2%, and shipping lead times reduced from one week to one day.
EDUCATION / TRAINING / COMMUNITY VOLUNTEERISM
BUSINESS ADMINISTRATION UNIVERSITY OF CALIFORNIA-LOS ANGELES , CA
CERTIFICATE / COMMERCIAL PILOT ESCUELA MEXICANA DEL AIRE, MEXICO
APICS Certification… Inventory Control, JIT / TQM & MRP
Quartermaster / Board of Directors… SCV Search and Rescue / LASD
MARCO PELAEZ • [email protected]• 818.406.4916 • Page 2
