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Week 004 Module 4 - Travel Intermediaries

1) Travel agencies and travel management companies (TMCs) act as intermediaries between travelers and tourism suppliers like transportation and accommodation providers. 2) TMCs are characterized as professionals that offer travel management services to corporate and leisure travelers. They reliably provide tourism products/services and act as counselors and mediators between clients and suppliers. 3) The key functions of TMCs are to provide travel information and recommendations, assist with travel documentation, process travel arrangements, and assist with refunds or cancellations.

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788 views3 pages

Week 004 Module 4 - Travel Intermediaries

1) Travel agencies and travel management companies (TMCs) act as intermediaries between travelers and tourism suppliers like transportation and accommodation providers. 2) TMCs are characterized as professionals that offer travel management services to corporate and leisure travelers. They reliably provide tourism products/services and act as counselors and mediators between clients and suppliers. 3) The key functions of TMCs are to provide travel information and recommendations, assist with travel documentation, process travel arrangements, and assist with refunds or cancellations.

Uploaded by

Mav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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TRS 2100 - Travel Services 1

Travel Agencies & Travel Management Companies

Module 4: TRAVEL AGENCIES & TRAVEL MANAGEMENT COMPANIES

Course Learning Outcomes:


1. Differentiate the travel agents from tour operators
2. Explain the six characteristics of TMC/TA
3. Explain the five basic functions of a TMC/TA

Travel Intermediaries

Travel agents / Retailers


 Transact business directly with and act advisers to travelers
 Revenues are fixed and agreed upon by the suppliers
 Charge fees for processing of documentation and other ancillary services

Tour operators / Wholesalers


 Deal mainly with the travel agents
 Act as mediator to the supplier
 Have variable but limited revenue income and profit margins
 Sell optional products and services and make of deposits

Role of Travel Agency


Supplier
 Transportation
 Accommodation
 Tour activities
Travel Agents
 Independent from suppliers
 Serve as mediator to suppliers
 React to the needs of client
 Earn income through commissions or mark-ups
Client
 Tourists
Course Module
TRS 2100 - Travel Services 2
Travel Agencies & Travel Management Companies

 Travelers
Tour Guide Service

Characteristics of TMC
1. Professional in offering travel management services to corporate and leisure travelers
2. Reliable retailer of tourism products and services
3. Expect counselor to the end-user of clients, both for business and personal holiday planning
4. Specialist agent/mediator to the product and services supplier
5. Derives revenue from fixed commission or professional fee
6. Charges fees for ancillary provided
TRAVEL MANAGEMENTCOMPANY
Functions of TMC
1. Provides information and expertise
2. Recommends destinations, products and services best suited to the needs of the clients.
3. Provides assistance in preparing documents
4. Processes travel arrangements
5. Assists in case of refund and cancellation

Services
1. Travel managers/consultants
2. Agents to transportation companies and travel agencies
3. Ancillary services
4. Additional source of income for TMCs derived from tourism products and services suppliers

Sales & Revenue Description


 Negotiated professional fee
 Fixed commission on regular transportation fares
 Reasonable mark-up in net fares
 Service fees
 Product incentives and rebates

Course Module
TRS 2100 - Travel Services 3
Travel Agencies & Travel Management Companies

References and Supplementary Materials


Book
1. Deanna Esmeralda M. Saguid & Judiren B. Torres (2017). Technology and Livelihood
Education (TLE) Home Economics Specialization: Travel Services. Trinitas Publishing,
Inc. Quezon City.

Online Instructional Videos


1. Manila. The Best Tour Guide ; [Link]

Course Module

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