YEARS OF

Ministry of Housing and Urban Affairs CELEBRATING

THE MAHATMA
Government of India

9
4237 Cities
6.53 Lakh Survey Locations
Impacting 43 Crore Lives

World’s largest
cleanliness
survey

I
 Years of
Celebrating
The Mahatma

II III
IV V
Vinod Kumar Jindal
 Years of
Celebrating
The Mahatma

Table of Content
Message from the Section 1: EXECUTIVE SUMMARY 1
Chairman, Karvy Section 2: SWACHH Survekshan 2019 FACTSHEET 4

First of all, I would like to express my deep gratitude to

the Swachh Bharat Mission (Urban), Ministry of Housing Section 3: ASSESSMENT AND SCORING METHODOLOGY 8
and Urban Affairs for entrusting Karvy Data Management
Services Limited with conducting the Swachh Survekshan Section 4: The Survey Delivery Process 16
two years in a row. I sincerely hope we have been able to
C. Parthasarathy live up to expectations.
Chairman, Section 5: SURVEY RESULTS 36
Swachh Survekshan 2019 posed a unique challenge in the
Karvy Data Management history of survey research in India, requiring us to complete
Services Limited Ranking Of 100 ULBs On Basis Of Total Score 37
on-ground assessment across 4237 Urban Local Bodies and
Cantonment Boards in a mere 28 days. The final scoring
and ranking was to be completed in a further 15 days. I Ranking Of 100 ULBs On Basis Of Total Score 40
am extremely proud of the fact that a team of over 4500
assessors on the ground and nearly 500 people at the back Section 6: THE LIST OF AWARDEES 43
end worked tirelessly to deliver the project without any
time overrun or compromise on quality. However, such an National Level Awards 44
effort would not have been possible without the constant Zonal Awards 90
guidance and support we received from the Ministry of
Housing and Urban Affairs and the spirit of cooperation North Zone Awards 91
and support that we received from State Mission Directors East Zone Awards 108
and ULB nodal officers. We are truly grateful for the time
and interest invested by them in helping us achieve such an North East Zone Awards 126
Swachh Survekshan ambitious target. South Zone Awards 138
2019 posed a unique Finally, my sincere thanks goes out to the Mission Director, West Zone Awards 154
challenge in the history of Deputy Mission Director, and the PMU of SBM (Urban),
survey research in India, whose continuous engagement with the Karvy team always India’s Best Performing States 171
requiring us to complete made us feel as part of a larger partnership. I can proudly say Best Cantonment Board Awards 185
that every one of us have been enriched by this experience.
on-ground assessment Best citizen-led intiative 196
I can see that Swachh Survekshan has become a significant
across 4237 Urban Local catalyst towards galvanising a spirit of mass participation in
Bodies and Cantonment ‘cleaning’ India and we at Karvy feel privileged to have been
Best Ganga Town 200
Boards in a mere 28 days a part of it.
Section 7: SS2019 Dashboard 203

C. Parthasarathy

VI VII
 9 Ye ar s of
Ce le br ating
The Ma ha tm a

Executive
Summary
T
he primary goal of all Swachh Survekshans is to
encourage large scale citizen participation and create
awareness amongst all sections of society about the
importance of working together towards making towns and
cities a better place to live in. Additionally, these surveys also
intend to foster a spirit of healthy competition among towns
and cities to improve their service delivery to citizens, and thus
steadily moving towards creating cleaner cities. As a prelude
to encouraging cities to improve urban sanitation, Swachh
Bharat Mission (Urban) of the Ministry of Housing and Urban
Affairs had conducted ‘Swachh Survekshan-2016’ for the
rating of 73 Urban Local Bodies (ULBs) in January 2016. This
was scaled up to cover and rank 434 ULBs in the following
year. In 2018, in a bid to scale up the coverage of the ranking
exercise and encourage towns and cities to actively implement
mission initiatives in a timely and innovative manner, SBM
– U had mandated that Swachh Survekshan 2018 covers all
ULBs and cantonment boards in the country. This had elicited
participation from 4203 ULBs and CBs, covering all states
and UTs in the country (barring Lakshadweep). The current
Swachh Survekshan, which spanned from 4th of January to
31st of January 2019, has covered a total of 4237 ULBs and
Cantonment Boards from all states and UTs, barring the state
of West Bengal who had opted not to participate. While in
2018 the ranking of the ULBs was separately done for those
with a population of one lakh or more (national ranking) and
those below one lakh (state and zonal rankings) with a total
of 55 award categories, in 2019, with a view to recognizing
good work done by the smaller ULBs towards realizing the
dream of a Swachh India, the population categories have
been increased to six, viz. greater than 10 lakhs, 3 - 10 lakhs,
1 – 3 lakhs (where a total of 425 ULBs competed for 23
award categories), and 50,000 – 1 lakh, 25,000 – 50,000 and
less than 25,000 (where 3750 ULBs competed for 95 zonal
awards). In addition, there are seven awards exclusively meant
for the 62 Cantonment Boards, six awards meant to recognize
outstanding performances by states as a whole, three special
category awards for recognizing outstanding citizen-led
initiatives towards Swachh Bharat, and three more for the top
three Ganga towns.

VIII 1
 Karvy Data Management Services Limited, who had successfully from all previous Survekshans. These included Service Swachh Survekshan. In addition, a team of 2549 feet on
executed Swachh Survekshan 2018, was once again selected by the Level Progress (1250 marks), which involved review street were deployed to conduct over 11 lakh face-to-
Ministry through a competitive QCBS linked bidding and evaluation of documentary evidence provided by ULBs against face interviews for citizen feedback, to supplement the
process for undertaking the 2019 version as well. activities they claim to be undertaking; Independent feedbacks gathered through other platforms, including
Validation, where part-marks were deducted from SLP outbound calling. The activities of these assessors
Prior to the actual commencement of the survey, concerted efforts if on-ground verification differed from documented and survey enumerators were monitored real time by
were made by the SBM – U to strengthen the capacities of the cities claim; Direct Observation (1250 marks) where status of 210 monitors and a project management team with
to understand the modalities and spirit of the survey. This was first cleanliness was verified through on-ground observation presence in every state capital as well as at a central
done through a series of workshops organised by the PMU prior to at sampled locations; and Citizen’s Feedback (1250 node at NOIDA. The synced photographs from ground
the survey, to familiarize them with the survey methodology, survey marks), which included collecting direct feedback from locations came in real-time through customised apps
process and output indicators. Thereafter, prior to and during the the citizens through online and offline means, and used by the assessors. At the same time, documentary
process of the survey, the central helpdesk set up by Karvy also number of Swacchta App downloads and complaint evidence were submitted online directly by ULBs (for
engaged in intensive interaction with individual ULBs, through redressal. Thus, the overall marks in Swachh Survekshan the first time the entire SLP documentation process was
video conferencing with states, through handholding and follow- 2019 was 5000, an increase of 1000 marks from the taken online as a major strive towards digitisation), as
up interaction via telephone, emails and chat bots available in the previous year. well as from SBM-U MIS portal. A team of 90 scorers,
designated web portal [Link]. with oversight from 12 research managers and the core
Between the period of 4th January and 31st January project management team were responsible for scoring
Since citizen participation was a very crucial component of this survey, 2019, a total of 2228 assessors from Karvy went on all ULBs after aggregating scores from SLP, IV, DO and
social media and other traditional media channels were strategically ground to visit 6,53,833 locations across nearly 73,000 CFB with those received from the Ministry as well as
used at both national, state and city levels in order to educate wards, gathering photographic evidence under the from third party assessment agencies.
citizens about the objectives of the survey, as well as to reinforce
the importance of their participation in Swachh Survekshan 2019.
This effort was further reinforced by the extensive use of Twitter, Summary of coverage under Swachh Survekshan 2019
Facebook and Instagram by KARVY to launch and sustain three online
campaigns (GarvHai, MyGreenHabit, JholaChallenge) which together 4237 ULBs and Nearly 6.54 lakh Nearly 73 K 4,800 assessors Over 11 lakh
have garnered close to 65 lakh social media reach. CBs covered in locations for wards covered working on face-to-face
28 days validation ground feedbacks taken
When the first Swachh Survekshan was started in 2016, it was
designed to be a monitoring tool. Subsequent Survekshans have
focused on output and then then outcome level indicators. Having
achieved most of the outcome targets the focus of the current
Survekshan has been on sustainability. Towards this end, the SBM – U
had introduced two new certification initiatives, viz. ODF+/ODF++,
and Start Rating of Garbage Free Cities. While ODF guidelines focus
on construction of toilets, ODF+ guideline was developed to assess
sustainable Community/Public Toilet usage so that cities are motivated 150 member Nearly 21 K Over 69 K Over 37 K CT/ 5802 plants
to improve the standard on O & M. The focus of the ODF++ protocol management team commercial areas residential areas PTs ssessed on (WWTP, LWTP, FSTP
is on achieving sanitation sustainability by addressing the complete spending over visited visited ground and FTP) visited and
9000 person day assessed
sanitation value chain, ending with safe faecal sludge management.
The concept of Star Rating of cities was to introduce a certification
process which involves assessment of various locations in each and
every ward within a city, checking for cleanliness of drains and water
bodies, plastic waste management, managing of construction and
demolition waste, etc. through a process of direct observation and
citizen feedback. The process of certification, as was the case with
Swachh Survekshan, was done through Third Parties. Quality Council
of India, who were already assessing the ODF status of cities, was
further mandated to assess the ODF+/ODF++ declarations. As on Over 64 lakh Over 14.4 K BWG/ Over 43 million Total of over 441 Total of 283 GB
January 31st. 2019, 373 ULBs had achieved ODF+ certification while citizens gave Railway Station/Bus outreach in lakhs photographs of pdf documents
feedback Terminals/Airports Twitter, Facebook taken on the submitted by ULBs
165 had were ODF++. Another third party agency, Kantar Public, & Instagram ground for assessment
visited
were entrusted to assess the 3 star and 5 star eligibility of applicants.
At the closure of the assessment timeline, 53 ULBs were certified to
be 3 star while 3 were eligible for 5 star certification. 1239 ULBs were
self -declared as 1 or 2 star.

Apart from the newly introduced Certification processes (together

worth 1250 marks), the scoring for each ULB under Swachh
Survekshan 2019 included components that were carried forward

2 3
 Years of
Celebrating
The Mahatma

Survey Factsheet
ULBs practice door to door ULBs have already initiated

1863 436
garbage collection in more source segregation of waste
than 40% of wards in at least 40% of the wards

ULBs have identified & in- ULBs of India have already

FACT sHEET tegrated 1.2 Lakh Informal

Waste Pickers within their cit-
ies into sustainable livelihoods
537 168
become bin free

ULBs are processing 80% or ULBs are processing at

168 100
more of their collected wet least 80% of their collected
waste within the city dry waste

ULBs have initiated home ULBs have ensured

232 1305
composting for kitchen practicing on-site
waste in more than 1% of processing of wet waste by
the Households their existing BGGs

ULBs have made provision for Cities have at least 80% of all
toilets at more than 80% of
the construction sites 262 81 constructed toilets (IHHL, CT
and PT) attached to a sewerage
system or have septic tanks

Out of 4237 ULBs are States are now ODF declared

2900 23
ODF Certified.

Percent of urbanites find the Percent of urban residents can

94 88
community and public toilets now easily spot litter bins in
provided by their ULBs to be commercial and public areas
accessible and clean within their city

Out of 2900 ODF Certified ULBs have already achieved

544 56
ULBs have achieved ODF+ or 3 star certification; 3 have
ODF++ certification achieved 5 star certification

4 5
6
100
200
300
400
500
600
700
800
900

100
200
300
400
500
600
700
800
900

0
Arunachal Pradesh
Andhra Pradesh Andhra Pradesh
Arunachal Pradesh Assam

average do scores
Assam
average slp scores

Bihar Bihar
Chhattisgarh Chhattisgarh
Delhi Delhi
Goa Goa
Gujarat Gujarat
Haryana Haryana
Himachal Pradesh Himachal Pradesh
Jammu and Kashmir Jammu and Kashmir
Jharkhand Jharkhand
Karnataka Karnataka

Distribution of states by CFB score

Kerala Kerala
Madhya Pradesh Madhya Pradesh
Maharashtra Maharashtra
Manipur Manipur
Meghalaya Meghalaya
Mizoram Mizoram
Nagaland Nagaland
Odisha Odisha
Punjab Punjab
Rajasthan Rajasthan
Sikkim Sikkim
Tamil Nadu Tamil Nadu
Telangana Telangana
Tripura
< 1 lakh population category
> 1 lakh population category

Tripura
Uttar Pradesh
< 1 lakh population category
> 1 lakh population category

Uttar Pradesh

544-616
616-688
688-761
761-833
Uttarakhand Uttarakhand

(Greater than 1 lakh population category)

100
200
300
400
500
600
700
800

1000
1200
1400
1600

200
400
600
800

Andhra Pradesh
Andhra Pradesh Arunachal Pradesh
Arunachal Pradesh Assam
Assam Bihar
Bihar Chhattisgarh
Chhattisgarh Goa
Delhi Delhi
average score under swm

Goa Gujarat
Gujarat Haryana
Haryana
average certification scores

Himachal Pradesh Himachal Pradesh

Jammu and Kashmir Jammu and Kashmir
Jharkhand Jharkhand
Karnataka
Distribution of states by CFB score

Karnataka
Kerala Kerala
Madhya Pradesh Madhya Pradesh
Maharashtra Maharashtra
Manipur Manipur
Meghalaya Meghalaya
Mizoram Mizoram
Nagaland Nagaland
Odisha Odisha
Punjab Punjab
Rajasthan Rajasthan
Sikkim Sikkim
Tamil Nadu Tamil Nadu
Telangana Telangana
Tripura Tripura
< 1 lakh population category
> 1 lakh population category

Uttar Pradesh Uttar Pradesh

536-506
606-676
676-746
746-814

< 1 lakh population category

> 1 lakh population category

Uttarakhand Uttarakhand
(Less than 1 lakh population category)

7
 Metric Learnings from last round Description

Citizen Feedback OTP Every time a citizen feedback was • This shortcoming was overcome by introducing the
taken by an assessor on the ground concept of OTP confirmation by the citizen giving feedback
using a mobile-based app designed for • Wherever consent was provided, the citizen feedback
the purpose, the interview was time assessors were required to feed the phone numbers of

ASSESSMENT AND SCORING stamped and geo tagged which allowed

monitors to ensure geographical
representativeness of the sample.
citizens in the app
• An OTP was generated and sent to citizen’s phone
• The assessor could only proceed with conducting the

METHODOLOGY However, the genuineness of the

interview could still be under question.
interview after feeding in OTP received by the respondent

S
wachh Survekshan 2019, like its three predecessors, Sampling cut-offs If left completely to the enumerator on • In order to ensure a wider coverage of opinions from all
the field, he or she would always have zones within a ULB, the app had an auto cut-off after 30
was conducted to study the progress of Swachh
the tendency to adopt convenience interviews from a single location
Bharat Mission (Urban) and rank Urban Local Bodies sampling, i.e. clustering of the • Interview locations were mapped against residential
in India on the basis of cleanliness and sanitation. The interviews on as few locations as and commercial area samples to ensure geographic
number of ULBs assessed has progressively increased possible, perhaps one cluster per zone. representation
over the years, from a modest 73 metropolitan cities Especially so in the smaller cities. • All interviews of less than 4 minutes were rejected
and state capitals in 2016, to 434 in 2017, to a pan India
coverage of 4203 ULBs in 2018, including 61 Cantonment ULB Guidance Many of the smaller ULBs were • A three-pronged approach was taken to provide assistance
Boards, and finally, a coverage of 4237 ULBs including participating in Swachh Survekshan for to ULBs
62 Cantonment Boards in the current round. Apart from the first time. On top of that, many new • First of all, a detailed ready reckoner (with screen shots as
indicators were introduced in this round illustrations) was developed on how to filling out the city
Lakshadweep, which has always remained outside of the
which required a fresh documentation profile and the type of documentation required for scoring
ambit of Swachh Survekshans, the state of West Bengal effort. marks against each indicator. This was made available to all
(barring the three CBs within it) had also opted not to through the Swachh [Link] portal.
participate. Finally, going 100% digital meant • Secondly, for those cities who had participated in Swachh
adhering to prescribed formats for data Survekshan 2018, a detailed written feedback was
Evolving focus of successive Survekshans submission. provided in advance on the shortcomings/data gaps in
In 2016 and 2017, the Swachh Survekshan indicators were their last year’s city profiles.
constructed with the purpose of monitoring progress of • A manned help desk with multiple numbers was made
ULBs towards Swachh Bharat targets. In 2018, the focus of sufficient physical infrastructure, providing the vital available at our central node at NOIDA who attended
to all technical as well as procedural queries related to
(and the indicator constructs) shifted from process and governance services to the people on e-mode and
uploading documents
outputs to outcomes. In the current round, having already empowering people to handle digital technologies • Live chat facility was activated in the portal which allowed
reached an advanced stage of achieving most of its targets, are the three key areas to prepare for the knowledge ULBs to have real time feedback to their queries
the Swachh Bharat Mission – Urban had mandated that economy under Digital India. In synchronisation with this, • One scanning centre for every 30 ULBs (total of 140) was
Swachh Survekshan 2019 focus on sustainability. The Swachh Survekshan 2019 went 100% digital this year; made available for any ULB having difficulty in scanning
measurement indicators within the Survekshan were with complete online submission of all documentation by and uploading documents from their office premises.
redesigned to capture whether initiatives taken by cities ULBs through the dedicated Swachh Survekshan portal • Through Zoon video conferencing facility, live video chats
are sustainable in the long run, thus going beyond ODF and updated progress reporting on MIS data points were held with several states with participation from over
status and looking into usability of toilets and unit level through the Ministry’s own NIC portal. In essence, 283 two thousand ULBs.
faecal sludge management, levels of cleanliness and GB of data (or 4.5 lakh online PDF documents) completely
2-step OTP During the 2018 round of the • Once again, a process was put in place wherein only the
waste management protocols in place in every ward of replaced an estimated 20 metric tonnes of paper reports authentication for Survekshan, there was a system in nominated ULB Official (designated nodal officer) whose
a ULB, and bylaws and regulatory compliance. Towards that were transported from all over the country to the uploading data place for the nodal officer of every ULB telephone number was registered gotan OTP before
this end, over and above the three pillars of the earlier central hub in 2018, thus improving efficiency, freeing through in portal signing off on a checklist indicating uploading starts.
Survekshans, viz. Service Level Progress and Independent up space, time and expense, but more importantly, being the titles of every document that were • Post authentication of OTP only could the ULB concerned
Validation, Direct Observation, and Citizen feed-back, environmentally friendly. being couriered to the central hub for begin the process of uploading documents.
this year a fourth assessment protocol was introduced by assessment. In the current round, since
SBM – U, viz. certification of cities on ODF+/ODF++ and Other new initiatives submission was all digital, a system
of certification of authentication had
Star Rating of Garbage Free Cities by independent third Based on learnings from executing Swachh Survekshan
to be devised to protect both parties
parties. 2018, and allowing for the new protocols introduced in
against fraudulent submission.
the current round, Karvy introduced some new features
Going digital in the execution process to ensure better quality Book marking with Large volume of physical documents • In 2019, bookmarking of documents by the ULB against
Given the target of transforming the country into a outputs, both from ULBs in their documentation as well page reference and without proper ordering (against each specific indicators and highlighting relevant sections
knowledge economy and information society, the as capturing primary data on the ground. The following indicator code indicator code) or pagination created pertinent for scoring was made compulsory
initiative needs some preparatory measures. Creation table elaborates. a logistical nightmare at the back end • Each document had to have the relevant bookmarks
where inordinate amount of time and before ULBs could submit the same
effort went in sorting indexing 20 • Every submission had to have an accompanied summary
quintals of documents from over 4200 sheet with details of the document being submitted
ULBs against each indicator.

8 9
Assessment and Scoring Protocols The 33 indicators covering 7 thematic areas under SLP together constituted 1250 marks, as follows.

For ‘Swachh Survekshan-2019’ assessments, MoHUA has revised the weightage for the overall assessment and
components of Swachh Bharat Mission. As compared to last year, the total marks were increased from 4,000 to 5,000. Bye-Laws / Regulations Innovation
The scoring for each ULB for ranking was segregated into 4 main components, as follows:

1. Collection of data from online MIS portal of MoHUA as well as online submission of documents to the dedicated
Total Marks: 62
Total Questions: 4 5% 5% Total Marks: 62
Total Questions: 2
Swachh Survekshan 2019 portalassessment of Service Level Progress (1,250 Marks / 25%)
Capacity Building Collection &
2. Collection of data from Direct Observation (1,250 Marks / 25%) Transportation

3. Collection of data from Citizen Feedback (1,250 Marks / 25%)

Total Marks: 37
Total Questions: 2
3% 27% Total Marks: 338
Total Questions: 7
4. Certifications for Garbage Free Cities and Open Defecation Free Cities (1,250 Marks / 25%)

IEC & Behaviour

Change 5%
Total Marks: 63
Total Questions: 3
Swachh Survekshan 2018 Swachh Survekshan 2019
total Marks: 4,000 total Marks: 5,000 Sustainable Processing &
Sanitation
Total Marks: 313
25% 30% Disposal
Total Marks: 375
Total Questions: 7 Total Questions: 8
1, 250 Marks 1, 250 Marks

Service Level
Progress Part 2: Certification (Star Rating of Garbage Free Cities construction & demolition waste, etc. which are critical
35% and Open Defecation Free Protocols): drivers for cities achieving garbage free status, the ULBs
registering themselves for certification were assessed on
MoHUA has introducedan important component of the basis of third party certification for achieving 1,2, 3,
Service Level ‘Certification’ as a thematic area covering two different 4, 5 or 7 Star [Link] 1, 2 and 4 star rating were
Progress aspects. MoHUA will certify ULBs in the following areas: to be in the hands of respective states, 3, 5 and 7 star
25% rating was to be given by the Ministry post third party
Star Rating of Garbage Free Cities
1, 250 Marks 1, 250 Marks assessment. A maximum of 1000 marks or 20% of the
This is a time bound certification process (validity total of 5000 marks was allocated to this certification.
of one year) which involves assessment of various
types of locations and facilities across every ward of The third party assessment was done by Kantar Public,
the city. It is based on a SMART Framework - Single between the period of mid – December 2018 and end
metric, Measurable, Achievable, Rigorous verification January 2019. The total number of cities that had applied
mechanism and Targeted towards outcomes. It has for start rating certification (from state and Ministry)
been devised in a holistic manner including components were 2045. The following table provides a snapshot of
Part 1: Service Level Progress ((Verification of data substantiating claims of service level progress verification at the ward level as well as at the city level. The ward the Star Rating outcomes for Garbage Free Cities in till
submitted by the Urban Local Bodies on the online MIS to a dedicated portal designed for the purpose, viz. www. level locations include residential areas, commercial January 31st 2019.
portal of MoHUA) Swachh [Link]. Karvy’s team of 90 scorers and institutional areas, parks and gardens and BGGs,
and 16 research managers then verified each and every while city level infrastructure covered railway stations, Marks for integra- Number of Number of
There are a total of 33 indicators associated with Service document and MIS data files received from the Ministry bus stations, airports, transport hubs, industrial areas, tion onto SS2019 applicants ULBs certified
Level Progress, broken up into seven thematic areas. for initial scoring under SLP. water bodies and storm drains, all dumpsites, processing
The ULBs, unlike last year, were required to upload 1 star 200 992 331
plants and scientific landfills, and tourist areas including
documents pertaining to their claims of work progress As per Survekshan protocol, Karvy’s assessors
places of religious worship. Citizen validation is also an 2 star 350 624 908 (incl. 284
against each of the thematic areas and the agency was wererequired to conduct independent verification of the
integral part of this protocol and at every site/facility who failed to
required to review these online submissions. As per claims of physical progress made by ULB through on- clear 3 star)
visited for assessment, a minimum number of citizens
operational design of Swachh Survekshan-2019, the ground verification on a sample basis, and part-marks
(and RWA members for residential areas) needed to be
assessors didn’t interact in person with ULB officials were deducted from SLP scores obtained on the basis of 3 star 500 337 53
contacted and interviewed to seek their feedback on
for data [Link] ULBs had to fill the online MIS documentation review if on-ground verification revealed
the level of cleanliness in that locality. Based on current 5 star 800 3 3
portal which holistically captured 16 of the 33 indicators deviation from the claim. The extent of negative marking
progress on key indicators such as cleanliness of drains
of Swachh Survekshan 2019. Further, the Nodal Officers was simply a function of the degree of deviation. 7 star 1000 0 0
& water bodies, plastic waste management, managing
of each ULB had to upload relevant documents for

10 11
Open Defecation Free Protocols indicator, with a breakup of 25 marks for Self-Declaration;
Visible beautification
100 marks for ODF with failure; 150 marks for ODF of slums/old city areas, Cleanliness of
Cities and towns that have already achieved Open without failure; 200 marks for ODF+ and 250 marks for Residential and
Defecation Free (ODF) status as per the ODF protocol flyovers, public places
16%
ODF++ certification. commercial areas
prescribed by the Ministry of Housing and Urban Affairs
(MoHUA) can work towards ensuring sustainability of The current ODF status as on 31 January 2019 is as
st
Marks: 200
16% Marks: 200

the ODF status to ensure proper maintenance of toilet follows:

facilities, hereby referred to as SBM ODF+, and safe Visibility of hoardings/
Sl. Final Status SS2019 (QCI Marks to Number of
20%
collection, conveyance, treatment and disposal of all faecal billboards/wall
sludge and sewage, hereby referred to as SBM ODF++, in No. Sheet) be allotted ULBs Writing, etc. in all
order to achieve safe sustainable sanitation for all. 1. ODF++ 250 165 commercial/public areas

8%
Cleanliness of Pub-
2 ODF+ 200 373 Marks: 100 lic and community
An ODF city/ward/work circle can be notified/declared toilets (PT/CT)
as SBM ODF+ if, at any point of the day, not a single 3. ODF without Failure 150 1661
person is found defecating and/or urinating in the open, Cleanliness of catch- Marks: 250
AND all community and public toilets are functional and 4. ODF with Failure 100 712 ment areas of biggest
well maintained. Once a city has collected all declarations railway stations, bus
5. Self-declared 25 1229
from every wards (including from schools) as per protocol, stations/depots and Display of SBM
it communicates to the respective state government airport of city messages in
the final resolution declaring the city to be SBM ODF+,
Part 3: Direct Observation (On-field Independent
Marks: 170 13.6% PT/CTs
and the state government has communicated the same
to MoHUA (or in case of development authority or
Observation and Collection of data)

The collection of data from Direct Observation was

6.4% Marks: 80

cantonment board, city has directly communicated to based on physical observation of the survey agency. Cleanliness on vege-
MoHUA), a third party verification process (“Swachh Connection of PT/
This segment comprised of 8 indictors with a total of table/fruit/fish/meat CTs to onsite safe
Certification for SBM ODF+”) is to be adopted, for the 1250 marks. The questions themselves were used as wholesale markets disposal systems
13.6% 6.4%
final SBM ODF+ certification. the tool for observation and data collection. The on-
ground assessors used GPS coordinates and landmarks Marks: 170 Marks: 80
A city/ward/work circlewhich is already ODF+ can be provided by the Assessor Monitoring Cell to reach the
notified/declared as SBM ODF+ if, at any point of the randomised sampled locations and through the Assessor
day, not a single person is found defecating and/ or The ULBs had to notionally divide their city into North, The sample determination was 0.1% of the population
App downloaded in their mobiles, recordedphotographic East, West and South Zones and indicate the zone of a ULB or 250, whichever was greater.
urinating in the open, all community and public toilets evidence and their observations (textual) at each site. The
are functional and well maintained, AND faecal sludge/ against each ward. This information was supplied in the
central scoring team then did their scoring on the basis city profile which they submitted prior to the survey. This • Outbound calling (through Karvy’s own call centre
septage and sewage is safely managed and treated, of these photos as evidence for field observations, which situated at Noida), where callers with different
with no discharging and/or dumping of untreated faecal information was used by the sampling team to ensure
were all geo tagged and time stamped. that all samples drawn had a geographical representation. language capabilities were making round the clock
sludge/septage and sewage in drains, water bodies or outbound calls using city-specific phone numbers
open areas. In the same procedure as above, a third As a part of direct observation, the assessors needed to Part 4: Citizen Feedback (Data collected directly from procured commercially. OB calling was employed only
party verification process (“Swachh Certification for visit the following places within an ULB (provided there citizens and through Swachhta App) for ULBs greater than 4 lakhs in population.
SBM ODF++”) is to be adopted, for the final SBM was a claim for points made by the ULB on the basis
of documentation and in the Citizen Profile) and thus • Through the designated web portal using OTP enabled
ODF++ certification. This component has been allocated 1250 marks which
needed on-ground verification: access, where citizens downloaded the survey on
was divided into two major segments - Direct Citizen’s
any internet enabled connected electronic device
Quality Council of India, who had already been • Residential and Commercial areas Feedback and Swacchta App based indicators. Direct
and undertook the survey. The OTP is meant to help
commissioned by the Ministry to undertake ODF • Public and Community toilets Citizen Feedback, which comprised of 850 marks, was
control multiple inputs from a single user.
assessments, have been further mandated to undertake • Vegetable/Fruit and Meat/Fish markets collected from the citizens of each ULB through four
the third party assessment of SBM ODF+ and ODF ++ avenues: • Through IVRS, where we linkedan automated recorded
• Catchment areas of biggest Railway Stations,
requests on behalf of the Ministry. version of the survey with the 1969 complaint number.
• Bus Stations/Depots and Airport of city • Face-to-face survey: The sample of citizens was drawn
Recording was in different regional languages.
• Bulk waste generators in such a manner so that it covers all the zones within a
A maximum of 250 marks have been allotted for this ULB, and specifically the marginalized colonies as well. • Citizens taking the survey through Swacchta App
City/town self declares itself as SMB ODF+ Upon request by ULB/Development Initial verification {assessing
following protocol and communicates the Authority/Cantonment Board/State to Service Level Status + conducting
same to state Mission Directorate or directly MoHUA, third party assessor (selected by independent obsevations}
to MoHUA if Development Authority/ MoHUA) will conduct verification within a
Cantonment Board period of 30 days

City will need to be recertified every 6 months MoHUA will issue a certificate to the city Based on assessment, third party
from last date of issue based upon third party recommendation will make recommendations to

11.05L 6.71L 16.2K 20.8K 35.73L

MoHUA for cities to be certified
SMB ODF+

For recertification, upon eligibility, third party will conduct independent Through F2F Through Swachhata Through outbound Through IVRS Through web portal
observations within 30 days (SLS will not be assessed)
survey App calling 1969 using OTP

12 13
In addition, a maximum of 400 marks were reserved for Metric Evaluation criteria Service Level Progress Direct Observation Citizen Feedback
Swacchta App based on 4 indicators:
 The innovation should have been • Door to Door Garbage collection • Cleanliness of Residential • Cleanliness in City
• Number of active users implemented at least 3 months before • Source Segregation and Commercial area • Appropriate litter bins in
• Complaints resolved within SLA timeframe Swachh Survekshan-2019 start date
 The innovation should be easily • ICT based Monitoring Mechanism • Cleanliness and commercial and public areas
• Total registration on the app and Swachh Manch Implementation
implementable (i.e. should be • Cleanliness of Areas – Sweeping, GVP Transformation, functionality of Community • Segregated collection of waste
• User feedback on resolved complaints economical – limited capital and Cleaning of storm water drain, Beautification of Slums/Old & Public toilets
OPEX/ manpower required should be
City etc. • Cleanliness of Vegetable/
Award Categories feasible / any pre-conditions should
be existing and practical) • Bin Free- Removal of secondary garbage storage points fruit/meat markets
There are a total of 137 award categories underSwachh • Processing of Wet Waste & Dry Waste • Cleanliness of catchments
Novelty  The innovation should be a one-of-
Survekshan 2019, which are given at the national level, • Management of ‘Construction & Demolition’ Waste of Railway/Bus/Airport
its-kind solution
state level, zonal level and cantonment level. The cities/
 The exact same innovation/ best • Remediation of existing dumpsites
town that have a population of more than 1 lakh, or are practice should not have been • Sanitary Landfill/ Zero Landfill
smaller state capitals and UTs, are eligible for the national implemented elsewhere in India
level awards. Cities that are smaller (population of less  A part of the innovation could have • Operational cost of sanitation & SWM covered through
than 1 lakh) are being considered for zonal awards. The been implemented elsewhere and Property Tax
section below highlights the rationale used for each then contextualised to the city’s • Bulk Waste Generator practicing Onsite processing of
award typology. requirement
organic waste
Award for Innovation and Best Practices  There should be evidence showcasing • Home Composting
scalability of the innovation to other
Scalability parts of the city (i.e. there should be
The definition of innovation is broad ranging: an Award for Ganga Town observation, citizen feedback and certifications, summing
innovation is the realisation of some new idea in actual existing demand for such a solution/
requisite manpower/ sufficient capex up to a maximum score of 5,000. The citiesachieving the
concrete practice, whether commercially or in the public The evaluation for the award took into consideration highest overall marks under each population category
and OPEX/ partner ecosystem/ etc.
and voluntary sphere. Significantly what is innovative for depending on the innovation) marks received under Direct Observation only, i.e. were nominated for the award.
one city may be common knowledge to another, and to indicators like catchment area of railway stations/
some extent innovation is in the eye of the beholder. But Financial  Project’s OPEX should be covered by bus terminals/airports were clean, community and Award for Sanitation
it is possible to judge innovativeness from a perspective Sustainability existing available finances/revenue public toilet clean and user friendly, vegetable/fruit/
which can eventually lead to a particular ranking. This stream meat market clean, etc., as ganga towns attracts lots This award category has been freshly introduced this
award is intended to serve as an overall evaluation as of tourists. No weightage was given to scores received year to motivate cities to manage sustainable sanitation
 Project should have achieved the
part of two separate thematic, viz. ULB led innovation under Service Level Progress (documentation) under this services. The evaluation of the award was done by taking
envisaged impact as per initial project
projects and citizen led innovation projects. plan (city should showcase evidence award category. into consideration ODF certification status, citizen
of this impact through quantitative feedback on whether citizens are accessible to clean
ULBs were evaluated on the quality of project submitted Impact It is to be noted that the assessment was done to check urinals/toilets in public places, and several relevant
data/ newspaper coverage/ citizen
under Waste Management, Behavioural Change, ODF feedback, etc.) the magnitude of cleanliness at city level and not of the indicators under Service Level Progress, as follows:
Sustainability, etc.  Evidence showcasing sustainable River Ganges, consequently parameters such as towns
impact (i.e. innovation should have a with dumpsites along ghats, towns with solid waste • Households/Commercial Establishments/ CTs/PTs
The following table gives an overview of the criteria on long-term positive outcome on the floating on surface and towns with at least one nullah connected to a closed system
the basis of which each ULB was evaluated: city) (drain) discharging into river were given zero weightage • Scientific processing of faecal sludge
and were not part of the survey. • IHHL with water availability
Award for Citizen Feedback
Award for Fastest Mover • Public Toilet uploaded as ‘SBM toilet’ on Google
This award is based on a compilation of feedback received maps
from feet on street i.e. face to face interviews, outbound Unlike previous year, this year, only those cities who • Timings of CT/PTs
calling, Interactive Voice Recording System (IVRS), web secured rank in top 200 cities of >1 lakh population
based OTP and Swachhta App citizen feedback. The • Construction sires with toilets facilities (> 25
category and top 50% cities of <1 lakh population
combined average score from each of the 5 sources for workers)
categories were considered for Fastest Movers awards.
every ULB was weighted on a pro rata basis depending • Operations and Maintenance costs of Community/
on the share of feedback from each source in the ULB. Award for Cleanest City Public Toilet and FSTP are being recovered through
revenue streams viz. Property tax (sanitation
Award for Solid Waste Management Being the primary objective of the Swachh Survekshan, specific), User charges, etc.
awarding the cleanest city becomes crucial. The
This award category is introduced to encourage cities to evaluation for this award comprised of scores from all the The total sum of the scores from all the above sources
deal with their waste in a sustainable manner. To evaluate four areas of SS2019, i.e. service level progress, direct was considered for ranking of ULBs for the award.
and thereby decide on award winners, 20 indicators from
SLP, DO and Citizen Feedback sections were taken into
consideration. Total sum of individual marks achieved
against each of the mentioned indicators was considered
for ranking.

14 15
 IT & Social Media cell Call Centre Core research and management team
 6 software engireers manning the IT helpdesk  50 outbound callers  221 mangement staff posted in states
where ULBs called in for assistance in for register- trained and lodged in NOI- and at Central office
ing and uploading/ updating city profile DA call centre  5 core research team and 12 research
 Senior team developing and maintaining www.  Language capabilities to partners forming the core management

The Survey Delivery Process

Swachh [Link] dynamic web portal cover all states and UTs team
 Development of, JA, DO, CFB, etc. applications on  Conducting ~18K out-  Responsible for QC on City Profile
Android Platform bound calls for adminis- submission, sampling, scoring
 Automated sampling for DO/IV tering the citizen feedback  Integrated scoring post 3 stages of
At the onset, it must be highlighted that Swachh Survekshan 2019 protocol involved four (4) critical changes that had survey QC done only by 5 core research team
 Server maintenance and real time syncing of evi-
greatly influenced our rollout plan. These were as follows: dences from the ground for monitoring   Also conducting outbound members

01
calling based verification of  Guiding social media presence
 Media cell running campaigns like GarvHai, Jhola
key indicators for IV
Challenge, MyGreen habit and managing facebook,  Final say on all deliverables, includ-
tweeter and instagram accounts related to Swachh  Managing IVRS to get ing final swachhta ranking and client
3 reports, not 1 Survekshan 2019 response under 1969 liaison
Social Media Report, Innovation &
Best Practices testimonials Report
and the Swachh Survekshan 2019 Detailed Work Plan for Swachh Survekshan 2019
Report – different cells

1
Preparatory Activities Training

2 02
This award category has been freshly introduced this The project started with extensive training sessions,
year to motivate cities to manage sustainable sanitation which were carried out at multiple levels. Each of these
services. The evaluation of the award was done by taking levels is mentioned below:

3
26 days for 4237 into consideration ODF certification status, citizen
Data collection started on 4th of January feedback on whether citizens are accessible to clean Training of Trainers (ToT)

4
and finished within the same month, urinals/toilets in public places, and several relevant
including national holidays – huge Training of Trainers was held at an off-site residential
indicators under Service Level Progress, as follows:
deployment for short period facility in the National Capital Region Delhi for 3 days.
This involved the core research team, the zonal research

04 03
Preparatory activities to be Dates for and operations team leads from every zone and every
completed Completion of
state. The intention of the ToT was to familiarise all
Tasks
potential trainers on all the formats and data collection
External dependent Results by 15/2
Inputs for Self-Assessment Tool 19th October protocols so that a uniform training can be imparted at
No physical document flow, only Final Ranking deadline was 15 days after and for the provision to upload SLP the state level to field teams. Training was carried out by
scanned pages and MIS data flow from completion of field work. But last date for documents Core research team and representatives from PMU.
SBM – U via NIC and other archivists document submission was 15th of December.
City Profile Manual for Web Portal 19th October
Other training events
SLP Manual for Web Portal 19th October
In addition to above preparatory activities, a number
The execution of Swachh Survekshan 2019 essentially comprised of 8 independent modules which were inter-connected SS2019 Content for Website 19th October of training programmes were organised to train human
through dependencies. These were as follows:
Input for the City Profile Web Portal 20th October resources. Table below shows the dates of various
The entire process of the survey and the assessment and ranking at the back end that was adopted by Karvy may be Formats training programmes.
depicted as follows:
CFB Questionnaire for CFB App 21st October
Operations cell Assessor Monitoring Cell Scoring cell Dry Run of Self-Assessment Tool, 21st & 22nd
 Regional and State level control-  139 Assessor monitors housed  90 scorers housed at NOIDA central node City Profile & SLP Documents on October
lers facilitating, monitoring and at NOIDA central node and 62 reporting into research and project management web portal
of assessors on the ground (221 assessor monitors housed at Ban- team
JA Questionnaire for JA App 26th October
people) galore hub with different language  Language capability (reading and writing) ensur-
 Close to 2300 junior assessors capability. ing state specific reorganisation of responsibil- PPT for Scorers Training 30th October
covering 4237 ULBs in 28 days  100% real-time monitoring of ities
PPT for AMCs Training 30th October
and spending around 3 to 10 movement of assessors and photo-  Responsible for guiding ULBs to correctly fill city
days in each ULB in each ULB to graphic evidence synced from site profile, and upload SLP documents JA and CFB App ready for dry run 6th November
capture photographic evidences  Checking validity of IV and DO  First level of scrutiny of documents and sending PPT for TOT & JAs and CFB 10th November
for DO & IV. edivence as per sample quota be- documents 48 hours window to ULBs to resub- Investigators
 Another 2549 feet on street un- fore closing of ULB assessment mit correct / additional documents
dertaking 11.05 lakhs F2F citizen  IV negative marking on the basis of Scorers App ready for dry run 12th November
 Scoring based on uploaded documents by ULBs
feedback survey. IV photographic evidence
AMC App ready for dry run 30th November

16 17
 SLP SCORES
Training Programmes Dates for Trainings Description

Training of Help Desk Agents 19th to 20th October’18 Training provided for City Profile and Uploading of SLP
documents and general complaint mitigation w.r.t. uploading and

MOHUA
ACCEPTED OR REJECTED registration

Assessor Capturing
observed through
the list of places
to be validated/

Photographs as
Training of IT Agents for State 20th to 25th October’18 Training given for Scanning and Uploading of documents on

DO SCORES
Verification of
Assessor. get
Reached ULB

Photographs
& Uploading
Assessor. Coordination Units SS2019 web portal

per list

IV/DO
QC of
App
Training of Scorers ( in batches 20th to 30th October’18 Training provided for city profile checking and scoring of SLP
starting from given date) documents on SS2019 web portal

Training of Assessor Monitors 10th to 15th December’18 Training provided to capture DO & IV photographs using App on
the ground

CERTIFICATION Scores by IT CELL

Review and Finalization of Scores by

Uploading
Training of Junior Assessors (State 15th to 31st December’18 Training given for sampling of respondents and filling of Citizen

locations
sampled
ENSURE

through

IV & DO
of Pics

App of

Merging of SLP, DO/IV, CFB &

Level Trainings) Feedback Questionnaire using mobile based app and OTP
confirmation
Resubmission

Hours by ULB
of Doc. In 48

KARVY Core Team

Training of CFB interviewers (State 15th to 31st December’18 Training given to Assessor Monitors for DO and IV Scoring,
City Profile Checking &
Sampling for IV/DO
MONITORING CELL

Level Trainings) movement monitoring of assessors through geo-tagging, and QC

of the photographic evidence
ASSESSORS

ULB for DO/

Assessor in

Interview
IV & F2F
Visit of
Training of Outbound Calling 25th to 28th December’18 Training given on Citizen Feedback Questionnaire and OBD
Documents Review

Agents protocol, including introduction of SS2019 to each call recipient

& Comments

REJECTED
SS 2019 Execution Process

CFB SCORES
Training of Scorers and Assessor feedback to assessors. By doing Operations Management
Assessors for
DO/IV & CFB
State Level

Monitors
Training of

this, Assessors as well as their Cell (OMC)

monitors had hands-on experience
Separate three day training was of the actual exercise.
organised for the 90 scorers in two This cell had a crucial role to play in

CIRTIFICATION
the entire SS2019 exercise. The cell
Documents

Filling City

separate batches in our central

Uploading

State level trainings

SCORING

SCORES
Profile

comprised of people who actually

CELL

ULBs

facility at NOIDA. The training

Calling Begins

managed the entire operations, be it

Recruitment of

The State Level training was held

Outbound

was provided by the core project

Assessors

management team and included from 4th January to 31st January 2019 related to recruitment of assessors,
extensive sessions on purpose to carry out DO & IV assessment of imparting training to them, DO/
of Swachh Survekshan 2019, 4237 ULBs. A total of 40 separate IV data capturing on ground and
training sessions were held across setting of State Coordination units.
Scorers & Assessor

indicator wise list of documents to

LIVE ON 15th

Following are the key highlights:

OCTOBER

be uploaded, review and identifying 23 cities, together training over

Training of

Monitors

Calling Agents

3000 assessors.
Training of

mistakes in documentation, inter-

Training of
Trainers

CERTIFIED FOR STAR RATING, ODF+ &

(TOT)

sectional logics and also to identify

COLLECTION OF ULB WISE LIST

the scrutiny points to enable scorers

ODF++ FROM MOHUA

to evaluate correctly.

Similarly two day training was

undertaken for the 200 members’
Self Assessment Tool
Dash Board Dev for:
Scorers & Assessor

Uploading of docs

strong assessor monitor team in

Outbound Calling
Citizen Feedback
MEDIA & IT CELL
Documentation
Recruitment of

Recruitment of
Apps Dev. for
Setting up of

Assessors &
Manuals for

City Profile,

4-5 batches at NOIDA. The training

Training &
Monitors

Agents

was imparted by field operations

executives along with core project
management team. They were
trained to guide field assessors
from distance and were made to
understand processes involving
independent validation and direct
Technical
Input to
IT CELL

observations. Moreover, on last

day a mock session of the AMC
was carried out where Assessors
CORE TEAM captured photographs on the
KARVY ground across country and AMCs
monitored their work and provided

18 19
 Regional and State level controllers facilitating and this cell either accepted or rejected documents and gave
monitoring movement of assessors on the ground (55 marks accordingly. The cells also integrated the outcome  Language capabilities to cover all states and UTs  Number of ULBs in a state;
people) of IV and DO assessments received from the Assessor  Conducting ~18K outbound calls for administering  Number of ULBs that should be allocated up front
 Over 2288 junior assessors covering 4237 ULBs in 28 Monitoring cell after converting the same into negative the citizen feedback survey when the entire system of collection and reporting
days marks (for IV) and marks (for DO). In order to ensure  Also conducting outbound calling based verification are still being tested;
completion of city profiles and review of documents of of key indicators for IV municipal sweepers, office  Local level elections/political and civil disturbances;
 2549 feet on street undertaking 11.05 lakhs F2F
4237 ULBs and Cantonment Boards by 15th of January staff who undertook mandated online courses, and  Weather, especially for border stated in the north-
citizen feedback survey. Separate teams were
2019, a total of 90 scorers were trained and deployed. informal rag pickers integrated into the system east, Uttarakhand, Himachal Pradesh and Jammu and
deployed to collect feedback from citizens about
Few highlights of the cell are mentioned below:  Managing IVRS to get response under 1969 Kashmir;
status of cleanliness of their cities. These teams were
independent to the DO/IV teams  Language capability (reading and writing) was a  Workload with each city typology
Core Research & Management Cell
 Independent TPA conducting back-checks critical recruitment criteria for ensuring state specific The operations workload that was estimated for this
At a more micro level, the field operations followed reorganisation of responsibilities; This cell was located at NOIDA and housed in the central project was as follows:
a similar kind of pattern as done during SS2018, i.e. in  Scorers were also responsible for guiding ULBs to node. The 5 member senior research team and project
managers were responsible for end to end management Based on these assumption, the actual allocation of work
every state, the recruitment and control was carried correctly fill out city profiles, and then do randomised
of Swachh Survekshan 2019. The job responsibilities of on the ground had proceeded in the following manner:
out through identified base locations and movement sampling for IV and DO based on city profile
of assessor happened with each base location as the declarations; this cell were as follows:
Number of ULBs/CBs launched
node. The overall control was with the State Operations  Also responsible for carrying out a pre-check of  Coordination with over 300 management staff posted
Manager located at the State HQ (mostly at the state uploaded documents before the actual scoring could in states
capital). begin, flagging the concerned indicator in case any
 Responsible for QC on City Profile submission,
discrepancy was found and giving 48 hrs. windows to
State Coordination Units sampling, scoring and ranking finalisation
the ULB where they can upload flagged documents
afresh;  Integrated scoring post 3 stages of QC
Based on SS2018 experience, SBM-U had visualised
the challenge of uploading of documents due to  First level of scoring was based on documents  Guiding social media presence
incapacity, poor network or non-availability of requisite uploaded after 48 hrs. window timeframe;  Writing the 3 survey reports (Swachh Survekshan
infrastructure, especially for smaller ULBs. Therefore, a  Second level of quality check performed by an 2019 Report, Social Media Initiatives Report, and
new system was put in place this time wherein for every independent QC team consisting of senior-most Innovations and Best Practices Report)
30 ULB’s a State Coordination Unit was established scorers and research managers  Delivery of one 10 minute film in the Survekshan The progressive completion of fieldwork across ULBs
which were equipped with scanning and uploading process and a 3 minute film of how India’s cities have was as follows:
facilities and an IT support, to help the ULBs to upload IT Cell cum Helpdesk progressed and the role of Swachh Survekshans.
documents. To cover 4237 ULBs, nearly 140 such units ULB coverage progression
The success of SS2018 was largely due to customized Apps  Client liaison
were established.
developed by Karvy’s IT Cell for different components.
The IT cell was also responsible for maintaining an
Effort Estimation and Movement Plan
Assessors Monitoring Cell (AMC)
active helpdesk to handle queries from ULBs till the While the 2018 edition of Swachh Survekshan had
Assessors Monitoring Cell was constituted at our survey began on 4th of January 2019. Following are few covered 4203 ULBs and CBs in 66 days, the biggest
centralized project node at NOIDA to monitor the quality highlights of the cell: challenge of this Survekshan was covering 4237 ULBs
of images/photographs captured on ground by assessors
and CBs within a period of 28 days (4th January to 31st
while doing verification of the claims made by ULB  6 software engineers trained in Swachh Survekshan
January 2019). The manpower deployment plan had to
and observing status of cleanliness at various locations 2019 city profile and SLP documentation protocol
take into consideration several variables, viz.
through direct observation. manning the IT helpdesk where ULBs called in for
assistance for registering and uploading/updating city
 139 assessor monitors, 9 supervisors, and 12 profile; The progressive completion of fieldwork across ULBs was as follows:
member QC team housed at NOIDA central node
 Senior team developing and maintaining www.
with different language capability and 62 assessor Total Population of ULB Average Number of Locations to be # of Assessors to be deployed per ULB
Swachh [Link] dynamic web portal;
monitors housed at Bangalore hub visited for DO/IV to complete fieldwork in 2 days
 Development of Apps for Direct Observation,
 100% real-time monitoring of movement of assessors
Independent Verification, Citizen Feedback, SLP
and photographic evidence synced from site < 50 K 60 – 70 3
evaluation, etc. on Android Platform;
 Checking validity of IV and DO evidence as per sample
 Server maintenance and real time syncing of evidences 50 K to 1 Lakh 70 – 90 4
quota before closing of ULB assessment
direct from the ground for monitoring
 IV negative marking on the basis of IV photographic
1 Lakh to 3 Lakh 100 – 130 5–6
evidence done by the 12 member QC team Call Centre

Scoring Cell One of Karvy’s own call centre facility at NOIDA was 3 Lakh to 5 Lakh 200 – 220 16 – 18
made available to this project to collect citizen’s feedback
The Scoring Cell was responsible for reviewing all the 5 Lakh to 10 Lakh 270 – 300 22 – 25
through outbound calling:
uploaded documents (soft copy) submitted by ULBs under
the SLP component as well as MIS data received from the  39 outbound callers trained and lodged in NOIDA call >10 Lakh 360 - 380 30 – 32
Ministry. Based on protocols given under SS2019 toolkit, centre

20 21
 SS2019 Product and Services
Self-assessment tool
Web Portal and Dashboard
In this screen the ULB could select the list of documents they can provide for various indicators and they could get to
know how many marks they can achieve for each indicator and also in total for service level progress.

City profile

In this screen the ULB was required to fill all the information regarding their city and also they could continuously
monitor their progress through overall progress displayed.

Login screens of SS 2019

ULB Login Documents uploading portal
A login is provided to ULB where the ULB could fill in required details for SS 2019. Once logged in, the dashboard was In this screen the ULB was required to upload all the necessary documents as a proof of all the details they have claimed
displayed which consisted of a Self-Assessment tool, City Profile, Documents Uploading portal, Social Media and other in the City profile; they could also continuously monitor their progress through overall progress displayed.
events, Important Reference Documents, and Contact us.

22 23
Social Media and Other Events For quick support ULB is provided with a chat window at the bottom of the page as “Message us” where a quick
response is provided to the queries by the help desk team. A total of 2,616 queries have been answered through chat
If the ULB had perticipated in any kind of events pertaining to Swacchta, whether on ground or in Social media, they by the help desk team.
provide their links in this provided screen.

Scorer Login
Contact us
Scorers were provided with a dashboard where they could perform a first level quality check of the information provided by
If the ULBs had any difficulties in filling /uploading any data in SS2019 portal, they were provided with a help desk
the ULB which were allocated to them by a senior research manager/research manager. They could view the information
through which they could expect to get their queries solved.
of city profile provided by the ULB. A flag option was provided to the scorer by which they could flag any information
If they had any kind of queries they can just send an email to admin@Swachh [Link] or call on the which they thought was not correct and the same flags were made visible to the ULB and the ULB could make necessary
provided number in the contact us screen. changes in city profile during the period of November – December, 2018.
Till now 2,443 queries have been answered through mails by the help desk team. Once the ULB completed filling the SLP documents, the scorers performed the first quality check and evaluation of the
documents. Here also they were provided with a flag option and remarks section.

24 25
Research Manager (RM) Login
On-ground Apps for data collection
Research/project managers could view all the information of ULBs along with the progress of scorers as they performed
a second level quality check, made any changes if required, and approved the evaluation done by the scorer. During the period of January 4th to 31st 2019, extensive field verification was carried out in all the cities based on the
information provided by the ULB in Swachh [Link] portal. In order to carry out the field verification junior
In case a scorer had flagged any documents and was subsequently approved by the research manager, the ULBs were assessors, on-ground assessors and their monitors at the central node were using Android based Apps.
provided with a 48hr window where they could make necessary changes in the documents.
Assessor login
Assessors were provided with 2 mobile applications -
1. SS2019 Assessor application:
• All the information provided by the ULB was auto sampled according to the population of the ULB and
displayed in the JA application.
• The JA for the allocated zones of allocated ULBs visited the locations provided in the JA application and
did the verification.
• Option to directly open Citizen Feedback (CFB) application was also provided in the JA application for
convenience.

Innovations and best practices Login

A separate team headed by Dr. Arun Kansal was given a separate login wherein they could download all documents
submitted under indicators 7.1 (ULB Initiatives) and 7.2 (Citizen Initiatives) and could record their comments on the same.

26 27
 If the on-ground assessor wanted to include any unique pictures associated with the ULB’s effort w.r.t. swacchta, Few questions regarding the ULBs cleanliness and maintenance were asked in the citizen feedback survey. To complete
however, that picture was not linked to any specific indicator, he could also submit such pictures as special pictures. the survey the citizen had to share the OTP received to the mobile number which they have shared for the survey. We
These pictures were extensively used in the web portal during the course of the survey. The Assessors were also provided had incorporated an OTP system so that we capture only genuine feedbacks without any duplicity. Once the OTP was
with their mapped AMC’s phone number for any kind of assisstance. submitted the survey was successfully submitted.

SS2019 CFB application

CFB Application Login is provided to another set of assessors to take the citizen feedback for the allocated ULB.

AMC Login

Assessment monitoring cell (AMC) performs the first level quality check of the data sent by the junior assessors from the
field. They were provided with accept, reject and change options to perform the quality check. If a sample was rejected
by the AMC a flag was sent to the Assessor application and the assessor needed to redo the work in that particular
location and send the accurate data once again.

The CFB application was provided in For the citizen to give the feedback, the citizen must
12 Indian languages: have age greater than or equal to 18, must be willing
to share their mobile number and OTP, and should
- English - Assamese be a resident of the ULB for at least one year, only
- Hindi - Kannada then the survey takes place otherwise survey is
terminated with a thank you note.
- Marathi - Malayalam

- Gujarati - Telugu

- Bengali - Punjabi

- Oriya - Tamil

28 29
AMCs were also provided with the data of how many samples the assessor was required to complete and how many CFB Summary Screen
samples were synced by the assessor in the field to closely monitor the assessors work from the field.
A CFB summary screen was provided where state wise citizen feedback counts were displayed. This was a dynamic
display which was updated on a minute to minute basis in line with completion of each interview.

They were also provided with a route map to continuously monitor the junior assessor which displayed the date and time
of the synced samples from Assessor Application.

AMC QC Login: State mission directors Login

The AMC Quality Check team performed a second level check of the work done by the AMC and did the final scoring A unique login Id and password was provided to each Mission Director to access the Mission Director dashboard so that
from IV and DO. Provisions were made so that they could accept or make the necessary changes to the work done by they could monitor the progress of all the ULBs in their state in terms of status of submission of different documents
the AMC.

30 31
Super admin Login
Data backup and disaster recovery
Nominated officials at SBM – U as well as the core Project Management team were given access to super admin login so
that they could do real time monitoring of the complete process of city profile, service level progress, JA progress, and
SLP evaluation, SLP Re QC, Innovations and CFB.

Daily database backups will be maintained with sync to re-

mote location on a daily basis. Standby Server in remote
location for ensuring quick disaster recovery

The Production environment will provide resilience for

any failures of hardware and it will be hosted in a tier 4
datacenter located in India, expandable cloud will manage
scale, remote backups will manage disaster recovery and
SAN Storage to make sure that the data storage is highly
available.

The data storage and retrieval has been given maximum

optimization, we also provision the data storage as per the
project needs accordingly

SS2018 in the Social Media

SS 2018 had a huge presence in the social media and the survey had gone viral across Twitter (outreach of 29,17,314),
Facebook (outreach of 6,04,763) and Instagram (outreach of 2,56,648+).

To popularise the survey in social media, Karvy took three campaign initiatives with a great degree of success:

32 33
 #JholaChallenge was launched Note on innovation and best practices project submitted by the ULB (22 Marks). This indicator
to beat theplastic pollution by carried a total of 62 marks. This year much emphasis was
As the cities and metro areas grow so does the need given on activities initiated by citizens.
adopting the Jhola (Cloth Bag) for sustainable urban environments, which require new
and refuse single use plastic and scalable innovations— new approaches to solid Accordingly, all cities were requested to upload relevant
bags. Citizens responded active- waste treatment, infrastructure for public & community files (write-up, pictures, and videos) explaining details
ly across the country with a so- toilets amongst others. The management and disposal of the project in the aforementioned categories on
cial media reach of 2.5 million. of this waste is a major challenge for our cities and the Swachh Survekshan 2019 portal at the time of
towns. The waste hierarchy sets an order of priorities for documentation upload. All these submissions were
waste management with the preferred option of waste scrutinized and scored by a research team under the
prevention, followed by re-use, recycling, other forms of chairmanship of Dr. Arun Kansal, (professor and Dean,
recovery such as energy from waste, and improved final Research and Relationship, TERI School of Advanced
disposal followed by monitoring. Studies). The evaluation of the cities for ULB led projects
was based on five critical parameters (implementation,
Similar to last year, Ministry of Housing and Urban affairs novelty, scalability, financial sustainability and impact)
decided to award cities with outstanding performance each having maximum of 8 marks. For citizens led
and practices under Innovation and Best Practices in the initiatives, evaluation was based on four significant
following sub-categories: parameters (implementation, novelty, scalability, impact)
1. Sustainable Solutions each having a maximum of 6 marks.
2. Public Private Partnership A total of 2824 number of ULB-led innovations and 2773
3. Convergence across other flagship missions of Citizens-led innovations were submitted for scoring by
the Government of India ULBs. About 70% ULB led innovations and 32% citizen
4. IEC & Behaviour Change led initiatives were found valid for assessment. Although
more documents were uploaded for the citizen-led
5. Sale of by-products of processing initiatives, but these were identical as ULB-led initiatives,
6. Community Engagement and hence, not considered as participation at citizen level.
7. Robust faecal sludge management system It was observed that majority of the cities submitted their
8. User friendly Community and Public Toilets projects under Solid Waste Management/Sustainable
Solutions category, with few of the cities practicing
This component comprised of two major aspects on extravaganza activities. It was likewise discovered that
which cities were judged and scored vis-a-vis, quality of no city was doing any practice related to convergence
project submitted by the ULB (40 Marks); and a newly across other flagship missions of the Government of
introduced indicator of this year i.e. quality of citizen led India, where cities were expected to perform.

#MyGreenHabit
A 3 Day Tweetathon,
where India shared
the green habits to set
inspire the world. Social
media research of over
2.8 million

34 35
 Years of
Celebrating
The Mahatma

Table 1
Ranking Of 100 ULBs On Basis Of Total Score
(More than 1 Lakh Population)

SURVEY RESULTS SS2019 Name of the ULB

Ranking
Name of the State/
UT
PART-1:

Progress
(1250 M)
PART-2:
Service Level Certification
(1250 M)
PART-3:
Direct
Observation
(1250M)
PART-4:
Citizen
Feedback &
Swachhta App
Overall
Marks
(5000 M)

(1250 M)
1 Indore Madhya Pradesh 1239 1050 1241 1129 4659
2 Ambikapur Chhattisgarh 1194 1050 1133 1017 4394
3 Mysuru Karnataka 1195 1000 1211 972 4379
4 Ujjain Madhya Pradesh 1223 750 1222 1050 4244
5 New Delhi (NDMC) Delhi 1194 750 1198 1049 4191
6 Amdavad Gujarat 1167 750 1248 972 4137
7 Navi Mumbai Maharashtra 1064 750 1236 1079 4129
8 Tirupati Andhra Pradesh 1028 750 1141 1106 4025
9 Rajkot Gujarat 989 750 1200 1061 4000
10 Dewas Madhya Pradesh 1105 750 1151 962 3968
11 Bhilai Nagar Chhattisgarh 1035 750 1093 1052 3929
12 Vijayawada Andhra Pradesh 968 750 1097 1067 3882
13 Ghaziabad Uttar Pradesh 983 700 1201 993 3877
14 Surat Gujarat 914 750 1223 974 3861
15 Jamshedpur Jharkhand 894 600 1249 1062 3806
16 Kolhapur Maharashtra 1005 650 1090 1058 3803
17 Khargone Madhya Pradesh 808 750 1172 1069 3798
18 Nagda Madhya Pradesh 979 600 1167 1048 3794
19 Bhopal Madhya Pradesh 986 600 1145 1062 3794
20 Chandigarh Chandigarh 1129 500 1120 1038 3787
21 Singrauli Madhya Pradesh 980 750 1058 975 3763
22 Gandhinagar Gujarat 862 750 1229 916 3757
23 Visakhapatnam Andhra Pradesh 914 600 1193 1037 3744
(GVMC)
24 Karnal Haryana 781 750 1204 1001 3736
25 Jabalpur Madhya Pradesh 973 600 1080 1014 3667
26 Chhindwara Madhya Pradesh 754 600 1184 1098 3636
27 Mira-Bhayandar Maharashtra 817 700 1138 967 3622

36 37
SS2019 Name of the ULB Name of the State/ PART-1: PART-2: PART-3: PART-4: Overall SS2019 Name of the ULB Name of the State/ PART-1: PART-2: PART-3: PART-4: Overall
Ranking UT Service Level Certification Direct Citizen Marks Ranking UT Service Level Certification Direct Citizen Marks
Progress (1250 M) Observation Feedback & (5000 M) Progress (1250 M) Observation Feedback & (5000 M)
(1250 M) (1250M) Swachhta App (1250 M) (1250M) Swachhta App
(1250 M) (1250 M)
28 Bilaspur Chhattisgarh 895 600 1192 930 3617 64 Hazaribag Jharkhand 425 550 1158 980 3113
29 Chandrapur Maharashtra 795 600 1116 1093 3604 65 Korba Chhattisgarh 403 600 1148 961 3111
30 Ambarnath Maharashtra 781 550 1202 1043 3575 66 Chas Jharkhand 419 550 1132 995 3096
31 Bathinda Punjab 935 500 1060 1025 3520 67 Nashik Maharashtra 492 550 1101 950 3093
32 Jagdalpur Chhattisgarh 720 750 1074 966 3510 68 Jhansi Uttar Pradesh 651 500 977 959 3086
33 Durg Chhattisgarh 788 600 1103 1009 3500 69 Rohtak Haryana 472 600 1070 941 3083
34 Wardha Maharashtra 922 550 1055 949 3475 70 Varanasi Uttar Pradesh 694 450 982 937 3063

35 Greater Hyderabad Telangana 802 600 1117 936 3455 71 Panchkula Haryana 439 600 1049 968 3056
(GHMC)
72 Patiala Punjab 685 500 1042 827 3054
36 Vasai Virar Maharashtra 746 650 1019 1033 3448
73 Deesa Gujarat 392 550 1106 1004 3052
37 Pune Maharashtra 844 550 1137 915 3446
74 Amravati Maharashtra 537 550 927 1028 3042
38 Latur Maharashtra 873 400 1209 945 3427
75 Rewa Madhya Pradesh 578 450 1007 1004 3039
39 Tiruchirappalli Tamil Nadu 849 500 1028 1037 3414
76 Jalgaon Maharashtra 420 500 1171 943 3034
40 Coimbatore Tamil Nadu 916 500 1169 827 3412
77 Kalyan Dombivali Maharashtra 509 500 1119 885 3013
41 Raipur Chhattisgarh 1007 600 1073 713 3393
78 Damoh Madhya Pradesh 528 400 1169 914 3012
42 Rajnandgaon Chhattisgarh 680 600 1139 972 3391
79 Vadodara Gujarat 406 600 975 1019 3000
43 Raigarh Chhattisgarh 744 600 1087 943 3374
80 Jamnagar Gujarat 516 550 1034 896 2996
44 Jaipur Rajasthan 681 600 1111 974 3366 81 Warangal Telangana 310 600 1096 989 2995
45 Satara Maharashtra 919 550 924 968 3361 82 Shivpuri Madhya Pradesh 476 450 1119 942 2987
46 Ranchi Jharkhand 504 550 1226 1040 3319 83 Gurgaon Haryana 309 600 1107 960 2975
47 Neemuch Madhya Pradesh 652 600 1116 947 3314 84 Bhiwandi Nizampur Maharashtra 440 550 1032 949 2972
48 Sagar Madhya Pradesh 724 500 1010 1050 3284 85 Agra Uttar Pradesh 510 600 847 1014 2970
49 Greater Mumbai Maharashtra 862 450 1116 849 3277 86 Panvel Maharashtra 557 400 1039 973 2969
50 Pithampur Madhya Pradesh 529 600 1144 1001 3273 87 Hoshangabad Madhya Pradesh 309 500 1166 981 2956
51 Kulgaon-Badlapur Maharashtra 723 550 997 974 3244 88 Vapi Gujarat 581 450 968 954 2953
52 Pimpri Chinchwad Maharashtra 727 600 1016 885 3228 89 Achalpur Maharashtra 417 400 1161 959 2936
53 Udgir Maharashtra 768 500 988 969 3225 90 Tenali Andhra Pradesh 406 500 1083 947 2936
54 Solapur Maharashtra 748 500 1067 891 3206 91 Bhavnagar Gujarat 599 550 880 892 2921
55 Barshi Maharashtra 676 500 1034 988 3198 92 Saharanpur Uttar Pradesh 517 400 1022 970 2908
56 Dhanbad Jharkhand 406 550 1190 1044 3190 93 Khandwa Madhya Pradesh 523 450 1027 907 2908
57 Thane Maharashtra 541 550 1142 948 3181 94 Beed Maharashtra 346 500 1019 1040 2905
58 Nagpur Maharashtra 538 550 1138 935 3160 95 Mango Jharkhand 316 550 1017 1014 2898
59 Gwalior Madhya Pradesh 660 400 1093 994 3148 96 Yavatmal Maharashtra 414 500 997 976 2887
60 Nanded Waghala Maharashtra 531 550 1167 893 3141 97 Katni Madhya Pradesh 612 450 843 967 2872
61 Chennai Tamil Nadu 787 500 980 851 3118 98 Rajahmundry Andhra Pradesh 327 500 1114 926 2867
62 Ratlam Madhya Pradesh 553 550 1033 981 3116 99 Karimnagar Telangana 309 550 1070 933 2861
63 Kanpur Uttar Pradesh 427 600 1050 1036 3113 100 Dhule Maharashtra 559 350 1022 927 2858

38 39
 Table 2 SS2019 Name of the ULB
Ranking
Name of the State/UT PART-1: PART-2: PART-3: Direct PART-4: Overall
Service Level Certifica tion Observation Citizen Feedback Marks (5000

Ranking Of 100 ULBs On Basis Of Total Score Progress (1250 (1250 M)

M)
(1250M) & Swachhata App
(1250 M)
M)

(Less than 1 Lakh Population) 31 Mahad Maharashtra 727 550 1174 1011 3462

32 Rajgarh Madhya Pradesh 733 550 1246 930 3460

SS2019 Name of the ULB Name of the State/UT PART-1: PART-2: PART-3: Direct PART-4: Overall 33 Hingoli Maharashtra 695 550 1217 994 3457
Ranking Service Level Certifica tion Observation Citizen Feedback Marks (5000
Progress (1250 (1250 M) (1250M) & Swachhata App M) 34 Bhor Maharashtra 728 700 1039 987 3454
M) (1250 M)
35 Betma Madhya Pradesh 787 550 1067 1047 3451
1 Karhad Maharashtra 1090 750 1120 1103 4063
36 Koregaon Maharashtra 753 700 1073 919 3445
2 Lonavala Maharashtra 1143 700 1162 1036 4041
37 Palus Maharashtra 775 550 1076 1041 3442
3 Mul Maharashtra 970 750 1159 1149 4028
38 Rahimatpur Maharashtra 798 550 1111 981 3440
4 Vita Maharashtra 1009 700 1180 1081 3970
39 Jashpur Nagar Chhattisgarh 622 750 1082 981 3435
5 Shahganj Madhya Pradesh 930 750 1174 1069 3923
40 Bhilai Charoda Chhattisgarh 649 750 1034 991 3424
6 Panhala Maharashtra 940 750 1203 993 3886
41 Mangalvedhe Maharashtra 790 700 999 914 3403
7 Dungarpur Rajasthan 856 550 1226 1155 3787
42 Vaijapur Maharashtra 640 700 1082 979 3400
8 Mahabaleshwar Maharashtra 734 750 1233 1066 3783 43 Sahaspur-Lohara Chhattisgarh 605 600 1212 981 3398
9 Malkapur Maharashtra 808 700 1173 1090 3771 44 Bundu Jharkhand 706 550 1110 1012 3378
10 Indapur Maharashtra 969 700 1063 1019 3752 45 Pakur Jharkhand 562 550 1227 1033 3373
11 Vadgaon Maharashtra 802 700 1218 1024 3744 46 Kuhi Maharashtra 671 550 1063 1089 3373
12 Sasvad Maharashtra 737 700 1191 1100 3728 47 Vengurla Maharashtra 579 550 1169 1049 3347
13 Panchgani Maharashtra 678 750 1158 1091 3678 48 Bijapur Chhattisgarh 575 600 1178 975 3327
14 Uran Islampur Maharashtra 925 550 1146 1010 3631 49 Shirpur- Warwade Maharashtra 599 550 1164 1003 3316
15 Junnar Maharashtra 802 700 1160 947 3609 50 Rau Madhya Pradesh 742 550 1087 936 3315
16 Murgud Maharashtra 873 550 1154 1022 3599 51 Malwan Maharashtra 666 550 1138 961 3314
17 Pandharpur Maharashtra 897 700 1123 842 3562 52 Balrampur Chhattisgarh 545 750 1094 925 3313
18 Nawanshahr Punjab 880 750 924 1002 3556 53 Chikhalakasa Chhattisgarh 504 750 1025 1017 3296
19 Mauda Maharashtra 764 550 1206 1029 3548 54 Narkhed Maharashtra 629 550 1135 981 3296
20 Narharpur Chhattisgarh 833 600 1183 925 3540 55 Kurundvad Maharashtra 756 550 972 1017 3295
21 Bishrampur Chhattisgarh 819 550 1143 1012 3524 56 Dhar Madhya Pradesh 690 700 897 1007 3294
22 Tasgaon Maharashtra 734 650 1086 1047 3517 57 Pali Chhattisgarh 546 750 1064 927 3288

23 Ratnagiri Maharashtra 863 700 986 967 3516 58 Chhura Chhattisgarh 533 600 1127 1024 3284

24 Khanapur Maharashtra 901 550 1100 960 3511 59 Sangamner Maharashtra 532 700 1123 926 3282

25 Katol Maharashtra 765 500 1235 1004 3504 60 Saraipali Chhattisgarh 503 600 1112 1062 3276

26 Badravati Maharashtra 745 550 1143 1048 3486 61 Umred Maharashtra 580 550 1056 1086 3272

27 Gadhinglaj Maharashtra 777 650 1118 936 3481 62 Sawantwadi Maharashtra 654 550 1056 1008 3267

28 Khopoli Maharashtra 736 700 1063 973 3471 63 Uran Maharashtra 667 500 1154 944 3266

29 Kagal Maharashtra 827 550 1018 1071 3466 64 Pen Maharashtra 452 550 1197 1064 3263

30 Piriyapatna Karnataka 860 350 1183 1070 3463 65 Jejuri Maharashtra 522 550 1112 1065 3249

40 41
 SS2019 Name of the ULB Name of the State/UT PART-1: PART-2: PART-3: Direct PART-4: Overall
Ranking Service Level Certifica tion Observation Citizen Feedback Marks (5000
Progress (1250 (1250 M) (1250M) & Swachhata App M)
M) (1250 M)

66 Malkapur_S Maharashtra 704 500 990 1037 3231

67 Gangakhed Maharashtra 738 500 1065 926 3229

68 Kunkuri Chhattisgarh 560 600 1121 947 3228

69 Karjat_R Maharashtra 529 550 1156 993 3228

70 Ausa Maharashtra 608 500 1158 958 3224

71 Kawardha Chhattisgarh 439 600 1179 1005 3223

72 Hingana Maharashtra 548 550 1050 1074 3222

73 Talegaon Dabhade Maharashtra 608 550 1070 993 3220

74 Trimbak Maharashtra 711 500 1031 969 3211

75 Daund Maharashtra 827 550 908 922 3208

76 Chhurikala Chhattisgarh 711 550 1024 918 3203

77 Petlad Gujarat 448 600 1164 986 3198

78 Parli Maharashtra 547 650 1040 961 3198

79 Kanker Chhattisgarh 438 600 1190 969 3197

80 Shirala Maharashtra 677 550 1116 848 3192

81 Sitapur Chhattisgarh 539 600 1067 984 3191

82 Sailu Maharashtra 590 550 1060 987 3187

83 Jamjodhpur Gujarat 554 550 1126 941 3171

84 Siddipet Telangana 664 550 939 1017 3170

85 Sardarpur Madhya Pradesh 622 450 1167 928 3167

86 Shendurjanaghat Maharashtra 654 350 1085 1076 3166

87 Khandala Maharashtra 716 550 980 916 3163

88 Badwani Madhya Pradesh 597 550 1074 942 3162

89 Magarlod Chhattisgarh 628 600 1038 895 3161

Best Performers of
90 Phusro Jharkhand 527 550 1140 943 3160

91 Chatra Jharkhand 350 550 1162 1094 3157

92

93
Dhanpuri

Jhagrakhand
Madhya Pradesh

Chhattisgarh
443

566
550

600
1218

1035
937

945
3148

3146
Nation
94 Akole Maharashtra 537 550 1183 874 3144

95 Shirur Maharashtra 545 550 1098 947 3140

96 Tifra Chhattisgarh 523 600 1073 937 3133

97 Rajmahal Jharkhand 488 500 1172 973 3132

98 Mhaswad Maharashtra 564 500 1156 908 3128

99 Kymore Madhya Pradesh 527 650 974 971 3122

100 Dapoli Camp Maharashtra 630 550 1001 941 3122

42 43
 Indore Municipal Corporation
MADHYA PRADESH
National Level Awards Winner: India’s Cleanest City No. 1
TABLE 3: Awarded ULBs - Overall National Level Ranking
Sl. No. Award Category Name Of The ULB
1 India's Cleanest City - No. 1 Indore Municipal Corporation
2 India's Cleanest City - No. 2 Ambikapur Municipal Corporation
3 India's Cleanest City - No. 3 Mysuru Municipal Corporation

TABLE 4: Awarded ULBs - National Level (Above 10 Lakh Population)

Sl. No. Award Category Name Of The ULB
1 India's 'Cleanest Big City' Amdavad Municipal Corporation
2 Fastest Mover' Big City Raipur Municipal Corporation
3 Best Big City in 'Citizens Feedback' Navi Mumbai Municipal Corporation
4 Best Big City in 'Innovation & Best Practices' Jabalpur Municipal Corporation

1
5 Best Big City in 'Solid Waste Management' Surat Municipal Corporation st

TABLE 5: Awarded ULBs - ULBs - National Level (3- 10 Lakh Population)

Sl. No. Award Category Name Of The ULB
1 India's 'Cleanest Medium City' Ujjain Municipal Corporation
2 Fastest Mover' Medium City Mathura-Vrindavan Nagar Nigam
3 Best Medium City in 'Citizens Feedback' Chandrapur Municipal Corporation
4 Best Medium City in 'Innovation & Best Practices' Jhansi Nagar Nigam
Star Rating:  Overall Score (5000 Marks) 4659
5 Best Medium City in 'Solid Waste Management' Latur Municipal Corporation
PART-1: Service Level Progress Score (1250 M) 1239
ODF Status: ODF++
TABLE 6: Awarded ULBs - National Level (1-3 Lakh Population) PART-2: Certification Score (1250 M) 1050

Sl. No. Award Category Name Of The ULB ALL INDIA RANK PART-3: Direct Observation Score (1250 M) 1241

1 India's 'Cleanest Small City' New Delhi Municipal Council PART-4: Citizen Feedback Score (1250 M) 1129
2 Fastest Mover' Small City Orai Nagar PalikaParishad
SS2019 SS2018 SS2017 SWM Indicators Score (1783 M) 1773
3 Best Small City in 'Citizens Feedback' Tirupati Municipal Corporation #1 #1 #1 Innovation and Best Practices Score (62 M) 56

T
4 Best Small City in 'Innovation & Best Practices' Dewas Municipal Corporation
5 Best Small City in 'Solid Waste Management' Nagda Municipal Corporation he award of ‘India’s Cleanest City’ in the Swachh Indore Municipal Corporation presents a platform for
Survekshan 2019 has been given to Indore its citizens to actively participate in making Indore a
(Madhya Pradesh) for the third year in a row. clean City. They seek citizens’ engagement with a focus
TABLE 7: Awarded ULBs - National Level (State Capital/Union Territory) The state’s largest city offers a spectacle of majestic on highlighting the responses on innovative solutions
Sl. No. Award Category Name Of The ULB palaces co-existing with commercial centres. Indore is for improved livability and governance. Along with the
1 India's 'Cleanest State Capital/UT' Bhopal Municipal Corporation situated on the southern edge of Malwa Plateau. It is heritage of Indore, the city is committed to the cohesive
the commercial capital of Madhya Pradesh and one of development as well.
2 Fastest Mover' State Capital/UT Chennai Municipal Corporation the fastest growing cities of India. It is also considered
3 Best State Capital/UT in 'Citizens Feedback' Ranchi Municipal Corporation as an important educational hub, as it has two of the Indore has been part of Swachh Survekshan since its
most renowned institutes of India IIM Indore and IIT inception in 2016. Indore Municipal Corporation (IMC)
4 Best State capital/UT in 'Innovation & Best Practices' Greater Mumbai Municipal Corporation Indore. Indore is also surrounded by many famous cities; secured rank #25 in Swachh Survekshan 2016 wherein
one can use this as a base city to reach other popular 73 cities with million+ population had participated.
5 Best State Capital/UT in 'Solid Waste Management' Chandigarh Municipal Corporation
destinations. In Swachh Survekshan 2017, Indore was adjudged as
the ‘Cleanest City in India’ among the 434 cities that

44 45
 In the Direct Observation component of the Swachh
Survekshan 2019, the city scored 1241 marks out of
AMBIKAPUR MUNICIPAL CORPORATION
1250, making it an excellent performer in terms of
maintenance of public facilities and general cleanliness
CHHATTISGARH
of the city’s commercial and residential areas. The city’s
residential and commercial areas were found to be Winner: India’s Cleanest City No. 2
100% clean. 100% of the community and public toilets
surveyed were found to be clean, well lit, well ventilated,
had electricity connection and had water supply/ flush.
Indore is one of the cities where will all CTs/PTs have
participated, from Class 1 cities with more than 1 Lakh onsite safe disposal system i.e. either having a septic
population. tank with no overflow or sewer network with no open
drainage. The catchment area of the city’s airport/railway
IMC has secured 1239/1250 marks in Part – I (Service station/bus terminals were found to be 100% clean.
Level Progress) of SS2019. With the dedication of the
corporation staff and enthusiastic citizens, IMC has been Moreover, the city received ODF++ certification under
able to achieve door to door collection in 100% of its Open Defecation Free protocol, which means IMC,
wards and 100% segregation of waste at source. All the has succeeded in achieving sanitation sustainability by
Bulk Garbage Generators, parks & gardens within the addressing complete sanitation value chain, including
city are practising on-site processing of organic waste. safe and complete faecal sludge management.

IMC staff carry out twice a day sweeping in 100% Furthermore, Indore is also one of the three ‘5 Star’ rated
commercial areas of the city and activity log for sweeping cities under Star Rating of Garbage Free City certification
is being tracked by the Sanitary Inspectors. All the program of theMoHUA, in the country.

2
commercial areas have an appropriate numbers of twin- nd
bins installed, which are emptied daily. Every garbage In the case of Indore, findings of the DO, SLP and Citizen
collection vehicle within the city is being tracked by Feedback were found to be in sync. Over 99% of citizens
GPS/RFID, which helps in locating the movement of the say that they were aware that their city is participating
garbage collector. in Swachh Survekshan 2019 and were satisfied with the
cleanliness levels of the city. Around 99% of citizens said
Indore has three (3) Sewage Treatment Plants (STPs) that toilets/urinals are accessible and clean now.
within the city and proper log books are maintained. Spot
fine is collected by inspectors from the offenders for To retain its India’s Cleanest City tag for the third
littering in open areas, open urination and also penalty time in a row, Indore had come out with a new jingle
Star Rating:  Overall Score (5000 Marks) 4394
clauses exist for open defecation. Indore Municipal ‘HatrickLagayenge’ in the month of October. This song
Corporation has 100% financially sustainable model was played by every door to door collection vehicle of
to recover the Operation & Maintenance cost of ‘Solid the corporation at the time of garbage collection every
ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1194

Waste Management’ through property tax cum user day to raise awareness and engagement of citizens in PART-2: Certification Score (1250 M) 1050
charges. 100% of the constructed Individual Household Swachh Survekshan 2019. ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1133
Latrines (IHHLs) have water available in them.
SS2019 SS2018 SS2017 PART-4: Citizen Feedback Score (1250 M) 1017

#2 #11 #15 SWM Indicators Score (1783 M) 1657

A
mbikapur city is situated in Surguja district of In Swachh Survekshan 2019, Ambikapur Municipal
Chhattisgarh. Considered as a bustling town Corporation has been adjudged ‘India’s Cleanest City
of the state, the city of Ambikapur also houses No. 2’ at the National level.
headquarters of the district within its premises.
Ambikapur city is resplendent with natural aesthetics, The city has scored well overall, comprising 4 components,
hence, the tourism prospects of the place are bright i.e., Service Level Progress (SLP), Certification, Direct
enough to earn a handsome amount of revenue Observation (DO) and Citizen Feedback (CFB).
around the year. Rich with many surrounding natural
treasures and with a culture of its own, Ambikapur city In the Service Level Progress component, the city has
of Chhattisgarh symbolizes a prosperous platform of received 1194 marks out of 1250, meaning that the city
the state that exudes positive possibilities. Ambikapur was found to have taken action within the standards and
generates income for the local people through animal requirements of the Swachh Bharat Mission, and was
husbandry too. found to be excellent in most respects. It was observed
that door to door collection is happening in 100% of

46 47
 has also succeeded in achieving 100% marks under
remediation of existing dump sites indicator as the
MYSURU MUNICIPAL CORPORATION
existing dumpsite is now fully remediated and converted
into a sanitary park. 100% of the city’s faecal sludge is
KARNATAKA
treated in a scientific manner.
Winner: India’s Cleanest City No. 3
In the Direct Observation component, the city has
secured a score of 1133 out of 1250 marks, signifying
that residential areas, commercial areas, vegetable and
fruit markets, railways station, bus station and public
and community toilets in the city were very clean and
complete with the required facilities. The catchment
area of railway stations/bus terminals and airport were
found to be clean. The city scores 100% marks when
it comes to displaying of IEC messages in the form of
hoarding/paintings/banners/writings in all commercial/
public areas.

wards with source segregation taking place in all of them.

ICT based Monitoring Mechanism was found to be in

3
place for ward wise Collection and Transportation (C&T) rd
including emptying litter bins from commercial areas and
also for monitoring of GarbageVulnerable Points (GVPs)
and corporation’s sanitation staff.

Moreover, Ambikapur’s claim of a bin free city, was

validated on-ground and the city was able to achieve
100% marks under this indicator. 100% of the city’s
wet waste is getting treated at the wet waste treatment
plant and 100% of the dry waste is recycled. Ambikapur
Star Rating:  Overall Score (5000 Marks) 4379
Citizen feedback from the residents of Ambikapur
also yielded good results for the local administration,
ODF Status: ODF+ PART-1: Service Level Progress Score (1250 M) 1195

as 100% of the citizens were aware that their city is PART-2: Certification Score (1250 M) 1000
participating in Swachh Survekshan 2019. Also, over ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1211
98% of the citizens were satisfied with the cleanliness
level of the city and that they are able to spot litter bins SS2019 SS2018 SS2017 PART-4: Citizen Feedback Score (1250 M) 972
easily in commercial areas. During the feedback, around
99% of the citizens said that they were asked to give #3 #8 #5 SWM Indicators Score (1783 M) 1716

T
segregated dry and wet waste to their waste collector.
Also, over 98% of citizens were satisfied with respect to he historic city of Mysuru is one of South India’s people to ensure that the city is clean. The Mysuru
accessibility and cleanliness level of toilets/urinals. most enchanting cities, situated at the foot of Municipal Corporation was adjusted as the Cleanest
Chamundi Hills, famed for its glittering royal City in thecountry in the first ever Swachh Survekshan
Additionally, Ambikapur Municipal Corporation has been heritage and magnificent monuments and buildings. in 2016. Subsequently, the city was ranked #5 in Swachh
certified as ‘5 Star’ and also an ODF++ certified city. The location of the city on the undulating table of the Survekshan 2017. Last year in Swachh Survekshan 2018,
Deccan Plateau at 770 m above sea level means that the Mysuru Municipal Corporation was awarded the title of
city moderate climate throughout the year. The city of India’s Cleanest Medium City (3-10 Lakh population).
Mysore mainly attracts people during the festive season
of Dussehra (Vijaya Dasami). It is also famous for its This year the city has shown significant improvement
craftwork of sandalwood as well as silk products. from All India rank #8 in Swachh Survekshan 2018 to All
India rank #3 in Swachh Survekshan 2019.
Mysuru City Corporation has played a significant role
in ensuring proper cleanliness across the city. What Mysuruhas put in place an infrastructure to attain 100%
has made the task easier is the awareness level among door-to-door garbage collection in all its wards. 100%

48 49
 maintenance cost of ‘Solid Waste Management’.100%
of the CTs/ PTs are visible on Google maps. Moreover,
AMDAVAD MUNICIPAL CORPORATION
the city has well maintained community and public
toilets all across the city. GUJARAT
In Direct Observation, Mysuru did well and was able India’s Cleanest Big City in above 10,00,000 population category
to achieve a score of 1211 out of 1250. Around 99%
of residential and commercial areas were found clean.
Around 96% of CTs/PTs were found clean and with
required facilities/standard. 100% of Mysuru’s CTs/
PTs are connected with onsite safe disposal system.
Vegetable/fruit and meat/fish markets were found to be
100% clean and with required standards. The city scores
100% marks when it comes to displaying IEC messages
in the form of hoarding/paintings/ banners/writings in
all commercial/public areas.

As a part of the Citizens Feedback component, a good

number of citizens provided their valuable feedbacks

of the Bulk Garbage Generators (BGG’s) have initiated

onsite processing of organic waste. Moreover, the
daily movement of all the garbage collection vehicles
is tracked by GPS/RFID. All of the commercial areas
have twice a day sweeping and were found to be clean.
Staffs involved in direct handling of solid waste have
been provided with all essential Personal Protective
Equipment (PPEs) like mask, gloves, uniform, shoes etc.
The City has installed twin bins in commercial areas
and also succeeded in removing roadside large bins and
dhalaos (secondary storage) and finally winning a tag of
‘bin free city’. Star Rating:  Overall Score (5000 Marks) 4137

100% of the identified Informal Waste Pickers (IWP) ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1167
are integrated by the ULB and are deployed in all the
wards. 100% of the constructed IHHL have tap water PART-2: Certification Score (1250 M) 750
connection. The city was already declared as ‘Open
ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1248
Defecation Free’ and now the city has been certified
as ODF+. The city also succeeded in receiving 5 star
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 972
rating under Garbage Free City Protocol. The city has a
financially sustainable model to recover operation and #6 #12 SWM Indicators Score (1783 M) 1718
for MMC in Swachh Survekshan 2019 through various
sources like Face to Face survey, OTP based survey on
Swachh Survekshan 2019 website, toll free 1969 number “Boasting of a rich history with a blend of modern charm, increased exponentially. The city has done good work on
of MoHUA, outbound calls and also through Swachhata the land of Gandhi” – Amdavad waste management by collecting thousands of tons of

A
App of MoHUA. Approximately 99% of the citizens said municipal solid waste daily from different parts of the
that they were aware of Mysuru participating in Swachh mdavad is the largest city in the state of Gujarat. city and sending it to the disposal sites. Waste is not left
Survekshan 2019. Around 97% of citizens were of the It is also known as the commercial capital lying anywhere in the city, thus making it look cleaner
opinion that the cleanliness of their areas has improved of Gujarat. It touches Sabarmati River in the compared to other places. Amdavad has been awarded
compared to the previous year. Almost 87.4% said that northern side. The city covers a sandy and dry area of the Cleanest City under the population category of
they have started utilizing litter bins placed in the public 205km. River Sabarmati divides the city into two parts above 10 lakh with a rank of 6th at the national level in
areas. When it comes to the opinion of the people - eastern and western Amdavad. The city quickly wins Swachh Survekshan 2019. In Swachh Survekshan 2018,
regarding whether the number of urinals/ toilets have visitors over with its incredible architecture, ranging AMC was ranked 12th out of 4203 cities.
gone up in the city compared to the previous year, 95.2% from centuries-old mosques and mausoleums to cutting-
of the citizens had a positive response. edge contemporary design. The city has achieved appreciable growth under Service
Level Progress; the city has 100% coverage of door-to-
Over the years, Municipal Solid Waste (MSW) has door garbage collection in all of its wards. All the notified

50 51
 this case was found to be one of the best as it scored
1248 out of 1250, becoming one of the highest scoring
RAIPUR MUNICIPAL CORPORATION
cities in Direct Observation. All the residential areas and
commercial areas surveyed during SS2018 were found CHHATTISGARH
to be clean. More than 99% of the CTs/ PTs were found
to be friendly for men, women, children and disabled India’s ‘Fastest Moving’ Big City in above 10,00,000 population category
people apart from being well lit, well ventilated, with
water supply/ availability and electricity connection.
All the CTs/PTs also had IEC messaging in place. The
catchment areas of the Railway Station and Bus stations
were also found to be 100% clean.

commercial areas under its jurisdiction are swept and A great number of citizens of AMC have provided their
cleaned twice a day as well as on all Sundays and festive valuable feedback in SS2019. More than 99% were aware
holidays with mandatory night sweeping. 100% of the
waste generated in the ULB is segregated into wet
and dry categories at the source and 100% of the Bulk
Garbage Generators (BGGs) have the facility for on-site
composting of the waste generated by them. Alongside,
100% of the city’s wet and dry waste is being processed
in a scientific manner.

It was observed that 100% of households/commercial

establishments/CTs/PTs either had sewerage
connection or had a system of twin pit/soak pit. 100%
of faecal sludge generated from these areas is treated
in a scientific manner. 100% of completed IHHL were that TMC was participating in Swachh Survekshan 2019.
found to have water available at the source. The city And approximately the same percentage of the citizens
made access to Public toilets easy for the floating were also of the opinion that cleanliness standards have
population by uploading PTs as ‘SBM Toilet’ on Google increased in the area. Around 90% of the citizens said
Maps. Amdavad took measures for user fee and penal that now litter bins are easily visible in commercial and
action to curb Open Defecation/Urination and Littering public areas. 97% of citizens said they are asked to give
by notifying and enforcing rules. segregated dry and wet waste to the waste collector.
Star Rating:  Overall Score (5000 Marks) 3393
The level of cleanliness cannot be finally judged until and Apart from all the above achievements, the city also
unless the situation is assessed on-ground. Amdavad, in succeeded in getting ODF++ certification under Open ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1007
Defecation Free Protocol. Alongside, the city also PART-2: Certification Score (1250 M) 600
received 3 star rating under Garbage Free City protocol. ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1073
SS2019 SS2018 Jump in Positions PART-4: Citizen Feedback Score (1250 M) 713

#41 #139 98  SWM Indicators Score (1783 M) 1507

R
aipur is the capital of Chhattisgarh and also well couple of years and are on a mission to transform Raipur.
known as an educational [Link] to IIM, IIT,
AIIMS, Hidayatullah National Law University,it is Raipur has been applauded for the efforts that it has
also well known for its mining industries. Raipur has a taken in the last one year to make the city one of the
tropical wet and dry climate. Chhattisgarhi is the local cleanest in the country and has been awarded as
language that most of the people speak. People of this the ‘Fastest Mover’ under the greater than 10 lakh
area are fond of variety in dressing, entertainment and population [Link] has been able to take a jump
way of living. of 98 positions from #139 in Swachh Survekshan 2018
to #41 in Swachh Survekshan 2019.
Regarding involvement of citizens,‘Bunch of Swachh
Fools’- an initiative by a group of 7 people started in the The city has scored a total of 3393 marks out of a
year 2014 is on a mission to make Raipur 100% clean by maximum of 5000 marks. Under the Service Level
fixing each and every garbage spot of the city. The group Progress component, Raipur has scored 1007 marks out
has grown from 7 to 100+ volunteers in a matter of a of 1250, while under the Direct Observation component,

52 53
 2019 a total of 1332 citizens of Raipur provided their
feedback and almost 1,07,207 citizens have downloaded
NAVI MUMBAI MUNICIPAL CORPORATION
and use the Swachhta App in the city.
MAHARASHTRA
Under the Direct Observation component, more than
90% of residential and commercial areas were found to Best City in ‘Citizens’ Feedback’ in above 10,00,000 population category
be clean and a similar percentage of CT/PTswere found
to be clean and user friendly. Community and public
toilets have prominently displayed SBM messages and
have onsite safe and closed sanitation system.

The catchment areas of the Airport, railway station and

it has scored 1073 marks out of 1250. When it comes bus stations were found to be clean. Behaviour change
to Citizens’ Feedback, wherein the feedback of citizens’ remains an integral part of the Swachh Bharat Mission
and Swachhta App scores are aggregated, it has scored and Raipur Municipal Corporation has put up hoardings/
713 on 1250. billboards/wall writings in more than 85% of the public
places.
Around 90% of the wards in ULB are covered by the
door to door collection of waste and are also practicing All the above efforts of the Raipur Municipal Corporation
source segregation of waste till the processing/ disposal has led to the improvement in its rank in Swachh
site. This has been possible because almost 90% of Survekshan 2019 compared to Swachh Survekshan 2018
garbage collection vehicles are monitored through eventually making it the winner of the Fastest Moving Big
ICT based mechanism in the city. In addition, Garbage City under the greater than 10 lakh population category.
Vulnerable points and also attendance of sanitation staff
are monitored through ICT mechanisms.

The ULB has been able to achieve 100% processing of

waste through their wet and dry waste processing and
disposal facilities. Raipur being one of the fastest growing
cities in the countryhas put in place a robust mechanism
for management of Construction and Demolition waste.

All the public toilets are uploaded as SBM toilets on Star Rating:  Overall Score (5000 Marks) 4129
Google maps and continuous monitoring of feedbacks
is carried out by the corporation. To be where it is ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1064
Swachh Survekshan 2019, citizen engagement is the
most important part and to achieve this atleast two PART-2: Certification Score (1250 M) 750
citizen led events/campaigns were conducted by RMC
ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1236
from October 2018 [Link], inSwachh Survekshan
SS2019 SS2018 Count of Citizen PART-4: Citizen Feedback Score (1250 M) 1079

#7 #9 Feedbacks 12,788 SWM Indicators Score (1783 M) 1672

N
avi Mumbai is a planned city off the coast of The NMMC looks after 111 wards of the ULB. Across all
Maharashtra in the Konkan Division which is the wards, the city is also ODF (Open Defecation Free).
divided into two parts, North Navi Mumbai and
South Navi Mumbai. The population of the city is 11, During Swachh Survekshan 2018, Navi Mumbai scored
20,547 as per the 2011Census. 1187/1400 under citizen feedback. In 2019, the ULB
scored 1079/1250, i.e. and improvement of nearly 1.56
On 17 December 1991, Navi Mumbai Municipal percentage points.
Corporation(NMMC) was constituted by the state
government for maintaining some of the developed As compared to other cities, the feedback received from
nodes of Navi Mumbai. This place is home to various Navi Mumbai citizenswas quite encouraging. Citizens
educational institutions offering courses in several actively participated through face to face, Web based
streams including Engineering, Medical Sciences, Interior OTP, Outbound calls and Swachhta app with responses
Design and Hotel Management. accounting for with weightage of 6.28%, 80.08%, 1.56%,
and 12.08%, respectively.

54 55
 The ULB has received great support from itscitizens on
various aspects of cleanliness. Not only were 98.96% of
JABALPUR MUNICIPAL CORPORATION
NaviMumbaikars aware that their city was participating
in this year’s Swachh Survekshan, but 98.57% had MADHYA PRADESH
reported that they were satisfied with the cleanliness of
their city and definitely noticed an improvement from Best City in ‘Innovation and Best Practices’ in above
the previous year. While 93.16% of citizens reported
increased visibility and ease of access to litter bins, 10,00,000 population category
96.37% of the citizens claimed they were able to locate
and access clean urinals in commercial and public spaces,
demonstrating the visible impact of the Municipal
Corporation’s efforts.

The Municipal Corporation’s efforts to involve the

ordinary citizen in the “Swachhta” movement is
reinforced bythe fact that more than 1911 number of
complaints on various municipal services have been
lodged throughoutthe year with a 96% resolution rate.

The Direct Observation assessment scores further

reinforce the confidence of the citizens in the city’s
ability to sustain this level of cleanliness. In the on-field
assessment of residential and commercial/public areas
of the city, Navi Mumbaiscored 99.5%in cleanliness and
over 95.6% for availability and cleanliness of CT/PTs.

For cleanliness and availability of litter bins in wholesale

markets for perishable goods; and clean airports/auto
stands, bus and railway stations, the city scored full
marks.

Last but not the least, the ULB achieved 99% on visible
beautification of the city, especially in garbage vulnerable
areas.
Star Rating:  Overall Score (5000 Marks) 3667

ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 973

PART-2: Certification Score (1250 M) 600

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1080
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 1014

#25 #25 Innovation and Best Practices Score (62 M) 49

M
unicipal Corporation of Jabalpur is the third waste. Female staff handle and transport the waste to the
largest urban center of Madhya Pradesh. medical incinerator for further treatment. The campaign
Jabalpur has served to be an important has also targeted towards raising awareness through
administrative, industrial and business center. posters, stickers, T-shirts, radio ads etc.

ULB led innovation and best practices The administration through advertisement on its garbage
collection vehicles has managed to generate revenue
There is a challenge of disposal and processing of sanitary to cover the expenses incurred for this campaign. The
waste which at times also creates a health hazard for the significant impacts of this campaign have been the
waste pickers. Jabalpur city administration in its ‘Yellow reduction of open dumping of sanitary waste and also
Drive’ campaign launched a mobile application by the prevent the waste pickers from various health issues
same name which enables residents to identify the nearest related to dealing with sanitary [Link] women, in
yellow color bin dedicated for the collection of sanitary many regions, disposing off the sanitary napkins/pads in

56 57
 SURAT MUNICIPAL CORPORATION
GUJARAT
Best City in ‘Solid Waste Management’ in above
10,00,000 population category

many individuals and institutions to adopt the same.

Every day tons of food and agricultural products are

wasted. Sarikdeveloped a fuel cell that can convert
organic material into electricity. At the present stage,
a proper manner is still a taboo or an act of hesitation. the fuel cell produces only enough energy to operate a
Such an initiative has attempted to break that deadlock calculator, but it has enormous potential because bacteria
and efficiently process the waste in a scientific manner. are everywhere and we can use this material that would
otherwise be wasted. The Rhodoferax bacteria used in
Citizen led innovation and best practices this, lives on starch and can easily light a 5 W bulb for 17
hours with one cup of starch. The bacterial battery has
Products derived from usage of garbage has proven gained global attention due to its numerous applications.
to be quite valuable and one such product is from one
of the residents of Jabalpur city, named Mohammad Jabalpur Municipal Corporation has been awarded
Sarik Ansari, who managed to power his house through the ‘Best City in Innovation and Best Practices’ in the
garbage waste. Sarikdeveloped a bacterial battery from population category of greater than 10, 00,000 for the
domestic organic waste which can both store and above projects.
produce power. Looking at its success, this has inspired

Star Rating:  Overall Score (5000 Marks) 3861

ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 914

PART-2: Certification Score (1250 M) 750

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1223
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 974

#14 #14 SWM indicators Score (1783 M) 1613

S
urat, popularly known as the ‘Diamond City of India’, All residential, as well as commercial areas of the
is one of the largest urban agglomerations in India. ULB are covered under 100% door-to-door garbage
It is also known as the textile hub of the nation collection as well as source segregation. In fact, the city
or the Silk City of India. The Solid Waste Management also has a mechanism in place for segregating domestic
(SWM) activity of Surat Municipal Corporation is directly hazardous and plastic waste. 100% of the city’s waste
linked with generation, storage, collection, transfer is treated efficiently in decentralized or centralized
and transport, processing and disposal of solid wastes waste processing plants and proper logbooks are being
generated in the city. The city has been awarded the maintained.
‘Best City in Solid Waste Management’ in the more
than 10 lakh population category. It scored 1613 out of In Direct Observation component of Solid Waste
a maximum of 1783 marks in the Swachh Survekshan Management under the Swachh Survekshan 2019, the
2019. city has scored 773 marks out of 790, making it a high
performer in terms of maintenance of public facilities

58 59
 UJJAIN MUNICIPAL CORPORATION
MADHYA PRADESH
Cleanest City in 3 – 10 lakh population category

and general cleanliness of the city’s commercial and invested their resources to promote water conservation
residential areas. During on ground assessment, more activities by the execution of de-centralized TSTP
than 95% of the Residential Areas and Commercial Areas (Tertiary Sewage Treatment Plant) at Kavi Kalapi Lake
were found to be substantially clean, undoubtedly a result for treatment of sewage. They also have successfully
of all commercial areas being appropriately covered by identified the role of Resident Welfare Associations in
twin bins and twice a day sweeping. Furthermore, more maintaining the cleanliness of the city, Surat Municipal
than 90 % of the CTs/PTs surveyed were also found to Corporation launched the Anudan Scheme which works
be well lit well ventilated, had electricity connection, as a catalyst between the Residential/Industrial bodies
water supply/flush, onsite safe disposal system, and IEC and the civic body to maintain the internal cleanliness of
messages in the form of hoarding/paintings/banners/ the premises. These initiatives as a whole have catapulted
writings.100% of the catchment areas of railway the cleanliness level in the city and have been a major
station and bus station that were sampled were found contributor to this Best Solid Waste Management award
to be clean. Most citizens were also found to have an under the > 10 Lakh population category.
impressive outlook on the city administration’s initiatives
on cleanliness, awareness programs and other Swachh
Bharat Mission activities.

Under the Citizen Feedback component, 99.2% of the Star Rating:  Overall Score (5000 Marks) 4244
Surat residents who had participated in the survey had
expressed satisfaction with the cleanliness level in the ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1223
city and were of the opinion that their areas were visibly PART-2: Certification Score (1250 M) 750
cleaner compared to last year. Approximately 95% of the ALL INDIA RANK
citizens had reported that ULB has placed litter bins in PART-3: Direct Observation Score (1250 M) 1222
strategic locations and they have started utilizing the SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 1050
litter bins placed in commercial and public areas.

Based on the project submitted under Innovations

#4 #17 SWM indicators Score (1783 M) 1758

U
and best practices, it is found that Surat Municipality
jjain regarded as one of the seven sacred cities is the most desirable activity, because the community
for Hindus, is an ancient city located on the banks does not incur expenditure for waste handling, recycling,
of Shipra River in the Malwa region of Madhya and disposal of waste that is never created and delivered
Pradesh in central India. The old city is towards the North to the waste management system. The Goals for Ujjain
West part near the river and the south east part of the has evolved from citizens aspirations identified in the
city is newer, with industries, and shopping complexes. citizen’s engagement programme and have been clubbed
The city is famous for the temple of Mahakaleshwar, one together based on the Strategy of making citizens aware
of the 12 Jyotirlinga in India. According to the religious of segregation at source.
scripts, two parts of the Skanda Purana, a holy text, were
composed in Ujjain. This city was projected as the center In SwachhSurvekshan 2017, Ujjain secured rank #12
of the earth and the fittest meridian for astronomical among 435 cities that participated, followed by Swachh
measurements. Survekshan 2018 where it was ranked on #17th position
among 4203 cities. This year Ujjain has secured rank #4
To effectively manage the huge quantity of waste and is awarded as one of the cleanest cities of India in 3 -
generated, waste minimization or reduction at source 10 lakh population category and has drastically improved

60 61
 MATHURA-VRINDAVAN NAGAR NIGAM
UTTAR PRADESH
‘Fastest Moving’ City in 3 – 10 lakh population category

Most citizens were also found to have a positive outlook

on the city administration’s initiatives on cleanliness,
awareness programs and other Swachh Bharat Mission
from last year’s performance. activities. Citizens were asked to provide their feedback
through various sources, where around 99% of the
Under Service Level Progress, the city has performed citizens were satisfied with the city’s level of cleanliness.
exceptionally well, by achieving 97.8% score. Door to About 99% of citizens were aware that the city was
door collection is happening in 100% of the wards and participating in Survekshan 2019. Around 98.5% of the
also 100% of the garbage is collected in a segregated citizens said that they were asked to give segregated
manner. All the bulk garbage generators are adopting dry and wet waste to waste collector and also about
onsite processing of organic waste. Through self-help 98% of the citizens were satisfied with accessibility and
groups/NGOs, 100% of Informal Waste Pickers are cleanliness of toilets/urinals.
formally integrated into sustainable livelihoods. 100%
Wards were found clean with twice a day sweeping Just not ending up here, Ujjain Municipal Corporation
(including night sweeping) in all commercial areas and succeeded in achieving ODF++ certification under Open
once a day sweeping in all residential areas along with Defecation Free protocol. Furthermore, the city also
other required standards. 100% of the total wet waste received 3 star rating under the Star Rating of Garbage Star Rating:  Overall Score (5000 Marks) 2650
collected is being treated in a scientific manner by Free City protocol of MoHUA
Ujjain Municipal Corporation. Same is the case with the ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 120
processing of dry waste collected. Alongside, 100% of the PART-2: Certification Score (1250 M) 600
operational cost of sanitation and SWM is being covered ALL INDIA RANK
with property tax/user charges. It was witnessed that PART-3: Direct Observation Score (1250 M) 1042
100% of households/commercial establishments/CTs/
PTs either had sewerage connection or had a system of
SS2019 SS2018 Jump in Positions PART-4: Citizen Feedback Score (1250 M) 889

twin pit/soak pit.

#133 #422 289  SWM indicators Score (1783 M) 1092

M
In the Direct Observation component of the Swachh
Survekshan 2019, the city scored 1222 marks out of athura-Vrindavan is a city in the North Indian Feedback, it has scored 889 on 1250. The city has been
1250, making it a very good performer in terms of State of Uttar Pradesh. It is believed to be the able to achieve 100 % door to door garbage collection
maintenance of public facilities and general cleanliness birthplace of Lord Krishna and is known as a in all its wards. A major contributor to this has been
of the city’s commercial and residential areas. 100% of Holy city for Hindus. the capacity building of the staff and all the staff below
the Residential Areas and Commercial Areas were found Additional Commissioner level have undertaken the at
to be clean. More than 98% of the CTs/PTs surveyed Mathura has been applauded for the efforts that it has least 20 certification courses on the e-courses platform
during SS2018 were found to be well lit, well ventilated, taken in the last one year and has been awarded as the of the MoHUA.
had electricity connection, had water supply/ flush, had Fastest Moving city in the Medium City category of 3-10
onsite safe disposal system and IEC messages in the form lakhs. Mathura Vrindavan Nagar Nigam tooka jump of The city has also received positive feedback from its
of hoarding/paintings/ banners/writings. The catchment 289 positions from #422 in Swachh Survekshan 2018 to citizens in Swachh Survekshan 2019 and has scored
areas of the railway station and bus station were found #133 in Swachh Survekshan2019. 889 out of 1250 in this component. During Swachh
to be substantially clean with achieving more than 90% Survekshan2019, a total of 753 citizens of Mathura
of marks in this indicator. The city has scored a total of 2650 marks out of a provided their valuable feedback. During on ground
maximum of 5000 marks. In Direct Observation, it assessment, city scored 85% marks under level of
has scored 1042 marks out of 1250, and in Citizens’ cleanliness in residential and commercial. While the city

62 63
 received around 84% marks with respect to cleanliness
and other required standards of CT’s/PT’s. The Nagar
CHANDRAPUR MUNICIPAL COUNCIL
Nigam authorities have taken focused on spreading
awareness among the citizens about the benefits of MAHARASHTRA
‘Swachhta’ and have SBM messages displayed in majority
of community and public toilets, where the city scored Best City in ‘Citizens’ Feedback’ in 3 – 10 lakh population category
around 92% marks.

Catchment areas of the railway station, bus stations

and taxi/auto stands were found to be 100% clean and
litter bins at every shop in the vicinity. All the surveyed
vegetable/fruit and Meat/fish market were found to be
clean and with no litter.

Special beautification drives have been conducted in

the city and majority of the public areas surveyed during
the on-ground assessment of Swachh Survekshan 2019
were found to have some kind of visible beautification.

Star Rating:  Overall Score (5000 Marks) 3604

ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 795

PART-2: Certification Score (1250 M) 600

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1116

SS2019 SS2018 Count of Citizen PART-4: Citizen Feedback Score (1250 M) 1093

#29 #91 Feedbacks 2229 SWM indicators Score (1783 M) 1423

C
handrapur is a municipal council in Chandrapur Swachhta app accounting for 15.30%, 74.74%, and
district, Maharashtra, India. The city is situated 9.74% of responses, respectively.
at the confluence of the river Irai and Zarpat. The
river sand is rich in coal seams which is why it is also 96.46% of citizens surveyed reported being aware of
known as “Black Gold” city. their city’s active involvement in Swachh Survekshan
2019 and 98.16% were satisfied with the city’s current
Chandrapur Municipal Council had scored 1236/1400 state of cleanliness, noting a significant improvement
in the citizen feedback of Swachh Survekshan 2018. from the previous year. While 89.68% of citizens
Chandrapur improved on its previous performance reported increased visibility and ease of access to litter
and has scored 1093/1250 in the citizen feedback bins, 96.46% of the citizens claimed they were able to
component of Swachh Survekshan 2019. locate and access clean urinals in commercial and public
spaces, demonstrating a visible impact of the Municipal
The feedback received from Chandrapur citizens was Corporation’s efforts.
extremely encouraging. The primary mediums for getting
feedback were for face to face, Web based OTP and The Citizen Feedback Component of Swachh Survekshan

64 65
 JHANSI MUNICIPAL CORPORATION
UTTAR PRADESH
Best City in ‘Innovation and Best Practices’ in
3 – 10 Lakh population category

comprises of two sub components: first being the citizens

survey and the second being the performance of the city
on Swachhta App. The city administration also received
positive feedback from 99% citizen i.e. majority of the
population were asked questions on general cleanliness,
improvements over the past year, maintenance of public
facilities as well as awareness programs under the aegis
of the Swachh Bharat Mission. Star Rating:  Overall Score (5000 Marks) 3086

Under Direct Observation, the score achieved by ULB ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 651
was impressive. On-field assessment of residential PART-2: Certification Score (1250 M) 500
and commercial/public areas of the city, reported a ALL INDIA RANK
score of 89% in cleanliness, 100% for the Public and PART-3: Direct Observation Score (1250 M) 977
Community toilets connected with onsite safe disposal
system (Septic tank with no overflow) or sewer network
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 959
– no open drainage and 100% for Swachh Survekshan
2019 hoardings in public and commercial areas create
#68 #60 Innovation and Best Practices Score (62 M) 50

J
awareness among the citizens.
hansi is a historic town located in the Bundelkhand Sludge Management (FSM) plant is very expensive. It
In the Swachhta App component of Citizen Feedback region of Uttar Pradesh state. Jhansi Municipal is unaffordable for city administration due to budget
which assesses the number of Swachhta App downloads, 72.87% of the complaints were resolved. The city is Corporation (JMC) has been at the forefront of constraints and has become a huge problem for them to
Chandrapur Municipal Council had a total of 16668 working hard to ensure cleanliness and to provide good the Solid Waste Management movement in the urban process the sludge generated on a daily basis.
registrations under Service Level Agreement (SLA), civic facilities to its citizens. context of Uttar Pradesh. The demographics of Jhansi
have seen constant changes since the advent of financial Jhansi Municipal Corporation in the absence of any
reforms witnessed in the 1990s. Jhansi city population comprehensive sewerage network, collaborated along
has been on a surge as people from all over the with a private agency named Purna-Pro Enviro Engineers
Bundelkhand region and surroundings have shifted their Private Limited (Indore)to setup a FSM plant in its
base to the city area. vicinity. According to JMC, they have now become the
3rd city in India and 1st city in Uttar Pradesh to have
ULB led innovation and Best Practices FSM plant in fully operational stage.

The operational and maintenance cost for Faecal The FSM plant makes use of gravity-based biological

66 67
 LATUR MUNICIPAL CORPORATION
MAHARASHTRA
Best City in ‘Solid Waste Management’ in 3 – 10 Lakh population category

treatment to process the sludge received at the plant.

The total capital costs involved in the infrastructure was
around Rs. 200 lacs and the operational cost is around
Rs. 31.20 lacs per year. The plant is maintained at a
relatively low cost as no chemicals are used. Fresh water
and electricity are used for the functioning of the plant. time has been facing the issue of selling its bio-compost
The solid waste processed from the plant is further used and on the other hand, the Shree Krishna Gaushala
to produce high quality manure and the treated water is has a presence of over 200 cows which results in the
used for watering the garden areas completing the value collection of huge amounts of cow dung.
chain of sustainable sanitation.
The city administration after consultation with the
Citizen led innovation and best practices Gaushala agency has started to sell its compost to the
Gaushala wherein, the compost is mixed along with
Jhansi being a historic town has always faced the issue the cow dung to create a new product. This product
of maintaining the beautification of its localities. Under has been given to the farmers for use in their fields as
a very novel initiative, JMC collaborated along with manures. The result has been quite enhancing as along
Shree Krishna Gaushala to produce a product out of with the increase in productivity the quality of the crops
waste which has turned out to be quite valuable for the and vegetables has also improved. A product made out
residents of Jhansi and other nearby places. of unwanted waste has now resulted in benefits to the
farmers of the nearby areas and has also attracted a
The mechanical bio-compost plant in JMC for a long larger demand for the product. Star Rating:  Overall Score (5000 Marks) 3427

ODF Status: ODF+ PART-1: Service Level Progress Score (1250 M) 873

PART-2: Certification Score (1250 M) 400

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1209
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 945

#38 #125 SWM Indicators ( 1783 M) 1653

L
atur is a Municipal Corporation in the Marathwada in. Latur Municipal Corporation is being awarded as the
region of Maharashtra. The city is known as a tourist Best city in ‘Solid Waste Management’ in the Medium city
hub surrounded by many historical monuments, category of 3-10 lakh population in Swachh Survekshan
including the Kharosa Caves. Latur has been scaled into 2019. LMC scored 1653 out of 1783 apportioned under
an educational hub for secondary, higher secondary, and ‘SWM Infrastructure and Services’ component.
university education. The Latur region is branded as the
“Sugar Belt of India” and also the gateway of the major Latur has achieved 100 percent coverage of door-to-
transport junction to Southern India. It has become door garbage collection as well as source segregation in
the major production center of sugarcane, edible oils, all the residential as well as commercial areas. Sweeping
soybean, grapes and fine blend of locally grown mangoes. is done twice a day in almost all the commercial areas
of the city, including on festival holidays and Sundays.
Being the part of Swachh Survekshan 2019, India’s The litter twin bins are also stationed at appropriate
largest cleanliness drive, the city has aimed to clean up distances in commercial as well as public areas. The
the streets, roads and make the city a better place to live ULB has also systematically planned waste processing

68 69
 NEW DELHI MUNICIPAL COUNCIL
NEW DELHI
Cleanest Small City in 1 – 3 Lakh population category

and safe disposal of waste generated in the city. Latur

Municipal Corporation has placed numerous mechanisms
for treating 100% of the city’s waste in decentralized or
centralized waste processing plants. Apart from this,
the city has put in place a mechanism to manage the Star Rating:  Overall Score (5000 Marks) 4191
Construction and Demolition (C&D) waste.
ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1194
In the Direct Observation component of Solid Waste
Management carrying 790 marks, the city has scored PART-2: Certification Score (1250 M) 750
769 marks. Independent assessors visited several
ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1198
locations around the city and captured photographs
of the residential areas, commercial areas, bus station, SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 1049
railway station, vegetable markets, waste treatment
plants, etc. and found most of them to be clean. Almost #5 #4 SWM Indicators ( 1783 M) 1720
93 percent of the residential as well as commercial areas, their unprecedented responses over the cleanliness

N
were found to be well maintained and very clean. Public level and noted that their areas were cleaner than last
and community toilets were also evaluated under this year. Nearly 90 percent of the respondents opined that ew Delhi Municipal Council, a centrally has secured a rank #5 among 4237 cities under the
component and were found to be extensively clean and they were easily able to spot litter bins in commercial administered municipal body located in the heart category of cleanest small cities of India.
complete with the required facilities to encourage their and public areas. They also appreciated the maintained of Delhi with a population of about 2,50,000
use by the general public. All the CTs/PTs were found stipulated standards by the city underlined by the residents, was been adjudged India’s Cleanest Small City, NDMC has made a lot of efforts in making the city the
to be easily accessible for men, women, children and Swachh Bharat Mission. falling under the 1-3 lakh population category in Swachh cleanest in the category. New Delhi Municipal Council
disabled people apart from being well lit, well ventilated, Survekshan 2018. The New Delhi Municipal Council has door-to-door garbage collection in all 14 Circles
with water supply/availability and electricity connection. Notably, Latur Municipal Corporation has also done area comprises of the territory that has been described (division) and officials (Public Health Department)
remarkably into solid waste management with their as Lutyen’s Delhi and which has historically come to be of NDMC has encouraged segregation of waste at
The city also has been supplemented their concerted best practice. The local body has introduced the regarded as the seat of central authority in Union of household level conducted a citizen outreach program
and due diligent efforts on their drive to become a technology of reusing the plastic in road construction India. The New Delhi Municipal Council (NDMC) area to promote onsite segregation of waste by distributing
cleaner and greener city with overwhelming responses and beautification of garbage vulnerable points. Inspired was declared the cleanest in the north, based on solid green-blue bins in all residential and commercial areas.
from their citizens through their feedbacks. 98.04 with the citizen led drive in a ward 5 of the municipal waste management, access to sanitation and other More than 95% of the Bulk Garbage Generators within
percent of the respondents from the Latur Municipal corporation, a resident family named their first girl child parameters of cleanliness, under the zone-wise Swachh NDMC are practicing on-site processing of organic waste
Corporation participated in the survey had endorsed as ‘Swachhta’. Survekshan 2017. In Swachh Survekshan 2019, the city by adopting physical (Pit composting) and mechanized

70 71
 ORAI NAGAR PALIKA PARISHAD
DISTRICT JALAUN, UP
‘Fastest Moving’ Small City at National Level in
1 – 3 Lakh population category

(organic waste converter) processing facilities. Around

98% ofcommercial areas of NDMC are swept two
times a day (including night sweeping) by a dedicated
sweeping staff of each of the 14 circles. All commercial &
residential streets are well maintained and have equally
spaced twin bins with 100% coverage. The garbage
collection vehicles (auto-tippers, compactors etc.) are
well equipped with GPS/RFID device and the movement
of the vehicles as well drivers’ performance is tracked on
regular basis and also, regularity of all sanitation staff is
maintained through ICT based mechanism.
station was also surveyed and was found clean with
The total waste generated within the city is transported adequate public facilities, including public toilets which
to “Okhla ‘Waste to Energy’, ‘Okhla composting plant’ and are free to use across the city.
dry waste to Chintan (NGO) plant on daily basis. Entire
horticulture waste from parks and gardens is composted In case of citizen feedback, over 98% residents of NDMC
onsite by adopting a cluster based approach and the who were surveyed gave positive feedback in the direct
compost is self-consumed by NDMC in maintaining its citizen feedback process, which includes face to face
green cover. interactions with residents, outbound calling, and web Star Rating:  Overall Score (5000 Marks) 2442
portal feedback with OTP verification. Questions asked
ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 153
NDMC, with a score of 4191 out of 5000 in the Swachh to the citizens included their views on the general
Survekshan 2019, has ranked as one of the best cities cleanliness of the city and improvements over the past PART-2: Certification Score (1250 M) 500
in the country. In the Direct Observation component, year, their feedback on the cleanliness and maintenance ALL INDIA RANK
NDMC’s score is 1198 marks out of 1250, signifying of public facilities, and other activities about the PART-3: Direct Observation Score (1250 M) 943
that almost all of its facilities available to the public Swachh Bharat Mission like awareness programs on the SS2019 SS2018 Jump in Positions PART-4: Citizen Feedback Score (1250 M) 847
and included by the survey have been found to satisfy importance of cleanliness and sanitation, and Swachh
the survey [Link] city’s main railway station
was found to be open defecation free on the tracks;
Survekshan 2019. #176 #414 238  SWM Indicators ( 1783 M) 981

its catchment area was clean with litter bins placed at This year, NDMC has been certified ODF++ as per Open

O
regular intervals and at each shop. NDMC main bus Defecation Free protocol. Alongside, NDMC achieved 3
star rating under Garbage Free City protocol. rai is the city and headquarters of Jalaun district. encouraged the people. He said that a survey is being
Situated at NH -27 midway between Jhansi and done under cleanliness mission. The people in the rally
Kanpur on the banks of river Yamuna. It is a told the public through the slogan writing, poster banner
renowned industrial city as well as a major cultural hub. that collect dirty garbage individually in the house.

Towards cleanliness, the municipality took a rally to Orai has been applauded for the efforts that it has taken
make people aware of cleanliness. People were asked to in the last one year to make the city one of the cleanest
try to get first place in the survey by keeping the city in the country and has been awarded as the Fastest All
clean and tidy. District Magistrate Dr. Mannan Akhtar India Rank SS2019: #176
flagged off the rally by flagging the Town Hall ground.
He himself went on several places in the rally and Orai has been adjudged as Fastest Moving City in 1 to 3

72 73
 TIRUPATI MUNICIPAL CORPORATION
ANDHRA PRADESH
Best Small City in ‘Citizens’ Feedback’ at National Level in
1 – 3 Lakh population category

lakh population category in Swachh Survekshan 2019.

They were able to take a jump of 238 positions from
Rank #414 in Swachh Survekshan 2018 to Rank #176
in Swachh Survekshan 2019. The city has a total of 2442
marks out of a maximum of 5000 marks overall. In DO,
it has scored 943 marks out of 1250. The city scored
93% marks under door to door collection of waste and
secured 95% marks under construction sites that have
provision of toilets.

It has received largely positive feedback from its citizens,

taking its score up to 847 out of 1250 in this component.
During Swachh Survekshan 2019, a total of 1420 citizens
of Orai provided their feedback.

With respect to Direct Observation, Orai achieved Furthermore, Orai was able to get 91.7% marks for
75% marks when it comes to cleanliness standards of making catchment area of railway station and bus station
residential and commercial areas. clean. It also secured 85 % marks for making visible
Swachh Survekshan 2019 hoardings / billboards / wall
The city secured 82% marks under public and community writings in majority of commercial and public areas.
toilets displaying prominently SBM messages and
received 91.2% marks for onsite safe disposal waste Orai played a critical role in beautifying it areas like
connection of public and community toilets. flyover, public places, slum and old areas and old areas
and due to which it received 72.5% marks under this
indicator. Star Rating:  Overall Score (5000 Marks) 4025

ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 1028

PART-2: Certification Score (1250 M) 750

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1141

SS2019 SS2018 Count of Citizen PART-4: Citizen Feedback Score (1250 M) 1106

#8 #6 Feedbacks 44639 SWM Indicators ( 1783 M) 1547

T
irupati is a city in Chittoor district of Andhra Tirupati city has achieved appreciable growth under
Pradesh. It is the Municipal Corporation and SWM. InSwachh Survekshan 2019, it scored 1106/1250
headquarters of Tirupati (urban) mandal. It is under citizen feedback, demonstrating a marked
considered one of the holiest Hindu pilgrimage sites improvement from 2018.
because of the Tirumala Venkateswara Temple and is
referred to as the “Spiritual Capital of Andhra Pradesh”. The responses from the citizen survey were largely
positive concerning the ULB’s efforts to address various
Tirupati is also home to many educational institutions aspects of sanitation. Almost all citizens (99.67%) of
and universities. With a population of 2,95,323, it falls in Tirupati were aware that their city is participating in
1-3 lakh population category and It is also a medical hub Swachh Survekshan 2019. In addition to this, 99.19%
with major hospitals situated in its vicinity. citizens reported satisfaction with the cleanliness of their

74 75
 DEWAS MUNICIPAL CORPORATION
MADHYA PRADESH
Best Small City in ‘Innovation and Best Practices’ at National Level
in 1 – 3 Lakh population category

city as well as noted improvement from the last year.

While 95.8 % of citizens reported increased visibility
and ease of access to litter bins, 99.05% of the citizens
claimed they were able to locate and access clean urinals
in commercial and public spaces, demonstrating a visible
change of the Municipal Corporation’s efforts.

The proportion of user feedback is positive and higher

this year as compared to 2018. In citizen feedback, 99% of
responses were in affirmative when asked if a cleanliness Star Rating:  Overall Score (5000 Marks) 3968
standard has improved in their area as compared to the PART-1: Service Level Progress Score (1250 M) 1105
previous year. Tirupati’s score of 4025/5000 in Swachh ODF Status: ODF++
Survekshan 2019 has been possible because all notified PART-2: Certification Score (1250 M) 750
commercial areas under its Jurisdiction are swept and cleaned twice a day (including Sundays and holidays), ALL INDIA RANK PART-3: Direct Observation Score (1250 M) 1151
with mandatory night sweeping.
PART-4: Citizen Feedback Score (1250 M) 962
SS2019 SS2018
The resounding endorsement by the citizens of Tirupati SWM Indicators ( 1783 M) 1639
also reflects in the high scores achieved by the ULB
under Direct Observation. In the on-field assessment
#5 #4 Innovation and Best Practices (62 M) 51

D
of residential and commercial/public areas of the city,
Tirupati secured 96% in cleanliness, 94% for availability ewas Municipal Corporation is situated in the thus reducing the waste load of the central processing
and cleanliness of CT/PTs and over 95% for visibility of west-central part of the Indian state of Madhya site along with a reduction in transportation costs and
Swachh Survekshan 2019 hoardings in the city Pradesh and is one of the populated urban manpower hours of the city administration. A total of
centers in the state. Over a large period of time, Dewas 15 gardens were identified and around 32 compost pits
In Swachhta App, Components of Citizens feedback has been converted into an industrial area and with were built. Land and all the construction cost was borne
which assesses the number of Swachhta app downloads increase in economic and livelihood opportunities, it has by the Corporation and all the technical support was
Tirupati had a total of 44,521 registrations and 99% of experienced a huge shift in the urban dynamics. provided by the Green Corp.
complaints were resolved.
ULB led innovation and best practices: Dewas Municipal The method involved does not require any machines or
Corporation (DMC) has partnered along with Green any type of equipment or even power to do composting,
Corp Biocam and Fertilizers on a project which aims hence there is no operational cost involved to run this
towards managing garden waste at source level and project. Garden caretakers of Corporation were oriented

76 77
 Citizen led innovation and best practices NAGDA MUNICIPAL CORPORATION
DMC has taken steps to encourage the community
to a social role in making city plastic free and become MADHYA PRADESH
a disposal free [Link] has engaged community,
education, and religious institutions in its initiative of a Best Small City in ‘Solid Waste Management’ at National Level
plastic-free city. DMC have requested the city’s market
associations to avoid the use of disposable serving in 1 – 3 Lakh population category
glasses, plates etc. in their respective establishments.

The vendors of Sayaji Chopati came forward and took

the decision of making their chopati as Disposal Free
Chopati. All the listed vendors planned to use utensils to
give food to its customers.

DMC along with certain NGOs in the city area conducted

and were clubbed with the project hence no additional successful stakeholder management to spread
human resources are required. The biodegradable waste awareness among the citizens on creating a sustainable
of the garden itself is being used for composting. New and environment friendly public space. The primary
areas are being clubbed in this project like vegetable stakeholders which are the actual waste generators have
markets and schools. The project has been planned to welcomed this move and taken active participation in
establish a community composting model through a the process. The initiative taken up by the citizen groups
decentralized strategy. Impact of the activity is that now has shown an example to the larger society – how to
the municipal corporation does not need to collect and deal with the issue of generated non-biodegradable
transport garden waste of these fifteen gardens to its waste. The result has been that the Sayaji Chopati is
processing site. The project results show that it can be now converted into a safe and clean public space and
replicated and implemented at any scale. has attracted more people towards it.

Star Rating:  Overall Score (5000 Marks) 3794

ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 979

PART-2: Certification Score (1250 M) 600

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1167
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 1048

#18 #79 SWM Indicators ( 1783 M) 1602

N
agda, is an industrial city, lies in the Malwa region in Solid Waste Management in India under 1 to 3 lakh
of western Madhya Pradesh and is situated on the population category. Nagda Municipal Corporation has
bank of Chambal River. The name of the industrial scored 1602 out of a maximum of 1783 marks allocated
city was actually ‘nag-dah’ which means cremation/ under ‘SWM infrastructure and services’ and proved to
burning (dah) of snakes (nag). Nagda was mentioned be one of the strong contenders in the survey.
in the literature of Kalidasa. It is noted that Nagda is
a major industrial town with a manufacturing unit of Nagda Municipal Corporation has door-to-door garbage
Viscose fibre, thermal power plant and a chemical plant. collection in all its wards and has a system in place for
Nagda is a major ISO granted railway junction on the the collection of Municipal Solid Waste in a segregated
Delhi–Mumbai railway line. The city has proved a very manner. The local body has ensured that the waste
clean city among 281 cities surveyed under Swachh reaches the processing plant and Material Recovery
Survekshan 2019 by securing the award of Best City Facilities in a segregated manner. All commercial areas

78 79
 Bhopal Municipal Corporation
MADHYA PRADESH
Cleanest State Capital/UT City

are swept at least twice a day, including once during

the night. From formalizing all identified informal waste
pickers to the transformation of garbage vulnerable
points and successfully keeping a track of its
garbage collection vehicles, the city is using ICT based
monitoring system. The Nagda Municipal Corporation
ensures the safe disposal of waste collected from the
city with a fully functional landfill and having undertaken
remediation of existing dumpsites.

Nagda Municipal Corporation has received a score

of 1167 marks out of a maximum of 1250 in the
Direct Observation component. Nagda residential
areas were found to have been maintained perfectly Star Rating: 
by an independent assessor carrying out the Overall Score (5000 Marks) 3794
observations across sampled locations in the city. ODF Status: ODF++
Vegetable, fruits, fish and meat markets were found to PART-1: Service Level Progress Score (1250 M) 986
be clean with daily sweeping and collection of waste by
municipal vehicles, as well as litter bins at all the locations
ALL INDIA RANK PART-2: Certification Score (1250 M) 600
and large hoardings, banners attempting to spread
awareness about the importance of cleanliness and SS2019 SS2018 PART-3: Direct Observation Score (1250 M) 1145
the Swachh Bharat Mission. The catchment areas of the
railway station and bus station situated in the city were #19 #2 PART-4: Citizen Feedback Score (1250 M) 1062
also found to be visibly clean and well maintained, with

B
dustbins placed at shops and public toilets. All the public
toilets and community toilets are usable, child and gender hopal is the capital city of the Indian state of Madhya of 435 cities, and again in ‘Swachh Survekshan 2018’ out
friendly with proper ventilation and water connectivity. Pradesh and the administrative headquarters of of 4203 cities.
To bring out novelty in the domain of innovations in Bhopal district and Bhopal division. It is known as
The most notable performance of the Nagda Municipal Solid Waste Management, under IEC activity, swachhta the City of Lakes for its various natural as well as artificial Almost all the residential, as well as commercial areas of
Corporation in the Swachh Survekshan 2019 has been Clock has been constructed which indicates and reminds lakes and is also one of the greenest cities in India. Bhopal the ULB are covered under 100% door-to-door garbage
its overwhelmingly positive response from the citizens. the citizens about the swachhta activity (like 5-7 am houses various educational and research institutions and collection as well as the source segregation. The city also
99.61 percent of the citizens participated in the feedback for cleaning by swachhta employee, 8-12 ghar ghar installations of national importance, including ISRO’s ensures that 100% of its wet waste is treated efficiently
survey reported positively to the questions concerning kachra vehicle (DTDC) movement in different wards, Master Control Facility, BHEL, and AMPRI. Bhopal is in a scientific manner. The city has also provided benefits
general cleanliness and improvement in cleanliness from evening 8-10 cleaning of commercial area etc.) with home to the largest number of Institutes of National to almost all sanitary workers like personal protection
the previous year. 96.91 percent of the respondents the audio song of swachhta sung by Singer Shri Udit Importance in India. equipment, medical benefits, giving training, and doing
pronounced that they were easily able to spot litterbins Narayan. For the promotion of cleaning and behavioral monthly recognition of the best performing workers.
in commercial and public areas because the litterbins change, a divyang video for swachhta has been created Bhopal has demonstrated its constant efforts in
were placed properly. Furthermore, all the respondents and promoted across the people at different places in achieving the objectives of Swachh Bharat Mission by For a city with a population of more than ten lakhs, it
shared that ULB had enforced segregation at source. the city. securing the 2nd rank in ‘Swachh Survekshan 2017’ out is incredibly impressive that more than 80% of the bulk

80 81
 In the on-field assessment, the city has scored 1145
marks out of 1250. Bhopal’s residential and commercial
Chennai Municipal Corporation
areas, vegetable, fruits, fish and meat markets were found
to be clean with daily sweeping and collection as well as Tamil Nadu
litter bins at all the locations and large hoardings, banners
attempting to spread awareness about sanitation and Fastest MoverState Capital/UT
cleanliness. The catchment areas of the railway stations
and bus stations situated in the city were also found to
be very clean and well maintained, with dustbins placed
at all shops.
waste generators of the city practice on-site composting
of their wet waste. The feedback received from Bhopal was quite impressive.
More than 80,000 citizens actively participated in citizen
Under sustainable sanitation, Bhopal Municipal feedback. The city has received a huge commendation
Corporation has ensured 100% sewerage network. from its citizens across various dimensions of sanitation
Having been certified ODF++ by MoHUA, the and cleanliness. Not only are more than 99% of citizens
Corporation has addressed all requirements of its aware that their city was participating in this year’s
citizens, including construction of Individual Household Swachh Survekshan, but they had also asserted that they
Toilets (IHHLs) with water availability at source. Adding were satisfied with the cleanliness of their city. The efforts
to that, all of the public toilets of the city are uploaded of the city are visible and have been acknowledged by its
on the Google maps to be easily accessed by the general citizens with around 96% stating that they are now able
public, with more than 90% of it being opened between to easily spot litter bins in commercial and public areas
4:00 AM to 10:00 PM. and around 99% of them find access to clean toilets/
urinals in public places.
To create awareness among the citizens about sanitation
and Swachh Survekshan, the city has created short
movie/jingle that was circulated through social media
and also conducted campaigns to reach out to as many
citizens as possible. Bhopal Municipal Corporation
has also worked on the capacity building of the SBM
staff through e-learning portals and by conducting
[Link] Corporation has also actively enforced
all the Bye-laws related to solid waste management,
open defecation, etc. Star Rating:  Overall Score (5000 Marks) 3118

ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 787

ALL INDIA RANK PART-2: Certification Score (1250 M) 500

SS2019 SS2018 Jump in Positions PART-3: Direct Observation Score (1250 M) 980

#61 #100 39  PART-4: Citizen Feedback Score (1250 M) 851

C
hennai; popularly called the “Gateway to the population category).
South India” is the capital of the Indian state of
Tamil Nadu. They were able to take a jump of 39 positions from
Rank #100 in Swachh Survekshan 2018 to Rank #61 in
The entire city is covered with door-to-door garbage Swachh Survekshan 2019. The city has a total of 3118
[Link], an appropriate number of twin bins marks out of a maximum of 5000 marks overall. Under
are placed in all commercial areas. Service Level progress, Chennai has scored 787 marks
out of 1250, while in Direct Observation, it has scored
Chennai has been applauded for the efforts that it 980 marks out of 1250, and in Citizens’ Feedback,it has
has taken in the last one year to make the city one of scored 851 on 1250.
the cleanest in the country and has been awarded as
the Fastest ALL INDIA RANK SS2019: #61. (>10 lakh Swachh Rail Swachh Swachhta Saptah, a week long drive

82 83
 Ranchi Municipal Corporation
Jharkhand
Best State Capital/UT in ‘Citizen Feedback’

was held to spread awareness among the citizens about numbers of positive feedback from its citizens, taking its Star Rating:  Overall Score (5000 Marks) 3319
cleanliness. Raja Annamalaipuram Residents Association score up to 851 out of 1250 in this component. During
(RAPRA) has created a model to keep its streets litter – Swachh Survekshan 2019, a total of 16227 citizens of ODF Status: ODF+ PART-1: Service Level Progress Score (1250 M) 504
free through sustained efforts by the residents. Chennai provided their feedback.
ALL INDIA RANK PART-2: Certification Score (1250 M) 550
Under Service Level progress, it was witnessed that 100 The city got 90% marks under cleanliness levels of
% of informal waste pickers were integrated within the residential and commercial areas. The city also scored
ULB. 91.7% marks with respect to cleanliness and other SS2019 SS2018 Count of Citizen PART-3: Direct Observation Score (1250 M) 1226

required standards of catchment areas of airport, bus

The ULB has notified and enforced the solid waste and railways station. #46 #21 Feedbacks 4093 PART-4: Citizen Feedback Score (1250 M) 1040

R
management 2016 rules and user charges to be collected
from waste generators. The ULB has adopted measures More than 95% of commercial/public areas of the city anchi is the capital of Jharkhand. It has also been 46.37%, and 28.89% of the responses, respectively.
in place of a user fee and penal action to curb open have Swachh Survekshan 2019 hoardings/ billboards selected as one of the hundred Indian cities to 98.41% of the citizens of Ranchi were aware that their
defecation, urination and littering. It has received great and wall writings. The city got 80% marks by beautifying be developed as a smart city under PM Narendra city was participating in Swachh Survekshan 2019; over
of slum/old areas, flyover and public places. Modi’s flagship Smart Cities Mission. Ranchi is famous 97.73% were also satisfied with the cleanliness of their
for its natural beauty, hospitality and tribal culture. city and considered it an improvement over the last
year.95.85% of respondents also acknowledged the
As of Indian Census 2011, Ranchi Municipal Corporation ULB’s extensive work to maintain toilets.
has a population of 1,126,741, making it the 46th
largest urban city in India. Males constitute 51.3% of Over 3363 complaints were registered in the Swachhta
the population and females 48.7%. Ranchi city has an app in the last three months i.e. November 2018,
average literacy rate of 87.68% (census 2011).Ranchi December 2018 and January 2019. The ULB has
is the centre for numerous sports activities, including resolved 92.25% of the complaints within SLA.
cricket, hockey, football, and many others.
The citizen feedback is further reinforced by the results
The city has been immensely successful in creating of the Direct Observation- In On-field assessment,
awareness among the citizens around topics of sanitation the city scored 100% across parameters of cleanliness
and hygiene. Under the citizen feedback component, and availability of litter bins in wholesale markets for
the Ranchi scored 1040/1250 and the responses were perishable goods; cleanliness of airports/auto stands, bus
captured across face to face interview, Web Based OTP, and railway stations; visibility of SBM messages in CT/PT
and Swachhta app feedback accounting for 19.57%, and commercial areas; and city-wide beautification.

84 85
 Greater Mumbai Municipal Corporation reducing the generated sewage water. Solar panels are
fitted on the rooftop which helps in covering around
Maharashtra 60% of the energy costs incurred by the toilet. Such a
sustainable project has gathered attention from many
private players who are willing to scale such innovative
Best State Capital/UT in ‘Innovation and Best Practices’ projects to other prime locations of Mumbai.

Citizen led innovation and best practices

Pali Hill Residents Association (PHRA) in association

with the MCGM’s solid waste management team and
Organic Recycling Systems Private Limited have setup
a decentralized waste to energy (bio-gas) and compost
plant, which is considered one of its kind in the Mumbai
region.

The respective households have been constantly made

aware of the significance of segregation of waste at
source through various IEC campaigns and workshops.

The households have been charged Rs 3500 for a period

of 3 years towards the maintenance of the plant.

The wet waste is separated into inorganic matter and put

into the digestion chamber wherein after a period of 20
days, bio-gas is generated (around 100KW of power).
The manure generated is used for tree plantation/garden
in the Pali Hill area.

Star Rating:  Overall Score (5000 Marks) 3277 This is an impactful initiative taken by an entity which
as per the guidelines of Solid Waste Management 2016
ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 862 rules, not being a bulk-waste generator is still handling
PART-2: Certification Score (1250 M) 450 its generated wet waste on-site and thus reducing their
ALL INDIA RANK waste footprint on the city.
PART-3: Direct Observation Score (1250 M) 1116

SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 849

#49 #18 Innovation and Best Practices (62 M) 49

M
unicipal Corporation of Greater Mumbai Mumbai’s most sustainable Public toilet at the heritage
(MCGM) is one of the most populated urban site of Marine Drive.
centers in the Indian context. With rapid
urbanization being witnessed, the scale of utility services With inadequacy and inefficiency of public toilets which
extended to the citizen’s especially for solid waste were constructed earlier in the vicinity, the MCGM
management and sanitation poses a huge obstacle for collaborated with private agencies like JSW group,
efficient city administration. Samatech Foundation, Serie Architects to build toilet
structures with creative and friendly designs along with
ULB led innovation and best practices the latest sanitation technology.

There are numerous public areas which are visited by The corten-steel sheets used for the structure building
people thus creating the need of sanitation services at are long-lasting and maintenance free. The vacuum
the site. MCGM has proposed to build toilets at such sanitation technology used saves around 90% of the
sites and one such project has been the construction of fresh water used per flush which in a way helps in

86 87
 Chandigarh Municipal Corporation The sanitary staff are being regularly monitored and
also ensured their reach to sustain the transformation of
Chandigarh garbage vulnerable points (GVPs) and also the cleanliness
of the city. All the commercial areas in the city have twin
bins for public usage and each is emptied twice a day.
Best State Capital/UT in ‘Solid Waste Management’ Roads and community spaces of all the residential as well
as commercial areas were found to be 100% clean as it
is swept by twice a day. The city has its own mechanism
in place to manage construction and demolition(C&D)
waste as per C&D Waste Management Rules, 2016.
Furthermore, nearly 100 percent of the operational cost
of sanitation and Solid Waste Management is covered by
property tax, user charges and advertisement rights on
CT/PT and litter bins.

In the Direct Observation Component, the city has general satisfaction over the public sanitation facilities
done an outstanding performance by scoring 706 out provided to the citizens and their maintenance. More
of a maximum of 790 marks through the assessment of than 96 percent of the respondents participated in the
independent assessors. Being the designated status of Citizen Feedback Survey were easily able to spot litter
a well-planned and designed urban city since the pre- bins in commercial areas and public areas.
independence era, the city has carved a niche among
the clean cities. Sampled locations were surveyed by Chandigarh Municipal Corporation has evolved
an independent assessor and found to be impeccably an exceptional incredible strategy for solid waste
clean and satisfying the requirement of the assessment management with the successful cultivation of one
criteria. Among the surveyed locations were several of the nutritional variety of mushrooms called “Oyster
residential and commercial areas, community and public Mushrooms” scientifically called “Pleurotusostreatus”
toilets, vegetable and fruit markets, railway station and utilizing kitchen and agricultural wastes as substrates. The
bus station, waste treatment plants, etc. city has brought out an exceptionally well designed plan
for handling and management of C&D waste generated
Under Citizen Feedback component, Chandigarh in the city. A cradle-to-grave approach has been adopted
Municipal Corporation was positively reviewed by by the ULB for proper management of C&D waste. It
nearly 100 percent of respondents who were satisfied has involved reusing the material for making Concrete
Star Rating:  Overall Score (5000 Marks) 3787 with the current level of cleanliness in the city, have seen blocks such as Kerb Channels, PCC tiles etc. which are
improvements in the city over the past year, and also further utilized in various M.C.C works.
ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 1129

PART-2: Certification Score (1250 M) 500

ALL INDIA RANK
PART-3: Direct Observation Score (1250 M) 1120

SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 1038

#20 #3 SWM Indicator Score (1783 M) 1612

C
handigarh city is the capital of the union territory position among capital cities participated under Swachh
and of the states of Haryana and Punjab. The city, Survekshan 2019 by securing the award of Best capital
a symbol of modernity, was designed by the Swiss- city in Solid Waste Management in India.
French modernist architect, Le Corbusier. Chandigarh’s
name, meaning “stronghold of the goddess Chandi,” is The city has been successfully managed 100 percent
derived from the Chandi Mandir, a temple dedicated door to door garbage collection from all the households
to the goddess that is located near the town of Mani and achieved more than 95 percent segregation of waste
Majra. The modern city is also well acclaimed for its at source from both residential and commercial areas.
extensive rose garden and for its unusual rock garden, To ensure 100 percent door to door garbage collection,
which contains numerous statues created from broken the city has placed its own well planned mechanism to
objects. The Chandigarh Municipal Corporation (CMC) cover all the residential as well as commercial areas in
has performed exceptionally well by scoring 1637 out the city. The city has enabled an ICT based monitoring
of a maximum of 1783 marks allocated under ‘SWM mechanism for ward wise collection and transportation
infrastructure and services’ and been clinched 1st including emptying litter bins from commercial areas.

88 89
 Zonal LEVEL AWARDS: North Zone
TABLE 8: Awarded ULBs - North Zone (Less than 1 lakh Population)
Sl. No. Award Category Name Of The ULB

1 North Zone's Cleanest City - No. 1 Nawanshahr Municipal Council

2 North Zone's Cleanest City - No. 2 Mohammadi Nagar Palika

3 North Zone's Cleanest City - No. 3 Nandigaon Nagar Panchayat

4 Fastest Mover' in North Zone Dirba Nagar Panchayat

TABLE 9: Awarded ULBs - North Zone (>50,000 to 1,00,000 Category)

Sl. No. Award Category Name Of The ULB

1 Cleanest City in North Zone Muradnagar Nagar Palika Parishad

2 Best City in Citizens Feedback - North Zone Kharar Municipal Council

3 Best City in 'Innovation & Best Practices' - North Zone Gulaothi Municipal Council

4 Best City in 'Solid Waste Management' - North Zone Rupnagar Municipal Council

5 Fastest Mover' City - North Zone Shahabad Municipal Board

TABLE 10: Awarded ULBs - North Zone (>25,000 to 50,000 Category)

Sl. No. Award Category Name Of The ULB

1 Cleanest City in North Zone Assandh Municipal Committee

2 Best City in Citizens Feedback - North Zone Zira Municipal Council

3 Best City in 'Innovation & Best Practices' - North Zone Dhanaura Municipal Board

4 Best City in 'Solid Waste Management' - North Zone Paliya Kalan Nagar Palika Parishad

5 Fastest Mover' City - North Zone Gaura Barhaj Nagar Palika Parishad

TABLE 11: Awarded ULBs - North Zone (< 25,000 population Category)
Sl. No. Award Category Name Of The ULB

Zonal Level Awards 1 Cleanest City in North Zone Fatehpur Chaurasi Nagar Panchayat

2 Best City in Citizens Feedback - North Zone Bhogpur Nagar Panchayat

3 Best City in 'Innovation & Best Practices' - North Zone Bhai Rupa Nagar Panchayat

4 Best City in 'Solid Waste Management' - North Zone Agastmuni Nagar Panchayat

5 Fastest Mover' City - North Zone Jasrana Nagar Panchayat

90 91
 Under sanitation infrastructure, Nawanshahr Municipal Mohammadi Nagar Palika,
Council has ensured 100% sewerage network. Having
been certified ODF++ by MoHUA, the council has Uttar Pradesh
addressed all requirements of its citizens, including
construction of Individual Household Toilets (IHHLs) Cleanest City No. 2 in the North Zone in
with water availability at source. Adding to that, all of < 1 Lakh Category
the public toilets of the city are uploaded on the Google
maps to be easily accessed by the general public, with Star Rating:  ODF Status: ODF +
more than 90% of it being opened between 4:00 AM to
10:00 PM.
Zonal Rank SS2019 (North) #2
To create awareness among the citizens about sanitation
and Swachh Survekshan, the city had created short movie/ Zonal Rank SS2018 (North) # 344

North Zone jingle that circulated through social media. Nawanshahr

Municipal Council has also worked in capacity building of Overall Score (5000 Marks) 2961
the SBM staff by conducting workshops. In the on-field assessment, the city scored whopping 1150
PART-1: Service Level Progress Score (1250 M) 234
Nawanshahr Municipal Council, The council has also actively enforced all the Bye-laws out of a total of 1250 marks. Mohammadi Nagar Palika
related to solid and plastic waste management. PART-2: Certification Score (1250 M) 550 Parishad residential areas, vegetable, fruits, fish and meat
Punjab markets were found to be clean as well as litter bins at
Under the on-field assessment, the city’s residential PART-3: Direct Observation Score (1250 M) 1150 all the locations and large hoardings, banners attempting
Cleanest City No. 1 in the North Zone in areas, commercial areas, catchment areas of public PART-4: Citizen Feedback Score (1250 M) 1027 to spread awareness about the importance of cleanliness
< 1 Lakh Category transport stations in the city were all found to be clean and the Swachh Bharat Mission. The catchment areas of

Star Rating:  ODF Status: ODF++

and well maintained, with dustbins placed at all shops.
The city performed well in the citizen feedback as M ohammadi is a city and a municipal board in
Lakhimpur Kheri district in Uttar Pradesh. Town
and nearby area is very famous for sugarcane farming.
the railway station and bus station situated in the city
were also found to be very clean and well maintained,
with dustbins placed at all shops.
well. Nawanshahr city received a huge backing from its
Mohammadi is very popular for a special kind of flower
Zonal Rank SS2019 (North) #1 citizens across various facets of cleanliness. Not only
known as ‘Ketki Flower’, only available in ‘Mehedi Bagh’, The city has also worked on beautification of slums/old
around 100% of citizens were aware that their city was Mohammadi. When it blooms, its fragrance is spread city areas, flyovers etc.
Zonal Rank SS2018 (North) #5 participating in this year’s Swachh Survekshan, more than in the whole city. In India, this type of flower is only
98% of them also asserted that they were satisfied with available in Mohammadi. Mohammadi is declared 2 star rating under GFC and has
Overall Score (5000 Marks) 3556 the cleanliness of their city. The efforts of the city are a status of 0DF+ as well.
visible, and have been acknowledged by its citizens with All residential as well as commercial areas of the ULB are
PART-1: Service Level Progress Score (1250 M) 880
more than 98% stating that they are now able to easily covered under 100% door-to-door garbage collection
PART-2: Certification Score (1250 M) 750 spot litter bins in commercial and public areas and also as well as source segregation. The city also ensures that
find access to clean toilets/urinals in public places. more than 80% of its wet waste is treated efficiently in
PART-3: Direct Observation Score (1250 M) 924 decentralized or centralized waste processing plants.
Considering everything, the city has also been certified 3
PART-4: Citizen Feedback Score (1250 M) 1002
star under Garbage Free City. Mohammadi Nagar Palika Parishad has also worked in
capacity building of the SBM staff through e-learning

N awanshahr, initially called Nausar, is a Municipal

Council in Shaheed Bhagat Singh Nagar district in
the state of Punjab. It’s the homeland of India’s famous
portals and by conducting workshops. The Cantonment
Board has also actively enforced all the Bye-laws related
to plastic & solid waste management, open defecation
freedom fighter Bhagat Singh. etc.

All residential as well as commercial areas of the ULB are

covered under 100% door-to-door garbage collection
as well as source segregation. The city also ensures that
more than 80% of its wet and more than 60% of its dry
waste is treated efficiently in decentralized or centralized
waste processing plants. Not only that, the city has also
enabled ICT based mechanisms for SWM in the city.
In terms of integrating informal waste pickers into the
system, the city has done a phenomenal job by integrating
100% of them. The city has also not left behind in giving
benefits to sanitary workers like personal protection
equipments, medical benefits, giving training, and doing
monthly recognition of the best performing workers.

92 93
Not only in direct observation and service level progress, Not only in direct observation and service level progress,
the city did a phenomenal job in Citizen Feedback as the city did a phenomenal job in Citizen Feedback as well.
well. The citizens of Mohammadi Nagar Palika Parishad The citizens of Nandigaon Nagar Panchayat participated
participated with enthusiasm. It is monumental for with enthusiasm. It is monumental for the Nandigaon
the Mohammadi Nagar Palika Parishad where 96% of Nagar Panchayat where 90% of its citizens who were
its citizens who were taken the face to face feedback, taken the face to face feedback, were aware of the fact
were aware of the fact that their city is participating in that their city is participating in the Swachh Survekshan
the Swachh Survekshan 2019. Also more than 98 % of 2019. Also more than 95 % of the citizens had also
the citizens had also reported that they were satisfied reported that they were satisfied with the cleanliness of
with the cleanliness of their city, and believed that it was their city, and believed that it was definitely better than
definitely better than last year. Same number of citizens last year. Same number of citizens also claimed that they
also claimed that they are able to find and access clean are able to find and access clean toilets/urinals in public
toilets/urinals in public places. places.

Nandigaon Nagar Panchayat, Dirba Nagar Panchayat, Punjab

Uttar Pradesh Nandigaon Nagar Panchayat has also actively enforced Best City in ‘Fastest Movers’ - North Zone in
Plastic Waste Management Rules, 2016. < 1 Lakh Category
Cleanest City No. 3 in the North Zone in
< 1 Lakh Category In the on-field assessment, the city scored whopping Star Rating: None ODF Status: ODF
1156 out of a total of 1250 marks. Nandigaon Nagar
Star Rating:  ODF Status: ODF Panchayat residential areas, Vegetable, fruits, fish and
Zonal Rank SS2019 # 115
meat markets were found to be clean as well as litter
bins at all the locations and large hoardings, banners Zonal Rank SS2018 # 889

D
Zonal Rank SS2019 (North) #3 attempting to spread awareness about the importance irba is a town and a Nagar Panchayat in Sangrur
of cleanliness and the Swachh Bharat Mission. The Jump in Positions 774 ↑ district in the state of Punjab, India; a hub of kabaddi
Zonal Rank SS2018 (North) # 224
catchment areas of the railway station and bus station in Punjab. Dirba has been applauded for the efforts that
situated in the city were also found to be very clean and Overall Score (5000 Marks) 2199 it has taken in the last one year to make the city one of
Overall Score (5000 Marks) 2819 well maintained, with dustbins placed at all shops. the cleanest in the country and has been awarded as the
PART-1: Service Level Progress Score (1250 M) 112 Fastest ALL INDIA RANK S2019: #115
PART-1: Service Level Progress Score (1250 M) 315
The city has also worked on beautification of slums/old
PART-2: Certification Score (1250 M) 150
PART-2: Certification Score (1250 M) 500 city areas, flyovers etc. Fast Mover (<1 lakh population category) in Swachh
PART-3: Direct Observation Score (1250 M) 1156
PART-3: Direct Observation Score (1250 M) 928 Survekshan 2019. They were able to take a jump of 774
Nandigaon is declared 2 star rating under GFC. positions from Rank #889 in Swachh Survekshan 2018
PART-4: Citizen Feedback Score (1250 M) 1009
PART-4: Citizen Feedback Score (1250 M) 848 to Rank # 115 in Swachh Survekshan 2019. The city has
a total of 2199 marks out of a maximum of 5000 marks
overall. In DO, it has scored 928 marks out of 1250, and

N andigaon is a town and a Nagar Panchayat in Jalaun

district in the Indian state of Uttar Pradesh.
in Citizens’ Feedback, it has scored 1009 on 1250.

All the Notified Commercial Areas within the jurisdiction

All residential as well as commercial areas of the ULB are of Dirba Nagar Panchayat have a twin-bin facility. It has
covered under 100% door-to-door garbage collection received positive feedback from its citizens, taking its
as well as source segregation.. The city has also not left score up to 1009 out of 1250 in this component. During
behind in giving benefits to sanitary workers like personal Swachh Survekshan 2019, a total of 280 citizens of Dirba
protection equipment, medical benefits, giving training, provided their feedback. The citizens were of the opinion
and doing monthly recognition of the best performing that the cleanliness has improved since the last year
workers. when compared to the previous year. They have started
utilizing the litter bins placed in the public areas and
Nandigaon Nagar Panchayat followed a mechanism to many citizens were of the opinion that the CTs/PTs have
manage Construction & Demolition waste as per C&D become cleaner and more accessible in the last one year.
Waste Management Rules ,2016
More than 80% of the residential and commercial areas
Under sustainable sanitation, Nadigaon Nagar Panchayat are 100% clean. 100% of CT/PT are linked to onsite safe
has ensured water availability at all its Individual sanitation system/ sewage treatment plant. Airport, bus
Household latrines. It is also remarkable to note that and railway stations were also 100% clean. More than
public toilets in this city have uploaded as SBM toilets on 70% of Swachh Survekshan 2019 Hoarding/Billboards
google maps. were present in Dirba ULB.

94 95
Muradnagar Nagar Palika cleanliness in the area or posters/paintings depicting In the Swachhta App component of citizen feedback
the advantages of on-site composting. All the CTs/PTs which assesses the number of Swachhta App downloads,
Parishad, Uttar Pradesh were connected to sewerage network and septic tanks. number of issues resolved as well as the usage by
citizens, the city scored 202.55. Kharar Municipal
Cleanest City in the North Zone in >50,000 In GFC rating, the Nagar Palika has been declared as 2 Council had a total of 5278 registrations on Swachhta
to 1,00,000 Category star. It is also certified as ODF without failure. App of MoHUA as of January, 2019. A total of 3009
complaints were filed during the last one year and out
Star Rating:  ODF Status: ODF The Citizen Feedback derived from questions posed to of these approximately 1857 complaints were resolved
residents of the city through several means including within the Service Level Agreement (SLA) timeframe.
face-to-face interaction, helped the Nagar Palika
Zonal Rank SS2019 #4 Parishad to evaluate its progress on service delivery.
Most citizens had a positive outlook of the general
Zonal Rank SS2018 # 302
cleanliness in their city, improvements over the past Gulaothi Municipal Council,
year and the maintenance of public sanitation facilities. Uttar Pradesh
Overall Score (5000 Marks) 2791 The ULB has immensely contributed towards the
awareness of sanitation and cleanliness by conducting Best City in ‘Innovation and Best Practices’ -
PART-1: Service Level Progress Score (1250 M) 136
many campaigns, workshops and bringing out advanced North Zone in >50,000 to 1,00,000 Category
PART-2: Certification Score (1250 M) 500 ideas for improving efficiency in handling of waste being
generated on a daily basis.
PART-3: Direct Observation Score (1250 M) 1118 Star Rating:  ODF Status: ODF

The work done by the ULB showcased strongly in the

PART-4: Citizen Feedback Score (1250 M) 1037
Kharar Municipal Council, Punjab positive citizen feedback responses. 97.54% were Zonal Rank SS2019 #122
aware that their city was participating in Swachh
Best City ‘Citizen Feedback’ - North Zone in
M uradnagar is a town and a Nagar Palika Parishad Survekshan 2019, 95.09% of the citizens were satisfied Zonal Rank SS2018 #100
in Ghaziabad district, Uttar Pradesh. With the >50,000 to 1,00,000 Category with cleanliness in the city this year, considering it an
population of 95,208, the town has been awarded as the improvement over last year and 91.93% respondents Overall Score (5000 Marks) 2188
cleanest city in the population category between 50,000 Star Rating: None ODF Status: ODF were impressed with ULB for placing litter bins in public
and 1 lakh in north zone. It has performed impeccably and commercial areas. PART-1: Service Level Progress Score (1250 M) 79
well by scoring 2791 out of a maximum of 5000 in total, Zonal Rank SS2019 #69 PART-2: Certification Score (1250 M) 350
with 1118 marks out of 1250 under Direct Observation Under the Direct Observation evaluation component,
component and also 1037 out of 1250 in citizen Zonal Rank SS2018 #46 ULB scored 90.4% for availability and cleanliness of PART-3: Direct Observation Score (1250 M) 1030
feedback section. Citizen Feedback 285 CT/PTs, and all citizens surveyed felt that bus stands/
PART-4: Citizen Feedback Score (1250 M) 729
auto taxi stands were cleaner and better. Independent
Under Direct Observation Component, independent assessors visited several locations around the city Innovation and Best Practices (62 M) 29
assessors on the ground found that residential and Overall Score (5000 Marks) 2314 and captured photographs of the residential areas,
commercial areas, community and public toilets, bus PART-1: Service Level Progress Score (1250 M) 73 commercial areas, bus station, railway station, vegetable
stands were found to be mostly clean and well maintained.
Vegetable, fruits, fish and meat markets were found to
be clean with daily sweeping. Litter bins were placed
PART-2: Certification Score (1250 M) 150
markets etc. and found most of them to be impeccably
clean. Even public and community toilets were evaluated
under this component, and were found to be clean and
G ulaothi Municipal Council: Gulaothi is a city and
municipal board in the Bulandshahr district of the
Indian state of Uttar Pradesh
PART-3: Direct Observation Score (1250 M) 1082
in all the appropriate locations in commercial areas complete with the required facilities to encourage their
and public areas. All the vegetable markets surveyed PART-4: Citizen Feedback Score (1250 M) 1009 use among the general public. ULB led innovation and best practices
had visible signages for the public for maintaining

K harar is a town and Municipal Council in Sahibzada Ajit

Singh Nagar district in the state of Punjab. It is near
Chandigarh and is often referred to as “Greater Mohali”
Municipal council of Gulaothi has manufactured a utensil
for processing of wet waste generated in households.
The particular utensil is manufactured with help of
due to its proximity to Mohali. Positioned in the urban drum, tap and sack.
region of Punjab, it is among the 4 blocks of Sahibzada
Ajit Singh Nagar district. Daily wet waste generated in households is filled in this
special designed utensil with easily available items like
As per Census India 2011, Kharar city is divided into 15 animal dung mixture, cow urine, whey, jaggery mixture,
wards for which elections are held every 5 years. The etc. After a period of 10 to 15 days, the wet waste is
Kharar Municipal Council has a population of 74,460 of processed into compost. This process is fruitful to
which 39,218 are males while 35,242 are females. environment as every household can start this process
and in a way has reduced the amount of waste that is
Under citizen feedback, ULB scored 1009/1250 in transported to the dumpsites. The city administration
Swachh Survekshan 2019. The citizen feedback was has already distributed around 100 such utensils to
divided into sub components: face to face interviews, various households in order to promote the program to
web based OTP, Swachhta app based feedback, IVRS a larger level.
and Outbound calling.
96 97
 Overall Score (5000 Marks) 2522 Apart from its efforts in solid waste management,
sanitation, and other Swachh Bharat Mission initiatives,
PART-1: Service Level Progress Score (1250 M) 329 Rupnagar has performed well in the Direct Observation
PART-2: Certification Score (1250 M) 150
component, with 748 marks out of 790. The community
and public toilets in the town were found to have all the
PART-3: Direct Observation Score (1250 M) 1148 necessary facilities like water connection, electricity,
proper lighting and ventilation. The bus station was also
PART-4: Citizen Feedback Score (1250 M) 895
found clean with dustbins placed at the shops present
SWM indicator score (1783 M) 1252 there. Toilets near the bus station had all the necessary
facilities as well.

R upnagar, formerly known as Rupar, is a city and a

municipal council in Rupnagar district in the state
of Punjab. The city has been inhabited for millennia,
In the Citizen Feedback component,Rupnagar with over
96% of the surveyed citizens giving a positive feedback of
and the present-day town is the site of a centre of the their municipal body’s Swachh Bharat Mission activities
ancient Indus civilization. The archaeological remains and opined that they have witnessed improvements in
excavated from the site in the city, the first Harappan the cleanliness of the city over the past [Link] Urban
site of Independent India reveal a cultural sequence from Local Body is working to ensure cleanliness of the area
Harappan civilization to medieval times. Rupnagar, the and to provide good civic facilities to its citizens. More
municipal city is known as citadel of many historical and than 85 per cent of the respondents participated in the To promote swachhta, meeting of the Nagar Panchayat
religious places including gurdwaras such as Gurudwara survey that they are easily able to spot litter bins place Board is organized, the members of the party organized
Bhhatha Sahib and Gurudwara Tibbi Sahib. Rupnagar in the commercial areas as well as public spaces. a ruckus on the cleanliness system in the city. A new
Municipal Corporation has been adjudged the Best City strategy was created to clean up the sanitation system
in Solid Waste Management in North Zone in Swachh The city has witnessed the initiation from the residents in the city. During this time, the proposal of about 1.5
Survekshan 2019. Out of a maximum of 1783 marks to dissuade the public from marrying the clean façade of crore rupees passed leading in repairing the roads,
Citizen led innovation and best practices allocated under ‘SWM infrastructure and services’, the the city and to inculcate the good gestures of sanitation drains, culvert etc. damaged by the rainy season,
city has scored 1252, making it best among all cities in with a positive sense of responsibility and accountability beautification of LED lights, half a dozen pigeon for
In the municipal council of Gulaothi, KriyasheelShradha north zone in the population category between 50,000 towards Swachh Bharat Mission. drinking water, beautification of Moti lake and zinc pond
Group named NGO conducted campaigns to collect and 1 lakh. for the entire city.
old clothes from all the households and utilize it to
produce bags and other items from the waste. The NGO The city has exceptionally well coverage of more than Shahabadhas been applauded for the efforts that it has
integrated women from poor sections of the society, 95 per cent of the total wards undertake door to door Shahabad Municipal Board, taken in the last one year to make the city one of the
thus giving sustainable livelihood sources to them. collection of the waste generated. The sanitary staff are Uttar Pradesh cleanest in the country and has been awarded as the
being regularly monitored to ensure the cleanliness of Fastest Mover SS2019: #202.
These workers have been given training on various the city. The city has marked the beginning of efforts Fastest Moving City’ in the North Zone in
levels to create best out of the garbage collected which in the Swachh Survekshan by the administration in >50,000 to 1 Lakh Category Fast Mover (50K- 1 lakh population category) in Swachh
otherwise would have been dumped outside. making improvements and initiating implementing high Survekshan 2018. They were able to take a jump of 652
standards of waste management systems, sanitation, Star Rating: None ODF Status: ODF positions from Rank #854 in Swachh Survekshan 2018
The bags made from the collected cloth items have IEC activities, behaviour change measures and capacity to Rank #202 in Swachh Survekshan 2019. The city has
been sold to people at a very nominal rate thus acting building initiatives a total of 2059 marks out of a maximum of 5000 marks
as a sustainable alternative to plastic usage. The NGO Zonal Rank SS2019 # 202 overall. The ULB has, scored 894 marks out of 1250,
has also conducted various awareness programs to and in Citizens Feedback, it has scored 835 on 1250.
Zonal Rank SS2018 # 854
highlight the consequences of plastic waste and instead
encouraged people towards usage of environmental Jump in Positions 652 ↑ 100 % of the wards in ULB have ensured door-to-door
friendly items like cloth bags for their daily usage. garbage collection.
Overall Score (5000 Marks) 2059
It has received largely positive feedback from its
Rupnagar Municipal Council, PART-1: Service Level Progress Score (1250 M) 180 citizens, taking its score up to 835 out of 1250 in this
component. During Swachh Survekshan 2019, a total of
Punjab PART-2: Certification Score (1250 M) 150 407 citizens of Shahabad provided their feedback. More
Best City in ‘Solid Waste Management’ - PART-3: Direct Observation Score (1250 M) 894 than 75% of residential and commercial areas are 100%
North Zone in >50,000 to 1,00,000 Category clean. More than 100 % of CT/PT are clean and user
PART-4: Citizen Feedback Score (1250 M) 835 friendly. More than 85% of CT/PT have SBM messages
displayed prominently. More than 75 % of CT/PTs have

S
Star Rating: None ODF Status: ODF
hahabad is a municipal board in Hardoi district in onsite safe disposal systems. 100 % of vegetable/fruit,
the stateof Uttar Pradesh. It is the site of the Tomb fish and meat markets are clean. All railways and bus
Zonal Rank SS2019 # 16 of Diler Khan, a governor in the time of Shah Jahanand stations are found to be clean and do not have any OD
Aurangzeb, Jama-Masjid, Sankta Devi temple, Balaji spots. 100 % of commercial and residential areas have
Zonal Rank SS2018 # 157
temple and Baram Baba temple. large hoardings/ billboards and wall writings.

98 99
Assandh Municipal Committee, stepped into cleanliness and has displayed its Overall Score (5000 Marks) 2226 The Direct Observation component involved an
commitment towards making headways in improving independent assessor visiting several locations around
Haryana the state of waste management, particularly the PART-1: Service Level Progress Score (1250 M) 159 the city including residential areas, commercial areas,
Cleanest City in the North Zone in >25,000 collection and disposal of waste. All the city wards are PART-2: Certification Score (1250 M) 150
bus station, railway station, and public and community
covered under door-to-door garbage collection system. toilets. The ULB scored 98.50% in cleanliness of
to 50,000 Category
All the existing Bulk Garbage Generators have on-site PART-3: Direct Observation Score (1250 M) 888 residential and commercial areas and over 80% for
processing. More than 80 of the household latrines displaying Swachh Bharat Mission messages across
PART-4: Citizen Feedback Score (1250 M) 1029
Star Rating:  ODF Status: ODF have functional water connection. Furthermore, all the community and public toilets.
public toilets in the city are uploaded as ’SBM toilet’ on
Zonal Rank SS2019

Zonal Rank SS2018 # 55

#6
Google maps. Twice a day sweeping is being done
in all the commercial areas. One of the most notable
features of the Swachh Bharat Mission initiatives of the
Z ira is a town and Municipal Council in Ferozepur
district of Punjab. It has a total of 16 wards. As of
2011 India Census, Zira had a population of 36,732.
The Swachhta App reported 1453 registrations and
close to 43 complaints resolved. i.e. Zira municipal
council had a resolution rate of 30%.
city happens to be the notification and enforcement Males constitute 52% of the population and females
of Plastic Waste Management Rules 2016 and also 48%.
Overall Score (5000 Marks) 2728
enforced user charges from waste collectors. Dhanaura Municipal Board,
PART-1: Service Level Progress Score (1250 M) 398
The Direct Observation component for the
During Swachh Survekshan 2018, Zira had scored
1089/1400 under citizen feedback component. In
Uttar Pradesh
PART-2: Certification Score (1250 M) 350 city captures the ground level cleanliness and Swachh Survekshan 2019, the ULB was able to score Best City in ‘Innovation and Best Practices’ in
PART-3: Direct Observation Score (1250 M) 1033 maintenance of public facilities including toilets 1029/1250, an improvement of nearly 4.5%. North Zone in >25,000 to 50,000 Category
in the city by the local administration. The city has
PART-4: Citizen Feedback Score (1250 M) 948 received a high score , meaning that the majority of All the respondents were aware that their city was
locations surveyed by an independent assessor were participating in Swachh Survekshan 2019 and they
Star Rating:  ODF Status: ODF

A ssandh, a municipal committee is located in Karnal

district in the state of Haryana. The city was also
important historic location and also has been identified
found to be according to the standards prescribed.
Independent assessors visited sampled locations around
the city and captured photographs of the residential
reported to be satisfied with the cleanliness level in
entire city area, even noting a marked improvement
from last year. The respondents were happy with ULB’s
Zonal Rank SS2019 # 270

with ancient Āsandīvat, a capital of the Kuru Kingdom, areas, commercial areas, bus station, railway station, performance such that over 99.74% of citizens reported Zonal Rank SS2018 # 500
which was the first recorded state in ancient India. vegetable markets, waste treatment plants, etc. increased visibility and ease of access to litter bins and
and found most of them to be visibly clean. All 99.47% claimed they were able to locate and access Overall Score (5000 Marks) 1957
Being part of the largest urban exercise and cleanliness the CTs/PTs were found to be easily accessible for men, clean urinals in commercial and public spaces.
drive, the city in Swachh Survekshan 2019, has aimed women, children and disabled groups. PART-1: Service Level Progress Score (1250 M) 120
to clean up the streets, roads and make the city a better
PART-2: Certification Score (1250 M) 350
place to live in. Under the assessment protocol of this The city has obtained 1 star rating in the GFC certification
drive, the city has been conferred the award of the and also certified as ODF without failure. PART-3: Direct Observation Score (1250 M) 814
cleanest city in north zone in the population category
PART-4: Citizen Feedback Score (1250 M) 672
between 25,000 and 50,000 by scoring 2728 out of a In the Citizen Feedback component, the respondents
maximum of 5000 marks. With the available resources from the city Assandha citizens have given positive Innovation and Best Practices Score (62 M) 29
in the town, its citizens participated in all cleanliness feedback of the town’s efforts towards achieving
related activities, and managed to receive 1033 and
948 marks out of a total of maximum 1250 in Direct
Observation and Citizen Feedback respectively.
general cleanliness and providing services to the
citizens. Approximately 100 per cent of the citizens
participated in the survey opined that they were
D hanaura is a city and municipal board in Amroha
District (also known as Jyotiba Phule Nagar) in the
state of Uttar Pradesh. It is one of the key city on the
satisfied with the cleanliness of the city and also found sugar belt area in Western Uttar Pradesh and agriculture
In Service Level Progress level, the city has actively significant improvement from the previous year. More practices has been a predominant livelihood source. It has
than 97 per cent of the respondents shared that litter been a central hub for trading of various commodities and
bins were equally placed in appropriate locations in has also earned the name of Mandi (market) Dhanaura.
commercial and public areas.
ULB led innovation and best practices
Zira Municipal Council, Punjab
The Dhanaura Nagar Palika Parishad administrative
Best ‘Citizen Feedback’ in the North Zone in has built three public toilets, two community toilets
>25,000 to 50,000 Category and one pink toilet in its city areas to cater to a larger
population. Dhanaura witnesses a decent amount
Star Rating: None ODF Status: ODF of floating population due to the trade activities.
Therefore the availability and accessibility of public
toilets also ensures the prevention of open defecation
Zonal Rank SS2019 # 95
and urination. The pink toilet has been dedicated only
Zonal Rank SS2018 # 41 for women. The constructed toilets are well equipped
and run with full services for 24 hours. This initiative
Count of Citizen Feedbacks 380 from the administrative end poses a good example and

100 101
 P aliya Kalan, is a Nagar Palika Parishad city in district
of Kheri, Uttar [Link] is also home to Dudhwa
National Park, a wildlife park that boasts of rhinos,
commercial areas of the town, improvements over the
past year. Furthermore, approximately 100 per cent
of the respondents retorted that they are very much
G aura Barhaj is a Nagar Palika Parishad in Deoria
district in the state of Uttar Pradesh. It is at the
banks of the holy Saryu (Ghaghra) River. Sona mandir,
tigers, wild tuskers, the rare barking deer and many satisfied with the initiatives of the ULB in maintaining the workplace of a saint Baba Raghav Das, present in the
migratory birds. Bajaj Hindustan Limited (BHL) sugar the cleanliness of the city to accelerate their journey town area is a prominent place of pilgrimage attraction
plant, distillery and an eco-friendly plywood production towards a Swachh Bharat. from all over India.
unit are the core industrial units in the city. The sugar
production plant is the second largest sugar production The ULB has done considerably well in conducting A cleanliness rally was organized under the aegis of
unit in Asia and the plywood production plant is only several Information, Education and Communication(IEC) municipal council Gaura-Barhaj wherein many key figures
second plant in the world which produces plywood with activities to encourage source segregation of garbage of the city administration along with the residents came
bio-gas. Paliya Kalan Nagar Palika Parishad has made an and thematic drives to engage more people in the forward to take the pledge to promote the objectives of
with constant awareness and information can help in imprint among the clean cities by achieving the award Swachh drive. cleanliness and sanitation. The campaign which Prime
building a clean and hygienic place for all. of Best City in Solid Waste Management in north zone Minister Shri Narendra Modi initiated with cleanliness
in the population category between 25,000 and 50,000. and service commitment has now become a campaign
Citizen led innovation and best practices Under ‘SWM infrastructure and services’, the city has for the common man as the general public is now taking
received a total score of 1224 marks out of 1783 in active participation in fulfilling the Swachh Bharat
Residents of Dhanaura have started the practice of Swachh Survekshan 2019. Mission activities and has laid down the foundation of
home-composting of wet waste and this is getting scaled developing a clean environment for all.
to all the ward areas. Through various IEC campaigns, In the Service Level Progress component of ‘SWM
workshops, trainings conducted by the ULB and certain infrastructure and services’ , the local administration has Gaura Barhaj administration with its quality work
civil society organizations, many residents have taken received 130 marks out of 618, marking the beginning towards sanitation and cleanliness has bagged the
up the initiative of source segregation of waste and also of efforts by the administration in making improvements award for ‘Fastest Moving City’ in the North Zone(50K-
practice home composting in their own capacity. With and implementing high standards of waste management 1 lakh population category) in Swachh Survekshan
more and more number of people getting involved in systems, sanitation, IEC activities, behaviour change 2019. The administration has jumped 768 positions
this act, it ultimately reduces the burden on the ULB to measures and capacity building initiatives. However, from Rank #901 in Swachh Survekshan 2018 to Rank
manage at least the wet waste. In future, the citizen led the city has marked its pace by scoring 100 per cent of #133 in Swachh Survekshan 2019. The city has obtained
initiative has also planned recycling or reuse of plastic coverage of door to door collection and segregation at a total of 2163 marks out of a maximum of 5000 marks
waste and treatment of dry waste at the possible levels. source in residential areas as well as commercial areas. in the overall assessment of Swachh Survekshan 2019
program. In the direct observation component, it
A balanced work responsibility between the residents The town has received a high score in the Direct has scored a total of 666 marks out of a maximum of
and city administration which are one of the primary Observation component of Swachh Survekshan 2019. 1250 marks, followed by a score of 900 marks out of
stakeholders in the entire sanitation and solid waste It has received 1153 out of 1250 in this component – a maximum of 1250 marks in the Citizens’ Feedback
process will surely ensure the fulfillment of ‘Keeping signaling that the public areas including residential and component. During the citizen feedback survey, a total
City Clean’ movement. commercial areas, bus stands, railway station, vegetable of 2141 citizens of Gaura Barhaj reported that majority
and fruit markets, etc. were found to be impeccably clean. of the residential and commercial areas were found to
Paliya Kalan Nagar Palika Gaura Barhaj Nagar Palika be clean and garbage free. Furthermore it was reported
In Citizen Feedback segment, several citizens have given that all of the community/public toilets present
Parishad, Uttar Pradesh positive feedback on the local administration’s efforts Parishad, Uttar Pradesh were in proper functional state with all the essential
in maintaining general cleanliness in the residential and requirements like lightings, ventilation, water supply,
Best City in ‘Solid Waste Management’ in Fastest Moving City - North Zone in cleanliness, gender-friendly and connected to a proper
North Zone in >25,000 to 50,000 Category >25,000 to 50,000 Category safe and close disposal system.

Star Rating: None ODF Status: Self Declared ODF Star Rating:  ODF Status: ODF

Zonal Rank SS2019 # 128 Zonal Rank SS2019 # 133

Zonal Rank SS2018 # 210 Zonal Rank SS2018 # 901

Jump in Positions 768 ↑

Overall Score (5000 Marks) 2169

PART-1: Service Level Progress Score (1250 M) 162 Overall Score (5000 Marks) 2163

PART-2: Certification Score (1250 M) 25 PART-1: Service Level Progress Score (1250 M) 97

PART-3: Direct Observation Score (1250 M) 1153 PART-2: Certification Score (1250 M) 500

PART-4: Citizen Feedback Score (1250 M) 830 PART-3: Direct Observation Score (1250 M) 666

SWM Indicators Score (1783 M) 1224 PART-4: Citizen Feedback Score (1250 M) 900

102 103
Fatehpur Chaurasi Nagar
Panchayat, Uttar Pradesh
functional water connection and also mapped to a safe
and closed disposal system. B hogpur is a town and a Nagar Panchayat in Jalandhar
district of Punjab, India. The Bhogpur city is divided
into 13 wards. Bhogpur Nagar Panchayat has total
Unlike the other ULBs, with less population and strained administration over 3,802 houses to which it supplies
Cleanest City - North Zone in infrastructure facilities, Fatehpur Chaurasi has grossed municipal services like water, sanitation, health,
< 25,000 population Category a near perfect score of 1205 marks out of a maximum education, etc.
of 1250 marks in the Direct Observation component.
Star Rating:  ODF Status: ODF This component involved the visit of an independent The Bhogpur Nagar Panchayat has a population of 17,549
assessor to several locations around the city including of which 9,032 are males while 8,517 are females as per
residential areas, commercial areas, bus station, railway report released by the Census of India.
Zonal Rank SS2019 #7 station, public and community toilets, and waste
Zonal Rank SS2018 # 609 treatment facilities. Furthermore, vegetable, fruits, fish In Swachh Survekshan 2018, Bhogpur administration had
and meat markets were found to be clean with daily scored 558 out of 1250 marks under citizen feedback.
sweeping and collection of waste by municipal vehicles, This year it has shown tremendous performance by
Overall Score (5000 Marks) 2703 as well as litter bins at all the locations and large scoring 1113 out of 1250 marks with improvement of
hoardings, banners attempting to spread awareness over 49.15% from last year.
PART-1: Service Level Progress Score (1250 M) 167
about the importance of cleanliness and the Swachh
PART-2: Certification Score (1250 M) 500 Bharat Mission. 2019. 99.61% of the respondent were satisfied with the
cleanliness of the city or better than last year. Around
PART-3: Direct Observation Score (1250 M) 1205
The city has been accorded with 2 star rating in the 99.5% of them were happy with availability of litter bins
PART-4: Citizen Feedback Score (1250 M) 832 GFC certification and ‘ODF without failure’ under ODF in public and commercial areas and also find urinals/
survey of 2019. toilets accessible and clean now.

F atehpur Chaurasi is a Nagar Panchayat city in the district

of Unnao, Uttar Pradesh. The Fatehpur Chaurasi Nagar
Panchayat has a population of 6,715 and also has total
Fatehpur Chaurasi Nagar Panchayat has received 832
marks out of 1250 in the Citizen Feedback component.
The local government has initiated the successful
During the on-groundassessment under the direct
observation component the ULB has scored 83% in
terms of cleanliness of residential and commercial
administration over 1,158 houses to which it supplies implementation of the requirements of its residents areas. The ULB has promoted the Swachh Survekshan
basic amenities like water and sewerage as per Census in service level delivery. In terms of direct citizen 2019 campaign in the form of hoardings/banners/wall
India 2011. The city has tried to bring out a perceptible feedback on service delivery, general cleanliness, paintings in all public and commercial areas to create
change among its citizens towards the cleanliness drive improvements over the past year and maintenance of awareness among the residents of the city. The citizen
under Swachh Survekshan 2019 and has brought out public facilities, over 97% citizens that were surveyed feedback findings reflects the ground work done by the
fruitful results, by bagging the award of cleanest city in have given a positive response. All the residents are In the seven questions asked to residents through the ULB to achieve marks in on field assessment.
the north zone in population category less than 25,000. putting fervent efforts to make the city clean and also direct feedback (face-to-face, web portal, outbound
Out of a maximum score of 5000 marks in the Swachh better place to live. calls), over 99% have responded positively to the general
Survekshan 2019 assessment, the nagar panchayat has cleanliness of the city, awareness about the Swachh Bhai Rupa Nagar Panchayat,
accomplished a commendable score of 2703 marks with
concerted efforts and enthusiastic approach by the local
Bhogpur Nagar Panchayat, Survekshan and other Swachh Bharat activities of the
Nagar Parishad, improvements in cleanliness over the
Punjab
administration and citizens. Punjab previous year, cleanliness of public and community toilets. Best City in ‘Innovation and Best Practices’ -
North Zone in< 25,000 population Category
In Service Level Progress component, the Fatehpur Best City in ‘Citizen Feedback’ in North Zone About 99.61% of the citizens surveyed were aware
Charasi has initiated the service level delivery in terms in < 25,000 population Category about the participation of the city in Swachh Survekshan
Star Rating: None ODF Status: ODF
of door to door garbage collection and segregation
of waste at source. All the Bulk Garbage Generators, Star Rating: None ODF Status: ODF
parks & gardens within the city are practicing on-site Zonal Rank SS2019 # 65
processing of organic waste. The administration ULB
has ensured that each household with a toilet must have Zonal Rank SS2019 # 123
Zonal Rank SS2018 # 87
Zonal Rank SS2018 # 514

Count of Citizen Feedbacks 256

Overall Score (5000 Marks) 2334

PART-1: Service Level Progress Score (1250 M) 248

Overall Score (5000 Marks) 2186
PART-2: Certification Score (1250 M) 100
PART-1: Service Level Progress Score (1250 M) 182

PART-2: Certification Score (1250 M) 150 PART-3: Direct Observation Score (1250 M) 1043

PART-3: Direct Observation Score (1250 M) 741 PART-4: Citizen Feedback Score (1250 M) 944

PART-4: Citizen Feedback Score (1250 M) 1113 Innovations and Best Practices Score (62 M) 24

104 105
 In particular, the city has successfully implemented
mechanisms to manage the construction and demolition
waste(C&D) waste as per C&D Waste Management
Rule, 2016. Remediation and scientific capping are
being practiced in the ULB to ensure the high standards
of cleanliness. The town has displayed its commitment
towards making headways in improving the state of
waste management, particularly the collection and
disposal of waste.

The city has scored a total of 715 marks out of a

maximum of 790 marks under the Direct observation
components related to Solid Waste Management.
Several efforts were made by the city administration to

B hai Rupa Nagar Panchayat is a town in the sub-division

Rampura Phul in the Bhatinda District of Punjab state.
keep the roads, and public sanitation facilities clean at
several locations and this was observed on the ground
by the independent assessors.
The Bhai Rupa Nagar Panchayat as a part of Swachh
Bharat Mission has very actively conducted drives As part of the Swachh Survekshan 2019, residents of
and campaigns related to door to door collection and the city were also asked about the city administration’s
segregation of waste along with the consequences of activities and their satisfaction with the same. Most
open dumping. It has managed to conduct workshops residents have responded positively to questions about
related to composting of wet waste and recycling of dry
waste. A gastamuni is a small town which falls in the hilly
district of Rudraprayag in Uttarakhand state of India.
It is situated on the river bank of Mandakini and is 16
their satisfaction level on the initiatives of the city
administration, improvements in the city over the past
year and maintenance of garbage collection facilities as J asrana is a Nagar Panchayat in Firozabad district in
Uttar Pradesh. There is a famous temple of Lord Shiv
In one of its best practices, the ULB collects all the km from Rudraprayag. This town is well-known for the well as the Swachh Survekshan initiatives carried out by in Nagla Rama between Jasrana and Mustafabad road.
wet waste and places it on plastic cover spread on temple of Maharshi priya ranjan and by the name of the municipality. This town was established by Raja Madan Dev Chauhan
the ground. The segregated wet waste is mixed along religious guru Agastya, it is called Agastamuni. as his estate.
with animal dung collected from different ward areas. The city has successfully capitalized their efforts to
This mixture is kept for around 90 days and then the In the North Zone, the city Agastamuni has been give a momentum towards the journey to become a The administration has bagged the award for ‘Fastest
prepared compost is used for agriculture purposes. The awarded with the ‘Best City in Solid Waste Management’ cleaner and greener city under Swachh Bharat Mission Moving city’ in terms of ranking in the North zone
positive result of the manure has gained popularity in the population category less than 25,000. In Swachh programmes. (in less than 25000 population category) in Swachh
among the farming sector and the demand for the same Survekshan 2019, the city has got the score of 1229 out Survekshan 2019 program.
has been on a rise in recent times. of 1783 marks allocated under ‘SWM infrastructure and
services’. Jasrana Nagar Panchayat, The quality effort displayed by the administration
Agastmuni Nagar Panchayat, Uttar Pradesh towards sanitation and cleanliness drive has resulted
in a total jump of 764 ranking positions from Swachh
Uttarakhand Fastest Moving City - North Zone in Survekshan 2018 program. The city has obtained a
< 25,000 population Category total of 2280 marks out of a maximum of 5000 marks
Best City in ‘Solid Waste Management’ - in the overall assessment of Swachh Survekshan 2019
North Zone in< 25,000 population Category program. In the direct observation component, it has
Star Rating:  ODF Status: ODF
scored a total of 827 marks out of a maximum of 1250
Star Rating: None ODF Status: ODF marks, followed by a total marks of 868 out of 1250
Zonal Rank SS2019 # 79 marks in the citizen feedback component.
Zonal Rank SS2019 # 60 Zonal Rank SS2018 # 843 The ULB has notified and enforced Plastic Waste
Zonal Rank SS2018 # 138 Jump in Positions 764 ↑ Management Rules, 2016 rules to curb the usage of
plastic in its city areasIt has received positive feedback
from the total 563 citizens which participated in the
Overall Score (5000 Marks) 2343 Overall Score (5000 Marks) 2281 citizen feedback survey. The responses captured during
PART-1: Service Level Progress Score (1250 M) 188 PART-1: Service Level Progress Score (1250 M) 85
the survey indicates that majority of the residential
and commercial areas were regularly kept clean along
PART-2: Certification Score (1250 M) 150 PART-2: Certification Score (1250 M) 500 with community/public toilets in proper functioning
PART-3: Direct Observation Score (1250 M) 1045
state and with user-friendly services. The toilets were
PART-3: Direct Observation Score (1250 M) 827
reported to be connected to a safe and closed disposal
PART-4: Citizen Feedback Score (1250 M) 960 PART-4: Citizen Feedback Score (1250 M) 868 system. All of the catchment areas like auto stands/taxi
stands, bus stands were reported to be substantially
SWM Indicators Score (1783 M) 1229 SWM Indicators Score (1783 M) 1001
clean and garbage free.

106 107
 Zonal LEVEL AWARDS: east Zone
TABLE 12: Awarded ULBs - East Zone (Less than 1 lakh Population)
Sl. No. Award Category Name Of The ULB

1 East Zone's Cleanest City - No. 1 Narharpur Nagar Panchayat

3
East Zone's Cleanest City - No. 2

East Zone's Cleanest City - No. 3

Bishrampur Nagar Panchayat

Jashpur Nagar, Nagar Palika

east Zone
4 Fastest Mover' in East Zone Karanjia Municipality
Narharpur Nagar Panchayat, has sensitized its citizens about home composting with
Chhattisgarh more than 3% of the households processing their wet
TABLE 13: Awarded ULBs - East Zone (>50,000 to 1,00,000 Category) waste at home.
Sl. No. Award Category Name Of The ULB Cleanest City No. 1 - East Zone in < 1 Lakh
Category Under sustainable sanitation, Narharpurhas ensured
1 Cleanest City in East Zone Bhilai Charoda Municipality 100% sewerage network. Having been certified ODF++
by MoHUA, the council has addressed all requirements
2 Best City in Citizens Feedback - EastZone Chakradharpur Nagar Parishad Star Rating:  ODF Status: ODF++
of its citizens, including construction of Individual
3 Best City in 'Innovation & Best Practices' - East Zone Gumla Nagar Panchayat Household Toilets (IHHLs) with water availability at
Zonal Rank SS2019 #1 source. Adding to that, all of the public toilets of the city
4 Best City in 'Solid Waste Management' - East Zone Phusro Nagar Parishad are uploaded on the Google maps to be easily accessed
Zonal Rank SS2018 # 21 by the general public.
5 Fastest Mover' City - East Zone Paradip Municipality

To create awareness among the citizens about sanitation

Overall Score (5000 Marks) 3540
TABLE 14: Awarded ULBs - East Zone (>25,000 to 50,000 Category) and Swachh Survekshan, the city had created short
PART-1: Service Level Progress Score (1250 M) 833 movie/jingle that circulated through social media and also
Sl. No. Award Category Name Of The ULB conducted campaigns to reach out to as many citizens
PART-2: Certification Score (1250 M) 600
1 Cleanest City in East Zone Pakur Nagar Parishad as possible. Narharpur Nagar Panchayat has also worked
PART-3: Direct Observation Score (1250 M) 1183 in capacity building of the SBM staff through e-learning
2 Best City in Citizens Feedback – East Zone Chatra Nagar Parishad portals and by conducting workshops.
PART-4: Citizen Feedback Score (1250 M) 925
3 Best City in 'Innovation & Best Practices' - East Zone Kawardha Municipal Council
In the on-field assessment, the city scored an incredible

N
4 Best City in 'Solid Waste Management' - East Zone Tifra Nagar Parishad arharpur is a Nagar Panchayat in Uttar Bastar Kanker 1183 out of a total marks of 1250. Narharpur’s residential
5 Fastest Mover' City - East Zone Jajpur Municipality district in the state of Chhattisgarh. A small city and commercial areas, vegetable, fruits, fish and meat
with a population of less than twenty five thousand has markets were found to be clean with daily sweeping and
done a splendid job on sanitation and cleanliness which collection of waste by municipal vehicles, as well as litter
is reflected from the 1st rank it has obtained in the bins at all the locations and large hoardings, banners
TABLE 15: Awarded ULBs - East Zone (< 25,000 population Category) ‘cleanest city’ category from East zone under the ULB
Sl. No. Award Category Name Of The ULB below 1 lakh population category participated in the
Swachh Sarvekshan 2019.
1 Cleanest City in East Zone Sahaspur Lohara Nagar Panchayat

2 Best City in Citizens Feedback - East Zone Saraipalli Nagar Panchayat All residential as well as commercial areas of the ULB are
covered under 100% door-to-door garbage collection
3 Best City in 'Innovation & Best Practices' – East Zone Gaurella Nagar Panchayat as well as source segregation. The city also ensures that
4 Best City in 'Solid Waste Management' - East Zone Jhagrakhand Nagar Panchayat 100% of its waste is treated efficiently in decentralized
or centralized waste processing plants. In terms of
5 Fastest Mover' City - East Zone Tarbha Notified Area Council enhancing its institutional capacity, the administration
has integrated informal waste pickers into its sanitation
team which were identified during the survey.

It is also remarkable to note that a small Nagar Panchayat

108 109
attempting to spread awareness about the importance
of cleanliness and the Swachh Bharat Mission. The
catchment areas of the railway station and bus station
B ishrampur is located in Dhamtari district of
Chhattisgarh. The city of Bishrampur presents a
harmonious blend of traditional values and modern
Not only in on-field assessment, or service level progress,
the Bishrampur Nagar Panchayat also received a
huge backing from its citizens across various facets of
situated in the city were also found to be very clean and developments. Bishrampur is one of the rapidly cleanliness. Not only were 99.7% of citizens were aware
well maintained, with dustbins placed at all shops. developing cities of the state. that their city was participating in this year’s Swachh
Survekshan, the same number of citizens had also
All residential as well as commercial areas of the ULB are reported that they were satisfied with the cleanliness of
covered under 100% door-to-door garbage collection their city, and believed that it was definitely better than
as well as source segregation. The city also ensures that last year. The effort of Bishrampur Nagar Panchayatis
100% of its waste is treated efficiently in decentralized or visible, and has been acknowledged by its citizens with
centralized waste processing [Link] terms of integrating more than 99% stating that they are now able to easily
informal waste pickers into the system, the city has spot litter bins in commercial and public areas and are
done a phenomenal job by integrating more than 95% able to find and access clean toilets/urinals in public
of them. The city has also worked in placing ICT based places.
mechanisms for collection and transportation of waste,
GVP monitoring and attendance for sanitation staff.
Jashpur Nagar, Nagar Palika,
Bishrampur Nagar Panchayat has also worked on
completely making the city bin free.
Chhattisgarh
Cleanest City No. 3 - East Zone in < 1 Lakh It is also remarkable to note that a small Municipality
A small city with a population of less than twenty five It is also remarkable to note that the council has also has sensitized its citizens about home composting with
Category
thousand has enthusiastic citizen participation. The scored marks in the Home composting indicator with around 3% of the households processing their wet waste
Panchayat has received a huge acclamation from its more than 3% of the households of the city processing at home.
citizens across various lines of cleanliness and sanitation. their wet waste at home. Star Rating:  ODF Status: ODF++
Not only were 99.6% of citizens aware that their city Moreover, all of the city’s public toilets are uploaded on
was participating in this year’s Swachh Survekshan, the Bishrampur Nagar Panchayat has ensured 100% sewerage the Google maps to be easily accessed by the general
Zonal Rank SS2019 #3
same number of citizens had also reported that they were network. Having been certified ODF+ by MoHUA, the public, with all of them being opened between 4:00 AM
satisfied with the cleanliness of their city, and believed council has made sure the construction of more than Zonal Rank SS2018 #4 to 10:00 PM.
that it was definitely better than last [Link] efforts of 80% of Individual Household Toilets (IHHLs) with water
the Parishad is visible, and has been acknowledged by its availability at source and almost all of the public toilets In the on-field assessment, the city scored 1082
Overall Score (5000 Marks) 3435
citizens with around 90% stating that they are now able of the city are uploaded on the Google maps to be easily marks out of 1250. Jashpur Nagar’s residential areas,
to easily spot litter bins in commercial and public areas accessed by the general public, with all of it being opened PART-1: Service Level Progress Score (1250 M) 622 commercial areas, catchment areas of public transport
and remarkably outstanding is the fact that more than between 4:00 AM to 10:00 PM. stations in the city were all found to be clean and
99% of the citizens claimed that they are able to find and PART-2: Certification Score (1250 M) 750 well maintained, with dustbins placed at all shops. To
access clean toilets/urinals in public places. In the on-field assessment, the city did a commendable PART-3: Direct Observation Score (1250 M) 1082 make people aware about the Sanitation and Swachh
job by scoring 1143 marks out of 1250. Bishrampurscored Survekshan, the city has placed hoardings at 100% of its
100% in cleanliness of residential and commercial/public PART-4: Citizen Feedback Score (1250 M) 981 commercial and public areas.
Bishrampur Nagar Panchayat, areas, bus/auto stations and also its community and
Chhattisgarh public toilets being clean and user friendly with large
hoardings, spreading awareness about the importance of
cleanliness and the Swachh Bharat Mission.
J ashpur Nagar is a Nagar Palika in Jashpur District in
the state of Chhattisgarh. It is the administrative
headquarters of Jashpur district and was formerly
It is monumental for the Jashpur Nagar Municipality that
all of its citizens who were taken the face to face feedback
were aware of the fact that their city is participating in
Cleanest City No. 2 - East Zone in < 1 Lakh
Category the capital of Jashpur State. It is located in the Chota the Swachh Survekshan 2019. Also all of them had also
Nagpur Plateau with a pleasant climate throughout the reported that they were satisfied with the cleanliness of
year. Jashpur Nagar has a number of fascinating places
Star Rating:  ODF Status: ODF+
to visit namely Devi temple, Shiv temple, Balaji temple,
Residence of Raja’s, Shanti Bhawan and Church, Rani
Zonal Rank SS2019 #2 Sati Garden, Ranidah Waterfall, Loroghat and Sougarha
which are attracting tourists from all over.
Zonal Rank SS2018 # 47
All residential as well as commercial areas of the ULB are
Overall Score (5000 Marks) 3524 covered under 100% door-to-door garbage collection
as well as source segregation. The city also ensures that
PART-1: Service Level Progress Score (1250 M) 819 100% of its waste is treated efficiently in decentralized
or centralized waste processing plants. Not only has the
PART-2: Certification Score (1250 M) 550
city enabled ICT based mechanisms for SWM, in terms
PART-3: Direct Observation Score (1250 M) 1143 of integrating informal waste pickers into the system, the
city has done a phenomenal job by integrating more than
PART-4: Citizen Feedback Score (1250 M) 1012
95% of them.

110 111
their city, or that it was definitely better than last year. Bhilai Charoda Municipality, collection as well as source segregation. The city also
Here, 97% of the citizens are able to easily spot litter ensures that 100% of its waste is treated efficiently in
bins in commercial and public areas and more than 99% Chhattisgarh decentralized or centralized waste processing plants.
claimed that they are able to find and access clean toilets/ In terms of integrating informal waste pickers into the
urinals in public places. Finally and above all, the city has Cleanest City in the East Zone in >50,000 to system, the city has done a remarkable job by integrating
also been certified 3 star under Garbage Free City. 100,000 Category more than 95% of them.

Star Rating:  ODF Status: ODF++ All of the public toilets of the city are uploaded on the
Karanjia Municipality, Odisha Google maps to be easily accessed by the general public,
with more than 55% of it being opened between 4:00
Fastest Moving City - East Zone in < 1 Lakh Zonal Rank SS2019 #4 AM to 10:00 PM.
Category Zonal Rank SS2018 # 44
Bhilai Charoda Municipality has also worked in capacity
Star Rating: None ODF Status: Self Declared ODF building of the SBM staff through e-learning portals and
Overall Score (5000 Marks) 3424 by conducting workshops. The Municipality has also
actively enforced all the Bye-laws related to solid waste
Zonal Rank SS2019 # 204 PART-1: Service Level Progress Score 649
management, open defecation etc.
Zonal Rank SS2018 # 453 PART-2: Certification Score 750
In the on-field assessment, the city scored 1034 marks out
Jump in Positions 249↑ PART-3: Direct Observation Score 1034
of 1250. Bhilai Charoda’s residential areas, commercial
PART-4: Citizen Feedback Score 991 areas, catchment areas of public transport stations in
Overall Score (5000 Marks) 1766 the city were all found to be clean and well maintained.

PART-1: Service Level Progress Score (1250 M) 137 B hilai Charoda, one of the prominent cities of
Chhattisgarh, lies in Durg District. The Bhilai Charoda
Municipality is the administrative body of the Bhilai
To make people aware about the Sanitation and Swachh
Survekshan, the city has placed hoardings at more than
90% of its commercial and public areas.
PART-2: Certification Score (1250 M) 25
Charoda City. It is famous for its ancient temple of Lord
PART-3: Direct Observation Score (1250 M) 892 Karanjia notified town participated in Swachh Survekshan Shiva in Deobalada Charoda which is believed to have
2019 by distributing all required PPE’s to its sanitation been built in the fifth century. The beautiful temple is a
PART-4: Citizen Feedback Score (1250 M) 713
workers and imparting training to them for adopting great pilgrimage and tourist center. The city has obtained
better sanitation practices in the society. The civic body the award for the ‘Cleanest City’ in the East zone

K aranjia is a notified area council in the Eastern India

state of Odisha. It is bounded on its South-East by
Deo River which also forms the natural district border for
had conducted widespread awareness campaigns in
schools and colleges about cleanliness, community, door
to door garbage collection and individual toilets were
(between 50000 to 1 lakh population categories) in the
Swachh Survekshan 2019 assessment.

Mayurbhanj. also constructed to deal with open defecation problems. Almost all residential as well as commercial areas of the
ULB are covered under 100% door-to-door garbage
Karanjia is famous for its DolaYatra and Mela which is Karanjia has been applauded for the efforts that has taken
celebrated in falgun month of Oriya Panjika (calendar). It in the last one year to make the city one of the cleanest in
is a century-old festival of this locality. the country and has been awarded with ‘Fastest Moving
city’ (< 1 lakh population category) in terms of positive
jump in ranking done in Swachh Survekshan 2019. The
city has a total of 1766 marks out of a maximum of 5000
marks overall. SLP, Karanjia has scored 892 marks out
of 1250 in DO, and in Citizens’ feedback, largely it has Adding to that, the city has received strong affirmation
scored 712 on 1250. from its citizens across various aspects of cleanliness.
Not only, 98.5% of citizens were aware that their city was
It has received largely positive feedback from its citizens, participating in this year’s Swachh Survekshan, they had
taking its score up to 713 out of 1250 in this component. also asserted that they were satisfied with the cleanliness
During Swachh Survekshan 2019, a total of 251 citizens of their city. The efforts of the City are visible, and have
of Karanjia provided their feedback. Not only more than been acknowledged by its citizens with more than 95%
75 % of residential and commercial areas are 100% clean stating that they are now able to easily spot litter bins
but also all the public and community toilets prominently in commercial and public areas and more than 97% of
display the SBM messages. All the CT/PTs available in the the citizens find access to clean toilets/urinals in public
ULB have the facility of safe sanitation system. More than places. Furthermore, the city has also been certified as a
85% of meat/fish or vegetable/fruit markets are found 3 star Garbage free city. The hard-work and dedication
to be clean. All the bus stands and railway stations are of the administration is evident from the award it has
clean with no OD spots found in their catchment area. All received which indicates the quality performance
the commercial and public areas have 100% noticeable towards achieving the objective of clean and sanitation
hoardings/ billboards/ wall writings. environment.

112 113
Chakradharpur Nagar Parishad, Gumla Nagar Panchayat, ULB collects wet waste from various hotel areas,
restaurants, schools, households and distributes the same
Jharkhand Jharkhand to owners of pig shelters which are further fed to the pigs.
Food plate waste which is generated during production,
Best City in ‘Citizen Feedback’ - East Zone in Best City in ‘Innovation and Best Practices’ - processing, transportation, distribution or consumption
>50,000 - 1 Lakh Category East Zone in > 50,000 - 1 Lakh Category of food, is in a way used as feeding items to the livestock
species and thus reduces the burden of disposal of waste
Star Rating:  ODF Status: ODF++ Star Rating:  ODF Status: ODF being sent to the dumpsites. This process has saved
a lot of costs involved in transportation, disposal and
processing of wet waste to the dumpsite.
Zonal Rank SS2019 # 64 Zonal Rank SS2019 # 100

Zonal Rank SS2018 # 98 Zonal Rank SS2018 #9 Citizen led innovation and best practices

Count of Citizens’ Feedback 403 Home composting has been considered one of the
Overall Score (5000 Marks) 2772 sustainable methods to process wet waste generated
at the source. A citizen led initiative taken by Ganesh
Overall Score (5000 Marks) 2918 PART-1: Service Level Progress Score (1250 M) 379
in commercial and public spaces, demonstrating visible Ram, resident of Gumla Nagar Panchayat has been an
PART-1: Service Level Progress Score (1250 M) 215 impact of the Nagar Parishad’s efforts. The overwhelming PART-2: Certification Score (1250 M) 500 inspirational example wherein the wet waste being sent
feedback for Swachh Survekshan 2019 stated that due to to the dumpsite is being processed at on-site itself.
PART-2: Certification Score (1250 M) 550 PART-3: Direct Observation Score (1250 M) 959
availability and accessibility of litter bins, there were no
PART-3: Direct Observation Score (1250 M) 1075 spills in critical areas and clean public toilets were used PART-4: Citizen Feedback Score (1250 M) 935 Ganesh segregates wet waste from the generated
regularly. garbage in the form of cooked and raw waste. This
PART-4: Citizen Feedback Score (1250 M) 1078 Innovation and Best Practices Score (62 M) 37
segregated waste is fed to the pigs and certain amount is
The “Swachhta” movement contributed heavily to ULB’s converted into compost.

C hakradharpur is a mineral rich, Nagar Parishad in

Jamshedpur district of Jharkhand, India. It is bounded
with Jamshedpur in the east, Rourkela in the west; Ranchi
ability to resolve grievances of citizens. Of the complaints
registered with the Nagar Parishad, 90% were resolved
successfully. This prompt response from the municipal
G umla Nagar Panchayat with a population of
around 51000 is located in the southern region
of Jharkhand state. It is also considered as one of
Starting from his own household, Ganesh Ram now
has started contacting hotel and various other waste
and Chaibasa to its North and South, respectively. The body reflected in the citizen feedback survey. 99% of the urban spheres in Jharkhand state which is rapidly generators for wet waste collection.
city consist of 23 wards and has a population of 56,531 surveyed citizens reported a positive feedback regarding adopting new development initiatives and has
according to the 2011 census. complaint registration and resolution. witnessed rapid urbanization in the recent decades. This environmental friendly initiative has now been taken
Gumla Nagar Panchayat has been awarded as the ‘Best up by many residents of Gumla Nagar Panchayat and this
Under the citizen feedback component, the Nagar Under the Direct Observation evaluation component, the City in Innovations and Best Practices’ from urban local collectively has helped in reduction of garbage at the
Parishad scored 1078 out of 1250 in Swachh Survekshan ULB scored a 100 % for developing onsite safe disposal bodies who participated in Swachh Survekshan 2019 landfill as most of the waste is being processed at the
2019, which clearly signals the active engagement of systems and scored more than 90 % for providing clean, assessment from East zone in the population category source itself.
citizens in the “Swachhta” movement. user friendly toilets and by displaying notable SBM 0f 50000 to 1 lakh.
messages over the CT/PTs. Phusro Nagar Parishad,
This year, not only were 99.5% of surveyed citizens were ULB led innovation and best practices
aware that their city participated in Swachh Survekshan The ULB’s contribution to the cleanliness mission has Jharkhand
2019, but also, 99.2% of people were found more than also led them to score maximum marks for maintaining Considering the rise in population demand, the Gumla
satisfied with the cleanliness status of the city. cleanliness in the catchment area of railway station/ Nagar Panchayat has acknowledged the issue of handling Best City in ‘Solid Waste Management’ - East
bus station, or airports and for promoting the Swachh garbage waste being generated on a daily basis, by giving Zone in >50,000 - 1 Lakh Category
While 97.2% of citizens reported increased visibility Survekshan 2019 through noticeable hoardings/ prime focus to wet waste management process. Wet
and ease of access to litter bins, 99% of the citizens Billboards/ wall writing in all the commercial and public Waste Management program initiated by the ULB has Star Rating:  ODF Status: ODF+
claimed they were able to locate and access clean urinals areas. been intended to reduce adverse effects of waste on
human health and environment.
Zonal Rank SS2019 # 20

Zonal Rank SS2018 # 11

Overall Score (5000 Marks) 3160

PART-1: Service Level Progress Score (1250 M) 527

PART-2: Certification Score (1250 M) 550

PART-3: Direct Observation Score (1250 M) 1140

PART-4: Citizen Feedback Score (1250 M) 943

SWM Indicators Scores (1783 M) 1324

114 115
 Paradip Municipality, Odisha by the port through Sulabha International, Odisha.
Apart from this the Port has constructed branch drains
Fastest Mover City - East Zone in >50,000 - 1 and main drains connecting to the discharge points for
Lakh Category the discharge of rain water. Besides many more works
under Clean Port Campaign-20 Point Programme
Star Rating: None ODF Status: Self Declared are being taken up by PPT in a regular manner. Under
Swachh Bharat Abhiyan, toilets have been constructed
in different wards of Paradip and market places for the
Zonal Rank SS2019 # 187 general public. Under this Abhiyan, different departments
of the Paradip Port Trust are participating to maintain the
Zonal Rank SS2018 # 215
cleanliness of the surroundings at frequent intervals.
Jump in Positions 28↑
They were able to take a jump of 28 positions from Rank
215 in Swachh Survekshan 2018 to Rank 187 Swachh
Overall Score (5000 Marks) 1904
Survekshan 2019. The city has a total of 1904 marks out
PART-1: Service Level Progress Score (1250 M) 101 of a maximum of 5000 marks overall
PART-2: Certification Score (1250 M) 25 In the direct observation assessment, it has scored 931
PART-3: Direct Observation Score (1250 M) 931 marks out of 1250, and in the Citizens’ Feedback survey,
it has scored 848 on 1250. This indicates the good
PART-4: Citizen Feedback Score (1250 M) 848 performance of the administration in fulfilling Swachh
Bharat Mission objectives.

P aradip is a major seaport town and a designated

municipality area in Jagatsinghpur district of Odisha,
India. It is one of the known industrial hubs in Odisha

P husro Nagar Parishad is a notified town in Bokaro

district in the state of Jharkhand. It is located about
35 kilometres (22 mi) from district headquarters of
been able to keep its public sanitation facilities clean and
in adequate number as required by its citizens. In addition
to that, all vegetable, fruit and fish/meat markets were
primarily as a centre for transportation of goods. On
the confluence of the river Mahanadi and the Bay of
Bengal, Paradip has a beautiful beach which is famous
Bokaro district. As per 2011 Census of India, Phusro found to be clean and well maintained. for its clear blue water and greenery. As per the survey
Nagar Parishad has a total population of 89,178 and findings of Swachh Survekshan 2019, it has been
has awarded Best City in ‘Solid Waste Management’ in The city has spearheaded the journey towards ‘Swachhata’ found that, different departments of the Paradip Port
East Zone in the population category between 50,000 with a favorable approach and earned positive responses Trust actively participated to maintain the cleanliness
and 1 lakh. The town has secured a total of 1324 marks under Citizen Feedback component in SS 2019. Over of the surroundings in frequent intervals. Such kind
out of a maximum of 1783 marks allocated under SWM 87% of respondents among the citizens of Phusro had of initiative along with administration’s effort has
indicators in Swachh Survekshan 2019. a favorable outlook of their local body’s activities in resulted in the improvement of the city’s ranking from
the Swachh Bharat initiatives. Respondents were asked Swachh Survekshan 2018 assessment. In the Swachh
With the dedicated Nagar Parishad staff and even and gave an overwhelmingly positive feedback about Survekshan 2019 it has been awarded as the ‘Fastest
more fervent citizens, the city is able to achieve 100 % the current levels of cleanliness in the city as well as Mover City’ in the East zone between the population
segregation of waste at source. All the Bulk Garbage improvements over the previous year. Approximately 87 category of 50000 to 1 lakh. It has received positive feedback from its citizens, taking
Generators, parks & gardens within the city are practicing per cent of the respondents participated in the survey its score up to 848 out of 1250 in this component. During
on-site processing of organic waste. 100% wards are found that the litter bins were positioned in appropriate The Port has constructed Sulabha Souchalaya at various Swachh Survekshan 2019, a total of 253 citizens of
covered with door-to-door garbage collection facility. places and are readily available to drop the refuse. Almost locations, which are maintained daily round the clock, Paradip provided their feedback.
Sanitation staff carries out twice a day sweeping in all 86% of the citizens said that they were happy about the
most all the commercial areas of the city and activity door-to-door collection service and segregation at source More than 75% of residential and commercial areas
log for sweeping is also being tracked by the sanitary that the Municipal Corporation is providing them. are clean. More than 70% of CT/PTs are clean and
Inspectors. All the commercial areas have appropriate user-friendly and Community and public toilets have
number of twin-bins installed, which are emptied daily. To make the citizens aware about the open defecation prominently displayed SBM messages.
free under the best practices, the city administration has
The city has attained a commendable score of 1140 implemented various strategies, brought out IEC materials, All the Community and public toilets have linked to onsite
marks out of 1250 in the direct observation component organized rallies and enforced inspection committees safe and close sanitation system.
of SS2019, which involved the independent assessment during the night to monitor the open defecation. The
of the town’s residential and commercial areas, public city has constructed nearly community & public toilets to Majority of bus stands and railway stations are clean and
and community toilets, railway station, bus station, and serve communities and public spaces. All the community without OD spots.
vegetable and fruit markets. Most of these areas were as well as public toilets are gender, child and disabled
found to be very clean, with the required facilities including friendly and are tracked by sanitation department All the commercial/public areas of the city have Swachh
IEC messages for the general public present in all areas. teams. The citizens have an impressive outlook on the Survekshan 2019 hoardings/ billboards and wall writings
Public toilets and commercial toilets are visibly clean and performance and attitude of city administration to attain thus indicating the active involvement in spreading
also easily accessible to all. The city administration has the goals and objectives of Swachh Bharat Mission. awareness regarding cleanliness and sanitation.

116 117
Pakur Nagar Parishad, Jharkhand Pakur Nagar Panchayat has ensured 100% sewerage
network. Having been certified ODF by MoHUA, the
administration has ensured that more than 95% of
C hatra is a Nagar Parishad in the state of Jharkhand
and the headquarters of Chatra district.
Kawardha Municipal Council,
Chhattisgarh
Cleanest City - East Zone in > 25,000 – 50,000
Category Individual Household Toilets (IHHLs) constructed have Chatra has been a consistent performer in the citizen
water availability at source and all the public toilets of feedback component of Swachh Survekshan program. Best City in ‘Innovation and Best Practices’ -
the city are uploaded on the Google maps to be easily It secured a score of 1228/1400 in the citizen survey in East Zone in >25,000 – 50,000 Category
Star Rating:  ODF Status: ODF+
accessed by the general public. 2018. Chatra continued its strong performance in 2019,
securing 1094/1250 in the citizen feedback of Swachh Star Rating:  ODF Status: ODF++
Zonal Rank SS2019 #7 A small city with a population of less than one lakh has Survekshan and has bagged the award for ‘Best City in
done an incredibly well in the on-field assessment by Citizens feedback’ category from cities of East zone with
Zonal Rank SS2018 # 13 scoring 1227 marks out of 1250. Pakur has scored 100% population between 25000 to 50000. Zonal Rank SS2019 # 15
in cleanliness of residential and commercial/public areas, Zonal Rank SS2018 # 38
Overall Score (5000 Marks) 3373 bus/auto stations and also its community and public Despite a population of less than 50,000, citizen
toilets being clean and user friendly with large hoardings, participation was more than 1 percent in face to face
PART-1: Service Level Progress Score (1250 M) 562 spreading awareness about the importance of cleanliness feedbacks alone. Overall Score (5000 Marks) 3223
and the Swachh Bharat Mission. The city has also bagged
PART-2: Certification Score (1250 M) 550 PART-1: Service Level Progress Score (1250 M) 439
a 100% of the total marks in beautification of slums/old The Parishad has received largely positive feedback
PART-3: Direct Observation Score (1250 M) 1227 city areas/public areas. from its citizens for its cleanliness and sanitation PART-2: Certification Score (1250 M) 600
initiatives. Citywide awareness of Swachh Survekshan
PART-4: Citizen Feedback Score (1250 M) 1033 PART-3: Direct Observation Score (1250 M) 1179
Not only in on-field assessment and service level and satisfaction with cleanliness was high (99.4%) with
progress, the Pakur Town Panchayat also received a citizens noting a marked improvement in the cleanliness PART-4: Citizen Feedback Score (1250 M) 1005

P akur, previously known as Pakaur, is the district

headquarters of Pakur District, Jharkhand state. One
of the main businesses of the city is linked to mining
huge endorsement from its citizens across various facets
of cleanliness. More than 99% of citizens were aware
that their city was participating in this year’s Swachh
of the city from the previous year. The efforts of the
Parishad have not gone unnoticed. 96% of surveyed
citizens acknowledged the ease of access to litter bins
Innovation and Best Practices Score (62 M) 44

and crushing. It is also known for the manufacturing of

crushing and screening equipment. Since last one decade
there has been an enormous activity of coal excavation
Survekshan. It is remarkable to note that all of the
respondents reported that they were satisfied with the
cleanliness of their city, and believed that it was definitely
in commercial and public spaces and 98% of surveyed
citizens were able to access clean toilets/urinals in public
spaces.
K awardha Municipal Council is in Kabirdham District of
Chhattisgarh state. The ULB has worked immensely
towards the awareness of sanitation and cleanliness by
in the area. It has one of the biggest reserves of coal better than last year. The effort of Pakur Town Panchayat conducting many campaigns, workshops and bringing
in the world. Amidst such heavy engineered work being is visible, and has been acknowledged by its citizens with Despite its small stature, Chatra Nagar Parishad has out innovative ideas which has helped in adding values
carried out in the city area, it has worked efficiently more than 97% stating that they are now able to easily made addressing public pleas and grievances a priority, towards efficient handling of waste being generated on
towards the goal of sanitation and cleanliness. In the spot litter bins in commercial and public areas and more reporting an 86% resolution rate of the 800 complaints a daily basis.
Swachh Survekshan 2019 program, it has bagged the than 99% of the citizens are able to find and access clean lodged by the public during the year. This level of efficacy
award of the ‘Cleanest city’ in the East zone between toilets/urinals in public places. has been possible by incorporating the grievances as part ULB led innovation and best practices
the population category of 50000 to 1 lakh. of the wider sanitation initiative.
‘SudhaSanjeevani’, a project developed by the Kawardha
As per the service level progress report, all of the listed Chatra Nagar Parishad, The Direct Observation assessment provides supporting Municipal Council aims towards creating a sustainable
residential and commercial areas of the ULB are covered evidence to the citizen survey. On-field assessment of model for handling of waste. The segregated waste is
under 100% door-to-door garbage collection. In terms of Jharkhand residential and commercial/public areas reported a score sent for recycling and the wet waste separated is used
integrating informal waste pickers into the formal system, of 90%, with its community and public toilets being for the making of SudhaSanjeevani, which is an organic
the city has done a phenomenal job by integrating more Best City in ‘Citizens’ Feedback’ - East Zone in reported to be clean and user friendly. solution beneficial for the environment and is used for
than 90% of them. >25,000 – 50,000 Category cleaning purpose of floors, drains, pesticides in plants,
To make the initiative sustainable, the Nagar Parishad treatment of skin diseases, and hormone enhancement
It is also remarkable to note that the Town Panchayat Star Rating:  ODF Status: ODF+ has ensured that all community and public toilets are in the plants and also used as a cleansing agent in toilets.
has been encouraging residents to practice home connected to onsite-safe disposal systems. ULB has
composting of wet waste which has been valuated during been effective in spreading awareness about sanitation Women from certain SHGs present in the ULB area have
the assessment. Zonal Rank SS2019 # 21 and Swachh Survekshan. By populating commercial been involved in the entire manufacturing process of
Zonal Rank SS2018 # 29 and public spaces with colorful hoardings of Swachh the SudhaSanjeevani project. In the preparation of this
Survekshan 2019, ULB has been able maximize reach. solution, one part of jaggery/molasses is used which
Count of Citizen Feedback 508 is readily available in the ULB as it is a rich sugarcane
producing area. Over the period of time, this initiative
has been promoted by various communities and religious
Overall Score (5000 Marks) 3157
leaders thus adding a lot of importance to the project
PART-1: Service Level Progress Score (1250 M) 350 work. The final product is also sold to hospitals and
citizens at an economical price. Thus a product prepared
PART-2: Certification Score (1250 M) 550
with reasonable input costs has lot of advantages
PART-3: Direct Observation Score (1250 M) 1162 attached to it thus making it a very valuable product
generated out of the waste.
PART-4: Citizen Feedback Score (1250 M) 1094

118 119
 Staff carry out sweeping twice a day in almost all the cleanest in the country. In the Swachh Survekshan 2019
commercial areas of the city and activity log for sweeping assessment it has been awarded as the ‘Fastest Mover
is also being tracked by the sanitary Inspectors. city’ in the East zone (in 25000-50000 population
categories). They have progressively improved in the
The city has scored 1073 out of 1250 marks in the Direct overall ranking from Swachh Survekshan 2018. The city
Observation component. The city administration has has obtained a total of 2024 marks out of a maximum
been able to keep its public sanitation facilities clean and of 5000 marks in the overall Swachh Survekshan 2019
in adequate number as required by its citizens. Nearly assessment. In DO, it has scored 1135 marks out of
all of the city’s residential and commercial areas were 1250, and in Citizens Feedback, it has scored 839 on
found to be clean during the independent assessor’s 1250.
survey under the Direct Observation component. In
Citizen led innovation and best practices addition to this, most of the vegetable and fish/meat It has received largely positive feedback from its
market were found to be clean. citizens, taking its score up to 839 out of 1250 in this
‘SwachhtaSangwari’, a citizen-led initiative consists of a component. During Swachh Survekshan 2019, a total of
helpline number wherein the residents of all the ward Tifra Nagar Parishad has also done very well in the Citizen 254 citizens of Jajpur have given their feedback.
areas can file in complaints or give feedback reports Feedback component. Over 100 % of respondents
on various issues of sanitation and cleanliness. This has among the citizens of the city had an impressive The direct observation assessment findings show that
helped the ULB to have a holistic view on sanitation stance on their local body’s activities in the Swachh more than 95 % of residential and commercial areas
and solid waste management issues and apply specific Bharat initiatives. Respondents were asked and are clean and regular sweeping takes place in all of the
solutions for the same. gave an overwhelmingly positive feedback about the ward areas. Nearly all of the community and public toilet
current levels of cleanliness in the city as well sampled for the survey were found to be substantially
The project has been publicized through social media as improvements over the previous year. Furthermore, clean, user- friendly and equipped with all basis essential
platform, news media and print media. IEC campaigns in east zone in the population category of 25,000 over 93 percent of the citizen participated in the survey requirements.
and various messages related to Swachh Bharat Mission and 50,000. In Swachh Survekshan 2019, Tifra Nagar were able to spot litter bins in commercial areas and
guidelines have been promoted through this help-line Parishad has performed reasonably well by scoring a public areas. They were also found to be aware of All Community and public toilets have prominently
number. More and more number of residents has been total of 1387 out of a maximum of 1783 marks allocated several Swachh Bharat programs around the city, displayed SBM messages and have linked to onsite safe
encouraged to get involved in the larger process of under SWM indicators. along with the Swachh Survekshan 2019. and close sanitation system.
sanitation and solid waste management. This has built
a mixed balance structure of top-down and bottom-up With the committed agar Parishad staff and even more During the on-ground assessment, majority of the
approach in dealing with waste being generated in the
city area.
enthusiastic citizens, the city is able to achieve 100%
coverage in door to door collection and over 95 per
Jajpur Municipality, Odisha catchment areas like vegetable/fruit and meat/fish
market were found to be clean and with no litter.
cent of segregation of waste at source. Organic waste. Fastest Mover City - East Zone in >25,000 –
100 per cent of total waste collected is treated, either 50,000 Category All commercial/public areas of the city have Swachh
Tifra Nagar Parishad, by decentralized or centralized processing. Remediation Survekshan 2019 hoardings/ billboards and wall
Chhattisgarh is being practiced in the city as per the SMW 2016 rules.
Star Rating: None ODF Status: Self Declared
writings and airport, bus and railways station are clean
and without OD spots.
Best City in ‘Solid Waste Management’ - East
Zonal Rank SS2019 # 180
Zone in >25,000 – 50,000 Category
Zonal Rank SS2018 # 428
Star Rating:  ODF Status: ODF++
Jump in Positions 248 ↑

Zonal Rank SS2019 # 23 Overall Score (5000 Marks) 2024

Zonal Rank SS2018 # 14 PART-1: Service Level Progress Score (1250 M) 25

PART-2: Certification Score (1250 M) 25

Overall Score (5000 Marks) 3133
PART-3: Direct Observation Score (1250 M) 1135
PART-1: Service Level Progress Score (1250 M) 523
PART-4: Citizen Feedback Score (1250 M) 839
PART-2: Certification Score (1250 M) 600

PART-3: Direct Observation Score (1250 M)

PART-4: Citizen Feedback Score (1250 M)

1073

937
J ajpur Municipality is located in the Jajpur district of
Odisha state. It is known to be a historic place of
pilgrimage and was also the capital of Odisha during
Kesari dynasty.

T ifra is a Nagar Parishad in district of Bilaspur,

Chhattisgarh. The city has population of 30,465 and
been awarded Best City in Solid Waste Management
Jajpur has been applauded for the efforts that it has
taken in the last one year to make the city one of the

120 121
Sahaspur Lohara Nagar
Panchayat, Chhattisgarh
component, it has obtained around 1212 marks out
of 1250 marks, indicating it as a high performer in the
survey program. All of the residential and commercial
S araipali (NP) is a small town, functions as a Nagar
panchayat in Mahasamund district of Chhattisgarh.
The town is located on the border of the Chhattisgarh
scored100 % across these parameters: safe disposal of
waste from CT/PT, presence of Swachhta advertisement
on CT/PT, cleanliness of auto stands, bus and railway
areas along with the catchment areas like vegetable and Orissa and is well connected through various stations and penetration of Swachh Survekshan 2019
Cleanest City - East Zone in < 25,000 Category market, meat/fish market, auto/taxi stands are kept clean bus routes. As per the 2011 census, the town has a hoardings across all commercial/public areas.
and regularly sweeping takes place in all this listed areas. population 20,043 and currently, the Nagar Panchayat
Star Rating:  ODF Status: ODF++ supervises 15 wards.
As per the Citizen Feedback Survey, the ULB has got 981 Gaurella Nagar Panchayat,
Zonal Rank SS2019 #5
marks out of the total 1250 marks. The citizen feedback
results of the participants surveyed clearly indicate
Under Swachh Survekshan 2019, the ULB scored 1062
out of 1250 in the citizen feedback component and has
Chhattisgarh
Zonal Rank SS2018 # 65 the quality work and efficient management towards bagged the award for ‘Best City in Citizens feedback’ in Best City in ‘Innovation and Best Practices’ -
cleanliness and [Link] has achieved higher marks East zone under the population category of less than
East Zone in < 25,000 population category
especially in the indicators directly/indirectly related to 25000.
Overall Score (5000 Marks) 3398 solid waste management and sanitation under Swachh
Survekshan 2019 assessment protocol. While more than 95% of citizens were aware that their Star Rating:  ODF Status: ODF++
PART-1: Service Level Progress Score (1250 M) 605
city was participating in Swachh Survekshan 2019,
PART-2: Certification Score (1250 M) 600 all surveyed citizens agreed that provisions made to
Zonal Rank SS2019 # 104
maintain cleanliness in their city has been quite visible,
PART-3: Direct Observation Score (1250 M) 1212
and was certainly an improvement over the previous year. Zonal Rank SS2018 # 72
PART-4: Citizen Feedback Score (1250 M) 981
All citizens who were interviewed, reported increased

S
Overall Score (5000 Marks) 2763
ahaspur Lohara is a Nagar Panchayat in the visibility and ease of access to litter bins and were able
Kabeerdham District positioned in rural part to locate and access clean urinals in commercial and PART-1: Service Level Progress Score (1250 M) 521
of Chhattisgarh. In the Swachh Survekshan 2019 public spaces, demonstrating visible impact of the Nagar
assessment, the ULB has been awarded as the ‘Cleanest Panchayat’s efforts. PART-2: Certification Score (1250 M) 600
city’ in the East Zone under the less than 25k population PART-3: Direct Observation Score (1250 M) 885
category. With a total score of 3398 marks in the Swachh Furthermore, ULB was successful in involving 99.73%
Survekshan 2019 assessment, it has obtained 5th rank of surveyed citizens in the “Swachhta” movement PART-4: Citizen Feedback Score (1250 M) 757
in the East zone under the less than 1 lakh population by providing special instructions regarding source Innovation and Best Practices Score (62 M) 33
category. This is a steep rise of 75 ranks compared to the segregation. During the course of Swachh Survekshan
Swachh Survekshan 2018 assessment. This indicates 2019, 2980 number of complaints regarding issues with
the active participation of the administration and the
city residents towards creating a sustainable sanitation
environment.
numerous municipal services were registered, out of
which 90.89% of the problems were given a quick and
appropriate solution.
G aurella Nagar Panchayat, situated in Bilaspur
District of Chhattisgarh state, is home to around
18000 people. Gaurella being a small-sized ULB has
made attempts at focusing on strengthening its current
Under the service level progress report, the ULB has Saraipalli Nagar Panchayat, The Direct Observation scores were reinforced by infrastructure of solid waste management. It has come
obtained 605 marks out of the total 1250 and it has the city’s impressive performance in citizen feedback. up with innovative ideas both at the ULB level and
obtained ODF++ status in the ODF survey. As per the Chhattisgarh In the On-field evaluation, which constituted several citizen level in order to add more value to the overall
Garbage Free City certification it has been declared as parameters of assessment such as cleanliness, safety solid waste management network.
2-star rating and the administration has been motivated
Best City in ‘Citizens’ Feedback’ - East Zone in and user-friendliness of CT/PT, the ULB scored 99.2%.
to move towards higher rating. In the direct observation < 25,000 Category Adding to its growing list of achievements, the town also ULB led innovation and best practices

Star Rating:  ODF Status: ODF++ For comfortable and sustainable segregation and
transportation of dry and wet waste, the Gaurella Nagar
Panchayat designed its own model of tricycles which is
Zonal Rank SS2019 # 13

Zonal Rank SS2018 #3

Count of Citizen Feedbacks 374

Overall Score (5000 Marks) 3276

PART-1: Service Level Progress Score (1250 M) 503

PART-2: Certification Score (1250 M) 600

PART-3: Direct Observation Score (1250 M) 1112

PART-4: Citizen Feedback Score (1250 M) 1062

122 123
used in the garbage collection process. With the gaps
identified in the current ecosystem, the ULB found that
the inefficiency in the tricycles operation involved factors
T arbha, is a Notified Area Council in Sonepur district in
the Indian state of Odisha. The town hosts a mixture
of castes, with the majority working as goldsmiths,
like heavy weight, frequent breakdowns, less utilization, brass smiths and weavers. Tarbha is a sacred place for
no provision of cover, no separation for wet and dry Muslims community. All festivals are celebrated in a
waste, among others. The new model had innovations grand way. The Tarbha Rath Yatra is one of the grand
like compartmentalized bin system, separate collection events organized in the city area.
provision for hazardous waste, dedicated space for IEC
campaigns, space and provisions for storing saleable Tarbha effort towards building a clean environment as
materials, light weight, first aid box and tool box for per the guidelines of Swachh Bharat Mission program
repairing the tricycle on spot. has resulted in bagging the award for ‘Fastest Mover city’
from East zone (in less than 25k population category) in
One of the highlighting points of this innovation was that Swachh Survekshan 2019. It has improved significantly
due to the light weight even the female workers (from in its ranking from Swachh Sarvekshan 2018 assessment
SHGs, NGOs) involved in the garbage collection work felt with a total jump of 217 ranking.
comfortable riding the vehicle.
The city has a total of 1806 marks out of a maximum
Citizen led innovation and best practices of 5000 marks in the overall Swachh Survekshan 2019
assessment. In the direct observation component, the
With the introduction of tri-cycles, the view of citizens ULB has scored 865 marks out of 1250, and in Citizens
towards waste collection and transportation process Feedback, it has scored 838 on 1250.
has changed. People have now been accepting towards
the introduction of women into the garbage collection
process and have also taken up the initiative of handling
the waste collection and transportation on their own.
J hagrakhand is a town and a Nagar Panchayat in
Koriya District in the state of Chhattisgarh. With the
total population of 7680, the city has adjudged as the
percentage of citizens who felt that the cleanliness
standards of their areas have improved compared
It has received largely positive feedback from its citizens,
taking its score up to 838 out of 1250 in this component.
During Swachh Survekshan 2019, a total of 253 citizens
People have become more aware towards the significance Best City in Solid Waste Management in east zone in to the previous year stands at an astounding 99.22%. of Tarbha provided their feedback. More than 65% of
of source segregation of waste and proper disposal of the the population category of less than 25,000. The nagar Further, 80.08 % of the citizens have said that they residential and commercial areas are 100% clean. More
same. panchayat has scored a total of 1489 out of a maximum have started utilizing litterbins placed in public areas. than 80% of CT/PT are clean, useable taps, child friendly
of 1783 marks allocated under ‘SWM infrastructure Under the best practices, agar Panchayat administration and has also installed ICT based feedback system.
Residents of Gaurella Nagar Panchayat have also started and services ‘under assessment protocol of Swachh has implemented various strategies, brought out IEC
using the tricycle for various advertisements and IEC Survekshan 2019. materials, organized rallies and enforced inspection During the on-ground assessment it was found that all
campaigns. In order to promote social awareness committees to monitor the open defecation to gear the catchment areas like bus stands, railway stations,
programs the residents have equipped the tricycles with All residential as well as commercial areas of the ULB are up the city to become a Swachh city under Swachh vegetable/fruits and meat/fish markets were kept clean
loud speakers and travel from one ward area to another. covered under 100% door-to-door garbage collection In Survekshan 2019. and garbage free. Furthermore all of the community and
fact, more than 95 per cent of the wards in the Nagar public toilets were in proper functioning state along with
Jhagrakhand Nagar Panchayat, Parishad are practicing source segregation of the waste
Tarbha Notified Area Council, mechanism for safe disposal of generated fecal sludge.
collected. The city has initiated various strategic plans Swachh Survekshan 2019 has been extensively promoted
Chhattisgarh to fulfill the requirements of the citizens to make the Odisha in the form of hoarding /bill boards/ wall writing in all
city clean as envisaged under the objectives of Swachh commercial and residential areas of Tarbha.
Best City in ‘Solid Waste Management’ - East Bharat Mission. Fastest Mover City - East Zone in < 25,000
Zone in < 25,000 Category population category
In the Direct Observation component of Solid Waste
Star Rating:  ODF Status: ODF++ Management under the Swachh Survekshan 2019, Star Rating: None ODF Status: Self Declared
the city has notched 699 marks out of 790 by properly
maintaining public facilities and general cleanliness of
Zonal Rank SS2019 # 22 the city’s commercial and residential areas. Independent Zonal Rank SS2019 # 199

Zonal Rank SS2018 # 171 assessors visited several locations around the city Zonal Rank SS2018 # 416
and captured photographs of the residential areas,
commercial areas, bus station, railway station, vegetable Jump in Positions 217 ↑
Overall Score (5000 Marks) 3146 markets etc. and found most of them to be visibly clean.
PART-1: Service Level Progress Score (1250 M) 566 Even most of the public and community toilets were Overall Score (5000 Marks) 1806
evaluated under this component, and were found to
PART-2: Certification Score (1250 M) 600 be clean and complete with the required facilities to PART-1: Service Level Progress Score (1250 M) 77
promote these among the general public. PART-2: Certification Score (1250 M) 25
PART-3: Direct Observation Score (1250 M) 1035

PART-4: Citizen Feedback Score (1250 M) 945 The city has got a prodigious positive response from their PART-3: Direct Observation Score (1250 M) 865
citizens to enhance the initiatives of the administration
SWM Indicators Score (1783 M) 1489 PART-4: Citizen Feedback Score (1250 M) 838
to make the city clean through the citizen feedback. The

124 125
 Zonal LEVEL AWARDS: North East Zone
TABLE 16: Awarded ULBs - North East Zone (Less than 1 lakh Population)
Sl. No. Award Category Name Of The ULB

1 North East Zone's Cleanest City - No. 1 Thoubal Municipal Town

2 North East Zone's Cleanest City - No. 2 Wangjing Lamding Nagar Panchayat
North East Zone
3 North East Zone's Cleanest City - No. 3 Kakching Nagar Panchayat

4 Fastest Mover' in North East Zone Tangla Town Committee Thoubal Municipal Town, improve the service delivery and find a better position in
overall ranking in the future.
Manipur
TABLE 17: Awarded ULBs - North East Zone (>50,000 to 1,00,000 Category) The town has been certified as ODF without failure.
Cleanest City No. 1 in the North East Zone in
Sl. No. Award Category Name Of The ULB < 1 Lakh Category In the direct component for citizen feedback, which
1 Cleanest City in North East Zone Sivasagar Municipal Board includes face to face interaction, feedback taken over
Star Rating: None ODF Status: ODF the phone, and OTP-based feedback on the portal,
2 Best City in Citizens Feedback – North East Zone Diphu Town Committee
100% of the feedback received has been positive for
3 Best City in 'Innovation & Best Practices' - North East Zone Lunglei Notified Town the town. Out of a maximum of 1250 marks, Thoubal
Zonal Rank SS2019 (North East) #1
has secured 786 marks in total. This reasonable score is
4 Best City in 'Solid Waste Management' – North East Zone Bongaigaon Municipality Zonal Rank SS2018 (North East) # 71 direct evidence of the positive outlook of the citizens on
5 Fastest Mover' City – North East Zone Tezpur Municipal Board the initiatives of Thoubal city administration. The ULB
has affirmed their appreciation of the town’s general
Overall Score (5000 Marks) 2159 cleanliness, its improvement over the previous year
TABLE 18: Awarded ULBs - North East Zone (>25,000 to 50,000 Category) PART-1: Service Level Progress Score (1250 M) 227
and the facilities provided and maintained by the local
body. Further, it has also contributed to IEC by placing
Sl. No. Award Category Name Of The ULB hoardings at several locations to create awareness on
PART-2: Certification Score (1250 M) 150
1 Cleanest City in North East Zone Champai Nagar Panchayat Swachh Survekshan 2019.
PART-3: Direct Observation Score (1250 M) 997
2 Best City in Citizens Feedback – North East Zone Barpeta Municipal Board
PART-4: Citizen Feedback Score (1250 M) 786
3 Best City in 'Innovation & Best Practices' – North East Zone Udaipur Nagar Panchayat Wangjing Lamding Nagar
Panchayat, Manipur
T
4 Best City in 'Solid Waste Management' – North East Zone Lumding Municipal Board he Thoubal Municipal town is one of the fastest
growing town, situated in Thoubal District of Manipur.
5 Fastest Mover' City – North East Zone Lanka Municipal Board Cleanest City No. 2 North East Zone in < 1
It is also the main marketing center of the District and
Lakh Category
also houses the handloom and handicraft industries. The
town has secured the 1st position in the Best City in
TABLE 19: Awarded ULBs - North East Zone (< 25,000 population Category) North- East Zone among all the ULBs with population
Star Rating: None ODF Status: ODF
Sl. No. Award Category Name Of The ULB between 25,000 and 50,000.
Zonal Rank SS2019 (North East) #2
1 Cleanest City in North East Zone Mayang Imphal Municipal Council Apart from its efforts in solid waste management,
sanitation, and other Swachh Bharat Mission initiatives, Zonal Rank SS2018 (North East) # 31
2 Best City in Citizens Feedback – North East Zone Lamlai Nagar Panchayat
Thoubal has performed well in the Direct
3 Best City in 'Innovation & Best Practices' – North East Zone Ningthoukhong Municipal Council Observation component, with 997 marks out of 1250. Overall Score (5000 Marks) 2133
4 Best City in 'Solid Waste Management' – North East Zone Vairengte Notified Town The community and public toilets in the town were
found to have all the necessary facilities like water PART-1: Service Level Progress Score (1250 M) 233
5 Fastest Mover' City – North East Zone Sonamura Nagar Panchayat connection, electricity, proper lighting and ventilation. PART-2: Certification Score (1250 M) 150
The bus station was also found to be clean with
dustbins placed at the shops present there. Toilets near PART-3: Direct Observation Score (1250 M) 944
the bus station had all the necessary facilities as well.
PART-4: Citizen Feedback Score (1250 M) 806
Better documentation would certainly help the ULB to

126 127
W angjing Lamding is a town and a Nagar Panchayat
located in Thoubal district in the Indian state of
Manipur. It is about 6 km from district headquarters and
Kakching Nagar Panchayat,
Manipur
Tangla Town Committee, Assam Sivasagar Municipal Board,
Assam
Fastest Moving City in the North-East Zone in
agriculture is the prime livelihood or source of economy < 1 Lakh Category
for the [Link] River, a rivulet flowing down from Cleanest City No. 3 North East Zone in < 1 Cleanest City North East Zone in >50,000 - 1
the eastern hills, runs through the middle of the town, Lakh Category Lakh Category
Star Rating: None ODF Status: None
serving as a natural spring. With a population figure of
just 8055, it has been awarded as the 2nd cleanest city Star Rating: None ODF Status: ODF Star Rating: None ODF Status: ODF
from the North East region under the Swachh Survekshan Zonal Rank SS2019 (North East) # 31
2019 program. Zonal Rank SS2019 (North East) #3 Zonal Rank SS2019 (North East) # 36
Zonal Rank SS2018 (North East) # 181

In the service level progress report, the ULB has secured Zonal Rank SS2018 (North East) #1 Jump in Positions 150↑ Zonal Rank SS2018 (North East) # 116
a total score of 233 out of 1250 marks, obtaining a
rank of 1126 all over India. This is considered as a high
Overall Score (5000 Marks) 2032 Overall Score (5000 Marks) 1457 Overall Score (5000 Marks) 1411
performance in the context of North Eastern Region
considering the monetary and manpower constraints. PART-1: Service Level Progress Score (1250 M) 178 PART-1: Service Level Progress Score (1250 M) 66 PART-1: Service Level Progress Score (1250 M) 5
The administration practices door to door collection of
PART-2: Certification Score (1250 M) 150 PART-2: Certification Score (1250 M) 0 PART-2: Certification Score (1250 M) 150
garbage waste in all of the ward areas. The administration
has notified and monitored all of the identified bulk PART-3: Direct Observation Score (1250 M) 802 PART-3: Direct Observation Score (1250 M) 545 PART-3: Direct Observation Score (1250 M) 569
waste generators (as per the ULBs guidelines) to
practice composting and disposal of the generated wet PART-4: Citizen Feedback Score (1250 M) 902 PART-4: Citizen Feedback Score (1250 M) 846 PART-4: Citizen Feedback Score (1250 M) 687
waste within their premises. As per the Swachh Bharat
Mission guidelines, it has also uploaded all of its listed
public toilets on Google maps as ‘SBM Toilets’. It has
achieved ‘ODF without failure’ as its status under the
K akching with a population of around 32138 is an
agricultural town and due to its output of paddy it
is also known as the ‘Granary of Manipur’. In terms of
T angla is a town and a town area committee in what
was Darrang district and is now Udalguri district in
the Indian state of Assam. It was a prominent business
S ibsagar is an important historic and industrial city of
Assam. It is a leading centre for oil production. Sibsagar
(or Sivasagar) is situated at a distance of 350 kilometers
Open Defecation Free assessment. Under the Direct population, development and education, Kakching is the place for jute, beetle nut, rice, etc. and a host of small from the capital city of Guwahati. The surface towards
observation assessment, the ULB has scored a total of 944 second biggest town in Manipur next only to Imphal. scale industries and centre of culture in erstwhile the east of Sibsagar is flat and the soil in these parts has a
marks out of 1250 marks, obtaining a rank of 782 all over Sekmal River flows through the town which is one of the Darrang district. Tangla is an educational hub in the whitish appearance, favorable for the cultivation of rice.
India. This is considered as a high quality performance by most important rivers in Manipur as it runs northwards entire Udalguri district. Students come from many places Gaurisagar Tank is a major tourist destination in Assam,
a less populated ULB. Majority of the residential areas, and gives water in and around Kakching town. to study in Tangla. built about 200 years ago.
commercial areas, community toilets, public toilest were Sibsagar has been awarded as the ‘Cleanest City’ in the
found to be substantially clean. Catchment areas like bus Kakching bagged the award for Cleanest City in North Tangla administration has been awarded the ‘Fastest North East Zone under the 50k to 1 lakh population
stations and auto/taxi stands were found to be clean and East Zone in Swachh Survekshan 2018. The prime reason Moving city’ award from North East zone (less thn 1 lakh category in Swachh Survekshan 2019.
public friendly. ULB has promoted Swachh Survekshan of the award was the active participation shown from population category) as it has successfully improved its In the ODF assessment, the ULB has been declared as
2019 in all of its ward areas which were sampled as part the public end. This has been continued as Kakching has rank by 150 position from Swachh Survekshan 2019 ‘ODF without Failure’. ULB has scored around 569 marks
of the direct observation survey. received the 3rd rank for ‘Cleanest city’ in the overall program. The city has a total of 1457 marks out of a out of the total 1250 marks in the direct observation
North East zone in Swachh Survekshan 2019. maximum of 5000 marks overall. In DO, it has scored 545 component. During the on-ground assessment, most
marks out of 1250, and in Citizens Feedback, it has scored of the residential and commercial areas have found to
It has achieved ‘ODF without failure’ as its status under 846 on 1250. During Swachh Survekshan 2019, a total of be clean and garbage free. The ULB administration
the Open Defecation Free assessment. Under the direct 258 citizens of Tangla provided their feedback. Majority has directed its objective towards creating a clean and
observation component it has obtained a total score of of the residential and commercial areas surveyed were hygienic environment.
802 marks out of 1250. Kakching administration through recorded to be clean and garbage free during the visit of
its constant efforts has managed to maintain most of its the independent assessors.
ward area clean and garbage free. During the on-ground
assessment it was found that majority of its residential/
commercial areas and catchment areas like bus stations,
auto/taxi stands are regularly cleaned. The people work
hand-in-hand with the Kakching Municipal Council in an
endeavor for a cleaner and better Kakching.

128 129
Diphu Town Committee, Assam Lunglei Notified Town, Mizoram guided and inducted by MUP members. A SV was elected
in every MUP unit within the town. These Sanitation
Best City in Citizens’ Feedback North East Best City Innovation and Best Practices’– Volunteers (SV) worked for the cleanliness of the
Zone in >50,000 - 1 Lakh Category North East Zone in >50,000-1 Lakh Category town by-cleaning the road side, drains and pavements
individually and as groups. The ULB/DUDO provided
Star Rating: None ODF Status: None Star Rating: None ODF Status: ODF them with safety gear like gloves, mask and garbage bags
etc. based on the number of volunteers in the Unit.

Zonal Rank SS2019 (North East) # 148 Zonal Rank SS2019 (North) # 45 Presently, there are more than 300 Sanitary Volunteers
Zonal Rank SS2018 (North East) # 24
(SV) in Lunglei Town to support this drive.
Zonal Rank SS2018 (North East) # 78

Lunglei has secured the #1strank in the north-east zone

Overall Score (5000 Marks) 945 Overall Score (5000 Marks) 1386 in the category-‘Innovations and Best Practices’ under
population of 50k-1lacs.
PART-1: Service Level Progress Score (1250 M) 19 PART-1: Service Level Progress Score (1250 M) 85

PART-2: Certification Score (1250 M) 0 PART-2: Certification Score (1250 M) 150

Bongaigaon Municipality, Assam Management under the Swachh Survekshan 2019,
PART-3: Direct Observation Score (1250 M) 145 PART-3: Direct Observation Score (1250 M) 650
the city has scored 363 marks out of 790, making it
PART-4: Citizen Feedback Score (1250 M) 501
Best City Solid Waste Management’-North a high performer in terms of maintenance of public
PART-4: Citizen Feedback Score (1250 M) 781
East Zone in >50,000 - 1 Lakh Category facilities and general cleanliness of the city’s commercial
Innovation and Best Practices Score (62 M) 3 and residential areas. During the on ground assessment,

D iphu is the headquarters for Karbi Anglong district

in the state of Assam in India. This small town is a
popular tourist hill station for people of nearby cities. As C itizen led Innovation and Best Practices- Mobilization
of Mizo Upa Pawl (MUP) Senior Citizen to Form
Star Rating: None ODF Status: ODF majority of the Residential Areas and Commercial
Areas were found to be substantially clean, indicating
the quality work imparted by the city administration.
Zonal Rank SS2019 (North East) # 55
of 2011 India census, Diphu had a population of 63,654. Sanitation Volunteers (SVs) Furthermore, it was observed that most of the catchment
Based on population,Males constitute 52 percent of the Zonal Rank SS2018 (North East) # 96 areas like vegetable market/fruit market and bus stations
population and females 48 percent. Diphu has an average Lunglei town of Mizoram has been part of Swachh were kept clean through regular sweeping and garbage
literacy rate of 90 percent, higher than the national Survekshan since 2018. collection. Bongaigaon being an industrial state, the
Overall Score (5000 Marks) 1355
average of 59.5 percent: male literacy is 94 percent and, catchment areas are unevenly spread out, but the ULB
female literacy is 86 percent. Lunglei ULB submitted a project under the category of PART-1: Service Level Progress Score (1250 M) 2 has profoundly managed to fulfill the objective of clean
‘Innovation and Best Practices’-Mobilization of Mizo Upa and hygienic environment.
In Swachh Survekshan 2018, ULB scored a dismal 565 Pawl (MUP) Senior Citizen to Form Sanitation Volunteers PART-2: Certification Score (1250 M) 150
out of 1400 marks under citizen feedback. In 2019, it (SVs) which has been selected to be a part of the projects PART-3: Direct Observation Score (1250 M) 475 Under the Citizen Feedback component, around 96% of
showed significant improvement by scoring 781 out of under innovation and best practices. the total residents who had participated in the survey
1250 marks, an increase of 12 percent from last year. PART-4: Citizen Feedback Score (1250 M) 728 had expressed satisfaction with the cleanliness level in
More than 96.86 percent of citizens were well informed The Mizo Upa Pawl(MUP) Senior Citizen Association SWM Indicators Score (1783 M) 667 the city and were of the opinion that garbage collection
that their city was participating in Swachh Survekshan formed in 1952, has 160 branches within the Lunglei services are regularly practiced. More than 80% of the
2019 and over 94.51 percent agreed with the fact that district with a total enrollment of nearly 20000 members. respondents stated that they were constantly exposed
provisions made for maintaining cleanliness in their
city are quite visible, and was certainly better than last
year. Town Committee made a strong move to increase
With an aim of making Lunglei urban areas Open
Defecation Free (ODF),this project was initiated in 2018
B ongaigaon, situated in the north eastern state of
Assam, offers a rich heritage of historical buildings,
old temples, and forests for the tourists and is also well
to awareness campaigns related to the significance of
segregation of waste at source in the processing of waste.

accessibility and availability of litter bins and safe/ by Mizo Upa Pawl (MUP) Senior Citizen Association known for its petrochemical industry. It is one of the
clean toilets or urinal in commercial and public places. along with District Urban Development Officers (DUDO) largest commercial and industrial hubs of North-East
81 percent of total interviews conducted reflected the to make youth Sanitation Volunteers (SV) who will be India. The solid waste management (SWM) activity
positive response to this move in their feedback. Under of Bongaigaon Municipality is directly linked with
the Direct Observation component, the impressive generation, storage, collection, transfer, processing
scores in the citizen feedback were further reinforced by and disposal of solid wastes and promoting sanitation
the 72.5 percent the municipality scored for cleanliness and cleanliness drive. The city has been ranked 1st as
of residential and commercial spaces the ‘Best City in Solid Waste Management’ in North
East Zone under 50k to 1 lakh population category by
achieving 667 out of a maximum of 1783 marks allocated
under ‘SWM infrastructure and services’ in the Swachh
Survekshan 2019 assessment protocol.

Lunglei town of Mizoram has been part of Swachh

Survekshan since 2018.

In the Direct Observation component of Solid Waste

130 131
Tezpur Municipal Board, Assam Champai Nagar Panchayat, all the residential and commercial area was clean and
garbage free. More than 50% of the sampled community
Fastest Mover City North East Zone in Mizoram and public toilets were found to be well equipped with
>50,000 - 1 Lakh Category facilities like light, water supply, cleaning, safe disposal,
Cleanest City North East Zone in >25,000 – feedback system etc. Around 77% of the catchment areas
50,000 Category like vegetable/fruit market, meat/fish market, and bus
Star Rating: None ODF Status: Self Declared ODF
stations were found to be substantially [Link] nearly
Star Rating: None ODF Status: ODF 75% of the ward areas, Swachh Survekshan 2019 was
Zonal Rank SS2019 (North East) # 81 promoted by the ULB through hoardings, banners or wall
Zonal Rank SS2019 (North East) # 11
paintings thus creating awareness among the masses.
Zonal Rank SS2018 (North East) # 156
This highlights the efforts put in by the administration
Jump in Positions 75↑ Zonal Rank SS2018 (North East) # 33 towards creating a clean and safe environment for all.

Overall Score (5000 Marks) 1229 Overall Score (5000 Marks) 1738 Barpeta Municipal Board, Assam
PART-1: Service Level Progress Score (1250 M) 73 PART-1: Service Level Progress Score (1250 M) 59 Best City Feedback - North East Zone in
PART-2: Certification Score (1250 M) 25 PART-2: Certification Score (1250 M) 150 >25,000 – 50,000 Category
PART-3: Direct Observation Score (1250 M) 496 PART-3: Direct Observation Score (1250 M) 733 hoarding boards advertising Swachh Survekshan 2019.
Star Rating: None ODF Status: Self Declared ODF
PART-4: Citizen Feedback Score (1250 M) 635 PART-4: Citizen Feedback Score (1250 M) 796 The citizens’ positive opinions reflect in the cleanliness
Zonal Rank SS2019 (North East) # 67 assessment of the residential and commercial/public

T ezpur is a city and urban agglomeration in Sonitpur

district, Assam state. It is on the banks of the river
Brahmaputra. The economy of Tezpur is dependent on C hamphai, located in the Mizoram State, is a bustling
commercial town at the Indo-Myanmar border. It is
Zonal Rank SS2018 (North East) # 76
areas of the city, securing a score of 82 percent.

its tea gardens. There are many tea gardens surrounding the headquarters of Champhai district, one of the eight
Count of Citizen Feedback 252
Udaipur Nagar Panchayat, Tripura
the town. Tezpur has manufacturing plants of FMCG districts in the state. It is known for its well-tended
brand Dabur and Patanjali’s mega food park is under vineyards, passion fruit orchards and the recently Overall Score (5000 Marks) 1295 Best City Innovation & Best Practices - North
construction. Presently, Tezpur is a commercial, introduced ‘Kiwi’ fruit plantations in the surrounding East Zone in >25,000 – 50,000 Category
PART-1: Service Level Progress Score (1250 M) 63
administrative and educational center. It also houses a hill slopes that provide a kaleidoscope of colors which
major base of the Indian Army and Airforce (Salonibari), are worth visiting. Champhai is one of the oldest places PART-2: Certification Score (1250 M) 25 Star Rating: None ODF Status: Self Declared ODF
I.T.B.P, Bihaguri. wherein theMizo tribes got settled.
PART-3: Direct Observation Score (1250 M) 365
Zonal Rank SS2019 (North East) # 132
Sonitpur Swachhata Mela held at Tezpur to implement It has been awarded as the ‘Cleanest city’ from North East PART-4: Citizen Feedback Score (1250 M) 842
a policy which can bring awareness and responsibility region (in the population category of 25k-50k) under the Zonal Rank SS2018 (North East) # 98
among the common masses to make the people
conscious about keeping the environment neat and
clean. They further stressed that a pilot project would
Swachh Survekshan 2019 program. It has achieved ‘ODF
without failure’ as its status under the Open Defecation
Free assessment. Under the direct observation
B arpeta houses the Municipal Board and District
headquarters of Barpeta district of Assam. The city is
located 90 kilometers North-west of Guwahati and is one
Overall Score (5000 Marks) 1015

be taken with the cooperation of Soil and Waste component, the city scored a total of 733 marks out of of the major cities in Western Assam. PART-1: Service Level Progress Score (1250 M) 32
Management to utilize the useless materials for 1250, obtaining a rank of 1689 all over India. The on-
PART-2: Certification Score (1250 M) 25
reproducing organic manure. ground assessment findings show that nearly 75% of Barpeta’s performance in the Swachh Survekshan has
seen a 29% increase from its performance in 2018, based PART-3: Direct Observation Score (1250 M) 373
Tezpur has been applauded for the efforts that it has on the marks it received under citizen feedback.
taken in the last one year to make the city one of the PART-4: Citizen Feedback Score (1250 M) 585
cleanest in the country and has been awarded as the The citizens of Barpeta have firmly backed the efforts of Innovation and Best Practices Score (62 M) 3
‘Fastest Moving City’ (50k-1 lakh population category) the city across various facets of sanitation. 99.6% of the
from North Eastern Zone in Swachh Survekshan citizens believe that city-wide cleanliness has seen an
2019. The quality work of the administration towards
cleanliness and sanitation drive is evident from the
jump of 75 positions in its rank from #156 in Swachh
improvement from last year and report satisfaction with
current state. There is citizen-wide consensus about the
increased ease of access to litter bins and clean urinals in
U daipur is the third biggest city in the state of Tripura.
It is popularly known as the ‘tourist capital of
Tripura’. Being the well-known tourist destination of our
Survekshan 2018 to Rank #81 in Swachh Survekshan public spaces. country, Udaipur Municipal Council has encouraged their
2019. The city has a total of 1229 marks out of a citizens to actively participate in the implementation of
maximum of 5000 marks in the Swachh Survekshan What is particularly remarkable is that majority of citizens the Swachh mission initiatives in a timely and innovative
2019 assessment. In the direct observation (>99%) were aware that their city was participating in this manner.
component, it has scored a total of 496 marks out of year’s Swachh Survekshan. This demonstrates the efforts
1250 marks, and in the Citizens Feedback component, made by the Municipal Council to raise awareness about The city has bagged the 1st rank in the Innovation and
it has scored a total of 634 marks out of a maximum Swachh Survekshan. This is evident from the on-field Best practices award among cities with population
of 1250 marks. assessment, which reports the presence of city-wide category between 25,000 and 50,000 in North East zone.

132 133
Lumding Municipal Board, Assam city administration towards maintenance of sanitation
and cleanliness in all the ward areas. The on ground
assessment report indicates that, majority of the
M ayang Imphal is a Municipal Council situated in
Bishnupur district of Manipur state. It is located on
the bank of the Imphal River also known as the Manipur
Best City Solid Waste Management - North
East Zone in >25,000 – 50,000 Category ward areas were observed to be substantially clean. River. On the southwest of it, there is the Loktak lake, the
Furthermore, majority of the CTs/PTs surveyed were largest freshwater lake in the North East India.
Star Rating: None ODF Status: None found to clean and in proper functioning state with all
the essential basic services like lights, water availability, Mayank Imphal has bagged the ‘Cleanest City’ award
gender friendly and operational timings. As the final in North East Zone (in less than 25000 population
Zonal Rank SS2019 (North East) #22 outcome suggests, Lumding administration has observed category) in Swachh Sarvekshan 2019 program. In the
to be carrying out the Swachh Bharat Mission activities service level progress report, it has obtained a total of
Zonal Rank SS2018 (North East) # 43
in a more efficient manner. 229 marks out of 1250 marks. As per the Solid Waste
National Media Centre, New Delhi. The workshop was Management Rules 2016, the administration has
Overall Score (5000 Marks) 1565 Under the Citizen Feedback component, all the total organized by the administration in association with the directed the identified bulk waste generators to practice
residents who had participated in the survey expressed State Mission Directorate (SBM) of Assam. on-site composting of wet waste within its premises.
PART-1: Service Level Progress Score (1250 M) 11
immense satisfaction towards the cleanliness drive in The ULB has ensured the provisions of water availability
PART-2: Certification Score (1250 M) 0 all the city areas. Source segregation of waste being an The administration has bagged the award of ‘Fastest in all of its constructed IHHL toilets. All of the public
integral section in the processing of solid waste, Lumding Mover City’ from North East zone (in the 25k-50K toilets in the city has been mapped as ‘SBM toilets’ on
PART-3: Direct Observation Score (1250 M) 717 administration has done a significant job in this area as population category) in Swachh Survekshan 2019. This Google maps thus giving easy access to the public.
PART-4: Citizen Feedback Score (1250 M) 837 more than 97% of the respondents are satisfied with the award comes as the result of quality work imparted by the
ULB administration’s effort towards awareness programs administration towards building the roadmap for a clean The physical composition of municipal solid waste
SWM Indicators Score (1783 M) 915 and campaigns about source segregation of waste. environment for all. The ranking of the administration (MSW) in Mayang Imphal has a maximum content of
Approximately 94% of the residents had reported that in Swachh Survekshan 2019 has seen a jump of 110 organic waste followed by plastic and paper. The physical

L umding city is a municipal board present in the Hojai

District of Assam [Link] has a mixture of town, village
and city and has mixed diversification in terms of religion,
ULB has placed litter bins in the residential and commercial
areas which are already in use by the residents.
positions compared to Swachh Survekshan 2018
program. The city has secured a total of 1189 marks out
of a maximum of 5000 marks in the overall assessment
composition suggests that the adoption of technologies
such as compost and recycling plant is imperative in
the management of MSW in Mayang Imphal municipal
practices and languages. Lumding annually witnesses of Swachh Survekshan 2019. It has scored a total of council. The municipality collaborates with NGOs to
scarcity of water during summers, landslides during
Lanka Municipal Board, Assam 482 marks out of 1250 marks in the direct observation carry out the municipal solid waste. NGOs are also
monsoon but the administration has been regularly active assessment and in the Citizens’ Feedback assessment, assigned for collection, transportation and disposal of
‘Fastest Mover’ City North East Zone in
in delivery of public [Link] city has been ranked it has obtained a total of 671 marks out of a maximum MSW. The ULB has self-declared as ODF free. It has
1st among the ULBs from North East zone surveyed >25,000 – 50,000 Categoryy of 1250. The on-ground assessment and the citizen obtained a total marks of 846 out of 1250 in the direct
for Best City in Solid Waste Management in 25k to 50k feedback responses indicate the cleanliness level in the observation assessment. The survey results indicate
population category by achieving 915 out of a maximum Star Rating: None ODF Status: Self Declared ODF city area along with the sweeping activity being carried that 82.5% of the residential and commercial areas are
of 1783 marks allocated under ‘SWM infrastructure and out in the ward areas along with strategic placement of regularly kept clean. ULB has been regularly keeping
services’ in the Swachh Survekshan 2019 assessment Zonal Rank SS2019 (North East) #88 litter twin bins. The assessment findings also indicate the catchment areas like bus station/auto/taxi stand area
protocol. active involvement of the administration in promoting clean and garbage free.
Zonal Rank SS2018 (North East) # 198 the Swachh Survekshan campaigns in its city areas.
In the Direct Observation component of Solid Waste Jump in Positions 110↑
Management under the Swachh Survekshan 2019, Mayang Imphal Municipal Lamlai Nagar Panchayat, Manipur
the city has secured 546 marks out of a maximum of
790 marks, indicating the good performance of the Overall Score (5000 Marks) 1189
Council, Manipur Best City Feedback - North East Zone in <
PART-1: Service Level Progress Score (1250 M) 11 Cleanest City North East Zone in < 25,000 25,000 Category

PART-2: Certification Score (1250 M) 25

Category
Star Rating: None ODF Status: Self Declared ODF
PART-3: Direct Observation Score (1250 M) 482 Star Rating: None ODF Status: Self Declared ODF
Zonal Rank SS2019 (North East) #9
PART-4: Citizen Feedback Score (1250 M) 671
Zonal Rank SS2019 (North East) #4 Zonal Rank SS2018 (North East) # 13

L anka is a town and a town area committee in Hojai

district in the Indian state of Assam. A famous Sikh
Gurudwara was constructed to commemorate his visit.
Zonal Rank SS2018 (North East) #4 Count of Citizen Feedback 252

Every year Sikhs from all over India and foreign visit this Overall Score (5000 Marks) 1939 Overall Score (5000 Marks) 1757
holy place.
PART-1: Service Level Progress Score (1250 M) 229 PART-1: Service Level Progress Score (1250 M) 135
To promote cleanliness among citizens, the administration
PART-2: Certification Score (1250 M) 25 PART-2: Certification Score (1250 M) 25
has conducted events such as presentations on key
elements of Swachh Survekshan, distribution of Swachh PART-3: Direct Observation Score (1250 M) 846 PART-3: Direct Observation Score (1250 M) 735
Survekshan guide books and brochures and national
PART-4: Citizen Feedback Score (1250 M) 839 PART-4: Citizen Feedback Score (1250 M) 862
webcast of the launch of Swachh Survekshan from

134 135
L amlai also known as Lamai, is a Nagar Panchayat in
Imphal East district in state of Manipur. S onamura is a town and the headquarter of Sonamura
Subdivision in Sipahijala district in the Indian state of
Tripura. It lies on the border with Bangladesh, to the east
Both city officials and citizens showed remarkable of Comilla. It contains a hospital, police station, jail, and
awareness and initiative in helping assess the state of a town hall.
cleanliness and sanitation of Lamlai through face to face
feedback. This is evident from the award of ‘Best citizen With an objective to build a “Swachh Tripura” under
feedback’ the ULB has achieved in the North East zone Swachh Bharat Abhiyan, cleanliness drive is picking
(in the less than 25k population category) in the Swachh up momentum all across the Sonamura Sub-Division.
Survekshan 2019 campaign. It has been spearheading the cleanliness drive, with
several programmes being organized to ensure building
It is imperative to note that in a small town like Lamlai, awareness and voluntary participation of the people in
all of citizens surveyed reported being aware of their The city has obtained a total of 545 marks out of 790 ensuring a clean, hygienic environment all around. During
city’s active involvement in Swachh Survekshan 2019 marks In the Direct Observation component of Solid the cleanliness drive, the bazaar area, the school area
and considered their city to be clean, noting a significant Waste Management under the Swachh Survekshan 2019. were cleared off from the accumulated garbage and dust.
improvement from the previous year. Here, all of the This indicates the active role the administration has put
citizens surveyed reported increased visibility and ease sections of society and also organized collective actions in promoting the sanitation and general cleanliness of the Sonamura has been credited for the efforts that it has
of access to litter bins and 95% of citizens surveyed to contribute in India’s journey towards a ‘Swachh Bharat’. city areas. The on ground assessment report indicates that taken in the last one year to make the city one of the
claimed they were able to locate and access clean urinals 80% of all the Residential Areas and Commercial Areas are cleanest in the country, with the award of ‘Fastest Mover
in commercial and public spaces. The city has attained 1st rank in the Innovation and clean. Furthermore, most of the catchment areas like bus City’ from the North Eastern region (in less than 25k
Best practices award among cities with less than 25,000 stations, auto/taxi stands that were sampled were found population category) in Swachh Survekshan 2019. The
The resounding endorsement by Lamlai’s citizens is population in North East zone. to be substantially clean. The survey report indicates outcome is the result of increase of 150 rank positions the
reflected in the Direct Observation assessment. On- that the administration has successfully managed to administration has achieved from Swachh Survekshan
field assessment of residential and commercial/public Vairengte Notified Town, implement the cleanliness drive in the city areas. 2018. The city has obtained a total of 1410 marks out
areas and community/public toilets of the city, reported a of a maximum of 5000 marks in the Swachh Survekshan
score of 82.5% in cleanliness. Despite its diminutive size, Mizoram Under the Citizen Feedback component, all the total 2019 assessment. It has scored 594 marks out of 1250
Lamlai Nagar Panchayat made a commendable effort to Best City Solid Waste Management’- North residents who had participated in the survey citizens marks in the direct observation component and in the
make this sanitation initiative sustainable by ensuring had expressed satisfaction with the cleanliness level in Citizens’ Feedback assessment, it has scored 783 marks
East Zone in < 25,000 Category
that its community and public toilets are connected with the city. The respondents were also impressed with the out of the total 1250 marks. A total of 252 residents
onsite safe disposal system. efforts put in by the ULB towards promoting segregation participated in the citizen feedback component, which
Star Rating: None ODF Status: ODF
of waste at source. Approximately 98% of the residents were largely satisfied with the administration efforts
Ningthoukhong Municipal had reported that ULB has placed litter bins in strategic and work towards effective delivery of sanitation and
Council, Manipur Zonal Rank SS2019 (North East) # 10 locations and due to the availability of litter bins in the
respective residential and commercial areas, the garbage
cleanliness activities. During the on-ground assessment,
it was found out that majority of the residential and
Zonal Rank SS2018 (North East) # 32 vulnerable points have slowly been transformed. commercial areas were clean and garbage collection
Best City Feedback - Innovation and Best
Practices’ - North East Zone in < 25,000 and transportation is carried out on a regular basis. The
community/public toilets were found to be in functional
Category Overall Score (5000 Marks) 1750
Sonamura Nagar Panchayat, state and connected a safe and closed disposal system.
Star Rating: None ODF Status: ODF
PART-1: Service Level Progress Score (1250 M) 68 Tripura Furthermore, most of the catchment areas like auto-taxi
PART-2: Certification Score (1250 M) 150
stands, market areas and public spaces were found to be
Fastest Mover City- North East Zone in < clean and public-friendly.
Zonal Rank SS2019 (North East) # 61 PART-3: Direct Observation Score (1250 M) 735 25,000 Category
Zonal Rank SS2018 (North East) # 21 PART-4: Citizen Feedback Score (1250 M) 797
Star Rating: None ODF Status: Self Declared ODF
SWM Indicators (1783 M) 962
Overall Score (5000 Marks) 1332

V airengte is a town in the Kolasib district of Mizoram Zonal Rank SS2019 (North East) # 38
PART-1: Service Level Progress Score (1250 M) 144 State of India. Vairengte has one of the premier Zonal Rank SS2018 (North East) # 188
PART-2: Certification Score (1250 M) 150 training and research establishments of the Indian
Jump in Position 150 ↑
army specializing in unconventional warfare, especially
PART-3: Direct Observation Score (1250 M) 411 counter-insurgency and guerrilla warfare also known as
PART-4: Citizen Feedback Score (1250 M) 627 Counter-insurgency and jungle warfare schools (CIJWS). Overall Score (5000 Marks) 1410
The city has been ranked 1st among the ULBs from PART-1: Service Level Progress Score (1250 M) 8
Innovation and Best Practices Score (62 M) 11 North East zone surveyed for Best City in Solid Waste
Management in less than 25k population category by PART-2: Certification Score (1250 M) 25

N ingthoukhong is a municipal council in Bishnupur

district in the Indian state of Manipur. The
municipality has strived to create awareness amongst all
achieving 962 out of a maximum of 1783 marks allocated
under ‘SWM infrastructure and services’ in the Swachh
Survekshan 2019 assessment protocol.
PART-3: Direct Observation Score (1250 M)
PART-4: Citizen Feedback Score (1250 M)
594
783

136 137
 Zonal LEVEL AWARDS: South Zone
TABLE 20: Awarded ULBs - South Zone (Less than 1 lakh Population)
Sl. No. Award Category Name Of The ULB

1 South Zone's Cleanest City - No. 1 Periyapatna Town Panchayat

2 South Zone's Cleanest City - No. 2 Siddipet Municipality

South Zone
3 South Zone's Cleanest City - No. 3 Krishnarajanagara Town Municipal Council

4 Fastest Mover' in South Zone Kugalur Town Panchayat Periyapatna Town Panchayat,
Karnataka
TABLE 21: Awarded ULBs - South Zone (>50,000 to 1,00,000 Category)
Cleanest City No. 1 South Zone in < 1 Lakh
Sl. No. Award Category Name Of The ULB Category
1 Cleanest City in South Zone Sircilla Municipality
Star Rating:  ODF Status: ODF is done in all commercial areas, once a day sweeping in all
2 Best City in Citizens Feedback – South Zone Bod Uppal Municipality
residential areas, removal of animal dung, transformation
3 Best City in 'Innovation & Best Practices' - South Zone Kavali Municipality of GVPs, no solid waste in storm water drains/water
Zonal Rank SS2019 (South) #1 bodies and beautification of slums/old city areas. The
4 Best City in 'Solid Waste Management' – South Zone Hunsur Town Municipal Council Town Panchayat has also been successful in making it a
Zonal Rank SS2018 (South) #2
5 Fastest Mover' City – South Zone Tiruverkadu Municipality 100% bin free city.

Overall Score (5000 Marks) 3463 Under sustainable sanitation, Periyapatna Town
TABLE 22: Awarded ULBs - South Zone (>25,000 to 50,000 Category) PART-1: Service Level Progress Score (1250 M) 860
Panchayat has ensured 100% sewerage network to its
households/commercial establishments/CT/PTs and
Sl. No. Award Category Name Of The ULB water availability at all its Individual Household Latrines.
PART-2: Certification Score (1250 M) 350
1 Cleanest City in South Zone Hosadurga Town Municipal Council It is also notable that that more than 90% of the city’s CT/
PART-3: Direct Observation Score (1250 M) 1183 PTs are opened between 4:00 AM to 10:00 PM.
2 Best City in Citizens Feedback – South Zone Peerzadiguda Municipality
PART-4: Citizen Feedback Score (1250 M) 1070
3 Best City in 'Innovation & Best Practices' - South Zone Sullurpet Municipality To create awareness among the citizens about sanitation
and Swachh Survekshan, the city had created short

P
4 Best City in 'Solid Waste Management' – South Zone Bhavani Municipality eriyapatna is a town situated on Mangalore-Mysore- movie/jingle that circulated through social media and also
5 Fastest Mover' City – South Zone Kottakuppam Town Panchayat Bangalore highway at a distance of 70 km from conducted campaigns to reach out to as many citizens as
Mysore in the state of Karnataka. possible. Periyapatna Town Panchayat has also worked
in capacity building of the SBM staff through e-learning
All residential as well as commercial areas of the ULB are portals and by conducting [Link] Panchayat has
TABLE 23: Awarded ULBs - South Zone (< 25,000 population Category) covered under 100% door-to-door garbage collection also actively enforced all the bye-laws related to solid
Sl. No. Award Category Name Of The ULB as well as source [Link] city also ensures that waste management, open defecation etc.
more than 60% of its wet waste is treated efficiently in
1 Cleanest City in South Zone Tirumakudal Narsipur Town Panchayat decentralized or centralized waste processing plants. In the on-field assessment, the city scored whopping
2 Best City in Citizens Feedback – South Zone Mulki Town Panchayat In terms of integrating informal waste pickers into the 1183 out of a total of 1250 marks. Periyapatna’s
system, the city has done a phenomenal job by integrating residential areas, vegetable, fruits, fish and meat markets
3 Best City in 'Innovation & Best Practices' - South Zone Agaram Municipal Council more than 95% of them into the formal system. The city were found to be clean as well as litter bins at all the
4 Best City in 'Solid Waste Management' – South Zone Melathiruppanthruthi Town Panchayat has also not been left behind in giving benefits to sanitary locations and large hoardings, banners attempting to
workers like personal protection equipment, medical spread awareness about the importance of cleanliness
5 Fastest Mover' City – South Zone Thiruporur Town Panchayat benefits, giving training, and doing monthly recognition and the Swachh Bharat Mission. The catchment areas of
of the best performing workers. the railway station and bus station situated in the city
were also found to be very clean and well maintained,
Periyapatna Town Panchayat scores full marks in 100% with dustbins placed at all shops. The city has also worked
wards being clean by making sure twice a day sweeping on beautification of slums/old city areas, flyovers etc.

138 139
Not only in direct observation and service level progress, 80% of them. The city has also not left behind in giving Krishnarajanagara Town
the city did a phenomenal job in Citizen Feedback as well. benefits to sanitary workers like personal protection
The citizens of Periyapatna participated with enthusiasm. equipment, medical benefits, giving training, and doing Municipal Council, Karnataka
It is monumental for the Municipal Council where 99% monthly recognition of the best performing workers.
of its citizens who had given face to face feedback were Cleanest City No. 3 South Zone in < 1 Lakh
aware of the fact that their city is participating in the The city has also secured marks in the Home composting Category
Swachh Survekshan 2019. Also more than 98 % of the indicator with more than 2% of the total households of
citizens had also reported that they were satisfied with the city processing their wet waste at home. Star Rating: None ODF Status: ODF
the cleanliness of their city, and believed that it was
definitely better than last year. Same number of citizens Under sustainable sanitation, Siddipet Municipality has Zonal Rank SS2019 (South) #3
also claimed that they are able to find and access clean ensured more than 70% sewerage network in the city.
toilets/urinals in public places. Having been certified ODF+ by MoHUA, the council Zonal Rank SS2018 (South) #7
has addressed all requirements of its citizens, including
construction of Individual Household Toilets (IHHLs) different monetization strategies. All the existing Bulk
Overall Score (5000 Marks) 3082
with water availability at source. Adding to that, all of Waste Generator (BWG) in the town are practicing on
the public toilets of the city are uploaded on the Google PART-1: Service Level Progress Score (1250 M) 886 site processing of the waste generated. 100 percentage
maps to be easily accessed by the general public. of households/commercial establishments/CT and PT
PART-2: Certification Score (1250 M) 150
are mapped to sewerage system or have septic tanks.
To create awareness among the citizens about sanitation PART-3: Direct Observation Score (1250 M) 1173 Furthermore, the city has implemented high standards
and Swachh Survekshan, the city had created short of waste management systems, sanitation, IEC activities,
movie/jingle that circulated through social media and also PART-4: Citizen Feedback Score (1250 M) 873 behaviour change measures and capacity building
conducted campaigns to reach out to as many citizens initiatives.
as possible. Siddipet Municipality has also worked in
capacity building of the SBM staff through e-learning
portal. K rishnarajanagara is a Town Municipal Council (TMC)
in Mysore district in the state of [Link] was
named after Krisharaja Wodeyar, the maharaja of Mysore.
The Direct Observation component involved
assessment by an on-field assessor of public facilities
regarding cleanliness and regular maintenance,
The Municipality has also actively enforced all the Bye- Krishnarajanagara is well connected by rail and road to Krishnarajanagara has received 1173 marks out
laws related to solid waste management, open defecation places such as Mysore, Hassan and Hunsur. The famous of 1250. This signifies that many of the facilities
Siddipet Municipality, Telangana etc. Chunchanakatte falls are located about 13 km from impeccably maintained and cleaned by the local
Krishnarajanagar. The town has actively implemented administration, as well as the IEC messaging, was found
Cleanest City No. 2 South Zone in < 1 Lakh In the on-field assessment, Siddipet’s residential areas, Swachh BharatMission initiatives in a timely and satisfactory by the independent [Link] sample
Category commercial areas, Vegetable, fruits, fish and meat innovative manner. It has brought laurels to the town wards visited were found to have twice a day sweeping
markets, Bus and Auto stands were found to be clean as with the cleanest city award in the south zone with a in residential areas as well as commercial areas including
Star Rating:  ODF Status: ODF+ well as litter bins at locations and large hoardings, banners commendable score of 3082 out of a maximum of 5000 festivals and Sundays. The town was found to have
about cleanliness and the Swachh Bharat Mission. in the population category between 25,000 and 50,000. taken action within the standards and requirements
of the Swachh Bharat Mission, and was found to be
Zonal Rank SS2019 (South) #2 A city with a population of less than one lakh has received In part I- Service Level Progress, the city has reasonably excellent in most respects. Waste under each category
Zonal Rank SS2018 (South) #1 a humongous amount of citizen feedback. More than scored well with 886 marks out of a total of 1250. is then either recycled, reused, or reclaimed through
35000 citizens participated actively in the face to face Notably, the town municipal council has conducted different [Link] the CTs/PTs were found to be
feedbacks. Not only that, even remarkable is the fact that special drives among the residents to create awareness connected with a safe on-site disposal system or sewer
Overall Score (5000 Marks) 3170 almost 100% of the citizens were aware that their city for source segregation of waste at household level. network and IEC Messages were found to be present at
PART-1: Service Level Progress Score (1250 M) 664 was participating in this year’s Swachh Survekshan, and Thus, the town has 100 percent of coverage of door to all of them. All the vegetable markets surveyed during
99.7% of them had also asserted that they were satisfied door garbage collection and segregation at source. All SS2019, were found to be substantially clean and all
PART-2: Certification Score (1250 M) 550 with the cleanliness of their city. The efforts of the City commercial areas are swept twice a day and have of them either had visible signages for the public for
are visible, and have been acknowledged by its citizens placed twin bins for the convenience of public. In maintaining cleanliness in the area or posters/paintings
PART-3: Direct Observation Score (1250 M) 939
with more than 97% stating that they are now able to order to reap maximum benefits under service delivery depicting the advantages of on-site composting.
PART-4: Citizen Feedback Score (1250 M) 1017 easily spot litter bins in commercial and public areas and of solid waste management, the town has put in place
more than 99% find access to clean toilets/urinals in mechanism of ICT based monitoring mechanism for The Krishnarajanagara TMC has certified as ODF
public places. ward wise garbage collection. The Krishnarajanagara without failure under ODF certification.

S iddipet is a town in Siddipet district of the Indian state

of Telangana. It is a municipality and the headquarters
of Siddipet District.
TMC has formally integrated Informal Waste Pickers
into sustainable livelihoods through different
stakeholders. ULB has made to avail the provision of
In citizen feedback component, the town has received
overwhelming positive responses from their citizens
necessary personal protection equipment (PPE) to all through their feedbacks. More than 97 per cent of the
All residential as well as commercial areas of the ULB sanitary workers. The city has set up its own mechanism respondents participated in the survey had validated
are covered under more than 90% door-to-door garbage to manage construction and demolition (C7D) waste that their areas were apparently cleaner than last year.
collection as well as source segregation. In terms of as per C&D Waste Management Rule, 2016. The local Majority of the respondents opined that they were
integrating informal waste pickers into the system, the body has mechanism to recover the operational cost easily able to spot litter bins and also equally placed in
city has done a phenomenal job by integrating more than of sanitation and solid waste management through commercial and public areas.

140 141
Kugalur Town Panchayat, Tamil cleanest in the country and has been awarded as the Sircilla Municipality, Telangana
Fastest Mover in South Zone (<1L population category)
Nadu in Swachh Survekshan 2019. They were able to take Cleanest City No. 3 South Zone in >50,000 -
a jump of 975 positions from Rank #1060 in Swachh 1 Lakh Category
Fastest Mover South Zone in < 1 Lakh Survekshan 2018 to Rank #85 in Swachh Survekshan
Category 2019. The city has a total of 2114 marks out of a
maximum of 5000 marks overall. Kugalur has scored
Star Rating:  ODF Status: ODF+
Star Rating: None ODF Status: ODF 797 marks out of 1250 in DO, and in Citizens’ Feedback,
it has scored 849 on 1250. Zonal Rank SS2019 (South) #4
Zonal Rank SS2019 (South) # 85
More than 77% of wards present in ULB have practiced Zonal Rank SS2018 (South) #5
Zonal Rank SS2018 (South) # 1060 door to door collection of waste. The ULB has properly
adopted the mechanism of managing construction and Overall Score (5000 Marks) 2903
Jump in Positions 975↑
demolition waste as per C&D WASTE MANAGEMENT
RULES 2016. More 90% of household/commercial PART-1: Service Level Progress Score (1250 M) 316
Overall Score (5000 Marks) 2114 toilets/ CT/PT are connected to closed onsite safe bins at all the locations and large hoardings, billboards
PART-2: Certification Score (1250 M) 550
sanitation system. The ULB has also scored more than attempting to spread awareness about the importance
PART-1: Service Level Progress Score (1250 M) 318
100% for the presence of water availability in all the PART-3: Direct Observation Score (1250 M) 1054 of cleanliness and the Swachh Bharat Mission. The
PART-2: Certification Score (1250 M) 150 IHHLS. This ULB has notified and enforced plastic waste catchment areas of the railway station and bus station
PART-4: Citizen Feedback Score (1250 M) 984
management 2016 rules and user charges for collection situated in the city were also found to be litter free and
PART-3: Direct Observation Score (1250 M) 797 of waste from bulk waste generators. well maintained, with dustbins placed at all shops.
PART-4: Citizen Feedback Score (1250 M) 849
It has received large amount of positive feedback from
its citizens, taking its score up to 849 out of 1250 in this S ircilla is a town and the district headquarters of
Rajanna Sircilla district in the Indian state of Telangana.
The city has also worked hard on beautification of
slums/old city areas, flyovers etc.

K ugalur is a panchayat town in Erode district in the

Indian state of Tamil Nadu
component. During Swachh Survekshan 2019, a total of
252 citizens of Kugalur provided their feedback. 100%
of the citizens were in the opinion that toilets/urinals
It is located on the banks of Maner River in the Sircilla
mandal of Sircilla revenue division. It is popularly known
as Textile town due to the presence of large number of
Sircilla is declared 2 star rating under GFC and has a
status of ODF+ as well.
Kugalur has been applauded for the efforts that it has are now accessible and clean. power looms, textile processing and dyeing units.
taken in the last one year to make the city one of the Not only in direct observation and service level progress,
Sircilla Municipality has also successfully attempted in the city did a tremendous job in Citizen Feedback as
making it 100% bin free city. well. The citizens of Sircilla Municipality participated
with vigour. It is fabulous for the Sircilla Municipality
More than 95% of Bulk Waste generators practice on- where 90% of its citizens who were taken the face to
site processing. face feedback, were aware of the fact that their city
is participating in the Swachh Survekshan [Link]
Under sustainable sanitation, has ensured 100% more than 90 % of the citizens had also reported that
sewerage network to its households/commercial they were satisfied with the cleanliness of their city,
establishments/CT/PTs and water availability at all its and believed that it was definitely better than last year.
Individual Household latrines. It is also remarkable to Same number of citizens also claimed that they are able
note that all the public toilets in the city are uploaded to find and access clean toilets/urinals in public places.
as SBM toilets on google maps. More than 95% of
construction sites are with toilet provision.

To create awareness among the citizens about sanitation

and Swachh Survekshan 2019, the city had created
short movie/jingle that circulated through social media
and also conducted campaigns to reach out to as many
citizens as possible. Sircilla Municipality has also worked
in capacity building of the SBM staff through e-learning
portals and by conducting workshops. The Sircilla
Municipality has also actively enforced all the Bye-laws
related to Plastic waste , solid waste management, open
defecation etc.

In the on-field assessment, the city scored 1054 out of

a total of 1250 marks which is commendable. Sircilla
Municipality residential areas, Vegetable, fruits, fish and
meat markets were found to be clean as well as litter

142 143
Boduppal Municipality, Telangana authorities reporting a 70% resolution rate. Kavali has secured the #1st ranking the south zone in
the category-‘Innovations and Best Practices’ under
Best City in ‘Citizen’s Feedback’ - South Zone The Direct Observation assessment provides population of 50k-1lacs.
in >50,000 - 1 Lakh Category supporting evidence to the citizen assessment. On-field
assessment of residential and commercial/public areas
reported a score of 80% on cleanliness and 90% on
Hunsur Town Municipal Council,
Star Rating:  ODF Status: ODF
basic infrastructure and cleanliness of community and Karnataka
public toilets.
Best City in ‘Solid Waste Management’ -
Zonal Rank SS2019 (South) #5
To make the initiative sustainable, the Municipality South Zone in >50,000 - 1 Lakh Category
Zonal Rank SS2018 (South) #8 has ensured that all community and public toilets are
Star Rating: NONE ODF Status: ODF
Count of Citizen Feedback 8256 connected to onsite-safe disposal systems. Additionally, Municipality has implemented a unique technology
to make citizens sanitation-sensitive, the Boduppal enabled system known as Black Spot Monitoring and
Municipality has displayed SBM messages across all Management (BSMM) System for identifying, inspecting, Zonal Rank SS2019 (South) #7
Overall Score (5000 Marks) 2863 community and public toilets. removing black spots and maintaining the once cleaned
areas of the municipality sustainably. This system is Zonal Rank SS2018 (South) #4
PART-1: Service Level Progress Score (1250 M) 262
Aside from its cleanliness initiative, the city has also implemented in all the 40 wards and at all the garbage
PART-2: Certification Score (1250 M) 500 focussed on wide-reaching beautification. Public vulnerable points (GVPs). Overall Score (5000 Marks) 2828
spaces, slums and older areas of the city have undergone
PART-3: Direct Observation Score (1250 M) 1117 PART-1: Service Level Progress Score (1250 M) 755
transformation. As a result, Boduppal has secured full Photographs of different categories of garbage
PART-4: Citizen Feedback Score (1250 M) 984 marks in its beautification assessment. vulnerable points(GVPs) (debris,overflowing and garbage PART-2: Certification Score (1250 M) 150
filled drains, garbage dumps in and around dumper bins,

B oduppal Municipality was constituted on 11th April,

2016, merging Boduppal and Chengicherla Gram Kavali Municipality, Andhra
unclean toilets, water stagnation, open defecation sites
and silt by the side of dividers)with latitude, longitude
PART-3: Direct Observation Score (1250 M)

PART-4: Citizen Feedback Score (1250 M)

991

931
panchayats of Rangareddy (now Medchal – Malkajgiri) Pradesh and time stamping are taken. An inventory is created
District of Telangana. Boduppal town is the largest urban from these photographs which are uploaded into the SWM Indicators Score (1783 M) 1357
area in Medchal district. Best City in ‘Innovation and Best Practices’ - state level data base. Through a mobile application, the

The citizen feedback response from Boduppal has

been encouraging. Over 8000 citizens participated in
South Zone in >50,000 - 1 Lakh Category
Star Rating:  ODF Status: ODF
pictures and their locations are sent to the smartphones
of the sanitary workers/maistries and the inspectors
of the respective wards. Then, the sanitary workers /
H unsur Municipal Council is a town present in the
Mysore District of Karnataka State. The town is known
for its timber trades especially teak which is considered
surveying the cleanliness of the city. Their feedback maistries conduct daily tours of the black spot areas, of high quality and durability. Tobacco cultivation, coffee
showed strong support for the Municipality’s efforts in clean them up and take pictures of these cleaned up curing and sheep farming also form important sources of
Zonal Rank SS2019 (South) # 106
improving cleanliness and solid waste management. sites. The BSMM process is monitored from the central livelihood for the residents of Hunsur. The city has been
Zonal Rank SS2018 (South) # 83 command and control center situated in the state ranked 1st as the ‘Best City in Solid Waste Management’
Citywide awareness of Swachh Survekshan was high and secretariat. The sanitation staffs are further instructed in South Zone under 50k to 1 lakh population category
citizens noted a marked improvement in the cleanliness to involve the local communities for preventing garbage by achieving 1357 out of a maximum of 1783 marks
Overall Score (5000 Marks) 2919
of the city from the previous year. Over 90 percent of accumulation at these sites. In the system, when allocated under ‘SWM infrastructure and services’ in the
the citizens surveyed reported increased visibility and PART-1: Service Level Progress Score (1250 M) 288 garbage dump is completely removed from a place, it Swachh Survekshan 2019 assessment protocol.
ease of access to litter bins and clean urinals in public is marked as a green spot. This spot is expected to be
spaces has improved. PART-2: Certification Score (1250 M) 500 maintained for a period of 30 days. Within 30 days, if All residential as well as commercial areas of the ULB are
PART-3: Direct Observation Score (1250 M) 312 the garbage accumulates again, the spot is marked as a covered under 100% door-to-door garbage collection.
The city has made an active effort to involve and resolve black spot and the procedure of converting it back into The ULB also manages to process most of the wet
issues of the average citizen. Just in the past year, PART-4: Citizen Feedback Score (1250 M) 918 a green spot restarts. waste being generated on a daily basis. The ULB has
7500 complaints have been lodged addressing various Innovation and Best Practices Score (62 M) 39 successfully managed to recover the cost incurred in the
deficiencies in Municipality services, with the Municipal Solid Waste Management and Home Composting operational and maintenance of sanitation and solid waste
Methodology on Safe Management of Waste. management through various revenue sources. The ULB

B lack Spot Monitoring and Management (BSMM)

System Kavali Municipality has led an initiative for safe
disposal and reduction of the solid waste through safe
has ensured that the bulk waste generators are practicing
on-site composting of wet waste generated by them.

Kavali is the second largest and most populous city management of waste by developing home composting
located at Sripottisriramulu Nellore District in Andhra techniques. This initiative has been taken up by forming
Pradesh. teams headed by elected master trainees for all the 50
micro pockets. The ULB has identified 99 micro pockets
The best practices initiated by the municipality of Kavali and 2 master trainees and trained them on home
under the Swachh Bharat Mission 2019, has accelerated composting methodology. Further, they have identified
its journey towards making the city cleaner. One such “paryavarana mitras” for all micro pockets at ward level
practice is Black Spot Monitoring and Management to monitor that this initiative has been taken up in
(BSMM) System. ground level for better implementation.

144 145
In the Direct Observation component of Solid Waste
Management under the Swachh Survekshan 2019, the
city has secured a total of 642 marks out of 790, which
T iruverkadu (or Thiruverkadu or TVK) is a western
suburb of Chennai, Tamil Nadu. It comes under
Thiruvallur district administration. It is famous for its
Hosadurga Town Municipal
Council, Karnataka
of organic waste. In fact, more than 95 per cent of the
households in the town has IHHL with functional water
connection.
highlights the good performance of the administration Devi Karumariamman Temple. Tiruverkadu has been
Cleanest City - South Zone in >25,000 –
towards promoting sanitation and cleanliness initiative in applauded for the efforts that it has taken in the last one Apart from its efforts in solid waste management,
its ward areas. During the on ground assessment, more year to make the city one of the cleanest in the country
50,000 Category sanitation, and other Swachh Bharat Mission
than 98% of the Residential Areas and Commercial Areas and has been awarded as the Fastest Mover City in SS Star Rating:  ODF Status: ODF initiatives, Hosadurga has performed well in Direct
were found to be substantially clean and garbage free. 2019 #264 in South Zone (50K-1L population category). Observation, the municipal council has scored 1076
Furthermore, more than 80% of the CTs/PTs surveyed marks out of 1250 and also 946 out of a maximum 1250
were also found to be functional and well equipped They were able to take a jump of 693 positions from Zonal Rank SS2019 (South) #8 in citizen feedback section. The community and public
with all the essential services of cleaning, light, water Rank 957 in Swachh Survekshan 2018 to Rank 264 in toilets in the town were found to have all the
Zonal Rank SS2018 (South) # 62
availability, gender friendly, feedback systems. All the Swachh Survekshan 2019. The city has a total of 1776 necessary facilities like water connection, electricity,
catchment areas like fish/meat market, vegetable/fruits marks out of a maximum of 5000 marks overall. In proper lighting and ventilation. The bus station was also
markets were also observed to be clean. Direct Observation, the ULB has scored 682 marks out Overall Score (5000 Marks) 2786 found clean with dustbins placed at the shops present
of 1250, and in Citizens Feedback, it has scored 743 out there. Toilets near the bus station had all the necessary
PART-1: Service Level Progress Score (1250 M) 413
Under the Citizen Feedback component, out of the total of the maximum of 1250. facilities as well. Random inspection of ULB officials at
residents who had participated in the survey citizens, PART-2: Certification Score (1250 M) 350 different places is an additional practice to foster active
more than 98% had expressed satisfaction with the 100% of household/commercial establishment/ CT/PT communication with citizens about cleanliness within
cleanliness level in the city areas and found the living is connected to a sewerage system or have septic tanks. PART-3: Direct Observation Score (1250 M) 1076 the city. The city has given adequate space for Swachh
environment visibly appreciating. Approximately 91% of PART-4: Citizen Feedback Score (1250 M) 947 Survekshan campaign.
the residents had reported that ULB has placed litter bins 100% of all public toilets are uploaded as SBM toilets
in strategic locations and were used by all. on Google maps. Under GFC rating, the city has been declared as 1 star. It

Under Innovations and best practices, it is found that

Hunsur administration has taken up the initiative of
The ULB has notified and enforced the plastic waste
management 2016 rules. The ULB has also notified
H osadurga is a town municipal council in the
Chitradurga district in the state of Karnataka. As of
the 2011 India Census, Hosadurga has a population of
has also been certified as ODF without failure.

In the Citizen Feedback component, more than 97 % of

utilizing solar power, bio-gas for various applications, and enforced user charges to be collected from waste 28,370. Earlier, it was well known for the cement and the surveyed citizens gave a positive feedback of their
involvement of private player for especially waste generators. allied industries. The town has been bestowed the best municipal body’s Swachh Bharat Mission activities and
collection of street vendors and various IEC campaigns clean city award among the cities in the south zone with are also satisfied with the improvement on cleanliness
for promotion of sanitation and cleanliness. Such It has received large amount of positive feedback from the population between 25000 and 50,000 surveyed over the year. Furthermore, more than 93 percent of
initiatives by the ULB have encouraged all the its citizens, taking its score up to 682 out of 1250 in this based under Swachh Survekshan 2019. the respondents shared that they were easily able to
stakeholders to take active participation in building a component. During Swachh Survekshan 2019, a total of spot litter bins in commercial and public areas because
sustainable environment for all. 252 citizens of Tiruverkadu provided their feedback. The town municipal council, apart from trying to bring in the litter bins were placed properly. The Urban Local
more efficiency into its workforce, has also been working Body is working to ensure cleanliness of the area and to
In case of Direct Observation, the city achieved 70% hard on the ground. Hosadurga has scored a total of provide good civic facilities to its citizens.
marks with respect to cleanliness of residential and 2786 marks out of 5000 marks in Swachh Survekshan
Tiruverkadu Municipality, Tamil commercial areas. In case of cleanliness levels and other 2019. In the Service Level Progress component, the local
Nadu required standards of CT/PTs, the city received 70% administration has received 413 marks out of 1250, Peerzadiguda Municipality,
marks; also, got 100% marks with respect to CT/PTs marking the beginning of efforts by the administration
‘Fastest Mover’ - South Zone in >50,000 - 1 connected with onsite closed safe sanitation system. in making improvements and implementing high
Telangana
Lakh Category standards of waste management systems, sanitation, Best City in ‘Citizens Feedback’- South Zone
IEC activities, behaviour change measures and capacity in >25,000 – 50,000 Category
Star Rating: NONE ODF Status: ODF building initiatives. All the city wards are covered under
door-to-door garbage collection system and many of the Star Rating:  ODF Status: ODF
bulk generators are active towards on-site processing
Zonal Rank SS2019 (South) # 264
Zonal Rank SS2019 (South) # 39
Zonal Rank SS2018 (South) # 957
Zonal Rank SS2018 (South) #6
Jump in Positions 693 ↑
Count of Citizens Feedback 3945

Overall Score (5000 Marks) 1776

Overall Score (5000 Marks) 2410
PART-1: Service Level Progress Score (1250 M) 250
PART-1: Service Level Progress Score (1250 M) 85
PART-2: Certification Score (1250 M) 100 PART-2: Certification Score (1250 M) 300
PART-3: Direct Observation Score (1250 M) 682 PART-3: Direct Observation Score (1250 M) 1038
PART-4: Citizen Feedback Score (1250 M) 743 PART-4: Citizen Feedback Score (1250 M) 987

146 147
P eerzadiguda is a suburban municipality in the Medchal-
Malkajgiri district in the state of Telangana.
Sullurpet Municipality, Andhra
Pradesh
workers in large scale are newer technologies in the
waste management domain. B havani Municipality is located in the northern
periphery of Erode District in Tamil Nadu. Bhavani
is also known as ‘Carpet City’ for its very famous carpet
This small municipality witnessed disproportionately Citizen led innovation and best practices industry. It is also known as the ‘Triveni Sangam’ of South
high participation in the citizen feedback survey. Over Best City in ‘Innovation and Best Practices’ - as it is the confluence point of three rivers namely, Kaveri,
4000 citizens were surveyed via face to face feedback. South Zone in >25,000 – 50,000 Category Through State Capacity Building & IEBC Mission Bhavani and Saraswati. The city has been ranked 1st as
Management Unit (SCIMMU)Sullurpet municipality the ‘Best City in Solid Waste Management’ in South Zone
More than 98% of citizens surveyed reported being
Star Rating:  ODF Status: ODF
has tried to effectively address the systematic change under 25k to 50k population category by achieving 1269
aware of their city’s active involvement in Swachh management requirements with a multi-stakeholder out of a maximum of 1783 marks allocated under ‘SWM
Survekshan 2019, which explains the strong support for Zonal Rank SS2019 (South) # 70 approach. With the support of the(SCIMMU), needs of infrastructure and services’ in the Swachh Survekshan
reform in various aspects of sanitation. citizens, service receivers,and municipal workforce are 2019 assessment protocol.
Zonal Rank SS2018 (South) # 113
designed to be part of a well-coordinated and sustained
training [Link] citizens are selected under
Overall Score (5000 Marks) 2188 different target groups through the focus groups. They
are trained in the ward level through the dedicated
PART-1: Service Level Progress Score (1250 M) 346 coordinators. The above citizens in a ward have come up
PART-2: Certification Score (1250 M) 450 voluntarily to form a society and help the individuals in
a ward by providing the right information on the policies
PART-3: Direct Observation Score (1250 M) 564 and schemes introduced by the Government under
PART-4: Citizen Feedback Score (1250 M) 828 Swachh Bharat Mission. It helps the citizens to get the
guided instructions and advanced system in the waste
Innovations and Best Practices Score (62 M) 37 management domain.

The City has put intensive efforts to become the cleaner

S ullurupet is a municipality in Nellore district of Andhra

Pradesh. It serves as a gateway to Satish Dhawan
Space Centre at Sriharikota. The etymology of name
city and also secured 1st rank in the Innovation and Best
practices category among cities with the population
between 25,000 - 50,000 in south zone. All residential as well as commercial areas of the ULB are
‘Sullurupeta’ came from Telugu words “Sullu” meaning covered under 100% door-to-door garbage collection
rounds or circles/from the word “Sudulu” meaning As part of its commitment and responsibility to provide and all the ward areas practice source segregation of
With over 4000 citizens surveyed about the various “Whirlpool” and “peta” meaning town. It is named after SWM system to the residents, the ULB has successfully waste.
aspects of the city’s sanitation and cleanliness, more Sullu because the Goddess Chengallamma is said to be adopted multi-pronged intervention strategies to
than 97% considered their city to be sufficiently clean, found in a whirlpool. The city has put concerted efforts become a cleaner city under Integrated Solid Waste In the Direct Observation component of Solid Waste
reporting a marked improvement from the previous under Swachh Bharat Mission to become a greener and Management Practices. Management under the Swachh Survekshan 2019, the
[Link], more than 95% of citizens surveyed cleaner city. They also partnered with many stakeholders, city has secured a total of 642 marks out of 790. The ULB
were able to access clean toilets/urinals in public spaces. service level providers and recycling units to transact has effectively worked towards conducting cleanliness
On-field assessment found that to maximize awareness the vast quantities of collected and segregated waste. Bhavani Municipality, Tamil Nadu drive in all its ward areas. During the on ground
about sanitation and Swachh Survekshan 2019, the
city populated all its commercial and public areas with ULB led Best Practices: Black Spot Monitoring and Best City in ‘Solid Waste Management’ -
hoardings. Management System (BSMM) Implementation South Zone in >25,000 – 50,000 Category

Despite its small stature, Peerzadiguda has made Sullurpet Municipality has implemented an innovative Star Rating: NONE ODF Status: ODF
addressing public pleas and grievances a priority, technology enabled system known as Black Spot
reporting a 90% resolution rate of the 700 complaints Monitoring and Management (BSMM) System for
lodged by the public during the year. identifying, inspecting, removing black spots and Zonal Rank SS2019 (South) # 33
maintaining the cleaned areas sustainably. This
One significant challenge the city has tackled has system is implemented in all the 23 wards and at all Zonal Rank SS2018 (South) # 102
been maintaining the cleanliness of crowded areas like garbage vulnerable points (GVP). With the support of
public transport stations like bus/auto stations, thus, a dedicated mobile application, the location and
Overall Score (5000 Marks) 2453
securing a score of 100% in its assessment. To ensure the pictures are sending to the smart phones of the
hygiene, cleanliness, and sanitation is sustainable, the sanitary workers and maistries and the Inspectors for PART-1: Service Level Progress Score (1250 M) 562
municipality has actively ensured that all community and their respective wards. The sanitary workers / maistries
public toilets are connected with onsite safe disposal conduct daily tours to report the black spot areas and PART-2: Certification Score (1250 M) 150
system. clean up the place. They take pictures of the cleaned up
places and upload the same in the mobile application. PART-3: Direct Observation Score (1250 M) 895
Aside from its cleanliness initiative, the city has also Live video streaming technology used for the purpose
PART-4: Citizen Feedback Score (1250 M) 846
focussed on wide-reaching beautification. Beautifying is the key novelty of this project. Use of technology,
the urban slums/old city areas helped it secured full daily monitoring and guided instructions and advanced SWM Indicator Score (1783 M) 1269
marks i.e. 200/200 in its assessment. system for the attendance marking of the sanitation

148 149
assessment, more than 90% of the Residential Areas
and Commercial Areas were found to be substantially
clean and garbage free. Furthermore, majority of the
K ottakuppam is a panchayat town in Viluppuram
district in the Indian state of Tamil Nadu in the East
Coast Road from Chennai to Pondicherry; Kottakuppam
Tirumakudal Narsipur Town
Panchayat, Karnataka
in the direct citizen feedback process, which includes
face to face interactions with residents, outbound
calling, and web portal feedback with OTP verification.
CTs/PTs surveyed were also found to be functional and is a landmark of tradition. Cleanest City - South Zone in < 25,000 Questions asked to the citizens included their views on
well equipped with all the essential [Link] Category the general cleanliness of the city and improvements
of all the catchment areas like fish/meat market, The Town Panchayat has been applauded for the efforts over the past year, their feedback on the cleanliness and
vegetable/fruits markets were also observed to be clean it has taken in the last one year to make the city one maintenance of public facilities, and other activities about
and garbage free. The survey results clearly indicate the of the cleanest in the country and has therefore been Star Rating: NONE ODF Status: ODF the Swachh Bharat Mission like awareness programs
fruitful work being done by the administration towards awarded as the Fastest Mover SS2019: #182 (>25-50k on the importance of cleanliness and sanitation, and
Swachh Bharat activities. population category) in Swachh Survekshan 2019 Zonal Rank SS2019 (South) # 11
Swachh Survekshan 2019.

Under the Citizen Feedback component, all of the total They were able to take a jump of 762 positions from Zonal Rank SS2018 (South) # 293
residents who had participated in the survey citizens Rank #944 in Swachh Survekshan 2018 to Rank #182 Mulki Town Panchayat,
had expressed satisfaction with the cleanliness level in
the city areas and have appreciated the sanitation work
in Swachh Survekshan 2019. The city secured a total of
1884 marks out of a maximum of 5000 marks overall.
Overall Score (5000 Marks) 2679 Karnataka
being carried out. Approximately all of the residents Under Direct Observation, it scored 778 marks out of PART-1: Service Level Progress Score (1250 M) 614 Best City in ‘Citizens Feedback’ - South Zone
had reported that ULB has placed litter bins in strategic 1250, and in Citizens’ Feedback, it scored 848 out of a in < 25,000 Category
PART-2: Certification Score (1250 M) 150
locations and were used by [Link] the respondents have total of 1250.
reported that the ULB has been constantly promoting PART-3: Direct Observation Score (1250 M) 948 Star Rating: NONE ODF Status: ODF
the significance of source segregation of waste. Under sustainable sanitation, more than 95 % of IHHL
have completed toilets and have water availability at PART-4: Citizen Feedback Score (1250 M) 967
the source. Not only that, to create awareness among
Kottakuppam Town Panchayat, Zonal Rank SS2019 (South) # 50

Tamil Nadu
citizens about sanitation and Swachh Survekshan,
short movie/audio jingles have been created by the
ULB/Citizens and were in circulation amongst citizens
T irumakudalu, commonly known as the ‘Dakshin Kashi’
and temple city of Karnataka, is a panchayat town in
Mysore district in the state of Karnataka. The first name
Zonal Rank SS2018 (South) # 19

Count of Citizen Feedback 297

‘Fastest Mover’ City - South Zone in >25,000 through social media from September 2018. ‘Tirum’ refers to the land at the confluence, (trimakuta
– 50,000 Category in Sanskrit) at the confluence of the Kaveri, Kabini and
The city also received largely a positive feedback from Spatika Sarovara (a mythical lake or spring, also named Overall Score (5000 Marks) 2328
Star Rating: NONE ODF Status: ODF
its citizens, taking its score up to 848 out of 1250 in this Gupta Gamini). This is the sacred and pilgrim centre in
PART-1: Service Level Progress Score (1250 M) 302
component. During Swachh Survekshan 2019, a total of South India where Kumbh Mela is held every three years.
Zonal Rank SS2019 (South) # 182 253 citizens of Kottakuppam provided their feedback. The town finds a mention in the Skanda Purana as one PART-2: Certification Score (1250 M) 100
of the Trimakuta Kshetras (holy places at the confluence
Zonal Rank SS2018 (South) # 944 PART-3: Direct Observation Score (1250 M) 1005
In the on-field assessment, more than 90 % of the of three rivers). Lakhs of people visit the fest and take
Jump in Positions 762 ↑ residential and commercial areas were found to be clean. holy dip in the confluence of Kaveri, Kapila and Spatika PART-4: Citizen Feedback Score (1250 M) 921
More than 80 % of the CT/PTs were found to be clean Sarovara. With a population of 9980 in 2011, the town
and user-friendly. More than 75 % of vegetable/fruit panchayat has initiated a massive task of maintaining Innovation and Best Practices (62M) 25
Overall Score (5000 Marks) 1884 and meat/fish market are clean. Above all, the ULB also public sanitation facilities across the town as well as
PART-1: Service Level Progress Score (1250 M)

PART-2: Certification Score (1250 M)

108

150
worked for sustainable sanitation by ensuring that more
than 90% of CT/PTs are linked to onsite safe disposal..
keeping them clean.

With a score of 2679 out of 5000 marks, Tirumakudalu

M ulki is one of the towns of Dakshina Kannada
district and is located at a distance of 29 Km from
Mangalore, the district headquarters.
has emerged as the cleanest City in the south zone in
PART-3: Direct Observation Score (1250 M) 778
the population category less than 25,000. The public Both city officials and citizens showed remarkable
PART-4: Citizen Feedback Score (1250 M) 848 facilities and general cleanliness were surveyed in the awareness and initiative in helping assess the state
Direct Observation component, the city has received a of cleanliness and sanitation of Mulki through face to
commendable score of 948 marks out of 1250, signifying face feedback. The positive citizen feedback reflects
that almost all of its facilities available to the public and thecity’s effortsacross various dimensions of sanitation
included by the survey have been found to satisfy the and cleanliness. More than 98% of citizens surveyed
survey parameters. All the public toilets and community reported being aware of their city’s active involvement
toilets of the city have set exemplary standards with in Swachh Survekshan 2019 and considered their city
their monetization strategies through advertisements, to be [Link] efforts of the City are evident with over
as well as the cleanliness of the facilities. The town 97% of the citizens reporting increased visibility and ease
panchayat, Tirumakudal Narsipur (TP) has been credited of access to litter bins and clean urinals in commercial
with a status of ODF without failure in ODF survey and public spaces. he resounding citizen endorsement
conducted in Swachh Survekshan 2019. is reflected in the Direct Observationassessment. On-
field assessment of residential and commercial/public
In Citizen Feedback component, the town has scored areas of the city, reported a score of90% in cleanliness.
967 out of a maximum of 1250. Over 94% residents of Its public and community toilets scored 98% for being
the town who were surveyed had a positive feedback clean and user friendly.

150 151
With a population size less than fifty thousand, the city’s
efforts have exceeded expectations. The city has made
tremendous efforts in making its citizens sanitation
Melathiruppanthruthi Town
Panchayat, Tamil Nadu
T hiruporur is a Panchayat Town in Kancheepuram
district in the Indian state of Tamil Nadu. Thiruporur is
located on Old Mahabalipuram Road. It is famous for its
sensitive by putting SBM messages on all community Thiruporur Kandaswamy temple, situated at the center
Best City in ‘Solid Waste Management’ -
and public [Link] make these sanitation initiatives of the town.
sustainable, the Town Panchayat has actively ensured
South Zone in < 25,000 Category
that allcommunity and public toilets are connected with To promote cleanliness and to retain its ODF status,
onsite safe disposal system. Star Rating: NONE ODF Status: ODF Kanchipuram identified over 3300 dysfunctional toilets
areas like bus station, auto/taxi stands that were sampled and made it functional. To ensure the toilets get repaired,
were found to be clean and with IEC [Link] become functional to be usable by the citizens, the
Agaram Municipal Council, Tamil Zonal Rank SS2019 (South) # 36
administration has successfully implemented the Swachh district officials motivated the people to repair their
Nadu Zonal Rank SS2018 (South) # 190 Bharat Mission activities and guidelines, which is also toilets using their own funds. However, those who were
reflected in the direct observation score. financially not capable enough to bear the repair costs
Best City in ‘Innovation and Best Practices’ - were provided financial assistance through the local Self
South Zone in < 25,000 Category Overall Score (5000 Marks) 2423 Under the Citizen Feedback component, all of the total Help Groups (SHGs), which actively engaged private
PART-1: Service Level Progress Score (1250 M) 450 residents who had participated in the survey citizens companies to construct new toilets for them. To sustain
Star Rating: NONE ODF Status: Self Declared ODF had expressed satisfaction with the cleanliness level in the practice of healthy sanitation and to keep the Swachh
PART-2: Certification Score (1250 M) 150 the city areas. Approximately 99% of the residents had Bharat mission up and running in the district, the officials
PART-3: Direct Observation Score (1250 M) 974 reported that ULB has placed litter bins in strategic over time have taken up a number of initiatives.
Zonal Rank SS2019 (South) # 836 locations and were being used by them. Participants in
PART-4: Citizen Feedback Score (1250 M) 849 the survey had a common response for the performance Thiruporur has been applauded for the efforts it has taken
Zonal Rank SS2018 (South) # 314
of the ULB and appreciated its effort towards promoting in the last one year to make the city one of the cleanest
SWM Indicators (1783M) 1273
source segregation of waste and how important is this in the country and has therefore been awarded as the
Overall Score (5000 Marks) 1343 activity in the overall processing of garbage. Fastest Mover in SS2019: #133 under < 25K population
PART-1: Service Level Progress Score (1250 M) 100
M elathiruppanthruthi is a Panchayat town in the
Thanjavur district of Tamil Nadu. With a population
of around 9000, agriculture is the prime livelihood
Based on the project submitted under Innovations and
best practices, it is found that the Melathiruppanthruthi
category. The city has done a phenomenal job by taking
a jump of 941 positions from Rank #1074 in Swachh
Survekshan 2018 to Rank #133 in Swachh Survekshan
PART-2: Certification Score (1250 M) 25
activity in the town area. The city has been ranked 1st has planted a very cost-effective and durable twin bins 2019. The city secured a total of 1965 marks out of a
PART-3: Direct Observation Score (1250 M) 399 among the ULBs from South zone surveyed for Best City made out of cement materials. In another project the maximum of 5000 marks. Under Direct Observation,, it
PART-4: Citizen Feedback Score (1250 M) 820 in Solid Waste Management in less than 25k population residents of Melathiruppanthruthi have converted an scored 824 marks out of 1250, and in Citizens’ Feedback,
category by achieving 1273 out of a maximum of 1783 abandoned mini-water tank into a garbage bin, thus it scored 842 out of a total of 1250.
Innovation and Best Practices (62M) 31 marks allocated under ‘SWM infrastructure and services’ saving money and effectively reusing an item for some
in the Swachh Survekshan 2019 assessment protocol. purposeful activity. This shows that how valuable products The ULB has worked well under Bye-Laws and regulations;

A garam is a town in Dindigul district, Tamil Nadu, India.

With a population of 15,610, Agaram Municipality All residential as well as commercial areas of the ULB are
can be derived out of waste with minimal input cost. it has notified and enforced plastic waste management
2016 rules and has also notified and enforced the user
has implemented various programs and citizen led
initiatives to improve their service delivery to citizens,
covered under 100% door-to-door garbage collection
as well as source segregation. In fact, sweeping takes
Thiruporur Town Panchayat, charges to be collected from bulk waste generators.

and thus steadily moving towards creating a cleaner city. place two times in all the commercial areas and one Tamil Nadu Adding to all of the above, the city has received largely
time in all the residential areas. As per the Construction positive feedback from its citizens, taking its score up
ULB led Innovations and Best Practices : and Demolition waste Management rules 2016, the ‘Fastest Mover’ City - South Zone in to 842 out of 1250 in this component. During Swachh
administration has proper mechanism in place to manage < 25,000 Category Survekshan 2019, a total of 253 citizens of Thiruporur
SWM Rules 2016 in Tamil Nadu: Agaram municipality the waste being generated in the ward areas. As per the provided their feedback.
has been awarded with 1st position in the Innovation guidelines of solid waste management rules 2016, the Star Rating: NONE ODF Status: ODF
and Best practices award among cities with less than ULB has directed all the bulk waste generators to process In the on-field assessment, more than 95 % of residential
25,000 population in south zone. and dispose the wet waste on their own premises. and commercial areas were found to be clean and well
Zonal Rank SS2019 (South) # 133 maintained. Not only that, the ULB has also worked on
The city has secured 604 marks out of 790 marks, in Zonal Rank SS2018 (South) # 1074 beautification of slum/ old areas, flyovers and public
the Direct Observation component of Solid Waste places, scoring 100% of the total marks.
Management under the Swachh Survekshan 2019. Jump in Positions 941 ↑
During on ground assessment, all of the sampled
Residential Areas and Commercial Areas were found to
Overall Score (5000 Marks) 1965
be clean,which is the result of proper management and
efficient delivery of services from the administration. PART-1: Service Level Progress Score (1250 M) 199
Furthermore, around 93% of the CTs/PTs surveyed were
PART-2: Certification Score (1250 M) 100
also found to be well lit, well ventilated, had electricity
connection, water supply/flush, onsite safe disposal PART-3: Direct Observation Score (1250 M) 824
system, gender friendly and IEC messages in the form
of hoarding/paintings/banners/writings. The catchment PART-4: Citizen Feedback Score (1250 M) 842

152 153
 Zonal LEVEL AWARDS: west Zone
TABLE 24: Awarded ULBs - West Zone (Less than 1 lakh Population)
Sl. No. Award Category Name Of The ULB

1 West Zone's Cleanest City - No. 1 Karad Municipal Council

2 West Zone's Cleanest City - No. 2 Lonavala Municipal Council west Zone like personal protection equipment, medical benefits,
3 West Zone's Cleanest City - No. 3 Mul Municipal Council
Karad Municipal Council, giving training, and doing monthly recognition of the best
performing workers.
4 Fastest Mover' in West Zone Visavadar Municipality
Maharashtra
Under sustainable sanitation, Karad Municipal Council
Cleanest City No. 1 - in the West Zone in < 1
TABLE 25: Awarded ULBs - West Zone (>50,000 to 1,00,000 Category) Lakh Category
has ensured 100% sewerage network, and processing
facility for faecal sludge. Having been certified ODF++ by
Sl. No. Award Category Name Of The ULB
Star Rating:  ODF Status: ODF++ MoHUA, the council has addressed all requirements of its
1 Cleanest City in West Zone Uran Islampur Municipal Council citizens, including construction of Individual Household
Toilets (IHHLs) with water availability at source. Adding
2 Best City in Citizens Feedback – West Zone Umred Municipal Council Zonal Rank SS2019 (North) #1 to that, all of the public toilets of the city are uploaded
3 Best City in 'Innovation & Best Practices' - West Zone Ambajogi Municipal Council on the Google maps to be easily accessed by the general
Zonal Rank SS2018 (North) # 25
public, with more than 90% of it being opened between
4 Best City in 'Solid Waste Management' - West Zone Khopoli Municipal Council 4:00 AM to 10:00 PM. To create awareness among the
5 Fastest Mover' City - West Zone Upleta Nagar Palika Overall Score (5000 Marks) 4063 citizens about sanitation and Swachh Survekshan, the city
has created short movie/jingle that circulated through
PART-1: Service Level Progress Score (1250 M) 1090
social media and also conducted campaigns to reach out
TABLE 26: Awarded ULBs - West Zone (>25,000 to 50,000 Category) PART-2: Certification Score (1250 M) 750 to as many citizens as possible. Karad Municipal Council
has also worked in capacity building of the SBM staff
Sl. No. Award Category Name Of The ULB PART-3: Direct Observation Score (1250 M) 1120 through e-learning portals and by conducting workshops.
1 Cleanest City in West Zone Vita Municipal Council PART-4: Citizen Feedback Score (1250 M) 1103
The council has also actively enforced all the Bye-laws
2 Best City in Citizens Feedback – West Zone Dungarpur Nagar Parishad related to solid waste management, open defecation etc.
3

4
Best City in 'Innovation & Best Practices' - West Zone

Best City in 'Solid Waste Management' - West Zone

Deolali Pravara Municipal Council

Indapur Municipal Council

K arad is a city in Satara district in the southern part of
Maharashtra state. It lies at the confluence of Koyna
and Krishna River. Karad is well known for sugar production
In the on-field assessment, the city scored 1120 marks
out of 1250. Karad’s residential areas were found to have
5 Fastest Mover' City - West Zone Bagasara Municipality and is known as the sugar bowl of Maharashtra owing been maintained well by an independent assessor carrying
to the presence of many sugar factories in and around out the observation across randomly sampled locations
Karad. It is considered as an important educational hub in the city. Vegetable, fruits, fish and meat markets were
in Maharashtra due to the presence of many prestigious
TABLE 27: Awarded ULBs - West Zone (< 25,000 population Category) educational institutes. Karad Municipal council has been
Sl. No. Award Category Name Of The ULB awarded rank 1 in the award category of ‘Cleanest city in
West zone’ (under less than 1 lakh population category)
1 Cleanest City in West Zone Shahganj Nagar Palika Parishad in Swachh Survekshan 2019 program.
2 Best City in Citizens Feedback - West Zone Pombhurna Municipal Council
All residential as well as commercial areas of the ULB are
3 Best City in 'Innovation & Best Practices' – West Zone Mouda Nagar Panchayat covered under 100% door-to-door garbage collection
4 Best City in 'Solid Waste Management' - West Zone Malkapur Municipal Council as well as source segregation. The city has enabled ICT
based mechanisms for all collection and transportation
5 Fastest Mover' City - West Zone Talala Municipality of waste, monitoring of GVPs and attendance of the
sanitation staff. In terms of integrating informal waste
pickers into the system, the city has done a phenomenal
job by integrating more than 80% of them. The city has
also not left behind in giving benefits to sanitary workers

154 155
found to be clean with daily sweeping and collection of
waste by municipal vehicles, as well as litter bins at all
the locations and large hoardings, banners attempting to
short movie/jingle that circulated through social media
and also conducted campaigns to reach out to as many
citizens as possible. Lonavala Municipal Council has also
M ul is a Town in Mul Taluka in Chandrapur District of
Maharashtra. It belongs to Vidarbha region, Nagpur
Division. Mul is known for its rice production, having 53
spread awareness about the importance of cleanliness worked in capacity building of the SBM staff through rice mills covering 90% of rice production in whole of
and the Swachh Bharat Mission. The catchment areas of e-learning portals and by conducting workshops. The Chandrapur district. There is also a famous sacred ritual
the railway station and bus station situated in the city council has also actively enforced all the Bye-laws related place called as Markandadeo, about 25 km from Mul. .
were also found to be very clean and well maintained, to solid waste management, open defecation etc. Mul Municipal council has bagged 3rd rank in the award
with dustbins placed at all desired locations. category of ‘Cleanest city in West zone’ (under less than
In the on-field assessment, the city scored 1162 marks 1 lakh population category) in Swachh Survekshan 2019
Not only that, the city has received a huge backing out of 1250. Lonavala scored 100% in cleanliness of program.
from its citizens across various aspects of cleanliness. residential and commercial/public areas, and also its
Nearly all citizen from Karad who participated in the community and public toilets being clean and user As per the service level progress documents, all of the
Citizen Feedback Survey were aware that their city friendly with large hoardings, banners attempting to residential as well as commercial areas of the ULB are
was participating in this year’s Swachh Survekshan; spread awareness about the importance of cleanliness covered under 100% door-to-door garbage collection
they had also asserted that they were satisfied with Lonavala Municipal Council secured full marks in 100% and the Swachh Bharat Mission. The city has maintained as well as source segregation. In terms of integrating
the cleanliness of their city. The efforts of the City are wards clean indicator by carrying out sweeping twice cleanliness in all of its public areas like public transport informal waste pickers into the system, the city has
visible, and have been acknowledged by its citizens with a day sweeping is done in all commercial areas, once a stations like bus/auto stations securing a 100% of the done a phenomenal job by integrating more than 95%
more than 99% stating that they are now able to easily day sweeping in all residential areas, removal of animal total marks in the indicator. of them into handling of solid waste and sanitation. The
spot litter bins in commercial and public areas and also dung, transformation of GVPs, no solid waste in storm city has also provided benefits to sanitary workers like
find access to clean toilets/urinals in public places. The water drains/water bodies and beautification of slums/ From the responses captured during the citizen feedback personal protection equipment, medical benefits, giving
city has been certified as 3 -star rating under Garbage old city areas. The city has also made efforts making more survey it has been evident that the administration’s work training, and doing monthly recognition of the best
free city protocol of the MoHUA. than80% of its wards bin free. towards sanitation and cleanliness has been appreciated performing workers.
by its residents. The citizens of Lonavala participated
Lonavala Municipal Council, It is also remarkable to note that the council has also
scored 100% of the marks in the Home composting
with imposing zeal. It is monumental for the Lonavala
Municipal Council where almost all of its citizens who
Under sustainable sanitation, Mul Municipal Council
has ensured 100% sewerage network, and processing
Maharashtra indicator with more than 5% of the households processing were part of the face to face feedback were aware of facility for faecal sludge. Having been certified ODF++
their wet waste at home. the fact that their city is participating in the Swachh by MoHUA, the council has addressed all requirements
Cleanest City No. 2 - West Zone in < 1 Lakh Survekshan 2019. Also 99.6% of the citizens had reported of its citizens, including provision of water supply in the
Category Under sustainable sanitation, Lonavala Municipal Council that they were satisfied with the cleanliness of their city, Individual Household Toilets (IHHLs) constructed as part
has ensured 100% sewerage network, and more than and believed that it was definitely better than last year. of the Swachh Bharat Mission. Adding to that, all of the
Star Rating:  ODF Status: ODF+
80% processing facility for faecal sludge. Having been They also claimed that they are able to find and access public toilets of the city are uploaded on the Google maps
certified ODF+ by MoHUA, the council has addressed clean toilets/urinals in public places. to be easily accessed by the general public.
Zonal Rank SS2019 (West) #2 all requirements of its citizens, including construction
of Individual Household Toilets (IHHLs) with water Adding to all of the above, the city has also been certified To create awareness among the citizens about sanitation
Zonal Rank SS2018 (West) #5 availability at source. Adding to that, all of the public 3 star under Garbage free city certification in the Swachh and Swachh Survekshan, the city had created short
toilets of the city are uploaded on the Google maps to be Survekshan 2019 program. movie/jingle that circulated through social media and also
Overall Score (5000 Marks) 4041 easily accessed by the general public, with all of it being conducted campaigns to reach out to as many citizens
opened between 4:00 AM to 10:00 PM. as possible. Mul Municipal Council has also worked in
PART-1: Service Level Progress Score (1250 M) 1143
Mul Municipal Council, capacity building of the sanitation staff through e-learning
PART-2: Certification Score (1250 M) 700
To create awareness among the citizens about solid Maharashtra portals and by conducting workshops.
waste management and sanitation, the city had created
PART-3: Direct Observation Score (1250 M) 1162 Cleanest City No. 3 - West Zone in < 1 Lakh The council has also actively enforced all the bye-laws
Category related to solid waste management, open defecation etc.
PART-4: Citizen Feedback Score (1250 M) 1036
Star Rating:  ODF Status: ODF++

L onavala is a town and hill station in Pune district of

Maharashtra. It is about 64 km from Pune city and
around 96 km from state capital Mumbai. It is a part
Zonal Rank SS2019 (West) #3

of the Sahyadri slopes. Encompassed by thick woods, Zonal Rank SS2018 (West) # 30
waterfalls, dam, lakes and proximity to big cities it offers
an appealing and beguiling experience of the natural Overall Score (5000 Marks) 4028
environment and is visited by tourists all over the year.
It is also known for its production of the hard candy PART-1: Service Level Progress Score (1250 M) 970
locally called as chikki. In the Swachh Survekshan 2019
PART-2: Certification Score (1250 M) 750
assessment, the Lonavala Municipal council has been
awarded rank 2 in the award category of ‘Cleanest city in PART-3: Direct Observation Score (1250 M) 1159
West zone’ (under less than 1 lakh population category)
PART-4: Citizen Feedback Score (1250 M) 1149
in Swachh Survekshan 2019 program.

156 157
The city has also made efforts in making it bin free in Uran Islampur Municipal Council,
100% of its wards.
Maharashtra
In the on-field assessment, the city scored 1159 marks
out of a total of 1250. Mul’s residential areas, Vegetable, Cleanest City - in the West Zone in >50,000
fruits, fish and meat markets were all found to be clean. to 100,000 Category
The catchment areas of the railway station and bus station
situated in the city were also found to be clean and well Star Rating:  ODF Status: ODF+
maintained, with dustbins placed at all required locations.
Mul Municipal Council has also made splendid efforts in
making its citizens aware about sanitation and Swachh Zonal Rank SS2019 (North) # 14
Survekshan by placing hoardings in all commercial and Zonal Rank SS2018 (North) #9
public areas. Abhiyan in the year 2005. The campaign achieved
promising results. In order to carry it forward and
It is noteworthy that out of the huge number of citizens realize the dream of Mahatma Gandhi, the community Overall Score (5000 Marks) 3631
who were sampled during the citizen feedback survey for with the State Government launched Mahatma Gandhi PART-1: Service Level Progress Score (1250 M) 925
capturing responses related to the city’s sanitation and Swachhata Mission with a vision to make Gujarat open citizens as possible. Uran Islampur Municipal Council has
cleanliness, more than 99% of them had claimed that defecation free, Zero waste, dust free and green. PART-2: Certification Score (1250 M) 550 also worked in capacity building of the SBM staff through
they are satisfied with the cleanliness of their city and e-learning portals. The council has also actively enforced
PART-3: Direct Observation Score (1250 M) 1146
believed that it was better than the last year. Adding to Visavadar has been awarded with the ‘Fastest Mover all the Bye-laws related to solid waste management, open
it, the same number of citizens also stated that they have City’ award (in less than 1 lakh population category) from PART-4: Citizen Feedback Score (1250 M) 1010 defecation etc.
easy access to clean toilets/urinals in public places and West zone in the Swachh Survekshan 2019 assessment.
can easily spot litter bins. The city has also been certified
3-star rating under the Garbage free city certification
carried out in the Swachh Survekshan 2019 assessment.
The city has a total of 2934 marks out of a maximum
of 5000 marks in the Swachh Survekshan 2019
assessment. Under the direct observation component,
U ran Islampur is a Municipal Council in Sangli district
of Maharashtra. It belongs to Western Maharashtra
region and Pune Division. It is known for being the hub for
In the on-field assessment, the city scored 1146 marks
out of 1250. Uran Islampur scored 100% in cleanliness
of residential and commercial/public areas, and also
it has scored 1085 marks out of 1250, and in Citizens’ Aeromodelling workshops. The Municipal council through its community and public toilets being clean and user
Visavadar Municipality, Gujarat Feedback, it has scored 968 on 1250. As per the service its consistent efforts has bagged the award for ‘Cleanest friendly with large hoardings, banners attempting to
level progress report, the administration practices door City’ in the West zone (under the population category spread awareness about the importance of cleanliness
Fastest Mover - West Zone in < 1 Lakh to door collection and transportation of waste from all between 50000 to 1 lakh) in Swachh Survekshan 2019. and sanitation. The city has maintained cleanliness in all
Category of its listed ward areas. of its crowded areas like public transport stations like
All residential as well as commercial areas of the ULB are bus/auto stations securing a 100% of the total marks in
Star Rating:  ODF Status: ODF+ During Swachh Survekshan 2019, a total of 507 citizens covered with 100% door-to-door garbage collection as the indicator.
of Visavadar provided their feedback. It has received well as source segregation of waste is practiced in all the
largely positive feedback from its citizens, taking ward areas. In terms of integrating informal waste pickers Not only in direct observation and service level progress,
Zonal Rank SS2019 (West) # 127
its score up to 968 out of 1250 in citizen feedback into the system, the city has done a phenomenal job by the city has received huge acclamation from its Citizens
Zonal Rank SS2018 (West) # 806 component. integrating more than 95% of them. The city has also with almost all of its citizens who were contacted for face
made efforts making more than 95% of its wards free of to face feedback being aware of the fact that their city is
Jump in Positions 679 ↑
More than 95% of the toilets present in households/ secondary storage stations/dhalaos thus ensuring proper participating in the Swachh Survekshan 2019. Also 97.8
commercial establishment/CT/PTs are connected to transportation of waste to the dumpsite/processing % of the citizens had reported that they were satisfied
Overall Score (5000 Marks) 2934 sewerage system or have septic tanks. More than 90% plants. It is also remarkable to note that the council has with the cleanliness of their city, and believed that it
of IHHL constructed toilets have water availability also scored 100% of the marks in the Home Composting was definitely better than last year. Around 95% of the
PART-1: Service Level Progress Score (1250 M) 330 at the source. The ULB has notified and enforced indicator with more than 5% of the households processing citizens also claimed that they are able to find and access
PART-2: Certification Score (1250 M) 550 plastic waste management rules, 2016 and solid waste their wet waste at home. clean toilets/urinals in public places.
management rules, 2016. The ULB has also adopted
PART-3: Direct Observation Score (1250 M) 1085 measures to collect user fee and penal action to curb Under sustainable sanitation, Uran Islampur Municipal
PART-4: Citizen Feedback Score (1250 M) 968
open defecation, urination and littering. Council has ensured that any toilet type is connected to
a safe disposal system for proper transfer of fecal sludge
for processing. Having been certified ODF+ by MoHUA,

V isavadar Municipality is situated in Junagadh district

in the Indian state of Gujarat. Satadhar is a holy place
dedicated to Aapa Giga, the famous Saint of Visavadar.
the council has addressed all requirements of its citizens,
including construction of Individual Household Toilets
(IHHLs) with water availability at source. Adding to that,
Visavadar is Taluka (Tehsil) Place. all of the public toilets of the city are uploaded on the
Google maps to be easily accessed by the general public,
“Cleanliness is Godliness” is the mantra of Mahatma with all of it being opened between 4:00 AM to 10:00
Gandhi Ji, father of the nation. He demonstrated, PM. To create awareness among the citizens about solid
propagated and insisted for individual and community waste management and sanitation, the city had created
cleanliness throughout his life. Following his footprints, short movie/jingle that circulated through social media
the government of Gujarat launched Nirmal Gujarat and also conducted campaigns to reach out to as many

158 159
Umred Municipal Council, ULB led Innovation and Best Practices: Khopoli Municipal Council,
Maharashtra Municipal council has created a new methodology to Maharashtra
dispose of the faecal sludge in an eco-friendly manner
Best City in ‘Citizen Feedback’ - West Zone in Best City in ‘Solid Waste Management’ -
and ultimately to convert it into manure. Under this
>50,000 - 1 Lakh Category project, concrete pits are constructed at the compost
West Zone in >50,000 - 1 Lakh Category
depot of municipal council for decomposition of
Star Rating:  ODF Status: ODF+ treated waste remains from mechanical composting. In Star Rating:  ODF Status: ODF+
the first stage, 10 concrete pits are connected with
PVC pipes to drain out the water content available
Zonal Rank SS2019 (North) # 46 Zonal Rank SS2019 (North) # 25
in the faecal sludge collected at site. Inter connected
Zonal Rank SS2018 (North) # 84 concrete pipes collect the faecal sludge. As the faecal Zonal Rank SS2018 (North) # 152
sludge is collected in the 1 pit, the water containing the
Count of Citizen Feedbacks 697 The city’s initiative to make the Swachhta movement a faecal sludge flows through pipes. As a result, the faecal
citizen inclusive movement is strengthened by its high sludge remains at the top of the pit, is open for provision Overall Score (5000 Marks) 3471

Overall Score (5000 Marks) 3272 grievance resolution rate. Out of 700 complaints on of aeration and hence the decomposition of the sludge PART-1: Service Level Progress Score (1250 M) 736
various municipal services, the municipality had a 85% grows gradually. When it dries completely, the sludge
PART-1: Service Level Progress Score (1250 M) 580 resolution rate. becomes odour free manure. PART-2: Certification Score (1250 M) 700

PART-2: Certification Score (1250 M) 550 PART-3: Direct Observation Score (1250 M) 1063
The Direct Observation further corroborates the results Citizen led Innovation and Best Practices:
PART-3: Direct Observation Score (1250 M) 1056 of the citizen survey. Field assessment of residential and PART-4: Citizen Feedback Score (1250 M) 973
commercial/public areas of the city, reported a score of Hundreds of tonnes of biodegradable organic waste
PART-4: Citizen Feedback Score (1250 M) 1086 SWM Indicators Score (1783 M) 1532
100% in cleanliness. Its public and community toilets is being generated in the city, making safe waste
scored 90% for being clean and user friendly. The city disposal difficult. This waste can be converted into

U mred is a municipal council in the Nagpur district of

Maharashtra. Throughout the year it receives a lot
of footfall due to its proximity to the Karhandla Wildlife
has under taken initiative to make its citizens sanitation
sensitive by putting SBM messages on all community
and public toilets.
valuable compost by vermi-composting. NGOs of the
city guided the ULB for implementation of Composting
Project. Jayprabha Gramin Vikas Mandal and Manavlok
K hopoli Municipal Council is present in the Raigad
District of Maharashtra State and is the extension
part of the Mumbai Metropolitan region. The place
Sanctuary. Sevabhavi Sanstha aided in this project. They helped which was once a village has over the period of time
Ambajogi Municipal Council, with proper selection of the species of earthworms slowly transformed into an industrial estate, along
Umred has been a consistent performer in the citizen and the implementation unit. They were provided with with many tourist attraction places and educational
feedback. It has secured a score of 1171/1400 i.e. Maharashtra sufficient quantity of earthworms. institutions. The city has been efficiently managing the
a score of 83% in the citizen survey in 2018. Umred solid waste generated which is evident by the 1st rank it
Best City in ‘Innovation and Best Practices’ -
continued its strong performance in 2019, securing Production Capacity and Cost Structure: Total capacity has secured for ‘Best City in Solid Waste Managemen’t
1086/1250 i.e. a score of 86% in the citizen feedback of
West Zone in > 50,000 – 1,00,000 Category of production units inclusive of all levels is 35 tonnes. among the ULBs from West zone surveyed for in 50k
Swachh Survekshan2019 and thus obtaining the award Star Rating: NONE ODF Status: Self Declared For this, an investment of INR 12 Lakhs was required as to 1 lakh population category. It has achieved 1532 out
for ‘Best City in Citizen Feedback’ from West Zone (in construction cost. of a maximum of 1783 marks allocated under ‘SWM
the population category of 50000 to 1 lakh) infrastructure and services’ in the Swachh Survekshan
Zonal Rank SS2019 (North) # 611 With such innovative initiative and good practices, 2019 assessment protocol.
Addressing the various facets of sanitation has been a Ambajogi municipality has secured the #1st rank in the
Zonal Rank SS2018 (North) # 205
joint effort of the municipal council and the residents category of ‘Innovations and Best Practices’ in the west Floating population visit Khopoli during monsoon and
of Umred. Around 99.8% of the respondents in Citizen zone under population of 50k-1lacs. winter seasons which makes it more prone to garbage
Feedback survey, considered their city to be clean, Overall Score (5000 Marks) 2050 and sanitation issues. The sanitation team carries out
noting a significant improvement from the previous The city has also spread IEC messages and awareness door to door collection of waste and practices source
PART-1: Service Level Progress Score (1250 M) 299
year. Over 96% of the citizens surveyed reported on cleanliness and various activities that were segregation of waste nearly in all the ward areas. The
increased visibility and ease of access to litter bins and PART-2: Certification Score (1250 M) 25 undertaken by the municipal corporation under the dry waste generated on a daily basis is managed and
clean urinals in commercial and public spaces. Swachh Bharat Mission. processed by the ULB thus reducing the waste footprint.
PART-3: Direct Observation Score (1250 M) 857 The administration as per the guidelines has efficient
It is also remarkably impressive to note that more than PART-4: Citizen Feedback Score (1250 M) 868 mechanism in place to manage the construction and
99% of citizens surveyed reported being aware of their demolition waste being generated in the ward areas. As
city’s active involvement in Swachh Survekshan 2019. Innovation and Best Practices (62 M) 52 per the guidelines of solid waste management rules 2016,
This speaks not only to the innate awareness of the the ULB has directed all the bulk waste generators to
populace but also shows promising returns from efforts
made by the Municipal council, a claim supported by
the on-field assessment. The on-field assessment noted
A mbajogi, is a municipal council, located in Marathwada
region of the western Indian state of Maharashtra.
With the total population of 73,975, ULB has augmented
process and dispose the wet waste on their own premises.

The city has secured 740 marks out of 790 marks, in

key advertising tactics were employed to increase many initiatives under Swachh Bharat Mission (SBM) the Direct Observation component of Solid Waste
awareness about sanitation and Swachh Survekshan. to galvanize citizens and various stakeholders of the Management under the Swachh Survekshan 2019.
ULB has populated all its commercial and public areas service delivery providers to become the partners in the The on ground survey results show that nearly 94% of
with hoardings of Swachh Survekshan 2019. cleanliness drive. all of the sampled Residential areas and Commercial

160 161
areas are clean, indicating the sanitation and solid in more participation from the ground level to join the Vita Municipal Council, ensured 100% sewerage network, and more than 80% of
waste management work being carried out. Majority of Swachh Bharat Mission objectives. the faecal sludge being generated is getting processed.
the community/public toilets selected for the samples Maharashtra Having been certified ODF+ by MoHUA, the council
were found to substantially equip with all the functional The ranking of the city has improvised a lot from Swachh has made sure the construction of Individual Household
requirements thus increasing its utilization capacity. All Survekshan 2018 program which indicates the quality Cleanest City- in the West Zone in >25,000 Toilets (IHHLs) with water availability at source and all of
of the catchment areas like bus station, auto/taxi stands, outcome displayed by the administration towards to 50,000 Category the public toilets of the city are uploaded on the Google
railway station that were sampled were found to be clean, sanitation and cleanliness. The city has a total of 2806 maps to be easily accessed by the general public, with all
pubic friendly and with IEC messages. The results indicate marks out of a maximum of 5000 marks overall. In the Star Rating:  ODF Status: ODF+ of it being opened between 4:00 AM to 10:00 PM.
the sanitation and cleanliness standard of the city and direct observation component, it has scored 955 marks
ensures that the work will be maintained in the longer run. out of 1250, and in Citizens Feedback survey, it has To create awareness among the citizens about solid
scored 773 marks out of the total 1250 marks. Zonal Rank SS2019 #4 waste management and cleanliness, the city had created
In the Citizen Feedback survey, the responses directly Zonal Rank SS2018 # 14 short movie/jingles and also conducted campaigns.
related to solid waste management components shows As per the service level progress report, the sanitation Vita Municipal Council has also worked in capacity
that, nearly 98% of the participants were happy with the team covers all of the ward areas under door to door building of the SBM staff through e-learning portals
cleanliness activities being carried out in all the ward collection of garbage. And the administration has Overall Score (5000 Marks) 3970 and by conducting workshops. The council has also
areas. Approximately, 99% of the responses directed successfully integrated the identified informal waste PART-1: Service Level Progress Score (1250 M) 1009 actively enforced all the Bye-laws related to solid waste
towards the active work carried out by the sanitation pickers for delivery of sanitation services. The ULB has management, open defecation etc.
team towards collecting and transporting segregated ensure the provision and usage of personal protective PART-2: Certification Score (1250 M) 700
waste from the respective areas. As stated by 95% of the benefits to all the sanitation workers, provisions for In the on-field assessment, the city did an outstanding
PART-3: Direct Observation Score (1250 M) 1180
residents, there were litter bins present in the residential medical benefits, mechanism in place for identifying the job scoring 1180 marks out of 1250. Vita scored 100%
and commercial zones. These bins are in regular use and best performance displayed by any worker and lastly for PART-4: Citizen Feedback Score (1250 M) 1081 in cleanliness of residential and commercial/public areas,
are periodically managed by the sanitation team. imparting training to the workers. and also its community and public toilets are regularly
kept is clean and user friendly with IEC messages,

Upleta Nagar Palika, Gujarat

All of the listed f the sanitation staff below the
commissioner/ executive officer of the ULB have
undertaken certification on E-courses platform on SBM
V ita is a town in Sangli district of Maharashtra. Vita
is well known as the ‘City of Gold’. It is well known
for its festival celebrations especially Dusserra which
spreading awareness about the importance of cleanliness
and the Swachh Bharat Mission. The city has maintained
cleanliness in all of its public areas like public transport
Fastest Mover City - West Zone in >50,000 - portal. It has received largely positive feedback from its attracts people from various regionst. Vita is also famous stations like bus/auto stations securing a 100% of the
1 Lakh Category citizens, taking its score up to 774 out of 1250 in this for its Bhairavnath Yatra. Vita with its quality work total marks in the indicator.
component. During Swachh Survekshan 2019, a total of showcased in the Swachh Survekshan 2019 program has
Star Rating:  ODF Status: ODF+ 322 citizens of Upleta provided their feedback. More than been awarded with the ‘Cleanest City’ award in the West The council has received a huge acclamation from its
95 % of residential and commercial areas were reported Zone under the population category of 25000 to 50000. citizens across various lines of cleanliness and sanitation.
to be clean. More than 70 % of the community toilet and Not only were 99.2% of citizens were aware that their
Zonal Rank SS2019 (North) # 173 public toilet were maintained properly and people are All residential as well as commercial areas of the ULB are city was participating in this year’s Swachh Survekshan,
accessing it on a regular basis. Furthermore, all of the covered under 100% door-to-door garbage collection as the same number of citizens had also reported that
Zonal Rank SS2018 (North) # 745
sampled community and public toilets have prominently well as source segregation. The city administration also they were satisfied with the cleanliness of their city,
Jump in Positions 572 ↑ displayed SBM messages and are connected to onsite ensures that 100% of its waste is treated efficiently in and believed that it was definitely better than last year.
safe and close sanitation system. decentralized or centralized waste processing plants. The effort of the Vita Municipal Council is visible, and
The city has also provided benefits to sanitary workers has been acknowledged by its citizens with around 96%
Overall Score (5000 Marks) 2806 During the on-ground assessment, it was found that all like personal protection equipment, medical benefits, stating that they are now able to easily spot litter bins in
of the catchment areas like vegetable/fruit and meat/fish giving training, and doing monthly recognition of the best commercial and public areas and remarkably outstanding
PART-1: Service Level Progress Score (1250 M) 528
market were clean and garbage free. Other catchment performing workers. is the fact thatmore than 99% of the citizens claimed that
PART-2: Certification Score (1250 M) 550 area like bus stations, railway stations, auto/taxi stand they are able to find and access clean toilets/urinals in
were visibly clean and public friendly. All of the ward As per the service level progress documents, Vita public places. The city has also been certified as 3 star
PART-3: Direct Observation Score (1250 M) 955 areas were covered with promotion and awareness of Municipal Council carries out twice a day sweeping is in rating under the Garbage free city certification as part of
Swachh Survekshan 2019 campaign through hoardings/ all commercial areas, once a day sweeping in all residential the Swachh Survekshan 2019 program.
PART-4: Citizen Feedback Score (1250 M) 774 billboards, banners and wall paintings/writings. areas, removal of animal dung, transformation of GVPs,
no solid waste in storm water drains/water bodies and

U pleta is a city and tehsil in the Rajkot district of the

state of Gujarat, India. Upleta is situated on the bank
of river Moj between Rajkot and Porbandar. It has been
beautification of slums/old city areas. The city has also
started working on making its wards free of secondary
storage bins/dhalaos thus reducing the probability of
awarded as the ‘Fastest Mover City’ from West zone in having garbage vulnerable points in open spaces.
the population category of 50000 to 1 lakh in the Swachh
Survekshan 2019 assessment. It is also remarkable to note that the council has also
scored 100% of the marks in the Home composting
The city administration has worked efficiently to ensure indicator with more than 5% of the households processing
that road, streets and other public spaces to be clean their wet waste at home.
and garbage free. Cleanliness drive is organized to create
awareness related to cleanliness and sanitation and get Under sustainable sanitation, Vita Municipal Council has

162 163
Dungarpur Nagar Parishad,
Rajasthan
The city’s population has served as a strong support
system in its cleanliness drive. More than 99% of
citizens surveyed reported being aware of their city’s
D eolali Pravara Municipal Council is a town
with a population of around 31000, situated in
Ahmednagar district of Maharashtra State. Deolali
Indapur Municipal Council,
Maharashtra
active involvement in Swachh Survekshan 2019 and Pravara has a track record of winning awards in the field
Best City in ‘Citizen’s Feedback’ - West Zone Best City in ‘Solid Waste Management’ -
considered their city to be clean. Over 98 percent of the of solid waste management, water supply and sanitation
in >25,000 – 50,000 Category citizens surveyed reported increased visibility and ease at the state level.
West Zone in >25,000 – 50,000 Category
of access to litter bins and clean urinals in commercial
Star Rating:  ODF Status: ODF+ and public spaces. ULB led innovation and best practices Star Rating:  ODF Status: ODF+

The City’s efforts to involve the average citizen in the The city administration of Deolali Pravara has taken up a
Zonal Rank SS2019 (North) #7 Zonal Rank SS2019 (West) # 10
swachhta movement has been through proactively novel initiative of reusing plastic waste in constructions
Zonal Rank SS2018 (North) # 126 addressing common grievances. Out of the 400 of roads. The ULB has already completed three roads Zonal Rank SS2018 (West) # 45
complaints lodged on various municipal services, the based on this technology. This is an in-situ process
Counts of Citizen Feedback 1757 municipality had a 93% resolution rate. which involves no industry involvement and no toxic
gases like dioxin. The resultant road has proven to have Overall Score (5000 Marks) 3752

Overall Score (5000 Marks) 3787 The resounding citizen level endorsement is reflected in a longer lifetime. PART-1: Service Level Progress Score (1250 M) 969
the Direct Observation assessment. On-field assessment
PART-1: Service Level Progress Score (1250 M) 856 PART-2: Certification Score (1250 M) 700
of residential and commercial/public areas of the city, Disposal and processing of plastic waste has gained
reported a score of 100% in cleanliness. Its public and a central stage as per the guidelines under the Plastic PART-3: Direct Observation Score (1250 M) 1063
PART-2: Certification Score (1250 M) 550
community toilets scored 98% for being clean and waste management Rules, 2016. Plastic waste treatment PART-4: Citizen Feedback Score (1250 M) 1019
PART-3: Direct Observation Score (1250 M) 1226 user friendly. The city has made tremendous efforts in has been a big hurdle for any administration as the waste
making its citizens sanitation sensitive by putting SBM collected itself is not monitored efficiently. Usually, SWM Indicators Score (1783 M) 1636
PART-4: Citizen Feedback Score (1250 M) 1155
messages on all community and public toilets. household practice is to burn the plastic waste which

D ungarpur is a city in the southernmost region of

Rajasthan state of India. It is the administrative
To make this sanitation initiative sustainable, the
Municipality has made sure that its Community and
is not environmental friendly and produces toxic gases.
But, this kind of initiative has resulted in the usage of
plastic waste into productive activities thus, resolving
Indapur city is a Municipal Council in the Pune district of
Maharashtra state. It has a population of around 25500
people. This place has a historic remembrance through
headquarters of Dungarpur District. It is the fastest public toilets are connected with onsite safe disposal the issue of disposal of plastic waste and adding to the the Mughal empires expansion in central-south India and
developing town in Rajasthan state. It is the cleanest system. movement of creating a sustainable environment for all. consequent resistance from the Maratha’s.
and first ODF (Open defecation free) city in Rajasthan.
Tourists from all over India visit this beautiful city for its Aside from its cleanliness initiative, the city has also Citizen led innovation and best practices Indapur city has been efficiently managing the solid waste
marvelous temples and palaces. focused on wide-reaching beautification. Beautifying generated which is evident by the 1strank it has secured
the urban slums/old city areas helped it secured full The residents of Deolali Pravara have initiated the among the ULBs (West zone) surveyed for Best City in
Dungarpur has been a consistent performer in the marks i.e. 200/200 in its assessment. practice of home-composting of wet waste generated Solid Waste Management in 25k to 50k population
citizen feedback. It had secured a score of 1254 marks from animal dung, kitchen waste etc. The compost category. It has achieved 1636 out of a maximum of 1783
out of 1400 in the citizen feedback survey in 2018. generated out of this process has been largely used as marks allocated under ‘SWM infrastructure and services’
Dungarpur continued its strong performance in 2019, Deolali Pravara Municipal fertilizers in vegetables and agricultural practices. Bio- in the Swachh Survekshan 2019 assessment protocol.
securing 1155 marks out of the total 1250 in the citizen gas generation is also practiced from treatment of waste City administration covers all the ward areas through
feedback survey of Swachh Survekshan, with more than Council, Maharashtra from animal dung and kitchen waste and has been put door to door collection of garbage waste and ensures
1700 citizens actively participating through face to face to use in cooking practices. the practice of segregation of waste at source. It also
Best City in ‘Innovation and Best Practices’ -
feedbacks. It has bagged the award for ‘Best City in has ICT based monitoring in practice for monitoring of
West Zone in >25,000 – 50,000 Category
Citizen Feedback’ from West Zone under the population staff attendance, garbage vulnerable points and tracking
category of 25000 to 50000. of its garbage collection vehicle. The sanitary workers do
Star Rating:  ODF Status: ODF+ two times sweeping in the entire commercial and one
time sweeping in all the residential areas. There is no
secondary storage stations/dhalaos present in the city as
Zonal Rank SS2019 (North) # 114
all the garbage is collected and transported directly to the
Zonal Rank SS2018 (North) # 64 processing plant on a daily basis. The ULB has managed
to process all the wet and dry waste being generated
through centralized/decentralized process. Many
Overall Score (5000 Marks) 2964 households in the ward areas practice home-composting
PART-1: Service Level Progress Score (1250 M) 391 thus reducing the burden on the ULB to an extent. As
per the Solid Waste Mmanagement Rules 2016, all the
PART-2: Certification Score (1250 M) 400 identified bulk waste generators in the ULB have been
PART-3: Direct Observation Score (1250 M) 1112 directed to practice on-site composting of wet waste.
Since all the waste is processed completely the dumpsite
PART-4: Citizen Feedback Score (1250 M) 1061 present in the ULB has been remediated.
Innovation and Best Practices Score (62 M) 45
The city has secured 647 marks out of 790 marks, in

164 165
the Direct Observation component of Solid Waste Shahganj Nagar PalikaParishad, garbage waste along with source segregation of waste in
Management under the Swachh Survekshan 2019. The all the ward areas. It also processes all of the wet waste
on ground survey results show that more than 80% of Madhya Pradesh being generated in the city area through centralized and
all of the sampled community/public toilets were found decentralized process.
to be substantially equipped with all the functional Cleanest City - West Zone in < 25,000
requirements making it more accessible. All of the Category As per the garbage free city certification, the ULB has
catchment areas like bus station, auto/taxi stands, public been certified as 3-star rating, indicating the efficient
places that were sampled were found to be clean, pubic Star Rating:  ODF Status: ODF++ management of the administration of keeping the city
friendly and with IEC messages. garbage free. In the Open Defecation Free certification,
the ULB has been certified as ODF++ rating thus
In the Citizen Feedback survey, the responses directly Zonal Rank SS2019 (West) #5 highlighting the cleanliness drive promoted by the ULB
related to solid waste management components shows Zonal Rank SS2018 (West) # 122 administration.
that, nearly all of the participants were satisfied with
the cleanliness activities being carried out in all the Under the direct observation component, the ULB has
ward areas. The responses captured also showed that Overall Score (5000 Marks) 3923 scored 1174 marks out of the maximum 1250 marks.
segregation of waste at source was implied in all the PART-1: Service Level Progress Score (1250 M) 930 During the on-ground assessment it was found that
areas and the garbage collection vehicles had separate all of the residential/commercial areas were kept clean
compartments to carry dry and wet waste. Approximately PART-2: Certification Score (1250 M) 750 along with all of the catchment areas like vegetable/fruit
99% of the respondents reported that they have been market, fish/meat market and auto/taxi stands. The city
PART-3: Direct Observation Score (1250 M) 1174
using the litter twin bins in placed by the ULB in the has removed all the secondary storage stations from the
designated locations. Swachh Survekshan 2019. The administration efforts PART-4: Citizen Feedback Score (1250 M) 1069 respective wards. This has resulted in moving the city
towards sanitation and solid waste management have towards a clean environment. In the citizen feedback
Innovation and Best Practices Score (62 M) 35
Under the innovations and best practices, ULB has successfully helped in improvising on the ranking from component the ULB has scored 1069 marks out of the
conducted many IEC campaigns and programs directed previous Swachh Survekshan 2019. The city has a total 1250 marks. The responses recorded indicate that the
towards educating children for sustainable cleanliness
through various quiz competition. In the citizen led
innovation and best practices, the idea implemented was
of 2729 marks out of a maximum of 5000 marks in the
overall Swachh Survekshan 2019 assessment. In the
direct observation component, it has scored 907 marks
S hahganj is a village Panchayat situated in the Sehore
district of Madhya Pradesh state. Shahganj Nagar
PalikaParishad has been awarded as the ‘Cleanest City’
ULB has placed litter bins in all the strategic locations of
residential and commercial areas which are being used
by the residents on a regular basis. This has resulted in
of conducting plastic reuse workshop wherein various out of 1250, indicating the quality work imparted by the in the West zone under the less than 25k population the transformation of the potential garbage vulnerable
ideas/concepts regarding plastic reuse were floated and sanitation team towards cleanliness and sanitation drives. category in the Swachh Survekshan 2019 assessment. points in the ward areas.
also implemented at various stages.
At least two events /campaigns were conducted per It has scored 3923 marks out of the total 5000 marks and The performance of the ULB administration in the overall
months from October 2018 by citizens. More than under below 1 lakh category from West Zone, Shahganj Swachh Survekshan 2019 has clearly shown that it has
Bagasara Municipality, Gujarat 95 % of the sanitation staff and engineering staff have stands at rank 5th which is a 117 places jump from been successful in implementing the Swachh Bharat
‘Fastest Mover’ City - West Zone in >25,000 attended at least 3 workshops related to Swachh Bharat the Swachh Survekshan [Link] is a commendable Mission activities.
Mission activities. performance for a ULB with a population of around 8500
– 50,000 Category
It has received positive feedback from its citizens, taking
to compete strongly at the national level. Pombhurna Municipal Council,
Star Rating:  ODF Status: ODF+ its score up to 990 out of 1250 in the citizen feedback In the service level progress document assessment, the Maharashtra
component. During Swachh Survekshan 2019, a total ULB has obtained a total of 930 marks out of 1250 marks.
of 1039 citizens of Bagasara provided their feedback. The administration practices door to door collection of Best City in ‘Citizen Feedback’ - West Zone in
Zonal Rank SS2019 (West) # 223 < 25,000 population Category
The responses captured show that more than 70% of
Zonal Rank SS2018 (West) # 849 residential and commercial areas are maintained clean
and similarly around 70 % of the community and public
Star Rating:  ODF Status: ODF+
Jump in Position 626 ↑
toilets are clean and user- friendly.
Zonal Rank SS2019 (West) # 109
Overall Score (5000 Marks) 2729 All of the sampled community and public toilets have
prominently displayed SBM messages and more Zonal Rank SS2018 (West) NA
PART-1: Service Level Progress Score (1250 M) 282 than 80% have been connected to onsite safe close Count of Citizen Feedback 450
PART-2: Certification Score (1250 M) 550 sanitation system thus ensuring safe transportation of
faeca; sludge.
PART-3: Direct Observation Score (1250 M) 907 Overall Score (5000 Marks) 2976

PART-4: Citizen Feedback Score (1250 M) 990 All of the listed slum/old areas, flyover and public PART-1: Service Level Progress Score (1250 M) 430
places have beautification in their area. More than 80
% of commercial/public areas of the city have Swachh PART-2: Certification Score (1250 M) 550

B agasara is a municipality in Bagasara Taluka of Amreli

district in Gujarat state. Bagasara has been awarded
with the ‘Fastest Mover City’ award from West zone
Survekshan 2019 hoardings/ billboards and wall writings
indicating the active involvement of the administration
towards promoting awareness to the masses at grass
PART-3: Direct Observation Score (1250 M)

PART-4: Citizen Feedback Score (1250 M)

885

1111
(in the population category of 25000 to 50000) in root level.

166 167
P ombhurna is aMunicipal Council in Chandrapur District
in the state of Maharashtra. The Head Quarters are
in Pombhurna town. It belongs to Vidarbh region in
Mouda Nagar Panchayat,
Maharashtra
tax on time. The Concept of Recycling of plastics
is being carried out in this manner to minimize the
pollution during the process and as a result it will
M alkapur city is a municipal council situated in the
Kolhapur district in Maharashtra State. It is an
important commercial town linking Kokan and Ghat on
the Nagpur Division. It is located 40 KM EastofDistrict enhance the efficiency of the process and lead to energy Ratnagri-Kolhapur road. It is a less densely populated
Best City in ‘Innovation and Best Practices’ -
headquarters Chandrapur and 839 Km from State capital conservation. city but has worked immensely towards sanitation and
of Mumbai. The city council received overwhelmingly
West Zone in < 25,000 Category cleanliness work under the Swachh Bharat Mission
positive response from its citizen feedback survey, Citizen led Innovation and Best Practices: program. The solid waste management report of
securing a score of 1111/1250. This is in taking into Star Rating:  ODF Status: ODF+ Malkapur clearly indicates the action plan, deliverables,
account the significant level of participation in the survey Pig and Fish Farming using Wet Wastes-Reusing wet outcomes of the sanitation and solid waste management.
by the citizens of Pombhurna. and kitchen waste as a raw material for economic gain. It has obtained 1st rank among the ULBs from West zone
Zonal Rank SS2019 (North) # 18
surveyed for Best City in Solid Waste Management in less
All of citizens surveyed reported being aware of their Zonal Rank SS2018 (North) #33 The kitchen waste from institutions such as houses, than 25,000 population category. It has achieved 1668
city’s active involvement in Swachh Survekshan 2019 schools or hotels, distillery waste, fish-processing waste, out of a maximum of 1783 marks allocated under ‘SWM
and 99.8% considered their city to be clean. The efforts of abattoir waste and agricultural residues are segregated infrastructure and services’ in the Swachh Survekshan
the ULB were corroborated by positive statements from Overall Score (5000 Marks) 3548 and transported to the SWM facility which has been 2019 assessment protocol.
the surveyed citizens. While 98.9% of citizens reported PART-1: Service Level Progress Score (1250 M) 764 set-up by the Nagar Panchayat.
increased visibility and ease of access to litter bins, 99.5% The city administration has been practicing door to
of the citizens claimed they were able to locate and ac- PART-2: Certification Score (1250 M) 550 The facility houses separate area for processing wet door collection of garbage, segregation of waste at
cess clean urinals in commercial and public spaces. PART-3: Direct Observation Score (1250 M) 1206 and dry waste. Wet waste is processed for preparing source, along with sweeping in all the residential and
compost, organic fertilizers and feed. The segregated commercial areas. The ULB has proper mechanism
The city’s initiative to make the swachhta movement a PART-4: Citizen Feedback Score (1250 M) 1029 waste is then shredded in the rendering plant and in place for monitoring of garbage vulnerable points,
citizen inclusive movement is strengthened by its high handed over to fish farming and pig farming areas. garbage collection vehicle and staff attendance which
Innovation and Best Practices Score (62 M) 52
grievance resolution rate. Out of 840 complaints on var- ensures proper collection and transfer of waste to the
ious municipal services, the municipality had a 93% res- In this way, there is a readily available feed for pig and plants/dumpsites. The administration has efficient
olution rate. The wide spread acceptance by the citizens
of Pombhurna Municipal Council’s initiatives reflects
strongly in Direct Observation assessment. On-field as-
M ouda is a town of Nagpur district in the state of
Maharashtra, India. The ULB has made several
efforts to make safer and cleaner urban spaces under
fish farming and a dedicated space for all their activities.

This has resulted in a good breed of pigs and fish which

mechanism in place to manage the construction and
demolition waste being generated in the ward areas.
As per the guidelines of solid waste management rules
sessment of the cleanliness of the community and public the Swachh Bharat Mission. The practices which are are sold at a very good rate in the market. A portion 2016, the ULB has directed all the bulk waste generators
toilets of the city, yielded a score of 75%. being implemented in the city constitute mainly of the of the earnings from this sale is taken up by the Nagar to process and dispose the wet waste on their own
participatory role of the citizens and various stakeholders. Panchayat as a royalty. premises. Apart from this many households from the
Despite being a small city with a population of sub-one ULB have started practicing home-composting of wet
lakh, key advertising tactics were employed to increase ULB led Innovation and Best Practices: The city has been awarded 1st position in the Innovation waste. The dry waste and wet waste generated on a
awareness about sanitation and Swachh Survekshan. and Best practices award among cities with less than daily basis is managed and processed by the ULB thus
ULB has populated all its commercial and public areas Recycling and Reuse of Plastic Wastes into Dustbin and 25,000 population in west zone. reducing the waste footprint and the dumpsite used by
with hoardings of Swachh Survekshan 2019. Pipes Project the ULB undergoes proper remediation treatment.
Malkapur Municipal Council,
Under ‘Innovation and Best Practices’ the city submitted In the Direct Observation component of Solid Waste
a project titled ‘Recycling and Reuse of Plastic Wastes Maharashtra Management under the Swachh Survekshan 2019, the
into Dustbin and Pipes’.Mouda CT, is successfully turning city has secured total of 767 marks out of 790 marks.
plastic waste into dustbins and pipes. As a part of the Best City in ‘Solid Waste Management’ - The on ground assessment indicates that nearly 98.5%
process, the segregated waste is collected at the source West Zone in < 25,000 Category
aretransported tothe Solid Waste Management facility
which has been set-up by the Nagar Panchayat outside Star Rating:  ODF Status: ODF+
the residential area. The facility has provided a separate
area for processing wet and dry waste. Wet waste is
processed for preparing compost, organic fertilizers Zonal Rank SS2019 (West) #9
and feed. The dry wastes is further segregated into 12 Zonal Rank SS2018 (West) #4
bins on the type of content such as plastic, glass, metal,
cloth, thermocol, etc. This is the stage where plastic is
separated out from the wastes and is ready for further Overall Score (5000 Marks) 3771
processing. The segregated plastic is recycled into PART-1: Service Level Progress Score (1250 M) 808
plastic grind and also melted down into pellets called
nurdles. After the recycling process, a waste/scrap is PART-2: Certification Score (1250 M) 700
converted into a product with characteristics similar to
PART-3: Direct Observation Score (1250 M) 1173
those of original producti.e, dustbins.
PART-4: Citizen Feedback Score (1250 M) 1090
The ULB has also announced to distribute two dustbins
SWM Indicators Score (1783 M) 1668
to the citizens of the city on payment of the Property

168 169
of all of the sampled Residential Areas and Commercial
Areas are clean and maintained garbage free.98% of the
listed community/public toilets sampled for the survey
T alala (Gir) is a city and a taluka in Gir Somnath district
in the Gujarat state of India, also known as the capital
of Gir and is famous for Asiatic lions and its huge orchards
were found to be in functional state and equipped of Kesar mangoes.
with essential services like light, water supply, seats,
maintenance, safe disposal, accessible operational Towards cleanliness, the city has organized various
[Link] of the catchment areas like vegetable/fruit cleanliness drives like a rally in government schools to
markets and fish/meat markets that were sampled aware children about the use of toilet to create hygiene
were found to be clean and accessible. The outcome among them. Twin bins are placed in almost all the
of the survey clearly indicates the efficient and quality commercial areas and the city is practicing door to door
performance of the city administration in terms of garbage collection and its disposal in the best safest
sanitation and solid waste management under the manner possible. The city has provided basic amenities
Swachh Bharat Mission activities. like PPE’s to its sanitation workers keeping in mind their
health and hygiene. People have come together in large
In the Citizen Feedback survey, the responses directly numbers to get aware and joined their hands together
related to solid waste management components to make the city clean and green in order to accomplish
shows that, all of the participants were satisfied with Gandhi Ji’s mission of Clean India.
the cleanliness drive carried out in all the ward areas.
Furthermore, all of the responses directed towards Talala has been applauded for the efforts that it has taken
the efforts put in by the ULB administration towards in the last one year to make the city one of the cleanest in
installation of litter twin bins in the designated locations the country and has been awarded as the Fastest Mover
and promotion of segregation of waste at source. SS2019: #247 under 25 k population category.
Residents of Malkapur are using the litter bins thus
reducing the impact of garbage vulnerable points They were able to take a jump of 574 positions from
Rank #821 in Swachh Survekshan 2018 to Rank #247
Under the innovations and best practices section, the in Swachh Survekshan 2018. The city has a total of
Malkapur administration made use of bio-mining method 2659 marks out of a maximum of 5000 marks overall. In
to remediate the existing dumpsite which is now being DO, the ULB has scored 803 marks out of 1250, and in
used for solid waste processing plant and public garden. Citizens Feedback, it has scored 935 out of 1250.
The citizens of Malkapur city have started processing
household generated wet waste into organic manure All the ‘Informal Waste Pickers’ identified through a
which is further used in nourishing the garden plants in survey conducted by Talala municipality are deployed
their own premises. Such programs and initiatives have across all the wards of the city. More than 95% of IHHL
helped the ULB administration in creating a sustainable have water availability at the source. The ULB has
environment and successfully achieving the goal of notified and enforced plastic waste management rules
clean and hygienic city. 2016 rules, solid waste management rules. The ULB has
also notified citizens and enforced user charges to be
collected from Bulk waste generators.
Talala Municipality, Gujarat
‘Fastest Mover’ - West Zone in < 25,000 It has received largely positive feedback from its citizens,
taking its score up to 935 out of 1250 in this component.
Category
During Swachh Survekshan 2019, a total of 511 citizens
Star Rating:  ODF Status: ODF+ of Talala provided their feedback. 100 % of public and
community toilets are prominently displaying SBM Best Performing
States
messages. More than 75 % of vegetable/Fruit, fish and
Zonal Rank SS2019 (West) # 247 meat markets are clean.
Zonal Rank SS2018 (West) # 821

Jump in Position 574 ↑

Overall Score (5000 Marks) 2659

PART-1: Service Level Progress Score (1250 M) 371

PART-2: Certification Score (1250 M) 550

PART-3: Direct Observation Score (1250 M) 803

PART-4: Citizen Feedback Score (1250 M) 935

170 171
 Step 4: The weighted rank-based scores for each category Based on the above methodology, the cleanest state of
of ULBs for each state was then added together and India under Swachh Survekshan 2019 is Chhattisgarh,
then averaged by dividing with the state totals number the first runner-up is Jharkhand and the second runner-
of ULBs. This made the all the state-specific scores up is Maharashtra.
comparable to each other.

India’s best performing states 

Computation methodology for selecting best performing
Step 5: These scores were put in the decreasing order and state in Solid Waste Management
the Best Performing States were ranked accordingly.
The results are as given below: A new state level award category has been introduced in

C omputation methodology for selecting best

performing states
Average weighted scores by Population Categories

Name of the State Less than 25 K 25-50K 50K-1 L 1 L-3 L 3 L-10L > 10 L TOTAL
Two things were kept in mind while developing the
methodology for selecting the best performing state: Chhattisgarh 218.05 89.55 49.92 39.93 13.10 12.26 422.81

Jharkhand 221.20 85.97 51.67 31.47 13.41 10.59 414.31

1. First of all, the computation had to take into
consideration that different states are at different Maharashtra 200.02 88.60 48.31 35.39 10.43 9.88 392.63
levels of urbanisation and states with more ULBs faced
Madhya Pradesh 171.38 71.21 42.53 34.14 14.03 13.75 347.05
a larger challenge in ensuring holistic development
across all centres than states with lesser number of Gujarat 176.23 70.47 40.80 27.75 9.67 13.75 338.68
ULBs. Therefore, the analysis has to ensure that all
states are comparable with each other. Andhra Pradesh 155.05 66.12 37.40 27.17 8.50 14.31 308.54

Punjab 159.96 66.97 34.55 24.95 9.59 4.65 300.66

2. Secondly, the computation method had to also
accommodate for the fact that states with more Telangana 127.94 43.92 27.73 22.15 7.95 13.01 242.69
number of smaller ULBs had their own set of challenges Union Territories (UTs) other than Delhi and Cantonment
Haryana 125.08 60.08 19.63 23.54 10.08 3.34 241.76
which were different from those with primarily large Boards (62) were not included in either of the lists and
cities with high density zones, and hence, not directly were not used in this analysis. Uttar Pradesh 116.91 48.22 25.31 15.17 6.57 7.43 219.60
comparable.
Rajasthan 103.52 43.87 25.27 15.63 5.39 5.33 199.01
Step 2: Each ULB (from each of the six lists) were then
Methodology given an inverse rank. For example, in the > 10 lakhs Tamil Nadu 96.35 43.66 24.62 18.45 6.77 7.93 197.78
A methodology was worked out that adjusted for the category, the highest ranked ULB was given a value of
differential rate of urbanisation across states as well as 46, the second highest given 45, and so on. Similarly, in Manipur 91.33 70.61 0.00 7.99 0.00 0.00 169.92
normalising the analysis metric by using relative ranking the 3 – 10 lakhs category, the highest ranked ULB got a Karnataka 83.30 37.68 19.51 9.62 5.43 2.60 158.14
instead of actual scores. The details are hereunder. value of 91, the second highest got 90, and so on.
Jammu and Kashmir 79.39 36.27 7.04 13.46 3.43 0.37 139.96
Step 1: All the ULBs that participated in SS2019 were Step 3: These rank based scores were then multiplied by
Mizoram 75.90 47.86 11.71 3.99 0.00 0.00 139.46
divided into six sets in conjuncture with the 6 population weightages derived on the basis of the relative share of
categories used for determining award winners. These urban population living in cities and towns within each Odisha 71.83 30.49 14.66 10.03 3.78 0.00 130.79
were as follows: population category, as follows:
Goa 77.45 38.05 7.71 0.00 0.00 0.00 123.22

Category # of ULBs Category Share of urban Weightage Uttarakhand 66.58 26.21 10.31 9.88 1.25 0.00 114.23
population multiplier
Greater than 10 lakhs 46 Himachal Pradesh 41.37 24.84 0.00 31.80 0.00 0.00 98.00
Greater than 10 lakhs 37.16% 0.3716
3 – 10 lakhs 91 Kerala 46.70 18.04 8.24 10.70 2.12 0.00 85.79
3 – 10 lakhs 15.59% 0.1559
1 – 3 lakhs 281 Sikkim 69.08 0.00 0.00 15.83 0.00 0.00 84.91
1 – 3 lakhs 14.79% 0.1479
50,000 to 1 lakh 500 50,000 to 1 lakh 11.26% 0.1126 Tripura 45.23 15.79 1.69 0.00 0.94 0.00 63.65

25,000 to 50,000 947 Bihar 36.33 11.74 8.52 4.66 0.47 0.74 62.47
25,000 to 50,000 10.78% 0.1078
Less than 25,000 2310 Nagaland 30.62 13.52 8.56 3.25 0.00 0.00 55.95
Less than 25,000 10.42% 0.1042
Assam 26.57 11.50 3.88 3.01 3.90 0.00 48.86

Arunachal Pradesh 14.22 0.00 12.05 0.00 0.00 0.00 26.26

Meghalaya 19.22 0.00 0.00 4.44 0.00 0.00 23.66

172 173
Swachh Survekshan 2019 called ‘Best State in urban solid
waste management’. The indicators that were considered
Scientific processing of faecal sludge
• Percentage of completed IHHLs (under SBM-Urban
INDIA’S BEST PERFORMING STATE
for this award included the following:

Direct Observation
only) that have water available at source
• Whether or not all Public Toilets in the city are uploaded Winner: Chhattisgarh
as ‘SBM toilet’ on google maps
• Cleanliness of Residential and Commercial area • Percentage of CT/PTs open between 4.00 am to 10.00
• Cleanliness and functionality of Community & Public pm
toilets • Whether the city has ensured availability of toilet
• Cleanliness of vegetable/fruit/meat markets facilities in construction sites (with 25 workers or
• Cleanliness of catchments of Railway station/bus more) with safe disposal of faecal sludge
terminus/Airport • Percentage of Operations and Maintenance costs of
Community/Public Toilet and FSTP are being recovered
Citizen Feed back through revenue streams viz. property tax (sanitation
• Proportion citizens who found their city to be clean specific), user charges, etc.
Direct Observation
• Proportion of citizen who reported that appropriate
litter bins in commercial and public areas can be easily • Whether Public and Community Toilets are clean and
spotted and are accessible user friendly
• Proportion of citizen who reported that they have • Whether Public and Community toilets connected
been informed by the ULB that they have to do source with onsite safe disposal system (Septic tank with no
segregation of waste before giving to the garbage overflow) or sewer network – no open drainage
collector Citizen Feedback
The ranking was done based on a simple linear aggregation
of the marks received across all the above indicators and
• Proportion of citizens who find urinals/ toilets to be
accessible and clean
1 st

the state of Madhya Pradesh was adjudged as the winner.

Certification
Computation methodology for selecting best • Open Defecation Status (as per certification)
performing state in Sanitation
The ranking was done based on a simple linear aggregation

C
Another new state level award category has been of the marks received across all the above indicators and
introduced in Swachh Survekshan 2019 called ‘Best State the state of Punjab was adjudged as the winner. hhattisgarh, formed on November 1st, 2000, is the senior municipal staff being occupied with the election
in urban sanitation’. The indicators that were considered tenth biggest state in the nation by surface area, duty, still the state managed to score highest in Service
for this award included the following: Computation methodology for selecting the Fastest and is the seventeenth most-populated state in Level Progress. Even the urban residents of the state has
Mover state India with a population of 27,928,015 as per the 2011 endorsed the efforts by the ULBs with more than 70%
Service Level Progress population census. Chhattisgarh is a mineral rich state. of the ULBs scoring in excess of 70% marks under the
• Percentage of Households/ Commercial Establishments The final award under the state category is the fastest It is also blessed with natural beauty, with abundance Citizen Feedback module of Swachh Survekshan 2019.
/ CTs/PTs; are connected to a closed system such as mover. This is a relatively simple computation involving of dense forests, hilly mountains, streams, waterfalls, The validation of this endorsement comes from the fact
sewerage, septic tank + soak pit, twin-pit system etc., the absolute improvement in rank received by a state in natural caves, and parks. that Chhattisgarh has constructed more than 3 lakh
(no open system/connection/flow/discharge) Swachh Survekshan 2019 from what it had received in IHHLs and 3,955 community and public toilets (as per
Swachh Survekshan 2018. The urbanization rate for the state as a whole is 23.24%, SBM urban MIS) and has successfully made the entire
• Percentage of faecal sludge generated from
with the state capital of Raipur being the only million+ state ODF. 97% cities of Chhattisgarh have managed to
Households/Commercial
The state of Gujarat was adjudged to be the winner of city and 8 more cities with population in excess of 1 lakh. receive a star rating under the certification parameter of
• Establishments/ CTs/PTs; is treated at FSTP/STP - this award.
The state as a whole has reflected the progressive
trend of its initiative towards ‘Swachh Chhattisgarh’
which stared several year ago. In Swachh Survekshan
2018, Chhattisgarh was ranked as the third cleanest
state in the country while this year, it has improved
its position to become the cleanest state in India. This
huge achievement was possible due to the commitment
and passion shown by the citizens of Chhattisgarh,
continuous and effective monitoring of bureaucrats, and
efforts and dedication of State and ULB teams.

What is highly laudable is that despite the fact that the

state elections of 2018 coincided with the preparation
phase for Swachh Survekshan 2019, with most of the

174 175
garbage free cities. This is reflective of the fact that over
70 cities in the state has scored in excess of 80% under
INDIA’S BEST PERFORMING STATE
the direct observations component of the Survekshan.

Out of the 168 ULBs in the state, as many as 117

First Runner Up: Jharkhand
have ranked within the top 500 in Swachh Survekshan
2019. Ambikapur of Sarguja district has secured an
all India 2nd rank, as is also the only one of the three
cities in the country that has received a 5 star rating in
garbage free cities. Ambikapur, is a bin free and a zero-
landfill city today. It has become a role model when it
comes to effective waste management. The whole
state of Chhattisgarh is moving towards adopting the
Ambikapur model and become India’s first zero-landfill
state. Apart from Ambikapur, Bhilai nagar of Durg district
2 nd

has managed to secure 11thnational rank and showed

a tremendous improvement as compared to last year
where it was ranked 72nd. Seven (7) ULBs of the state
has already received 3 star certification by MoHUA.

J
harkhand was formed on 15 November 2000 after to the efforts and dedications of state and ULB teams
being carved out of the southern part its neighboring but also the passion shown by the residents of the state,
state, Bihar. It is the 14th most populated state of more than 70% of residents in 34 ULBs agreed that they
India with a population of 32,988,134. Also, it is almost are happy with the cleanliness and sanitation services
as big as the country, Czech Republic, in terms of provided. During face to face feedback interview, more
surface area. Jharkhand also has more than 40% mineral than 75% of the surveyed residents responded positively
resources of India. With a state being primarily rural, to the asked questions.
with less than 24% people living in the cities.
As per the service level progress report of all the ULBs,
Jharkhand has 42 urban local bodies (ULBs) out of which there are total of 29 ULBs in the Jharkhand who are
31 cities fall under the category of less than 1 lakh practicing door to door collection of garbage waste in
population, 9 with more than 1 lakh population. Ranchi more than 80% of the ward areas. Under the Garbage-
is the state capital and fall under the population category Free certification program, 27 ULBs are declared as
of million plus city, apart from Ranchi, Dhanbad also 2-star rating and 4 ULBs are declared as 1- star rating.
falls under the same population category. Since 2017
Jharkhand has been identified as the top performing
state of India. This time also they have managed to give
strong competition to other states and awarded as the 2
nd best cleanest state of Swachh Survekshan 2019.

Jharkhand is the top performing state under the direct

observation component of Swachh Survekshan 2019,
35 out of 42 ULBs of Jharkhand have scored more than
70% of marks under this category. In 90% of the ULBs
more than 70% of the sampled community and public
toilets are well equipped with basic requirements of
light, ventilation, seats, water supply, cleanliness, gender
friendly etc, apart from this state has constructed
2,14,264 Individual household latrines (IHHLs) (as
per Swachh Urban MIS) which contributed in making
Jharkhand an open defecation free state. Further,
there are 29 ULBs which are certified as ODF+ by the
MOHUA, under the certification component of Swachh
Survekshan 2019.

Jharkhand was able to achieve this award not only due

176 177
 INDIA’S BEST PERFORMING STATE connected to a safe closed system like sewerage
network, septic tanks or twin-pit latrines. There are

Second Runner Up: Maharashtra around 153 ULBs surveyed wherein more than 80% of
the IHHL constructed toilets with water availability. Out
of the 391 ULBs, a total of 383 ULBs have uploaded
their public toilets as ‘SBM Toilets’ on Google maps thus
giving easy access to people for utilisation of public
toilets. Similarly there are 112 ULBs who have more than
80% of their public and community toilets open between
04 am and 10 pm.

In the innovation and best practices, Municipal council of

Mauda CT and Ambajogi have secured the first position
21 ULBs have already remove the secondary stations in the state ranking followed by Greater Mumbai
and are sending their collected waste directly to the Municipal Corporation and Municipal Council of Murgud
dumpsites or processing plants. On the basis of service- on second position.
level progress documents, there are many ULBs who are
still not ‘city-bin free’ but are putting in efforts towards Under the direct observation component, there are
removing dhalaos from all of its ward areas. around 249 ULBs who have scored more than 70%
marks. During the on-ground assessment around 249
There are 56 ULBs which process more than 80% of ULBs were observed to have more than 80% of the
the wet waste being collected by the garbage collection sampled residential and commercial areas as clean
vehicles through centralized or decentralized processing and garbage free. In 284 ULBs more than 60% of the
3 rd
methods. 110 participants have mechanism in place
for wet waste processing and are maintaining logbook
sampled community and public toilets are well equipped
with basic requirements of light, ventilation, seats, water
records to track the progress. supply, cleanliness, gender friendly etc. In 290 ULBs,
it was found that in more than 80% of the ward areas,
As per the Construction and Demolition (CnD) waste Swachh Sarvekshan 2019 was promoted in the form
management rules 2016, there are 127 ULBs who are of banners/hoardings, wall paintings indicating the
processing more than 80% of the construction and awareness and active participation of the state.

M
demolition waste being generated on a daily basis in
aharashtra is the second populous state and Corporation has got the state rank 1 out of total 43 the city area. There are 185 total ULBs who as per the Under the Garbage-Free certification program, around 27
the third largest state in terms of area in India. ULBs in the above 1 lakh population category. Karhad Solid Waste Management rules 2016 have directed the ULBs are certified 3-star rating, 68 ULBs are declared as
It is the largest state economy and the most Municipal Council has got the state rank 1 out of 348 identified bulk-waste generators to practice on-site 1-star rating and around 219 ULBs as 2-star rating. There
industrialized state in the country with a total share of ULBs in the less than 1 lakh population category. In the composting of generated wet waste thus reducing the are 141 ULBs with ODF+ rating, 09 ULBs with ODF++
around 15% in the country’s gross domestic product. It top 100 category list of cities with population above burden on the ULB to an extent. In 333 ULBs from the rating and 55 ULBs with self-declared as ODF free. In the
has a total of 391 urban local bodies (ULB) which have 1 lakh, Maharashtra has featured 10 ULBs and in the state, at least 80% of the total operational costs related Citizen Feedback survey around 275 ULBs have scored
actively participated in the Swachh Sarvekshan 2019 category of population below 1 lakh it has total of 36 to sanitation and solid waste management services are more than 70% marks indicating the quality efforts put in
program, out of which there are 07 cantonment boards, ULBs in the top 100. recovered from revenue sources like Property taxes by the respective city administration towards sanitation
130 Nagar Panchayats, 231 Municipal Council and (linked to SWM/sanitation), User charges (related and cleanliness drive in all the ward areas.
23 Municipal Corporations. Maharashtra has secured As per the service level progress report of all the to SWM/sanitation services), sale of city compost
3rd rank as the ‘Best Performing State’ among all the ULBs, there are total of 265 ULBs in the state who are and advertisement rights on CT/PT and litter bins.
states which participated for Swachh Sarvekshan 2019 practicing door to door collection of garbage waste in Furthermore, there are 35 ULBs wherein 100% of the
program. Maharashtra has been constantly been one of more than 80% of the ward areas. Similarly in total 160 operational costs is covered through the listed revenue
the top performing states in all of the Swachh Sarvekshan ULBs the administration is practicing collection and streams and certain ULBs have revenue in surplus even
programs conducted highlighting the active involvement transportation of segregated waste in the form of dry, after the expenses covered.
of the state towards the sanitation and solid waste wet and hazardous waste.
management process under the Swachh Bharat Mission. There are 19 ULBs who have already completed
There are 206 ULBs from Maharashtra which have remediation of the dumpsite or have zero landfill
There are around 105 ULBs out of the total 391 integrated at least 80% or more informal waste pickers models in place. Further 20 more ULBs have started the
participants from Maharashtra who have scored more (IWPs) into the formal sector, which have been identified remediation process. Additional 31 ULBs have awarded
than 60% marks out of total 5000 marks in the Swachh by the ULB during the annual survey. Out of the 206 the work to a particular party and another 24 ULBs
Sarvekshan 2019 assessment. ULBs, there are 168 ULBs who have integrated 100% of have started the tender processing for the proposal of
the identified IWPs. remediation work to be carried out.
There are around 04 ULBs from Maharashtra, namely:
Navi Mumbai, Karhad, Lonavala and Mul which have There are around 42 ULBs from Maharashtra which Around 100 ULBs are as such wherein more than 80%
featured in the top 10 list of India irrespective of are moving towards making all of its ward areas free of toilets (toilets within household and commercial
the population category. Navi Mumbai Municipal of secondary transfer stations/dhalaos. Out of this establishment; community and public toilets) are

178 179
 including festivals and Sundays. 5 cities in the state are
INDIA’S BEST PERFORMING STATE bin free cities while 13 in cities there is 100 per cent
collection of total waste generated and treated either by

Madhya Pradesh decentralized or centralized processing.

53 cities from the state have mechanism in place to

Solid Waste Management (SWM) manage construction and demolition (C&D) waste
as per C&D Waste Management Rule, 2016. As
per the SLP Service documents submitted, 9 cities
administration have completed remediation work as
envisaged under SMW 2016 rules. 20 ULBs in the
state are also successfully recovering 100 per cent
of the operational cost of sanitation and Solid Waste
Management through property tax, user charges, sale of certified under star rating of Garbage Free cities, 8 cities
compost and advertisement rights on CT/PT and litter have been certified as 3 star and Indore has achieved 5
bins. Furthermore, all of them gain profit from the taxes star certification.
imposed as part of the monetization strategies.
In the Citizen Feedback segment, Madhya Pradesh has
In Direct Observation Component, 50 cities have scored got an overwhelmingly positive response from over 6
more than 90 per cent of the total marks, making it an lakhs of her urban citizens through different platforms. It
outstanding performance in terms of maintenance of also has close to 13 lakh registration through Jaanagraha
public facilities and general cleanliness of the city’s App under Swachh Survekshan 2019.
commercial and residential areas. During on ground
assessment, more than 95% of the Residential Areas Notably, Dewas has secured #1st rank in the category
and Commercial Areas were found to be substantially of ‘Innovations and Best Practices’ between population
clean and all commercial areas being appropriately of 1 - 3 lakhs in the west zone. In fact, 5 cities have
covered by twin bins and twice a day sweeping in 89 independently done impeccably well under the
urban bodies. Furthermore, more than 90 % of the CTs/ innovation and best practices. The projects implemented
PTs surveyed were also found to be well maintained. by Bhopal Municipal Corporation titled as “Kabadiwala.
Most of the catchment areas of railway station and bus com- Next Generation e scavengers” and “Public
station that were sampled were found to be clean. The events as Zero Waste Generator” by Indore Municipal
sanitary staff are being regularly monitored to ensure Corporation are also featured sound under ‘Innovations
the cleanliness of the city. Among the cities declared or and Best Practices’ category.

M
adhya Pradesh is situated in the heartland of Notably, ‘Indore Municipal Corporation’ has credited
the country, as its name implies. Nicknamed with the best clean city award among 4237 cities
the “Heart of India” due to its geographical surveyed based under Swachh Survekshan 2019, a feat
location, with an area of 3, 08, 000 [Link], Madhya which the city has now got three years running. Apart
Pradesh is the second largest Indian state by area and from the Indore Municipal Corporation, Ujjain also has
the fifth largest state by population with over 75 million ranked 4th in the all-India ranking, and 13 cities from
residents. Predominantly, it has an agricultural and the state have been ranked in the top 100. 57 cities
pastoral economy. Industrial development is primarily from the state have scored more than 70 percent of
concentrated in the more advance districts like Indore, out of the total 5000 marks under Swachh Survekshan
Bhopal, Gwalior and Jabalpur. 2019. Madhya Pradesh state has performed remarkably
well under ‘SWM infrastructure and services’ in the
Madhya Pradesh has drawn a niche for itself by achieving assessment protocol. More than 60 per cent of the urban
the ‘Best Performing State’ in the domain of Solid Waste local bodies are covered under door to door garbage
Management under Swachh Survekshan 2019. This collection in residential as well as commercial areas and
award is the testimony of the state’s positive intent to were found to be impeccably clean. 60 municipal bodies
provide the best of service delivery on clean sanitation have also been able to achieve more than 90%
to all its citizens. The state has been performing and segregation of waste at source from both residential
participating since the inception of Swachh Survekshan. and commercial areas. Within the state, 52 ULBs have
Furthermore, the state has managed to galvanize all the claimed that they have successfully integrated Informal
stakeholders to contribute in India’s journey towards Waste Pickers into sustainable livelihoods through
a ‘Swachh Bharat’. All the 383 cities of the state contractors/NGOs while in 43 urban local bodies, all
have fostered a spirit of healthy competition among sample wards visited were found to have twice a day
themselves. sweeping in residential areas as well as commercial areas

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INDIA’S BEST PERFORMING STATE In Sanitation Fastest Mover State
Punjab Gujarat

T G
he Punjab Growth Strategy 2018 is based upon National River Action Plan, and various Central/state ujarat is a state in Western India and has a transportation of segregated waste in the form of dry,
Punjab’s vision of inclusive growth that sees schemes. The coverage in 16 AMRUT towns for water population in excess of 60 million. It is the sixth wet and hazardous waste.
the province as secure, economically vibrant, supply and sewerage is 62% and 88% respectively. largest Indian state by area and the ninth largest
sustainably sanitized, which is prosperous and where state by population. Its capital city is Gandhinagar, There are 31 ULBs who have integrated 100% of the
Punjab is ranked as Best State Sanitation amongst
every citizen can expect to lead a healthy life. while its largest city is Ahmedabad. During the British identified informal waste pickers (IWPs) into the formal
all for its progressive initiatives towards ‘Sustainable Raj, Gujarati businesses served to play a major role to sector while 32 ULBs have integrated at least 70% or
The State has witnessed rapid urbanization. Punjab is the Sanitation’. After achieving good results in 2018, there enrich the economy of Karachi and Mumbai. Even today, more informal waste pickers (IWPs) into the formal sector.
5th most urbanized state in India, next to Tamil Nadu, was determination to work with a holistic approach to Gujarathi NRIs have spanned the world over and are a
Maharashtra, Gujarat and Karnataka. As per census bring the entire state at a par level. This resulted in 150 major economic force across many countries where they There are around 7 ULBs from Gujarat which are moving
2011, urban population of Punjab was 37.48% of state ULBs of Punjab being a certified Open Defecation Free have set up residence. towards making all of its ward areas free of secondary
population, which is much higher than the national (ODF), and 2 ULBs achieving ODF++ certification. transfer stations/dhalaos. They have already removed the
average of 31.16 %. The urban population share has The state has a total of 171 urban local bodies (ULB) secondary stations and are sending their collected waste
Punjab is ranked 4th in overall average sanitation score,
increased from 21.72 % in 1951 to 37.48 % in 2011. which have actively participated in the Swachh directly to the dumpsites or processing plants.
ranked 5th in Service Level Progress (SLP) average
Survekshan 2019, out of which there is one cantonment
To achieve maximum coverage in water supply and sanitation score and ranked 4th in Direct Observation board, one industrial area notified, one Nagar Paalika, 160 As per the Construction and Demolition (C&D) waste
sewerage, the state has been implementing various (DO) average sanitation score, ranked 5th in Citizens Municipalities and 8 Municipal Corporations. Gujarat has management rules 2016, there are 7 ULBs who are
projects with the support of World Bank, JICA, JnNURM, Feedback average sanitation score. These ranks has been secured 5th rank as the ‘Best Performing State’ among processing more than 70% of the construction and
given for overall population category; amongst all states all the states which participated for Swachh Survekshan
(excluding Union Territory’s). 2019 program.
Under Direct Observation (DO), out of 170 ULBs, more
Overall, Gujarat ULBs have scored an average of 2226
than 85 ULBs were found with 75% sampled CT/PT’s
marks out of total 5000 marks in the Swachh Survekshan
to be functional with all required amenities. 137 ULBs
2019 assessment. Out of the 171 ULBs, 141 ULBs fall
of Punjab were validated with more than 80% of the under the category of less than 1 lakh population. In
sampled CTs/PTs having on-site safe sanitation system. this group, the top two performing ULBs are Petlad and
More than 80% of the citizens living in 150 ULBs of Jamjodhpur. There are 30 ULBs which are greater than
Punjab had reported clean and accessible urinals/toilets 1 lakh population category and from the top three cities
in public places in their citizen feedback. In the 16 larger in this category are Ahmedabad (which has won the
ULBs (with population > 1 Lakh), it was found that nearly award for the cleanest big city in India in the > 1-0 lakh
category), Rajkot and Surat (best big city in SWM).
95% of the constructed IHHLs has water availability; and
all these ULBs have uploaded ‘SBM toilet’ on Google
As per the service level progress report of all the ULBs,
maps. Nearly, 70% of ULBs (with population < 1 Lakh) there are a total of 90 ULBs in the state who are practicing
have made provision for toilets at construction sites with door to door collection of garbage waste. Similarly in
more than 25 workers. 4 ULBs the administration is practicing collection and

182 183
demolition waste. There are total 25 ULBs who as per four of the ULBs namely Visavada, Upleta, Bagasra and
the Solid Waste Management rules 2016 have directed Talala scored good marks when compared to last year.
the identified bulk-waste generators to practice onsite Under SWM, there are 30 ULBs which are greater than
composting of generated wet waste thus reducing the 1 Lakh that have an average of 1030 marks. Under the
burden on the ULB to an extent. direct observation component, there are around 34 ULBs
who have scored more than 90% marks. Overall, there
There are 13 ULBs in the state that have already is a remarkable improvement in SLP scores in the state
completed remediation of dumpsites or have zero landfill as compared to last year. Given that the state elections
models in place. Further 12 ULBs have started the of 2018 had kept most of the officials busy during the
remediation process. period leading up to the previous Survekshan, this time
around the State has displayed its true potential and
Around 51 ULBs have more than 80% of toilets (toilets jumped 12 places in ranking.
within household and commercial establishment;
community and public toilets) are connected to a safe Under the Garbage-Free certification program, around 4
closed system like sewerage network, septic tanks or ULBs, namely Ahmedabad, Gandhinagar, Rajkot and Surat
twin-pit latrines, and 134 ULBs wherein more than 75% are certified with 3-star rating, 131 ULBs are declared as
of the IHHL constructed toilets that were surveyed had 2-star rating and around 25 ULBs as 1star rating. There
water availability. Out of the 171 ULBs, a total of 166 are 77 ULBs with ODF+ rating, 8 ULBs with ODF++
ULBs have already uploaded their public toilets as ‘SBM rating and 10 ULBs have self-declared as ODF.
Toilets’ on Google maps thus giving easy access to people.
With all the efforts taken by Gujarat in making their city
Under Fast Mover category, Gujarat as a state did well as clean and progressive, they indeed deserve to be one of
the best fastest mover state.

Best Cantonment
Board Awards

184 185
 Delhi Cantonment Board
Winner
Table 28 Cleanest Cantonment Board No. 1
Cantonment Board Awardees
Sl. No. Award Category Name Of The ULB
1 Cleanest Cantonment Board - No. 1 Delhi Cantonment Board
2 Cleanest Cantonment Board - No. 2 Meerut Cantonment Board
3 Cleanest Cantonment Board - No. 3 Jutogh Cantonment Board
4 Fastest Moving' Cantonment Board Jalandar Cantonment Board
5 Best Cantonment Board in 'Citizens Feedback' Ahmednagar Cantonment Board
6 Best Cantonment Board in 'Innovation & Best Practices' Dalhousie Cantonment Board
7 Best Cantonment Board in 'Solid Waste Management' Amritsar Cantonment Board

Table 29
Top 20 Cantonment Boards on Basis of Total Score
SS2019
Ranking
Name of the
Cantonment Board
PART-1: Service
Level Progress
PART-2:
Certification
PART-3: Direct
Observation
PART-4:
Citizen Feedback &
Swachhata App
Overall Marks
(5000 M)
1 st

(1250 M) (1250 M) (1250M)

(1250 M)
800443 Delhi 704 450 972 1041 3166
800717 Meerut 497 500 980 1078 3055
800136 Jutogh 485 150 1196 965 2797
802829 Ahmednagar 561 150 1078 925 2714
802483 Ahmedabad 359 200 1132 943 2634 Star Rating:  Overall Score (5000 Marks) 3166
802815 Kirkee 498 150 1127 838 2613
ODF Status: ODF++ PART-1: Service Level Progress Score (1250 M) 704
800250 Amritsar 227 350 1001 931 2508
PART-2: Certification Score (1250 M) 450
803567 Wellington 346 350 893 832 2420 Cleanest Cantonment
900487 Ramgarh 218 150 1015 1033 2416 PART-3: Direct Observation Score (1250 M) 972
800087 Dalhousie 258 100 1211 819 2388
SS2019 SS2018
PART-4: Citizen Feedback Score (1250 M) 1041
800326 Almora 454 150 813 846 2263 #1 #1

D
800165 Jalandhar 446 350 420 1044 2260
800324 Ranikhet 202 100 1059 864 2225 elhi Cantonment also referred as Delhi Cantt is indication of the quality performance showcased by
a Class 1 Cantonment board governed under the administration towards sanitation and solid waste
801031 Jhansi 450 150 707 910 2217
the Cantonments Act, 2006. Although the board management practices.
800208 Ferozepur 99 150 954 1006 2209 functions as a local municipal body but it remains under
800890 Shahjahanpur 165 150 1045 847 2207 the administrative control of the Directorate General In the ODF certification, Delhi Cantt has been
Defence Estates, New Delhi and Principal Director, certified as ODF++ which is the result of ULBs work
803350 St. Thomas Mount 329 150 874 839 2192
Defence Estates, Western Command, Chandigarh. in creating a sustainable fecal sludge management.
801107 Faizabad 253 150 845 927 2175 Delhi Cantonment has been awarded as the ‘Cleanest Under the direct observation component, the ULB has
800310 Dehradun 192 150 1001 778 2121 City’ in the Cantonment board category in the Swachh obtained 972 marks out of total 1250 marks. The on-
Survekshan 2019 assessment. ground assessment findings show that majority of the
210002 Lebong 618 150 717 634 2118
residential and commercial areas were kept regularly
It has also secured the first place among all of the 62 clean and garbage free by the sanitation team. Nearly
Cantonment Boards which were surveyed during 75% of the community and public toilets sampled for the
the Swachh Survekshan 2019 program. This is an survey were found to be in functional state with proper

186 187
 Meerut Cantonment Board
Winner
Cleanest Cantonment Board No. 2

2 nd

Star Rating:  Overall Score (5000 Marks) 3055

ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 497

PART-2: Certification Score (1250 M) 500

Cleanest Cantonment
PART-3: Direct Observation Score (1250 M) 980
SS2019 SS2018
PART-4: Citizen Feedback Score (1250 M) 1078
#2 #45

M
arrangements for light, ventilation, water supply, regular services. All of the toilet types (within household, eerut is a Cantonment Board city in district of a competitive environment leading to better outcomes.
maintenance, gender friendly etc. Most of the catchment commercial establishment, public and community toilets) Meerut, Uttar Pradesh. Meerut Cantonment
areas like railway station, bus stations, auto/taxi stands in the city area are connected to safe disposal system Board has administration over 17,631 The sanitation team of Meerut Cantonment Board
were found to be visibly clean and public friendly. and there is proper mechanism in place for processing of households to which it supplies public services like performs twice a day sweeping in all commercial areas,
the generated fecal sludge. The ULB has been constantly water and sewerage. once a day sweeping in all residential areas, removal
As per the service level progress documents, the promoting the Swachh Bharat Mission activities in the of animal dung, transformation of garbage vulnerable
administration practices door to door collection of form of campaigns, workshops, audio/video jingle which As per the service level progress report, all residential points, cleaning of storm water drains/water bodies and
garbage waste in majority of the ward areas. It also has resulted in active participation from the population. and commercial areas of the ULB are covered under beautification of slums/old city areas.
has ICT based monitoring in place for staff attendance, The administration has been in the forefront to notify and 100% door-to-door collection of segregated waste. The
garbage vulnerable points and garbage collection enforce guidelines related to solid waste management, city provides personal protection equipment, medical As per the Construction and Demolition waste
vehicles. The ULB has integrated informal waste plastic usage, open defecation, open littering, open benefits and regular training to its sanitary workers. management rules 2016, the city administration has
pickers into its sanitation team which has enhanced the urination which has helped it to obtain this award for The administration also practices monthly recognition mechanism in place for management of construction
institutional capacity to perform on-ground sanitation ‘Cleanest City’ in the cantonment board category. of the best performing workers which has resulted in and demolition waste being generated in the city

188 189
 Jutogh Cantonment Board
Winner
Cleanest Cantonment Board No. 3

3 rd

Star Rating: None Overall Score (5000 Marks) 2797

ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 485

PART-2: Certification Score (1250 M) 150

Cleanest Cantonment
PART-3: Direct Observation Score (1250 M) 1196
areas. As per the Solid waste management rules 2016, rules, curbing open defecation/urination and littering. SS2019 SS2018
the administration has directed all the identified bulk PART-4: Citizen Feedback Score (1250 M) 965
waste generators to practice on-site composting of its Under the direct observation component, the city has #3 #8

J
generated wet waste. obtained 980 marks out of a total 1250 marks. During
the on-ground assessment, all of the residential areas, utogh is a cantonment town and important suburb wet waste. More than 95 per cent of the sanitation
Under sustainable sanitation, Meerut Cantonment Board commercial areas, catchment areas like vegetable/fruit in Shimla district in the state of Himachal Pradesh. staff have undertaken certifications on the e-courses
has ensured that most of the toilet types (households/ market, fish/meat markets were found to be clean and It is a Cantonment Board categorized as Class IV platform on Swachh Bharat Mission (SBM) portal and
commercial establishments/community toilets/Public garbage free. Furthermore, majority of the catchment Cantonment under Directorate General Defence Estates, attended at least 3 workshops related to SBM activities.
toilets) are connected to safe disposal system. The city areas like railway station, bus station, auto/taxi stands Ministry of Defence, Government of India. As per The general cleanliness and maintenance around
administration has ensured water availability in all of situated in the city areas were also found to be very census of 2011, the total population of the Cantonment residential and commercial areas, community and
the constructed IHHL toilets. All the listed public toilets clean and well maintained. The administration has been including troops is 2062. Jutogh Cantonment has bagged public toilets, bus stands are found to be mostly clean
in the city area are mapped as ‘SBM toilets’ on google actively promoting Swachh Survekshan 2019 campaign the 3rd rank in the ‘Cleanest City’ category among 62 by the independent assessors during direct observation.
maps thus providing easy access to the public toilets. in the form of hoardings/banners/wall paintings thus cantonment boards surveyed in the Swachh Survekshan All the CTs/PTs were found to be connected with a safe
The administration has directed all of the identified resulting in spreading awareness among its residents. 2019 program, by achieving 2797 out of a maximum of on-site disposal system and IEC messages were found
construction sites (with 25 or more workers) in the city 5000 in total, with 1196 marks out of 1250 under Direct to be present at all of them. All the vegetable markets
area to have toilet provisions connected a safe disposal Meerut Cantonment is declared as 2-star rating Observation component. surveyed during Swachh Survekshan 2019, were found
system. under the Garbage Free City certification assessment to be substantially clean and all of them either had visible
under Swachh Survekshan 2019 program. In the The cantonment board has put in place an infrastructure signages for the public for maintaining cleanliness in
To create awareness among the citizens about citizen feedback component, more than 90% of the ‘door-to-door garbage collection in all the wards of the the area or posters/paintings depicting the advantages of
sanitation and cleanliness, the administration has respondents reported that they were quality work city. Special drives are conducted among the residents on-site composting. In ODF star rating, the city has been
created short movie/audio jingles circulated through imparted by the city administration towards sanitation to create awareness for source segregation of waste at certified as ODF without failure.
social media platforms and also conducted campaigns/ and solid waste management. Also more than 95 % of household level. All commercial areas are swept twice
workshops to reach out to as many citizens as possible. the respondents reported that they were satisfied with a day and have placed twin bins for public usage. The The cantonment board has received overwhelming
Meerut Cantonment Board has also worked in capacity the cleanliness of their city areas and had easy access to board has placed mechanism to manage Construction and responses from their citizens through the citizen feedback
building of the SBM staff through e-learning portals and clean and functional toilets in public places. The findings Demolition(C&D) waste as per C&D Waste management survey. 100 per cent of the respondents participated in
by encouraging the sanitation staff member to attend of Meerut Cantonment Boards performance in the Rule, 2016. Remediation work has successfully completed the survey had validated that their areas were apparently
workshops related to Swachh Bharat Mission activities. overall Swachh Survekshan 2019 program has resulted to adhere the solid waste management rules, 2016. cleaner than last year. All of the respondents opined that
The Cantonment Board has also actively enforced all the in it obtaining the 2nd ‘Cleanest City’ in the Cantonment All Bulk Waste Generators (BWGs) in the cantonment they were easily able to spot litter bins and also equally
Bye-laws related to Plastic & solid waste management board category. are practicing on-site composting of its generated placed in commercial and residential areas.

190 191
 Jalandhar Cantonment Board Ahmednagar Cantonment Board
Winner Winner
Best Cantonment Board in Citizens Feedback Best Cantonment in Innovation & Best Practices

Star Rating:  Overall Score (5000 Marks) 2260 Star Rating: None Overall Score (5000 Marks) 2714

PART-1: Service Level Progress Score (1250 M) 446 PART-1: Service Level Progress Score (1250 M) 561
ODF Status: ODF ODF Status: ODF
PART-2: Certification Score (1250 M) 150
PART-2: Certification Score (1250 M) 350
Best Cantonment Board Best Cantonment Board PART-3: Direct Observation Score (1250 M) 1078
PART-3: Direct Observation Score (1250 M) 420
SS2019 SS2018 Count of Citizens SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 925
PART-4: Citizen Feedback Score (1250 M) 1044
#12 #10 1020 #4 #5 Innovation & Best Practices Score (62 M) 32

J A
alandhar Cantonment is a cantonment town in visibility and ease of access to litter bins. Furthermore hmednagar Cantonment Board (ACB) is located in solution regarding the solid waste management and
Jalandhar District in the Indian state of Punjab. It is all of the citizens surveyed claimed they were able to Ahmednagar district in the state of Maharashtra. sustainable sanitation activites. Under Innovation and
one of the oldest cantonments in India. locate and access clean toilets/urinals in commercial It is a Class II Cantonment. The Cantonment Best Practices, the ULB has also conducted an anti-
and public spaces. The Cantonment efforts to involve Board was established in 1890 and according to the plastic bag campaign (by ACB Sanitation Department)
While securing a score of 983/1400 in the citizen survey the residents in the Swachhta movement has been 2011 census has a total population of around 28986. under the Swachh Bharat Mission program. Under this
in 2018, Jalandhar demonstrated strong improvement driven by proactively addressing grievances with various The ULB has bagged the award for ‘Best Cantonment in initiative, ACB creates awareness among the population
in its performance in 2019, securing 1043/1250 i.e. an cantonment services. Out of the 300 complaints lodged Innovations and Best practices’ in the Cantonment board regarding the ill-effects of using plastic bags and also
improvement of nearly 13% in the citizen feedback of on various municipal services, the municipality had a category in the Swachh Survekshan 2019 program. indulged in training them to make these bags using
Swachh Survekshan. It has been awarded as the ‘Best 78% resolution rate, which is indeed considered to be a recyclable material like paper and cloth instead of plastic.
Cantonment Board in Citizen Feedback component’ in good performance. ULB led Innovation and Best Practices: Workshops and training programmes were conducted
the Swachh Survekshan 2019 program. for the women’s’ groups on making these paper and
The resounding citizen level endorsement is reflected in Ahmednagar Cantonment Board has engaged a NGO cloth bags. After receiving proper training, women
The feedback received from Jalandhar Cantonment the Direct Observation assessment. During the on-field known as ‘Peace Foundation’ to spread awareness members of Ramai SHG have started implementing the
citizen was impressive as the residents actively assessment, it was found that majority of the residential through informative education and communication to paper and cloth bags making project with the motive
participated through face to face feedbacks. and commercial/public areas of the city, were found to build behavioral changes amongst the community to of empowering women and achieving environmental
be substantially clean and garbage free. keep the cantonment area neat and clean. hygiene.
The cleanliness initiative has been strongly endorsed
by the population of Jalandhar cantonment. More than ULB has been effective in spreading awareness about In order to spread awareness at the individual level, Ahmednagar Cantonment Board (ACB) partnered
99.8% of citizens surveyed reported being aware of the Swachh Survekshan 2029 program in the form of household survey and counseling for good habits of along with different stakeholders to help the citizens
their city’s active involvement in Swachh Survekshan hoardings/banners and wall-paintings. Thus attracting a sanitation was conducted by the Peace Foundation. It to accomplish the objective of making the city free of
2019 and considered their city to be clean, noting a larger number of resident participation to play a primary has carried out Swachha Sanvad Yatra and street plays plastics. They have also worked at inculcating good
significant improvement from the previous year. Over stakeholder in the overall development of sanitation and in the city areas. The main objective of the theme is to sanitation practices and quality management of solid
98 percent of the residents surveyed reported increased solid waste management activities in the city areas. approach various stakeholders and try to build a matrix waste to fulfill the objectives of the Swachh Survekshan.

192 193
 Dalhousie Cantonment Board Amritsar Cantonment Board
Winner Winner
Best Cantonment Board in ‘Solid Waste Management’ ‘Fastest Mover Cantonment Board’

Star Rating: None Overall Score (5000 Marks) 2388 Star Rating:  Overall Score (5000 Marks) 2508
PART-1: Service Level Progress Score (1250 M) 258
ODF Status: ODF ODF Status: ODF PART-1: Service Level Progress Score (1250 M) 227
PART-2: Certification Score (1250 M) 100
PART-2: Certification Score (1250 M) 650
Best Cantonment Board PART-3: Direct Observation Score (1250 M) 1211 Fastest Mover
PART-3: Direct Observation Score (1250 M) 1001
SS2019 SS2018 PART-4: Citizen Feedback Score (1250 M) 819 SS2019 SS2018 Jump in Position
PART-4: Citizen Feedback Score (1250 M) 931
#10 #14 SWM Indicators Score 1293
#7 #47 40

D A
alhousie Cantonment Board is in the state of Him- 97% of the Residential Areas and Commercial Areas were mritsar Cantonment Board is a category II In the on-field Assessment, the ULB scored 1001
achal Pradesh. Because of its natural scenic beauty found to be substantially clean, indicating the cleanliness Cantonment from Amritsar District of Punjab marks out of a total 1250 marks. During the on-ground
it is a popular tourist destination attracting peo- activities carried out in the ward areas. Furthermore, more state. assessment it was found that the administration has
ple from different regions. The city has been ranked 1st than 90 % of the community and public toilets surveyed performed well in indicators directly related to solid
among the 62 Cantonment Boards surveyed for ‘Best City were also found to be well lit, ventilated, had electricity The Amritsar Cantonment board efforts and inputs waste management and sanitation. All of the community
in Solid Waste Management’ by achieving 1293 out of connection, water supply/flush, onsite safe disposal sys- towards sanitation and solid waste management have and public toilets were connected to a safe disposal
a maximum of 1783 marks allocated under ‘SWM infra- tem, and IEC messages in the form of hoarding/paintings/ been significantly improvised in the Swachh Survekshan system and majority of these toilets were in functional
structure and services’ in the Swachh Survekshan 2019 banners/writings. All of the identified catchment areas like 2019 and hence bagged the award for ‘Fastest Mover’ state and were user-friendly in many terms.
assessment protocol. Vegetable/Fruit markets, chicken/meat markets, bus sta- in the Cantonment board category. It has remarkably
tions were found to be clean and free of garbage. witnessed a jump of around 40 places compared to the The city has regularly been promoting Swachh
The findings from service level progress reports suggest Swachh Survekshan 2018 program and has achieved Survekshan 2019 campaigns through hoardings/
that all of the residential and commercial areas of the ULB Most citizens as part of the citizen feedback survey find- overall 7th rank in the Cantonment board category. banners, thus mobilizing active participation from its
are covered under than 100% door-to-door garbage col- ings are impressed with the active role played by the city citizen. Not only that, the city largely received a positive
lection. The ULB has ICT based monitoring in place for administration in promoting sanitation and cleanliness. It is In the Swachh Survekshan 2019 assessment, the city feedback from its citizens. During Swachh Survekshan
staff attendance and garbage dumping points. As per the remarkable to note that 96% of the total respondents from obtained a total of 2508 marks out of a maximum 5000 2019, a total of 258 citizens of Amritsar Cantonment
solid waste management rules 2016, the administration Dalhousie Cantonment Board had expressed satisfaction marks. provided their feedback. The responses captured
has directed and ensured that the identified Bulk waste with the cleanliness level in all of the residential and com- indicated that all of the ward areas were found to be
generators are practicing on-site composting of wet waste. mercial areas and believed that they were cleaner as com- As per the service level progress documentation, it was clean by the participants and majority of the catchment
pared to last year. Approximately 90% of the citizens had found that the Cantonment covers all of its ward areas areas were kept clean and free of garbage. The residents
In the Direct Observation component of Solid Waste reported that there is availability of litter bins in strategic under door to door garbage collection. Also, as per of the Amritsar Cantonment Board reported that they
Management under the Swachh Survekshan 2019, the locations. Also 96.84% of the respondents reported that Construction and Demolition (C&D) waste management were satisfied with the administration’s efforts towards
city scored 768 marks out of 790, indicating the immense the ULB has actively promoted the significance of source rules 2016, the administration has notified all identified building a clean environment for all, which is also evident
efforts put in by the administration towards sanitation segregation of waste which plays a key role in the overall C&D waste generators to adapt the mechanism put in from the significant improvement in the ranking of the
and cleanliness. During the on ground assessment, around processing of garbage generated in the city areas. place by the ULB to process the waste generated. Cantonment board in the Swachh Survekshan 2019.

194 195
 Indore Municipal
Corporation
Winner
Best Citizen led Initiative

Name of project: Public Events as Dry Waste collected and 52 MT of output were produced
after processing during Ashra Mubarak. About 7 MT
Zero Waste Generator: A Unique of municipal waste was generated and 2.2 MT organic
Citizen led initiative compost was produced during “Jatra”. The compost and
dry waste generated provided raw material for use by
farmers and industries.
Project Concept
Novelty
The Citizen led project titled ‘Public Events as Zero Waste There were several novelty factors associated with this
Generator: A Unique Citizen led initiative in Indore City’ initiative, such as use of biodegradable material, banning
submitted by the Indore Municipal Corporation under plastic, adoption of onsite composting, engaging
‘Innovation and best Practices’ is a glowing example of religious heads in communicating messages. The idea of
the heightened awareness of citizens towards cleanliness ‘Zero Waste’ adopted to a mass events which attracted
and adoption of the concept of ‘zero waste generating 21 lakhs people and the process created for achieving
mass public events’ . The event itself, namely “Ashra through 3 R principles was novel.
Mubarak, is an annual international religious event of the
Bohra community and is organized in September 2018, Impact
and another public event called “Jatra”, an annual culture
Social Impact: The community led events by Bohra
event of the Maratha community, were both organized
and Marathi Samaj were new trendsetters on how to
with ‘Zero waste concept’ in October 2018. In both
manage waste during large public events. It showed how
these mass events, which were attended by 15 lakh and 6
cleanliness can yet be maintained despite generation of
lakh participants respectively, community organizations
huge waste, provided waste management standards are
owned, managed and led public events following the
upgraded, which in turn can result in clean environment.
principles of Reduce, Reuse and Recycle (3R) for waste
The message of adopting ecofriendly alternatives was
management. The unique features of these citizen led
strongly communicated to all communities through
events were like they were community led, owned and
these events by their religious heads.
managed events.
Behavioural Change: Awareness generation conducted
Project Process by the organizers and partner NGOs of IMC also led to
a new public consciousness and behavior. The citizens

Best citizen-led
Sustainable Solutions and Partnerships
not only followed the principle of zero waste and
In keeping with the 3R principle, the community maintenance of cleanliness but also cooperated with the
idea of using bio-degradable material.
intiative
organizations formed partnerships with technical and
social players of Indore Municipal Corporation (IMC) Economic Impact: The onsite process mechanism
which involved its Swachh Bharat Mission (SBM) partners, resulted in reduction of transportation cost of IMC and
namely Eco Pro Environmental Services (Ec0 Pro), BASIX income generation from organic compost. The compost
Municipal Waste Venture ltd (BMW) and Swaha Waste generated through public events was provided to farmers
Management Ltd (Swaha). While Eco Pro supported for at affordable rates (@Rs.2 per Kg) which reduced the
organizing the event on 3 R principles,Swaha supported input cost of chemical fertilizers. It was an economically
in site processing of wet waste and BMW supported win-win approach for all stakeholders including vendors
in awareness building and processing of dry waste. and organizers.
Staff and volunteers ensured smooth management and
handling of generated waste. Sorting Station and Zero Employment Generation: The demand for bio-degradable
Waste zones were created. Onsite processing sites and recyclable created potential for longer term labour
in site transportation process were undertaken. Input engagement in development of ecofriendly packing
weight of 200 Metric Ton (MT) wet waste and 3 MT of materials.

196 197
 Ujjain Municipal Chandigarh Municipal
Corporation Corporation
First Runner-up Second Runner-up
Best Citizen led Initiative Best Citizen led Initiative

Name of project: Floral Waste Man- the Bio-Fuel Logs can be sold to different entities which Name of project: - Solid Waste Room-5: Storage of Oyster Mushrooms (storage, drying
requires ignition of any type, like [Link] plant hasa and packing of Oyster mushroom powder)
agement- Ujjain, Madhya Pradesh Management: Cultivation of Oys-
MoU with at least three commercial boiler players who Project Metrics
are ready to buy this Bio-Fuel and replace any natural ter Mushrooms from Agricultural
Implementation: The project focused on cultivation of
wool. The high quality manure generated from this plant and Kitchen Waste in Used Plastic Oyster Mushrooms by using combination of agricultural
Project Concept also has a commercial value due to its source (temples)
and its quality. Being a 95% pure product, it can easily Bottles and kitchen waste in used plastic bottles and has
This project is about management of floral wastes be used in agriculture, plantation and nurseries. Incense been started and successfully implemented at the
by solid state fermentation for the conversion into sticks and dhoopbattialready enjoy a wide market within Project Concept Microbiology lab, Department of Food Science, MCM
different value-added products [Link], biofuels, the city itself and among its floating population. DAV College for Women, Chandigarh.
biogas, bioethanol, organic acids, pigments and The need for developing alternative strategies for
dyes,polyhydroxyl butyrate-co-hydroxyvalerate Impact: effective waste management is mandatory due to the Scalability: The proposal of Oyster mushroom cultivation
production, food products, bio surfactants production, threat posed on our environment and public health. in plastic bottles is an equally scalable and sustainable
Reducing Environment Degradation and pollution: Floral
sugar syrup, and [Link] is a one of a kind One such strategy for solid waste management is the approach with a clear objective of utilizing the organic
waste, reportedly, accounts for 16 per cent of the total
projectwhere waste generated from the temples successful cultivation of one nutritional variety of waste residues while community empowerment through
river pollutants. While rotting flowers affect the water
are collected from source by a green vehicle and mushroom called “Oyster Mushroom” (scientifically generation of food with unique nutritional and medicinal
quality, the pesticides that are used on them, leach into
transported to the main unit and converted into value called Pleurotusostreatus) utilizing kitchen and value essential for all. Oyster mushroom scalability is
the water and harms marine [Link] and wooden logs
added [Link] of flowers in rivers leads to agricultural wastes as substrates. An estimated 80- practical very appealing and is only limited by resource
is one of the most dangerous ways to produce energy
water pollution as well as affects the living organisms 90% of agricultural biomass i.e. paddy and wheat straw availability.
nowadays because of its pollution to our environment.
present in the water. To minimise the impact of water is burned. This crop waste burning has now become a
This is why it is necessary for us to limit our use of
pollution, the novel concept of floral waste management major health hazard adding to the increasing air and Novelty: The idea is unique; firstly, as most of the
charcoal and find another way to get energy. Biomass is
was introduced in Ujjain in 2018. ozone pollution. By utilizing the agricultural crop waste past workers have focused on cultivation of Oyster
a great way to do this since it is easy to get and [Link]
for cultivation of mushrooms, the problem can be solved mushroom using a variety of ligno-cellulosic waste such
bio conversion of organic waste generated would help
Project Process to a major extent. as wheat straw, paper, saw dust, wood chips, banana
to utilize the wastes in an efficient way. The Bi-products
leaves etc. However, not much work has been focused
of floral waste from temples such as briquettes is being Project Process
Ujjain being a religious city, generates huge amounts of on utilizing the kitchen waste generated in combination
used instead of wooden logs in serving as an eco-friendly
flower wastes. Every daywaste material weighing a total The project requires the following room layout for setting with agricultural residue (wheat/paddy straw) as a means
and alternative method for cremation.
waste of 5 tonsis leftbehind which is partiallyused by up a bigger unit at our campus as highlighted below: of solid waste management in a community. Secondly,
Pushpanjali eco nirmit to make dhoopbattis and incense Social Impact: The Temple waste is properly reduced cultivation of Oyster mushroom in thrown away and
sticks and the partially for making briquettes. The project and recycled into useful material keeping in mind the Room-1: Spawn Generation and storage Room (Fitted used plastic bottles isaltogether a unique concept as
site measures 15000 square meters and the machinery sensitivity and attachment of people to various places with autoclave, Laminar hood and Incubator mostly people do the cultivation of mushrooms in bags.
used for the project includes a segregation unit, an of worship. Now, the flowers instead of going into the Room-2: Collection, Sorting , cleaning and Drying of
Organic Waste Converter, a coconut shredder, product garbage are being reused in the form of bio-fuel and Wastes (Agro-waste, Plastic bottles wastes, Impact: The approach of Oyster Mushroom cultivation in
processing unit, bio-fuels (logs) making machine, solar manure. Kitchen waste) used plastic bottles has high impact as it offers multiple
tunnels and a drying, packaging and inspection area. The Employment: The floral waste management plant Room-3: Autoclaving, Spawn layering and Bottle solutions that include : 1) the generation of relatively
plant has the capacity of processing 3.3 Metric Tons of generates employment for locals in small scale Packing (Fitted with autoclave or steam cheap source of high quality food protein 2) Solution
floral wastes from 6 nearby temples every day. manufacturing. sterilizer) for malnutrition problem 3) solid waste management
Room 4: Nursery/Spawn Run Room (Incubation of technique as the agricultural waste (wheat and paddy
Sustainability and Novelty straw), domestic kitchen waste (fruit and vegetable
plastic bottles with spawn for spawn run at
Green Temple Concept : The uniqueness of the project optimum humidity, temperature under dark peels) and plastic trash will be put to use and 4) skill
lies in minimizing the wastage of resources and to conditions) training to the target population especially women for
reduce carbon footprint through converting flower Room-4: Fruiting and Final Harvesting Room (Storage setting their own small business units.
waste into sacred natural products. The Plant is of fully run spawn bottles for final fruiting
completely sustainable with a commercial angle where and harvest of Oyster Mushrooms under high
humidity and optimal light)

198 199
 Gauchar Nagar Palika Parishad,
Uttarakhand
Cleanest City No. 1 among Ganga Towns

Star Rating: None ODF Status: ODF

Direct Observation Score (1250 Marks) 1177

G auchar is a small town located in Karnaprayag tehsil

within the Chamoli district of Uttarakhand state
in India. Gauchar is situated on the left bank of river
Alaknanda at an altitude of 2620 feet above sea level and
the route is directly connected to holy destinations of Also, 100% of CT’s/PTs were found prominently
Badrinath. Gauchar is located on one of the largest pieces displaying SBM messages designed by the Ministry or
of flat land in this mountainous region of Uttarakhand. ULB, with Swachh Survekshan-2019 logo. Moreover,
Being a tourist location, the city’s overall cleanliness the city scored around 85% marks with respect to
becomes crucial to continue attracting tourists and cleanliness level of its vegetable/fruit and meat/fish
also providing quality of life to the citizens. The city markets. The city scores 100% marks when it comes
performed really well and therefore, has been awarded to display of IEC messages in the form of hoarding/
one of the best cities under Ganga Town category in paintings/ banners/writings in all commercial/public
Swachh Survekshan 2019. areas. The catchment areas of the railway station and
bus terminals were also found to be 100% clean.
The Direct Observation for the city captures the ground
level cleanliness and maintenance of public facilities
including toilets in the city by the local administration Rajmahal Nagar Panchayat,
among others. The city has received a score of 1177
out of a total of 1250 marks, the majority of locations
Jharkhand
surveyed by an independent assessor were found to be
Cleanest City No. 2 among Ganga Towns
according to the standards prescribed.

Around 96% of the Residential Areas and Commercial Star Rating:  ODF Status: ODF
Areas were found to be substantially clean. 94% of the
community and public toilets surveyed during SS2019
Direct Observation Score (1250 Marks) 1172
were found to be well lit, well ventilated, had electricity
connection and had water supply/ flush. 100% of CTs/
PTs were found to have on-site safe disposal system,
i.e. either having septic tank with no overflow or sewer
network with no open drainage.
R ajmahal is a hisorical town, nestled between the
towering Rajmahal hills and the mighty Ganges,
blessed with the bounty of nature. It’s a Nagar Panchayat
city in the district of Sahibganj, Jharkhand. Rajmahal is the
main sub-divisional town in Sahibganj region. Also, the

Best Ganga Town town is home to several other monuments too, like Singhi
Dalan, Akbari Masjid, Tomb of Maina-Bibi and Tomb of
Miran. The city performed really well and therefore, has
been awarded one of the best cities under Ganga Town
category in Swachh Survekshan 2019.

In the Direct Observation component of the Swachh

Survekshan 2018, the city scored 1172 marks out
of 1250, making it a very good performer in terms of
maintenance of public facilities and general cleanliness
of the city’s commercial and residential areas.

To comment specifically, 100% of the Residential Areas

and Commercial Areas were found to be clean. Around
96% of the community and public toilets surveyed

200 201
 SS2019 Dashboard
STEP 1: Go to [Link]
[Link]

during SS2019 were found to be well lit, well ventilated, The city performed really well and therefore, has been STEP 2: Click on Dashboard.
had electricity connection and had water supply/ flush. awarded one of the best cities under Ganga Town
category in Swachh Survekshan 2019. Step 3: You will arrive on the fol-
100% of CTs/PTs were found to have onsite safe
lowing page:
disposal system i.e. either having septic tank with no In the Direct Observation component of the Swachh
overflow or sewer network with no open drainage. Also, Survekshan 2019, the city scored 1127 marks out
100% of CT’s/PTs were found prominently displaying of 1250, making it a very good performer in terms of Step 4: This page gives the
SBM messages designed by the Ministry or ULB, with maintenance of public facilities and general cleanliness different rankings and
Swachh Survekshan 2019 logo. of the city’s commercial and residential areas. the List of the Awardees
Moreover, the city scored around 88% marks with To comment specifically, 98.5% of the Residential Areas of Swachh Survekshan
respect to cleanliness level of its vegetable/fruit and and Commercial Areas were found to be substantially 2019. Click on the Rank-
meat/fish markets. The city scores 100% marks when clean. 92% of the community and public toilets surveyed ing List that you want to
it comes to display of IEC messages in the form of during SS2019 were found to be well lit, well ventilated, explore.
hoarding/paintings/ banners/writings in all commercial/ had electricity connection and had water supply/ flush.
public areas. The catchment areas of the railway station 100% of CTs/PTs were found to have on-site safe
and bus terminals were also found to be 100% clean. disposal system, i.e. either having septic tank with no
overflow or sewer network with no open drainage. Also,
100% of CT’s/PTs were found prominently displaying
Sahibganj Nagar Parishad, SBM messages designed by the Ministry or ULB, with
Jharkhand Swachh Survekshan2019 logo.
Swachh Pledge
Cleanest City No. 3 among Ganga Towns Moreover, the city scored around 94% marks with
respect to cleanliness level of its vegetable/fruit and > I take this pledge that I will remain committed
meat/fish markets. The city scores 100% marks when towards cleanliness and devote time for this.
Star Rating:  ODF Status: ODF it comes to display of IEC messages in the form of
hoarding/paintings/banners/writings in all commercial/ > I will devote 100 hours per year, that is two hours per
week, to voluntarily work for cleanliness.
public areas. The catchment areas of the railway station
Direct Observation Score (1250 Marks) 1127
and bus terminals were also found to be 100% clean. > I will neither litter not let others litter.
However, the city needs to work on beautification part > I will initiate the quest for cleanliness with myself, my

T he district of Sahibganj with a predominantly tribal

population is a part of the SanthalPargana division
and forms the eastern most tip of the [Link]
of slums/old city areas; flyovers, public places.
>
family, my locality, my village and my work place.
I believe that the countries of the world that appear
clean are so because their citizens don't indulge in
is the administrative headquarter of the district and littering nor do they allow it to happen.
situated on the bank of the river [Link] is the
only district of Jharkhand, through which the river Ganga > With this firm belief, I will propagate the message of
[Link] Moti jharna is also a natural beauty which Swachh Bharat Mission in villages and towns.
awes the viewer’s heart in the city. > I will encourage 100 other persons to take this pledge which I am taking today.
> I will endeavour to make them devote their 100 hours for cleanliness.
Under this premise, the district administration of
> I am confident that every step I take towards cleanliness will help in making my country clean.
Sahibganj in Jharkhand has organised various activities
to involve and engage the community towards
cleanliness. With a view to involving people in various
cleanliness centric activities, lots of swachhata related
events were scheduled.

202
 YEARS OF
CELEBRATING
THE MAHATMA

[Link]

Ministry of Housing a nd Urban Affairs

Government of India
[Link]