Answer Key

9. (C) The glasses are near two plates.

Chapter 1 Listening Practice 10. (C) Some items are hanging from hooks.
11. (C) The table is covered with a cloth.
Part 1 Photographs 12. (C) A chef is pouring some liquid on a grill.
Theme Notes D Other Public Places
1. (C) A man is holding a rope.
A House 2. (B) Some passengers are waiting to board.
    3. (A) Some railings line a street.
4. (B) Some people are gathered around a desk.
B Workplace 5. (B) A man is playing an instrument.
    6. (B) Many people are waiting to use the escalators.
7. (D) Two chairs are placed by a table.
C Businesses 8. (B) People are lined up to get on the bus.
    9. (C) Monitors are placed on top of some machines.
10. (D) Some people are standing in front of a truck.
D Other Public Places 11. (B) A sign hangs from the ceiling.
    12. (C) The man is taking a book from the shelf.

Mini-Tests Part 2 Questions and Responses

A House Theme Notes

1. (A) She is vacuuming the floor.
2. (A) A woman is chopping a vegetable. A Questions with an Interrogative
3. (B) A man is stirring the food in a pot. 1.   2.   3.   4.  
4. (D) A woman is holding a watering can. 5.   6.          
5. (D) People are sitting down for a meal. B Questions with No Interrogative
6. (B) The woman is wiping a counter. 1.     2.      
7. (B) A woman is pressing a button.
8. (A) A sofa is placed in front of a window. C Other Types of Questions
9. (A) A woman is washing a dish. 1.   2.   3.   4.  
10. (B) A woman is setting the table. 5.   6.        
11. (D) A man is repairing a light fixture.
12. (D) A chair is placed by a window.
Mini-Tests
B Workplace
1. (B) The cars are on the assembly line. A Questions with an Interrogative
2. (B) A man is wearing a hard hat. 1. (B) That would be our office manager, Alice.
3. (A) A man is leaning on a desk. 2. (A) The one we used last year.
4. (D) The men are looking at a blueprint. 3. (A) He didn’t say what time.
5. (A) One man is gesturing with his hand. 4. (C) At least once a week.
6. (C) The man is painting a building. 5. (A) At the information booth.
7. (D) The man is taking inventory. 6. (B) Bobby’s, from accounting.
8. (A) The woman is sending a fax. 7. (C) She never gave a reason.
9. (C) The man is using the keyboard. 8. (A) I’m not sure.
10. (D) The man is pointing at a poster. 9. (B) The manager had to leave early.
11. (B) A man is taking notes on a notepad. 10. (A) Anytime after lunch is fine.
12. (A) A man is holding a pen. 11. (B) At the Baker Hotel.
12. (B) I slept most of the way.
C Businesses 13. (B) They haven’t found anyone yet.
1. (B) One of the women is behind a counter. 14. (A) I’ve almost finished it.
2. (A) He is examining a bottle. 15. (A) The courier picked it up this afternoon.
3. (B) Some labels have been posted below some food. 16. (B) Their information wasn’t accurate.
4. (D) Some clothes are hung on a rack. 17. (A) It expires next week.
5. (D) Some shoes are placed on a shelf. 18. (C) The Australian sales office.
6. (D) A woman is carrying a basket. 19. (A) Thomas said he would.
7. (B) A woman is holding a shopping bag. 20. (B) In the accounts office on the third floor.
8. (A) A man is setting down a cup.

Answer Key l 19
 B Questions with No Interrogative 14. (D) $12
1. (A) Unfortunately, no. 5. (D) Talk to a supply company
1
2. (A) I called him before we left. B Workplace Dilemmas
3. (C) There’s another interview this afternoon.
4. (B) Of course, I’ll send someone now. 1. (B) A program isn’t connecting to a server.
5. (C) No, it’s free. 2. (A) A new version was recently released.
6. (B) It totally slipped my mind. 3. (D) Take a look at a computer
7. (A) Yes, he’s been promoted. 4. (C) He was on holiday.
8. (B) Maybe. Let me ask my boss. 5. (B) Next week
9. (C) I’m not sure, but make one just in case. 6. (B) Talk to the marketing manager
10. (A) No, I’ll get to it first thing tomorrow. 7. (B) Coming on a non-work day
11. (A) No, that one is for last week’s. 8. (D) Complete a report
12. (B) I didn’t understand the last section. 9. (C) Replace a wire
13. (C) Yes, we should review them again. 10. (B) He does not have enough equipment.
14. (C) Yes, I move in on the first of the month. 11. (D) He can’t wait that long for an order.
15. (B) Sorry, we’re fully booked. 12. (D) Talking to a supervisor
16. (C) Let me just finish this first. 13. (A) Low customer visit rates
17. (B) Yes, he called the office a few minutes ago. 14. (B) September
18. (C) The e-mail came an hour ago. 15. (A) Create a questionnaire
19. (B) Yes, they should arrive any minute.
C Staffing Changes
20. (B) Yes, but it wasn’t helpful.
1. (D) A promotion
C Other Types of Questions 2. (A) Moving his belongings
1. (B) I’ll take them. 3. (B) Assist with a move
2. (B) Yes, I’m expecting it tomorrow. 4. (A) An upcoming event
3. (C) He said he was feeling ill. 5. (D) She has managed new employee orientation
4. (A) It’s at 10th Avenue and Vine Street. before.
5. (B) No, this is the new one. 6. (C) A new office will be opened.
6. (C) Actually, I brought my lunch. 7. (A) Having an interview
7. (C) By debit card, actually. 8. (A) He is confident in his ability.
8. (A) I couldn’t tell. 9. (C) A hiring decision will be announced.
9. (B) I’m sorry to hear that. 10. (C) A change in personnel
10. (C) It’s supposed to be next week. 11. (C) Two weeks later
11. (A) Whichever is more convenient. 12. (B) It will be filled by someone outside the company.
12. (C) No, it’s still on his desk. 13. (C) To have a job interview
13. (C) At 10 o’clock. 14. (D) He is currently in a meeting.
14. (C) The one on Front Street is good. 15. (A) 1F
15. (A) We’ve changed it twice already.
D Daily Life
16. (A) I have another meeting in an hour.
17. (B) That’s too bad. 1. (D) A real estate agency
18. (A) Ms. Penry has that position. 2. (A) She will change jobs soon.
19. (C) Unfortunately, he has another appointment. 3. (A) Visit some houses
20. (A) That’s because of your hard work. 4. (C) A bank clerk
5. (A) To ask for advice
6. (D) Visit a nearby bank
Part 3 Short Conversations 7. (D) A computer store clerk
8. (A) She thinks the man can’t go online.
Mini-Tests 9. (D) Submit a claim online
10. (A) To purchase a gift
A Office Talk 11. (B) She often wears jewelry.
1. (B) An accounting document 12. (C) It can be extended.
2. (A) She has more to say. 13. (B) A bad dentist
3. (B) Talk to another department 14. (B) Friday
4. (B) Delivering mail 15. (D) Have a meeting
5. (B) It is under construction. E Travel
6. (A) Contact a courier service
7. (C) He was out on business. 1. (B) Their seats are far apart.
8. (B) Advertising to younger customers 2. (D) Speak with his colleague
9. (B) They want to market to older clients. 3. (B) Buy the person a drink
10. (D) The president 4. (D) A hotel clerk
11. (A) Ask for more time 5. (D) Canceling a booking late
12. (D) Friday 6. (C) A proof of identity
13. (B) Some extra goods were sent in a package. 7. (A) A travel agency

20
 8. (D) He is new and unsure of some hotel facilities. E Telephone Messages
9. (B) It has a business center. 1. (C) To respond to a colleague
10. (A) New York 2. (C) The market is too weak now.
11. (C) Extending his trip 3. (D) Focus on a current project
12. (B) Take a vacation after the conference 4. (C) To help direct customer calls
13. (D) An item was wrongly charged. 5. (D) Press 4
14. (C) $90 6. (B) An account number
15. (D) She had to leave quickly. 7. (A) A furniture production company
8. (B) She is too sick to attend the meeting.
Part 4 Short Talks 9. (C) Send a document
10. (D) An order was placed.
Mini-Tests 11. (B) Some goods were received damaged.
12. (C) Resend a shipment
A Office Announcements 1 F Advertisements
1. (C) To ask for volunteers 1. (B) Products aren’t the same at every store.
2. (D) It will be more economical. 2. (D) Extended warranties
3. (B) Department managers 3. (A) Visit store professionals
4. (D) A store layout 4. (D) Once a week in July
5. (A) Larger shopping space 5. (C) Their phone number might change.
6. (B) Product lists 6. (D) Early signees of the offer
7. (B) At a museum 7. (C) Measuring home space
8. (B) A map 8. (B) Free shipping
9. (B) It hasn’t been opened to the public yet. 9. (B) Saturday
10. (A) To publicize maintenance work
11. (A) To emphasize the tight schedule G Broadcasts
12. (A) Move fragile items 1. (C) A radio host
B Office Announcements 2 2. (A) It was performed for half a decade.
3. (D) Call in to the station
1. (A) A new computer system 4. (C) Poor weather
2. (C) To make information easier to store 5. (B) It was the site of a factory.
3. (D) Training sessions 6. (B) A musical performance
4. (B) A machine is malfunctioning. 7. (A) A radio station
5. (C) Send a message 8. (C) Released a book
6. (A) A repair person will visit. 9. (D) He thinks the guest is very generous.
7. (A) To explain a policy 10. (A) A concert series
8. (D) Photocopies 11. (C) On a website
9. (A) A document will be sent. 12. (B) A free drink
C Speeches/Lectures H Tours and Trips
1. (D) To announce award winners 1. (D) Ancient pictures
2. (A) Helped the community 2. (B) It sells copies of artwork.
3. (D) They teach a variety of subjects. 3. (A) It will end in a few weeks.
4. (B) A medical specialist 4. (A) A tour guide
5. (C) A question-and-answer session will be held. 5. (C) It has been around for many years.
6. (B) At a city hospital 6. (C) Enjoy free time
7. (A) An award was given out. 7. (B) Its array of animals
8. (D) The training is the reason for the award. 8. (D) Use a camera
9. (B) They are all new to the company. 9. (C) The Bird Sanctuary
10. (D) An awards banquet
11. (B) They were hesitant to hire Ms. Sardinez.
12. (A) It had a rise in profits.

D Public Announcements
1. (A) Parents of preschool children
2. (C) Five
3. (A) By telephoning the library
4. (B) Museum members
5. (C) 9 p.m.
6. (B) Program information
7. (C) A flight has been delayed.
8. (B) 2:35
9. (C) It has only a few seats available.

Answer Key l 21
 5. (C) The correct choice is the pronoun Those. The
Chapter 2 Grammar Practice words who are indicate that the subject refers to
people (plural), and those is used to mean people.
1. Pronouns
6. (A) The correct choice is the pronoun we as the blank
is in the subject position, and we is the only
Exercises subject pronoun among the answer choices.
A Vocabulary Use 7. (D) The correct choice is the pronoun herself to
1. (B) The correct choice is the noun Safety, which emphasize the subject doing a task alone.
specifies the type of regulation. 8. (A) The correct choice is the pronoun he because the
2. (A) The correct choice is the word proceeds, meaning blank is in the subject position followed by the
“profits.” A clue is the word endowment, a type of singular verb is, and his company shows that the
charitable donation. subject is male.
3. (D) The correct choice is considerable, an adjective 9. (A) The word responsibility is the best answer as the
meaning “large or substantial.” The other words sentence states something that must be done.
have different meanings unrelated to size. 10. (B) The correct choice is the gerund producing. The
4. (D) The correct choice is the noun results. The noun gerund form is required because the blank is the
resolution, meaning “the act of resolving object of the preposition of.
something,” does not fit. The other choices are a 11. (A) The word me is the best choice for this question
verb and a gerund and require a subject or a as this sentence requires a pronoun, and a non-
noun. possessive one.
12. (D) The correct choice is one another, which makes
B Incomplete Sentences sense because the subject refers to two people.
1. (B) The correct choice is the pronoun none. The other 13. (D) The correct choice is other because the blank is
choices are neither nouns nor pronouns and before a plural noun, and none of the other
therefore cannot be subjects. answer choices can appear before a plural noun.
2. (D) The correct choice is the pronoun himself. The 14. (D) The word herself is most appropriate due to the
first clause states that the subject tried to get use of the word she later in the sentence.
other people to do the work, and the second 15. (A) The correct choice is the phrase no one, as the
clause, showing contrast, uses the word himself blank needs a third person singular noun and
to emphasize that the speaker ended up doing must be in the negative.
the work.
3. (D) The correct choice is the pronoun our. With a
Part 6 Mini-Test
noun phrase after the blank, a possessive
pronoun is necessary. 1. (B) The word terms is necessary due to the word
4. (B) The correct choice is the demonstrative pronoun contract. In a contract, each condition or want is
That. A singular subject is necessary with the verb referred to as a term, which is agreed to.
is, and among the choices, That is the most 2. (D) The following sentence mentions the need to
logical. change a number, which can also be called a
figure.
C Text Completion 3. (A) The correct choice is you. A subject pronoun is
1. (C) The correct choice is the possessive pronoun our, needed because it is the subject of the verb
since the subject of the sentence is we. agree.
2. (B) The correct choice is the pronoun you. An object 4. (D) The correct choice is the object pronoun it since
pronoun is necessary based on the blank’s it is the object of the verb send.
position after the verb, and it must be you due to 5. (A) The correct choice is the word service, since the
your dreams. sentence talks about looking at something,
usually for problems. The word service here
Part 5 Mini-Test means repair service.
1. (B) The correct choice is the possessive pronoun hers 6. (B) The correct choice is the pronoun your, as the
as it needs to act as a subject rather than a blank is in front of a noun and must be
possessive. possessive.
2. (A) The correct choice is the pronoun Whoever. The 7. (C) The previous sentence describes errors found in
sentence refers to a person, while the other the printer, and the next sentence goes on to talk
options do not. about the problem being not in the printer, but
in the computer.
3. (C) The correct choice is the pronoun these, as the
phrase all of requires a plural noun. 8. (A) The correct choice is the word express as the next
sentence mentions quick, one-day delivery, and
4. (D) The correct choice is the pronoun none. The express is a collocation with delivery, indicating
position of the blank requires a pronoun as a fast service.
subject complement, and the verb were requires
a plural pronoun.
22
 2. Tenses 6. (A) The correct choice is the word receipts. Logically,
when making an expense report, receipts are
Exercises needed to prove what an employee spent money
on.
A Vocabulary Use 7. (B) The correct choice is agreed. A conjugated verb is
1. (A) The correct choice is the word candidate, which is needed, which eliminates to agree. Agree is not
implied by the word job, a common combination. normally used in the progressive form, and there
is no context that calls for would agree.
2. (C) The word success is the correct choice since a
business idea that makes a lot of money is a form 8. (A) The correct choice is has. The future tense would
of success. work if the sentence ended with a future time
clause. The progressive tense can’t be used with
3. (D) The correct choice is annual, an adjective
this sense of have.
describing something that happens each year.
9. (D) The correct choice is the word convened due to
4. (A) The correct choice is the noun concerns, as
the word Expo. The sentence needs a word that
indicated by the idea of easing or calming
means “to meet.”
something that could be a problem, or a concern.
10. (B) The correct choice is come. The word before
B Incomplete Sentences introduces a future time clause, which requires
the present simple tense.
1. (D) The correct choice is the verb is as the present
simple is used in future time clauses with when. 11. (C) The correct choice is announced because it is the
only active verb.
2. (B) The correct choice is the simple past verb met
due to the past time phrase a week ago. 12. (A) The correct choice is earned, the only conjugated
verb among the choices.
3. (D) The correct choice is the present perfect verb
phrase has been because of the adverbial phrase 13. (B) The correct choice is are expecting. The subject
so far. we means that the verb must be plural, and since
there is an object, the verb must be active.
4. (C) The correct choice is were lost because of the
phrase Due to a recent storm, implying something 14. (A) The correct choice is the simple present verb see.
happened and is completely over. And it must be The word must be in the present tense because it
in the passive because only the transitive is a future time clause.
meaning of lose makes sense in this sentence. 15. (A) The correct choice is the word proposal. Among
the choices, a proposal is the only thing that
C Text Completion normally is worked on for hours.
1. (B) The correct choice is the present perfect verb
phrase have complained as the previous sentence Part 6 Mini-Test
speaks about something that has happened
1. (C) The correct choice is the future simple verb will
already.
refund. The action is not complete but will take
2. (C) The correct choice is the noun assistance, which place in the future. And there is no other action
means “help.” It must be a noun because it is the to speak of, so only the simple future is possible.
object of the verb need, and it has no article, thus
2. (B) The correct answer is noticed. The past tense is
eliminating the countable noun assistant.
required because the company has already
received the package, as indicated by the use of
Part 5 Mini-Test the past perfect in the next clause.
1. (B) The correct choice is the present tense, hopes. 3. (D) The correct choice is recognizable by the
The verb needs to be in the active voice and may sentence after the blank, indicating where to find
either be in the simple present or past tense. the company’s phone number.
2. (B) The correct choice is the past tense negotiated 4. (D) The correct choice is the present tense verb
due to the adverb phrase last week. apologize as it is not commonly used in the
3. (B) The correct choice is the past perfect verb had present continuous in a letter or e-mail.
never had due to the phrase until last year. Had 5. (A) The correct choice is the imperative form of the
not and have had not are not correct negative verb, Come, as it is giving a command.
forms of the main verb have. 6. (C) The correct choice is the present tense of the
4. (A) The correct choice is will be opening as it is the verb range. The simple present is the only tense
only conjugated verb among the answer choices. possible for a sentence describing a field
The phrases is open and was open are verb + (something that is generally true).
adjective. 7. (B) The surrounding sentences talk about general
5. (B) The correct choice is the phrase will be asking. rules for the career fair, and nothing about
Due to the time phrase this coming Monday, only parking or submissions is mentioned. But sign-up
a future tense is possible here. is usually mentioned in these rules.
8. (D) The correct choice is list as it is the best word for
information consisting of company names.

Answer Key l 23
 3. Agreement 7. (B) The correct choice is the phrase is attending. The
subject of the sentence is The head of HR, so a
Exercises singular verb is necessary. The present
progressive is appropriate because the sentence
A Vocabulary Use describes future plans.
1. (D) The correct choice is the word announced. The 8. (A) The correct choice is the phrase is required. The
sentence needs a word that means “to formally passive voice is needed because the sentence
declare.” states a rule affecting employees. Since the
subject is Every employee, the verb must be
2. (A) The correct choice is the word fined as it is the
singular.
only word referring to a fine, or penalty.
9. (D) The correct choice is have sold. We is plural, and
3. (A) The correct choice is the word estimate as it is a
an active verb is needed because there is a direct
common word when discussing future spending
object.
plans.
10. (D) The correct choice is the verb is. The main subject
4. (D) The correct choice is the word reserve as it is a
of the sentence is All of the mail, and since mail is
common collocation with the word room,
an uncountable noun, it takes a singular verb.
meaning “to book.”
The passive voice is needed because sort is
transitive and requires an object when used in
B Incomplete Sentences
the active voice.
1. (C) The correct choice is the verb is. The marketing
11. (D) The correct choice is announced. An active verb is
department is a singular noun, and the sentence
needed because there is a direct object. Because
needs a conjugated verb.
of yesterday, the verb must be in the past tense.
2. (C) The correct choice is has been. The subject a book
12. (A) The correct choice is results. Among the answer
needs a singular verb in the passive voice.
choices, this is the only appropriate word to refer
3. (B) The correct choice is have. The verb here must be to the findings of a survey.
plural because of the subject A third of the
13. (C) The correct choice is the word access. The other
employees, and it must be in the active voice
options require an article before the blank and/or
because the verb has an object.
an infinitive after it, or cannot be followed by to.
4. (C) The correct choice is the simple present tense of
14. (A) The correct choice is will be marked. Since mark is
the verb for a singular subject, comes. The
a transitive verb and there is no direct object, it
sentence discusses a repeated, habitual action.
must be in the passive.
C Text Completion 15. (C) The correct choice is the word themselves as the
subject is plural and in the third person.
1. (B) The correct choice is along as it forms a
preposition with the word with.
2. (C) The correct choice is all because none of the
Part 6 Mini-Test
other answer choices can be followed by a plural 1. (D) The correct choice is the word special. The phrase
noun. special event is a very common combination,
while the others are very unlikely.
Part 5 Mini-Test 2. (B) The correct choice is the word made, as the event
happened in the past and so a past tense verb is
1. (A) The correct choice is the word honored, as the
needed.
verb must be in the past tense due to the phrase
last weekend. 3. (B) The correct choice describes the customer being
forced to return the dress, as the previous
2. (C) The correct choice is the word offers. It must be in
sentences say that she did not receive the dress
the present simple tense as it is a repeated
in time for the event, so she bought another
action, and the verb must be active as it has a
dress elsewhere.
direct object.
4. (A) The correct choice is the word compensate, as a
3. (D) The correct choice is was as the subject, a month,
modal precedes the blank and a verb in the
needs a conjugated singular verb in the past
infinitive is needed to make it in the present
tense because of the word stated.
tense.
4. (B) The correct choice is the future simple tense of
5. (A) The correct choice is the word annual. The
the verb, will renew. The subject is debating a
combination of an event and annual is common;
future action, thus a future form is necessary.
the other words are not appropriate.
5. (A) The correct choice is the word is. The subject is a
6. (A) The correct choice is the word adjoining. The
method, so a singular present tense verb is
blank comes before a noun, so an adjective form
needed.
of the verb is required.
6. (B) The correct choice is the word departments.
7. (D) The correct choice is the sentence speaking
Department is the only word that can refer to
about donations because the following sentence
both marketing and payroll, which are divisions of
speaks of “This donation.”
a company.

24
 8. (A) The correct choice is the word pay, as the word 5. (A) The correct choice is were surveyed since the
follows a modal and must be in the infinitive subject requires the verb be in the passive.
form to make the present tense. Customers were the recipients of the survey.
6. (B) The correct choice is the word judge as only a
4. Voice judge has authority over a company.
7. (A) The correct choice is was satisfied. Satisfied with is
Exercises a common collocation, but only when satisfied is
an adjective, not a main verb.
A Vocabulary Use
8. (C) The correct choice is the verb arrived. It must be
1. (C) The correct choice is the word personnel since it is
in the active voice because it is intransitive, and it
the only one that is a department in a company.
must be in the past tense due to the phrase after
2. (A) The correct choice is the word urgent. Saying it the meeting had started.
“can wait” means that it is not very important.
9. (B) The correct choice is the word debated, as the
3. (C) The correct choice is the word likely as the blank subject is a third person singular noun and must
requires an adjective, and the other answer be in the active voice and past tense.
choices that are adjectives do not fit.
10. (B) The correct choice is has been employed. Due to
4. (A) The correct choice is the word warm. The word the phrase since he graduated, the present
warm is often used with the word reception. perfect is necessary. The word by indicates that
the verb must be passive.
B Incomplete Sentences 11. (A) The correct choice is will be crowded since the
1. (D) The correct choice is been corrected due to the sentence refers to a future event and a status
phrase has already, calling for a present perfect rather than an active verb.
verb form. The word by indicates that the verb 12. (D) The correct choice is the word success as positive
should be passive. words such as hard work and dedication are in the
2. (B) The correct choice is returned because of the sentence. And only success and failure are used
words has and already, meaning the present with the verb attribute.
perfect form is needed, and an active verb is 13. (C) The correct choice is considering because of the
required because people return from trips rather word still, which means the action is still in
than being returned. progress. A passive verb is not possible because
3. (C) The correct choice is were seen as the phrase last there is a direct object.
weekend calls for a past tense verb, and because 14. (B) The correct choice is has not been announced as
there is no object, only a passive verb would the verb must be in the passive.
work.
15. (A) The correct choice is are subsidized. A passive
4. (C) The correct choice is was preoccupied. verb is needed for the subject costs, as indicated
Preoccupied is a participle adjective, meaning that by the phrase by the government.
a form of the verb be is needed, and yesterday
calls for the past tense.
Part 6 Mini-Test
C Text Completion 1. (D) The correct choice is the word attention as it
1. (C) The correct choice is was conducted as the comes from the phrase be brought to one’s
passage discusses the results of a finished survey, attention.
and a survey needs a passive verb here. 2. (D) The correct choice is the sentence that speaks of
2. (A) The correct choice is the word interviewed. The customers’ ignorance of their device, as stated in
passive form is required because the phone users the previous sentences.
are the object of the verb. 3. (C) The correct choice is were purchased. A passive-verb
is needed since purchase requires an object in the
Part 5 Mini-Test active form, and the past tense is needed
because the previous clause is in the past.
1. (D) The correct choice is the word vehicles. The
question talks about automobiles, and a 4. (C) The correct choice is the word impression. The
synonym for this is vehicle. phrase is give a (good) impression, as the passage
discusses improving things at the store.
2. (B) The correct choice is the verb is expected. Due to
the subject event, a passive voice is needed. 5. (B) The correct choice is are needed as the verb must
be in the passive voice to make sense.
3. (A) The correct choice is being authorized. The
subject of the sentence being loan applications 6. (C) The word involved is correct since a participle
requires a the passive voice and a gerund must adjective fits the blank following be.
follow the preposition before. 7. (A) The phrase will be asked to is correct because this
4. (C) The correct choice is be finished as the subject is sentence is in the future tense and the verb after
financial reports, which needs a passive verb, and the blank calls for the infinitive form.
because of the verb demand, the that clause
must use the subjunctive.
Answer Key l 25
 8. (D) The sentence after the blank discusses how 8. (C) The correct choice is the word he due to the
employees will not be affected by participation clause needing a subject.
or non-participation, so the sentence before it 9. (A) The word awareness is correct as it is part of the
must be related to one’s participation in it. collocation “brand awareness.”
10. (D) The correct choice is very as it is the only adverb
5. Modification among the answer choices that can come before
the word well.
Exercises 11. (D) The correct choice is the word national as the
A Vocabulary Use blank before the noun company requires an
adjective.
1. (B) The word terminated is a synonym for “ended,”
which is called for by the context. 12. (C) The word livening is the gerund form of the verb,
which means “to make cheerful and happy.” A
2. (D) The correct choice is the word return. The phrase
gerund is necessary after the preposition of.
is usually return a call. The choice respond needs
to be followed by to. 13. (B) The correct choice is the phrase the most as it
means the subject is the highest one in authority,
3. (A) The correct choice is the word probable as it is an
and the only one who can talk to the reporter.
adjective meaning “likely or possible.”
14. (D) The correct choice is the word contractually, as it
4. (C) The correct choice is the word stapled as it is
is an adverb and commonly collocated with the
common to do so after photocopying a
verb obligated.
document.
15. (A) The correct choice is the word any as it is the only
B Incomplete Sentences answer choice that can come before a singular
noun.
1. (B) The correct answer, sociable, meaning “friendly
and liking to be with others,” is an adjective
describing person. The other choices are not Part 6 Mini-Test
adjectives. 1. (B) The correct choice is the phrase am writing, as a
2. (B) The correct choice is the word terribly as the verb in the present continuous tense is needed
blank comes before an adjective, meaning that it here.
needs an adverb. 2. (D) The correct choice is will be moving as the writer
3. (B) The correct choice is the article the as it is later talks about a future moving date.
specified by the phrase e-mail I sent. 3. (C) The writer notes that they are looking but haven’t
4. (A) The correct choice is the noun stock, meaning signed anything yet and that an offer is welcome,
“inventory.” so a sentence about being open to negotiation
makes sense.
C Text Completion 4. (A) The correct choice is the word better as the writer
1. (B) The word scheduled is correct as it is an adjective thinks the current rent is too high.
meaning “planned.” 5. (D) The correct choice is the phrase was processing,
2. (C) The correct choice is the word immediately as an as the verb must be in the past tense, and due to
adverb is necessary here, and there is no context the word while, it must be in the past continuous
calling for a superlative. tense.
6. (D) The correct choice is accidentally because an
Part 5 Mini-Test adverb is called for to modify the verb is pressed.
1. (A) The choice quickly is correct because only an 7. (C) The previous sentence talks about a refund, so a
adverb fits that location in the sentence. sentence about a refund status would fit here.
2. (C) The phrase an essential is correct due to the word 8. (B) The correct choice is the word patronage,
part needing an article and being one piece of meaning “business that a customer gives to a
many undefined pieces. company.”
3. (D) The correct choice is the word every due to the
singular noun employee that follows the blank. Review Test 1
4. (A) The correct choice is the word little, as
information is uncountable. Part 5
5. (B) The correct choice is the adjective complete as 1. (A) The correct choice is was held as the subject is
the blank comes before a noun. farewell party, which is described in the past
6. (C) The word its is correct as the blank needs a tense.
possessive referring to “the company’s.” 2. (B) The correct choice is the word announced as the
7. (A) The correct choice is the word remitted as it phrase last week puts the sentence in the past
means “to send money.” tense and the action is not one that is in
progress.

26
 3. (C) The correct choice is the noun stationery, 23. (A) The correct choice is the word application as this
referring to paper used for writing letters and is the only noun among the answer choices that
that usually has matching envelopes. makes sense as an object of the verb submit.
4. (D) The correct choice is the present perfect verb
phrase have attended due to the word already 6. Infinitives and Gerunds
and the fact that the conference is still in
progress. Exercises
5. (B) The phrase to be made is correct as it is the only
passive verb form among the answer choices. A
A Vocabulary Use
passive is necessary because make is transitive 1. (C) The correct choice is the word win as it is
and there is no direct object. commonly used with the word bid.
6. (D) The correct choice is the word authorization due 2. (C) The correct choice is the word send, which means
to the word allowed. “to mail.”
7. (A) The correct choice is manufacturing as the blank 3. (C) The correct choice is the word speech, which is
is in the subject position, which means the commonly used with the word keynote.
gerund form is necessary. 4. (A) The correct choice is the word assumed, which is
8. (B) The correct choice is the word delivered as the often used in the phrase assume a role/position.
blank is the past participle part of a passive
phrase. B Incomplete Sentences
9. (B) The correct choice is the phrase been determined 1. (C) The phrase to arrive is the correct choice as the
as it is part of a passive phrase in the present main verb in the sentence is expect, which is
perfect tense. normally followed by an infinitive.
10. (C) The correct choice is the noun location, which 2. (B) The correct choice is admitted as it is the only
means “place.” The other answer choices are verb conjugated verb among the answer choices. The
forms. others are infinitive and participle forms, which
11. (A) The correct choice is be installed as the sentence cannot be main verbs.
needs a passive verb, and it must be in the 3. (B) The correct choice is came as it is the only
infinitive due to should. conjugated verb among the answer choices. The
12. (A) The correct choice is happened, which is not used others are infinitive and participle forms, which
in the passive, due to the phrase last week, which cannot be main verbs.
indicates a past event. 4. (A) The correct choice is the word make, as the verb
13. (C) The correct choice is the future perfect phrase make must be in the bare infinitive after the verb
will have been due to the phrase by this time next do.
year.
C Text Completion
14. (A) The correct choice is the word accountant as the
sentence is speaking about a person. 1. (C) The correct choice is examining as the
preposition after calls for a gerund.
15. (A) The correct choice is the word suddenly, meaning
abruptly. 2. (A) The correct choice is to address as an infinitive is
needed to follow and complement the noun
ways. The context does not call for a perfect or
Part 6 progressive verb form.
16. (B) The correct choice is the phrase are writing, which
is common phrasing at the beginning of a letter Part 5 Mini-Test
to describe the purpose of the correspondence.
1. (B) The correct choice is the word expert, meaning
17. (A) The correct choice is the word increase as it is the master of something or having vast knowledge
only answer choice that is collocated with both in of something.
and credit limit.
2. (B) The correct choice is ordering as a gerund is
18. (A) As the previous few sentences speak about the necessary after the preposition for.
new credit limit, a sentence about the availability
of the credit limit fits the blank. 3. (B) The correct choice is the word selling, a present
participle modifying the word those, which refers
19. (D) The blank needs a noun, and usage means “the to people.
use of something.”
4. (B) The correct choice is to bring as it comes after the
20. (D) The correct choice is has as the blank needs a verb allowed, which is normally followed by an
singular verb in the simple present tense. infinitive.
21. (A) The correct choice is the phrase will be as it talks 5. (C) The correct choice is being given as the passive
about the future responsibilities of the person. voice is needed here, and a gerund is required
22. (B) The previous sentence specifies the traits wanted after the preposition for.
for the candidate, so knowledge of a language
would fit in the blank.

Answer Key l 27
 6. (C) The correct choice is forbidden as it is the only 7. Participles and Participle Clauses
word that is followed by the preposition from and
fits the meaning of the sentence with regard to a Exercises
confidentiality agreement.
7. (A) The correct choice is to bring as it comes after the A Vocabulary Use
verb forgot, which is followed by an infinitive. 1. (A) The correct choice is the word quota, which
8. (C) The correct choice is to pursue as it comes after means “the limit on the amount that is allowed in
the verb wanted, which is normally followed by a certain period.”
the infinitive. 2. (C) The correct choice is the word variety, which is a
9. (B) The correct choice is to give as it comes after the noun meaning “a number of different things.”
verb asked, which is normally followed by the 3. (B) The correct choice is the word registered,
infinitive. meaning “achieved” in this case.
10. (B) The correct choice is to make as it is the 4. (D) The correct choice is the word depression,
complement of the adjective important. meaning “economic slump” here.
11. (A) The correct choice is to enter as it comes after the
verb helped, which is normally followed by the B Incomplete Sentences
infinitive. 1. (D) The correct choice is the past participle excited,
12. (A) The correct choice is having since a gerund is describing how the woman felt.
necessary after the preposition despite. 2. (D) The correct choice is the past participle Surprised,
13. (A) The correct choice is to inform as it comes after describing how the woman felt.
the verb regret, which is normally followed by the 3. (C) The correct choice is the present participle Being,
infinitive when it means “to be sorry (to tell you).” as it gives an explanation of the following clause.
14. (A) The correct choice is making as a gerund is 4. (A) The correct choice is the past participle seen, as
necessary after the preposition in. the object of this verb serves as the subject of
15. (C) The correct choice is the word accept, which is the main clause.
commonly used with credit card and fits the
context here. C Text Completion
1. (B) The correct choice is the past participle Located,
Part 6 Mini-Test meaning “placed or situated.”
1. (B) The correct choice is the word surprised as an 2. (B) The correct choice is the past participle worn,
adjective is needed after the verb be, and the describing how the subject feels.
context suggests that the reader will be surprised
rather than surprising. Part 5 Mini-Test
2. (A) The next sentence tells the reader where to find 1. (B) The word Those is the correct answer as it refers
the password for her laptop, so it makes sense to a group of people and is the subject of the
that she offers something in return for taking the sentence.
reader’s laptop.
2. (C) The correct choice is the past participle certified,
3. (D) The correct choice is the word such since it is the meaning “with a certification.”
only answer choice that can come before a.
3. (A) The correct choice is offer, as the sentence needs
4. (D) The correct choice is to figure as it comes after a plural verb in the simple present tense.
the verb manage, which is normally followed by
4. (D) The correct choice is the present participle
the infinitive.
confusing, meaning “causing confusion.”
5. (D) The correct choice is to bring as it comes after the
5. (C) The correct choice is the word minimum, a
noun promise, which is often followed by an
common word used with requirements and
infinitive.
meaning “the least that is necessary.”
6. (B) The correct choice is the word advice as it is often
6. (B) The correct choice is the past participle written,
used with the word offer. The words discount and
as the object of this verb serves as the subject of
voucher are countable and would require an
the main clause.
article.
7. (B) The correct choice is the word anticipation. It is
7. (B) The correct choice is to create as it is an infinitive
most common in the phrase in anticipation of,
of purpose describing the reason for the visit.
meaning “expecting and preparing for (an event)
8. (C) The last sentence emphasizes the end of the sale to happen.”
and why customers must hurry, so a sentence
8. (B) The correct choice is the past participle specified,
explaining the duration of the sale makes the
meaning “previously stated.”
most sense here.
9. (A) The correct choice is the past participle recycled
as it describes what has been done to the ink
cartridges.

28
 10. (C) The correct choice is the past participle broken, B Incomplete Sentences
meaning “not working properly.” 1. (C) The correct choice is but, a conjunction showing
11. (D) The correct choice is the word clarity, meaning contrast between the two clauses.
“the quality of being clear and easily understood.” 2. (D) The correct choice is While, a conjunction
12. (B) The correct choice is the word design, a noun that showing that two actions are done
modifies company and describes the type of simultaneously.
company. 3. (B) The correct choice is the word although, meaning
13. (B) The correct choice is the word accountability, “despite” but followed by a complete clause as it
meaning “responsibility.” is a conjunction.
14. (D) The correct choice is the past participle 4. (B) The correct choice is for, a preposition commonly
unattended, meaning “left without being cared used with the present perfect tense to express a
for,” a common adjective used to describe bags or period of time.
luggage.
15. (C) The correct choice is the word standing, an C Text Completion
adjective meaning “currently existing,” and often 1. (B) The correct choice is the word Despite, a
used with the word reservation. preposition showing contrast.
2. (D) The word submissions is the correct choice as the
Part 6 Mini-Test word All needs a plural noun to follow it.
1. (B) The correct choice is the past participle expected,
meaning “anticipated.” Part 5 Mini-Test
2. (C) The correct choice is the word goals, a noun that 1. (B) The correct choice is the preposition for, used to
is frequently used with the word sales and refers show the length of time someone will do
to things that one hopes to achieve in the future. something.
3. (D) As the paragraph speaks about promotions and 2. (A) The correct choice is the conjunction whether,
allowing management to make their own sets, commonly used with the phrase or not.
the company wants to remind staff that they can 3. (C) The correct choice is the preposition about, a
do something as long as it follows company word commonly used with the word talk.
policy.
4. (A) The correct choice is the preposition among,
4. (A) The correct choice is the present participle meaning “between.”
pricing, describing the activity of determining
prices. 5. (B) The correct choice is the conjunction While,
which is used when two actions take place at the
5. (A) The correct choice is has confirmed as a third- same time.
person present perfect verb in the active voice is
needed. 6. (C) The correct choice is the conjunction Now that,
meaning “since.”
6. (B) The correct choice is getting as a gerund is
needed after the preposition of. 7. (C) The correct choice is the word for, commonly
used with the verb wait.
7. (D) The correct choice is the noun acquisition,
meaning “getting” or “purchasing.” 8. (D) The adverb together is the correct choice as by
and with are prepositions requiring objects, and
8. (A) The surrounding sentences speak about because is a conjunction requiring another clause.
circumstances that required attention before
acquiring the new telescope, so a sentence 9. (C) The correct choice is the conjunction unless, a
mentioning why they take precedence makes common word used in the phrase unless
sense. otherwise stated.
10. (B) The correct choice is the word only, often used in
8. Conjunctions and Prepositions the correlative conjunction not only… but also.
11. (A) The correct choice is the conjunction because,
Exercises used before giving a reason.
12. (C) The correct choice is the word concerns, meaning
A Vocabulary Use “worries.”
1. (D) The correct choice is on the contrary, an adverbial 13. (A) The correct choice is the conjunction in case,
phrase used to show contrast with the previous used to indicate preparation for something that
thought or clause. may happen by taking action first.
2. (C) The correct choice is the word Shortly, meaning 14. (D) The correct choice is the preposition During,
“soon.” meaning “while,” but needing a noun object.
3. (A) The correct choice is the word nearly, meaning 15. (B) The correct choice is the conjunction whereas,
“almost.” used to contrast two things.
4. (D) The correct choice is the word approximately,
meaning “roughly” and often used with amounts
or time.

Answer Key l 29
 Part 6 Mini-Test C Text Completion
1. (D) The correct choice is the word expert, as it is 1. (C) The phrase most recent is correct as an adjective
followed by examples of Harold Gottlieb’s describing the noun question is needed here.
expertise. 2. (D) The word best is the correct choice as it is used in
2. (B) The word how, referring to a method, is the conjunction with the phrase among them and
correct choice. thus compares more than two things.
3. (B) The correct choice is the adverb phrase As a
result, demonstrating how all his expertise has Part 5 Mini-Test
resulted in something he has done. 1. (B) The correct choice is the word more, as the
4. (C) The surrounding sentences discuss his numerous sentence contains a than clause.
talks and how popular he is, so a sentence saying 2. (D) The correct choice is the word aspect, meaning
who uses his method makes the most sense. “part.”
5. (C) The present progressive is opening is the correct 3. (D) The correct choice is the word representatives, a
choice as it describes a planned future action. noun meaning “people that represent an
6. (D) The correct choice is until, a preposition meaning organization or group of people.”
“by,” but often used with a present continuous 4. (C) The correct choice is most qualified, as a
verb. superlative is needed after Of the three candidates
7. (B) The correct choice is the gerund training, and the word the.
meaning “work education” or “workshops.” 5. (B) The correct choice is the word more because of
8. (D) The advertisement is about what jobs are the than phrase.
available and makes no mention of management 6. (A) The correct choice is the word as to complete the
positions. The previous sentence is about as … as comparative.
application forms. Thus, an ending sentence
7. (C) The correct choice is more than, a phrase
inviting many people to apply is the most
meaning “even more” and used to describe
appropriate.
enthusiastic.
9. Comparisons 8. (B) The correct choice is the word least, as a
superlative adjective is needed. The article the is
a clue as well.
Exercises
9. (A) The correct choice is the word best, commonly
A Vocabulary Use used within the phrase do the best one could/can.
1. (C) The word request is the correct choice, a word 10. (B) The correct choice is the comparative larger as it
commonly used in the phrase available upon is followed by a than phrase.
request. 11. (B) The correct choice is the superlative the least as it
2. (C) The correct choice is the word effect, commonly is used in combination with the phrase out of all
used with the word take to mean “to become the staff.
official.” 12. (C) The correct choice is the word organized, the only
3. (B) The correct choice is the word Attention, meaning answer choice describing a personal trait.
“care” and often used with the word pay. 13. (C) The correct choice is the adverb diligently,
4. (B) The correct choice is the word balance, meaning describing how the person works in an as … as
“amount.” Bank balance is a common noun comparative.
phrase. 14. (D) The phrase as impressive is the correct choice to
complete the as . . . as comparative.
B Incomplete Sentences 15. (A) The correct choice is the word most because of
1. (C) The correct choice is the word better, a the adverb yet, meaning “so far” or “of all.”
comparative adjective, which often follows the
word much.
Part 6 Mini-Test
2. (A) The correct choice is the word far, meaning
“much.” 1. (C) The word enter is the correct choice, often used
in the phrase to enter a market.
3. (C) The correct choice is the superlative adjective
quickest, as it follows the word the and compares 2. (C) The correct choice is as much, to complete the as
more than two people. . . . as phrase.
4. (B) The superlative adjective most persuasive is the 3. (A) The correct choice is the word much, often used
correct choice as it follows the word the and is before comparative adjectives.
used in conjunction with the phrase I have ever 4. (A) The writer talks about his current experience and
met. states his plans and where he will go. Thus,
talking about how he heard good things about
the areas he is visiting next makes sense.

30
 5. (B) The correct choice is passengers, referring to 3. (D) The correct choice is the relative adverb when,
people riding on planes and other forms of referring to the time and date of contact.
transportation. 4. (A) The correct choice is the relative adverb where,
6. (C) The correct choice is the adverb strongly, which referring to a location.
modifies the verb that follows. 5. (D) The correct choice is the word conferences,
7. (D) The previous sentence discusses what to do in meaning “large meetings.”
the event of missing luggage and where to go, so 6. (C) The correct choice is the word organizing, as the
a sentence describing where to find this location blank needs a gerund after the preposition of
makes the most sense. and before the object business trips.
8. (A) The correct choice is the word more as the 7. (A) The correct choice is the word whichever,
sentence is about helping the airline find the referring to an object.
owner of a bag, and further and much cannot be
8. (B) The correct choice is the word whose as the
used before adverbs.
sentence is about the owner of a bag.
9. (B) The correct choice is the word who, describing
10. Relative Clauses
boss, a person.
Exercises 10. (D) The word how is the correct choice here as it is
describing a method and is often used with the
A Vocabulary Use phrase to use.
1. (C) The correct choice is the word prevent, which 11. (B) The correct choice is the phrase to whom as the
means “stop” or “block” and is often used with the preposition to is required with the verb speak,
preposition from. and whom is required when it is the object.
2. (D) The correct choice is the word overtime, often 12. (D) The correct choice is the relative pronoun who,
used after the verb work to mean “extra hours.” referring to the subject James and describing his
3. (B) The correct choice is the word distract, meaning action.
“to take one’s attention or focus from something,” 13. (B) The word whom is correct as it is referring to the
a negative meaning. This is used in contrast to object of an action, often used with the
the second part of the sentence. preposition to.
4. (B) The correct choice is the verb ask, often used 14. (B) The correct choice is the word mistake, meaning
with the preposition for. “error” and often used in the phrase by mistake.
15. (A) The correct choice is the word that, describing
B Incomplete Sentences the accountant, a person and the object of hired.
1. (B) The correct choice is the word who since the
antecedent, The man is a person. Part 6 Mini-Test
2. (C) The correct choice is the relative pronoun whose,
1. (A) The correct choice is the word available, meaning
a possessive pronoun referring to the relationship
“present and able to do something” here.
between the main subject and the subject of the
clause. 2. (D) The next sentence describes the relationship with
a manufacturer and suppliers making the
3. (A) The correct choice is the relative pronoun who,
company’s products, so a sentence talking about
referring to the subject, a person.
handmade designs makes the most sense here.
4. (A) The correct choice is the relative adverb where as
3. (B) The correct choice is the word who, referring to
it describes the word place.
the people of the factory and suppliers.
C Text Completion 4. (A) The correct choice is the word Samples, meaning
“examples of products that are given to people to
1. (A) The correct choice is the relative pronoun which,
try.”
used to describe the object paintbrushes.
5. (C) The correct choice is the word whose, describing
2. (B) The correct choice is the word apologize, which
the résumés that belong to the 20 people.
means “to be sorry for something.” It is usually
used after an unfortunate circumstance for the 6. (A) The correct choice is the word inform, meaning to
reader. tell. It is often used in the phrase regret to inform
you.
Part 5 Mini-Test 7. (B) The correct choice is to invite as it comes after
would like, which is followed by an infinitive.
1. (C) The correct choice is the relative pronoun which, 8. (A) The next sentences ask the reader to consider a
describing the location of the city in a non- position and express a wish to work together.
defining clause. Thus, a sentence talking about one being good
2. (B) The correct choice is the relative pronoun which, for a position makes sense.
referring to the company. The relative pronoun
that cannot follow a preposition.

Answer Key l 31
 Review Test 2 20. (C) The correct choice is the past participle located,
acting as an adjective in an adjective clause.
Part 5 21. (C) The correct choice is to live as it comes after the
verb allows, which is usually followed by an
1. (B) The correct choice is the verb form to be updated. infinitive.
The sentence requires a passive verb form, as well 22. (A) The correct choice is the conjunction in addition.
as to be in the infinitive form because it follows The phrase in addition to means “along with.”
the verb needs.
23. (D) The next sentence asks the reader to look into
2. (B) The correct choice is the verb form fill. The the availability of a property, so a sentence about
sentence needs a verb in the infinitive due to the limited availability and its popularity makes
that clause it is in. sense.
3. (C) The correct choice is every other as the sentence
details an event that takes place frequently and Final Test
habitually.
4. (C) The correct choice is the past participle Located, Part 5
the object of which serves as the subject of the
main clause. 1. (D) The correct choice is the comparative adjective
5. (D) The correct choice is the verb form to be promoted. easier due to the phrase than the old one.
The verb must be in the passive, and in the 2. (A) The correct choice is the pronoun those, which is
infinitive because it follows the verb hoping. most commonly used as a subject referring to
6. (C) The correct choice is the present participle people when followed by who.
closing, referring to the speech that closes or 3. (C) The correct choice is the pronoun Whichever due
ends an event. to there being a choice among many applicants,
7. (A) The correct choice is the word these as it is the and the word applicant following the blank.
only word that can be used before a plural noun. 4. (D) The correct choice is the adjective long to
8. (B) The correct choice is the verb form is as there is a complete the comparative phrase as … as.
simple adjective after it, and land is a singular 5. (B) The correct choice is the pronoun one to replace
noun. the phrase a replacement part.
9. (C) The correct choice is the word is. The that clause 6. (A) The correct choice is the noun phrase something
describes product, which is a singular noun, and different as adjectives come after indefinite
an adjective follows the blank, requiring a pronouns.
be-verb. 7. (B) The correct choice is the adjective phrase a few.
10. (D) The correct choice is the word finishing as a Because of the word only, only a little and a few
gerund is needed after the preposition after. are possible choices, and a few fits the plural
11. (D) The correct choice is the present participle employees.
hoping as it describes the feelings of the subject 8. (A) The correct choice is the adverb Rarely because
Those. only negative adverbs can be followed by an
12. (B) The correct choice is the singular verb is, as three inversion of subject and verb (does the owner).
weeks is seen as a singular time period. 9. (B) The correct choice is the adverb far as it is the
13. (C) The correct choice is the verb exhaust, as it only answer choice that can come before a
follows to and thus must be in the base form. comparative adjective.
14. (C) The correct choice is the word is because the 10. (C) The correct choice is the superlative adjective
noun next to the blank is singular. best. The phrase Of all the people and the word
the before the blank indicate that a superlative is
15. (A) The correct choice is the present participle needed.
smiling as it describes an action by the subject.
11. (C) The correct choice is the only adjective no. The
other choices cannot come right before the
Part 6 noun.
16. (A) The correct choice is to ensure as an infinitive 12. (C) The correct choice is the superlative the most. The
form normally follows the phrase do one’s best. phrase is one of is often followed by a superlative
17. (A) The correct choice is the word demand, referring beginning with the.
to customers’ need for a product. 13. (D) The correct choice is the comparative more. It
18. (D) The correct choice is depend as it has a plural uses the combination more/less than + adjective,
subject and describes a general fact. and the sentence contrasts the idea of someone
being qualified with not being a good fit. Thus, a
19. (D) The surrounding sentences talk about delivery
positive is needed in the first clause.
times and what to do if orders are delayed. So a
sentence stating that delivery can take a while 14. (C) The correct choice is the word no as it is the only
makes the most sense. word that can come before a singular noun in a
statement with no other negatives.

32
 15. (B) The correct choice is the adjective new. There are 9.
1 (D) remember
no cues to indicate the need for a comparative or 20. (D) Jane’s boss
superlative.
21. (D) 09/01
22. (C) It requires materials costing $15.
Part 6
23. (C) A local festival taking place soon
16. (C) The correct choice is the word amenities, which
24. (D) Bikes for sale
refers to the useful or desirable features of a
place. 25. (A) It takes place over several weekends.
17. (A) The correct choice is the word While, which is 26. (D) To suggest an activity for a visitor
used to show contrast between two clauses. 27. (C) August 5
18. (D) The correct choice is begin. The sentence needs a
conjugated verb in the present tense to describe B Advertisements
a fact. 1. (B) To announce a special discount
19. (A) The correct choice is the one that describes how 2. (D) It excludes some store items.
easy it is to avoid something, as the preceding 3. (D) Low prices on hotel stays
sentence talks about being fined and the
4. (B) The cost of airfare
following two sentences emphasize the ease of
avoiding a fine. 5. (D) It is a leader in its industry.
20. (A) The correct choice is the preposition than as the 6. (C) Responding to customer concerns
word bigger is making a comparison between 7. (D) [4]
this summer and last summer. 8. (B) A music streaming service
21. (C) The correct choice is the past participle projected 9. (A) They see ads on the site.
because the goals were projected by the
company. 10. (A) type
22. (B) The correct choice is the one that describes the 11. (C) Supporting the payroll department
reason why sales were low last year, following the 12. (C) Knowledge of government tax rules
natural flow of the sentences. 13. (A) On a website
23. (B) The correct choice is the pronoun Whoever as it is 14. (B) An accounting degree
the only answer choice that can refer to people. 15. (D) admit
16. (D) Restaurant owners
17. (B) They do not come in men’s and women’s sizes.
Chapter 3 Reading Practice 18. (C) The knit shirts
19. (D) Large chef pants
Mini-Tests
20. (A) $0
A E-mails and Letters 21. (B) A refund within two months
1. (B) To apologize for a delay in processing 22. (B) To request advice on a purchase
2. (D) Expedite his shipment for free 23. (D) After getting new computers
3. (D) To persuade a subscriber to renew 24. (D) $40
4. (D) A year’s subscription to another magazine 25. (C) enough
5. (C) [3]
C Office Memos and Notices
6. (B) re-register
1. (C) To remind staff to follow procedures
7. (C) $200
2. (A) Keep all receipts if they want reimbursement
8. (C) She is seeking landscaping services for her
business. 3. (B) Tenants did not exit during a fire alarm.
9. (A) Schedule a consultation with a designer 4. (A) People who need help evacuating
10. (C) To arrange a meeting 5. (C) A temporary station shutdown
11. (B) They did not always have enough of some items. 6. (B) It is providing bus service at no cost.
12. (A) Get in touch by phone 7. (D) Leave extra time for their commutes
13. (D) To demand a refund for an order 8. (A) To inform coworkers about a new data center
and its effects
14. (B) He ordered flowers to be delivered.
9. (A) The company website will become unavailable.
15. (A) Severe weather
10. (C) [3]
16. (A) A payment to his credit card account
11. (B) A visit by a government official
17. (C) By typing a code when ordering online
12. (D) Keep their work areas clean and neat
18. (B) Conversational Spanish II, section A
13. (A) It had not occurred by January 15.

Answer Key l 33
 4.
1 (B) Workers are producing less. F Forms
15. (C) Temporarily reducing quotas 1. (C) An office supply store
16. (C) To explain rules regarding money for trips 2. (B) One box of pens
17. (C) differs 3. (D) She was at the hotel for business meetings.
18. (B) Book a new round-trip flight 4. (B) The hotel’s staff
19. (D) The awards banquet 5. (B) $56.00
20. (A) $60 6. (B) The board game
7. (C) Purchases made by check are refunded in cash.
D Articles and Reports
8. (D) It was ended by mistake.
1. (C) strong
9. (C) Call Marta Stanberry
2. (D) To advise readers on making good investments
10. (A) Jason McMillan’s coworker
3. (B) Once a week for five months
11. (C) An online art supply store
4. (C) [3]
12. (B) No-cost delivery on large orders
5. (B) An additional floor
13. (C) business
6. (C) It has not reopened yet.
14. (D) 30
7. (A) He does not think the Internet harms his
business. 15. (B) He has paid a membership fee.
8. (B) Clothing 16. (C) A real estate agency
9. (C) You can exchange any item for something else. 17. (B) Some attendees would be unable to go.
10. (A) By mail or in person 18. (C) It is smaller than conference room 1.
11. (D) An author’s recently published novel 19. (D) To explain how he solved a schedule conflict
12. (B) He is already writing another book. 20. (B) Simon Conniff
13. (B) experiences
14. (B) A writer that changes careers
15. (A) She thinks Starting Over is too short. Chapter 4 Practice Test
16. (C) Problems caused by road repairs
17. (B) Many are having trouble getting to campus.
Listening Test
18. (D) It has stopped running for now. Part 1
19. (A) It is taking too long. 1. (D) The man is adjusting the wires.
20. (C) Bus 42 2. (A) A woman is cutting a vegetable.
3. (D) The cars are parked at angles.
E Text Message and Instant Message Chains 4. (C) The people are in a gallery.
1. (A) Celebrating a coworker’s retirement 5. (A) The shelves are loaded with goods.
2. (D) Check with their supervisor 6. (A) Some people are seated outside.
3. (B) A dinner at a home
4. (D) He has not been to Kelly Tyson’s apartment. Part 2
5. (C) The cable box does not respond to the remote. 7. (B) Jane is in charge of office supplies.
6. (D) He replaced the batteries in the remote. 8. (A) It’s coming along nicely.
7. (A) Changing the batteries did not work. 9. (C) No, I haven’t had time.
8. (A) To request that they bring extra materials 10. (B) Wherever. It doesn’t matter.
9. (A) They will return before Tricia Brown does. 11. (B) No, but I’ve heard it’s really well done.
10. (D) In a taxi 12. (A) No, check the schedule on the board.
11. (B) To offer a new lease agreement 13. (A) Of course. How many people are there in your
party?
12. (B) October 30
4.
1 (B) We did well, exceeding $25 million in profits.
13. (C) unwillingly
15. (A) I’ll send it out with the other mail.
14. (D) She let Marie make the final decision.
16. (A) I only have one more page to read.
15. (A) $600
17. (C) It’s a ten-week intensive course.
16. (D) To persuade the reader to exhibit at a fair
18. (B) No, the technician fixed it already.
17. (D) Tabletop exhibit
19. (A) Sorry, I have other plans.
18. (C) Purchasing a booth at the fair
20. (B) The flight attendant said number 17A.
19. (C) They have attended this fair before.
21. (C) She thought it was well written.
20. (C) $250

34
 2.
2 (B) No, I had Chinese last night. Part 4
23. (B) We use a popular job search website. 1. (D) Small businesses
7
24. (C) You’ll have to ask accounting about that. 72. (B) Visualization of financial data
25. (A) Take a right at City Hall. 73. (D) Free assistance
26. (C) I think they said Matt. 74. (A) To announce a surprise sale
27. (C) Yeah, it is much farther than I thought. 75. (A) Dresses
28. (B) Only 6 people are coming. 76. (C) Customers can only buy one sale item.
29. (C) Yes, everyone else are new graduates. 77. (C) Because of emergency maintenance
30. (B) Yes, he’s over there. 78. (C) Two days
31. (C) How much do I have to pay? 79. (B) Cancel them completely
Part 3 80. (B) Factory workers
2.
3 (A) Recommend a product 81. (A) She can’t wait any longer.
33. (D) To give presentations 82. (B) Use materials with another colleague
34. (C) It has the industry’s best video card. 83. (A) No one is free to take the call.
35. (C) Marketing 84. (B) A travel agency
36. (A) She knew they would have a problem with the 85. (C) To get information about a reservation
budget. 86. (D) Overcoming difficulties
7.
3 (C) Visit another department 87. (A) He was hurt in an accident.
38. (C) A presentation 88. (A) Everyone can relate to Mr. Simonson’s experience.
39. (B) They are new to the company. 89. (C) A conference
40. (D) She thinks the presentation is boring. 90. (A) They must receive preapproval from management.
41. (A) A scheduling change 91. (A) Accounting
42. (D) He needs to approve the project. 92. (D) An interview
43. (B) Send an e-mail 93. (A) An awards ceremony
44. (A) A magazine publisher 94. (D) Take a different driving route
45. (D) A task was not completed. 95. (D) Factory employees
46. (C) Place a phone call 96. (D) Caramel Popcorn
47. (C) She wants him to leave. 97. (D) Submit more ideas
48. (A) Finance 98. (D) To report an error
49. (B) Spend less money 99. (B) Modern Fashion
50. (D) A factory 100. (A) Go over a procedure
51. (D) He is a punctual person.
52. (A) A schedule had to be changed. Reading Test
53. (A) A bus route Part 5
54. (C) To City Hall 01. (B) by
1
55. (D) Take a taxi 102. (A) most
56. (A) A venue reservation 103. (C) such
57. (A) It happens once a year. 104. (D) regulates
58. (B) Checked a weather forecast 105. (D) much
59. (D) She thinks the printer will be too expensive to fix. 106. (D) was fixing
60. (C) It is in good condition. 107. (D) were lost
61. (B) Install some parts 108. (C) profits
62. (B) To return an item 109. (C) Having seen
63. (C) Looking at other colors 110. (C) converse
64. (D) $49 111. (A) different
65. (C) At a trade show 112. (B) nor
66. (C) The device’s speed 113. (B) until
67. (B) 4 114. (A) variations
68. (D) Her baggage was incorrectly unloaded. 115. (A) To do
69. (C) Kuala Lumpur 116. (D) information
70. (A) Have a meal together 117. (A) yet
Answer Key l 35
 18. (C) immediately
1 65. (B) He often works on weekends.
1
119. (C) respectable 166. (A) Call Peter
120. (B) has 167. (D) The company has to pay the extra cost.
121. (B) were damaged 168. (C) To promote a cruise
122. (A) to not fail 169. (D) [4]
123. (A) Since 170. (C) By telephoning an agent
124. (A) deadline 171. (B) One week
125. (A) will be 172. (D) Find out about shipping costs
126. (C) fixing 173. (B) In case there are disputes
127. (C) each other 174. (A) face
128. (C) glance 175. (C) A customer watchdog
129. (A) disappeared 176. (B) In the library
130. (B) going 177. (C) Constructing an ice rink
178. (C) People wanting to speak at the meeting
Part 6
179. (D) 60 minutes
31. (C) regarding
1
180. (A) Cedar Lake Beach Improvements
132. (B) is working
181. (A) Their vacation plans
133. (C) We appreciate your help in fixing this error.
182. (B) To introduce a marketing contest
134. (A) gratitude
183. (B) The prize is extra time off.
135. (C) During
184. (C) handle
136. (A) Each
185. (D) Think of ways to market Spanish vacations
137. (C) We would like to congratulate all of our winners.
186. (D) 6 weeks
138. (D) To claim
187. (C) Because it is open to the public
139. (C) pleasure
188. (B) Lara Miller
140. (A) will feature
189. (A) To persuade readers to attend the event
141. (A) We ask that each person who attends the dinner
give a donation of $50 or more to the organization. 190. (D) It is expected to draw a large audience.
142. (C) unforgettable 191. (D) Wine
143. (D) our 192. (B) Climate troubles
144. (B) not 193. (A) 5 years
145. (B) much 194. (D) People’s wages have risen.
146. (C) Selections may vary from store to store. 195. (B) Subsidize specific products
196. (B) B4 copy paper
Part 7 197. (C) Two companies were merged.
47. (C) He has been with Ventura for 20 years.
1
198. (B) To introduce a new policy about paper
148. (B) operative
199. (C) By keeping detailed records
149. (D) She does not eat meat.
200. (A) Extra pay
150. (B) She will go to the restaurant for lunch.
151. (C) $2,000.00
152. (B) It charges a set price per project.
153. (D) He is moving abroad.
154. (B) It has its original stereo.
155. (D) Concord
156. (B) [2]
157. (C) August 16
158. (D) Friday
159. (A) By asking about customer preferences
160. (D) Midnight
161. (B) A reply by e-mail
162. (B) Their products are very attractive.
163. (C) Ladybug bowls
164. (C) Texting his coworkers on the weekend

36