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Room Sales Process Overview

The document outlines policies and procedures for room sales, banquet and event sales, and restaurant sales at a hotel, including details on pricing approvals, payment processes, documentation requirements, and responsibilities of various roles like the front office manager, reservation officer, event manager, and restaurant manager. Key aspects covered are booking confirmations, deposit and payment schedules, daily reporting of bookings and transactions, and reconciliation of cash and credit sales against bank reports.

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Nabil Nizam
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125 views3 pages

Room Sales Process Overview

The document outlines policies and procedures for room sales, banquet and event sales, and restaurant sales at a hotel, including details on pricing approvals, payment processes, documentation requirements, and responsibilities of various roles like the front office manager, reservation officer, event manager, and restaurant manager. Key aspects covered are booking confirmations, deposit and payment schedules, daily reporting of bookings and transactions, and reconciliation of cash and credit sales against bank reports.

Uploaded by

Nabil Nizam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Room Sales

The Price approved and


published by Revenue Any Cancellation will
Director with approval be updated to
of General Manager Reservation Officer

Non-attendance from
guests, shall be Confirm Booked
marked by Guest rooms by supporting
Service Agent and documents and send it
approved by Front to Reservation Officer
Office Manager for check-in purpose

Cash transactions shall


be verified by Front
Daily check-in report
Office Manager
generated by
Reservation Officer for
Guest Service Agent

Night Audit Report


Invoices created upon Confirm Booked generated at daily cut
check-out rooms by supporting off time
documents and send it
to Reservation Officer
for check-in purpose

For Credit sales, Reminder letters shall


Cash collected banked checked against the be sent for non-
in at daily cut off time remittance report payment due date
from bank
Banquet and Event Sales

Sales and
Marketing division
Issue quotation on
receiving request

50% deposit be
made upon
confirmation,
balance 50% on the
event day

Quotation shall be
approved by Sales
Manager

Event orders shall be


issued by Event
Manager. Booking
fees received based
on credit assessment
report

Event Manager will be


responsible communicate
with guests and Sales and
Marketing Division
responsible for payments
from guest
Restaurant Sales

Meal vouchers provided


for hotel or banquet guest
who are entitled to
complimentary meal

Invoices shall be issued


by Cashier for Foods and
Beverages consumed

Restaurant Manager
approves cash and credit
card sale report

Cash collected will be


banked daily by Admin &
General Division -
Finance

All sales credit shall be


checked against
remittance report from
the Bank, by Admin &
General Division - Finance

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