Riya Arora
Ex- Infosys Product Manager Volunteer, Esteem Youth Fdn. (NGO)
Profile Summary
• 4 years of experience of working across industries as Product Owner focussed on implementing Digital and Automation Initiatives
• Spearheaded cross functional teams (UX, Engineering, Marketing, Sales & Finance) to plan, launch and manage the SaaS innovation
• Owned all stages of the project lifecycle from inception through monitoring & closing to delivery of projects ensuring time and quality
• Assisted client in architecting, designing, and implementing IT / Analytics driven business solutions and process reengineering
• Sound understanding of Agile project which includes capturing user stories, acceptance criteria, Sprint planning, UAT & SQL scripts
Work Experience (48 Months)
Policybazaar
Manager, Product Manager Dec ’21 - Present
• Increased the sales by 30% for the insurer by enhancing the policy issuance process
Product • Incorporated ‘Penny Drop’ feature to eliminate the cumbersome process to provide cancelled cheque
Development • Implemented EKYC feature for customer to waive off document requirement, making the process faster
• Partnered with Insurers to introduce underwriting logic built at PB’s end; reduced issuance TAT (3 days to 1 min)
Customer • Identified gap in customer communication through funnel analysis; introduced in-app push notifications
Analytics • Increased agent onboarding by 10% by analysing customer flow pattern to identify drop off points
• Improved life insurance sales by 10% by introducing upselling of insurance plans
Strategic
Initiatives • Liaised with sales team to drive adoption of new features like EKYC leading to better customer experience
• Proposed creation of a benefits timeline to help the end customer better understand policy benefits
Infosys Limited
Senior Associate Consultant, Product Owner June '18 - Nov ‘21
• Facilitated workshop with business leaders and senior IT to create IT strategic plans for each quarter
• Implemented promotions into CRM tool integrated with ERP tool that improved pocket price by $ 4M
• Created User Story and provided insights to implement order status for sales rep at order entry tool
• Designed a road map to deliver IT projects with Agile methodologies by assessing business needs
• Performed product specific Impact analysis & Gap analysis for new and existing business requirements
• Involved in prioritizing backlogs – epics/stories, documenting acceptance criteria and facilitating estimation
• Communicated progress to key stakeholders and made recommendations to remove the roadblocks
Roles and
Responsibilities • Took the ownership for Quality and Risk Management during client engagement
• Automated Regression Testing process using Python to save time spent on repetitive task
• Drew KPIs by collaborating with Analytics team to help maximise business value by prioritizing work
• Extracted data using SQL through Salesforce Inspector in multiple projects to enable data driven decisions
• Optimized IT cost for a Fortune Global 500 client leading to downsizing overall IT spend by $ 3M/annum
• Designed scalable solution of the common business requirements while also handling global requirements
• Managed client relationships and ensured timely communication of progress and roadblocks in the project
• Took the ownership of Quality and Risk Management during client engagements and ensured its abidance
Key Learnings • Received multiple appreciations from client for delivering quality and value in the project engagements
and • Recognized for exemplary achievement and contribution to Enterprise Application Services as SAP ACE
Achievements • Appreciated for taking an initiative to help automate Regression Testing process using Python
Educational Qualification
Qualification Institute CGPA/% Year
MBA (Mark &
Lal Bahadur Shastri Institute of Management, Delhi 7.24/10 2018
Fin)
[Link]. (H)
Daulat Ram College, Delhi University, Delhi 81.40% 2015
Mathematics
XII Sant Nischal Singh Public School, Haryana 88.60% 2012
X Sant Nischal Singh Public School, Haryana 8.80/10 2010
Academic Achievements
• Ranked among top-5 students in under graduation at Daulat Ram College, Delhi University 2017
Skills
Advanced Data Analysis (Excel & SQL), JIRA, UAT, Digital Strategy, Tech Transformation, UAT, Product Management, MVP
Positions of Responsibility
LBSIM, Delhi
President, • Organized various events to showcase artistic products created by the students of LBSIM
2017
Creative Club • Encouraged the students to prepare artistic creations along with their regular studies
LinkedIn: [Link]/in/riya-arora | Email: arora.riya2929@[Link] | Contact: +91-9999814994
