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Customer Service Concerns

The customer wrote a letter to complain about the poor customer service experienced at the furniture department in The Green Mall. He was attracted to a special offer sign but no one attended to him for 10 minutes. When he placed an order for 10 tables, the delivery van was unavailable so staff expected him to transport the tables himself. The next day, he found one table was defective, which caused a big hassle to return it for replacement. He hopes customer service will be improved by hiring more staff and providing transport services.

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Eric Swa
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122 views5 pages

Customer Service Concerns

The customer wrote a letter to complain about the poor customer service experienced at the furniture department in The Green Mall. He was attracted to a special offer sign but no one attended to him for 10 minutes. When he placed an order for 10 tables, the delivery van was unavailable so staff expected him to transport the tables himself. The next day, he found one table was defective, which caused a big hassle to return it for replacement. He hopes customer service will be improved by hiring more staff and providing transport services.

Uploaded by

Eric Swa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Michael Wong,

50 Lembah Taman Rusa,

Taman Rusa,

14000 Bukit Mertajam. 10 OCTOBER 2019

The Manager,

The Green Mall,

23-28, Jalan Green,

14000 Bukit Mertajam.

Dear Sir,

Poor Customer Services


I would like to draw your attention to the poor customer services at the furnitur e

department in your Mall .

2. I was at the Mall on Sunday afternoon , 21 April 2019 . At the furniture

section, I was attracted to a big signboard: Special Offer — 30% discount . Below the

signboard was a variety of tables, chairs, cabinets and others. I was interested in the

foldable small banquet tables (50 x 110cm). There was no one to attend to m e. After

waiting for ten minutes, I approached a staff at the electrica l section. She told me she

would inform the person concerned . After some ten more minutes , a staff finally

came. She looked tired and overworked but managed to answer some questions .

3. After checking one table , I placed an order for 10 tables . She wrote out the

invoice . I asked her when their van would transport the tables to my house. She made a

call to the person concerned and then apologised that the van was in the workshop .I

figured that the ten tables when folded might fit in my SUV . From her body language,

she was expecting me to load the ten tables into the trolley and take them to my car .

Feeling dismayed , I asked her whether there were any male staff to help carry the tables

to my SUV. She went off to look for two workers to help me.

4. I eventually brought home the tables . The next day, I opened one by one to check .

To my horror , I found that one was defective . I had to spend time to take it back to

the Mall for a replacement . Of course, I had to experience the long waiting again , do a

lot of explanation and produce the receipt which I luckily brought . All in all, it was

a big hassle for me.

5. I must say that I regretted shopping at your Mall. However, I sincerely hope that the

customer services will be looked into and improved promptly . I would suggest the

employment of more staff and of course, the transport for better service .

Thank you.
VOCABULARY BUILDER

1. 提请贵方注意 11. 过度劳累

2. 被吸引住 12. 筋疲力尽的

3. 布告板， 招牌 13. 订购；下单

4. 各种各样的 14. 认为

5. 对……有兴趣 15. 感觉沮丧

6. 可折叠的小宴桌 16. 让我惊恐的是

7. 注意 17. 有缺陷的

8. 接近 18. 更换

9. 电气部分 19. 大麻烦

10. 有关人士 20. 迅速地改善

signboard place an order


defective
big hassle
figure that
replacement
exhausted
to my horror
overworked approach

person concerned draw your attention to

feeling dismay electrical section interested in

a variety of improve promptly fordable small banquet


variety of table
attracted to attend to sth

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