2019

Newgen PLAYBOOK
NEWGEN IBPS AND COMPONENTS
VIKRANT BHARDWAJ
Products details and their value adds

Proposed Solution is based on Business Process Management (BPM) platform which can be leveraged to automate multiple processes in an organization.
Organizations need a platform based solution so that all the investment can be reutilized and ROI can be achieved faster. In any big enterprise, because of being
multiple lines of business, point solution is a really a costly affair, which increases total cost of ownership and raises multiple issues related to integration and
dependency on multiple vendors. Technology plays a very crucial role in this journey of transformation. Total cost of ownership (TCO) in case of a BPM based
transformation is much lesser than the point product based approach. This trend has been noticed worldwide that transformation is quick and effective from cost
and usability perspective if it is done on top of a BPM.

Products/Components Multiple Use cases in different Verticals

Intelligent Business Process Suite [iBPS™] Being a platform, all the components are not bound to run or design a single solution. The same workflow engine can design
multiple processes on the same BPM which are not limited to the given list but for example:

Banking examples:
• Process for Customer Onboarding
• Corporate Lending processes
• Credit card automation
• Trade process (import LC/Export LC)
• Contracts Management

Insurance examples:
• Customer on-boarding
• Claims processing
• Policy servicing

Enterprise example:
• P2P
• Account Payable
• HR and employee related processes
• Travel and expense process
 • Customer complaint portal

Business Activity Monitoring (BAM) Proposed Business Activity Monitoring is used to generate the adhoc as well as standard reports to see the progress related to
RLOS loan applications examples:
1. successful loans in a duration,
2. comparison charts of performance and business etc.
3. Reports related to LOS based on different parameters can be designed and graphical representation of the reports
can be shown.
In Case of Account Opening Process, reports can be:
1. Number of accounts opened in a period vs total no. of applications
2. Rejected applications
3. Branch wise summary and performance
In case of Tarde Finance process automation, reports will be like:
1. Total number of LC opened in a month
2. Branch wise LC opening
3. Rejection reports etc.

Insurance/healthcare Reports:
• Number of policy issued
• Number of claims processed
• Claims rejected
• Performance reports for branches, teams and individuals
• Pending items for policy issuance or claims
• Stage wise processing report

Enterprise Vertical Reports:

• Invoice payment related reports
• Pending/processes invoices reports
• Performance based reports for team members/department wise
• Vendors performance reports
Master Data Management (MDM) Proposed Master Data Management will help customer to configure the different products without coding effort. This
component provides an interface to change the values and to configure the new products or to make the necessary changes
in product details.
BRMS (Business Rule Management Proposed BRMS (Business Rule Management System) is used to define the rules for the process based on which decision can
System) be made. BRMS has a capacity to define more than 500 rules.
In Banking automation processes, BRMS is very helpful in multiple scenarios like:
• Rules for pre-screening, scoring,
• Rules for underwriting of loan
• Customer profile based product selection
• Ratios Calculations
• Eligibility Rules etc.

In Insurance/healthcare:
• Auto Product Selection based on profile
• Adjudicator underwriter
• Claims provisions based on products
• Area/garage assignments based on area codes

In Enterprise:
• Rule based processing of invoices
• Straight through processing (STP) through rules
• Vendor discounts and preferences
OMNIDOCS (Enterprise Content OmniDocs again a ECM platform in one of our offerings. OmniDocs can be used for other departments for documents archival.
Management Solution) Documents from different department like employee forms. Contracts, Vendor bills.
OmniDocs has a capability to design small linear processes for documents approvals.
OMNISCAN (Enterprise Bulk It’s a bulk Scanning Software which handles all the Physical documents for capturing and indexing documents can be pushed
Scanning Software) to the process originating a request. Few value added of OmniScan are:
• Enterprise level bulk-scanning for digitizing documents
• Unlimited scanning for documents to save recurring cost
• Compress documents upto 1/10th of its original size to save cost of storage and bandwidth
• Leverage Document Quality Analyzer (DQA) to improve visual quality of loan documents
Newgen Mobile Platform- NEMF Newgen Enterprise Mobility Framework again is a scalable platform on top of which multiple mobile applications can be
(Newgen Enterprise Mobility developed.
Framework) Mobile application related to different verticals and LOBs can be developed by utilizing same platform.

Top Value add of NEMF:

• Capture all details related to application (it may be new customer of a bank for AO or loan or in Insurance, it may be request policy
issuance or claims disbursement including FNOL.
• Capable to provide real-time verification and validation for pre-screening
• Will provide dashboard for every user on status of applications
• Works in both online and offline mode
• Customer can utilize the same mobile device to automate more business processes
• Will support multilingual
• Geo tagging/Geo fencing is available out of the box

In Banking:
• This mobile solution can be integrated for real-time verifications and validations,
• Help in pre-screening and KYC authentication status in real time.
• works in offline mode also which is very useful in case of remote areas where executive have connectivity issues and

In Insurance:
• NEMF for customer on-boarding in fields
• NEMF for claim processing
• Mobile based approvals
• Mobile based reports

In Enterprise:
• NEMF for mobile invoice processing
• NEMF for offline mobile approvals
• To view the reports of payment
 Customer Communication Newgen OmniOMS CCM Suite helps you reinvent your customer experience through personalized, content-rich batch,
Management (CCM) interactive and on-demand communications. It is a unified communication platform that enables you to grow your share of
customers’ wallet by tapping various cross-sell/ up-sell opportunities across touch points such as e-mail, SMS, web, and print.
Robotics Process Automation It adds the most value to organizations which have manual, high-volume, repetitive, rule-based processes involving
structured and unstructured data, like transactions processing. With bots coming in, organizations will soon witness a significant
surge in the productivity level of business users.
Newgen platform is very flexible that to meet with the requirement, processes can be designed and configured for different line of business. All the licenses sold
are perpetual and a one-time buy, customer only need to pay annual support cost for licenses after that. Newgen license model is based on server and client
(user) licenses, once the customer is having enterprise licenses, she/he only needs user licenses to add to open a new process automation.