Individual Report: Risk Management Process
Name: Rhenadel Rose B. Querubin
Section: TOU220D
A. Establish the Context
Manila Hostage Crisis
The manila hostage crisis happened way back on August 23, 2010. A police officer named
Rolando Mendoza was a discharged officer who was sacked for his involvement in drug-
related crimes and extortion and wanted reinstatement. The driver, who was feeling uneasy,
refused to give him a free ride. Still, Officer Mendoza pulled out a gun, handcuffed the driver
to the stirring wheel, and hijacked the bus full of passengers. Some were Hong Kong visitors,
Negotiations were underway, but after a while, they got suspended when the suspect's brother
was caught After the several unsuccessful negotiations killed nine people, including the
hostage taker.
The Risk presented in this case is getting hostage, while the hazards are lack of security and
letting non-passenger inside. Lastly, the accident that has already happened is putting tourists
getting injured, killed, and put in danger.
As the Department of Tourism, we would like to ensure and investigate this type of issue
further, as well as consider other remedies, so that this type of danger may be reduced but not
eliminated.
B. Risk Identification
The risk presented in the case is getting killed and in danger.
The hazard that I assumed would lead back to the bus risk is probably unreliable. The trip
operator or organizer must have picked the ones unknown to the agency. The second is a lack
of security; there should have been at least one trained guard or perhaps a conductor on board
to ensure the safety of the tourists, as well as a lack of trained tour guides; there were three
tour guides on board. One may have prevented the man from entering the bus or, at the very
least, prepared to deal with such a circumstance. Finally, allowing non-passengers inside is
one of the faults since we won't know their intentions.
C. Risk Analysis
Hazard Severity of the Impact Probability that the risk will
turn into an accident
#1 Lack of security High High
#2 The bus is probably non- Low Moderate
trusted/reliable
#3 Lack of training of the Moderate High
tour guide
#4 Letting non-passenger High High
inside the bus
Which are under your control and which are not?
1. Lack of security is manageable since, as a DOT officer, I would advise practicing safety to
avoid such incidents in the future.
2. Allowing a non-passenger is also controllable because somebody might have been stopped
by someone inside the bus or in charge.
3. The shortage of trained tour guides is also manageable since we may select experienced
tour guides by interviewing them or reviewing their resume.
4. A bus that is probably untrusted can also be unmanageable because it simply requires to
provide access.
D. Risk Evaluation
Prioritizing the shortage of trained tour guides, I would prepare them for situations where
they might be in danger by giving them drills such as fire drills or simple training, supplies in
defense, call for help, and even first aid kits. However, I would address the possibility that the
bus is unreliable in the latter part. As I stated earlier, their job was only to give access and
check if the bus won’t cause any delays due to its engine and machine malfunction.
E. Risk Treatment
I would suggest risk reduction to ensure the safety of our tourists and passengers. We can
apply that to not letting non-passengers inside the tourist bus. I would advice them that the
passengers should wear a lanyard or I.D to see which are our passengers and which are not,
and with this plan, we are lowering the chances of letting someone inside.
With the Lack of training of the tour guides or conductors and the Lack of security are
somehow similar, I would suggest a practice drill and taking a defense tool, and by that, we
are accepting the risk that might happen, but those people are ready enough.
