Jash Vora Mobile Number: +1 (647) 897 9992 E-mail ID: jsmvora@gmail.

com
PROFESSIONAL EXPERIENCE
Sr. Consultant, Digital Transformation, IBM Canada, Toronto, ON Feb 2022 – Present
 Collaborated with internal and external stakeholders from Telecom industry to identify and analyse system capabilities
and recommend technology solutions options and research automation opportunities.
 Partnered with client stakeholders and project team to plan, elicit, analyse, document and communicate design and
implementation roadmap of new Intelligent Automation projects using Agile methodology.
 Engaged in collecting data to identify business drivers to develop proposals and business cases to achieved desirable
automation outcomes with implementation strategies and project timelines for UAE-based defence client.
 Participated actively in working with large datasets, able to draw insights from data, and have a data driven mindset.
Customer Service Agent, Teleperformance Canada, Toronto, ON Oct 2022 – Nov 2022
 Worked collaboratively as a team with a goal to achieve a high-quality standard towards resolving customer requests,
queries and support.
 Ability to connect with customers through conversations to build trusting relationships in understanding their needs
and provide appropriate solution.
 Exercised patience and empathy while resolving customer concerns to crate high customer satisfaction while adhering
to client’s policies, procedures, and industry compliances
Customer Sales/Service Associate, Kankei (Part-time), Mumbai, India July 2018 - July 2019
 Exhibited abilities to build and sustain consultative relationships with clients and customers.
 Proactively took additional efforts to ensure high quality service and customer satisfaction.
 Exercised and adhered to client policies and SOP as defined and provided by the clients while ensuring that company’s
quality standards are maintained.
 Attended patiently to high-urgency cases with dissatisfied, irate customers and supported them with end-to-end case
closure leading to trusted relationship with the company and clients.
 Displayed enthusiasm in a fast-paced, high-energy, quick delivery and dynamic environment and emerged as a quick-
learner with better handling skills.
Restaurant Host and Food Runner, Tempe, AZ, USA. July 2017 - June 2018
 Greeted guests and escorted them to table or waiting area.
 Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and
recorded dining reservations.
 Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled
properly and guest concerns promptly addressed.
 Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and
glasses from tables and counters.
 Accurately communicated customers’ order to kitchen staff and entered order items into POS to facilitate billing.
Sales Associate, Tempe Center for Sports and Arts, AZ, USA. Jan 2017 - June 2017
 Enthusiastically interacted and engaged with customers to promote artefacts created by local artists based in Tempe.
 Responsible to oversee transactions and maintain day-to-day operations of the store in the best possible manner.
 Opened, closed and processed daily sales, balancing the cash register and organizing sales receipts and reports.
 Maintained an overall aesthetic factor of the store so as to reflect new, popular and event-specific products.
 Exhibited excellent verbal and written communication skills in the friendliest possible manner
Customer Service Representative- Arizona State University Jan 2016 - May 2016
 Attending to high-volume calls on a daily basis to help students, parents with their inquiries and provide appropriate
solutions.
 Maintained high quality standard while working collaboratively to achieve and create high customer satisfaction.
 Judged customer requirements based on inputs provided on phone calls and advised on best possible and timely
closure with appropriate solutions.
 Proved ability to coordinate with multiple departments to prioritise and perform well under pressure.
 Worked hands-on with ServiceNow and Salesforce interface to document call cases and close the same.

TECHNICAL and SOFT SKILLS

 RPA Software: UiPath, Automation Anywhere, MS Power Automate(learning).
 Data base and Client/Server Technologies: SAP ERP, Salesforce, MS Office Suite, Celonis, MS Project, JIRA, Confluence
 Sales Management  Robotic Process Automation(RPA)
 Stakeholder Management  Strong interpersonal skills
 Team Management  Agile methodology
 Capital Management  Client/Customer Relationship Management
 Restaurant POS operation  Lean Management
  Customer Service  Vendor Management
 Billing and accounting  Day closing and opening

EDUCATION
Master of Science- Mechanical Engineering May 2016
Arizona State University, Tempe, AZ 85281 3.67/4.00
Bachelor of Engineering in Mechanical Engineering- 61.21/100 May 2014
University of Mumbai, India

CERTIFICATIONS
 French language- beginner proficiency (self-learnt)
 Project Management Professional (training completed) Estimated certification: Oct 2022
 PL-900 Microsoft Power Platform Fundamentals (training in progress) Estimated certification: Oct 2022
 UiPath Automation Hub Overview Sep 2022
 UiPath Automation Hub Deep Dive Estimated completion: Sep 2022
 UiPath Process Mining Analyst Foundation Aug 2022
 Certified Lean Expert (Awarded by Advance Innovation Group Pro Excellence- AIGPE) Aug 2022
 Certified Lean Specialist (Awarded by Advance Innovation Group Pro Excellence- AIGPE) Jul 2022
 Microsoft Project (offered by Udemy) Jul 2022
 SAP S/4 HANA for Beginner (offered by Udemy) Jul 2022
 Process Mining with Celonis Apr 2022
 Piramal Leadership Series-I: Leading Self (offered by Piramal Pharma Ltd.) Apr 2021
 AI for everyone Aug 2020
 Agile Fundamentals: Including Scrum and Kanban Apr 2020
 Robotic Process Automation Developer, Business Analyst, RPA Implementation Manager- UiPath Aug 2019
 Diploma in Machine Learning, Stanford University(Offered by Coursera) Mar 2018
 Engineer in Training(EIT), National Council of Examiners for Engineers and Surveying Apr 2016
 Product Design and Analysis Mar 2014