TRAVEL ITINERARY & RECEIPT

Miss PRAICY SUNNY

KrisFlyer 8150366924

Dear Miss Praicy Sunny

We're thrilled to be welcoming you on board Singapore Airlines soon. In the mean
time, you'll find your itinerary and conditions for your fare type attached to this e-mail. If
BOOKING REFERENCE: 576OFQ
you have any questions, don't hesitate to contact your local Singapore Airlines Ticket number: 6182446960187
office. See you soon! Date of Issue: 06 Oct 2023
Place of issue: Online booking
IATA number: 14095281

Singapore Airlines Group

1. SQ537 • Kochi to Singapore ECONOMY (K)

Non-stop • 4hrs 35mins

DEPARTING ARRIVING STATUS CONFIRMED

COK 01:10 SIN 08:15 Singapore Airlines • SQ537

Kochi Singapore Boeing 737-8 MAX
Economy
Saturday 10 Feb 2024 Saturday 10 Feb 2024
Kochi International Airport Terminal 3 Changi Checked baggage: 40kg

2. SQ912 • Singapore to Manila ECONOMY (K)

Non-stop • 3hrs 40mins

DEPARTING ARRIVING STATUS CONFIRMED

SIN 12:10 MNL 15:50 Singapore Airlines • SQ912

Singapore Manila Airbus A350-900
Economy
Saturday 10 Feb 2024 Saturday 10 Feb 2024
Changi Terminal 2 Ninoy Aquino Intl Terminal 3 Checked baggage: 40kg

Contact us
[Link] | FAQs
[Link] | Baggage allowance
[Link] | Privacy Policy
[Link] | Terms and Conditions
[Link]

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
Payment details

Mode of payment: INR

INR 16,696 Ticket fare: 13,695
Card Details: User Development Fee 590
EMI - C18462369
Airport Development Levy 182
Restrictions: Passenger Service and Security Fee 364
VALID SQ/ REBOOKING NOT PERMITTED /
NON REFUND /NOSHOW TKT CONSIDERED Aviation Security Fee 1,180
USED
Goods and Service Tax 685

Grand total: INR 16,696

Contact us
[Link] | FAQs
[Link] | Baggage allowance
[Link] | Privacy Policy
[Link] | Terms and Conditions
[Link]

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
Summary of fare conditions

Singapore Airlines fare conditions

COK - MNL
Fare conditions
STUDENT ECONOMY LITE

Baggage 40kg

Seat selection Chargeable

Earn KrisFlyer miles 1,736 KrisFlyer miles

Upgrade with miles Not Allowed

Booking cancellation fee Not Allowed

Booking change fee Not Allowed (Complimentary for first change)

(a fare difference may apply)

No show fee Not Allowed

Fees shown here are the original fees based in US dollars. The actual fees may vary due to exchange rate fluctuations.

Contact us
[Link] | FAQs
[Link] | Baggage allowance
[Link] | Privacy Policy
[Link] | Terms and Conditions
[Link]

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
 Online check-in is open 48 to 1.5 hours before your
Select/Change your seats and meals,
Manage booking update your personal details, and more. Check in flight departs.

Contact us
[Link] | FAQs
[Link] | Baggage allowance
[Link] | Privacy Policy
[Link] | Terms and Conditions
[Link]

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
Fare rules and conditions

COK-MNL
Fare Basis Code
K16IIRB1

Booking Class
Class-Student Economy Lite

Seasonality
NONE UNLESS OTHERWISE SPECIFIED

Applicable Flight Numbers

BASE FARE FOR FARES WITH FOOTNOTE 8O IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN SOUTH ASIAN
SUBCONTINENT THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY UK FLIGHT OPERATED
BY UK ANY SQ FLIGHT OPERATED BY UK ANY AI FLIGHT OPERATED BY AI ANY BG FLIGHT OPERATED BY BG ANY
PK FLIGHT OPERATED BY PK ANY UL FLIGHT OPERATED BY UL. AND IF THE FARE COMPONENT INCLUDES TRAVEL
BETWEEN SIN AND SOUTH ASIAN SUBCONTINENT THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE
FOLLOWING ANY SQ FLIGHT OPERATED BY SQ ANY HY FLIGHT OPERATED BY HY ANY KC FLIGHT OPERATED BY
KC ANY PK FLIGHT OPERATED BY PK ANY UK FLIGHT OPERATED BY UK. AND IF THE FARE COMPONENT INCLUDES
TRAVEL BETWEEN SIN AND S.W. PACIFIC THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY
SQ FLIGHT OPERATED BY SQ NZ FLIGHTS 280 THROUGH 284 NZ FLIGHTS 295 THROUGH 296 SQ FLIGHTS 4200
THROUGH 4599 OPERATED BY NZ ANY FJ FLIGHT OPERATED BY FJ ANY SQ FLIGHT OPERATED BY FJ ANY PX
FLIGHT OPERATED BY PX ANY SB FLIGHT OPERATED BY SB. AND IF THE FARE COMPONENT INCLUDES TRAVEL
BETWEEN SIN AND JAPAN/KOREA, REP. OF/KOREA, DEM. PEOPLE'S REP. OF THEN THAT TRAVEL MUST BE ON ONE
OR MORE OF THE FOLLOWING ANY SQ FLIGHT OPERATED BY SQ ANY 7C FLIGHT OPERATED BY 7C ANY BR FLIGHT
OPERATED BY BR ANY CI FLIGHT OPERATED BY CI ANY FM FLIGHT OPERATED BY FM ANY HO FLIGHT OPERATED
BY HO ANY HY FLIGHT OPERATED BY HY ANY KC FLIGHT OPERATED BY KC ANY MU FLIGHT OPERATED BY MU ANY
OM FLIGHT OPERATED BY OM ANY OZ FLIGHT OPERATED BY OZ ANY QV FLIGHT OPERATED BY QV. AND IF THE
FARE COMPONENT INCLUDES TRAVEL WITHIN SOUTHEAST ASIA THEN THAT TRAVEL MUST BE ON ONE OR MORE
OF THE FOLLOWING ANY SQ FLIGHT OPERATED BY SQ ANY AE FLIGHT OPERATED BY AE ANY B7 FLIGHT
OPERATED BY B7 ANY BI FLIGHT OPERATED BY BI ANY BR FLIGHT OPERATED BY BR ANY CA FLIGHT OPERATED BY
CA ANY CI FLIGHT OPERATED BY CI ANY CX FLIGHT OPERATED BY CX ANY FM FLIGHT OPERATED BY FM ANY GA
FLIGHT OPERATED BY GA ANY HO FLIGHT OPERATED BY HO ANY HU FLIGHT OPERATED BY HU ANY HX FLIGHT
OPERATED BY HX ANY HY FLIGHT OPERATED BY HY ANY KA FLIGHT OPERATED BY KA ANY KC FLIGHT OPERATED
BY KC ANY MF FLIGHT OPERATED BY MF ANY MH FLIGHT OPERATED BY MH SQ FLIGHTS 5500 THROUGH 5549
OPERATED BY MH SQ FLIGHTS 5580 THROUGH 5600 OPERATED BY MH SQ FLIGHT 5612 OPERATED BY MH SQ
FLIGHT 5615 OPERATED BY MH SQ FLIGHTS 5617 THROUGH 5618 OPERATED BY MH SQ FLIGHTS 5621 THROUGH
5622 OPERATED BY MH SQ FLIGHTS 5625 THROUGH 5626 OPERATED BY MH ANY MU FLIGHT OPERATED BY MU
ANY OM FLIGHT OPERATED BY OM ANY PG FLIGHT OPERATED BY PG SQ FLIGHTS 5380 THROUGH 5499 OPERATED
BY PG ANY QV FLIGHT OPERATED BY QV ANY UB FLIGHT OPERATED BY UB ANY VN FLIGHT OPERATED BY VN ANY
ZH FLIGHT OPERATED BY ZH ANY SQ FLIGHT OPERATED BY ZH. AND IF THE FARE COMPONENT INCLUDES TRAVEL
WITHIN S.W. PACIFIC THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY SQ FLIGHT
OPERATED BY SQ ANY VA FLIGHT OPERATED BY VA ANY SQ FLIGHT OPERATED BY VA ANY NZ FLIGHT OPERATED
BY NZ ANY SQ FLIGHT OPERATED BY NZ ANY QF FLIGHT OPERATED BY QF ANY FJ FLIGHT OPERATED BY FJ ANY
PX FLIGHT OPERATED BY PX ANY SB FLIGHT OPERATED BY SB. AND IF THE FARE COMPONENT INCLUDES TRAVEL
WITHIN JAPAN/KOREA, REP. OF/KOREA, DEM. PEOPLE'S REP. OF THEN THAT TRAVEL MUST BE ON ONE OR MORE
OF THE FOLLOWING ANY 7C FLIGHT OPERATED BY 7C ANY OZ FLIGHT OPERATED BY OZ ANY JL FLIGHT
OPERATED BY JL ANY NH FLIGHT OPERATED BY NH ANY SQ FLIGHT OPERATED BY NH. AND IF THE FARE
COMPONENT INCLUDES TRAVEL BETWEEN JAPAN/KOREA, REP. OF/KOREA, DEM. PEOPLE'S REP. OF AND U.S.
PACIFIC TRUST TERRITORIES THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY 7C FLIGHT
OPERATED BY 7C. AND IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN SOUTHEAST ASIA AND RUSSIAN
FEDERATION ( EAST OF THE URALS ) THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY S7
FLIGHT OPERATED BY S7 ANY SQ FLIGHT OPERATED BY S7 ANY SU FLIGHT OPERATED BY SU. AND IF THE FARE
COMPONENT INCLUDES TRAVEL BETWEEN SOUTHEAST ASIA AND MICRONESIA THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING ANY UA FLIGHT OPERATED BY UA. AND IF THE FARE COMPONENT INCLUDES
TRAVEL BETWEEN JAPAN/KOREA, REP. OF/KOREA, DEM. PEOPLE'S REP. OF AND RUSSIAN FEDERATION ( EAST OF
THE URALS ) THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY 7C FLIGHT OPERATED BY
7C ANY SU FLIGHT OPERATED BY SU.

Blackout dates

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
NONE UNLESS OTHERWISE SPECIFIED

Sales Restrictions
BASE FARE TICKETS MUST BE ISSUED ON/AFTER 04AUG 20. FARE BY RULE TICKETS MUST BE ISSUED ON/AFTER
08JUN 23 AND MUST BE ISSUED ON SQ AND MAY ONLY BE SOLD IN AREA 3/AREA 2/AREA 1 TICKETS MUST BE
ISSUED BY ELECTRONIC TICKETING. NOTE - SEQUENTIAL USE OF FLIGHT COUPONS - THIS FARE IS ONLY VALID IF
THE FLIGHTS ARE TAKEN IN THE BOOKED SEQUENCE OTHERWISE THE FARE WILL BE RECALCULATED BASED ON
THE ACTUAL FLIGHT ROUTING.

Travel Restrictions
BASE FARE VALID FOR TRAVEL COMMENCING ON/AFTER 04AUG 20. FARE BY RULE VALID FOR TRAVEL
COMMENCING ON/AFTER 07DEC 20.

Maximum Stay
NONE UNLESS OTHERWISE SPECIFIED

Minimum Stay
3 DAYS

Advance Purchase
BASE FARE RESERVATIONS ARE REQUIRED FOR ALL SECTORS.

Penalties
FARE BY RULE FOR K16IIRB1 TYPE FARES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF
CANCEL. NOTE - FOR ALL JOURNEYS BEFORE/AFTER FIRST FLIGHT DEPARTURE - NOT ALLOWED FEES ARE NOT
APPLICABLE FOR INFANT WITHOUT A SEAT IN CASE OF TICKET UPGRADE THE ORIGINAL NON-REFUNDABLE
AMOUNT REMAINS NON-REFUNDABLE. YQ WILL NOT BE REFUNDED FOR NON-REFUNDABLE FARES. EXCEPT FOR
TICKETS ISSUED IN TAIWAN/INDIA/SOUTH AFRICA AND BRAZIL. YR IS NON-REFUNDABLE FOR ALL FARES. IN
CASES OF NO-SHOW TICKET IS NON-REFUNDABLE. FOR ANY CANCELLATIONS THE STRICTER FARE CONDITIONS
WILL APPLY TO THE ENTIRE JOURNEY. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF
REISSUE/REVALIDATION. NOTE - ONE TIME REISSUANCE OF FARE COMPONENT IS PERMITTED AT NO CHARGE.
CHANGES TO FARE COMPONENT NOT PERMITTED FOR ALL PASSENGER TYPES FARE COMPONENT IS NOT
ELIGIBLE FOR UPGRADE TO HIGHER RBD OR CABIN. CHANGES TO FARE COMPONENT NOT PERMITTED IN CASE
OF NO-SHOW. FOR ANY TICKET CHANGES CHARGE THE HIGHEST FEE OF ALL CHANGED FARE COMPONENTS.
THE NEW BASE FARE MUST BE EQUAL OR HIGHER THAN THE ORIGINAL BASE FARE FOLLOWING ANY TICKET
CHANGES. IN CASE OF TICKET UPGRADE THE ORIGINAL NON- REFUNDABLE AMOUNT REMAINS NON-
REFUNDABLE.

Travel Itinerary Sequence

Fares are valid only if all flight coupons / sectors in the ticket are used in sequence. If passenger only commences his journey at
any stopover or agreed stopping place, Carrier can recompute fares based on actual flight sequence used and passenger must
pay any fare difference.

Stopover
BASE FARE FOR K16IIRB1 TYPE FARES NO STOPOVERS PERMITTED.

Ticket Endorsement
BASE FARE FOR K16IIRB1 TYPE FARES THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - VALID
SQ/ REBOOKING NOT - AND - PERMITTED/ NON REFUND/NO- AND - SHOW TKT CONSIDERED USED - IN THE
ENDORSEMENT BOX.

Additional Conditions
BASE FARE THIS FARE MAY BE USED FOR ADD-ON CONSTRUCTION. THIS FARE MUST NOT BE USED AS THE HIGH
OR THE LOW FARE WHEN CALCULATING A DIFFERENTIAL. THIS FARE MUST NOT BE USED AS THE THROUGH FARE
WHEN PRICING A FARE COMPONENT WITH A DIFFERENTIAL.

Other Conditions
NONE UNLESS OTHERWISE SPECIFIED Full rule text is not available for this fare. Please select a category.

IMPORTANT NOTICES

Documentation

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
(a) Please bring along the Ticket receipt during your travel and have all valid travel documents (e.g. visa and passport) with
you. You may be required to produce appropriate identification before you are allowed to board our flight or that of any
other carrier. You are solely responsible for complying with all government travel requirements and shall present all exit,
entry and other necessary documents as required. If payment is made via credit and/or debit card(s), you may be required
to present the credit and/or debit card(s) used for verification prior to your departure.

(b) Please note that the PNR and Ticket reference number should be kept confidential by you. You agree to be liable for all
transactions made pursuant to the use of the PNR and Ticket reference number with or without your knowledge or consent.
SIA will not be held liable for any loss, damage or expense incurred by you however caused, through any unauthorised
disclosure or unauthorised use of your PNR and Ticket reference number.

Flight timings
Flight departure and arrival timings, including information regarding the airport terminal is available via the Flight Status page on
our website. SIA flights departing from Singapore will depart from either Terminal 2 or Terminal 3, as indicated on your Ticket
receipt. For SIA flights arriving into Singapore, the arrival terminal will be confirmed approximately 2 hours before the actual time
of arrival. The arrival terminal information is available at [Link] or [Link]/en/[Link].

Changes to travel plans

For changes to your travel plans, please contact the Singapore Airlines office nearest to you. Service fees for bookings, ticketing
and ticket changes may apply. Contact details and service fees details are available on our website [Link]. For
tickets sold in USA and only for flights departing from and arriving in USA, fees for cancellations made within 24 hours of initial
ticket issuance may be waived.

Refusal of and limitation on carriage

(a) Right to refuse carriage:
We may refuse to carry you and/or your baggage, or may remove you and/or your baggage from a flight, if this is
determined to be necessary or appropriate for safety or security reasons, or for the comfort and convenience of
passengers.
(b) Denied Boarding due to late check-in, late boarding or overbooking:
You may be denied boarding if you do not check in or board your flight by the stipulated deadlines, or if the flight is
overbooked. For the avoidance of doubt, the above is subject to the applicable laws and regulations, which will take
precedence accordingly.

Governing terms and conditions

(a) Your carriage on, and other services performed by, SIA are subject to:
• provisions contained in the Ticket;
• the applicable laws and international conventions;
• our General Conditions of Carriage; and
• rules as may be published by us on [Link] and/or issued to you, and in effect on the date of
commencement of carriage or issuance of itinerary and receipt depending on the applicability, governing carriage of
passengers and/or baggage and shall include but not be limited to any applicable fare conditions and applicable tariffs
in force ("Carrier's Regulations").

For Singapore Airlines General Conditions of Carriage, please click on the link below:
[Link]
For Singapore Airlines Privacy Policy, please click on the link below:
[Link]
For Singapore Airlines PPS Club and KrisFlyer Terms & Conditions, please click on the link below:
[Link]
For list of tax codes and their description, please click on the link below:
[Link]

(b) None of our agents, employees or representatives has the authority to alter, modify or waive any provision contained in the
Ticket, our General Conditions of Carriage or our Carrier’s Regulations.

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
(c) To the extent your carriage is performed by another carrier under our airline designator code, our General Conditions of
Carriage apply. If you travel on any other carrier in the course of the transportation provided for in the Ticket that is not
provided under our designator code, the other carrier's contract of carriage will apply to that portion of your journey.

Tickets
(a) We will not recognise for purposes of carriage any ticket purchased from or resold by any source other than SIA or its
authorized agents.

(b) The price of your Ticket may include taxes (imposed by government authorities) and fees and surcharges (imposed by
airport authorities or airlines). Such taxes, fees and surcharges are either included in the fare or shown separately on the
Ticket receipt. Please refer to the List of Tax Codes Description for more information regarding taxes, fees and surcharges.

(c) Fare Types:

Each of the flight segments in your travel has its own fare type and comes with its own fare conditions. When you mix fare
types, whether within the same cabin class or across different cabin classes, fare conditions for cancellation, booking
change and no show will follow the more restrictive fare type. More information about fare types can be found at the
following link: [Link]

Baggage Policy
(a) Checked Baggage:

i. For interline and codeshare flights, the free checked baggage allowance and excess baggage charges of the other
airlines operating those flights may differ from SIA's baggage policy.

ii. * Whenever the "piece" concept is applied, regardless of class of travel, the outside linear dimensions of each piece
must not exceed 158cm (62 inches). #Each piece must weigh no more than 23kg for Economy and Premium
Economy Class and no more than 32 kg for Business or First class/Suites.
iii. In line with local Occupational Health and Safety rules, each of your checked bags cannot exceed 32kg. You will be
required to repack your bag if it exceeds 32kg. If you wish to transport a bag that is more

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
 iv. ^More information can be found at the following links:
a. Checked and cabin baggage - [Link]

b. Prepaid excess baggage charges - [Link]

charges/#Pre-purchase additional baggage

c. Pre-purchase excess baggage allowance can be bought when you retrieve your booking online -
[Link]

v. Dangerous items which are prohibited by the Dangerous Goods Regulations of International Air Transport Association
(IATA), the International Civil Aviation Association (ICAO) Technical Instructions, the applicable laws, regulations or
orders of any jurisdiction to be flown from, to or over, our General Conditions of Carriage and/or Carrier’s Regulations
shall not be carried as, within, or, as part of your checked baggage.

vi. For further information on checked baggage restrictions, please refer to [Link]
info/baggage/baggage-restrictions/

(b) Cabin Baggage:

i. Economy and Premium Economy class cabin baggage is limited to 1 piece per passenger. First/Suites and Business
class passengers are allowed 2 pieces per passenger. For safety reasons, cabin baggage must not exceed 115 cm (45
inches) in total linear dimensions and weigh not more than 7 kg (15 lb) each.

ii. Your cabin baggage may be weighed and measured and, if necessary, charged for in accordance with valid tariffs.

iii. We, and any other carrier on which you may travel, retain the sole discretion to determine, for purposes of crew and
Passenger safety or comfort, whether any item of your baggage will be permitted in the cabin, should be carried as
check-in baggage, or should not be carried at all.
iv. Various jurisdictions have implemented restrictions on the carriage of liquids, aerosols and gels in compliance with
guidelines set by the International Civil Aviation Organization (ICAO).

v. Restricted items and dangerous items which are prohibited by the Dangerous Goods Regulations of International Air
Transport Association (IATA), the International Civil Aviation Association (ICAO) Technical Instructions, the applicable
laws, regulations or orders of any jurisdiction to be flown from, to or over, our General Conditions of Carriage and/or
Carrier’s Regulations shall not be carried as, within, or, as part of your cabin baggage.

vi. For further information on cabin baggage restrictions, please refer to [Link]
info/baggage/baggage-restrictions/.

Seating
Passengers may be allocated any seat on the flight in the class of service for which the ticket has been issued. Passengers who
have pre-selected their seats or purchased specific seats are advised that such pre-selected or purchased seats are not
guaranteed and may not be available in some cases, and SIA reserves the right to allocate another seat to the passenger, within
the same cabin, in lieu of the seat pre-selected or purchased by the passenger earlier.

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
Travel Itinerary Sequence / No Show
(a) All the flight sectors in the Ticket must be used in sequence from the initial place of departure as shown on the Ticket. You
must provide prior notification to us if you intend not to use any one or more of the flight sectors, or not to use the flight
sectors in sequence. Upon receipt of such notification, we are entitled to recompute the fare in accordance with our
General Conditions of Carriage and/or Carrier's Regulations, and you are liable to pay any fare difference. If you do not
provide such prior notification or if you do not agree to pay such recomputed fare, we are entitled to cancel any unused
flight sector(s) in the Ticket and void the portion of the Ticket corresponding to such unused flight sector(s), and provide
you with a refund in accordance with Article 11 of our General Conditions of Carriage.
(b) If you made this purchase in Italy, please refer to our General Conditions of Carriage that is applicable to the Italian market
at [Link]

(c) For change to travel itinerary sequence and / or notification on no show, please call our reservation and ticketing office or
our 24-hour Reservations Call Centre (see [Link] for contact details).

Air Passage Regulation

Transportation and other services to be performed by the carrier are subject to the carrier's General Conditions of Carriage, and
other important notices which are delivered with the Ticket itinerary and receipt and form part of the Contract of Carriage. Please
ensure that you have received these notices, and if not, contact the nearest office of the issuing airline or your travel agent to
obtain a copy prior to the commencement of your trip.

If your journey involves an ultimate destination or stop in a country other than the country of departure, international treaties,
known as the Warsaw Convention and the Montreal Convention, may be applicable. These conventions govern and, in some
cases, limit the liability of carriers for death of or personal injury to passengers, and in respect to loss of or damage to baggage.

Any exclusion or limitation of liability in our favour, or in favour of any other carrier on which you may travel, shall apply to and be
for the benefit of our agents, employees and representatives.

Passenger Data
The Passenger recognizes that personal data has been given to the carrier for various purposes including for making a
reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements and other administrative,
operational and regulatory aspects of the Passenger’s carriage and travel, as well as making available such data to government
agencies who may share such personal data with other government agencies or any other third parties which is beyond the
control of the carrier. For these purposes the Passenger authorizes the carrier to retain such data and to transmit and disclose it
to its own offices and to other companies including other carriers and/or the providers of such services or the relevant
government agencies, in whatever country they may be located. The collection, use and disclosure of such data will be in
accordance with the carrier’s Privacy Policy, a copy of which may be obtained from any of the carrier’s offices or from
[Link]. However, please note that government regulations in various countries worldwide may require that we
provide information on or permit access to Passenger/customer data, which we will do in accordance with the terms of the
carrier’s Privacy Policy and applicable law.

Regulatory Notices
(a) NOTICE REQUIRED BY US DOT 14 CFR 221.105(a) ADVICE TO INTERNATIONAL PASSENGERS ON
LIMITATIONS OF LIABILITY
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the
country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the
1999 Montreal Convention, or other treaty), as well as a carrier’s own contract of carriage or tariff provisions,
may be applicable to their entire journey, including any portion entirely within the countries of departure and
destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or
personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.

Additional protection can usually be obtained by purchasing insurance from a private company. Such
insurance is not affected by any limitation of the carrier’s liability under an international treaty. For further
information please consult your airline or insurance company representative.

(b) NOTICE REQUIRED BY EC REGULATION NO. 889/2002 AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR
BAGGAGE

This information notice summarises the liability rules applied by SIA as required by Community legislation.

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
 1. The Montreal Convention or the Warsaw Convention may be applicable to your journey and these Conventions
govern and may limit the liability of SIA for death or bodily injury for, loss of or damage to
2. Where the Montreal Convention applies, the limits of liability are as follows:
2.1 There are no financial limits for death or bodily injury and SIA may make an advance payment to meet immediate
economic needs of the person entitled to claim compensation;
2.2 In the case of destruction, loss of, or damage or delay to baggage, 1,288 SDR (approximately EUR 1,604) and, if
the value of your baggage is greater than this limit, you should inform SIA at check-in or ensure that it is fully
insured prior to travel; and
2.3 In the case of delay to your journey, 5,346 SDR (approximately EUR 6,657).
3. Where the Warsaw Convention applies, the limits of liability are as follows:
3.1 In cases of bodily injury or death of passengers, Carrier will not rely upon any defence, other than the defence of
contributory negligence, if proven damages do not exceed 100,000 SDR (approximately EUR 120,000). If and to
the extent that proven damages exceed 100,000 SDR, Carrier may also defend the claim if it can prove that it took
all necessary measures to avoid the damage or that it was impossible for it to take such measures;

3.2 17 SDR (approximately EUR 20) per kg for loss of or damage or delay to checked baggage, and 332 SDR
(approximately EUR 400) for unchecked cabin baggage and, if the value of your baggage is greater than this limit,
you should inform SIA at check-in or ensure that it is fully insured prior to
3.3 SIA may also be liable for damage occasioned by delay, of up to 16,600 SDR (approximately EUR 20,000) if the
Hague Protocol to the Convention applies, or 8,300 SDR (approximately EUR 10,000) if only the Warsaw
Convention applies.
Further information may be obtained from SIA’s offices as to which Convention and/or liability limits apply to your journey,
and if your journey involves carriage by different carriers, you should contact each of them for information on the limits of
liability applicable to them.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage
or delay to baggage by making at check-in a special declaration of the value of your baggage and paying a supplementary
fee, or by purchasing additional insurance.

If the air carrier actually performing the flight is not the same as the contracting air carrier, you have the right to address a
complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the Ticket,
that air carrier is the contracting air carrier.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the
aircraft, or from the date on which the aircraft ought to have arrived.

Disclaimer: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used
as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it
does not form part of the contract between SIA and you. No representation is made by SIA as to the accuracy of the
contents of this notice.

(c) NOTICE REQUIRED BY US DOT 14 CFR 250.11(a):

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for
which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until
airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the
airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in
accordance with its particular boarding priority. With few exceptions, including failure to comply with the
carrier’s check-in deadline which are available upon request from the air carrier, persons denied boarding
involuntarily are entitled to compensation. The complete rules for the payment of compensation and each
airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines
do not apply these consumer protections to travel from some foreign countries, although
other consumer protections may be available. Check with your airline or your travel agent.

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
(d) NOTICE OF BAGGAGE LIABILITY LIMITATIONS

We shall not be liable for any baggage, which is improperly or inadequately packed.

Except for checked and unchecked baggage transported under the Conventions, we are not liable for loss, damage to or
delay in the delivery of fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers,
securities and other valuables, business documents, passports and other identification documents, samples, medicines or
drugs which are included in your checked and carry-on baggage, whether with or without our knowledge.

Scratches, nicks or dirt may appear despite care and handling by us. Except as the applicable Convention or other law
may otherwise require, we do not assume any liability for normal wear and tear to baggage, which includes damage to or
loss of protruding parts of the baggage, including, by way of example, straps, pockets, pull handles, hangar hooks, wheels
or other items attached to the baggage.

If your baggage is damaged, delayed or lost, you must make a complaint in writing to us or the
carrier on which the damage, delay or loss occurred as soon as possible, and in any event within the
applicable time limits (which can be found in our General Conditions of Carriage).

Frequently Asked Questions

For more information, you may refer to the FAQs at [Link]

Feedback and Queries

You may provide feedback or send queries to Singapore Airlines Customer Affairs at Airline House, 25 Airline Road, Singapore
819829 or via the online feedback form available at [Link]

This document may contain confidential and privileged information. If you are not the addressee (or authorized to receive for the
addressee), please notify Singapore Airlines Limited (SIA) by telephone immediately and destroy the document. Furthermore, you
may not use, copy or disclose to anyone the document or any information contained in it. SIA does not guarantee and is not liable for
the security of any information electronically transmitted or via facsimile, for the proper and complete transmission of the information
contained in this communication or for any delay in its receipt. The use of this document for any illegal purpose or for any purpose
other than as permitted by SIA is strictly prohibited and such use may result in legal proceedings.

© 2023 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R