Pepperfry Easy Returns Policy

Category Reasons Reasons Category Specific Return Terms Exclusions

1. Damaged or Dead on Arrival 1. No Longer Need

2. Manufacturing Defect or the Product
Expired Product 2. Any other Reason
3. Incorrect or Incomplete Product

Furniture Return can be requested within Cannot be returned Clear image required • Cushions cannot be
7days of delivery Refund will be processed after pickup of returned
the product (pick-up within 3 days) • No returns acceptable
For products under warranty – Return request will be cancelled if for wood finish or
warranty period & terms would product pick-up is not allowed by grains/ knots in wood
apply in case of damage/ customer till 7 days after request Refund furniture
defect will be processed only in
initial mode of payment

Furnishings Return can be requested Cannot be returned Clear image required • No returns for loose
within 7days of delivery Need to retain the original packaging /cut threads in
and tags of the product. certain fabrics
Refund will be processed after pickup of • No returns for
the product (pick-up within 3 days) thickness unless in
For products under warranty –
warranty period & terms would Return request will be cancelled if case of discrepancy
apply in case of damage/ product pick-up is not allowed by with what is mentioned
defect customer till 7 days after request Refund on
will be processed only in initial mode of website
payment

Kitchen Return can be requested Cannot be returned Clear image required No returns acceptable
within 7days of delivery Need to retain the original packaging and for wood finish or
tags. grains/ knots in wood
For products under warranty – Refund will be processed after pickup of furniture
warranty period & terms would the product (pick-up within 3 days)
apply in case of damage/ defect Return request will be cancelled if
product pick-up is not allowed by
customer till 7 days after request Refund
will be processed only in initial mode of
payment

Dining Return can be requested within Cannot be returned Clear image required
7days of delivery For products Need to retain the original packaging and
under warranty – warranty period tags.
& terms would apply in case of Refund will be processed after pickup of
damage/ defect the product (pick-up within 3 days)

Return request will be cancelled if

product pick-up is not allowed by
customer till 7 days after request
Refund will be processed only in initial
mode of payment
Category Reasons Reasons Category Specific Return Terms Exclusions

4. Damaged or Dead on Arrival 3. No Longer

5. Manufacturing Defect or Need the
Expired Product Product
6. Incorrect or Incomplete 4. Any other
Product. Reason

Bar Return can be requested within Cannot be returned Clear image required No returns acceptable
7days of delivery For products Need to retain the original packaging and for wood finish or
under warranty – warranty period tags. grains/ knots in wood
& terms would apply in case of Refund will be processed after pickup of furniture
damage/ defect the product (pick-up within 3 days)
Return request will be cancelled if
product pick-up is not allowed by
customer till 7 days after request Refund
will be processed only in
initial mode of payment

Garden Return can be requested Cannot be returned Clear image required

within 7days of delivery Need to retain the original packaging and • No returns for
tags. difference in color
Refund will be processed after pickup of combinations
the product ( pick-up within 3 days ) • No returns for
For products under warranty –
warranty period & terms would Return request will be cancelled if Flower-pot leakages.
apply in case of damage/ product pick-up is not allowed by
• Natural plants cannot
defect customer till 7 days after request
be returned
Refund will be processed only in initial
mode of payment
Natural Plants will not be taken back

Kids Return can be requested Cannot be returned Clear image required No returns acceptable
within 7days of delivery Need to retain the original for wood finish or
packaging. grains/ knots in wood
For products under warranty – Refund will be processed after pickup of furniture
warranty period & terms would the product
apply in case of damage/ ( pick-up within 3 days )
defect Return request will be cancelled if
product pick-up is not allowed by
customer till 7 days after request Refund
will be processed only in initial mode of
payment
Bed & Bath Return can be requested Cannot be returned Clear image required • No returns for loose
within 7days of delivery Need retain the original /cut threads in certain
packaging and tags. fabrics
For products under warranty – Refund will be processed after pickup of • No returns for thickness
warranty period & terms would the product ( pick-up within 3 days ) unless in case of
apply in case of damage/ Return request will be cancelled if discrepancy
defect product pick-up is not allowed by with what is mentioned
customer till 7 days after request Refund on website
will be processed only in initial mode of • Towels & Bath
payment robes will not be
refunded once used

Category Reasons Reasons Category Specific Return Terms Exclusions

7. Damaged or Dead on Arrival 5. No Longer Need

8. Manufacturing Defect or the Product
Expired Product 6. Any other
9. Incorrect or Incomplete Reason
Product.

Lamps Return can be requested Cannot be returned Clear image required Need • Chandeliers and lamps
within 7days of delivery retain the original packaging to be self-assembled.
and tags. No returns will be
For products under warranty – Refund will be processed after pickup of accepted for lack of
warranty period & terms would the product ( pick-up within 3 days ) assembly service
apply in case of damage/ defect Return request will be cancelled if • Bulbs need to be
product pick-up is not allowed by procured by customers.
customer till 7 days after request Refund No returns would be
will be processed only in initial mode of accepted for lack of
payment bulbs

Décor Return can be requested Cannot be returned Clear image required to Need • No returns acceptable
within 7days of delivery retain the original packaging for wood finish or
and tags. grains/ knots in wood
For products under warranty – Refund will be processed after pickup of furniture
warranty period & terms would the product ( pick-up within 3 days ) • No returns for frames
apply in case of damage/ defect Return request will be cancelled if in posters unless in
product pick-up is not allowed by case of discrepancy
customer till 7 days after request Refund with what is
will be processed only in initial mode of mentioned on website
payment • No returns would be
acceptable for looks/
polish in Vintage
products
 Housekeeping Return can be requested Cannot be returned Clear image required No returns would be
within 7days of delivery Need retain the original accepted for shape &
packaging. size unless discrepant
For products under warranty – Refund will be processed after pickup of to that mentioned on
warranty period & terms would the product ( pick-up within 3 days ) website
apply in case of damage/ defect Return request will be cancelled if
product pick-up is not allowed by
customer till 7 days after request Refund
will be processed only in initial mode of
payment

Hardware & Return can be requested within Cannot be returned Clear image required to Need Chimneys would be
Electricals 7days of delivery retain the original packaging. installed by respective
Refund will be processed after pickup of vendors. No returns
For products under warranty – the product (pick-up within 3 days) would be accepted for
warranty period & terms would Return request will be cancelled if lack of installation
apply in case of damage/ defect product pick-up is not allowed by service
customer till 7 days after request Refund by Pepperfry
will be processed only in initial mode of
payment

Brand warranties, if applicable, will supersede this policy in case of damage/ defect.