Personal Information Qualifications
Name: Ibrahim Omer Musa Education
Ejaiban
B.SC. Information Technology (IT), University of Science
Nationality: Sudanese & Technology, Oct 2010 | Omdurman.
Email: Training
[email protected] Digital marketing
Status: Married Languages
Mobile Number: Arabic
+97471203372
English
Valid visa: valid resident visa
and transferable
Career Objective
Date of birth: 26/02/1989
Quality-oriented professional with 9+ years of experience and a
Industries proven knowledge of customer service, operations management,
and back-office operations.
Transportation and logistics
My objective is to utilize my experience and knowledge in a
Trading
meaningful employment with an organization that provides for
Telecommunication personal and professional growth and for the opportunity for
more experience; a challenging opportunity where my skills can
Areas of Expertise be utilized in a progressive and innovative company, where I can
Logistics use my skills and increase my knowledge, work hard, both
independently and with groups and to participate in the
Supply chain organization’s growth and success. My desire is to secure an
Marketing employment commensurate with my background and education
and to enhance my experience, as well.
Customer Service Aiming to leverage my skills to successfully fill the Senior
Social networking Management role at your company.
Project Management
Business intelligence
Software / Skills
Microsoft Office
Administration
Digital marketing
Team Work.
Research and Analytical
Critical Thinking
Data Analysis
Knowledge of Technology
Licenses & certifications
Supply chain logistics
Rutgers University - New Jersey USA
Issued Oct 2023
Credential ID NNPPWVPJPSJC
Supply Chain Management
AL Faisal University - Kingdom of Saudi Arabia
Issued Nov 2023
Credential ID 5ZEFCWNDQ675
Fundamentals of Marketing Strategy
University of London - United Kingdom
Issued Nov 2023Issued Nov 2023
Credential ID PF9MAAUK6SRF
Managing Project Risks and Changes
University of California - USA
Issued Nov 2023Issued Nov 2023
Credential ID LXPSRL82RQAC
Customer service Customer service
King Faisal University - Kingdom of Saudi Arabia
Issued Oct 2023
Credential ID PJDWU2BAWWPM
Content Writing by AI
Coursera
Credential ID E2AZL5GLXERB
Career History
Logistic Operation Supervisor & Coordinator, Green line Co.
(Apr 2022- Aug 2023) | Jeddah, Saudi Arabia
• Service supervisors support Company Leads and Agents in the daily activities established by the customer’s
requirements.
• Performs or assists in scheduling and assigning the Agents to ensure proper coverage and relief for the Company
operation.
• Ensures that all Customer and local requirements are met.
• Reports all daily, weekly, and monthly activities to the appropriate member of management.
Executive Manager, CarApp Co.
(Mar 2019 – Dec 2021) | Nouakchott, Mauritania
Oversee activities directly related to making products or providing services.
Review financial statements, sales and activity reports, and other performance data to measure
productivity and goal achievement and to determine areas needing cost reduction and program
improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization\'s financial and budget activities to fund operations, maximize
investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary.
Develop or implement product-marketing strategies, including advertising campaigns or sales
promotions.
Showroom Sales Supervisor, Samsung Mobile Co.
(Feb 2015 - Jan 2017) | Khartoum, Sudan
Supervise all sales activities in the showroom in order to meet the sales targets and secure growth and
profitability in compliance Samsung Mobile Co. sales plan and to ensure that the highest levels of
customer service are given at all times.
Data Analyst, Al Waad Mobile Marketing Enterprises
(April 2013 – Jan 2015) | Khartoum, Sudan
Expand or modify system to serve new purposes or improve work flow.
Develop, document and revise system design procedures, test procedures, and quality standards.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of
computer programs and systems.
Work as part of a project team to coordinate database development and determine project scope and
limitations.
Approve, schedule, plan, and supervise the installation and testing of new products and
improvements to computer systems such as the installation of new databases
Technology Specialist (IT), Sergas Trading Co.
(Nov 2010 – Nov 2011) | Khartoum, Sudan
Analyze information to determine, recommend, and plan installation of a new system or modification of
an existing system.
Consult with engineering staff to evaluate interface between hardware and software, develop
specifications and performance requirements, or resolve customer problems.
Monitor functioning of equipment to ensure system operates in conformance with specifications.
Advise customer about or perform maintenance of software system.
References
Mogtaba Abualmali, Managing Director, Etisalat UAE
Ahmed Hashim Salim Hamza, ICT Operation & Engineering Lead, KFUPM, Dhahran
+966537628475 [email protected]
