W.
EDWARDS DEMING
QUALITY MANAGEMENT
QUALITY MANAGEMENT
Quality management maintains consistent
standards through structured processes.
Focuses on meeting customer needs and
preferences.
Continuous Improvement and Efficiency.
WHO IS
W. EDWARDS DEMING
Born: October 14, 1900, Sioux, Iowa
Died: 93 years later in Washington DC
American statistician, educator, and consultant
Education: University of Wyoming, University of Colorado,
Yale University (Ph.D. in mathematical physics)
Worked in U.S. Department of Agriculture and U.S. Census
Bureau
Professor at New York University and Columbia University
1930s: Developed statistical quality control methods
1950: Invited to Japan, taught quality methods
Japan's success in adopting methods
1980s: American corporations adopted Deming's ideas for
global competition
W. EDWARDS DEMING
DEMING’S KEY THEORIES
THE KEY THEORIES
Deming's System of Profound Deming's Theory of Management
Knowledge Deming's 14 Points
An Appreciation of A System Seven Deadly Diseases of
Understanding Variation Management
Psychology PDCA Cycle (The Deming
Theory of Knowledge Wheel)
THE KEY THEORIES
Deming's System of Profound Knowledge
Framework for leaders to transform
and improve their organization.
THE KEY THEORIES
An Appreciation of a System
A system works together to reach its
goal; for the good of all and the harm
of none.
THE KEY THEORIES
Understanding Variation
Variation = changes in quality/process
Common Cause Variations
Special Cause Variations
THE KEY THEORIES
Psychology
Effective people management = knowing that
not everyone can be managed in the same way.
Intrinsic motivation and intrinsic needs
THE KEY THEORIES
Theory of Knowledge
Never-ending cycle of valuable learning
for the continual improvement of a
process/product.
THE KEY THEORIES
RECAP
Deming's System of Profound Deming's Theory of Management
Knowledge Deming's 14 Points
An Appreciation of A System Seven Deadly Diseases of
Understanding Variation Management
Psychology PDCA Cycle (The Deming
Theory of Knowledge Wheel)
14 POINTS
Create constancy in the purposes of improving the product or
service, through long-term plans.
Adopt a new philosophy based on an integral vision of quality.
Set aside massive inspections and audits
Use a single supplier for each raw material, based on the quality
of the material and not the lowest price.
Constantly improve the production and service process.
Establish a training and training program for workers.
Establish transformational leadership.
14 POINTS
Eliminate fear and unfounded fears among workers
Break down existing barriers between work areas.
Delete slogans that are not associated with the corporate
image.
Eliminate management by objectives and focus on improving
processes.
Break down barriers between senior management and
operational staff.
Execute effective actions to achieve transformation.
Make transformation a task for all.
7 DEADLY
DISEASES
Lack of Constancy of Purpose
Emphasis on Short-Term
Results
Evaluation – merit rating
annual review
Mobility of Management
Relying on Visible Figures
Alone
Excessive Medical Cost
Excessive Legal Costs
PDCA CYCLE
DEMING WHEEL
Plan for changes to bring about
improvement.
Do changes on a small scale
first to trial them.
Check to see if changes are
working and to investigate
selected processes.
Act to get the greatest benefit
from change.
TION TO
ONTRIBU
C QUALITY MANAGEMENT
Allowed organizations to plan and continually improve themselves.
Became involved with the Union of Japanese Scientists and Engineers
The revolution in Japanese manufacturing management that led to the
economic miracle of the 1970s and 1980s has been attributed largely to
Deming.
The Japanese Union of Scientists and Engineers (JUSE) established the
Deming Prize in 1951 to honor Deming.
The U.S. recognized Deming's achievements in Japan in the late 1980s,
which elevated him to Guru Status
Q & A
Who is the Guru Highlighted in this topic ? ( Full Name)
-William Edwards Deming
What were Deming’s Theories of Management?
-Deming’s 14 Points
-Seven Deadly Diseases of Management
-PDCA Cycle (The Deming Wheel)
which union established the deming prize in 1951??
-Japanese Union of Scientists and Engineers (JUSE)
What does PDCA mean ?
-Plam
-Do
-Check
-Act
FILL IN THE BLANK
14 Points
-Create constancy in the purposes of improving the product or service,
through long-term plans.
Adopt a new philosophy based on an integral vision of quality.
Set aside massive inspections and audits.
-Use a single supplier for each raw material, based on the quality of the
material and not the lowest price.
Constantly improve the production and service process.
Establish a training and training program for workers.
-Establish transformational leadership.
Eliminate fear and unfounded fears among workers.
Break down existing barriers between work areas.
Delete slogans that are not associated with the corporate image.
Eliminate management by objectives and focus on improving processes.
-Break down barriers between senior management and operational staff.
Execute effective actions to achieve transformation.
Make transformation a task for all.
