TEACHER'S NOTES
TOP CITIES
OVERVIEW Introduction
Ss revise and practise different uses of ike asa verb and
TONG preposition They learn vocabulary to describe a city and
READING | read about the best cites for young people re
VOCABULARY | describing city SUPPLEMENTARY MATERIALS
LISTENING | listen to conversations about diferent cites Re arans
GRAMMAR | Uses of ie Language bank pie6-167
PC NUNC TION ee tee oe Ex 1A:a world map and photos of well-known cities not on
SPEAKING | discuss qualities of different places the ist on 9165, eg Madd, Bertin, Cape Tow, Buenes Aes,
WRITING | use formal expressions to write an email Sto Paulo, Mscov, Bangkok
Ex3A:aworld map
STN
READING | read an article about crime and punishment ‘Warm up.
VOCABULARY | crime and punishment Lead into the topic ofthe lesson. Ask: What do you lke about
GRAMMAR | present/past passive ‘your town/city? sit a nice place to lve in? Why/Why nat?
necessary, rite prompts for Sson the board, eg, ienly,
safe, clean, attractive, good facties/nightlfe/piaces to eat and
shop transport teresting events. Elicit some examples, then
Bive Ss 4-5 mins to discuss the questions in pairs/groups. In
‘multilingual classes, put Ss from different countries in different
EES palrs/groups. In feedback, discuss Ss’ answers and find out
‘hat 5s like/don' like about their town/city.
VOCABULARY | problems
PRONUNCIATION | weak forms: wos/were
SPEAKING | discuss alternative punishments to fit the
crimes
LISTENING | listen to people complaining Heal
FUNCTION | complaining
LEARN TO | sound fim, but polite Culture notes
PRONUNCIATION | sentence stress Dubai is stoteon the Arabian Gulf one ofthe seven
SPEAKING | talk about problems ina school United Arab Emirates and the most populated/expensive.
Prague isthe capital ofthe Czech Republic and an
important industrial centre tis known for its Old Town
Scuare, which has colourful baroque buildings end Gothic
DUD | watch an exact rom a BBC documentary about an churches
internet sensation Melbourne ithe second largest cy in Ausland the
speakout | anissue capital ofthe state of Verona inthe southeast ofthe
writeboek | 3 web comment ‘our. tis an importer business, indus and cull
cent.
4A you've brought phots of wel known ces, use them as
proms firth dion nell sore example he
Feces vein he See rns toch chokes
ETAT wrenvews inp sng the pepe rom tearm ps needback
el discuss Ss’ answers and write thelr suggestions on the board.
Communicative revision activities
How do you feel about city life?
B Ss ead the text and then check the list of cities on the
This ideo extends and consolidates Ss" vocabulary board against thelist on p165. in feedback, ask: How many
of describing a city and extends discussion on the ‘are tne same/different? Do you agree with those onthe ist?
advantages and disadvantages of city life Use the video at lciy/Discuss Ss’ answers.
the end of Lesson 10.1 or atthe stat or end ofthe unit,
WSR DESCRIBING A CITY
2A Read/Check unfamilir words inthe sentences, then give
‘552-3 mins to answer the question alone or in pars. Elicit and
discuss reasons for their answers,
Answers! 1) 2-3 4) 54 6 7 By 9+ 104
ue 22-Oe
TEACHER'S NOTES
B Play the recording. $s listen tothe sentences, mark the stressed
‘words, then compare answers in pairs before class feedback
answers:
3 There’ alot of taf.
4 thas beautiful
5 The peone we endly ad pote
6 Theres alt of crime,
7 Wtsvery polluted.
8 There are nice parks and green spaces
{9 Ithas good shopping and nightie,
40 There arelots of things to see and do,
11 Its expensive to ve there.
22 Its very crude
Play the recording again for Ss to listen and repeat, paying
attention to sentence stess. Dil the sentences chorlly and
individually
1D There are si positive sentencos. Give $s:3~4 mins to decide on
the three most important ones in pairs, giving reasons for their
‘choice. $s then compare their ideas with another pair and should
{ry to come toan agreement on the three most important things
fora city In feedback, discuss Ss’ answers. They should agree on/
vote forthe top throe factors.
SENN
‘3A Fist, elicit what Ss know about the cites in the photos.
possible, elicit their locations on a world map. Check the rubric and
play the recording, Ss should make notes ofthe positive/negative
things mentioned, and compare answers in pairs. In feedback, elicit
as much detail as possible about the three cites.
Answers:
Speaker 1: Nelbourne - great city friendly and fun; ots of things
tosee and do; very ary lots of cafés and street ar, musi; good
nightie; good publictranspor; good atmosphere: great location,
fantastic beaches |
‘Speaker 2: Dubai -one ofthe wor’ fastest growing cites; ots of
people, very crowced; great shopping: good nightie; ots of bars
and clubs; notalotofcime; streets are very safe; rafficisterible,
everybody dives acar petrol cheap lots of cheap taxis so you
‘ont have to dive
Speaker 3: Prague -one ofthe best cities in the work o beautiful,
lke the city of your dreams; beoutiul buldings and squares; old
streets wonderful to walk along: full of culture, nus, restaurants
and bars; very cold in winter ~a lot of snow; sunny in te summer
‘soyou cansit outside in the cafés or walk up to the castle; very
‘special city; people ae very friendly
1B Ss read the questions fist. Stronger Ss might be able to write
some ofthe answers before they listen. Play the recording again.
‘Ss write their answers and compare them in pairs. In feedback, play
the recording. Tell $s to say Stop! at each answer (in bold in the
audio script below,
‘Answers: 2Prague 3 Dubai 4Melbouine Dubai 6 Prague
4 Give $s 3-4 mins to read and underline the phrases, Tell ther
the words are not always exactly the same, Elicit/Check the phases,
In feedback (underlined in the audio script below), Then ask Which
(ofthe three cities would you like to vein? Ss discuss the question in
pairs, groups or asa class,
‘Suggested answers: See the underlined phvasesin the
‘uci stip below
Conversation 1
isinterviewer = Daniela
Daniela, so you lve in Melbourne, right?
Ds Vea that right
‘Well Melbourne has been voted one ofthe best cites to lve in
for young people So vivat do you tink? Do you like ving in
Melbourne?
D: Iloveit Melbourne isa realy great ty ts very friendly an fun,
‘Umm . there lots of things to see and do.
0k, so you can go out alot?
Yeah, its very ary there are lots. of cafés and street art. music
and the nightlife is realy good. People like to anjoy themselves in
Melbourne
Ir That’ great. And what about getting around? Whats the public
transport like?
Public transports really good, actually t's quite cheap and its
efficient You can go everywhere by tram and sometimes its
even free.
50, what do you lke best about living in Melbourne?
| thinkit’s probably the atmosphere. Also its a great location's
‘eally lose to some fantastic beaches, so theres surfing Is got
everything really I's 3 great city
Conversation 2
Interviewer:
Rick, you've lived in Dubai for... what. four years right?
Yeah four years,
So what's it ike ving n Dua?
Well, read that Dubal is one ofthe words fastest growing cites,
0 there area lat of people ad i's very cronded Its. a great cty
for shopping and gping out. nd it has really good nightie with
lots of bars and clubs.
Wsitasatediy?
Fe Yes, there isn't alot of crime. The streets are very safe. But one of
the biggest preblems is the raf Everyone dives acarhere—
petrol is stil cheap so the traffic’ ter
le One good thing isthe
taxis though. There are lots of them and they're cheap, so you
oni have ta hive.
I: What about Prague? What's Prague lke, Matt?
'M: Ive always loved Prague think it’s definitly one ofthe bes ties
in the warld,
‘what do you tke best about ving in Prague?
Xs Ithink it hasta be the city ise Its so beautiful tsk the ity
‘of your creams, with beautiful buildings and squares. The old
streets are wonderful to walk along, iis full ofcukure, musi,
bats restaurams
‘what about the weather? What's the weather ke in Prague?
Yeah. OK when Larived in Prague, twas minus seven degrees
So, obviously it gets vary cold in the winter, and there i alt of
snow But, jn the summer, the sun shines and you can sit ouside
in the cafes or walk up to the castle. sa very special city and the
people ace co friendly
USES OF LIKE
Tas
Ss often translate fom thelr Li and say, eg. How is your city?
‘or confuse the forms in English, eg. How ist ike your city?
Highlight/Check the to forms clearly and comet erors at al
stages ofthe lesson.
SA Ss match the questions with the answers and compare
answers in pals before feedback
Answers: 16) 20 3a) 4e) 5d)B write questions 1 and 3 on the board. Elicit Ss’ answers and
‘underline be lite and do you ie in the sentences. Ask: Which
‘questions ask fora descrption/an opinion? (questions 1,2 and 4)
Answors: 13,5. 21,2,4
[> LANGUAGEBANK 10.4 p14s-147
Ss can refer to the tables/notes when they do the exercises In
ExB check peaceful
Answers:
4.1 What's your ner job ke?
2 Doyoulike my new dress?
3. Whatis tapas lke?
4 What’ the weather lke there?
5 Doyou lite ving in the country?
B1d) 2b) 30 40) 52)
1 Ike tstentstenng to musi.
2 How Whats the fat ke?
3 Did you like
4 What's fe lke ho?
5 What's tke the weather tke?
6 Ae Do youllie speaking English?
GA Do the first question as an example and check the rule. $s then
do the exercise alone and compare answers in pars. Do not check
‘answers at this stage - $s wil heck them in the next exercise
B Sslisten and check their answers. Recheck the rules in feedback
Play the recording again for Sst listen and repeat the questions
‘Answers: 1itlke 2youlthe 3 What’ tke 4 do you like
lit example questions for question 1. Ss then write their own
Monitor and help Ss with accuracy, prompting them to self-correct.
D Lookat the example conversation and do one mare example
for question 1 with a strong student, Monitor while Ss take turns
to ask and answer their questions. Again, prompt Ss to corect
their mistakes. In feedback, nominate Ss to ask and answer thelr
{questions in open pairs across the class. Encourage them to correct
‘each other’ errors. Do remedial work if necessary
7A Elict/Discuss some cities Ss know well, including those Ss
talked about in the Warm up. Give Ss 4-5 mins to write their notes.
Help them with languageif they need it
B In muttiinguot classes, put Ss from the seme country in the
same groups. Monitor discreetly while Ss describe their chosen
cities, making notes of examples of good language and problems.
“They should iscuss/agree on ane city which shauld be n the top
ten places to live in the world. In feedback, nominate Ss from each
{group to tell the class about the city they've chosen to bein the
top ten giving reasons. The class then vote for eof them. Write
‘examples of 5s errors and good language on the board. discuss,
‘and coerect the erorsin pals.
TEACHER’S NOTES
UIUUINIEN USING FORMAL EXPRESSIONS
‘BA Give Ss 2-3 mins to read the email and answer the questions.
Cheek answers in feecback.
“Answers: She's writing to ask for move information about the
Bed and Breakfast. She wants to know
1) itis possible to travel easly into the town centre by public
transport and hew much it costs
2)Ifitssae to walk home in the evening
5) she can getadiscount If she stays forthe whole month.
B Gives 1 min ta reread the email quickly and answer the
‘question. Discuss the answer in feedback
‘Answersi The language is formal You con notice expressions tke
‘ea Si/Medm, Yous faithfully ele.
© Cheek the rubric and example. $s undertne the formal
expressions in the email and complete the table, Get them to
check answers in pairs before Feedback,
‘lwould tke to .., I wouldtike
look Forward to hearing
‘Answers: am writing to ask for
toknowif...,... itis possible to
from you; Yours faithully
1D Give Ss 3-4 mins to prepare notes for their emails Ss then
‘write their email alone. While Ss write the first draft, monitor and
provide support. When they have finished, encourage them to
“show thelr work toa partner before they write a final draft
Homework ideas
+ xD: Ss write a Final draft oftheir email (and put ton the
class blog or send it to you).
+ Language bank 10.1 ExA-C, pl47
+ Workbook Ex 1-9, 9-60yy)
TEACHER'S NOTES
CRIME AND PUNISHMENT
Introduction
Ss earn and practise the use ofthe present and past passive forms
in the context of crime and punishment.
‘SUPPLEMENTARY MATERIALS
Resource bank p183 and plas
Language bank 146-147
Photo bank p159 (Ss may need dictionaries)
Ex2C: dictionaries
‘Warm up.
Lead in tothe topic and language ofthe lesson, Write examples of
‘modem crimes on the board, eg. illegal downloading of music/
flms/books from the internet, DVD piracy. Ale What co you think of
this crime? sit serious? Do you think material on the intemet should
be free for everybody? Should people who cammie this crime be
punished? How? Should they go te prison or get a fine? Give Ss
3-4 mins to discuss the questions in pars/groups, then discuss as
class
BEG
‘2A 5s read the words in the box. Don't check meaning until
they've tried to match them withthe photes. In feedback licit/
teach the words Ss know/don’t know and dill the pronunciation,
Ss copy the words into their vocabulary natebaoks and underline
the main stress (sae answer key below),
Answer
rude Bapesding Cink ding O grat
Optional extra activity
‘Ss tank the crimes inthe box inorder of seriousness. They frst
decide on the order alone, making notes of thelr reasons. They
‘compare ther answers in pairs and must persuade each other
to-agree on the same order. They then wark with another pait
‘and do the same thing. Monitor and help Ss with language they
need. n feedback, licit each group’ order and wile ton the
board, Ss should then discuss/come to an agreement on the
same order asa class,
'B Check the rubric and elicit some examples. Ss discuss in groups
for 3-4 mins and report back tothe class, In multilingual classes,
Put Ss of diferent nationalities inthe same paits/groups.
Eee
AA Check the rubric and the title ofthe tex. Give Ss 4-5 mins
to read the introduction and answer the questions in pars. In
feedback, nominate $s to answer Check fineprison sentence
Answers
1 He stole books froma bookshop.
2 Hewas sent to read stories and books to hospital patients
3-Giving punishments that fit the crime, eg not prison sentences
B Check the example and elicit other alternative sentences for
this crime. Ss then discuss for 4-5 mins and note down their idees.
Elcit/Check all answers in feedback. Ss should make nates and
vote forthe best alternative sentences for each crime,
© Give $5 4-5 mins to read and check the ideas mentioned there.
‘They should use dictionaries to check essential vocabulary. In
Feedback, nominate 5s to talk about the ideas from Ex 2B that were
‘mentioned. Check new words ifnecessary.
1D Cheek the rubric and elicit an example foreach opinion, eg.
"think it’ 0 great idea becouse it helps criminals to earn fiom their
crimes, Give 5s 3~4 mins to discuss. Monitor and support Ss with
language they need if necessary. In feedback, nominate Ss from
‘each pair to take turns to tell the class about an advantage/
disadvantage. The class then discuss/vote on whether alternative
sentencing is good idea or not.
Optional extra activity
In groups 5s discuss alternative sentencing for more serious
crimes eg, murder, bank robbery, kidnapping.
CRIME AND PUNISHMENT
‘BA Check the example, Give Ss 3 mins to write and compare thelr
‘answers in pairs. In feedback, check/dil the words.
Answers: 2prizon sentence 3 writing graft
‘community service Stheft éshopliter 7 fraud
shoplifting 9fine
B Give Ss 2 mins to complete the table and check their answers in
pairs before class feedback.
Answers:
iminek: shopliter
‘ime: writing graft, thet fraud, shopliting
punishment: prison sentence, community service, fine
speal@ut TIP
ead the Speakout tip with Ss elicit ather examples from the
lesson sofa, eg. punish/ounishment,crime/criminal
| [> PHOTOBANK pi59
| 1s an use their dlctionaries iF they have difficulty matching,
| the words. n Feedback elicit/heck and cil the answers.
| Gives 3-4 mins to write sentences Check them in feedback,
| Answers
1 People: 1BDERG 2460 38 4A
Verbs:5D 6F 7G ae 9c
2 (Suggested answers) Criminals breakin and shoot people,
Police oficers arrest criminals, lp vitims and investigate
PRESENT/PAST PASSIVE
‘Ssusvally find the passive form easy to understand, but may.
make mistakes with the form, eg. He din’ wos arrested,
The thief was never catched. They may also use the passive when
the active would be more appropriate, eg. Te money was stolen
bby me. vs stole the money. ts important to check the formn/use
ofthe passive carefully and provide appropriste practice in
natural context,
4A 5s complete the tables alone and then compare answer in
pairs In feedback, elicit and write the passive sentences on the
board. Undertine the form: be + past participle. Refer Ss to the
Irregular verbs table on p127 and remind them to review the past
participle forms as often as possible
Answers:
‘resent passive: Aman s cought stealing books from bootshow.
past passive: The man wos sent to read stories,TEACHER'S NOTES
ee}
1B Check the rubric and read the sentences in Ex 4A again. Elicit
the answer to the question and complete the rule.
Answers:
‘The octve sentences say who does the actions.
Rules:to be
C Give $:3-4 mins to find and underline other examples ofthe
passive in the article and compare answers in pairs. In feedback,
‘lct the examples and check form/meaning, £g. ask Are they in
the present or past passive? Do we knaw who caught the man/boys!
shoplifter? (no) It important? (na) Then ask What do we say ifwe
‘want to say who did the action? Elcit/Teach and write on the board
The shoplfir was caught by the manoger/polie. She wus sent by the
Judge to speak to shop owners.
‘Answers:
“Two boys were caught writing rat.
=. the boys were tld todo community service
AShopliter was caught shoptiting ..
She was sent to speak to shop ones,
he was told to spend several weeks painting local school.
SA. Ask s to listen and pay attention to how was and were are
pronounced inthe sentences. Elicit the answer in feedback,
‘Answers: Was and were are pronounced as weak forms in the passive,
B Play the recording again for Ss to repeat the sentences. Then
chorally and individually dil the sentences,
[> LANGUAGEBANK 10.2 p146-147
‘5s can refer to the tables/notes when they do the exercises
‘Weaker Ss should do £x A and Bin class. In ExB, check sri
Answers:
A Lissered 2wasgiven 3arent caught 4 was written
Sareshown Garearested Twasn'ttold 8 weresent
1B 1 Snails are eaten bythe French.
2 Grime and Punishment was writen by Dostoyevsky
3 las asked some question by a journalist.
4 Allof cur programmes are produced by Alejandro Ledesma,
5 Most ofthe olesin that film were played by lec Gulnness
6 The best chocolate fs made by Swiss companies.
GA check the example. Ss write the sentences alone and then
compare answers in pairs. In feedback, nominate $s to write the
‘answers on the board, using contracted verb forms.
Answers
2 My eal names james, but Fm called Jim by my friends,
3. On my tenth birthday, was taken to Disneyland.
4 Theses epleinmycompuy ated abo any
December
5 Wher | was younger, was helped by many teachers.
6 On ourfirst dy, al the new students are shown around the school.
Even now Fm tol that look ike my mother
'8 When we were young, all the children in my family were expected
tobecome doctors
B check the example and elicit similar examples which ae true
foryour Ss, eg, When !waso child, was taught to be pale. Give
‘5 4-5 mins to write personalised sentences and then compare
‘them in pais. Monitor and help Ss with language they need and
‘prompt them to selF-correct. 5s then compare their sentences,
‘wth a different partner and find out what they have in common,
In feecback, they should tell the class about their similarities!
dlifferences, eg fm told look like my mother, but Hiroshits told he
looks ike his uncle
Beal
2A. Give Ss 1-2 mins to read the texts, and ask: What crimes did
‘the people commit? Check answers (L writing graffiti 2 sailing
illegally 3 playing loud music late at night 4 stealing eggs)
Refer Ss back to the alternative sentencing in the article in Ex 2.
Elicit how the sentencing in the cases there fitted the crimes.
Ge $s 2-3 mins to think of alternative punishments for the
‘imes here. Monitor closely to provide help with ideas and
vocabulary where needed,
BB Ss compare and discuss their ideas in groups. They should
prepare a presentation to the class and decide wo fs going to tale
‘about which crime. Groups then take itn turns to present their
ideas while the lass make notes of the ones they lke. At the same
time, make notes on Ss’ use ofthe target language for feedback/
remedial work lates When Ss have finished their presentations the
class discusses/votes for the best idea foreach crime.
© 5s tur to p161 and read about the alternative sentences given
far the crimes. Have a bref class discussion on whether they agree
with the sentences,
Optional extra activity
In groups, $s roleplay the ‘tral for one of the crimes, Each
student chooses his/her role: the judge, the layers forthe
prosecution/defence and the criminal(); there could also be
‘witnesses forthe prosecution/defence. Ss choose the crime
they want to role-play and then prepare/rehearse their roles
Provide support where needed, Ss then act out their ole-pays
tothe class
Homework ideas
+ ExT: Ss write an article about the arrest and sentencing of
the criminals in one ofthe crimes,
+ Language bank 102 x A-8, pl47
+ Workbook Ex 1-7, 961-625
TEACHER'S NOTES
THERE’S A PROBLEM
Introduction
Ss leam and practise ways of complaining about problems and
hhow to sound firm, but polite. They also practise how to complain
politely ian email,
‘SUPPLEMENTARY MATERIALS.
Resource bank p18
Language bank pi46-147
Ex 1A: dictionaries
x7: audio/video recording facies
Warm up
Lead in and prepore Ss forthe eston,Wrte/Dicate these
«questions When dd you last make complaint about samething?
‘hot was the problem Vo you complain to? What dd you soy?
How did the other person respond? Were you happy wth he result
of the complaint? Why/Why not? Elicit answers to the first two
questions, eg. Two months ogo My neighbours were hain yxy
soy paris ever weekend. Ss workin pairs/eroups. They take
tums to askand ansner the questions and make nots oftheir
partner’ ener in feedback $5 report bac othe class
(IWAN) PROBLEMS
{4A Ss ist lookat the photos Elicit a brief description ofeach
one. Ss then read the phrases and check the word in bod. They
could use dictionaries to check unferllar words. In feedback, check
answers and the meaning of the wordsin bold
Answers
Definitions
4 delay-aperiod of time when you have to wait for something
tohappen
2 litter waster paper, cans etc. that people eave onthe ground)
3 service the help that people who workin a restaurant etc.
Biveyou
4 Taulty:not working propery
5 loudly: not quietly, noisily
6 crashing: stop working suddenly (or computers)
7 stuckina traficjam:not able to move in along line of cars, tc.
onaroad
8 spam: unwanted emails
Photos:
AS B6 C1 D2 ET
1B Check the rubric and example. $s then workin pairs and chaose
three things from Ex 14 that most annoy them. Check answers in
feedback and find out which single thing most annays the class.
UNSISN compainine
2A. Check the rubric Tells to focus only onthe two questions
and not get distracted by the other information. They listen, note
down their answers and then compare them in pars In feedback,
‘check answers (in bold in the audio script below) and play the
relevant parts ofthe recording again if Ss have problems.
Answers:
1 Conversation 1:ina hotel
CConversation2: ina restaurant
Conversation3: at train station
2 Conversation 2: air conltioning doesn werk
Conversation 2 slow service and an extra charge onthe Bil
Conversation3: train delays
BB ss read the questions frst They then listen, make notes of
their answers and compare them in pais Monitor to check they
need to listen agen to add more deta to thelr notes. In feedback,
checkanswers (underlined inthe auc script below. Ask: Whyis
the problem ofthe snow o surprising? Teach Ning (a colloquial,
‘word for joking
‘Answers: Lock into it right avay and send someone up
2 polite 3 (about) twenty minutes 4 another hour
Sitsa very busy time ofyear 6 for oer an hour
because the cause ofthe delays the wrong type of snow
‘3A. Check the example. $s do the exercise and then compare
‘answers in paits. Check answers after Ex 3C.
Answers: 1problem 2wotk 3look sorry Snothing
Gover
BB Give $534 mins to complete the exercise and compare
answers in palts, heck answers after Ex3C,
Answers 20 38 4R BR 6C
© snow check their answers to Ex 3A and 38 in the audio script,
Elicit and check answers in feedback.
Tso
Conversation 1
(GaGa A= Recipe
6: Oh hello, Could you help me? There's a problem withthe air
conditioning.
R: Oh yes?
6: Ive ust tried to sitchin, but it doesnt work.
Rr Is itcompltely dead?
G Completely Absolutely nothing.
OK well look nto itright avey Il send someone up. be about
Five minutes, OK?
Thanks.
Rr Youre welcome. And sorry about that
Conversation2
DeDiner_W= Waitress MeMenager
Dr Im afraid havea complaint. Could I speak to the manager,
please?
Ws Yes, of course
M: Good evening, si understand there’ a problem,
Ds Yes. fm afraid have @ complaint.
M: Oh?
D: Well we got here at eight And then we waited about twenty,
minutes fora table
M: Right.
D: Thisisfora table wei booked for eight, OK? Then we
‘another hour for our meal.
Right.
‘One hour Then when the bill arrived, they put this extra charge
nit.
[An extra charge? Tha’ probably the service charge.
Well, could you checkthis For me, please?
Yes thats sevice
Well to be honest, don't want to pay this
OF course not all si am really sory about that. It's a very busy
time of year
Conversation 3
yman = Han
‘We Excuse me, Do you work here?
M: Yes,
‘We Do you know when the next tain wil be arriving? | mean, [ve
been here forever an hou.
1M: Fm sory, but there's nothing we can do at the moment.
Everything is delayed.
itedAnd you dost know when the nex tains coming?
No.
Or why there's a delay?
Snow.
We what?
1M: Snow on the track Iwas the wrong type of snow
Wi What do you mean ‘the wrong type of snow’? You're kidding, ight?
[> LANGUAGEBANK 10.3 p146-147
$s can refer to the information in the tables to help ther with
this exercise
‘Answers:
Conversation 1
‘A Excuse me.|im afraid have a complaint.
B: Whats the problem?
‘The shower doesift work.
Wiel look into right away
Conversation 2
'A: Excuse me, Could you help me?
Yes,
‘A: There's a problem vith the intemet connection.
‘Br sorry but there's nothing we can do atthe moment.
Conversation 3
2: Excuse me Could Ispeakto the manager?
2s Ive ben here for overan hour,
Bs tim realy sorry about that.
7 |
4 Ss ead the sentences fist. Check appointment, ight delay,
fauity engine. In feecback, elicit and drill the complaints/tesponses.
‘answers: 1) 2a) 3b) 40
(SEQNETN SOUND FIRM, BUT POLITE
‘SA Give Ss 1-2 mins to ciscuss their answers in pais, heck them
Infeedback.
‘Answers: We use the expressions to introduce a complaint
speakout TIP -
Read the Speakout tip vith Ss and briefly discuss the questions in
open lass.
B Sslisten to the sentences, underine the stressed syllables and
‘compare their answers in pairs Play the recording as many times
‘as necessary for Ss to be sure For Feedback, vrite the sentences
‘on the board and elici/ underline the stressed words (ee answer
key below), When Ss listen again to repeat, show them how the
voice rises on the stressed words in polite intonation by using your
hands/atms,as if you were conducting an orchestra. Again, play the
recording several times until Ss are confident. Then do individual
repetition and correction as needed
Answers:
1 Could you help me?
2 i atfaidthavea complaint.
3 Excuse me, could | speak o the manager”
TEACHER'S NOTES | 105
Check the word box and do an example. $s work alone and
then compare answers in pairs. In feedback, elct/ril the
answers, Ss can then practise reading the conversations in palrs
tohelp prepare them far Ex 7. Monitor and help Ss with ther
pronunciation while they practise
Answers:
1 A: Excuse me. Could |spcakto the manager?
‘Theresa problem withthe TVin my room. It doesnt work
2 As Excuse me. | ordered room service aver an hour ago. Can you
lookinuoit please?
3A: Could youhhelp me? tm afraid (have a complaint.
2 Setup the role-play carefully First, divide the lass into As and
Bs, Student As look at p165 and Student Bs at p166, They check the
Instructions and ask fr clarification if necessary. They then work
in pairs to prepare forthe roleplay. Monitor closely and support Ss
\where needed, Then put Ss into A/B pair for the role-play. Monitor
and make notes of how well they use the target language for
feedback later Invite palrs to act out thei role-plays tothe cass. Ss,
‘must listen and decide which pair was the most firm, but polite. IF
possible record $s'role-plays.
SN
GA Check the rubric and sentences with Ss. Then give them 2 mins
ta work alone and decide which they find most annoying.
BB Prepare s for tis role-play in the same way asin Ex 7 above.
‘They should refer tothe language inthe previous exercises for
help, Provide support while they do this, especially with polite
intonation. During the activity, monitor discreetly, making notes of
both good language and errors for feedback.
Homework ideas
+ Ex8B:Ss write an email complaining about something that
happened to them,
+ Language bank 103 Ex A, p147
+ Workbook Ex 1-4, p6310:4) TEACHER’S NOTES
MARY’S MEALS
Introduction
‘Ss watch an extract from the BBC documentary Mary's Meals,
‘about a school gir who used a blog to raise money to help feed
schoolchildren in Malawi. They then learn and practise haw to talk
about an issue they feel stiongly about and write @ web comment
about it
SUPPLEMENTARY MATERIALS
‘Warm up: various photos of students having/being servec)
school meals
Ex 28: dictionaries
Warm up
Introduce the topic of food and revise some food vacabulry
Show Ss the photos and distribute them to pairs/groups oF Ss.
Elicit school meois and give pairs/groups 1-2 mins tit the Food
they con seein each photo. Elcitansners in feedback and vite
ther on te board, Ask 5 whch ofthe meals they think looks
more appetising/heathier Elicit answers rom afew S, then move
onto Bx
PYPRRaE
4. Lookat the questions and give $s 2-3 mins to discuss them
in their pairs Elicia few answers from diferent pais, then refer
5s othe photosat the bottom of p104-105, Elicit a brief
description af each then ask: Do you think they ge fie school
sme? Why My not?
2A Check the rubric and questions and give Ss.3~4 mins to read
the programme information and find the answers. licit answers
in feedback.
Answers
1 She started the blog because she wasn't happy with her school
reals.
2 She heard thatin some parts ofthe world, some children went
te school hungry Se decided to use the bog to alse money for
hhungry chile
B Ss complete the exercise alone, then compare answers in pair.
Encourage them to use dictionaries to check any unfamiliar words.
‘Check answers in feeaback
‘Answers: Liaise money 2chaiity 3 banned
Ganintemet sensation 5 score
EME
BAA Check the rubric. Ase What is Mary's Mens? (a project/chaity
Martha used to rise money) Ss watch the DVD to find out what
Mary's Meas cid with the money Martha raised. n feedback elicit
‘and discuss the answer (in bold in the DVD script below).
‘Answers: They used the money to build a new itchen ina school in|
Malawi io fees nearly 2000 children every day.
B Ss read the words and numbers in the box. Check grow
vegetables and raise sheep and give Ss 3~4 mins toda the exercise