1. ___ means communication without words.

a. Object communication
b. Written communication
c. Oral communication
d. Non-verbal communication

2. The person who transmits the message is called ___.

a. receiver
b. sender
c. channel
d. response

3. ___ aims at making people work together for the common good of the
organisation.
a. communication
b. combination
c. conversation
d. connection

4. At each stage of communication there is a potentiality of interference, which may

hinder the process. Such interference is referred to as.
a. sender
b. receiver
c. barrier
d. none of them

5. ___ describes every type of human communication that is not verbal.

a. vocalists
b. prosody
c. haptics
d. para language

6. Normally, communication is ___ in which the information or message is

transferred from one person to another.
a. important
b. interpersonal
c. personal
d. impersonal

7. What connects the sender to the receiver?

a. Channel
b. Communication
c. Noise
d. feedback
8. The ___ in the usage of words may be a severe barrier to effective communication.
a. disturbance
b. discrimination
c. disorder
d. distortion

9. Most of us converse using ___ and ___ in addition to words when we speak.
a. body language and posture
b. gestures and body language
c. words and gestures
d. posture and eye gazing

10. ___ refers to pitch, loudness, length, intonation, and tempo.

a. haptics
b. prosody
c. gestures
d. touches

11. In ___ main intention is to seek specific information that will be appreciated.
a. empathetic
b. comprehension
c. appreciative
d. therapeutic

12. Dialogic listening is also known as ___.

a. therapeutic
b. appreciative
c. relational
d. evaluative

13. ___ means glancing over a textbook to get a general, superficial idea of the
content.
a. scanning
b. extensive reading
c. skimming
d. intensive

14. ___ reading is ideal and supports comprehension

a. extensive
b. loud
c. intensive
d. silent
15. A business proposal from a company’s branch manager to the company’s
managing director is an example of horizontal communication. (True / False).

16. Communication between the members of an organization within itself is ___.

a. external
b. formal
c. informal
d. internal

17. Informal meetings mark ___ of the problem.

a. immediately
b. immediacy
c. importance
d. improvement

18.The problem with proofreading is that you must be good at ___ and ___.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling

19. Every sentence has two essential parts, ___ and ___.
a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause

20. Oral communication ensures ___ and ___.

a. speedy interaction; immediate response
b. adequate attention; immediate response
c. fluency; speed. speed; attention

21. As means of communication, e-mails have features of the immediacy of ___ and
___.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending

22. Unclarified assumptions in communication can result in ___ and ___.

a. information overload, selective perception
b. lack of planning, physical barriers
c. premature evaluation, poor listening
d. confusion, misunderstanding

23. A resume needs conceptualisation of your ___ and, ___ all into one document.
a. projects, skills
b. objectives, experiences
c. accomplishments, experiences
d. skills, aims

24. The semantic markers utilized to express time relationships are:

. ___ and ___ act as barriers to communication.
a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, the sender

25. The primary goal of communication is ___?

a. to create noises
b. to create barriers
c. to effect a change
d. none of these

33. Communication by ____ and ____ is called verbal communication?

a. written material and gestures
b. body language and gestures
c. spoken words and written material
d. gestures and spoken words
Answer (c
Explanation: Some people use spoken words to communicate, while others use
written material to do the same.

34. ___ is an exchange of ideas, opinions, facts, or emotions by two or more persons.
a. communication
b. combination
c. conversation
d. connection
Answer (a
Explanation: Talking to someone is important because it allows you to share your
feelings and thoughts with them. Hearing what they have to say can help you
understand them better.

35. The ___ of the correct channel depend on the situation under which the
communication occurs.
a. chance
b. choice
c. change
d. channel
Answer (b
Explanation: Choice means you can choose what to do. You can decide to do
something you want, or you can do something someone else wants you to do.

36. Which is the study of touches as non-verbal communication?

a. haptics
b. body language
c. gestures
d. prosody
Answer (a
Explanation: Haptics is the science of feeling or experiencing the physical
sensations of touch, including feelings like pressure, temperature, vibration, and
movement.

37. Which is the fourth step in the SQ3R technique of reading?

a. recall
b. review
c. survey
d. reading
Answer (a
Explanation: Recall is the ability to remember what you have seen, heard, or
experienced.

38. ___ is an announcement sheet sent to a specific group of people.

a. notice
b. memo
c. circular
d. letter
Answer (c

39. ___ is a statement of facts about a situation, project process, or test that should
be supported.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors
Answer (b
Explanation: A “technical report” is a document that describes how something
works, while “evidence” is what proves that something works.

40. Which is done when you need to continue learning and studying to develop your
thinking and skills?
a. professional reading
b. extensive
c. action
d. intensive
Answer (a
Explanation: Professional reading is when someone reads books for a living.

41. ___ and ___ as visual aids should contain the required information.
a. flip charts slide
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides
Answer (d
Explanation: When we do an overhead project, we use a projector to show the
picture on a big screen. When we make a slide, we use a unique piece of paper to roll
up and display it on a small screen.

42. Excessive ___ communication in the workspace may also prove ___. It may lead
to negligence at work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
Answer (b
Explanation: Informal language is more casual. It’s less formal and more relaxed
than formal language. Negative language is used to describe things that are not good.
It can be very critical and negative.

43. Communication helps managers utilise ___ and ____ in the most effective and
efficient manner.
a. plans, goals
b. control, evaluation of performance
c. employees, organization
d. manpower, resources
Answer (d
Explanation: Manpower refers to the number of people available to work.
Resources refer to the money, materials, or other things available to help work be
done.

44. The most essential part of the ____ process is thinking of converting to ___
what one hears.
a. hearing, interpreting
b. speaking, meaning
c. reading, understanding
d. listening, meaning
Answer (d
Explanation: “Listening” means hearing what someone is saying. “Meaning” is
what someone is trying to say.

45. Language of a memo ought to be ___ and ___ to understand?

a. concise, difficult
b. direct, concise
c. lucid, easy
d. indirect, personal
Answer (c
Explanation: Direct writing is when you say everything you want to say in one
sentence. Concise writing is when you use fewer words to say the same thing.

46. What is the full form of R&D?

a. research and demand
b. recharge and discard
c. resources and development
d. research and development
Answer (d
Explanation: Research is when scientists look at things to figure out how they work
or what they are made of. Development is when people use research to develop new
medicines or technologies.

47. Find out the error?

Besides being skilled at tennis, he is also an excellent player at golf.
a. excellent- intelligent, besides – besides
b. beside- besides, in-at
c. good- better, being- been
d. in- at, being- been
Answer (b
Explanation: Beside means to be beside or near something else. In-at means to go
inside or into something else.

48. In letter writing ____ indicate what the ___ is about to the reader.
a. salutation, letter
b. Subject, notice
c. body, memo
d. subject, letter
Answer (d
Explanation: Subjects are things that are talked about, and letters are things that
are written.

49. Using overhead projectors, you can reveal the information line using an ___
sheet over the ___.
a. opaque, flip chart
b. translucent, transparency
c. transparent, slide
d. opaque, transparency
Answer (d
Explanation: Some things are difficult to see through, while others are easy to see
through.

50. The press release is a ____ news ____ story written in ____ person that seeks
to Show an editor or reporter the newsworthiness of a specific person, event, service,
or product.
a. real, second
b. pseudo, third
c. false, first
d. original, third
Answer (b