FIRST SEMESTER have capacity, layout, and location A global strategy may include

issues. buying foreign services or parts and

(Midterm and final term)
entering or expanding foreign markets.
One of the similarities for service
and manufacturing industries is that both Product design is the process of
have customers, suppliers, scheduling defining all of the companies product
and staffing issues. characteristics.
Operations management is the
business function responsible for Operations Management is only Product design must support
planning, coordinating, and controlling applicable in the manufacturing sector. product manufacturability.
the resources needed to produce Entrepreneur Howard Schultz had Product and service design must
products and services for a company. an operations strategy in mind in 1990 match the needs and preferences of the
Operations Management is an when he bought the 17-store Seattle targeted customer group.
organization’s core function. chain and turned it into a global success.
Idea development is not
Operations Management is Operations Strategy is the means applicable in business.
applicable in every organization whether by which operations implements the
Benchmarking is all about
Service or Manufacturing, profit or Not for firm’s corporate strategy and helps to
comparing one’s own practices,
profit. build a customer-driven firm.
performances with that of ‘best-in -
OM is used to transform inputs to Corporate strategy views the class.’
outputs. organization as a system of
Process performance metrics is all
interconnected parts, each working with
Value added is the net increase about the Measurement of different
the others to achieve desired goals.
between output product value and process characteristics that tell us how a
input material value. Operations Strategy supports the process is performing.
corporate strategy and requires
Efficiency means performing The service economy accounts
continuous cross-functional interaction.
activities well for least possible cost. for more than 80 percent of jobs in the
Operations Strategy is only United States and in most industrialized
One of the similarities for service applicable in the service sector. economies in Europe and Asia today.
and manufacturing industries is that both
have quality, productivity, & response Core Competencies are the Increased emphasis on service
issues. unique resources and strengths an process design is needed to reflect the
organization possesses. importance of services in modern
One of the similarities for service economies.
and manufacturing industries is that both
 Services are indeed intangible; It is usually far better to prevent P&G’s estimated savings to retail
that is, their processes create value for defects from occurring than to inspect customers of $65 million through twitter
customers by performing transformations and correct defects after production. posts.
that do not result in a physical entity
Statistical process control (SPC) Tupperware Brands Corporation,
(product).
utilizes sweetness of the product or formerly Tupperware Corporation, is an
The customer can introduce candies while it is being produced. American multinational multi-level
uncertainty into the process by placing marketing company.
In commerce, supply chain
demands on the service provider at the
management (SCM), is the Forecasting is the process of
time of production.
management of the flow of goods and predicting a future event.
Most services come bundled with services.
Medium/long range forecasts
explicit services, implicit services, and
Supply chain management is a set deal with more comprehensive issues
facilitating goods.
of approaches utilized to efficiently and support management decisions
With low contact services, it is integrate suppliers, manufacturers, regarding planning and products, plants
possible to separate a service into two warehouses, and stores, so that and processes.
portions: a service creation or production merchandise is produced and
Short-term forecasting usually
portion and a service consumption or distributed at the right quantities, to the
employs different methodologies than
delivery portion. right locations, and at the right time.
longer-term forecasting.
Service recovery consists of the Supply chain management
In the process of product life
actions necessary to compensate for the involves the movement and storage of
cycle, introduction and growth require
failure and restore, if possible, the service raw materials, of work-in-process
longer forecasts than maturity and
requested by the customer. inventory, and of finished goods as well
decline.
as end to end order fulfilment from point
Organizations in banking, health
of origin to point of consumption. Economic forecasts is all about
care services, airlines, and government
addressing business cycle – inflation rate,
offices find that quality control tools are In commerce, a supply chain is a
money supply, housing starts, etc.
useful for controlling and improving system of organizations, people,
quality. activities, information, and resources Technological forecasts is all
involved in supplying a product or about predicting the rate of
The goal of quality control is to
service to a consumer. technological progress and the
stabilize and maintain transformation
development of new products.
processes (or more generally The grocery industry could save
“processes”) to produce consistent $30 billion (10% of operating cost) by Scheduling executes a
output. using effective Instagram Pictures. company’s strategic business plan and
affects functional areas throughout the A general sequence of
company. management decisions required in all
projects is planning, scheduling, control,
Marketing uses schedule
and closing.
effectiveness measurement to
determine whether the company is using Project planning establishes the
lead times for competitive advantage. major project objectives, the resources
required, the type of organization used,
Operations uses the schedule to
and the key people who will manage
maintain its priorities and to provide
and implement the project.
customer service by finishing jobs on
time. Gantt charts are used very
commonly in project scheduling
The plan for assigning work to the
because they are easy to use and quite
necessary resources, is a very complex
widely understood.
management problem.
Project management requires a
Differentiation affects how the
blend of behavioral and analytic skills,
company organizes its operations.
often involving the use of cross-functional
Each kind of company operation teams. Thus, scheduling methods should
needs different scheduling techniques. be seen as only one part of a complete
approach to project management.
A Gantt chart is a type of bar chart
that illustrates a project schedule,
named after its inventor, Henry Gantt
(1861–1919), who designed such a chart
around the years 1910–1915.

In projects, there are usually three

distinct project objectives: cost,
schedule, and performance.

The project manager and project

team’s job is to control those costs that
are directly controllable by the project
organization.
SECOND SEMESTER their job, whether they like the job, or It is an element in PESTEL analysis
individual aspects or facets of jobs, such which refers to the aspects of the
(Mid-term)
as nature of work or supervision. It can be economy that are unique to it and have
measured in cognitive (evaluative), a direct impact on it. Inflation rates,
affective (emotional), and behavioral interest rates, economic growth,
components. currency rates, and property prices are
What are the 4 types of Leaders? all factors that can affect your company
JOB SATISFACTION
plan.
INVOLVED, DOER, DREAMER One skill of General Manager with
EFFECTIVE LEADER ECONOMIC
the ability to coordinate and integrate all
of an organization’s interest and It is an element in PESTEL analysis
is a condition or circumstance
activities which evolves automation and other
that puts a company in a favorable or
superior business position. factors which have an impact on
CONCEPTUAL SKILLS
outsourcing decisions, quality, and
COMPETITIVE ADVANTAGES The _______is the theory which efficiency.
A ________________ is what you do shows why salary and benefits alone
TECHNOLOGY
now, a _________________ is what you don't determine an employee's
want to be tomorrow and in the future. motivation. It explains why a promotion It is an element in PESTEL analysis
or raise rarely has the desired effect. which refers to all the factors directly
MISSION AND VISION STATEMENT related to, influenced, or determined by
ADAMS EQUITY THEORY
the surrounding environment.
is a framework or tool used by
is used to analyze the PESTLE
marketers to analyze and monitor the ENVIRONMENT
macro environment (external marketing analysis results in order to determine the
environment) factors that have impact business's strengths and weaknesses, as Please choose 3 factors which
on an organization, company or industry. well as opportunities and threats. affect the Environment of the Firm

PESTEL ANALYSIS SWOT ANALYSIS Educational Factor

It is a theory of motivation wherein Economic Factors

It refers to the ability to interact in
a healthy manner with others and build a person does not feel a higher need until
Administrative and Political Factors
strong relationships. the needs of the current level have been
satisfied. What are the Lifestyle local trends,
HUMAN RESOURCES level of distribution of education and
MASLOW HIERARCHY OF NEEDS
or employee satisfaction is a income, dominant local religion and
measure of workers’ contentment with their influence on consumer attitude and
opinion are part of _________ in PESTEL building strategic plan of a certain In Alderfer’s ERG Theory, this is the
Analysis. company. combination of Physiological and Safety
factors in Maslow's Hierarchy Theory.
SOCIAL OR SOCIO CULTURAL ANALYSIS TRUE
EXISTENCE
The 2 key pillars of Competitive ___________________ is a tactical course
Advantage are Cost advantage and of action which is designed to achieve a What are some example of Motivating
Differentiation Advantage, long term objective. Factors/ Satisfiers in Herzberg’s
Motivation-Hygiene Theory?
TRUE STRATEGY
Achievement/Advancement/
Company Policy is one example He is responsible for all parts of the
Responsibility
of Hygiene Factor. department’s operations or company’s
operation including generating revenue Recognition / Work itself/ Goal
TRUE
and controlling cost.
What are the 2 key pillars of Competitive
One of the Job Satisfaction factor
GENERAL MANAGER Advantage?
is Good Work-Life Balance.
The management and worker Cost Advantage
TRUE
relationship affects employee efficiency.
Differentiation Advantage
One scope of Strategic If workers are being analyzed by their
Management is Setting of Objectives. boss, they will be more motivated to do Give an example of Core Values
well – a phenomenon known as the
TRUE Safety/ Integrity/Customer Focus/_
________________________.
In the Strategy Formulation, an Passion/Community/People
HAWTHORNE EFFECT
organization should have an Development/Teamwork
Organization and Environmental States that behavior is a function
Appraisal. of its consequences.

TRUE REINFORCEMENT THEORY

In P-O-L-C Framework in Strategy It is the energy that gives you

Formulation, The L (Leading) consist of strength to get up and keep going- even
System and Processes, when things are not going your way

FALSE MOTIVATION

PESTEL and SWOT are two

powerful analytical tools that can aid in
 (Final term) TRUE TRUE
Are resources and capabilities
that comprise the strategic advantages Joint Venture is a form of strategic
of a business. It is also a defining alliance where local companies and
characteristic that makes a business or local entrants agree to share equity in
SUPERMARKETS & DEPARTMENT individual stand out from the running a partnership together.
STORES ARE EXAMPLE OF RETAILER. competition. TRUE
TRUE CORE COMPETENCIES Franchising is a market entry
Refers to the interconnectedness strategy where semi- independent
YOUTUBE AND SPOTIFY ARE and integration of the world's economies, business owner (The franchisee) pays fee
EXAMPLES OF FREEMIUM. cultures and societies through the and royalties to the franchiser to use
TRUE increased flow of goods, services and company's trademark and sell its
information and people across national product or services.
IDENTIFYING YOUR AUDIENCE IS boundaries. TRUE
THE 1ST STEP IN CREATING BUSINESS GLOBALIZATION
MODEL. When customers have relatively
TRUE A process of bringing a new more power than sellers do, they can
product into your supply chain to boost force prices down or demand more
SCALING & KPIs ARE ONE profitability. services, thereby affecting profitability.
POTENTIAL FACTORS IN MEASURING DIVERSIFICATION CUSTOMER POWER
BUSINESS MODEL.
TRUE This involves buying an existing business. Businesses that sell a similar
ACQUISITION product or service.
PRODUCT/MARKET-FIT IS ABOUT INDUSTRY COMPETITION
DEEP DIVING INTO THE REVENUE MODEL Skill shortages is when a specific
AND COMPANY FINDS IT DIFFICULT NOT skills are in short supply that can have a The type of competition wherein
TO CHECK THE WILLINGNESS OF negative effect on the project. rivalry is high when there are numerous
CUSTOMER TO PAY. TRUE competitors because the consumers can
TRUE easily switch to competitors' offering
Global expansion is the process similar products or services.
IN UNDERSTANDING YOUR when company from one market COMPETITIVE RIVALRY
AUDIENCE WHILE CREATING A BUSINESS expands their operation into a foreign
MODEL, YOU MUST KNOW WHAT market which is also called as target
PROBLEM YOU ARE TRYING TO SOLVE. market.
 is the only global international IS A MARKET STRATEGY THAT production, and to enter into
organization dealing with the rules of ESTABLISHES YOUR BRAND'S UNIQUENESS agreements with foreign companies so
trade between nations. WITHIN YOUR INDUSTRY. as to gain access to technology, patent
WTO COMPETITIVE POSITIONING rights, management know-how,
financing and markets.
is one that is just beginning to TYPES OF BUSINESS MODEL. INTERNATIONAL FACTOR
develop when technological innovation Retailer
creates new market or product Manufacturer It is responsible for sourcing raw
opportunities. Cost materials and producing finished
EMBRYONIC INDUSTRY products by leveraging internal labor,
A strategy where organization is machine and equipment.
Is the process of turning plans into targeting a broad, large range of market MANUFACTURER
action to reach a desired outcome. but provide a product with unique
STRATEGY IMPLEMENTATION features. Refers to the complete list of
DIFFERENTIATION STRATEGY products offered by a point company.
It is an Organization Life Cycle BUSINESS PORT FOLIO
which refers to the period at which the It is a concept describing the full
organization is founded. chain of a business's activities in the
GROWTH STAGE creation of a
product or service from the initial
SOME FACTORS WITHIN THE reception of materials all the way
ENVIRONMENT THAT CAN AFFECT THE through its delivery to market, and
MANAGEMENT OF THE FIRM. everything in between.
EDUCATIONAL FACTOR VALUE CHAIN
SOCIO CULTURAL FACTOR
ECONOMIC FACTOR is a network of businesses and the
value-creating activities that are
WHAT ARE THE BUSINESS LEVEL involved in the creation and delivery of
STRATEGIES an offering.
Cost Leadership Strategy VALUE SYSTEM
Differentiation Strategy
Factors which affect a firm's ability
to most efficiently import equipment and
goods, to export part or all of its
FIRST SEMESTER It is commonly known as a This term applies to all of the
celebration of a city or province's Patron biodiversity components; such as flora
(Midterm)
saint or of harvest. and fauna, ecosystems and geological
FIESTA features.
NATURAL HERITAGE
Something that can be used for
making profits or benefits, whether that It is the primary danger to the
According to ICOMOS, this is an can be a source, supply, or support. Natural Heritage.
expression of the ways of living RESOURCES CLIMATE CHANGE
developed by a community and passed
on from generation to generation. These are any prehistoric or
CULTURAL HERITAGE historic remains or indicators of past According to WTO, this is
activities; including artifacts, sites, characterized as the movements of
This means travelling with the structures, landscapes, and objects of individuals who fulfill the need for variety
primary purpose of exploring the history importance to a culture or community in humans, tend to increase the cultural
of a place. for scientific, traditional, religious or other level of the individual, and result in new
HERITAGE TOURISM reasons. information, interactions and
CULTURAL RESOURCES experiences.
The meaning of ICOMOS. CULTURAL TOURISM
INTERNATIONAL COUNCIL ON This is any resource with historical,
MONUMENTS cultural, archaeological, or Category of Cultural heritage that
paleontological significance. This consists of monuments, artwork, or any
This describes the connection that includes places, buildings, physical artifacts produced, maintained
people have with historical places - what neighborhoods, and items that are and transmitted intergenerationally in a
they feel, experience and what they do strongly linked to or symbolic of earlier in a society.
there. populations, cultures, human activities TANGIBLE CULTURAL HERITAGE
CULTURAL TOURISM and events.
HISTORICAL HERITAGE Category of Cultural heritage that
It is dubbed as the "Queen of indicates the practices, representations,
Philippine Textile". This is any part of the natural expressions, knowledge, skills - as well as
PIÑA FIBER environment that people had nothing to the instruments, objects, artifacts and
do with its composition or manufacture. cultural spaces associated therewith.
NATURAL RESOURCES INTANGIBLE CULTURAL HERITAGE
 Heritage Tourism is defined as Heritage relates to inheritance (Final term)
traveling with the primary purpose of while culture is the way of life and habits
exploring the history and heritage of a of a group of people.
place. TRUE
TRUE
Artifacts are a cultural heritage An annual cultural and religious
UNWTO is an organization type that includes books and festival held on the 3rd Sunday of
dedicated to the conservation of the documents, objects and pictures. January, and is considered to be the
world's monuments and sites. TRUE biggest festival in the Philippines.
FALSE
Heritage Tourism is one of the SINULOG FESTIVAL
The major difference between fastest growing segments of the tourism
Cultural and Heritage Tourism lies in its industry, accounting for an estimated A local festival held annually in
location. 40% of all tourism worldwide. Angono, Rizal, where hundreds of giant
TRUE FALSE papier-mache puppers are paraded,
representing the common people's
Culture is something that is passed One reason why Heritage Tourism mockery of the bad hacienda owners of
onto the present as a tradition for a has grown is because of higher levels of the past during Spanish colonial rule.
specific purpose. education, that can lead it to being a HIGANTES FESTIVAL
TRUE subject in colleges and universities.
TRUE A festival held every May 15 in honor of
Culture is an independent the patron Saint of farmers, St. Isidore the
pragmatic knowledge that includes our Labourer. This festival showcases a street
behavioral as well as our conceptual of houses which are adorned with fruits,
knowledge. vegetables, agricultural products,
FALSE handicrafts and kiping.
PAHIYAS FESTIVAL
Built Environment is a cultural
heritage type that includes rural A Lenten festival held annually on
landscapes, coasts and shorelines. Holy Week; it is a colorful festival
FALSE celebrated on the island of Marinduque.
MORIONES FESTIVAL
A cultural-religious celebration in SANDUGO FESTIVAL is known for being one of the most
Tacloban based on the body-painting haunted buildings in the Philippines.
traditions of the ancient tattooed This island played an important THE DIPLOMAT HOTEL
"pintados" warriors. role during the World War 2 against the
PINTADOS FESTIVAL invasion and liberation from the Imperial A national building located at the
Japanese Army. This island was heavily CCP Complex in Pasay. This building has
Tourist traffic, in which the bombarded during the war, where the been the subject of controversies due to
motivation to travel is the willingness to ruins serve as a military memorial to the fatal accident that happened on
attend festivals is referred to as ________ . American, Filipino and Japanese soldiers November 17, 1981.
FESTIVAL TOURISM who served and lost their lives on the MANILA FILM CENTER
battlefield. This island is considered one
This is a month-long annual flower of most important historical sites in the This can be defined as a
occasion in Baguio. The festival was Philippines. generalized change in situations or
created as a tribute to the city's flowers CORREGIDOR ISLAND behavior or a general direction in which
and as a way to rise from the devastation things are transpiring.
of the 1990 Luzon earthquake. Refers to visiting places where TREND
PANAGBENGA FESTIVAL some of the darkest events of human
history have unfolded. This type of travel draws towards
An annual festival with highlights DARK TOURISM individual experiences but doesn't mean
held every 4th Sunday of October in being complete self-sufficient. The
Bacolod, Philippines. Located inside the Walled City of tourists make their own decisions;
MASSKARA FESTIVAL Intramuros, this place is notable for being however, they can use a partial service
the headquarters of the armies of several from a package tour from a tourism
An event ordinarily celebrated by foreign powers in Philippine history, agency.
a community and centering on some including the Spanish, the British, the SOLO TRAVEL
characteristic aspect/s of that Americans and the Japanese.
community and its religion or cultures. FORT SANTIAGO Another part of the major tourism
FESTIVAL trends disrupting the industry; this talks
A historic building situated atop about interactive images or videos
An annual historical celebration Dominican Hill in Baguio City. It once which enables the viewer to explore the
that takes place every July in Tagbilaran, served as a rest house and a seminary entire 360 degrees of a scene.
Bohol. This festival commemorates the way back 1911 before it was developed VIRTUAL REALITY
Treaty of Friendship between Datu into a school and eventually a hotel, and
Sikatuna and Miguel Lopez de Legazpi.
 a trip down memory lane FIRST SEMESTER As of August 2017, the Philippines has
whereby you gather your nearest and 17 administrative regions composed of
dearest and embrace the simple the following:
pleasures of a good old-fashioned o Cordillera Administrative Region
holiday. (CAR)
NOSTALGIC TRAVEL OPTIONS o National Capital Region (NCR)
o Region I – Ilocos Region
A tourism trend who is now a vital part of o Region II – Cagayan Valley
tourism marketing, with companies o Region III – Central Luzon
needing to make clear what their o Region IVA – CALABARZON
hygiene and safety polices are and what o Region IVB – MIMAROPA
measures thay are taking to keep o Region V – Bicol Region
PHILIPPINE TOURISM OVERVIEW
customers safe. o Region VI – Western Visayas
Political Structures and Subdivisions o Region VII – Central Visayas
SAFETY AND HYGIENE TOURISM TRENDS
o Region VIII – Eastern Visayas
According to Section 1 – Article X
o Region IX – Zamboanga
of the 1987 Constitution of the Philippines,
Peninsula
the territorial and political subdivisions of o Region X – Northern Mindanao
the Republic of the Philippines are the
o Region XI – Davao Region
following (Lazo, 2009):
o Region XII – SOCCSKSARGEN
o Provinces o Region XIII – Caraga
o Cities o Autonomous Region in Muslim
o Municipalities Mindanao (ARMM) Geographical
o Barangays Characteristics
o Autonomous Region
The Philippines is an archipelago
As of December 2016, the Philippines made up of 7, 641 islands and islets (as of
has the following number of provinces, August 2017). Its three (3) main islands
cities, municipalities, and barangays: are Luzon, Visayas, and Mindanao. It is
bounded by the Philippine Sea to the
o provinces – 81 east, the Celebes Sea to the south, the
o cities – 145 Sulu Sea to the southwest, and the South
o municipalities – 1,489 China Sea to the west and north. It is also
o barangays – 42,036 positioned on the Ring of Fire that is why
o autonomous regions – 2 it is subject to frequent earthquakes and
volcanic eruptions (Britannica, 2017).
The Pacific Ring of Fire Lakes – Laguna de Bay, just o Entry Regulations
southeast of Manila, is the largest lake of o Customs Regulations
Ring of Fire – it is a string of
the Philippines. Lake Taal, also south of o Foreign Exchange Regulations
volcanoes and sites of seismic activity, or
Manila, occupies a huge volcanic crater o Health Regulations
earthquakes, around the edges of the
and contains an island that is a volcano
Pacific Ocean (National Geographic,
itself. Lake Lanao is the largest lake of
2017).
Mindanao and the source of Agusan FACTS AND FIGURES OF THE PHILIPPINES
Landforms (World Atlas, 2017) River.
About the Philippines
Volcanoes – Mayon Volcano is Climate
There are now 7,641 islands in the
the most active in the Philippines and
▪ November to February – cool Philippines.
considered as one (1) of the most
▪ March to May – hot and dry
dangerous on the planet, however, it The 7th highest number of islands in the
▪ June to October – is rainy, with
does not stand alone. world.
the months between July to
In 1991, Mount Pinatubo erupted, September NAMRIA
and proved to be one (1) of the most
Characterized by Typhoons National Mapping and Resource
significant volcanic eruptions recorded
in history. ▪ Average Temperature – 78 Information Authority (NAMRIA)
degrees Fahrenheit/25 degrees
Mountain Ranges – Extending Is mandated to provide the public
Celsius to 90 degrees
about 1,100 miles (1,770 km) north to with map making services and to act as
▪ Fahrenheit/32 degrees Celsius
south, its many islands are mostly the central mapping agency,
▪ Average Humidity – 77%
mountainous, with narrow coastal plains. depository, and distribution facility for
Many islands are covered by tropical rain Tourism Network System natural resources data in the form of
forests. The highest point in the Philippines maps, charts, text and statistics.
It involves a pool of information
is Mt. Apo at 9,692 ft. (2,954 m).
that is shared among tourism enterprises The Countries that has the most
Bodies of Water to integrate information about tourist number of Islands in the World.
destinations, facilities, and other related
Rivers – The longest river is Río 7. Philippines – 7,641
services, which aims to make them
Grande de Cagayan in Luzon, which is
accessible for promotion and Languages:
217 miles (350 km) long. Other significant
commercialization.
rivers include the rivers in Abra, Bicol, English and Tagalog
Chico, and Pampanga. In Mindanao, Types of Tourism Network System (Arxiv,
main rivers include the Mindanao River 2008) Dialects:
and Agusan River.
o Real Tourism Network • Pangasinense
o Virtual Tourism Network • Pampango
 • Waray The Philippines is the world’s Philippine Major Historical Events
• Bicol largest exporter of coconuts and tropical
o 30,000 B.C - Ancestors of the
• Hiligaynon / fruits, such as papaya and mangosteen.
• Ilonggo Negritos, the first inhabitants of the
The Philippines is the only majority
• Ilocano Philippines, settle on the islands.
Christian nation in Asia. Eighty percent of
• Cebuano
its population identifies as Roman o 3,000 - Austronesians reach the
• Tagalog
Catholic.
islands on outrigger canoes.
The Philippines was the first country in
The Philippines has a population of
Southeast Asia to gain independence o A.D. 8 to 1377 - The Hindu Malay
more than 105.1 million people, which
after World War II, in The Philippines 1945. Empire based in Sumatra rules
makes it the 13th most populous country
The world’s biggest pair of shoes was in the world. most of the Philippines.
made in Marikina City, Philippines, in
o 1250 - The Datus from Borneo
2002.
DEPARTMENT OF TOURISM KAGAWARAN arrive in the Philippines.
The Philippines are named after King
NG TURISMO o 1402 - The Chinese establish
Philip II of Spain. Explorer Ruy López de
Villalobos named the Eastern Visayas WHAT IS THE SLOGAN OF D.O.T? trading posts on Luzon Island.
Felipenas first, and the name was later
ITS MORE FUN IN THE PHILLIPINES o 1450 - Muslim missionaries arrive in
applied to the entire archipelago. The
country’s official name is the Republic of MAIN MISSION Sulu.
the Philippines. o 1521 - Portuguese explorer
The Department of Tourism (DOT) shall be
Of the top 10 largest shopping malls the primary government agency Ferdinand Magellan reaches
in the world, three are found in the charged with the responsibility to Cebu Island and lands at Samar.
Philippines: encourage, promote, and develop
tourism as a major socio-economic o 1543 - Ruy López de Villalobos
SM Megamall, SM
activity to generate foreign currency names the Eastern Visayas
North Edsa, and SM and employment and to spread the
Felipenas in honor of the future
benefits of tourism to both the private
Mall of Asia.
and public sector. King Phillip II of Spain, and the
The world’s largest pearl was name is later applied to the entire
discovered by a Filipino diver in the
Palawan Sea in 1934. archipelago.
Who is the current D.O.T Secretary?
“The Pearl of Lao Tze” Christina Garcia-Frasco
o 1565 - Miguel López de Legazpi (Midterm) The capital of Palawan.
establishes a Spanish colony on The provinces of Region IV B. Puerto Princesa City
the island of Cebu. Romblon, Occidental Mindoro, Oriental It is called the Marine Wonderland of
o 1571 - Legazpi founds Manila. Mindoro, Marinduque, Palawan Luzon.
o 1593 - Doctrina Christiana is the An indigenous Philippine ethnic group Occidental Mindoro
first book published in the living in Mindoro Island since the 10th
The capital of Oriental Mindoro.
century A.D.
Philippines.
Calapan City
Mangyan
o 1595 - Manila is declared the
This is a folk-religious festival that re-
official capital city. In which province of Region IVB
enacts the story of Saint Longinus. This is a
celebrates Banana Festival.
o 1611 - Dominican friars establish week-long celebration participated in by
ORIENTAL MINDORO male penitents in costumes who parade
the University of Santo Tomas in
around town of Marinduque.
It is known as “The Lenten Capital of the
Manila.
Philippines”. MORIONES FESTIVAL
o 1796 - First American trading ships
Marinduque The famous Maniwaya Island is located
visit the Philippines. in which province of Region IVB?
The largest province in the Philippines in
o 1800 - Governor José Basco y
terms of total area of jurisdiction. MARINDUQUE
Vargas introduces sugarcane and
Palawan Which of the following mountains is
tobacco as cash crops. located in the province of Romblon?
Cashew Capital of the Philippines
o Philippines’ first newspaper, Del
Mt. Guiting Guiting
Palawan
Superior Govierno, is published.
These are the provinces of Region V.
o 1834 - Manila is opened to world The Marble Capital of the Philippines
Camarines Sur,Camarines Norte, Albay,
trade and foreign investment. Romblon
Catanduanes, Sorsogon, Masbate
o 1872 - Cavite Conspiracy It is held every 2nd week of January in
It is celebrated by fishermen to give
happens; José Rizal, a Filipino Romblon which features a fluvial parade
respect, express gratitude and recognize
with the image of Sto. Nino on the lead
National Hero, leads the Mother Nature for the vast marine
boat.
resources the town of Mercedes are
Propaganda Movement. blessed with in Camarines Norte.
BINIRAY FESTIVAL
KADAGATAN FESTIVAL
What is the largest province in Bicol Masbate City it is also known as the Santo Tomás de
Region? Villanueva Parish Church is a Roman
It is known as the “Mother of all Festivals”
Catholic church located in Iloilo.
Camarines Sur in the Philippines.
MIAGAO CHURCH
It is the world’s smallest edible fish and Ati-atihan festival
famous in Bicol Region.
What is the capital of Antique?
SINARAPAN What is the capital of Guimaras?
San Jose de Buenavista
The capital of Albay. Jordan
An island in Antique which is famous with
LEGAZPI CITY its sandbar. It is a 55-hectare island of What is the capital of Capiz?
rolling hills covered with grasses,
The name of this festival is derived from Roxas City
stretches of white sand and pebble
the popular legend of Mayon Volcano to
beaches, and rock formations. Bisaya term for panutsa. It is made of
honor the province's bounty and
peanuts and caramelized sugar
beauty. Malalison Island
garnished with sesame seeds
MAGAYON FESTIVAL It is known as the “Sugarbowl of the
BANDI
Philippines”.
It is the 12TH LARGEST ISLAND IN THE
Islas de Gigantes is located in which
PHILIPPINES. Negros Occidental
province of Region VI?
CATANDUANES It is the Bacolod’s own version of spicy
Iloilo
bulalo.
The capital of Sorsogon.
It is known as the “City of Smiles”.
Kansi
SORSOGON
Bacolod
What is the capital of Aklan?
It is a traditional Bicolano dance with
movements inspired by the courtship and Kalibo
lovemaking of doves. The largest Filipino
This is Ilo-ilo’s famous festival. It tells the
folk dance consists of 7,127 participants,
tale of the Filipinos' devotion to the
and was achieved by the Sorsogon
Holy Child Jesus, affectionately referred
Province last Oct 2019.
to as Sr. Sto. Niño.
PANTOMINA SA TINAMPO
DINAGYANG FESTIVAL
The abaca capital of the Philippines.
The mango capital of the Philippines.
Catanduanes
Guimaras
The capital of Masbate.
FIRST SEMESTER A contractual agreement destination by facilitating an
between the government and a enabling environment for the
(Midterm) private firm to finance, design, development of key components in
implement, and operate the overall tourism value chain.
infrastructure facilities and services NATIONAL TOURISM DEVELOPMENT
that were previously provided by the PLAN
government.
PUBLIC-PRIVATE PARTNERSHIP During the Renaissance and
Interest in cruises increased in
Elizabethan eras, it was recognized
this period.
A group of hotels that adhere that a gentleman's education should
20TH CENTURY
to certain quality policies and be completed by a three-year
standard operating procedures. “______" of the continent's cultural
In this period, no one traveled CHAIN HOTELS centers.
for pleasure. GRAND TOUR
MEDIEVAL PERIOD
The lead agency/office of
tourism of one's country. If land transportation is headed
A country, state, region, city or NTO by LTO, who is the government
town which is marketed or markets agency that leads air transport?
itself as a place for tourists to visit. IATA
The former name of Tourism
TOURIST DESTINATION
Infrastructure and Enterprise Zone
Authority (TIEZA). RoRo means Roll-on, Roll-off
Travel, was derived from the PHILIPPINE TOURISM AUTHORITY TRUE
Old French word travail, meaning
WORK
Is designed to enable the Taal is considered as a Tourist
mobility of employment for skilled Destination.
With the Renaissance, a few tourism labor within each Member TRUE
renowned universities developed so State and to recognize the skills and
that travel for education was qualifications of working tourism The role of this DOT-attached
introduced largely by the, professionals from different ASEAN agency is to attract foreign retirees.
BRITISH countries. PRA
ASEAN MRA-TP
First motel in California began
What government agency is
during this period. Its goal is to ensure that the responsible for transportation?
20TH CENTURY destination is adequately prepared DOTr
to become a global premier tourism
 What is the meaning of duty in He is considered as father of There are eight agencies
the word “duty free”? modern restaurant, called the soup attached to the DOT.
TAX he sold “resorantes”. TRUE
M. BOULANGER
A hotel that includes casino, He became the first famous
together with convention facilities, He brought the brigades general manager of Savoy Hotel in
entertainment shows, theme parks, system during the French revolution. London.
luxury retail and fine dining. AUGUSTE ESCOFFIER CESAR RITZ
INTERGRATED HOTEL
In tourism and hospitality The two forms of early tourism
What R.A. is Tourism Act of 2009? services, both the service provider BUSINESS AND RELIGION
R.A. 9593 and the customer must be present for
the transaction to occur. Is the trade association for the
Tourism and Hospitality cannot TRUE world’s airlines, representing some
be separated. TRUE 290 airlines or 82% of total air traffic.
How much is the allowed The forum for the Chairmen, IATA
money that the foreigner can bring to Presidents and CEOs of one hundred
the Philippines? of the world’s foremost Travel & WTTC is an "Inter-
USD 10,000 Tourism companies. governmental" Tourism Organization.
WTTC FALSE
Who is the principal author of "Build! Build Build!" is a project
the Tourism Act of 2009 of Marcos administration ICAO is an example of local
RICHARD GORDON FALSE organization.
FALSE
The money paid by tourists to LRT Line 1 is an example of The ____ is the chief
businesses are, in turn, used to pay for "Public-Private Partnership" project. international organization in the field
supplies, wages of workers, and other TRUE of travel and tourism. It is an
items used in producing the products intergovernmental technical body
or direct services bought by tourists. The standard time for hotel check-in which deals with all aspect of tourism.
INDIRECT EFFECT 2:00 pm UNWTO

Tax holidays is a form of incentive. The standard time for hotel check-out Excursionists are travelers who stay at
TRUE 12:00 pm a destination overnight.
FALSE
DOT is the NTO of the Philippines
TRUE

There are four modes of travel.

A ___ attraction is one in which the

destination itself has appeal.
SITE

What is the characteristic of

tourism that defines that tourist
products cannot be touched?
INTANGIBILITY

Provide accommodation,
meals, and refreshments for those
who may reserve their
accommodations in advance but
need not do so.
HOTELS

The Public-Private Partnership is

a project of former President Benigno
Aquino III's administration.
TRUE

Hotel classifications could be

deluxe, first-class, standard, or
economy.
TRUE