QUALITY MANAGEMENT SYSTEM
ISO 9001 CERTIFICATION
ANUBHA SINGHAL - SPA/NS/BEM/762
RAYMON PRAKASH - SPA/NS/BEM/778
DEPARTMENT OF BUILDING ENGINEERING AND MANAGEMENT
| SPA,DELHI
What does ISO 9001 stand for? ISO 9001 is the
1 international standard for creating a Quality Management
Systems (QMS), published by ISO (the International
Organization for Standardization). The standard was most
recently updated in 2015, and it is referred to as ISO
QMS 9001:2015. In order to be released and updated, ISO 9001
had to be agreed upon by a majority of member countries
so that it would become an internationally recognized
1 standard, which means it is accepted by a majority of
You are a Construction Company taking up countries worldwide.
design build projects with an average
turnover of Rs 100 crore per annum having An ISO 9001 definition would be that this standard
3-4 running projects of design build nature
provides the QMS requirements to be implemented for
having about 30 personnel. You have to
a company that wants to create all of the policies,
prepare for ISO 9001 certification. Draw up
processes, and procedures necessary to provide
a plan for the same.
products and services that meet customer and
regulatory needs and improve customer satisfaction.
Quality management systems are the foundation of quality
assurance activities.
QUALITY MANAGEMENT SYSTEM SUBMITTED BY:
ANUBHA SINGHAL - RAYMON PRAKASH
WHY QMS?
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Steps for a company to get ISO 9001 certified
For the company QMS to be certified, you need to first finish the implementation. After finishing all your documentation and
implementing your processes, your organization also needs to perform these steps to ensure a successful certification:
Internal audit – The internal audit is in place for you to check your QMS processes. The goal is to ensure that records are
in place to confirm compliance of the processes and to find problems and weaknesses that would otherwise stay hidden.
Management review – A formal review by your management to evaluate the relevant facts about the management system
processes in order to make appropriate decisions and assign resources.
Corrective actions – Following the internal audit and management review, you need to correct the root cause of any
identified problems and document how they were resolved.
The company certification process is divided into two stages:
Stage One (documentation review) – The auditors from your chosen certification body will check to ensure your
documentation meets the requirements of ISO 9001.
Stage Two (main audit) – Here, the certification body auditors will check whether your actual activities are compliant with
both ISO 9001 and your own documentation by reviewing documents, records, and company practices.
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CORRECTIVE ACTIONS: The 10 clauses are based on the Plan-Do-Check-Act cycle, which uses these elements to
implement change within the processes of the organization in order to drive and maintain improvements within the processes.
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This diagram shows the steps for ISO 9001 (2015 revision)
implementation and certification
Monitoring & Measurement with records of results
Communicate with interested parties
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Communicate with interested parties
Monitoring & Measurement with records of results
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1. Obtain Management The more involved the top levels of management are in the QMS, the better the chance of success,
and the better implemented the end result. If top management – who is responsible for controlling the
support cash flow of the organization – can see the benefit of the system, it is much more likely to be used to
its fullest advantage.
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2. Determine context This section talks about requirements for understanding your organization in order to
implement a QMS. It includes the requirements for identifying internal and external issues,
of the organisation identifying interested parties and their expectations, defining the scope of the QMS, and
identifying your processes and how they interact.
MISSION "To deliver quality projects that create impression and exceed customers' expectations"
"To Satisfy and return competitive and sustainable benefits to all stakeholders"
VISION Our vision is to engage our customers, predicting and meeting their needs, touching and enhancing
people’s lives by building futuristic developments.
VALUES ● Benchmark to learn from superior role models.
● Nurture the essence of Customer Relationship and bonding.
● Foster Innovation with emphasis on value addition.
● Integrity and Trust as fundamental to functioning.
● Passion in pursuit of excellence.
● Thrive upon constant Knowledge updation as a Learning organisation.
● Quality as a way of life.
● Collaboration in synergy through cross-functional Team efforts.
● Sense of ownership in what we do.
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3. Define Scope, Management The scope of the Quality Management System (QMS) has been determined in
consideration of the business environment and the requirements of interested
commitment & responsibilities parties in support of the products and services offered by the organisation.
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4. Quality Policy
● We are committed to achieve and sustain best-in-dass business excellence through a value-driven professional
approach towards total customer satisfaction.
● Designing and building projects, systems & platforms, manufacturing products and providing services to meet specific
customer requirements within stipulated time schedules.
● Being a continual learning Company by benchmarking ourselves to best industry practices to deliver superior value
to customers on time, on budget, on quality.
● Achieving operational excellence by leveraging digitalization, innovative and cost-effective practices in all our lines
of businesses.
● Effectively implementing Quality Management Systems as per global standards to constantly improve out processes,
products and services.
● Developing leaders who can adopt and nurture a culture of business excellence to achieve business objectives through
innovation entrepreneurship and teamwork
● Ensuring to gamer greater employee morale and motivation by developing and empowering them through learing training
and competence enhancement
● Building long-term relationships with customers, stakeholders and strategic business partners based on shared
objectives for enhanced value creation
● Reducing the risk related to businesses, processes, products and services by continuously identifying, reviewing and
mitigating risks. 13
5. Quality Objectives
The framework for setting quality objectives at an organizational level is determined within the Quality Policy. This framework
is fundamental for establishing Internal QMS standards that are directly linked to the meaningful process objectives at
relevant functions, levels and processes needed for the quality management system.
Objectives are monitored with Key Performance Indicators (KPIs) that are relevant to conformity of products and
services and to enhance customer satisfaction. Quality objectives and KPIs are the significant tools to assess and
analyze the performances of effectiveness of Quality Management system and for improvements. The overall
performance of the objectives will be reviewed by Top Management during Management review.
Planning for achievement of these objectives is realized through the business planning process, including identification of
resource requirements and resource responsibilities. Project level KPI’s are developed considering the Contractual / Legal /
Statutory requirements and are monitored and reported at Project level. Project KPIs output would be an input to the
departmental / process KPIs based on department indicators.
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6. Address Risk &
Opportunities
Parameter Description
Client
Financial Position Client unable to meet his financial obligations
Payment History Delay in construction payments/grants/annuities
Management Delay in decision making from client for various approvals and issues
Relationship Negative experience with the Client in the past
Management Change Potential changes to Management structure of Client impacting project outcomes
Local Unrest Site prone or vulnerable to the War/Revolution/Riot/Local Unrest
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Local Condition
Policies Policy changes/repeals by Local Admin/State/Central Govt. during the project tenure
Interface Difficulty in communicating with the local administration and/or population
Resources Shortage of construction materials shortage or project team members resulting in delays and additional costs for
replacements/alternatives
Law & Order Project location prone to pilferage/theft of materials or equipment
Work Restrictions Restrictions on working hours in the project area or restricted labourer movement
Site/Ground Conditions Lack of availability / ambiguity of Geo technical data
Accessibility Non-Availability of existing approaches to the project site for movement of resources
Health, Safety & Environment
Occupational Health Unsafe working conditions at site causing threat to project worker's health, life and exposing to accidents & injuries
(work-at-height, oxygen levels, climate, pollution)
Environmental Impact Degradation of the existing environment, natural habitat, plantation, etc. - putting the environment at risk
Epidemic/Pandemic/Endemic Large-scale outbreaks of contagious disease that may greatly restrict movement, increase morbidity and mortality over a
wide geographic area, and cause significant economic, social, political and financial disruption.
Traffic Safety Inability to manage ongoing vehicular/other traffic while carrying out construction activities
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7. Define processes &
procedures
Process Criteria /Methods to Target When to control Control Responsibility Review Records
evaluate (Who) Available at
effectiveness Parameters
Check the suitability of
Source Approval Aggregate, Cement, 100% Before Conducting Client Specification Quality Team Quality Team Quality Office
Admixture TMT Steel Mix Design /Indian Standards
Re-bars & Water
As specified in the
Design Mix drawing/design details/ 100% During initial design Client Specification Quality Team Quality Quality Office/
Testing, Selection as per project and testing of Mix /Indian Standards/ Team/ HO
Approval specification Approved drawings
Third Party
Readiness, Rigidity of
Site Shuttering, 100% Before production of Client Specification/ Execution Team Execution Site Office
Reinforcement Placing, concrete Indian Standards/ Team
Inspection Cover, Temperature and Approved Drawing
Weather condition
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7. Define processes &
procedures
Moisture Correction and
Mixing Modification in the 100% Source approval / Intermittent checking of Quality Team Quality Team Quality Office
approved Mix Design incoming material Material Grading /
inspection Mixing Time and
Process, homogenous
mix, Required
workability
Concrete Pour Plan
Transportation & 100% Before Client Specification/ Execution Execution Site Office
Pouring Commencement of Indian Standards Team Team
work (Transportation,
Placing and
Compaction)
Surface finish, Curing &
Finishing Strength Testing 100% Visible surface Client Specification/ Execution Quality team Site Office
irregularities such as Indian Standards Team
honeycombing,
spalling, curing
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8. Implement
processes, procedures
& controls
S.N Process/ Nature of Check/ Test Method of Check Quantum of Reference Acceptance Format of
o. Component Check document Criteria Record
1 Setting Reference Lines By theodolite/ Auto level, 100% GFC Drawings & As per drawings Checklist
out/Survey Total station and measuring specifications and
tape specifications
Spot levels By Auto level 100% GFC Drawings & As per drawings Site Survey
specifications and Records
specifications
Calibration of survey By National Accreditation Once in 6 As per relevant Calibration
Instruments Board for Testing & months IS Codes Certificate
Calibration
Laboratories(NABL)
2 Earthwork
a Excavation Dimension depth & By measuring tape & All Drawings & As per drawing Checklist/Test
level theodolite/ Total Station foundations specifications Report
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b Backfiling Maximum Dry Density Proctor Test Once for IS 2720 As per technical MDD Record
every type of specification
backfill
material
Soil Compaction test Core cutting method method Every layer as IS 2720 As per technical Dry Density
for backfilled earth on site. For silver sand specified by specification Record
filling, 48hrs submerging will engineer- in-
be done. charge.
3 Concreting Compressive strength Site lab test/ External third 7 & 28 days IS 516-2004 As per technical External third
party test if required. specification party report
4 Compression Calibration By Proving Ring Once in 1 IS 4169 As per External third
Testing year/ As manufacturer's party report
Machine required specification
5 Cement Other physical & Review of MTC/ External MTC for each IS 4031 As per IS 4031 & MTC of cement/
chemical properties Lab test batch IS 1489 External lab test
report, if
required.
6 Steel Chemical Tests Review of MTC/ External MTC for every TC/IS As per IS MTC/ Lab Test
reinforced Lab test batch & third 1786-2008 1786-2008 Report. In case
Fe-500 party test for of dispute third
every party report will
Physical Tests heat/cast no. be considered.
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9. Perform training &
awareness programs
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11. Operate the QMS
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12. Conduct internal
audits
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13. Management
review
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14. Certification Audit
If necessary, seek third party certification of the QMS or alternatively,
issue a self-declaration that your QMS conforms to ISO 9001.
DNV (Det Norske Veritas) is a certification body that conducts audit for
QMS and gives ISO 9001:2015.
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BENEFITS OF ISO 9001 CERTIFICATION
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Thank You!
QUALITY MANAGEMENT SYSTEM SUBMITTED BY:
ANUBHA SINGHAL - RAYMON PRAKASH 27
