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Problem-Solving Procedure Guide

This document outlines a 7-step procedure for effective problem solving at Akash Metal Forming. The procedure involves identifying issues, understanding interests of those involved, listing possible solutions, evaluating options, selecting an option, documenting agreements, and planning for contingencies. It applies to all shop floor staff and aims to minimize cross contamination when addressing problems. Key aspects are making the organization more "conflict-friendly" by viewing problems as opportunities and avoiding the instinct to immediately propose solutions before understanding the issues.

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115 views2 pages

Problem-Solving Procedure Guide

This document outlines a 7-step procedure for effective problem solving at Akash Metal Forming. The procedure involves identifying issues, understanding interests of those involved, listing possible solutions, evaluating options, selecting an option, documenting agreements, and planning for contingencies. It applies to all shop floor staff and aims to minimize cross contamination when addressing problems. Key aspects are making the organization more "conflict-friendly" by viewing problems as opportunities and avoiding the instinct to immediately propose solutions before understanding the issues.

Uploaded by

gangadhar.patil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd

AKASH METAL FORMING

TITLE: PROCEDURE FOR PROBLEM SOLVING


REF. NO. : AMF-QSP-23
REV. NO. : 00
REV DATE : 01.11.2017
PURPOSE: To segregate materials to be solved and minimize possible cross contamination

SCOPE: This procedure involves all shop floor staff.


.
SLNo Input Reference No. Resp. Interaction Out put Reference

1 1. CONTROL PLAN AMF/QA/F/11 1. CORRECTIVE AMF/QA/F/11


2. WORK AMF/QA/R/01 Incoming, In- Production ACTION AMF/QA/R/01
INSTRUCTION AMF/QA/R/02 process and final Quality and REPORT AMF/QA/R/02
3. DISPLAY - QC, Production Development 2. INSPECTION
CULTURE in REPORT
4. DRAWING charge/Superviso 3. CONTROL
5. MASTER SAMPLE rs PLAN
QMS - MR

ACTIVITY :-
Problem-solving and decision-making. if these activities are part of their day and they answer 'Yes!' But how many of us have had
training in problem-solving? We know it's a critical element of our work, but do we know how to do it effectively?
There are two reasons why we tend to see a problem as a problem: it has to be solved and we're not sure how to find the best solution,
and there will probably be conflicts about what the best solution is. Most of us tend to be "conflict-averse". We don't feel comfortable
dealing with conflict and we tend to have the feeling that something bad is going to happen. The goal of a good problem-solving
process is to make us and our organization more "conflict-friendly" and "conflict-competent".
There are two important things to remember about problems and conflicts: they happen all the time and they are opportunities to
improve the system and the relationships. They are actually providing us with information that we can use to fix what needs fixing and
do a better job. Looked at in this way, we can almost begin to welcome problems! (Well, almost.)
The biggest challenge is to overcome the tendency to immediately come up with a solution. Let me say that again. The most common
mistake in problem solving is trying to find a solution right away. That's a mistake because it tries to put the solution at the beginning of
the process, when what we need is a solution at the end of the process.
Here are seven-steps for an effective problem-solving process.
1) Identify the issues.
2) Understand everyone's interests.
3) List the possible solutions (options)
4) Evaluate the options.
5) Select an option or options.
6) Document the agreement(s).
7) Agree on contingencies, monitoring, and evaluation.
Prepared by : Production In charge Approved By; MP

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