Official (Closed), Non-Sensitive
CC1S10: Sustainable Innovation Project
GROUP: EMPATHY STUDY PLAN_SAMPLE QUESTIONS
Use the template below to plan your group’s empathy study. Give as much details as you can so that your
_______2____________ lecturer will be able to give you the necessary feedback.
PROJECT
STATEMENT _To help students from low-income households feel welcome in
society________________________________________________
Who will be interviewed? What time of the week & day will the interviews be conducted?
(Think about the profile of your target users) (Plan your schedule with your team mates and interviewees)
HI SOFIA
Interview 1: Tuesday, 12.15pm – Sofia and Claris
18-19 year old students from low-income families Interview 2 Wednesday, 8pm – Claris and Sofia
Low-income: if said person/family has a monthly Interview 3: Thursday, 12pm – Wilson and Claris
household income of $1,900 and below or a per capita Interview 4: Sunday, 1830 – Jeremy
income of $650 and below.
Interview 5: Monday, 1pm - Kieran
Where will the interviews be conducted? What are the different roles the members of the group will play?
AY23/24 EMPATHY STUDY PLAN TEMPLATEofficial (closed), non-sensitive Page |1
(Think about the possible places your target users frequent) (Interviewer, observer, note-taker)
Interview 1: Interviewer – Sofia, Note-taker – Claris
Interview 1: Singapore Polytechnic (school); Spectrum
Title Details Questions
Collect Official
information on:(Closed), Non-Sensitive -Can you tell me a little bit about yourself,
Demographics and Habits
• Age, Gender, Marital Status including your age, gender, and where you grew
• Occupation up?
CC1S10: Sustainable Innovation Project • Hobbies
-What are some of your hobbies and interests?
• Personal Habits /Practices
• Social Life
WHAT KIND OF INFORMATION DO WE NEED TO FIND OUT ABOUT THE -Do
USER?
you have any siblings?
-Who in your family is/are working?
-Do you work part-time?
-What does a typical day in your life look like?
-How do you balance your academic
responsibilities with other commitments or
responsibilities, such as work or family
obligations?
-Do you have a support system around you?
Personal Motivations Collect information on: -Can you share with me your personal aspirations
• Aspirations you have for your future and what are your plans
• Inspirations to achieve them?
• Motivations
-How do you feel about your family’s financial
• Pain Points
situation?
-What are some of the common challenges or
barriers you face daily?
-Have you ever had difficulty accessing resources
or opportunities because of financial constraints?
-Do you think your family’s financial situation has
affected your social life? Why or why not?
-How do you feel about the way people perceive
you?
-Do you think people treat you differently after
knowing your background?
AY23/24 EMPATHY STUDY PLAN TEMPLATEofficial (closed), non-sensitive Page |2
-How do you wish to be supported better?
