QUALITY MANAGEMENT SYSTEM
TABLE OF CONTENT
Section 1. Overview
• 1.1 Purpose
• 1.2 Scope
• 1.3 Control
Section 2. Definition and Reference
• 2.1 Definitions
• 2.2 Key Reference Document
Section 3. Role and responsibilities
• 3.1 Management Responsibility
• 3.1.1 Quality Policy
• 3.1.2 Allocation of Resource & Personnel
• 3.1.3 Management Review
Section 4 Quality Systems
• 4.1 Quality Planning
• 4.2 Structure of Documented PQMS
Section 5 Quality Assurance Procedures
• 5.1 Project Control & Administration
• 5.2 Design Control
• 5.3 Document & Data Control
• 5.4 Procurement / Subcontracting
• 5.5 Process Control
• 5.6 Inspection and Testing
• 5.7 Handling, Storage, Preservation & Delivery
• 5.8 Control of Non Conformances (NCR’s)
• 5.9 Control of Quality & Project Records
• 5.10 Method Statement
• 5.11 Inspection & Test Plan (ITP)
• 5.12 Week and Monthly Report
Section 1. Purpose, Scope , QA/QC Policy & Control
1.1 Purpose
The purpose of this manual is to ensure that project team’s process are sound and that QC is
properly conducted and QA is an oversight function. The purpose of this plan is to provide a
framework to ensure that:
• Quality work is consistently performed and that quality deliverable is consistently produced.
• Project continuity occurs in record-keeping and document review.
• Orderly procedures are established to provide QC for scientific calculations, technical
analysis, conclusions, and determinations.
• Project documents have undergone the necessary technical editing, proofreading, and
editorial processes.
1.2 Scope
Quality Plan covers the necessary procedures as a guideline with respect to the quality work and
needed performance within the project. This plan should be read in conjunction with project
contract documents that cover the technical scope.
The procedure applies throughout the planning, execution and closure phase of all projects of. It
covers both Quality Control of its own work, such as Design Reviews and Quality Assurance of all its
work.
The FAMCO CONTRACTOR QA/QC P&P is a life document and subject to being continuously
improved.
1.3 Document Controller
1.3.1 Control of QA/QC Manual, Procedures and Instructions
Specific QA/QC procedures and instructions for individual activities are maintained by the FAMCO
CONTRACTOR QCE and issued to Project Managers as controlled documents. It is the Project
Manager’s responsibility to ensure specific activity QA/QC procedures and instructions are conveyed
to the individuals or subcontractors performing the specific activities.
The QCE shall ensure that:
a. All pertinent issues of appropriate QA/QC documents are available at all locations where
operations essential to the effective functioning of the quality system are performed.
b. All obsolete documents are promptly removed from all points of issue or use.
A master list or equivalent document control procedure shall be established to identify the current
revision of documents in order to preclude the use of non-applicable documents. Documents shall
be re-issued after a practical number of changes have been made.
1.3.2 Control of Project-Related Documents
Upon award, each project is assigned a project number and the Project Manager establishes a
“Project Job File” This file shall contain a complete set of all project related contract documents,
specifications, drawings, etc. All information generated during the life of the project shall be
maintained in this job file.
Any revision to the contract documents shall be date stamped on the date received and reviewed by
the Project Manager for any possible impact on the project. All changes after contract award shall be
properly documented and any associated addition or deduction to the contract price shall be
immediately identified and submitted to the client for review and approval.
A complete set of all documents required for proper execution of the work shall be maintained at
the project site. Any revisions received shall be immediately forwarded to the project site for use
while executing the project. Any Field changes to the work shall be properly noted on the project
site set of the drawings. The project site set of the drawing shall show the work exactly as the work
was built. (hereinafter referred to as the “As-Built” set of drawings.)
Section 2. Definition and Reference
2.1 Definition
Quality Assurance – All those planned and systematic actions necessary to provide adequate
confidence that a product or service will satisfy given requirements for quality.
Quality Control – The operational techniques and activities that are used to fulfill the requirements
for quality.
Quality – The totality of features and characteristics of a product or service that bear on its ability to
satisfy stated or implied needs.
Corrective Action – Taken action to eliminate the cause of an existing Non- Conformity, defect, or
other undesirable situation. Corrective Actions may include repair or replacement of materials,
products, components or workmanship as approved by the Engineer
2.2 Reference
• KSA General Requirements
• Recognized International Standards & Codes Practice
• Contract Documents, Specifications & Drawings
Section 3. Roles and Responsibilities
3.1 Management Responsibilities
Management has the responsibility to define and document its policy and objectives for, and
commitment to, quality. Management will ensure that its policy is understood, implemented and
maintained at all levels of the organizations.
All FAMCO CONTRACTOR employees have the responsibility and authority for implementation of
established QA/QC activities. Resolution of conflicts in QA/QC policies shall flow through the
organizational Chain of command. (refer to Flow Chart 01).
3.1.1 Quality Policy
To provide quality cost-effective services to the clients by adhering strictly to this Quality Control
Program and to ensure that this program and the requirements of clients are met on each and every
executed project.
The implementation and administration of the quality controls described in this manual have been
delegated to the “FAMCO CONTRACTOR QCE”. The QCE has the responsibility and organizational
freedom to identify control problems, stop work, recommend solutions and verify resolution of such
problems.
The Project Manager is responsible for assigned project’s QAQC activities. They may delegate they
delegate the performance of their assigned duties to qualified individuals, but they shall retain full
responsibility for completing their projects in strict accordance with established quality control
policies and the client’s specifications.
The quality of all Subcontractors and Vendors shall be the joint responsibility of the QCE and the
applicable Project Manager. All projects will be executed in a manner that emphasizes SAFETY,
QUALITY, SCHEDULE and Maximum Cost Effectiveness.
3.1.2 Allocation of Resource and Personnel
Management shall identify in-house requirements and provide adequate resources and trained
personnel as needed to support required QA/QC verification activities. Verification activities shall
include inspection, testing, and monitoring of the construction / installation processes and audits of
the quality systems. These activities shall be carried out by personnel independent of those having
direct responsibility for the project being executed.
3.1.3 Management Review
The established FAMCO CONTRACTOR QA/QC policies and procedures shall be reviewed at
appropriate intervals by management to ensure continuing suitability and effectiveness. These
reviews will include assessment of the results of internal audits and shall assess overall conformance
to client’s requirements and expectations. Records of such reviews and audits shall be maintained.
The purpose of managing quality is to validate that the project deliverables are completed with an
acceptable level of quality. Quality management assures the quality of the project deliverables and
the quality of the processes used to manage and create the overall project’s deliverables.
The quality management plan identifies these key components:
The following is a brief explanation of each of the components of the quality management plan.
HEAD OFFICE MANAGEMENT
PROJECT MANAGER
QUALITY INSURANCE
SAFETY ENGINEER
ENGINEER
SITE SITE ENG’g &
SITE OPERATION
ADMINISTRATION DOCUMENTATION
SITE OFFICE MATERIALS
CONSTRUCTON SITE ENGINEERS
ADMINISTRATION SUPERVISION
-CIVIL
OFFICE ENG /
-ARCHITECT
DOCUMENTATION
-MECHANICAL
[Link]/LIASON
-ELECTRICAL
Section 4. Quality Systems
4.1 Quality Planning
All the quality activities for execution of works associated with the client has been identified and
presented in the form of Quality Plan.
The project specific procedures and inspection and test plans are prepared on the basis of
International Standards, Codes, and Engineering practices.
4.2 Structure of Documented Project Management System
4.2.1 Contract Documents
• Client Approved Construction Drawings
• Contract Documents (Specifications, etc.)
4.2.2 Structure of Quality Documentation
• Project Quality Plan
• Organization Chart & Job Descriptions
• Method Statements
• Inspection and Test Plan
• Quality Document Form
4.2.3 Standards / Regulations
• KSA General Specification
• Recognized International Standards & Codes of Practice
Section 5. Quality Assurance Procedures
FAMCO CONTRACTOR Quality Assurance Procedures established which forms will be implemented
to ensure that all requirements described in Section 2.2 are fulfilled.
5.1 Project Control and Administration
FAMCO CONTRACTOR Project Manager shall administer the project and shall conduct the following
procedures:
5.1.1 Contract Review – Monthly interval and will comprise the following:
• Design
• Method Statements
• Material submittals
• Work Instructions
• Construction Time Actual vs Planned
• Resource Levelling
• Cost Review
• Quality Review
5.1.2 Project Planning and Scheduling
FAMCO CONTRACTOR has established a procedure to control Project Planning and Scheduling. The
purpose of this procedure is to ensure to develop planning package and program proposals in line
with contract requirements; coordinate, compile, review and follow-up with Subcontractor progress,
to plan, modify, monitor and control all resources and equipment at the site to complete the project
within the given period of completion.
5.2 Design Control
FAMCO CONTRACTOR will coordinate with the approved design of multiple disciplines, compile and
review all design submittals before submitting to the client’s approval and ensure that they are in
compliance with contract requirements/specifications, compliance of comments and finally its
approval in line with contract requirements and schedule. A drawing register will be prepared and
submitted with the client’s approval and a log will be maintained weekly to monitor the status and
appropriate actions will be initiated accordingly for any delays.
5.3 Documents and Data Control
The purpose of this document is to define the Document & Data Control System of the Quality
Management System in order:
The control of documents in terms of approval, issue, change, and distribution.
• To ensure that approved, valid and up to date copies of all documents are available at all
times.
• To ensure that all non-valid and obsolete documents are withdrawn from circulation and
either destroyed or separately filed.
• To ensure that documents are securely filed, and easily retrievable.
• That relevant personnel has the latest relevant copies of necessary documents.
The following procedures will be effectively utilized to check the adequacy of any Documents
produced by FAMCO CONTRACTOR or their subcontractor prior to issue.
Preparation of Documents and Reports:
Contract documentation may originate from various sources. For this reason, it is of utmost
importance that document preparation is coordinated by a single office, which will be the
responsibility of FAMCO CONTRACTOR project site office.
Submittals as required for the project, such as Program of Works; Drawings; Plans; Method
Statements, Site Reports, Maintenance Manuals; Final Dossier, As Built Record drawings will be
prepared by FAMCO CONTRACTOR Project Site Office or their subcontractor /Suppliers and
submitted to the clients for approvals in line with the procedures
Mentioned in Division 01, Section 01300 of KSA General Specifications. After Checking and
verification by the concerned technical personnel, FAMCO CONTRACTOR shall submit
to the client for review and comments all documents as required for approvals in sufficient time to
allow the client to review and comment without delaying the performance of the work.
Document and Data Changes:
The changes shall be identified in the document or through appropriate attachment, where
practicable.
The numbering of Documents / Reports:
A unique and consistent document numbering system will be adopted for all documentation
relevant to the project. The criteria adopted will be alphanumeric digits and letters (abbreviations)
to distinguish project reference, type of document, source, etc.
Control Logs:
Document control will be the responsibility of the FAMCO CONTRACTOR Site Office. All concerned
parties will refer to the Site Office Document numbering, logging, distribution and
issue.
Every Contract document issued by FAMCO CONTRACTOR will be logged in a Document Register.
The Register will contain the following information about the document:
· Logging Number (Sequential Number)
· Document Number
· Document Title
· Revision Number
· Issue Date
Control of Correspondence:
All incoming mail/faxes will be stamped by a site document controller who will maintain a register
for the incoming documents with details such as the
document number, type of document, sender name, received date and the file in
which the document is filed. The documents will be forwarded to the PM,
who at his discretion will issue copies to the appropriate project site staff. All out-
going documents will be entered in the register maintained for the outgoing
documents in a similar method.
5.4 Procurement / Subcontracting
5.4.1 Purchasing Control
The purpose of these procedures is to ensure that the purchased products and services comply with
the Contract Requirements include agreed delivery time.
Material and equipment to be included in the permanent works will be submitted to and approved
by the Client prior to installation.
FAMCO CONTRACTOR will prepare and submit to Client or Consultant “Material Inspection Report”
to demonstrate compliance with the basic requirements of the contract to identify any deviation
from specification. The procedures will be further updated as required as per Project requirements.
5.4.2 Sub-Contracting & Subcontractor’s Quality Plans
The Quality procedure / Plan / Method Statements as applicable of the subcontractors, employed
for the subcontractor’s activities, shall be reviewed / approved by the Project Manager / QA/QC
Engineer prior to use at the site.
Where applicable, FAMCO CONTRACTOR Procedures shall be followed by the Subcontractor. The
subcontractor’s quality related activities shall be monitored by FAMCO CONTRACTOR through
regular progress meeting, external quality audits through review of quality records submitted by
subcontractor’s Quality Plan / Procedures and Quality System.
5.4.3 Monitoring of Suppliers / Subcontractor Performance
The Project Manager or the personnel duly delegated will monitor the performance of the suppliers
/ subcontractors. All remarks, comments, and non-conformance of the suppliers / subcontractors
will be kept on record.
The Project Manager or designated personnel could warn the supplier / subcontractor whose
performance falls below the required standard, requesting him to implement suitable corrective
measures. Should subsequent review prove that no improvement was noted, such supplier and
subcontractor will be removed from the approved vendor's list.
5.5 Process Control
During the Project Execution Stage, the Project Manager, Construction Manager, and Site Engineer
are responsible for the application of these process control to ensure that the production process is
carried out under controlled conditions as outlined in the inspection and Testing Plan for different
work activities.
5.5.1 Execution Work Program:
FAMCO CONTRACTOR will prepare an Execution Work Program outlining the methodology of
construction in accordance with the project specifications. The detailed program will be used to
monitor the process of the Contract Works. The Execution Program will be continuously monitored
and updated to enable actual project progress to be compared. Updates of the program will be
submitted to the client as per the Contract Requirements.
5.5.2 Quality Control
The project execution is carried out as per approved designs, drawings, project specifications and
the accepted international standards and local codes. For ensuring the quality of works, suitable
inspections and test will be carried out and the test results to be forwarded to the client /
consultant. These test will be in accordance with the conditions of the contract and as detailed in the
Inspection and Test Plan.
5.5.3 Workmanship
FAMCO CONTRACTOR and its subcontractors shall comply with industry standards and
Manufacturer’s recommended installation instructions and in case the instructions conflict with the
project documentation a clarification shall be submitted to the client or consultant.
5.5.4 Work Reports
The day to day activities undertaken on the site will be recorded on the daily site report. These
reports will contain data such as the weather conditions, available manpower, materials and
equipment on site, details of meetings and visitors on site, activities undertaken at the site, etc.
5.5.5 Variation
Processing of variations will be as per the specific article of the general condition of Contract.
However, no variation works will be executed on the project without client’s written approval.
5.6 Inspection and Testing
FAMCO CONTRACTOR will provide necessary equipment, instruments, qualified personnel and
facilities necessary to inspect the work and perform the test required by the Contract Specifications.
FAMCO CONTRACTOR will repeat the Test and Inspections after correcting non-conforming work
until all work complies with the requirements. All re-testing and re-inspections shall be performed at
no additional cost to the client.
Inspection and test shall be done in accordance with the established testing procedures and ITP’s
that have been reviewed and approved by the Client and records maintained accordingly.
FAMCO CONTRACTOR shall furnish the client with a signed and stamped inspection report for each
item of work to be inspected. FAMCO CONTRACTOR will clearly document and identify the
inspection and test status of all materials and equipment throughout construction.
5.6.1 Inspection and Testing Control
FAMCO CONTRACTOR QA/QC team on site will be responsible for the preparation, issue, and
revision as required of all inspection and test instructions and quality test plan.
5.6.2 Control of Inspection, Measuring and Test Equipment
FAMCO CONTRACTOR QA/QC Engineer is the focal point for all the item used in the project and the
control of Inspection, Measuring and Test Equipment shall be as per FAMCO CONTRACTOR Quality
System Procedure for Control of Inspection, Measuring and Test Equipment.
5.7 Handling, Storage, preservation and Delivery
FAMCO CONTRACTOR has established a procedure to control for handling, storage of materials and
equipment to prevent damage, deterioration, and distortion of shapes or dimensions, loss,
degradation.
5.8 Control of Non-Conformance
This procedure applies to all material supplies, process and system nonconformities and client /
consultant complaints.
The action may take the form of repair, rectification or rework to eliminate the cause of an existing
nonconformance, defect or other unacceptable workmanship.
5.9 Control of Quality and Project Records
FAMCO CONTRACTOR shall store and retain all Quality Records to prevent from damage and
deterioration and loss, such as Survey Report, Material Certificate / Receipts,
Inspection and Close-out Non-conformance and corrective action reports are identified, collected,
and maintained to demonstrate the effective implementation of Quality System in conformity with
the specified requirements.
5.10 Method Statement
FAMCO CONTRACTOR shall provide relevant information about the execution and performance of
particular work. These are prepared in accordance with the contract requirements.
5.11 Inspection and Test Plan (ITP)
This plan is a document detailing a systematic approach to testing a system or product such as Fire
Alarm System and Chiller System. FAMCO CONTRACTOR approved vendor shall formally submit the
Inspection and Test Plan as part of Vendor Document Submission for FAMCO CONTRACTOR
approval.
Three Major elements are described:
1. Test Coverage
Derived from design specifications and other requirements such as safety Standards or regulatory
codes.
2. Test Methods
This is how the Test Coverage will be implemented like for example Compaction Test or Compressive
Strength Test.
3. Test Responsibilities
The independent laboratory or testing organization shall be responsible for test coverage and test
methods which also includes, what data will be collected and how that data will be stored and
reported.
5.12 Weekly and Monthly Report
During the construction phase of project, FAMCO CONTRACTOR shall furnish weekly and monthly
Reports in line with Client requirements. Monthly Report includes all activities and any testing and
inspection work carried out.
Health and Safety Policy (HSE)
Our commitment to the health and safety of our employees and people working on our sites or
under our management is a keystone of our sustainability goals. In addition, achieving high levels
of pro-active health and safety standards contributes to customer satisfaction, business results and
employee motivation. Anywhere FAMCO CONTRACTOR operates, this policy seeks to:
• prevent workplace injuries and illnesses
• Improve the working conditions and well-being at work
All managers are responsible for ensuring that FAMCO CONTRACTOR health and safety policy is
communicated, understood, implemented and maintained throughout the Group. We take our
commitment to people so seriously that we’ve set up and health and safety roadmap which assesses
a wide range of areas to improve our operations:
• Leadership site security
• Training
• Contractor management
• Management of highly hazardous activities
Protecting our employees through prevention
FAMCO CONTRACTOR is committed to providing a safe working environment for each and every
employee.
The breadth of our commitment is demonstrated in our environment, health and safety policy
deployed through our EHS management system.
In addition, provides Health and on site injury insurance coverage for all our employees, which
currently reaches 100% of our workforce.
Health and Safety Policy
FAMCO CONTRACTOR is committed to providing and maintaining a safe and healthy workplace for
all staff, and to providing the information, training and supervision needed to achieve this.
FAMCO CONTRACTOR will take responsibility for health and safety procedures, however, employees
need to be aware of their responsibilities and comply with the business’ health and safety policy.
Each employee is encouraged to play a vital and responsible role in maintaining a safe and healthy
workplace through:
• Being involved in the workplace health and safety system.
• Sticking to correct procedures and equipment.
• Wearing protective clothing and equipment as and when required.
• Reporting any pain or discomfort as soon as possible.
• Ensuring all accidents and incidents are reported.
• Helping new employees, trainees and visitors to the workplace understand the right safety
procedures and why they exist.
• Telling your manager immediately of any health and safety concerns.
• Keeping the work place tidy to minimize the risk of any trips and falls.
