Quiz Report EXECUTIVE DIPLOMA IN BUSINESS COMMUNICATION
1. Which of the following is/are objective(s) of business communication?
Your Answer : All of the above
Description :
Disseminating information, conveying messages from one party to another party, and promoting
interpersonal relations between/among the communicators - are important objectives of business
communication.
2. Promoting a positive image of the organization is a function of external non-operational communication.
Your Answer : False
Correct Answer : True
Description :
External non-operational communication refers to the exchange of information between an organization
and its external stakeholders, such as customers, suppliers, investors, and the general public. This type of
communication is not directly related to the day-to-day operations of the organization but is instead
focused on building and maintaining relationships with external stakeholders.
3. The _________ must thrive to solve problems that occur while communicating at work.
Your Answer : Communicators
Description :
Communicators must strive to solve problems that occur while communicating at work.
4. Which among the following is the correct definition of communication?
Your Answer : The transmission of messages/information sent from one person, party, and place to
another person, party, and place.
Description :
Communication is the act of exchanging information, ideas, thoughts, or messages between individuals or
groups. It involves a sender who encodes a message and a receiver who decodes it. Communication can
occur through various channels such as verbal, written, or nonverbal means, and it plays a critical role in
human interaction, relationships, and society as a whole.
5. Gossip is a type of grapevine communication.
Your Answer : True
Description :
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Grapevine communication is informal, unofficial communication that spreads through an organization's
social network. Gossip, rumors, and hearsay are common forms of grapevine communication.
6. A way to improve communication skills can be done by __________.
Your Answer : All of the above
Description :
Understanding the purpose of communication helps to ensure that the message is clear and appropriate
for the situation. Understanding the people with whom the communication is taking place can help to
tailor the message to their needs and preferences. Removing barriers impacting communication can help
to ensure that the message is received and understood as intended.
7. Information flows in _______directions.
Your Answer : Upwards, Horizontal, and Downwards
Description :
In organizations, information flows in three main directions:
Upward communication: This is the flow of information from lower-level employees to higher-
level employees or managers. Upward communication may include feedback, suggestions,
reports, and requests for information or clarification.
Downward communication: This is the flow of information from higher-level employees or
managers to lower-level employees. Downward communication may include instructions,
assignments, feedback, announcements, and policy changes.
Horizontal communication: This is the flow of information between employees or departments at
the same level of the organization. Horizontal communication may include coordination,
collaboration, problem-solving, and sharing of information or resources.
8. Which among the following is/ are activity(ies) performed by people in the organization?
Your Answer : All of the above
Description :
All of the above activities - thinking, reading, and writing - can be performed by people in an organization.
9. Personal Communication is important because it promotes a sense of belongingness.
Your Answer : True
Description :
Personal communication can indeed promote a sense of belongingness. Personal communication involves
one-on-one or small group interactions, where people exchange personal information and establish
relationships.
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10. ___________ is/are a factor that influences business communication.
Your Answer : All of the above
Description :
Flattening management hierarchies, new working conditions, and a workforce that is more varied all have
an impact on business communication.
11. A complete communication cycle includes ___________
Your Answer : Both( a) and (b)
Description :
Effective communication requires that the sender can express their message in a way that is easily
understood by the receiver. Equally important in a communication cycle is the ability of the receiver to
accurately understand the message of the sender. This involves listening actively, paying attention to
nonverbal cues, asking clarifying questions, and providing feedback to ensure that the message has been
received and understood correctly.
12. Which of the following function is performed by interpersonal communication?
Your Answer : Both (a) and (b)
Description :
Interpersonal communication performs the function of building understanding and gaining information,
as well as establishing identity and interpersonal needs.
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