INTRODUCTION TO INTERNSHIP PROGRAM

Community pharmacy internship is an essential part of pharmacy education. This enables the BS

Pharmacy students to develop competence in promoting the role of pharmacist in the healthcare setting.

The current internship program was part of pharmacy curriculum and a requirement prior to the licensing

examination.

Southstar Drug is one of the largest drugstore chains in the Philippines. Since 1937, it has carried

a wide range of prescription and over-the-counter pharmaceutical products, and a variety

of food, personal care and health & wellness items. Southstar Drug operates several store concepts, from

stand-alone dedicated pharmacies to stores inside supermarkets, and pharmacies with self-service

convenience sections. Over the years, Southstar drug is committed to its passion in preparing BS Pharmacy

students for their future worksite by providing a real exposure experience in community pharmacy

practice. Southstar drug enhanced its internship program by creating a curriculum which serves as guide

for SSD pharmacists in monitoring and assessing the learning outcomes of our pharmacy interns. Southstar

Drug also offers PHARM-ASSIST Program, to provide financial assistance to interns, who shows an

outstanding performance during their internship. Recipient of PHARM-ASSIST Program are entitled to the

following benefits:

(1) Financial assistance on the review center of choice

(2) Board and Lodging allowance during board exam review

(3) Processing fee allowance on the board exam application

(4) Processing fee allowance on the PRC ID application

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 MODULE 1

TOPIC 1: COMPANY ORIENTATION

Objective:
1. Understand the mission, vision, core values of Southstar Drug
2. Familiarize with the physical arrangement of Southstar branch.
3. Describe the personnel of the community drugstore, and their roles and responsibilities.

Discussion:
Southstar Drug is one of the largest drugstore chains in the Philippines. Since 1937, it has carried
a wide range of prescription and over-the-counter pharmaceutical products, and a variety
of food, personal care and health & wellness items. Southstar Drug operates several store concepts, from
stand-alone dedicated pharmacies to stores inside supermarkets, and pharmacies with self-service
convenience sections. Southstar Drug was founded by the Dy family in Naga City more than 75 years ago.
From a humble mom-and-pop business, the company is now one of the country’s Top 500 Corporations.
Southstar Drug recently acquired Chavez Pharmacy, a drugstore chain in Batangas. Commencing
operations in 1975, Chavez Pharmacy now has seven stores. The acquisition will allow Robinsons Retail to
further expand and strengthen its drug store business. Southstar Drug has now over 500+
stores nationwide and still growing!

• 1937 – Tomas Dy-Makao opens a Chinese herbal pharmacy in the quiet town of Naga. Located in the
southern region of Luzon, he named his business Southern Drug.
• 1950 – Southern Drug begins to offer Western medicine and gradually expands to the rest of the
Bicol provinces. It soon changes its name to New Southstar Drug.
• 1980 – New Southstar Drug’s first store outside of Bicol opens in Metro Manila.
• 1990 – Following its expansion to the other regions, New Southstar Drug is renamed Southstar Drug.
• 2000’s - The company becomes the first drugstore chain to fully implement a centralized POS system
in all its branches.
• 2007’s – Southstar Drug is listed in the Top 1000 Corporations in the Philippines.
• 1010 – Expansion to the Visayas begins in Samar.
• 2011 – Southstar Drug acquires 50 stores from Manson Drug which gives the company market
leadership in Central Luzon.
• 2012 – The company celebrates its 75th anniversary, making it the longest-established drugstore
chain in the country. Southstar Drug enters into a partnership with Robinsons Retail Group -one of
the country’s leading and strongest retail company. The company’s 200th store opens in Nuvali,
Laguna. Southstar Drug is listed in the Top 500 corporations in the Philippines.
• 2014 – The company becomes the first drugstore to use the Supplier Portal and Analytic, a web-
based solution that allows access to information about their products in South Star Drugstore
anytime, anywhere.
• 2015 – The company changed its corporate logo as part of its initiative to communicate for a fresher
look as a strong brand of pharmacy and as a drugstore establishing a youthful and vibrant energy.
The company improves its store design as it continues to aim increase visibility and promote good
health.

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 • 2016 – The company unprecedently opened numerous stores across the Philippines specifically in
NCR, Central Luzon, Calabarzon, Bicol Region, Western and Central Visayas, Northern Mindanao and
Davao Region as of date. The company is now with over 600 stores nationwide.

MISSION

• To become a drugstore of choice in - Service, Trust, Accessibility and Responsibility"

VISION

• To be the most innovative drugstore retailer that delivers the highest customer satisfaction in the
Philippines. Southstar drug will be known for having the most caring employees and for
providing omni-channel solutions that best meet the customer’s preference.

CORE VALUES

R –reliability
Providing the kind of health care service tailor-fitted to the needs of the community,
and being a part of the community itself
E – ethics
Doing what is right even in the face of insurmountable difficulty.
A – accommodation
Taking time to know others, and knowing whom you will affect each day, welcoming
them into your life; putting others first.

C – concern
A step further than simply taking genuine interest in the plight of others; making
them know you care and commit to help.

T – team-spirit
Celebration of being part of something greater; recognizing unity

STORE FORMAT

• Rx: Pharmacy only

• Rx – SM: Pharmacy situated in a supermarket
• Rx – SS: Pharmacy with self-service or grocery area

Activity

Create an organizational chart of your assigned branch and enumerate the roles and responsibilities
of each personnel.

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TOPIC 2: PROCESS IN OPENING A DRUGSTORE

Objective:
1. Explain the general and regulatory requirements needed in opening a pharmacy.
2. Familiarize with some laws that regulate the operation of pharmacy.
3. Describe the laws pertinent to community pharmacy.

Discussion:
The Department of Health (DOH) issued Administrative Order No. 2020-0017 entitled “Revised
Guidelines on the Unified Licensing Requirements and Procedures of the Food and Drug Administration to
provide simplified and streamed regulatory requirements and procedures in applying for License to
Operate (LTO) to FDA-regulated establishments. This administrative order is pursuant with RA No. 11032
which aims to promote transparency in the government, re-engineering of systems and processes to
expedite business and non-business related transactions and RA No. 8792 that promotes the universal use
of electronic transaction in the government services.

The FDA eServices Portal System is developed to provide a streamlined online platform for FDA
Authorization applications. It shall be available for LTO applications of Drug Distributors, Drug Traders,
Drugstores, Retail Outlet for Non-Prescription Drugs, Clinical Research Organizations, and Sponsors. In this
connection, FDA released FDA Circular No. 2020-030 to serve as a guideline on how to navigate FDA
eServices Portal. Below is the diagram showing the process of opening a drugstore.

A. APPLICATION THRU E-SERVICES PORTAL

• Access the online portal through www.eservices.fda.gov.ph and click “Applications” found on the
upper right corner of the system.
• Click on the “License to Operate” followed by “Drug” then on the lower left portion click
“Drugstore”

B. PRE-ASSESSMENT

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 • The FDA evaluator shall inform the applicant through the registered email address the result of
the pre-assessment.

o If passed, the applicant shall receive the order of Payment with Reference Number through
email indicating the fees to be paid.
o If rejected, the FDA evaluator shall notify the reason/s for non-acceptance incorrect or
incomplete data entry.
C. PAYMENT
• Payment of the total application fees as indicated in the Order of Payment (OP) may be settled
on the available channels of payment through an FDA issuance.
• The payment channel will send a transaction report to FDA.
• FDA Cashier Section checks the details and posts the payment in the eServices Portal if payment
is made in full.
o Incomplete payment will not be posted until the full amount as indicated in OP is
settled.
• Applicants will receive an acknowledgement receipt through the registered email address.
D. APPROVAL OF APPLICATION
• Approved: DA shall send the LTO to the registered email address of the applicant.
• Rejected: FDA shall inform the applicant through its registered e-mail address of the reason for
such on the application.
E. RELEASE OF LTO
• Applicant shall receive the LTO in their registered email address and may also be accessed
through the FDA eServices Portal.
• Establishment shall print the LTO on a standard A4 size paper, on full-colored page and in portrait
orientation.
• LTO shall be positioned on the most conspicuous place within the business establishments.
• A QR Code verifier shall be included in the LTO as basis of legitimacy of the document.

Activities

1. What are the documentary requirements in opening a drugstore?

2. Make a flow chart on the process in opening a drugstore
3. Describe each law pertinent to community pharmacy?

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 MODULE 2: PHARMACY FRONT-END OPERATIONS

TOPIC 1: THERAPEUTIC CLASSIFICATION OF DRUGS

Objectives:
1. To be familiarize with the OTC and Prescription drugs available on the store.
2. Classify each drug according to its therapeutic category
3. Explain and differentiate therapeutic terminologies.

Discussion:
Philippine Pharmacy Act define drugs as a pharmaceutical product that pertain to chemical
compounds or biological substances, other than food, intended for use in the treatment, prevention, or
diagnosis of disease in human or animals. Pharmaceutical products can be classified as over-the-counter
(OTC) or prescription drugs. Over-the-counter (OTC) drugs are pharmaceutical products that can be
dispensed even without a prescription. OTC drugs are used for prevention or to treat minor or self-limiting
ailments such as fever, pain, coughs and colds, diarrhea, constipation, and others. In contrast, prescription
or ethical drugs are pharmaceutical products that dispensed by the pharmacists only upon the written
order of a medical doctor after careful evaluation of the specific clinical condition or situation of the
patient.

Therapeutic classification of drugs pertains to groupings of drugs according to the organ or system
on which they act and their chemical, pharmacological, and therapeutic properties. The therapeutic effect
of medicine is a vital knowledge which must be learned and studied carefully by pharmacists and other
health professionals. It is therefore the concern of all health professionals to know what specific drugs can
be supplied most effectively and safely. As a community pharmacist, it is important to know all the
medications available in the pharmacy and its category to fully serve the needs of the customer.

The following are the 22 categories of the PNDF:

1.Medicine acting on Nervous System
• Anesthetics
• Anticonvulsant/Antiepileptic
• Antimigraine
• Antiparkinsonism
• Antipyretic
• Antivertigo
• Medicine for ADHD
• Medicine for cerebral edema
• Medicine for dementia
• Antidepressant
• Antipsychotic
• Anxiolytics
• Hypnotics
• Mood stabilizers
2.Medicine acting on Muskuloskeletal System and Joints
• Antigout
• Anti-osteoporosis

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 • Disease modifying antirheumatic drugs
• Non-steroidal anti-inflammatory drugs
• Skeletal Muscle Relaxants
3.Anti-infectives
• Antibacterials
• Antifungal
• Antiparasitic
• Antiviral
4.Immunologicals
• Diagnostic agents
• Sera and immunoglobulins
• Vaccines
5.Cardiovascular Medicines
• Cardioactive agents
• Antihypertensive
• Medicine for blood lipid disorder
• Medicine for shock
• Chronotropic agent
• Medicines for peripheral artery occlusive disease
• Anticoagulant
6.Diuretics
7.Respiratory Medicines
• Antiasthma
• Medicines for chronic obstructive pulmonary disease (COPD)
• Antitussive
• Respiratory Stimulant
• Surfactant
8.Anti-allergics
• Antihistamine
• Coricosteroids
9.Antineoplastics and Immunosuppressives
10.Medicine Affecting the Blood
• Hematinics
• Anticoagulant
• Antithrombotics
• Thrombolytic
• Antifibrinolytic
11.Blood Products and Blood Substitute
12.Antidotes
13.Gastrointestinal Medicines
• Anticholinergic
• Antiemetic
• Antimotility
• For peptic ulcer
• Laxative/Cathartic
14.Hormones and Hormone Antagonists
• Corticosteroid

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 • Hormonal contraceptive
• Antithyroid medicines
• Insulin
• Oral hypoglycemic
• Antihypoglycemic
15.Medicine Acting on Uterus
• Oxytocics
• Tocolytics
16.Medicines Correcting Water Electrolyte, Acid-Base and Caloric Disturbances
• ORS
17.Diagnostic Agents
• Ophthalmic
• Radio contrast media
18.Dermatological and Mucous Membrane Agents (Topical)
• Antiinfectives
• Antiinflammatory and antipruritics
• Antiseptics
• Keratolytic
• Antipsoriasis
• Emollient
19.Ophthalmological Preparations
• Antiinfectives
• Antiinflammatory
• Medicine for glaucoma
• Local anesthetics
• Mydriatics
• Medicine for Dry Eyes
20.Ear, Nose, and Throat Preparations
• Topical anesthetics
• Topical antibiotic
• Topical antimicrobial combinations
• Topical antibiotic + corticosteroids
• Topical nasal corticosteroids
• Topical nasal decongestant
21.Vitamins and Minerals
22.Disinfectants

Activities
1. Define the therapeutic classification terminologies mentioned in the discussion.
2. Using the format below, enumerate all OTC and prescription drugs in the store and classify according
to its therapeutic use.
GENERIC NAME BRAND DOSAGE STRENGTH OTC or THERAPEUTIC
NAME FORM RX CATEGORY

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TOPIC 2: THE PRESCRIPTION

Objective:
1. Identify the parts of prescription.
2. Differentiate prescription error.

Discussion:
Prescription is an order for medication written by a physician, dentist, or other licensed medical
practitioner and given to the patient for presentation to the pharmacist. It also serves as the professional
relationship among the physician, pharmacist, and patient.

A special DOH Prescription (yellow prescription) issued by a current PDEA Licensed practitioner is
required for a patient to purchase a dangerous drug’s preparation. The pharmacist must be vigilant in
evaluating yellow prescription, since this type of medication may cause dependence and addiction. Yellow
prescription is issued in triplicate copy and must contain the complete data of the prescribing physician,
including the S2 license. The original copy of the prescription shall be surrendered to the drugstore which
dispensed the drug; the duplicate copy will be a copy for the patient; and the triplicate copy will be
retained to the prescribing physician.

PARTS OF PRESCRIPTION

PRESCRIBER INFORMATION

• Contains information about the doctor

PATIENT INFORMATION

• Contains information about the patient

SUPERSCRIPTION

• Section of the prescription that contains the

“Rx” sign, which means “Take thou”

SUBSCRIPTION

• Contains instruction to the pharmacist

INSCRIPTION

• Contains information about the drug

SIGNA

• Contains instruction to the patient on how

to use the medication

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 PRESCRIPTION ERROR
A. Erroneous Prescription
• If the brand name precedes the generic name.
• If the generic name is the one in parenthesis.
• If the brand name is not in parenthesis.
• Erroneous shall be filled. Such prescription shall be kept and reported by the pharmacist of drug
outlet to the nearest DOH office.

B. Violative Prescription
• If the generic name is not written
• If the generic name is not legibly written, only the brand name is legibly written
• If the brand name is indicated but there is an instruction that prevent proper generic dispensing,
such as “No Substitution”
• Violative prescriptions shall not be filled. Such prescription shall be kept and reported by the
pharmacist of drug outlet to the nearest DOH office.

C. Impossible Prescription
• Only generic name is written but it is not legible.
• If the generic name does not correspond to the brand name.
• If both generic and brand name are not legible.
• If the product is not registered with FDA.
• Impossible prescription shall not be filled. Such prescription shall be kept and reported by the
pharmacist of drug outlet to the nearest DOH office.

Activities
1. Get a prescription from the branch, photocopy, and identify the parts.
2. Analyze the prescriptions from the batch, check if there are erroneous, violative, or impossible type
of prescription.

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TOPIC 3: GENERIC DISPENSING

Objectives:
1. Understand and apply the dispensing process in OTC drugs
2. Understand and apply the dispensing process in prescription drugs.
3. Recognize the importance of patient counselling
4. Know how to record prescription.

Discussion:
Dispensing is an important part of pharmacy, in which the pharmacist or pharmacy assistant
(under the supervision of pharmacist) interprets the physician’s requirements on the prescription.

Republic Act No. 6675 or also known as Generic Act of 1988 states that non-prescription or over-
the -counter (OTC) drugs may be dispensed without a prescription in duly licensed drug outlets. Over-
the-counter (OTC) drugs medicines used for symptomatic relief of minor ailments, condition that does
not require direct supervision of a doctor and must be proven to be reasonably safe and well-tolerated.

GENERIC DISPENSING FLOWCHART

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 When dispensing OTC drugs, the pharmacist shall give the necessary information and direction for
use of the drug. Thus, the pharmacist must be familiar with the information found on the label such as:
(1) brand name;
(2) generic name;
(3) therapeutic use of the drug;
(4) potency;
(5) specific warning; and
(6) dosage instruction

In processing a prescription, organized, structured approach will avoid the likelihood of errors and
ensure good practice. Before dispensing the prescription, the pharmacist should double check the
accuracy of the prescription and provide undivided attention when filling the prescription. Below is the
diagram, showing the dispensing process of medicines in Southstar drug.

• Greet the customer with a smile

• Talk to the customer
TAKE THE • Get the order from the customer
ORDER • Repeat the order from the customer
• It is important that the customer confirms that the order is correct after repeating
the order back to them
• Validate the order by comparing the order taken based on the list, prescription,
or the sample that they brought with them.
VALIDATE • If the order does not match, discuss with the customer
• Once the order is validated, proceed to pick the items
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 • Pick the items based on the list or prescription
• Compare the prescription against the actual items picked
• Read and check the name of the item on the packaging itself
COMPARE • Have your SIC or RPh check the items picked and sign the prescription
• Have the cashier process the payment after the SIC or RPh validates the order
• Compare the prescription, actual items picked, and the POS receipt
CONFIRM • Ensure that all of these matches the customer’s order
• If there is a difference, please consult your SIC or RPh for the next steps

• Once the order is complete, validated, and processed, go back to the customer
and discuss the order based on the prescription.
1. What are the items ordered?
DISCUSS 2. When is the expiry date?
3. When should they take the medicine?
4. How much did they give and how much is the change?
5. Return the cards that they used. Don’t forget to check their GoRewards Card

IMPORTANCE OF PATIENT COUNSELLING

• To help the patient to understand the impact of illness in their life and to their families
• To reduce medication errors and the risk of complications
• To minimize the incidence of adverse drug reaction
• Encourage the patient to modify their lifestyle

RECORDING AND FILING OF PRESCRIPTION

The pharmacist is required to maintain prescription files and records in accordance to the standard
set by the FDA. Pharmacy copies of ordinary prescriptions should be retained for 2 years while 1 year for
yellow prescription, after which it should be destroyed.

PARTIAL FILLING OF PRESCRIPTION

Partial Filling of prescription means dispensing less than the number of units prescribed. The
following details must be written on the face of prescription during partial filling:
1. date of partial filling;
2. quantity served and balance;
3. name and address of the drugstore; and
4. signature or initial of pharmacist.

After filling, record the partial filling in the prescription book, and return the prescription to the customer.

Activities
1. Assist the pharmacist in dispensing OTC and prescription drug.
2. Observe the pharmacist in conducting patient counselling.
3. Conduct patient counselling involving OTC drugs.
4. Record prescription.

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TOPIC 4: DISPENSING AND LABELLING OF LOOSE MEDICINE

Objectives:
1. Understand the importance of white label in community pharmacy.
2. Develop skills in dispensing and labeling of loose medicines

Discussion:
Label refers to a display of written, printed, or graphic matter on the immediate container of any
article. It is the primary source of drug information for consumers. The Philippine FDA issued guidelines to
ensure that all drug establishments provide the most accurate information relating to their products.

Dispensing loose medicine in community pharmacy is a common practice. Loose medicines are
removed from their original container (bottle) or not packed individually either in blister or strip packages.
A portable pill counter is used to dispense the right number of medicines based on consumer preference
before it is transferred into a ziplock, which serves as an immediate container. At this stage, the label is
retained in the original container. To ensure that the consumer has clear and concise information, white
label is affixed to the ziplock. The term “white” is used to denote that the medicine is for oral use. White
label contains basic drug information such as brand and generic name, quantity, lot number, expiry date,
and the name of the pharmacist who dispensed the medication. This allows the consumer to use their
medication in the most effective and appropriate way. Below is the process in dispensing and labeling of
loose medicine.

Count loose tablet Transfer the medicine Attach white label

using tablet counter into ziplock

Activities

1. Let the student serve 5 loose medicines.

2. Observe from counting of medicine to labelling.
3. Ensure that the loose medicines are dispensed in a clean, hygienic and organized dispensing
environment to prevent contamination.

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 MODULE 3: WAREHOUSING

TOPIC 1: STORAGE REQUIREMENTS FOR PHARMACEUTICAL PRODUCTS

Objective:
1. Explain the different storage conditions of pharmaceutical products.
2. Understand the importance of cold chain management in temperature-sensitive medicines.
3. Familiarize with the medicines that require cold chain management.
4. Monitor and record the temperature inside the store.

Discussion:
Proper storage of pharmaceutical products is essential to ensure the stability of a pharmaceutical
preparation for the period of its intended shelf life. Pharmacist is expected to monitor and record the
temperature inside the drugstore, adjust the thermostat, if necessary, to ensure that it follows the
manufacturer recommended storage condition. Monitoring and recording of temperature are conducted in
the morning (10 am) and afternoon (3 pm), which is considered as the hottest time in a day. Temperature
monitoring & records must be filed and kept for 2 years.

The following are the different recommended storage conditions:

1. Store in a cold place – the product should be placed in a refrigerator having a temperature not exceeding
8⁰C
2. Store in a cool place – the product should be placed in an environment having a temperature of 8 – 15⁰C
3. Store in a room temperature – the product should be placed in an environment having a temperature of
15 – 30⁰C. The official room temperature is 25⁰C.
4. Protect from light – the product is light-sensitive and should not be exposed to light to avoid product
degradation. It should be packages in a light-resistant container.
5. Avoid from excessive heat - the product should not be placed in an environment having a temperature of
more than 40⁰C
6. Warm temperature – the product should be placed in an environment having a temperature of 30 – 40⁰C

COLD CHAIN MANAGEMENT

Cold chain is a logistic management process for temperature-sensitive products that are at high
risk of spoiling if the right temperature is not maintained. The temperature is maintained at 2-8⁰C from
the manufacturing, transportation, and distribution. Monitoring and recording of temperature start in the
morning. The temperature is recorded in the monitoring chart, adjust if necessary, based on the
manufacturer recommended storage temperature.

Medicines that Require Cold Chain Management

1. Suppositories
2. Vaccines
3. Insulin
4. Cytotoxic Drugs

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 In a community set-up, temperature-sensitive drugs are dispensed together with an ice pack to
ensure that the temperature during transportation will not exceed at 8⁰C. Also, the pharmacist should
inform the customer to avoid placing the drug inside the freezer.

Activities
1. Record the temperature inside the store. Adjust the thermohygrometer, if necessary.
2. List down all the biologicals in the pharmacy and classify based on its therapeutic category
3. Check and record the temperature of bio-refrigerator.

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TOPIC 2: RECEVING OF ITEMS AND QUALITY CHECKING

Objective:
1. Understand the importance of inventory control.
2. Familiarize on the process on ordering and receiving of stocks
3. Explain the difference of FEFO from FIFO

Discussion:
The store manager must procure and maintain a good inventory of items to properly served its
customer. Proper inventory control has a strong and direct effect on pharmacy’s sale. Overstock inventory
results in unnecessary carry cost while understock may lead to a bad customer experience, which can see
patients buying their prescriptions elsewhere. Effective inventory management is necessary to determine the
priority items that needs to procure. This can improve cash flow, increased margin by reducing waste and
improve the service that the company is offering.

Procurement is the process of purchasing items/stocks for the purpose of selling it to the general
public or customers. Pharmacy outlet must procure pharmaceutical products from FDA-registered distributors
only.

The stocks receiving personnel play a crucial role in preventing the company from financial loss by
receiving damaged products and incomplete items. Thorough checking must be conducted to ensure
completeness of deliveries, the quantity and description of the product indicated on the transmittal form must
be tally on the actual product received. The expiry date of the product should also be check to prevent
receiving near expiry products. Any discrepancies must be documented and coordinated to the distributor or
warehouse personnel.

First-expiry-first-out (FEFO) is an inventory management technique in which product that has the
shortest expiry date is placed into the market first. FEFO must be observed at all times to prevent waste by
minimizing the chances of products expiring on the shelf.

Activities
1. Assist the pharmacist in conducting inventory.
2. Assist the receiving personnel in checking of stocks.
3. Check the items displayed on the shelves if it follows FEFO.

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TOPIC 3: POLICY ON RETURN ITEMS

Objective:
1. Explain the different storage conditions of pharmaceutical products.
2. Understand the importance of cold chain management in temperature-sensitive medicines.
3. Familiarize with the medicines that require cold chain management.
4. Monitor and record the temperature inside the store.

Discussion:
Pharmacist must be vigilant in checking and monitoring of expiry dates of the items in the shelves to
ensure that all dispensed items are in good condition. All expired, damaged and rejected stocks are removed
from the shelves and placed in a designated area/cabinet, which are away from the good stocks. Non-
returnable stocks will be inventoried and disposed according to the requirements of the DENR – Department
of Environment and Natural Resources. Returnable stocks should comply with the following protocols:

A. NEAR EXPIRY PRODUCTS

1. Pull-out of near expiry products is scheduled every 1st week of the month.
2. All near expiry products must be consolidate and check by the stock analyst.
3. Stock analyst will document all expiring items using “Withdrawal Slip”.
4. Withdraw slip are filed by the Stock Analyst.
5. All expiring products is delivered to RG department for checking, counting, and sorting.
6. After checking, RG Department issues an invoice to be pick-up by supplier.
7. All invoices are filed at the RG Department.

B. DAMAGED PRODUCTS
1. Items returned due to manufacturing defect/damaged should be in original and unopened seal.
2. Contents should be at least 80% of the original packaging.
3. Stock Analyst will return all products using the Withdrawal slip as proof of return.
4. Stock Analyst will return all products using Withdrawal slip as proof of return.
5. Stock analyst will document all expiring items using “Withdrawal Slip”.
6. All branches will pull-out the said expiring products every 1st week of the month.
7. All damaged products will be delivered to RG Department for checking, counting and sorting.
8. RG Department will issue an invoice to be pick-up by supplier.
9. All invoices will be filed at the RG Department for documentation purposes

C. INITIAL STOCKS
1. New product is being introduced in the market
2. Can be partially returned on the 2nd month if it’s not moving
3. Buyers will advise on the 1st day of every month for non-moving Initial stocking products to be
returned.
4. Initial stocking should be returned directly to Warehouse dept

D. LOOSE STOCKS
1. Items should not be cut into pieces
2. If loose stocks are more than 10 tablets, please include the box with the same lot no. & expiry date

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 3. Good stocks should be transferred to “mother branch” ZNG3 for Bicol EPC for Manila and PAC4 for
Region 3.
4. Mother branch should consolidate & return the stocks according to schedule specified.

Activities
1. Assist the pharmacist in checking and segregating returnable items.
2. Assist the pharmacist in processing returnable items

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This document is solely for internship purposes of Southstar Drug only. This may not be copied nor reproduced
without prior consent
 MODULE 4: ACCOUNTING AND FINANCE

TOPIC 1: SENIOR CITIZEN DISCOUNT

Objective:
1. Learn on how to compute discounts on medicines.
2. Know the process in dispensing medicines for senior citizen.

Discussion:
Expanded Senior Citizens Act of 2010 or also known as “Republic Act 9994 provides an array of
benefits, privileges, and assistance to senior citizens such as 20% discount and exemption from the value-
added tax (VAT) including medicines, dietary supplements, vitamins, herbal products. FDA released a
guideline (AO 2010-0032) addressed to drugstore, hospital, medical and allied health workers in executing
mechanisms of fair discounts while preserving the economic viability of companies and drug retail outlets.

Guideline and Mechanism for the Availment of Discount on Medicines:

As per FDA advisory 2014-054, senior citizen may avail the 20% discount on medicine by
presenting any of the following documents:
a. Senior Citizen ID
b. Prescription
c. Purchase Slip Booklet
d. Passport or any government-issued ID indicating an elderly’s birthday
2. The VAT shall be initially deducted from the retail price, followed by 20% discount.
Retail Price (with VAT) 100.00
Less VAT (100/1.12) 10.71
Net Retail Price 89.29
Less 20% Discount 17.86
Senior Citizen’s Price 71.43
3. The discount is non-transferable.
4. Double discounts are not allowed.
5. The drugstore may limit the dispensing of OTCs for supply of one day but not to exceed to a
maximum of 7 days supply.

A. PRESCRIPTION DRUGS
Receives and checks Ask for Dispense (must not exceed on
the validity of regulatory the qty stated in prescription)
prescription requirements & Patient counseling

B. OVER-THE-COUNTER

Ask for
OTC Drugs Dispense (1-7 day supply only)
regulatory
& Patient counseling
requirements

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This document is solely for internship purposes of Southstar Drug only. This may not be copied nor reproduced
without prior consent
 Activity

1. What are the documents that are needed to present in availing senior citizen discount?
2. A senior citizen buys the following products at the pharmacy:
(a) 2 tubes of topical antibacterial ointment cost P125 per tube;
(b) 21 tablets of antibiotic cost P88 per tablet;
(c) 10 tablets of biogesic cost P4.50 per tablet.
How much is the price of total items after giving 20% discount per item.

21
This document is solely for internship purposes of Southstar Drug only. This may not be copied nor reproduced
without prior consent