FOCUS PDCA
............................................................................االسم ..... :إيمان عبدالمنعم عثمان عبدالغفار
.....................................................................الوظيفة ............ :ممرضة
...........................................................................جهة العمل ...... :اإلدارة الطبية بالشهداء
رقم الدبلوم .………٨٦………………… :
كمتطلب للحصول على دبلومة ادارة الجودة الشاملة فى الرعاية الصحية
باكاديمية السادات للعلوم االدارية
تحت اشراف
االستاذ الدكتور /خالد احمد مصطفى
المدرب الدولى المعتمد والمحاضر باكاديمية السادات للعلوم االدارية
F Find A process needing improvement
O Organize A team
C Clarify The process
U Understand The problem causes
S Select The desired improvement
P Plan For improvement
D Do Implement the plan
C Check Continuous Assessment
A Act Regulate the process if not OK
1
1- Find A process needing improvement (Brain storming + Priority Matrix)
Process needing improvement Severity Frequency Needed Cost Total Selected
(Brain storming) high=3 high=3 high=1 score process
moderate=2 moderate=2 moderate=2
low =1 low =1 low =3
1
Mission
Problem: Specific & Measurable
…………………………………………………………………………………………………………………………………………..
Goal: SMART
…………………………………………………………………………………………………………………………………………..
2
2- Organize A team
Name Job description Position in team
1 Eman Abd El Monam Osman Leader
2 Member
3 Member
4 Member
5 Member
Confirm Mission
Problem: Specific & Measurable
…………………………………………………………………………………………………………………………………………..
Goal: SMART
…………………………………………………………………………………………………………………………………………..
3
3- Clarify The process
(Flow CHART)
4
4- Understand The problem causes
Fish Bone
5
Pareto Chart
Causes Frequency %
1 40
2
3
4
5
6
7
8
9
10
Total 500 100
Causes (Decreasing order) Frequency % Cumulative %
100
Total 100
6
Pareto diagram
Vital few
1 = ……………………………………………….……………………………………………………………
2 = ……………………………………………….……………………………………………………………
7
5- Select The desired improvement (Remedy selection Matrix)
Vital few Remedy Impact on Needed Needed Total Selected
problem Time Cost score remedie
high=3 long=1 high=1 for s in
moderate=2 moderate=2 moderate=2 remedy order
low =1 short =3 low =3
1
6- Plan For improvement (Planning matrix)
Selected Remedies in order Who (responsible) What (tasks) When (dead time)
1
7- Do (Implement the plan)
Start time of project….…………………………………………..
End time of project ……………………………………………….
8
Implementation time …………………………………………..
8- Check (Continuous Assessment by FeedBack Loop)
آلية المتابعة
آلية التقييم المعيار
آلية المحاسبة
9- Act (Regulate the process if not OK)
If not ok the regulation will be ………………………………………………………………………………………..
