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PLAN THE HILOT WELLNESS PROGRAM OF CLIENTS
1. What is the most important factor to consider in planning hilot wellness program?
Answer: Vital Signs
2. What is the importance of hilot wellness massage for the client?
Answer: For Relaxation
3. What are the four (4) elements need to be balance? What are the three (3) faculties should be in harmony?
Answer: Fire, Water, air and earth. Mind, body and emotion
PROVIDE PRE-SERVICE TO CLIENTS
1. What is the first thing you do when you meet your client?
Answer: Greet and introduce yourself with a smile
2. In case if there is no receptionist, how will you handle last minute booking/appointment?
Answer: Inform the client of company policies regarding cancellation, ask client time preference for re-scheduling of service
and check if it is feasible.
3. A client arrived and the room is not ready, how will you handle the situation?
Answer: Usher client to a comfortable waiting area and offer refreshment and some reading materials, inform management
regarding reasons for delay and implement remedial measures according to the company policies and procedures.
4. How will you prepare yourself before handling a client?
Answer: Proper grooming (e.g. well combed hair, trimmed fingernails, good oral care.
5. How do you introduce other services being offered by the establishment?
Answer: Provide brochures and other informational materials of other menu of services. Explain of the other service
APPLY HILOT WELLNESS MASSAGE TECHNIQUES
1. What is the code of conduct that you should observe while doing the hilot wellness massage session?
Answer: Explain the procedure, do not engage the client in a conversation, and avoid cell phone or any electronic gadgets. No
up-selling of products.
2. What is the proper application of lubricant on a client?
Answer: Place the dorsal part of your hand on the area to be massaged. Pour lubricant o your palm and warm it then spread
on the area to be massage.
3. What area the general directions of hilot wellness massage?
Answer: generally towards the heart hot part to cold, lumps towards lesser lumps.
4. What parts of the body are used by the hilot wellness massage practitioner in performing the massage?
Answer: Thumbs, finger pads and palm.
5. How will you evaluate/validate the effect of the hilot wellness massage aside from asking your client?
Answer: Scanning
PROVIDE POST- ADVICE AND POST- SERVICES TO CLIENTS
1. What are the methods used by your company in informing the client that the hilot wellness massage session is over?
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Answer: Bell, tapping the client, music, whispering to the client that the session is over.
2. How will you encourage your client to return for another session?
Answer: Explain the benefits of having a regular hilot wellness massage.
3. What can you do to recharge your energy in between hilot wellness massage sessions?
Answer :Do self- massage, drink fluids, breathing exercises, meditate, eat
4. What information regarding your client should be kept confidential?
Answer: All information
5. How will you protect your integrity as a hilot wellness massage practitioner?
Answer: By not engaging in any sexual activity with the client, by not engaging in an unethical behaviors e.g. demanding for
tips, dating with client, servicing client during day-off, spreading information about the client, not bad mounting colleagues.
ACCEPTABLE ANSWERS ARE:
PLAN THE HILOT WELLNESS PROGRAM OF CLIENTS
1. Enumerate five (5) areas of the body that need special care while doing hilot wellness massage session. Why?
Answer: Face, interior of the ear, anterior triangle of the neck, posterior triangle of the neck, axilla area, elbow (antecubital
fossa, area of the notch and anterior throat, umbilicus area, abdomen, sciatic notch femoral triangle, low back, popliteal fossa,
erogenous zones, because of the sensitive structures of the area.
2. What are the ten (10) major systems of the human body?
Answer: Skeletal, muscular, integumentary, circulatory, respiratory, digestive, excretory, nervous, endocrine and reproductive
system.
3. What is anatomy and physiology?
Answer: Anatomy is the study of structure of the human body. Physiology is the study of functions of the body.
4. What does establishing rapport mean? Enumerate at least two (2) examples on how to establish rapport.
Answer: Establishing rapport means establishing linkages or bonding with the client towards harmonious relationship.
5. Enumerate, describe and give the importance of three draping techniques.
Answer:
Top cover draping – cover the top of the body using towel.
Diaper or contour Draping- to cover the private parts of client’s body using towel or bed sheet?
Full sheet draping-to cover the whole body with bed sheet or linen to provide warmth and respect ones privacy.
Provide service to clients
1. What is the importance of health history profile taking?
Answer: To know if there are specific contra-indications.
2. Your client has a BP of 90/60, which is the systolic pressure? Which is the diastolic pressure? What do you mean by the
systolic and diastolic pressure?
Answer: 90 is the systolic pressure and 60 is the diastolic pressure. Systolic pressure is the highest force resulting from a
vernacular contraction. Diastolic pressure is the lowest force during vernacular relaxation.
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3. What are the possible areas used in taking body temperature?
Answer: Axilla, oral and rectal
4. What is the unethical consideration in the practice of the hilot wellness massage?
Answer: Practicing without proper training and certification from a duly accredited training and assessment center.
5. What do you do if a client offers you a ride home after your tour of duty?
Answer: Politely turn down the offer and explain company policies and guidelines.
Apply hilot wellness massage techniques
1. Describe the five (5) hilot strokes?
Answer:
Hagod- long deep strokes usually used for the extremities and the back.
Haplos- short light strokes
Pindot- one finger press
Pisil- two finger press
Piga- grasping with the hand.
2. What are the different ways of scanning?
Answer: Hand scanning and leaf scanning
3. What should you take note whole performing the hilot wellness massage? How will you handle such situations?
Answer: General client’s reaction, complaints of pain and discomfort.
4. What is hematoma, what kind of body vessel is affected? How do you prevent the occurrence of hematoma?
Answer: Bruising capillaries. Avoid extreme pressure and prolonged manipulation
5. What is orthostatic hypertension? What are the signs and symptoms of orthostatic hypertension? What precautionary
measures can you institute do to prevent these incidents?
Answer: Sudden drop of blood supply to the brain due to abrupt change of position. Light headedness, dizziness, pallor.
PROVIDE ADVICE ON POST- HILOT WELLNESS SERVICES
1. What is the most important advice that you should give your client after a hilot wellness massage?
Answer: Don’t take a bath at least 6-8 hours?
2. What aftercare services should you offer to the client?
Answer: Warm drink, allow client to rest, assist client to the lounge or change room
3. How will you ask the client his/her reaction regarding the session?
Answer: How was the hilot wellness massage?
4. How often can a client avail of hilot wellness massage in a week?
Answer: Every other day for relaxation
5. Demonstrate how you will introduce other wellness products and services to a client?
Answer: Provide brochures, suggest/offer and explain other services available without being pushy.
