TQ: Automation dumps
1.An organization using Robotic Process Automation (RPA) wishes to verify the quality and
results of their automated processes to understand the issues and risks and determine whether
the processes are performing as expected. Which element of RPA should they use to manage
and track their automated processes?
A.Robots
B.Digital Worker
C. Design Tools
D RPA Controller
Answer:C
2.A large organization is struggling to close the gaps in skill levels that exist between
its employees and those from competing companies.
How can automation help the organization solve this problem?
Ans:by handling the most complex work tasks through automation
3.Intelligent Automation expands on simpler forms of automation through the use of which
technology
Ans:DevOps
4.How does Accenture’s SynOps help clients better manage their systems operations?
Ans:by allowing clients to improve the ways their people and technology work together
5.A regional bank implemented an automated solution to streamline their operations for
receiving and processing checks/cheques. They would like to further enhance the solution to
recognize signs of potential check fraud and alert their security teams accordingly.
Which technology could be combined with the current solution to do this?
Ans:Machine Learning
6.A small business specializing in computer repair implements an automated process that
routes customer requests to the technician best suited for the job. Though the automated
solution only reduces a few minutes of time from each request
Ans:cumulative
7.What is the best way to describe automation?
Ans:saving time and money by improving the quality, accuracy, and precision of tasks
8.To resolve client queries, customer support professionals must gather customer data from a
variety of sources, such as databases, phone calls, e-mail, and online chats. This is time-
consuming and can negatively impact the customer journey. What is something Intelligent
Automation can do to improve this process?
Ans:enabling the analysis of unstructured data
9.In the context of automation strategy, what is a Center of Excellence?
Ans:central server where all of an organization’s automation software is hosted
10.What describes Accenture’s approach to automation, both internally as well as for clients?
Ans:using automation to make businesses and people more effective
11.What is a best practice when approaching an automation effort?
Ans:acquiring new resources before starting automation work
12.What is an example of a task that could be automated?
Ans:recurring task that repeats the same workflow each time, but with different data
13.A client asks for help planning and implementing an enterprise platform transformation,
ensuring proper integration of their currently automated solutions. Which Accenture tool would
best help the Project Lead begin this process?
Ans myConcerto
14.How can a robot differentiate between positive or negative product reviews?
Ans:by applying sentiment analysis to the review text
15.Which describes Personal Automation?
Ans:automating simple, repetitive tasks through user-friendly software applications
