Important Questions
1. Tell me about a time where you made mistake?
Answer: - During a group project in college, I was responsible for collecting
everyone's contributions and compiling the final report. In my rush to finish,
I accidentally left out one team member’s section. This caused some
confusion during our presentation. When I realized the mistake, I quickly
apologized to my team and took responsibility. I immediately added the
missing section and re-submitted the report. From this experience, I learned
the importance of double-checking my work and ensuring everything is
complete before finalizing it. This taught me to be more thorough and
careful, which I believe is essential in any role.
2. Tell me which decision you took on the spot?
Answer: - During a class presentation, our projector suddenly stopped
working. I quickly decided to use my laptop and gather everyone around so
they could still see the slides. This way, we could continue the presentation
without losing time. This experience taught me to stay calm and think
quickly when unexpected things happen.
3. How can you describe in 3 words and why?
Answer: - Friendly, Attentive and Adaptable
I enjoy meeting new people and creating a positive atmosphere, which helps
passengers feel comfortable and welcome. I pay close attention to details and
passengers’ needs, ensuring that everyone has a pleasant and safe flight. I
can handle unexpected situations calmly and efficiently, adjusting to any
changes or challenges that arise during the flight.
4. What are advantages of being a Cabin Crew?
Answer: - Working as a cabin crew member helps in developing essential
personal skills such as communication, problem-solving, and adaptability.
These skills are not only valuable in your professional life but also beneficial
in your personal growth and interactions. Being a part of a cabin crew
requires excellent teamwork. You work closely with other crew members,
which helps you develop strong team-building and collaboration skills.
These experiences teach you the importance of working together to achieve
common goals The airline industry offers numerous opportunities for career
advancement. Starting as a cabin crew member can lead to positions such as
senior cabin crew, cabin crew trainer, or even management roles within the
airline industry.
5. What are disadvantages of being a Cabin Crew?
Answer: - Cabin crew members often work on irregular schedules, including
nights, weekends, and holidays. This can make it difficult to maintain a
consistent routine or spend time with family and friends. Flights can be long
and sometimes require extended periods of standing and walking.
Additionally, turnaround times between flights can be short, leading to long
working hours with minimal rest. Dealing with a diverse range of
passengers, including those who are anxious, upset, or unwell, can be
emotionally taxing. Cabin crew members must handle conflicts,
emergencies, and high-pressure situations calmly and professionally.
6. What are roles and responsibilities of Cabin Crew?
Answer: - As a Cabin Crew member, their main job is to keep passengers
safe and happy during flights. That means they make sure everyone knows
what to do in case of an emergency and Passenger feel comfortable
throughout the journey. They help with things like serving meals, keeping
the cabin clean, and assisting passengers with whatever they need.
Communication is important too; they make sure everyone knows what's
going on and that everyone can understand each other. If anything,
unexpected happens, they are ready to handle it calmly and make sure
everyone stays safe. Overall, they are on board to make sure passengers have
a smooth and enjoyable flight experience.
7. What qualities should a Cabin Crew have?
Answer: - Willingness to work irregular hours including nights, weekends,
and holidays. Ability to adapt to changing schedules and environments.
Ability to work well with others and contribute to a cohesive team
environment. Coordination and cooperation with other crew members to
ensure smooth operations. Quick thinking and the ability to make decisions
under pressure. Ability to handle emergencies and unexpected situations
calmly and efficiently.
8. Do you think Grooming is Important?
Answer: - Grooming to me means presenting oneself in a professional
and polished manner. It's about paying attention to personal appearance,
hygiene, and attire to reflect the Personality. This includes neat hair, clean
nails, well-maintained skin, and wearing appropriate clothing. Grooming
also involves displaying confidence, good posture, and a positive attitude
during interactions with anyone.
9. Why should choose you? Or what makes you stand out from the crowd?
Or why should we hire you? What makes you unique?
Answer: - I am highly enthusiastic about starting my career in the
aviation industry. My energy and positive attitude will contribute to a
positive atmosphere on board and enhance the overall passenger
experience. As a fresher, I bring a fresh perspective and a strong
willingness to learn. I am highly adaptable and can quickly pick up new
skills and procedures. My ability to adapt will help me handle the
dynamic and fast-paced nature of the cabin crew role. I have a strong
passion for providing excellent customer service. I genuinely enjoy
helping people and ensuring they have a positive experience, which is
essential for a cabin crew role.
10.What are your strengths?
Answer: My strengths are Communication, Empathy and Problem-
Solving Skills.
I possess strong verbal and written communication skills, which are
essential for interacting effectively with passengers and colleagues. Clear
communication ensures that instructions are understood and helps in
providing excellent customer service. I have a natural ability to empathize
with others and understand their needs. This empathy, combined with a
strong customer service orientation, allows me to provide personalized
and attentive service, ensuring passengers feel valued and comfortable. I
am a quick thinker and adept at resolving issues under pressure. My
problem-solving skills enable me to handle emergencies and challenging
situations calmly and efficiently, ensuring passenger safety and
satisfaction.
11.What are weaknesses?
Answer: - Perfectionism and Public Speaking.
I have found public speaking to be a challenge. While I am confident in one-
on-one interactions and small groups, speaking to larger audiences can make
me nervous. To overcome this, I am actively seeking opportunities to
practice public speaking, such as participating in workshops and volunteer
activities that require me to speak in front of groups. Sometimes, I tend to be
a perfectionist, striving to ensure that every task is completed flawlessly.
While this attention to detail can be beneficial, it can also lead to spending
more time than necessary on certain tasks. I am learning to balance my
desire for perfection with efficiency by setting realistic goals and deadlines.
12.What is Customer Service?
Answer: - Customer service is the support provided to customers before,
during, and after they buy or use a product or service. It involves helping
customers with questions, resolving problems, and making sure they are
satisfied with their experience. Good customer service includes clear and
friendly communication, quick and effective solutions to issues, and a
focus on understanding and meeting customer needs. It's about creating a
positive experience that encourages customers to return and recommend
the business to others.
13.Why Cabin Crew not any other work?
Answer: - the role offers the opportunity to provide exceptional customer
service in a dynamic and fast-paced environment. Cabin crew members
interact closely with passengers, ensuring their comfort and safety
throughout flights. This direct engagement with people from various
backgrounds can be personally fulfilling for those who enjoy helping
others and building positive relationships. Additionally, the cabin crew
profession promotes teamwork and collaboration, as crew members work
closely together to manage flights efficiently. This fosters a sense of
camaraderie and mutual support among colleagues.
14.How did you prepare for the Interview?
Answer: - To prepare for my cabin crew interview, I did several things.
First, I researched the airline to understand its history, routes, and what
they expect from cabin crew. I also studied the job description carefully
to know about safety rules, customer service, and working as part of a
team. I practiced answering common interview questions about customer
service, teamwork, and why I wanted to join the airline industry. I
thought about my own experiences in customer service and teamwork to
have examples ready. I also prepared questions to ask them about the job
and career opportunities. Finally, I made sure to dress neatly and
confidently for the interview.
15.What do you do in your free time?
Answer: - Learning Skills
Helping
Reading
Travelling
Ans: - During my free time, I engage myself in learning new things like
cooking and being creative on social media. I also enjoy watching
documentaries, podcasts, and TED talks. Sometimes, I go out with my
friends to explore new places.
16.Why aviation?
Answer: - Aviation interests me because it combines my love for travel
and helping people. I'm fascinated by airplanes and how they work.
Working in aviation means I can travel to different places and meet new
people every day, which excites me. I also enjoy the challenge of
providing excellent customer service and ensuring passengers have a safe
and comfortable journey. The dynamic environment of aviation, where
every day can bring something new and unexpected, appeals to my desire
for excitement and learning. Overall, aviation offers me the opportunity
to pursue my passions while making a meaningful impact on passengers'
experiences.
17.How long are you planning to stay with us?
Answer: - I plan to stay with your company for the long term, as I am
excited about the opportunity to grow and develop my career here. I am
committed to contributing positively to the team and the company's goals.
I see this position as an important step in my career path, and I look
forward to learning from experienced colleagues, gaining new skills, and
advancing within the organization. My goal is to build a successful and
fulfilling career with your company, contributing my best efforts and
dedication to our mutual success
18.Where do you see yourself in next 5 years?
Answer: - In the next five years, I see myself growing and advancing
within the aviation industry. My goal is to excel in my role as a cabin
crew member, gaining experience in providing exceptional customer
service, ensuring passenger safety, and contributing effectively to my
team. I aim to take on additional responsibilities and possibly progress
into roles such as senior cabin crew or pursue opportunities in crew
training or management. I am committed to continuous learning and
development, including participating in relevant training programs to
enhance my skills and knowledge. Ultimately, I aspire to build a
successful career with opportunities for personal growth and contribution
to the airline's success.
19.how would you define success?
Ans: -For me, success is accomplishing what I set out to do and feeling
proud of my achievements. Being a fresher, it might mean learning new
skills, doing well in job, and being recognized for my efforts. It's about
feeling satisfied and happy with my progress and contributions.
20.Can you name 3 skills that would benefit our company, if you get hired?
Answer: -
• Adaptable
• Strong Communication
• Customer Focus
• Soft skills training
• Calm and composed
Ans: - I can effectively communicate with passengers and crew members,
ensuring clear instructions are given and understood. This helps maintain
a positive atmosphere onboard and resolves any issues swiftly. I am quick
to adapt to new situations and environments, allowing me to handle
unexpected challenges during flights calmly and efficiently. This ensures
that I can maintain high-quality service standards regardless of the
circumstances. I am committed to providing exceptional customer
service, prioritizing the needs and comfort of passengers throughout the
journey. This helps create a positive and memorable experience for
passengers, enhancing the reputation of your company.
20 More questions: -
1. Why were you rejected in last interview? What went wrong? Have we
met before?
2. Who is your role model?
3. What motivates you?
4. What is your favorite TV character?
5. Describe yesterday
6. Describe last weekend
7. What are your plans for tomorrow?
8. Describe about the last festival
9. Describe your daily routine.
10.What makes you happy? what makes you sad?
11. What do you know about us?
12. Tell us about your memorable day.
13. Introduce yourself in Hindi.
14. What makes you unique?
15. What do you like about our Airline?
16. Why Cabin Crew Job role is Challenging?
17. Describe your communication skills?
18. Is learning fun?
19. What habits would you like to change?
20. What is more important physical or mental health?
