Fares Samir Mansour
Mobile Number: +20 155 3012 991
Email Address:
[email protected]LinkedIn: www.linkedin.com/in/fares-samir-3b5756266
Tremendously organized, well-prepared, methodical, hard-working person in a suitable environment, also a
great team member with strong interpersonal skills, eager to learn new things, and ready to approach the
work and complete tasks in a proactive and dynamic manner.
Objective:
I am seeking to secure employment with a reputable company that values innovation and excellence. I aim
to leverage my skills and training in business studies to contribute meaningfully to the organization’s
success. By applying my analytical abilities and knowledge of market trends, I hope to drive effective
strategies that enhance overall performance. Additionally, I am eager to collaborate with a dynamic team,
where I can further develop my expertise and contribute to a positive workplace culture. Ultimately, I aspire
to grow within the company, taking on new challenges that will allow me to make a lasting impact.
Languages:
Arabic (Mother tongue)
English (Excellent) - C1
Skills:
Microsoft Programs (Excel, PowerPoint, Word, Indesign, etc..)
Computer Skills
Problem-Solving Skills
Communication Skills
Organization Skills
Adobe Photoshop
Adobe Illustrator
Strategic Planning
Email Writing Skills
Work Experience
Front Desk Receptionist - 2022 [2 Months]
Sunrise Alex Avenue Hotel | Alexandria
Ensured that both the Front Office Manager and Reception Supervisors were kept up-to-date on any relevant
feedback from guests and, or, other departments.
Handled payments through cash, checks, and credit cards.
Responsible for the day-use desk.
Retort telephonic and in-person queries related to hotel services and resolve any issues.
Liaised with other departments of the hotel.
Arranged brief tours of the hotel's rooms and facilities.
Participated in every training session in the hotel.
Managed group bookings for meetings and conferences.
Managed the hotel booking system.
Graphic Designer - 2020/2023 [3 Years]
Black Fire Advertising Company | Alexandria
Designing logos, brochures, corporate cards, indoor and outdoor printing, and printing shirts, mugs as well as all
types of printable stuff.
Responsible for managing the whole operation under the manager by directing, and observing the whole process
with the customers.
Responsible for reporting any issues about the products and making decisions about quality assurance urgent
tasks.
Customer Service Representative - 2020 [5 Months]
Altice USA | Cable Television Company
Received +120 calls per day, fulfilling customers' requirements, and solving their telecommunications issues.
Checked customers' bills and explained everything shown on the bill, if needed.
Upgraded or downgraded the package under the customer's request.
Setting appointments for technicians to be sent for technical support in the United States of America.
Educational Background
Graduate 2009/2010 - 2018
Victoria College School - Secondary School | Alexandria
Secondary Education/ 5th place on the Literature Department Grade A (Excellent with honors) [94.6%]
Graduate 2019/2020 - 2023
Faculty of Tourism, Hotels and Heritage Management (THHM) | Alexandria University
Grade A (Excellent with honors) CGPA: 4.000 [100%] - Bachelor's degree
Extra-Curricular Activities
ADIP Alexandria University Fifth Conference, Faculty of Medicine Discussing Research Project:
Investigating the Role of Influencer Marketing in Promoting Domestic Tourism in Egypt: Raising
the influence of Para-social Relationships (Certified), Awarded as the “Best Research Presenter”
March - 2022 - Researcher
Russian House Media Club Discussions of Russian /African Relations
March - 2022 - Presenter
Project: Architectural Repurposing of Heritage Buildings in Alexandria within the scope of the
Tourism Industry
March/May - 2022 - Team Leader: Faculty of Tourism & Hotels Alexandria University in collaboration with
Senghor University
Symposium "Stories from Arab and/or African Perspectives: Languages, Literature and Beyond"
held by the English Department at the Faculty of Education/ Alexandria University
18 April - 2019 - Team Leader and Organizer
Certificates
Alexandria University Academic International Computer Driving License (ICDL) Course (45 hours)
December 21, 2023
Alexandria University English Proficiency Test 2023 - AUEPT, Scored 97 out of 100, ranking 1st on the
Batch - Excellent Grade (A)
August 22, 2023
Digital Marketing Certified Course - HubSpot Academy
February 17, 2023 - March 18, 2024
SEO Fundamentals Course with Greg Gifford
February 17, 2023 - February 17, 2024
SEO II (Search Engine Optimization) - Implementing Advanced SEO Tactics Certified Course - HubSpot
Academy
February 17, 2023 - March 18, 2025
Egyptian Ministry of Communications and Information Technology - The Digital Marketing
Challenger Track Certified Scholarship
February 16, 2023
Google Digital Garage - The Fundamentals of Digital Marketing Certified Course
February 3, 2023
Customer Service Course - American Chamber of Commerce in Egypt (CDC)
24 April - 2022 Certified
English for Tourism - Hotel Reception and Front Desk - Revised (CPD Certificate)
23 July - 2022
Active participation in professional advice workshops within the framework of the Meshwari project of
UNICEF - Ministry of Youth and Sports (Career Coaching Course)
23 November - 2021
Comsys Booking System Academic Course
2021 - 2022 Certified
Amadeus Airline Ticketing Academic Course
2021 - 2022 Certified
Active participation in professional advice workshops within the framework of the
Mashwari project of UNICEF - Ministry of Youth and Sports (Career Coaching Course)
February 2021
Outstanding Performance 2022 Holding 1st place among 160 Total Batch Members, THHM
Department, Faculty of Tourism and Hotels, Alexandria University
2022
Outstanding and Distinguished Performance with Highest Grades in Literature Department 5th
place on 430 Total Batch Members, Victoria College
2018
Pre - ICDL "SMART Group"
April - 2011
All references will be available upon request...
