OWNERS GUIDE AND

INSTALLATION INSTRUCTIONS

COMMERCIAL
AIR TO WATER
HEAT PUMP WATER HEATER
SS I F I E
LA
D
C

This water heater must be installed and serviced by a qualified person.

Please leave this guide with a qualified professional.
WATER QUALITY
ANSI/NSF-5

AP22851
Commercial Air to Water Heat Pump Water Heater 2

CONTENTS
INTRODUCTION................................................................................................................................3
SAFETY.............................................................................................................................................3
ABOUT YOUR WATER HEATER......................................................................................................4
HOW YOUR WATER HEATER WORKS...........................................................................................7
REGULAR CARE...............................................................................................................................9
WATER SUPPLIES..........................................................................................................................11
SAVE A SERVICE CALL.................................................................................................................12
INSTALLATION................................................................................................................................14
HEAT PUMP AND TANK ASSEMBLY............................................................................................25
MANIFOLD INSTALLATIONS.........................................................................................................29
CONNECTIONS - PLUMBING........................................................................................................32
CONNECTIONS ELECTRICAL.......................................................................................................34
COMMISSIONING............................................................................................................................45
DRAINING THE WATER HEATER.................................................................................................55
TROUBLE SHOOTING....................................................................................................................56
AUTOMATIC DEFROST..................................................................................................................57
ACCESSORIES................................................................................................................................58
WARRANTY......................................................................................................................................59

TECHNICAL SUPPORT LINE

Rheem: 800-432-8373
Raypak: 805-278-5300

ORDER CENTER
Rheem: 1-800-621-5622
Raypak: 805-278-5300

RHEEM WATER HEATERS

800 Interstate Park Dr.
Montgomery, AL 36109
Website: www.Rheem.com
e-mail: [email protected]
 3 Commercial Air to Water Heat Pump Water Heater

INTRODUCTION
Only a licensed person will give you a Compliance Certifi- NOTE: The instructions in this manual are for the use of
cate, showing that the work complies with all the relevant qualified individuals specially trained and experienced in
standards. the installation and maintenance of this type equipment
and related system components. Installation and service
personnel are required by some states to be licensed.
Persons not qualified shall not attempt to install, service,
or maintain equipment.

SAFETY
Your safety and the safety of others are very important.
There are many important safety messages in this manu-
al and on your appliance. Always read and obey all safety ! DANGER
messages.

This is the safety alert symbol.

!
og-
Im-
Recognize this symbol as an indication
of important Safety Information!

This symbol alerts you to potential hazards

that can kill or hurt you and others.
HOT

DANGER

WATER TEMPERATURE SETTING

BURN
Safety and energy conservation are factors to be consid-
ered when selecting the water temperature setting of the
water heater. Water temperatures above 125°F (52°C) Water temperature over 125°F (52°C)
can cause severe burns or death from scalding. can cause severe burns instantly or
death from scalds.
Temperature Time To Produce a Serious Burn Children, disabled and elderly are
at highest risk of being scalded.
120°F (49°C) More than 5 minutes
125°F (52°C) 1½ to 2 minutes See instruction manual before
130°F (54°C) About 30 seconds
setting temperature at water
135°F (57°C) About 10 seconds
heater.
140°F (60°C) Less than 5 seconds Feel water before bathing or
145°F (63°C) Less than 3 seconds showering.
150°F (65°C) About 1½ seconds Temperature limiting valves are
155°F (68°C) About 1 second available, see manual.
Table courtesy of Shriners Burn Institute

DANGER: Occupied Spaces with small chil-

dren, disabled, or elderly persons may require
a 120°F (49°C) or lower thermostat setting to
prevent contact with “HOT” water.
Commercial Air to Water Heat Pump Water Heater 4

ABOUT YOUR WATER HEATER

WATER HEATER APPLICATION

This water heater is designed for the purpose of heating

167°F 75°C
potable water. Its use in an application other than this may
shorten its life.

158°F 70°C

HOW HOT SHOULD THE WATER BE?

The heat pump (compressor, evaporator and condenser) 149°F 65°C

will operate until a water temperature of up to setpoint is
reached. Minimum recommended
140°F 60°C
The factory setting is 142°F (61°C). The setpoint can be stored water temperature
adjusted up to 149°F (65°C) depending on site suitability
after consulting with the manufacturer. 131°F 55°C

Maximum recommended
HOTTER WATER INCREASES THE RISK OF 122°F 50°C supply temperature to bath-
SCALD INJURY room and ensuites

This water heater can deliver water at temperatures which 113°F 45°C
can cause scalding. Check the water temperature before
use, such as when entering a shower or filling a bath or
basin, to ensure it is suitable for the application and will 104°F 40°C
not cause scald injury.

We recommend and it may also be required by applicable 95°F 35°C

state or local regulations that an approved temperature
limiting device be fitted into the hot water pipe work to the
bathroom and ensuite when this water heater is installed.
This will keep the water temperature below 122°F (50°C)
at the bathroom and ensuite. The risk of scald injury will
be reduced and still allow hotter water to the kitchen and
laundry.

TEMPERATURE ADJUSTMENT

Setpoint Quick Setting NOTE: Mixing valves are required if adjusted above
120°F (49°C) for reducing point of use water tempera-
Press ‘prg’ from the main display screen and the Setpoint ture by mixing hot and cold water in branch water lines. It
page will appear. Cursor will be on the set temperature. is recommended that a mixing valve complying with the
Pressing the up and down keys will adjust the setting in Standard for Temperature Actuated Mixing Valves for Hot
0.1 increments. Hold down for rapid change. Press ’Enter’ Water Distribution Systems, ASSE 1017 be installed. See
to confirm change. Press ‘esc’ to return to the main dis- pages 15 & 17 for more details and contact a licensed
play screen. plumber or the local plumbing authority for further infor-
mation.
 5 Commercial Air to Water Heat Pump Water Heater

ABOUT YOUR WATER HEATER

WARNING: This water heater is only intended The warranty may not cover faults if relief
to be operated by persons who have the expe- valves or other safety devices are tampered
rience or the knowledge and the capabilities with or if the installation is not in accordance
to do so. This water heater is not intended to with these instructions.
be operated by persons with reduced physical,
sensory or mental capabilities i.e. the infirm,
or by children. Children should be supervised
to ensure they do not interfere with the water
TO TURN OFF THE WATER
heater. HEATER
This water heater uses 208-240 or 480 VAC electrical power • Switch off the electrical supply at the circuit breaker
for operation of the control systems and other electrically op- to the water heater.
erated components. The removal of the access cover(s) will
expose 208-240 or 480 VAC wiring. They must only be re- • Close the isolation valves at the inlet and outlet of the
moved by a qualified person. water heater.

• DO NOT use aerosols, stain removers and chemicals

near the water heater. Gases from some aerosol sprays,
stain removers and chemicals are corrosive to the mate- TO TURN ON THE WATER
rials used in the heat pump system.
HEATER
• DO NOT store swimming pool chemicals, household or
industrial cleaners, etc., near the water heater. • First, ensure the water is connected to storage tanks,
the system is filled with water and all valves between
• Ensure the air inlet and outlet ports and air flow are not the tanks and the water heater are open.
obstructed in any way at any time.
• Switch on the electrical supply at the circuit breaker
to the water heater.
SAFETY
NOTE: The water heater may not turn on immediately
This water heater is supplied with built in Controller which
when it is first switched on, if it is switched on within 20
controls low and high pressure switches, low temperature cut
minutes to 2 hours of it having been switched off at the
off, temperature safety switch and flow switch.
circuit breaker, or the heat pump has just completed a
Additionally, the compressor is fitted with thermal overload heating cycle. The water heater will wait until the condi-
protection, the condenser heat exchanger is fitted with a tions for start-up are favorable in order to protect the
pressure relief valve, the heat pump is supplied with a built compressor from damage. This may take up to 20 min-
in ambient temperature sensor. These devices must not be utes to 2 hours.
tampered with or removed. The water heater must not be op-
erated unless each of these devices is fitted and is in working
order.
HOW DO I KNOW IF THE
If the electrical supply conduit to the water heater is dam-
aged, it must be replaced by a qualified person in order to WATER HEATER IS INSTALLED
avoid a hazard. Contact your local service contractor to ar-
range for an inspection.
CORRECTLY?
Installation requirements are shown on the "Installation"
WARNING: For continued safety of this wa- section. The water heater must be installed:
ter heater it must be installed, operated and
maintained in accordance with the Owner’s • by a qualified person, and
Guide and Installation Instructions.
• in accordance with the installation instructions, and
WARNING! FLAMMABLE CONTENTS UNDER • in compliance with Standards UL 1995, NSF/ANSI/
PRESSURE.. The compressor wiring terminals CAN 61 and all local codes and regulatory authority
may arc allowing pressurized refrigerant and requirements.
oil to escape, ignite and cause serious bodily
injury, severe burns or death.
Commercial Air to Water Heat Pump Water Heater 6

ABOUT YOUR WATER HEATER

DOES THE WATER CHEMISTRY ENVIRONMENT
AFFECT THE WATER HEATER? At the end of the service life of the water heater and prior
to the water heater being disposed of, a person qualified
The water heater is suitable for most public water sup- to work with refrigerants must recover the refrigerant from
plies, however some water chemistries may have detri- within the sealed system. The refrigerant must not be
mental effects on the water heater, its components and vented to atmosphere. Contact your local service contrac-
fittings. Refer to “Water Supplies” section. If you are not tor to arrange for an inspection.
sure, have your water chemistry checked against the con-
ditions described on the "Chloride and PH" and "Sum-
mary of Water Chemistry Advice Affecting the Warranty"
sections.

CAUTIONS
Where damage to property can occur in the event of the
water heater leaking, the water heater must be installed in
a safe tray or be suitably bounded.

The water heater must be maintained in accordance with

the Owner’s Guide and Installation Instructions. Refer to
“Regular Care” section.

If this water heater is to be used where an uninterrupted

hot water supply is necessary for your application, or busi-
ness you should ensure that you have back up redundan-
cy within the hot water system design. This should ensure
the continuity of hot water supply in the event that this wa-
ter heater were to become inoperable for any reason. We
recommend you seek advice from your plumber, speci-
fier or Rheem Application Engineer about your needs and
building back up redundancy into your hot water supply
system.
 7 Commercial Air to Water Heat Pump Water Heater

HOW YOUR WATER HEATER WORKS

The commercial heat pump is an instantaneous type and coil. Should the ambient temperature continue to fall be-
does not have an integral storage tank. The unit is de- low 41°F (5°C), the heat pump will enter Low Ambient
signed to be installed indoors or outdoors, model depen- mode. The water heating system can be designed to op-
dent. The water heater’s evaporator absorbs heat from the erate in one of two scenarios when ambient temperature
surrounding air and transfers this heat into the water. A falls below 41°F (5°C).
circulator transfers the heated water to a bank of storage
tanks. The heat pump produces a sound level of up to 69 When auxiliary heating mode is OFF, the heat pump will
dBA (measured at 9.8 ft) when it is operating. The prin- use hot gas bypass to melt any ice that may form on the
ciple of operation and sound level are similar to that of an evaporator coil when operating at air temperatures below
air conditioner. 41°F (5°C) and there will be no auxiliary boost.

When hot water is drawn off and cold water enters the When auxiliary heating mode is ON, the heat pump will
storage tanks, a remote thermostat activates the fan, use hot gas bypass to melt any ice that may form on the
compressor and circulating pump of the water heater. Air evaporator coil when operating at air temperatures below
is drawn in through the inlet louvers on the side of the 41°F (5°C) and auxiliary gas or electric water heater will
water heater and then past the evaporator, where heat be activated. Auxiliary heater will remain active until the
is transferred from the air to a refrigerant fluid. The fluid air temperature reaches 45°F (7°C).
is compressed and passes to the condenser (heat ex-
changer) where heat is transferred into the water. The
pump circulates water from the bottom of the storage
tanks through the heat exchanger and the heated water is OPERATION IN FAULT MODE
circulated back into the storage tanks. The fan discharges
the cooled air through the fan grilles on the top of the If fitted, the auxiliary booster will operate instead of the
water heater. This process continues until the water in the heat pump if the heat pump is in fault.
storage tanks reaches the set temperature. For multiple heat pump (Primary/Secondary) configura-
Even on cold days, heat is drawn from the surrounding air. tion, the auxiliary booster will operate instead of the heat
The heat pump will operate most efficiently at tempera- pumps if fifty percent (50%) or more heat pumps are in
tures between a minimum of 41°F (5°C) and maximum of fault.
113°F (45°C). The efficiency of the water heater is relative The auxiliary boost will operate until the set temperature
to the surrounding air temperature and the incoming wa- is reached. The auxiliary boost should be set to 140°F
ter temperature. (60°C).
Automatic safety controls are fitted to the water heater to The auxiliary boost will remain active until the water heat-
provide safe and efficient operation. er fault is cleared.

WARNING: Rheem nor its subsidiaries will

not be responsible for higher utility bills due
AUXILIARY BOOST OPERATION to excessive use of auxiliary boost heater. It
is the customers’ responsibly to monitor the
The water heater can control an auxiliary heating source if
system regularly for its correct operation.
the ambient temperature falls below 41°F (5°C) or if 50%
We recommend monitoring via BMS (modules
or more of the water heaters are in fault mode.
supplied separately).

OPERATION AT LOW AMBIENT MAINS PRESSURE

TEMPERATURE The water heater is designed to operate at mains pres-
Ice may begin to form on the evaporator when the ambi- sure by connecting directly to the mains water supply. If
ent air temperature falls below 45°F (7°C), and this will the mains supply pressure in your area exceeds, a pres-
reduce the heat pump efficiency. In this case, the heat sure limiting valve must be fitted.
pump will use hot gas bypass to de-ice the evaporator
Commercial Air to Water Heat Pump Water Heater 8

HOW YOUR WATER HEATER WORKS

THERMAL CUTOUT SUPERIOR MONITORING
The refrigeration circuit is protected by thermal sensors. The Heat Pump System is supplied with 9 sensors:
These will activate a thermal cut out in the event of exces-
sive heat in the refrigeration system. 1. Tank temperature sensor

If the thermal cut out has activated, the heat pump will 2. Building flow temperature sensor
not operate for a period of 20 minutes to 2 hours. The
3. Water inlet temperature sensor
water heater will make two more attempts to start up. If
the thermal cut out is tripped again after the third attempt, 4. Water outlet temperature sensor
the system will enter lock out and the alarm contacts will
close. If connected to a BMS, this will alert the user that 5. Refrigerant suction side temperature (superheat)
the unit is not operating.
6. Suction pressure transducer
The lockout condition can be manually reset by switching
the power to the water heater off and then on. 7. Discharge pressure transducer

8. Ambient air temperature sensor

9. Evaporator coil sensor

CONTROL FUNCTIONALITY
The output of these sensors are displayed on the user
A timer can be set through the heat pump control panel friendly control panel to ensure correct system operation.
to limit the hours of operation of the water heater (e.g. to
reduce noise at night).

The operation of the heat pump can also be controlled

by setting up tariff option on the control panel to manage
operating costs.

NOTE: depending on the booster configura-

tion there may be insufficient stored energy
available for the next peak period if the sys-
tem is not up to temperature.

Remember, even on cloudy and cold days your heat pump

water heater will heat your stored water.
Outside Ambient Temperature
Compressor
Time (24 Hour) Function Indicator Day & Date

Alarm Button Up Button

Outside
Ctrl1:
Prg Button Enter Button

Esc Button Down Button

Hot Water On/Off Hot Water Ctrl1: Controlling

Entering Temp Indicator Leaving Temp Sensor (Tank)

The system can be connected to BMS via interface cards (Modbus RS485 or BACnet MS-TP or BACnet TCP/IP Ethernet) supplied. Contact us for
further information on BMS.
 9 Commercial Air to Water Heat Pump Water Heater

REGULAR CARE
It is suggested that the commercial heat pump be serviced annually, to retain optimum performance. Servicing must be
performed by a suitably qualified person.

ANNUAL SERVICE FIVE YEAR SERVICE

1. Check the sensors are fully installed into thermal 1. As per annual service.
wells.
2. Inspect and if required, replace storage tank(s)
2. Check for leaks at all fittings. anode(s). If the anode is not replaced, it should be
replaced within three years of this service.
3. Check for signs of excessive corrosion on storage
tank(s) jacket(s) and heat pump casing. 3. Check operation of defrost solenoid valve by manu-
ally operating the valve.
4. Check for sludge build up and if necessary drain and
flush storage tank(s). 4. Replace temperature and pressure relief valve or ex-
pansion control valve.
5. Clear hot water pump impeller and ensure free rota-
tion. Refer to Service manual for more information.

6. Check condensate drain for blockages – clear if nec-

essary.

7. Clean blockages and debris from evaporator fins, fan

blades and grilles.

8. Isolate power to heat pump and check all electrical

connections for signs of overheating due to poor con-
nection.

9. Check for vibration or excessive noise from compres-

sor, fans and hot water pump.

10. Check refrigerant pressures and adjust refrigerant

charge if required.

11. Visually check system for any potential problems.

12. Confirm correct system operation.

13. Operate temperature and pressure relief valve and

expansion control valve. Refer to next page.
Commercial Air to Water Heat Pump Water Heater 10

REGULAR CARE
TEMPERATURE AND PRESSURE
RELIEF VALVE EXPANSION
CONTROL VALVE AND
EXPANSION TANK
A temperature and pressure relief valve should be used
with the storage tanks. In many areas, an expansion con-
trol valve or expansion control tank is also fitted to the
cold water line to the water heater system. The expansion
control valve may discharge a small quantity of water from
its drain line during the heating period instead of the tem-
perature pressure relief valve on the storage tanks.

Operate the easing lever on the temperature and pres-

sure relief valve and expansion control valve. It is very
important you raise and lower the lever gently.

WARNING: Exercise care to avoid any

splashing of water, as water discharged from
the drain line will be hot. Stand clear of the
drain line’s point of discharge when operating
the valve’s lever.

If water does not flow freely from the drain line when the
lever is lifted, then the water heater must be checked con-
tact a local service technician to arrange for an inspection.

The temperature and pressure relief and expansion con-

trol valve or expansion control tank should be replaced
at intervals not exceeding 5 years, or more frequently in
areas where there is a high incidence of water deposits
(refer to “Water Supplies” section).
 11 Commercial Air to Water Heat Pump Water Heater

WATER SUPPLIES
This water heater must be installed in accor-
dance with this advice to be covered by the
CHLORIDE AND PH
warranty. Where the chloride level exceeds 250 ppm the warranty
does not apply to the water heater. In a high chloride wa-
This water heater is manufactured to suit the water condi- ter supply, the water can corrode stainless steel parts and
tions of most public reticulated water supplies. However, cause them to fail.
there are some known water chemistries which can have
detrimental effects on the water heater and its operation Where the pH is less than 6.0 the warranty does not apply
and / or life expectancy. If you are unsure of your water to the water heater. pH is a measure of whether the water
chemistry, you may be able to obtain information from is alkaline or acid. In an acidic water supply, the water can
your local water supply authority. This water heater should attack stainless steel parts and cause them to fail.
only be connected to a water supply which complies with
these guidelines for the Rheem’s warranty to apply. Water with a pH less than 6.0 may be treated to raise the
pH. The water supply from a rainwater tank in a metropoli-
tan area is likely to be corrosive due to the dissolution of
atmospheric contaminants.
CHANGE OF WATER SUPPLY
The changing or alternating from one water supply to an-
other can have a detrimental effect on the operation and SUMMARY OF WATER
/ or life expectation of a number of components in this
water heater. CHEMISTRY ADVICE AFFECTING
Where there is a changeover from one water supply to
THE WARRANTY
another, e.g. a rainwater tank supply, bore water supply, The water heater is not suitable for certain water chem-
desalinated water supply, public reticulated water supply istries. Those chemistries are listed below. If the water
or water brought in from another supply, then water chem- heater is connected at any time to a water supply with
istry information should be sought from the supplier or it the following water chemistry, Rheem's warranty will not
should be tested to ensure the water supply meets the cover any resultant
requirements given in these guidelines for the warranty
to apply. Water Chemistry Component

Saturation Index (SI) < -1.0 Water Heater

SATURATION INDEX Saturation Index (SI) > +0.4 Water Heater

The saturation index (SI) is used as a measure of the wa- Chloride > 250 ppm Water Heater
ter’s corrosive or scaling properties.
pH < 6.0 Water Heater
Where the saturation index is less than –1.0, the water
is very corrosive and the warranty does not apply to the
water heater. In a corrosive water supply, the water can
attack copper parts and cause them to fail.

Where the saturation index exceeds +0.40, the water is

very scaling and an expansion control valve* must be fit-
ted on the cold water line after the non-return valve. The
warranty does not apply to the water heater.

Water which is scaling may be treated with a water soften-

ing device to reduce the saturation index of the water.
Commercial Air to Water Heat Pump Water Heater 12

SAVE A SERVICE CALL

Check the items below before making a service call. You
will be charged for attending to any condition or fault that • Heat pump circulator has failed?
is not related to manufacture or failure of a part.
The heat pump will not operate if the heat pump cir-
culator has failed. Refer to “Heat Pump Is Not Operat-
ing” section . Phone your nearest Service Department
NOT ENOUGH HOT WATER (OR or Accredited Service Agent to arrange for an inspec-
tion.
NO HOT WATER)
• Is the electricity switched on? • Water heater size

Inspect the circuit breaker marked “HOT WATER” or Do you have the correct size water heater for your
“WATER HEATER” at the electrical service panel and requirements? Contact Rheem Application Engineer-
the isolating switch at the water heater and ensure ing for guidance.
they are turned on.

Check the circuit breaker marked “HOT WATER” or • Air temperature is cold – defrost mode
“WATER HEATER” at the electrical service panel.
If this method of low ambient temperature operation is
used, the heat pump will enter a defrost mode when
• Is the alarm light flashing RED on heat ice is sensed on the evaporator coil. The recovery rate
pump controller? of the heat pump is reduced in this mode due to the
lower operating air temperature and heating of water
is reduced during the defrost cycle.

WATER TOO HOT

The water heater, during both normal heat pump opera-
tion and auxiliary booster operation (activated during pe-
riods of ambient temperatures below 41°F (5°C) or heat
pump fault), will heat the water to a temperature of 140°F
If the alarm light is flashing RED, check the alarm by (60°C) to 149°F (65°C). It is recommended to set the aux-
pressing the alarm button. Contact your nearest Ser- iliary booster thermostat setting to 140°F (60°C).
vice Department to inform about the alarm.

• Is the timer set? WATER NOT HOT ENOUGH

If the timer has been set, ensure sufficient time has You may find that due to heavy hot water usage the water
been allowed to reheat the storage tanks. temperature may be lower than normally expected, due to
insufficient heating time being allowed. Additional storage
or an in series booster may be required to be installed
• Are you using more hot water than you
under these circumstances.
think?

Are outlets (especially the showers) using more hot

water than you think? Very often it is not realised the
amount of hot water used, particularly when shower-
ing. Carefully review the hot water usage. Have your
plumber install a flow control valve to each shower
outlet to reduce water usage.
 13 Commercial Air to Water Heat Pump Water Heater

SAVE A SERVICE CALL

HEAT PUMP IS NOT OPERATING HIGH ELECTRICITY BILLS
With the installation of your new air sourced heat pump
• Ambient temperature is cold– auxiliary water heater, maximum electrical energy savings can be
boost mode achieved. Should you at any time, feel your energy ac-
count is too high, we suggest you check the following
If this method of low ambient temperature operation is points:
used the heat pump may not operate when the ambi-
ent temperature is below 41°F (5°C) and the auxiliary Is the relief valve in the storage tanks running excessive-
water heater, if installed, will operate instead. The total ly?
storage tank capacity will be heated to 140°F (60°C)
during these periods. Auxiliary boost will turn OFF • Are outlets (especially the showers) using more hot
and heat pump will start operating as normal when water than you think? (Refer to “Not Enough Hot Wa-
air temperature increases to 45°F (7°C) or higher. ter” on previous page).

• Is there a leaking hot water pipe, dripping hot water

• Thermal cut out activated tap, etc? Even a small leak will waste a surprising
quantity of hot water and energy. Replace faulty tap
Has the thermal cut out for the heat pump compres- washers, and have your plumber rectify any leaking
sor activated? pipe work.
If the thermal cut out has activated, the heat pump will • Consider recent changes to your hot water usage pat-
not operate for a period of 20 minutes to 2 hours and tern and check if there has been any increase in tar-
display alarm on the control panel. The water heater iffs since your previous account.
will make two more attempts to start. If the thermal cut
out is tripped again after the third attempt, the system • The heat pump water heater operates at its most effi-
will enter lock out. If connected to a BMS, this will alert cient at higher air temperatures. Prolonged periods of
the user that the unit is not operating. low ambient temperature will decrease the efficiency
of the system and increase running costs.
To check whether there may be a problem, switch the
power to the water heater off and on again at the cir- IF YOU HAVE CHECKED ALL THE FOREGOING
cuit breaker to the water heater, then open a hot tap AND STILL BELIEVE YOU NEED ASSISTANCE,
and allow to run for ten to fifteen minutes. The heat CONTACT YOUR LOCAL SERVICE TECHNI-
pump, if working properly, will activate and continue CIAN.
operating to heat the water. Close the hot tap when
the heat pump begins to operate.

However, if the heat pump deactivates within five min-

utes, there may be a problem. Contact your nearest
service technician.

• Incorrect Phase Rotation

The phase fail relay will open circuit if the heat pump
has been wired with incorrect phase rotation or if a
phase has failed. Both green and yellow LEDs on the
relay will be illuminated if all phases are available and
phase rotation is correct.

• Heat pump circulator has failed

If the heat pump circulator has failed, the heat pump

will not operate and may trip on a fault. Contact your
local service technician to arrange for an inspection.
Commercial Air to Water Heat Pump Water Heater 14

INSTALLATION
THIS WATER HEATER IS FOR INDOOR OR
OUTDOOR INSTALLATION, MODEL DEPEN-
INDOOR INSTALLATION
DENT. THIS WATER HEATER IS NOT SUIT- To comply with UL 1995, the minimum room size permis-
ABLE FOR POOL HEATING. sible in relation to the quantity of refrigerant in the wa-
ter heater, is 264.86ft3 per 60k BTUh heat pump and
INSTALLATION STANDARDS 626.12ft3 per 135k BTUh heat pump. A larger room size
is recommended for efficient heat pump operation.
The water heater must be installed:

• by a qualified person, and WATER HEATER LOCATION

• in accordance with the installation instructions, and Non ducted vertical and horizontal models are designed to
be installed outdoors or indoors, if a sufficient supply of heat
• in compliance with Standards UL 1995, NSF/ANSI/CAN energy is available and the room meets the volume require-
61 and all local codes and regulatory authority require- ments stated above. Good performance is obtained when
ments. the heat pump is supplied with a constant supply of fresh air.
Failure to observe the above recommendations may lead to
lower than expected performance or problematic operation
of the heat pump.
WATER HEATER APPLICATION Vertical and horizontal models can be converted with a kit,
This water heater is designed for the purpose of heating models are designed for ducting of discharge air in indoor
potable water. Its use in an application other than this may installations.
shorten its life
The water heater should be installed close to the storage
If this water heater is to be used where an uninterrupted hot tanks and its position chosen with noise, safety and service
water supply is necessary for the application or business, in mind. Make sure the air inlet and outlet grilles are clear
then there should be redundancy within the hot water system of obstructions and shrubbery and they are unlikely to be
design. This should ensure the continuity of hot water supply touched by people (especially children).
in the event that this water heater was to become inoperable
It is advisable to install the water heater away from bedroom
for any reason. We recommend you provide advice to the
or living room windows as the system can generate a noise
system owner about their needs and building backup redun-
of 69dBA (at 10ft from the water heater) whilst operating.
dancy into the hot water supply system.
It is recommended the water heater be installed at ground
or floor level. Stacked units with base unit at ground or floor
level is acceptable from a servicing perspective.
COMPONENTS
The water heater must stand vertically upright.
The heat pump water heater system is modular and compris-
es three main components: the heat pump water heater, stor- NOTE: to assist with condensate drainage, the
age tanks and primary circulator. An auxiliary booster and/or heat pump has a 2.5 degrees slope towards the
circulator may also be employed as part of the system. The drains. Do not level the product.
water heater must not be operated until all components are
assembled. Clearance must be allowed for servicing of the water heater.
The water heater must be accessible without the use of a
ladder or scaffold.
DO NOT tilt the heat pump more than 45° from
the vertical. This will unsettle the refrigerant gas and You must be able to read the information on the rating plate.
compressor lubricating oil. If the heat pump has been tilted Remember you may have to remove the entire water heater
more than 45° from the vertical during handling, it will need later for servicing.
one hour to settle before the power to the water heater can
be switched on, otherwise damage to the compressor may The water heater must not be installed in an area with a
result. corrosive atmosphere where chemicals are stored or where
aerosol propellants are released. Remember the air may be
safe to breathe, but the chemicals may attack the materials
used in the heat pump system.
 15 Commercial Air to Water Heat Pump Water Heater

INSTALLATION
SAFE TRAY HOT WATER DELIVERY
Where damage to property can occur in the event of the wa- This water heater can deliver water at temperatures which
ter heater leaking or condensate forming under the drain tray, can cause scalding.
the water heater must be installed in a safe tray or be suitably
bounded. Construction, installation and draining of a safe tray It is necessary and we recommend that a temperature limit-
must comply with all local codes and regulatory authority re- ing device be fitted between the storage tanks and the hot
quirements. water outlets in any ablution area such as a bathroom or en-
suite, to reduce the risk of scalding. The installing plumber
may have a legal obligation to ensure the installation of this
water heater system meets the delivery water temperature
MAINS WATER SUPPLY requirements of UL 1995 so that scalding water tempera-
tures are not delivered to a bathroom, ensuite or other ablu-
Where the mains water supply pressure exceeds that shown tion area.
in the table below, an approved pressure limiting valve is re-
quired and should be fitted as shown in the installation dia- Where a temperature limiting device is installed adjacent to
gram. the storage tanks, the cold water line to the temperature lim-
iting device can be branched off the cold water line either
before or after the ball valve, pressure limiting valve and non
return valve to the water heater system. If an expansion con-
TANK WATER SUPPLY trol valve is required, it must always be installed after the non
return valve and be the last valve prior to the storage tanks.
If the storage tank is supplied with water from a tank supply
If a pressure limiting valve is installed on the cold water line
and a pressure pump system is not installed, then the bottom
to the water heater system and the cold water line to a tem-
of the supply tank must be at least 3.2 ft above the highest
perature limiting device branches off before this valve or from
point of the hot water plumbing system, including the storage
another cold water line in the premises, then a pressure limit-
tank. Care must be taken to avoid air locks. The cold water
ing valve of an equal pressure setting may be required prior
line to the storage tank should be adequately sized and fitted
to the temperature limiting device.
with a full flow gate valve or ball valve.

Two Temperature Zones Using a Temperature Limiting Device

Commercial Air to Water Heat Pump Water Heater 16

INSTALLATION
CIRCULATED HOT WATER FLOW INSULATION
AND RETURN SYSTEM To minimise heat loss and provide protection from freez-
ing, the cold water line to and the hot water line from the
This heat pump water heater may be installed as part of heat pump water heater must be insulated in accordance
a circulated hot water flow and return system in a build- with the requirements of UL 1995. The insulation must be
ing as long as a temperature boosting water heater is not weatherproof and UV resistant if exposed.
installed downstream of the heat pump.

If a temperature boosting water heater is installed the cir-

culated hot water flow and return system must return to
the inlet of the temperature boosting water heater, and not SADDLING - PIPE WORK
the heat pump, to avoid potential nuisance tripping. Refer
To prevent damage to the heat pump and storage tanks
to the diagram on page 18.
when attaching pipe clips or saddles to the water heater
jacket, we recommend the use of self-drilling screws with
a maximum length of 0.5 in (12 mm). Should pre drilling
Temperature Limiting Device be required, extreme caution must be observed when
penetrating the jacket of the water heater.
A temperature limiting device cannot be installed in circu-
lated hot water flow and return pipe work unless the de- Avoid drilling or saddling in the vicinity of the
vice is designed for this application. The tempered water evaporator coil. The coil and refrigerant cir-
from a temperature limiting device cannot be circulated. cuit are in close proximity to the jacket and
Where a circulated hot water flow and return system is re- rupturing of the refrigerant circuit may occur.
quired in a building, a temperature limiting device can only
be installed on a dead leg, branching off the circulated hot Note: If the heat pump is damaged as a result
water flow and return pipe. of attaching pipe clips or saddling to the jack-
et, any resultant faults will not be covered by
If circulated tempered water were to be returned back to
the warranty.
the water heater, depending on the location of the return
line connection on the water supply line to the water heat-
er, then either:

• water will be supplied to the cold water inlet of the tem-

perature limiting device at a temperature exceeding the
maximum recommended water supply temperature, or

• when the hot taps are closed no water will be supplied

to the cold water inlet of the temperature limiting device
whilst hot water will continue to be supplied to the hot
water inlet of the temperature limiting device.

These conditions may result in either water at a tempera-

ture exceeding the requirements of UL 1995 being deliv-
ered to the hot water outlets in the ablution areas, or the
device closing completely and not delivering water at all,
or the device failing. Under either condition, the operation
and performance of the device cannot be guaranteed.
Commercial Air to Water Heat Pump Water Heater

BUILDING HOT WATER

TEMPERATURE SENSOR
(Primary)
17

ELECTRICAL CONNECTIONS
INSTALLATION

(Secondary)
ELECTRICAL CONNECTIONS
Typical Heat Pump Installation with Recirculation
 BUILDING HOT WATER
TEMPERATURE SENSOR
18

(Primary)
INSTALLATION

ELECTRICAL CONNECTION
Commercial Air to Water Heat Pump Water Heater

(Secondary)
ELECTRICAL
CONNECTION
Typical Heat Pump Installation with Inline Boost
Commercial Air to Water Heat Pump Water Heater

BUILDING HOT WATER

TEMPERATURE SENSOR
19

(Primary)
INSTALLATION

ELECTRICAL CONNECTIONS
(Secondary)
ELECTRICAL CONNECTIONS
Typical Heat Pump Installation with Low Ambient Air Boost- Dead Leg System
Commercial Air to Water Heat Pump Water Heater 20

INSTALLATION
DIMENSIONS AND TECHNICAL DATA- 60K BTU MODELS
A2W 60k BTU- Ducted Horizontal Discharge HPHD-60HNU-201

HPHD-60HNU-201 (Horizontal)
48-3/16
47-1/2
11-13/16
27-3/16
18-3/16

TOP VIEW
1
36-3/8 10-1/8 5-1/2 10-3/16 10-5/8
10-1/4

FAN
ACCESS
WATER
38-3/4

38-3/4
OUTLET
WATER
CONNECTIONS
1-1/4” NPT
WATER
10-3/8

INLET

SIDE VIEW CONDENSATE 16-7/8 7-11/16

1-15/16 DRAIN Ø 13/16” END VIEW
2-1/8 39-1/4 6-1/8 5-1/8 19 2-1/8

ELEC.
ACCESS
1-5/8
37-3/4
13

COPM.
1-15/16 ACCESS
7-7/8

49-1/4 2-11/16 15-5/8 2-11/16

1
SIDE VIEW END VIEW
11-5/16
 21 Commercial Air to Water Heat Pump Water Heater

INSTALLATION
DIMENSIONS AND TECHNICAL DATA- 60K BTU MODELS
A2W 60k BTU - Vertical Discharge HPHD-60VNU-201

HPHD-60VNU-201 (Vertical)
48-3/16
47-1/2

16-1/2
11-13/16
26-3/16
18-3/16

TOP VIEW 9-3/4

1-1/16 17-11/16 19-11/16 10-1/8 5-9/16 11-3/4 8-15/16

FAN
ACCESS
39-13/16
36-13/16

WATER

38-3/4
WATER OUTLET
CONNECTIONS
1-15/16

1-1/4” NPT
WATER
INLET
2-3/4
SIDE VIEW CONDENSATE 7-13/16
DRAIN Ø 13/16” END VIEW
2-1/8 39-1/4 6-1/8 5-1/8 19 2-1/8

ELEC.
ACCESS
1-5/8
38-13/16
13

COPM.
ACCESS
1-15/16
7-7/8

49-1/4 2-11/16 15-11/16 2-11/16

1 SIDE VIEW END VIEW
Commercial Air to Water Heat Pump Water Heater 22

INSTALLATION
DIMENSIONS AND TECHNICAL DATA- 135K BTU MODELS
RHEEM A2W 135 K BTU - Horizontal Discharge HPHD-135HNU-483

HPHD-135HNU-483 (Horizontal)
73-1/8
72-1/16
31-13/16
23-7/8
36-5/8

TOP VIEW 13-15/16 14-13/16 13-3/16

28 3-7/8
122

29-1/4
23-3/4

FAN
ACCESS
48-15/16

48
WATER
OUTLET
WATER
23-1/4

CONNECTIONS
2” NPT WATER
INLET

SIDE VIEW 21-5/8 9-5/16

49

71-1/16 END VIEW

2-1/4 64-3/8 4-9/16 7 21-7/8 3

1-5/8
COPM.
48

ACCESS
13

73-1/8 2-5/8 9-7/16 9-7/16 2-5/8

7-7/8

1-7/8
1

SIDE VIEW END VIEW

 23 Commercial Air to Water Heat Pump Water Heater

INSTALLATION
DIMENSIONS AND TECHNICAL DATA- 135K BTU MODELS
RHEEM A2W 135 K BTU - HPHD-135VNU-483

HPHD-135HNU-483 (Horizontal)
73-1/8
72-1/16
31-13/16
23-7/8
36-5/8

TOP VIEW 13-15/16 14-13/16 13-3/16

28 3-7/8
122

29-1/4
23-3/4

FAN
ACCESS
48-15/16

48
WATER
OUTLET
WATER
23-1/4

CONNECTIONS
2” NPT WATER
INLET

SIDE VIEW 21-5/8 9-5/16

49

71-1/16 END VIEW

2-1/4 64-3/8 4-9/16 7 21-7/8 3

1-5/8
COPM.
48

ACCESS
13

73-1/8 2-5/8 9-7/16 9-7/16 2-5/8

7-7/8

1-7/8
1

SIDE VIEW END VIEW

Commercial Air to Water Heat Pump Water Heater 24

INSTALLATION
CLEARANCES- AIR TO WATER HEAT PUMP MODELS
SIDES 60K BTU MODELS 135K BTU MODELS

Evap Coil Side 20 in (500 mm) 40 in (1000 mm)

Back (vertical discharge models) Nil Nil

Back (horizontal discharge models) 47 in (1200 mm) 78 in (2000 mm)

Display Side 34 in (850 mm) 34 in (850 mm)

Water Connections Side 20 in (500 mm) 24 in (600 mm)

Top (vertical discharge models) 47 in (1200 mm) 79 in (2000 mm)

Top (horizontal discharge option) Clearance above unit required for service personnel to stand.
 25 Commercial Air to Water Heat Pump Water Heater

HEAT PUMP AND TANK ASSEMBLY

HEAT PUMP AND STORAGE Ducted Models with Kit

TANKS The exhaust air duct must be constructed so that it covers

both fans. A spigot is provided on ducted models to facili-
The heat pump water heater system is modular and tate ductwork connection. The maximum static pressure
comprises three main components: the heat pump water in the ductwork must not exceed the values stated in the
heater, storage tanks and primary circulator. An auxiliary table below.
booster and/or circulator may also be employed as part of
the system. The water heater must not be operated until
all components are assembled. MAXIMUM STATIC PRESSURE

60k BTU Heat Pump 135k BTU Heat Pump

Ducted Non ducted Ducted Non ducted

HEAT PUMP
Locate the heat pump(s) in the appropriate position ob- 11.6 psi 2.9 psi 14.5 psi 2.9 psi
serving the required clearances for operation and servic-
ing. Refer to previous page.

Horizontal Ducting

Indoor Installations If ducting horizontally, the vertical dimension of the duct

must be at least 31.5 in high. It is recommended to termi-
To comply with UL 1995, the minimum room size permis- nate the ducting with bird mesh as this provides the least
sible in relation to the quantity of refrigerant in the water pressure resistance to the fans against air flow. If louvres
heater, is 264.9 ft3 per HPHD-60, 60k Btuh heat pump are to be used, the duct size must be increased. The duct
and 626.1 ft3 per HPHD-135, 135k Btuh heat pump. A should have a slight fall away from the heat pump and
larger room size is recommended for efficient heat pump the terminal face be tapered downwards to prevent water
operation. ingress.

Ducted models with duct kit are designed to be connect- Vertical Ducting
ed to ducting to convey cold discharge air away from the
heat pump air inlet. Non ducted models may be installed If ducting vertically, the duct must terminate 19.68 in
indoors, without ducting, if a sufficient supply of heat en- above the roof level and have a free ventilation outlet area
ergy is available and the room meets the volume require- equivalent to 10.76 ft2 per heat pump 60k BTU models
ments stated above. Good performance is obtained when and 20.77ft2 per 135k BTU heat pump models. It is rec-
the heat pump is supplied with a constant supply of fresh ommended to terminate the duct with bird mesh as this
air. Failure to observe the above recommendations may provides the least pressure resistance to the fans against
lead to lower than expected performance or problematic air flow. Adequate weather protection must be provided to
operation of the heat pump. prevent water ingress.

Ventilation Horizontal Fan Option

The heat pump draws fresh air at a rate of 56.5 ft3/s for If a horizontal discharge fan option has been selected,
HPHD-60, 60k Btuh heat pump and 204.8 ft3/s for HPHD- the same rules apply to location of installation. If installed
135, 135k Btuh heat pump. Minimum recommended free indoors, observe the same requirements as shown in in-
air inlet ventilation opening is 10.8 ft2 per HPHD-60, 60k door installations on page 14.
Btuh heat pump and 20.8 ft2 per HPHD-135, 135k Btuh
heat pump.
Commercial Air to Water Heat Pump Water Heater 26

HEAT PUMP AND TANK ASSEMBLY

Staking kits available for horizontally vented
heaters. See Kit Instillation Instructions for
proper stacking

PART NUMBER DESCRIPTION

45263 HPHD-60 Horizontal Stacking Kit

45264 HPHD-135 Horizontal Stacking Kit

Note: Top unit can be 9530XXH0 or 9520XXH0.

STORAGE TANKS PRIMARY CIRCULATOR

Commercial storage tanks are employed to store the hot Each heat pump requires a primary circulator to ensure
water generated by the heat pump. The tanks must be the correct flow rate and temperature rise is achieved.
manifolded to ensure even distribution of the stored ener- Where more than one heat pump is installed the common
gy. More than one bank can be used. Follow the Manifold manifold system must be sized to accommodate the total
Arrangement diagram in this Manual when manifolding flow of all the primary pumps running simultaneously.
the tanks.

Refer to the installation instructions supplied with the stor-

age tanks for specific information relating to the installa-
tion of the storage tanks.
 27 Commercial Air to Water Heat Pump Water Heater

HEAT PUMP AND TANK ASSEMBLY

Refer to table below for minimum (ID) pipe sizing.

The designed primary pump per 60k Btuh model is Grundfos model CM3-2 and per 135k Btuh model is CM10-1. Refer to
installation manuals supplied with pumps. If another pump has been supplied, consult Rheem before continuing with the
installation.

60K BTUH 135K BTUH

No. of Heat Pumps in Parallel 1 2 3 4 No. of Heat Pumps in Parallel 1 2 3 4

Grundfos CM3-2 Grundfos CM10-1
Pump Pump
(Rheem AP22760A) (Rheem AP22760B)
Branch Size (in) 1.5" Branch Size (in) 2"

Header Size (in) 1.5" 2" 2.5" 3" Header Size (in) 2" 3" 4" 4"

Header pipe sizing is based on one pump per heat pump

with a total length of 65 ft of primary flow and return piping
AUXILIARY WATER HEATER
and 20 x 90° bends, excluding manifolds on storage tanks It may be necessary to install an auxiliary water heater
and heat pumps, at 3.9 ft/sec velocity. If this specification under the following conditions:
is exceeded consult Rheem before continuing with the in-
stallation. • If the ambient temperature is likely to drop below 41°F
(5°C) during periods when heating may be required.
Multiple heat pumps MUST be installed to ensure equal
demand on each heat pump (or storage tank) in the bank • To ensure sufficient hot water is available for higher
is the same as any other. To achieve this, the following is than expected peak conditions.
necessary:
• If higher temperature water is required for certain ap-
1. The inlet manifolds must be designed to balance the plications, e.g. commercial laundry or kitchen.
flow to each heat pump i.e. each branch line must be
the same diameter and length.

2. The outlet manifold must be designed to balance the

flow from each heat pump i.e. each branch line must
be the same diameter and length.

3. The first heat pump in must be the last heat pump out.

NOTE: Inlet and outlet water isolation valves MUST be

installed at each heat pump to enable each heat pump
to be individually isolated for servicing. The inlet isolation
valve MUST be installed before the pump to also enable
the pump to be isolated for servicing.
Commercial Air to Water Heat Pump Water Heater 28

HEAT PUMP AND TANK ASSEMBLY

The configuration of the auxiliary water heating plant can NOTE: Where storage tanks are used, boosting in the
vary depending on the requirements of the individual in- top portion of the storage tank is equivalent to boosting
stallation. in series.

Low Ambient Temperature Heating Only - Where Where multiple auxiliary water heaters are required to be
the auxiliary water heater is required to be activated if the manifolded together, these must be manifolded. Refer to
heat pump cannot operate due to low ambient conditions, next page.
the heat pump can activate the auxiliary heater or pump.
This arrangement can also be adapted to include recircu-
There are many configurations depending on system de-
lation heat loss make up and / or low ambient temperature
sign. Refer to Application Guide for details on the auxiliary
activation heating. Refer to Application Guide for options.
boost function designed for this system.

In Line Boosting Only - Where the auxiliary water

heater is required to ensure sufficient hot water is avail-
able for periods after the main peak or to boost the tem-
perature of the water produced by the heat pump for other
purposes (eg high temperature for kitchen and laundry
use), an auxiliary water heater must be installed in series
with the storage tanks. ie, the hot water outlet from the
storage tanks must feed into the inlet of the auxiliary water
heater(s).
 29 Commercial Air to Water Heat Pump Water Heater

MANIFOLD INSTALLATIONS
The commercial heat pump water heater is designed to 6. A full flow gate valve or ball valve (not a stop tap, as
be installed with storage tanks on a single manifold or used on a single water heater installation) must be
multiple manifolds if required. The cold water, primary flow installed on both the cold water branch and hot water
and hot water manifolds must be designed to balance the branch of each water heater and storage tank.
flow from each water heater and storage tank. To achieve
this, there are basic installation requirements and prin- 7. Non return valves or pressure limiting valves MUST
ciples which must be followed: NOT be installed on the branch lines to the water
heaters or storage tanks.
1. The maximum number of storage tanks in a bank
should be 10, however several banks of storage tanks 8. All fittings, valves and branch lines must be matched
can be installed. sets all the way along the manifold.

2. The hot water line from the manifold must leave from 9. Sufficient space must be left to enable access, servic-
the opposite end to which the cold water line enters ing or removal of any water heater or storage tank.
the manifold.
10. The temperature pressure relief valve drain line
3. The storage tanks must be of the same model. from each storage tank can terminate at a common
tundish (funnel) with a visible air break at each drain
4. The cold water line, cold and hot headers and hot wa- discharge point.
ter line must be sized to meet the requirements of
both AS/NZS 3500.4 and the application.

5. A non-return valve, isolation valve and if required a

pressure limiting valve and expansion control valve,
must be installed on the cold water line to the system.

MANIFOLD ARRANGEMENT

Hot Manifold Assembly HOT WATER FLOW

AUTHORIZED BALL OR FULL FLOW

OR GATE VALVE
Commercial Air to Water Heat Pump Water Heater 30

MANIFOLD INSTALLATIONS
Primary Hot Water Flow
Manifold Assembly

AUTHORIZED BALL OR FULL

FLOW OR GATE VALVE

FLOW FROM
HEAT PUMPS

Cold Manifold Assembly

RETURN TO
HEAT PUMPS

AUTHORIZED BALL OR FULL FLOW

OR GATE VALVE
 31 Commercial Air to Water Heat Pump Water Heater

MANIFOLD INSTALLATIONS
INSTALLATION DIMENSIONS - MULTIPLE STORAGE TANKS
MANIFOLD INSTALLATIONS

In Line Manifold

Angle Manifold

NOTES:
Minimum recommended space between wall and back of
water heater is 4 in.
A minimum of 36 in (E* & F*) should be left in front of the
water heater for access, servicing and water heater removal.
Installation Layout Minimum Dimensions
Volume Diameter Height
Model
(Gallons) (Inches) (Inches)
ST80 80 24-7/16 58-5/18
Back to Back Manifold
ST120 120 28-1/4 59-1/4

INSTALLATION LAYOUT MINIMUM DIMENSIONS

ST175 175 32-1/4 67-1/4
MODEL A B C D E* ST200A
F* 200 34 77-1/2
INSTALLATION DIMENSIONS – MULTIPLE RHEEM STORAGE TANKS
ST260A 257 34 95-1/2
ST320A 318 40 84-1/2
ST320A 45 318 40 84-1/2
ST430A 432 46 84-1/2
ST500A 504 46 94-1/2
ST750A 752 54 107-1/2
ST950A 940 54 131-1/2
Commercial Air to Water Heat Pump Water Heater 32

CONNECTIONS - PLUMBING
CONNECTION SIZES PIPE SIZES
To achieve true mains pressure operation, the cold water
Model 60k BTU 135k BTU
line to the storage tanks should be the same size or big-
Heat pump water heater inlet ger than the hot water line from the storage tanks.
1¼" NPT 2" NPT
connection
Heat pump water heater outlet The pipe sizing for hot water supply systems should be
1¼ NPT 2" NPT carried out by persons competent to do so, choosing the
connection
most suitable pipe size for each individual application.
Condensate drain connection 13/16" Reference to the technical specifications of the water
heater and local regulatory authority requirements must
All plumbing work must be carried out by a qualified per- be made.
son and in accordance with the UL 1995.
Refer to the table on the left for correct primary flow and
return pipe sizing.

WATER INLET AND OUTLET

The pipe work must be cleared of foreign matter before RELIEF VALVE
connection and purged before attempting to operate the
The heat pump is supplied with an integral pressure re-
water heater. All olive compression fittings must use brass.
lief valve located on the inside of the heat pump cabinet
Use thread sealing tape or approved thread sealant on all
and will discharge into the tray of the heat pump. Refer to
screwed fittings.
Condensate Drain on next page for drainage instructions.
An isolation valve and non-return valve must be installed
on the cold water line to the water heater system. An ac-
ceptable arrangement is shown in the diagram. Refer also
to “Hot Water Delivery” and to “Mains Water Supply” sec- EXPANSION CONTROL VALVE
tions in this Manual.
Local regulations may make it mandatory to install an
expansion control valve (ECV) in the cold water line to
the water heater system. In other areas, an ECV is not
required unless the saturation index is greater than +0.4
(refer to “Water Supplies” on page 11). However, an ECV
may be needed in a corrosive water area where there are
sufficient quantities of silica dissolved in the water.

The expansion control valve must always be installed after

the non return valve and be the last valve installed prior
Ball Valve to the water heater system (refer to diagram on page 38).

Disconnection unions are provided at the cold water inlet

and hot water outlet on the water heater to allow for dis-
connection of the water heater.
 33 Commercial Air to Water Heat Pump Water Heater

CONNECTIONS - PLUMBING
EXPANSION CONTROL VALVE CONDENSATE DRAIN
DRAIN A drain line must be fitted to the condensate drains to
carry the discharge clear of the water heater. The drain
A copper drain line must be fitted to the relief valve to line can be extended using 13/16 in O.D. rigid hose or
carry the discharge clear of the water heater. Connect the conduit. Where installed externally, the drain line pipe
drain line to the relief valve using a disconnection union. work must be UV resistant or protected from sunlight. The
The pipe work from the relief valve to the drain should be outlet of the drain line must be in such a position that flow
as short as possible and fall all the way from the water out of the pipe can be easily seen - but arranged so water
heater with no restrictions. It should have no more than discharge will not cause damage or nuisance. The water
three right angle bends in it. Use NPT 1/2 pipe. heater is supplied with fall and t is recommended to install
The outlet of the drain line must be in such a position that the water heater with a slight fall towards the condensate
flow out of the pipe can be easily seen (refer to UL 1995) - drain.
but arranged so hot water discharge will not cause injury, The condensate drain must not be connected to the pres-
damage or nuisance. The drain line must discharge at an sure relief or expansion control valve drain line but may
outlet or air break not more than 19.52 ft from the relief discharge at the same point.
valve.

In locations where water pipes are prone to freezing, the

drain line must be insulated and not exceed 12" in length.
The drain line must be installed in accordance with local
codes.
Commercial Air to Water Heat Pump Water Heater 34

CONNECTIONS - ELECTRICAL
The power supply to the water heater must not be switched A conduit is required for the electrical cable to the heat
on until the water heater is filled with water and a satisfac- pump water heater. The conduit is to be connected to the
tory megger reading is obtained. unit with a 20mm terminator. Holes are provided on the
electrical panel for cabling. Connect the power supply and
earth wires directly to the terminal block, ensuring there
are no excess wire loops inside the electrical enclosure.
MEGGER READING Correct phase connection is required.

When a megger test is conducted on this water heater,

ELECTRICAL DATA TABLE
then the following should be noted.
Model 60k Btu 135k Btu
WARNING: This water heater contains elec-
Electrical Connection 208-240V single phase 480V (3 phase)
tronic equipment and 500 V insulation tests
must only be conducted between actives MCA 40 A 35A
and earth and between neutral and earth. An Minimum Circuit Size
active to neutral test WILL damage the elec- 60A 50A
(per phase)
tronics.

An insulation test result of above 1 MΩ should be ob-

tained for this water heater.
PRIMARY PUMP
The power to the primary pump for each heat pump is
supplied from the water heater. Connect the active, neu-
tral and earth wire to the pump terminals as shown in the
ELECTRICAL CONNECTION photo inside the pump cover and to the terminals located
within the heat pump electrical enclosure.
All electrical work and permanent wiring must be car-
ried out by a qualified person and in accordance with
UL 1995.

HEAT PUMP
The heat pump water heater must be directly connected
to the proper mains power supply (HPHD-60 at 208-240V
single phase, HPHD135 at 480V 3 phase). The heat pump Photo inside the pump cover.
must be on its own circuit with an circuit breaker installed
at the switchboard. A secondary isolating switch must be A 20 mm conduit is required for the electrical cable be-
installed within reach of the water heater. tween the water heater and pump. The conduit is to be
connected to the water heater with a 20 mm terminator.

Holes are provided on the electrical panel for cabling.

HPHD-60

HPHD135

HPHD135 HPHD-60

Primary Pump Primary Pump

 35 Commercial Air to Water Heat Pump Water Heater

CONNECTIONS - ELECTRICAL
TANK SENSOR INSTALLATION BUILDING FLOW TEMPERATURE
Connect one of the supplied temperature sensors to the SENSOR INSTALLATION
connection terminal on the heat pump marked “Tank Sen-
sor”. • Connect the 2nd temperature sensor to the connec-
tion terminal on the heat pump marked “Building Flow
• Run out the sensor to the nearest storage tank. Sensor”.

• Run out the sensor to the building flow pipe.

THERMOSTAT
WELL
• Fit a thermostat well (not supplied) in the pipe ensur-
ing the end of the sensor is in the flow of water. To
prevent the sensor dislodging from the well, secure
the sensor to the insulation using a cable tie. Alter-
natively, clamp the sensor to the outside of the pipe
using a pipe clamp prior to the insulation being fitted.

NOTE: For multiple heat pump installation, the pre-

ferred method is to interconnect the heat pumps (up to
4 maximum) via LAN cables, available as an accessory
(part number: 17534).
• Insert a Thermostat Well (not supplied) into the tank. In this case, only one tank sensor and building flow tem-
• Insert the sensor all the way into the thermostat well perature sensor is required, which are connected to the
and secure it to the storage tank to prevent the sensor heat pump designated as the Primary.
dislodging from the well. Alternatively, each heat pump can operate independently
• Cable tie the sensor lead, curling up and tying off any in which case each tank sensor and building flow temper-
excess lead. ature sensor must be connected and fitted as described
above.

LOW AMBIENT BOOST

If auxiliary boosting is required for low ambient operation,
the booster should be interlocked with the heat pump to
only operate under low ambient or fault conditions.
Commercial Air to Water Heat Pump Water Heater 36

CONNECTIONS - ELECTRICAL
AUXILIARY BOOST ELEMENT Where multiple auxiliary boost elements are required,
and the number of auxiliary boost elements matches the
If a single auxiliary boost element is supplied by Rheem, number of heat pumps, each element may be interlocked
remove bridging wire at the terminals marked ‘A7 and A9’ with an individual heat pump directly using the method
behind the element controller cover and connect the ter- described above. In this case, the heat pumps should op-
minal A7 and A9 to the voltage free terminal marked ‘VF’ erate independently and each have their own tank and
in the heat pump enclosure to control the operation of the building flow temperature sensor connected.
boost element.
Where the number of auxiliary boost does not match the
number of heat pumps or the heat pumps are connected
in a Primary/Secondary arrangement using LAN cables
(refer to next page), then the heat pumps must be con-
nected via LAN cables and control of the auxiliary boost
elements will be via the Primary heat pump using an in-
termediary relay arrangement. Refer to Application Guide
for more detail.

AUXILIARY BOOST HEATER (EX-

TERNAL TO STORAGE TANK)
Depending on the installation, an auxiliary heater and/or
boost pump may be supplied. Refer to Application Guide
for auxiliary boost options.

In the heat pump enclosure, terminals marked “SA”, “N”

and “GND” provide 24V to control the auxiliary heater
and/or auxiliary pump or multiple boost elements depend-
ing on the system design. Maximum current is 1A. Refer
to Application Guide for further information to connect
auxiliary boost heater.

NOTE: Where multiple heat pumps are required, the

heat pumps must be connected in a Primary/Second-
ary arrangement using LAN cables (refer to page 53),
and control of the auxiliary boost heaters will be via the
480V/60HZ Primary heat pump. Refer to Application Guide for more
details.

Electric Heating Unit - Wiring Diagram.

Picture of heat pump terminal strip.

 37 Commercial Air to Water Heat Pump Water Heater

CONNECTIONS - ELECTRICAL
MULTIPLE HEAT PUMP BUILDING MANAGEMENT
INSTALLATION SYSTEMS (BMS/BAS)
Up to four heat pumps can be interconnected by daisy Each water heater can be connected to a BMS or BAS
chaining the LAN cables for operation as shown below. system via interface cards (Modbus RS485 or BACnet
LAN cable is available as an accessory (part number: MS-TP or BACnet TCP/IP Ethernet), available as an ac-
17534). cessory.

Step 1: Based on site requirement, a suitable interface card

needs to be connected to the control panel as shown in
the diagram below.

1st Heat 2nd Heat 3rd Heat 4th Heat

Pump / Pump Pump Pump
Primary

Interconnect the heat pumps as shown above by using

the LAN cables. Determine the 1st heat pump as Primary.
Route the cables neatly to prevent damage and trip haz-
ards. Do not route across access panels.

Note: Any of the two LAN connections will be acceptable.

Note

1. Tank temperature sensor for the Primary heat pump

• If the system is comprised of single or multiple stand-
must be connected, otherwise the heat pumps will not
alone heat pumps, each heat pump will have its own
operate due to fault. There is no need to connect tank
BMS card.
temperature sensors for Secondary heat pumps.
Insert the BMS card into the connector for each heat
2. Building temperature sensor for the Primary heat
pump, taking care that the card is firmly placed as shown
pump must be connected. There is no need to con-
in red circle.
nect building temperature sensors for Secondary
heat pumps. • If the system is comprised of multiple heat pumps
for Primary/Secondary operation, only primary heat
3. Ignore the values for tank and building temperature
pump will have a BMS card and the secondary heat
sensors on the display of Secondary heat pumps as
pumps will be connected via LAN cables.
these are not connected.
Follow the instruction on previous page for Interconnect-
ing Multiple Heat Pumps from step 1 to step 2.

Insert the BMS card into the connector for primary heat
pump, taking care that the card is firmly placed as shown
in red circle.
 CONNECTIONS - ELECTRICAL

- NOTE:
TRANSFORMER IS FACTORY
WIRED FOR 208 VOLTS.
EARTH FOR 240 VOLTS MOVE WIRE 2
- FROM TERMINAL 208 TO 240
WH 3

TRANSFORMER
L3 CB 10A 240V BK 240 COM GY 8
-
INCOMING MAINS

12
(FIELD WIRING)

BK 1 1 2 BK 2 BK 2 208V BK 208 CONTROL CB 2A

L1
BK WH WH 3 COM WH COM 24 RD 6 1 2 7 RD
6 5
SOFT STARTER R3
4 3
CAPACITOR (RC)

COMPRESSOR

BK WH
COMMON (C)
WINDING (R)

WINDING (S)
ACTIVE (T2)

38 40
START

BK WH BK WH GY RD
RUN

RUN

L1 L3 6 5 6 5
C1 R4 R2
WH BN WH BN BK T1 T3 4 3 4 3
BK WH BK WH GY RD GY GY RD DISPLAY
C
4 5
ACTIVE 7 G CAREL UPC
BU BU J1 J7
NEUTRAL 8 G0 LAN
C C
C EVAPORATOR +Vdc R-/T- 42 BK1
FANS 33 34 35 36 37 8 J8 R+/T+ 43 BK2 LAN
COMPRESSOR S R S R BK 9 GND J2 GND 44 GNYE
S R
BR BK BR BK RD 10 +5VR
BN WH J9
80uF L1 L3 E VF VF SA N E HOT ENTERING TEMP 11 B1
S S HOT LEAVING TEMP 12 B2
O/DOOR COIL TEMP Vout
13 B3 J3 R-/T-
J10
38

WH WH PUMP AUX BOOST SUCTION TEMP 14 B4 R+/T+

OUTDOOR AMBIENT GND
5uF 5uF 15 B5
LOW PRESS T/D WH 16 B6
WH WH WH J11
WH 17 B7
R R 40 HIGH PRESS T/D GND
C1 7 RD
+Vdc
J12 NO1 24 RD A1 C1 A2 GY
DI1 J4
LEGEND LEGEND WIRE SIZE OR COLOUR NO2 25 RD SV BK1 SV BK2 N GY
1.0mm² DI2
A TERMINAL BLOCK - ACTIVE NO3 26 RD 7 R3 8 GY
6.0mm² DI3 BMS
10.0mm² (OPTIONAL)
TERMINAL BLOCK - ALARM ACTIVE DI4
AL C2 7 RD
BK BLACK DI5
J6
BN BROWN J13 NO4
E TERMINAL BLOCK - EARTH R1 DI6
BU BLUE
Commercial Air to Water Heat Pump Water Heater

NO5 28 RD 7 R2 8 GY
RD RED GY 6 4 GY 18 DI7
C TERMINAL BLOCK - FAN COMMON NO6 29 RD 7 R4 8 GY
WH WHITE 19 DIC1
TERMINAL BLOCK - Transformer COMMON
GY GRAY LEGEND GND N 8 GY
COM
GNYE GREEN / YELLOW C1 COMPRESSOR CONTACTOR ALARM
BK1,2,3 BLACK MULTI CORE CB CIRCUIT BREAKER A RD 31 7 R1 8 32
Y1 NO7 30 RD AL 24V AC
L1 TERMINAL BLOCK - PUMP L1 Y2 J14
LEGEND LAN LOCAL AREA NETWORK SOCKET J5 C3 7 RD
J1 POWER SUPPLY R1 REMOTE ON/OFF RELAY N GY
Y3
HPHD-60VN

TERMINAL BLOCK - PUMP L3 NC7

L3
J2 PROBE SUPPLY R2 AUX BOOST RELAY REMOTE ON-OFF Y4
J3 ANALOG INPUT R3 EVAP FAN RELAY 24V AC
N TERMINAL BLOCK - NEUTRAL
J4 DIGITAL INPUT R4 PUMP RELAY B8
J5 ANALOG OUTPUT TS TEMPERATURE SENSOR PLUG & SOCKET B9 C4 7 RD
S TERMINAL BLOCK - FAN START J18
J6 BMS CONNECTION VF VOLT FREE NORMALLY OPEN (AUX BOOST) STORAGE TANK TS BK1 20 B10 NO8
J7 TERMINAL CONNECTOR BK2
R TERMINAL BLOCK - FAN RUN C1 COMPRESSOR CONTACTOR COIL BK1 21 B11 NO9
J8 uPC BUS BK2 J15
BUILDING FLOW TS B12
J9 PLD TERMINAL CONNECTOR R1
NO10
SA TERMINAL BLOCK - SWITCH ACTIVE 24V AC REMOTE ON/OFF RELAY COIL
J10 RS485 / tLAN CONNECTOR 23 GND NO11
J11 VALVE 1 CONTROL OUTPUT
SV TERMINAL BLOCK - SOLENOID VALVE R2 AUX BOOST RELAY COIL NO12
J12 RELAY DIGITAL OUTPUT GROUP 1 DI8 J17
J13 RELAY DIGITAL OUTPUT GROUP 1 DI9
VF TERMINAL BLOCK - VOLT FREE R3 EVAP FAN RELAY COIL
J14 RELAY DIGITAL OUTPUT GROUP 2
DI10 J16
J15 RELAY DIGITAL OUTPUT GROUP 3
240 TERMINAL BLOCK - Transformer 240V 60HZ R4 PUMP RELAY COIL DIC2
J16 DIGITAL INPUT
J17 VALVE 2 CONTROL OUTPUT
208 TERMINAL BLOCK - Transformer 208V 60HZ SV DEFROST SOLENIOD VALVE
J18 ANALOGUE INPUT
REV ECN DESCRIPTION DATE 43 Marigold Street
01 0406 Add wire colour and numbers 30/10/20
Revesby NSW 2212 HPHD-60VN#-201
Phone: (02) 9684 3684
02 0432 Removed discharge temp sensor 31/05/21 Fax: (02) 9684 3698 Part No: Rev:
Drawn By: J.Bates Date: 22/09/2020 47229E 02
Commercial Air to Water Heat Pump Water Heater

CONNECTIONS - ELECTRICAL

- NOTE:
TRANSFORMER IS FACTORY
WIRED FOR 208 VOLTS.
EARTH FOR 240 VOLTS MOVE WIRE 2
- FROM TERMINAL 208 TO 240
WH 3

TRANSFORMER
L3 CB 10A 240V BK 240 COM GY 8
-
INCOMING MAINS

12
(FIELD WIRING)

BK 1 1 2 BK 2 BK 2 208V BK 208 CONTROL CB 2A

L1
BK WH WH 3 COM WH COM 24 RD 6 1 2 7 RD
6 5
SOFT STARTER R3
4 3
CAPACITOR (RC)

COMPRESSOR

BK WH
COMMON (C)
WINDING (R)

WINDING (S)
ACTIVE (T2)

38 40
START

BK WH BK WH GY RD
RUN

RUN

L1 L3 6 5 6 5
C1 R4 R2
WH BN WH BN BK T1 T3 4 3 4 3
BK WH BK WH GY RD GY GY RD DISPLAY
C
4 5
ACTIVE 7 G CAREL UPC
BU BU J1 J7
NEUTRAL 8 G0 LAN
C C
C EVAPORATOR +Vdc R-/T- 42 BK1
FANS 33 34 35 36 37 8 J8 R+/T+ 43 BK2 LAN
COMPRESSOR S R S R BK 9 GND J2 GND 44 GNYE
S R
BR BK BR BK RD 10 +5VR
BN WH J9
80uF L1 L3 E VF VF SA N E HOT ENTERING TEMP 11 B1
S S HOT LEAVING TEMP 12 B2
O/DOOR COIL TEMP Vout
13 B3 J3 R-/T-
WH WH PUMP AUX BOOST J10
SUCTION TEMP 14 B4 R+/T+
39

OUTDOOR AMBIENT GND

5uF 5uF 15 B5
LOW PRESS T/D WH 16 B6
WH WH WH J11
WH 17 B7
R R 40 HIGH PRESS T/D GND
C1 7 RD
+Vdc
J12 NO1 24 RD A1 C1 A2 GY
DI1 J4
LEGEND LEGEND WIRE SIZE OR COLOUR NO2 25 RD SV BK1 SV BK2 N GY
1.0mm² DI2
A TERMINAL BLOCK - ACTIVE NO3 26 RD 7 R3 8 GY
6.0mm² DI3 BMS
10.0mm² (OPTIONAL)
TERMINAL BLOCK - ALARM ACTIVE DI4
AL C2 7 RD
BK BLACK DI5
J6
BN BROWN J13 NO4
E TERMINAL BLOCK - EARTH R1 DI6
BU BLUE NO5 28 RD 7 R2 8 GY
RD RED GY 6 4 GY 18 DI7
C TERMINAL BLOCK - FAN COMMON NO6 29 RD 7 R4 8 GY
WH WHITE 19 DIC1
TERMINAL BLOCK - Transformer COMMON
GY GRAY LEGEND GND N 8 GY
COM
GNYE GREEN / YELLOW C1 COMPRESSOR CONTACTOR ALARM
BK1,2,3 BLACK MULTI CORE CB CIRCUIT BREAKER A RD 31 7 R1 8 32
Y1 NO7 30 RD AL 24V AC
L1 TERMINAL BLOCK - PUMP L1 Y2 J14
LEGEND LAN LOCAL AREA NETWORK SOCKET J5 C3 7 RD
J1 POWER SUPPLY R1 REMOTE ON/OFF RELAY N GY
Y3 NC7
L3 TERMINAL BLOCK - PUMP L3
J2 PROBE SUPPLY R2 AUX BOOST RELAY
HPHD-60HN

REMOTE ON-OFF Y4
J3 ANALOG INPUT R3 EVAP FAN RELAY 24V AC
N TERMINAL BLOCK - NEUTRAL
J4 DIGITAL INPUT R4 PUMP RELAY B8
J5 ANALOG OUTPUT TS TEMPERATURE SENSOR PLUG & SOCKET B9 C4 7 RD
S TERMINAL BLOCK - FAN START J18
J6 BMS CONNECTION VF VOLT FREE NORMALLY OPEN (AUX BOOST) STORAGE TANK TS BK1 20 B10 NO8
J7 TERMINAL CONNECTOR BK2
R TERMINAL BLOCK - FAN RUN C1 COMPRESSOR CONTACTOR COIL BK1 21 B11 NO9
J8 uPC BUS BK2 J15
BUILDING FLOW TS B12
J9 PLD TERMINAL CONNECTOR R1
NO10
SA TERMINAL BLOCK - SWITCH ACTIVE 24V AC REMOTE ON/OFF RELAY COIL
J10 RS485 / tLAN CONNECTOR 23 GND NO11
J11 VALVE 1 CONTROL OUTPUT
SV TERMINAL BLOCK - SOLENOID VALVE R2 AUX BOOST RELAY COIL NO12
J12 RELAY DIGITAL OUTPUT GROUP 1 DI8 J17
J13 RELAY DIGITAL OUTPUT GROUP 1 DI9
VF TERMINAL BLOCK - VOLT FREE R3 EVAP FAN RELAY COIL
J14 RELAY DIGITAL OUTPUT GROUP 2
DI10 J16
J15 RELAY DIGITAL OUTPUT GROUP 3
240 TERMINAL BLOCK - Transformer 240V 60HZ R4 PUMP RELAY COIL DIC2
J16 DIGITAL INPUT
J17 VALVE 2 CONTROL OUTPUT
208 TERMINAL BLOCK - Transformer 208V 60HZ SV DEFROST SOLENIOD VALVE
J18 ANALOGUE INPUT
REV ECN DESCRIPTION DATE 43 Marigold Street
01 0432 Removed discharge temp sensor 31/05/21
Revesby NSW 2212 HPHD-60HN#-201
Phone: (02) 9684 3684
Fax: (02) 9684 3698 Part No: Rev:
Drawn By: J.Bates Date: 26/02/2021 47285E 01
 CONNECTIONS - ELECTRICAL

-
EARTH
-
INCOMING MAINS
(FIELD WIRING)

3 WH

TRANSFORMER
L3 3 L3 WH L3 COM GY 8
-
2 RD
L2 12
- CONTROL CB 10A PF CONTROL CB 2A
1 BK 1 2 BK 4 11 14 BK 5 L1 BK L1 24 RD 6 1 2 7 RD
L1
BK RD WH BK RD WH BK RD WH
L1 L2 L3 L1 L2 L3 L1 L2 L3
C1 C3 BK WH GY RD
PHASE FAIL T1 T2 T3 T1 T2 T3 L1 L3 6 5
BK RD WH BK1 BK2 BK3 C2 R2
PWR T1 T3 4 3
RY
BK WH GY RD GY GY RD DISPLAY
BK1 BK2 BK3 BK1 BK2 BK3
ACTIVE 7 G CAREL UPC
J1 J7
NEUTRAL 8 G0 LAN
L1 L2 L3
+Vdc R-/T- 42 BK1
33 34 35 36 37 8 J8 R+/T+ 43 BK2 LAN
BK 9 GND J2 GND 44 GNYE
COMPRESSOR EVAPORATOR FANS RD 10 +5VR
HOT ENTERING TEMP J9
L1 L3 E VF VF SA N E 11 B1
HOT LEAVING TEMP 40 OL RD 41 7 R4 8 GY
12 B2
O/DOOR COIL TEMP Vout BK2
13 B3
40

J3 J10 R-/T- F O/L 2

PUMP AUX BOOST SUCTION TEMP 14 B4 R+/T+ BK1 39
OUTDOOR AMBIENT GND
LEGEND LEGEND WIRE SIZE OR COLOUR 15 B5
C1 COMPRESSOR CONTACTOR 1.0mm² LOW PRESS T/D WH 16 B6 F O/L 1
C2 PUMP CONTACTOR 10.0mm² J11
WH 17 B7 BK2 38 OL
C3 EVAP FANS CONTACTOR BK BLACK BK1
HIGH PRESS T/D GND
CB CIRCUIT BREAKER RD RED
C1 7 RD
LAN LOCAL AREA NETWORK SOCKET WH WHITE +Vdc
F O/L 1 FAN OVERLOAD 1 GY GRAY J12 NO1 24 RD 6 4 27 RD A1 C1 A2 GY
DI1 J4 R4
F O/L 2 FAN OVERLOAD 2 GNYE GREEN / YELLOW NO2 25 RD SV BK1 SV BK2 N GY
BK1,2,3 BLACK MULTI CORE DI2
PF PHASE FAIL ROTATION RELAY NO3 26 RD 5 3 45 RD A1 C3 A2 GY
R1 REMOTE ON/OFF RELAY LEGEND DI3 BMS R4
(OPTIONAL)
R2 AUX BOOST RELAY J1 POWER SUPPLY DI4
R4 FAN OVERLOAD RELAY J2 PROBE SUPPLY J6 C2 7 RD
DI5
TS TEMPERATURE SENSOR PLUG & SOCKET J3 ANALOG INPUT J13 NO4
R1 DI6
Commercial Air to Water Heat Pump Water Heater

VF VOLT FREE NORMALLY OPEN (AUX BOOST) J4 DIGITAL INPUT NO5 28 RD 7 R2 8 GY

J5 ANALOG OUTPUT GY 6 4 GY 18 DI7
C1 COMPRESSOR CONTACTOR COIL NO6 29 RD A1 C2 A2 GY
J6 BMS CONNECTION 19 DIC1
C2 PUMP CONTACTOR COIL J7 TERMINAL CONNECTOR GND N 8 GY
J8 uPC BUS ALARM
J9 PLD TERMINAL CONNECTOR A RD 31 7 R1 8 32
Y1 NO7 30 RD AL 24V AC
C3 EVAP FAN CONTACTOR COIL J14
J10 RS485 / tLAN CONNECTOR Y2 J5 C3 7 RD
J11 VALVE 1 CONTROL OUTPUT N GY
Y3 NC7
R1 REMOTE ON/OFF RELAY COIL
J12 RELAY DIGITAL OUTPUT GROUP 1 REMOTE ON-OFF Y4
J13 RELAY DIGITAL OUTPUT GROUP 1 24V AC
HPHD-135

R2 AUX BOOST RELAY COIL

J14 RELAY DIGITAL OUTPUT GROUP 2 B8
R4 FAN OVERLOAD RELAY COIL J15 RELAY DIGITAL OUTPUT GROUP 3 B9 C4 7 RD
J18
J16 DIGITAL INPUT STORAGE TANK TS BK1 20 B10 NO8
J17 VALVE 2 CONTROL OUTPUT BK2
SV DEFROST SOLENIOD VALVE BK1 21 B11 NO9
J18 ANALOGUE INPUT BK2 J15
BUILDING FLOW TS B12 NO10
A TERMINAL BLOCK - ACTIVE N TERMINAL BLOCK - NEUTRAL
23 GND NO11
AL TERMINAL BLOCK - ALARM ACTIVE OL TERMINAL BLOCK - FAN O/L J17
NO12
DI8
TERMINAL BLOCK - EARTH TERMINAL BLOCK - SWITCH ACTIVE DI9
E SA
DI10 J16
L1 TERMINAL BLOCK - PUMP L1 SV TERMINAL BLOCK - SOLENOID VALVE DIC2
L3 TERMINAL BLOCK - PUMP L3 VF TERMINAL BLOCK - VOLT FREE
REV ECN DESCRIPTION DATE 43 Marigold Street
01 0406 Add wire colour and numbers 30/10/20
Revesby NSW 2212 HPHD-135#N#-483
Phone: (02) 9684 3684
02 0432 Removed discharge temp sensor 31/05/21 Fax: (02) 9684 3698 Part No: Rev:
Drawn By: J.Bates Date: 21/09/2020 47224E 02
 41 Commercial Air to Water Heat Pump Water Heater

CONNECTIONS - ELECTRICAL

CONTROLLER AND DISPLAY INFORMATION

Commercial Air to Water Heat Pump Water Heater 42

CONNECTIONS - ELECTRICAL
NOTE: If no keys are pressed for 60 seconds, screen i. E
 nabling Scheduler to ‘Yes’ will open a 2nd page
reverts to main display screen and any changes made which will allow the user to program specified oper-
and not confirmed will be lost. ating times on a 7-day basis. E.g.:

Clock Schedule

SETPOINT QUICK SETTING Mon 00:00 to 00:00

Press ‘prg’ from the main display screen and the Setpoint Tue 00:00 to 00:00
page will appear. Cursor will be on the set temperature.
Pressing the up and down keys will adjust the setting in Pressing the ‘down’ key will reveal a 2nd page in the
0.1 increments. Hold down for rapid change. Press ’En- Clock Scheduler:
ter’ to confirm change. Press ‘esc’ to return to the main
– Do you want to enable Special Event: No
display screen. The factory setting is 141.8°F (61°C). The
(programs the temperature to be maintained
setpoint can be adjusted up to 149°F (65°C) depending
during a specified date range)
on site suitability after consulting with Rheem.
Enabling the Special Event to ‘Yes’ allows user to pro-
MENU ITEM
gram in the desired date range, setpoint and differential
A. On/Off – Press ’enter’ to access change. Press ‘up’ or to be maintained during the Special Event period.
‘down’ to turn unit on or off. Press ‘enter’ to confirm.

Press ‘down’ key to display type of circulating pump

ii. Enabling Tariff to Yes will open the Tariff Time Band
control.
pages which allows the user to program which hours
Default: AUTOMATIC ON TEMP are off peak, shoulder and peak in 12 hour blocks
as Weekday AM, Weekday PM, Weekend AM, Week-
Press ‘esc’ to return to Menu Primary. end PM.

B. Setpoint - displays the tank maximum setpoint at which Press ‘esc’ until page returns to the Menu Primary.
the compressor will be deactivated. Cursor will be on
the set temperature. Pressing the ‘up’ and ‘down’ keys
will adjust the setting in 0.1 increments. Hold down for
rapid change. Press ’enter’ to confirm change. Press
‘esc’ to return to the Menu Primary.

C. Clock / Scheduler – time and date are set here. Other

adjustments include:

i. Enable Scheduler: No (controls heat pump operating

time based on programmed time period)

ii. Enable Tariff: No (controls heat pump operating time

based on tariffs)

iii. Enable D.L. Save: No (shifts time based on seasons)

 43 Commercial Air to Water Heat Pump Water Heater

CONNECTIONS - ELECTRICAL
D. Input/output View – Displays the actual readings as fol- E. Alarm History – will display up to 150 alarm events and
lows: then will overwrite oldest event. Alarms can be cleared
by pressing the ‘Alarm Bell’ key.
Hot Enter Temp: Potable water temperature entering and
leaving the condenser heat exchanger F. Service – password: 0022
Hot Leave Temp:
a. Change display (do not use)
Cold enter Temp: Non-potable/chilled water temperature
entering and leaving the evaporator heat b. Information – software version information
Cold Leave Temp: exchanger
c. Summer/Winter (not applicable to this product)
Compressor 1 – Compressor temperature and pressure
readings d. Working Hours:
Low Press:
i. Circ. Pump / reset counter
sat. suction:
ii. Compressor 1 / reset counter
Suction: iii. Outdoor Fan 1 / reset counter
High Press: e. BMS configuration (will time out after 5 minutes if no
buttons pressed)
sat. condenser:
Address: 1 (if BMS Interface Card Modbus on RS485 is
out. coil Temp: Evaporator coil temperature used, change the address value based on the unique ad-
dress set by the customer’s network. For all other BMS
LP1 switch: OK Hi and Lo pressure switches closed or interface cards, ignore this value).
open circuit
HP1 switch: OK Protocol: CAREL/Modbus (choose Modbus only for BMS
Interface Card Modbus on RS485. For all other BMS inter-
Flow switch: On/Off Flow switch in non-potable/chilled water face cards, choose CAREL).
circuit activated
Comp O/Load: On/Off Compressor overload activated Speed: 19200 (if BMS Interface Card Modbus on RS485
is used, change the speed value based on the customer’s
Remote: On/Off Remote control of heat pump activated network. For all other BMS interface cards, use 19200 as
speed).
Compressor 1: On/Off Compressor status
f. Service Settings
Rev. valve: On/Off Reversing valve status (NA)
a. Working Hour Set
Fan: On/Off Fan status
b. Prove Adjustment
Circ. Pump: On/Off Primary pump/s status (NB: both non- c. Thermoregulation (for multiple heat pump
potable/chilled and potable water pumps installation, change the no. of compressor and
are activated by same relay) other settings from the table on the next page.)
Outside Temp: Ambient air sensor temperature
d. User DEV/Change PW1
Tank Temp: Temperature at near bottom of tank
For more information, please refer to the service manual
Building Flow Temp: Temperature being delivered to building for heat pumps.
flow
Digital Inputs: Displays the number of inputs and
outputs
Relay Outputs:
Commercial Air to Water Heat Pump Water Heater 44

CONNECTIONS - ELECTRICAL
Parameter Sub Parameter Primary Secondary
Setpoint 140°F (60.0°C) Screen N/A
Thermoregulation 01 Differential 37°F (3.0°C) Screen N/A
Dead band 33°F (0.5°C) Screen N/A
Thermoregulation 02 Initiate 25°F (-4°C) 25°F (-4°C)
(De-ice temperature) Terminate 50°F (10.0°C) 50°F (10.0°C)
Delay to start 5m 5m
Thermoregulation 03 Max duration 10m 10m
(De-ice timers) Min between 30m 30m
Coil de-water 30s 30s
Flow proof delay 3s Screen N/A
Pump min run 5m Screen N/A
Thermoregulation 04
Pump run on time 1m Screen N/A
(Pump settings)
Temp. test cycle Not avail Screen N/A
Flow switch fitted No Screen N/A
Thermoregulation 04s Flow switch fitted Screen N/A No
Blackout delay 10s Screen N/A
No of compressors
Set as required (default 1) Screen N/A
Thermoregulation 05 (number of heat pumps)
Compressor staging Simultaneous Screen N/A
Controlling sensor Tank Screen N/A
Thermoregulation Out air sensor Yes No
I/O Config 05
Sensor type Carel NTC Carel NTC
By digital input No Screen N/A
Thermoregulation 06 By supervisor No Screen N/A
(Enable unit On/Off) By flow switch Not avail Screen N/A
Dig input 6 is for: Comp O/Load Screen N/A
Storage tank temp Yes No
Sensor type Carel NTC Carel NTC
I/O Config 06b
Building flow temp Yes No
Sensor type Carel NTC Carel NTC
Thermoregulation 07 LP trip set 0.4 Bar 0.4 Bar
(HP/LP Safety) HP trip set 27.5 Bar 27.5 Bar
Thermoregulation 08
(Anti-freeze safety for PHE Low limit set 32°F (0.0ºC) Screen N/A
evaporator (leave))
Aux. Boost Fitted Yes Screen N/A
% compressor in alarm to
Thermoregulation 09 50% Screen N/A
activate boost
Boost act. Delay 5m Screen N/A
Cut over point 41°F (5.0ºC) Screen N/A
Thermoregulation 10
Differential 36°F (2.0ºC) Screen N/A
(Low outside air temp i.e
low ambient aux boost) Comp stop in low outside
Yes Screen N/A
air temp:
 45 Commercial Air to Water Heat Pump Water Heater

COMMISSIONING
TO FILL AND TURN ON THE It is important to wait for five minutes after the heat pump
has activated to ensure it continues to operate and is
WATER HEATER functioning correctly.

The power supply to the water heater and NOTE: The water heater may not turn on immediately
controller must not be switched on until the when it is first switched on, if it is switched on within 20
water heater is filled with water and a satis- minutes to 2 hours of it having been switched off at the
factory megger reading is obtained. isolating switch, or the heat pump has just completed
a heating cycle. The water heater will wait until the
WARNING: This water heater contains elec- conditions for start-up are favorable in order to protect
tronic equipment and 500 V insulation tests the compressor from damage. This may take up to 20
must only be conducted between actives minutes to 2 hours. The auxiliary booster (if installed)
and earth and between neutral and earth. An will operate instead of the heat pump if the ambient air
active to neutral test WILL damage the elec- temperature is less than the ambient sensor setpoint.
tronics.
Explain to a qualified technician the functions and opera-
tion of the heat pump water heater. Upon completion of
the installation and commissioning of the water heating
system, leave this guide with the qualified technician.
COMMISSIONING PROCEDURE
– STANDALONE HEAT PUMP
CONFIGURATION COMMISSIONING PROCEDURE
• Perform this procedure to commission a single
(standalone) heat pump.
– MULTIPLE HEAT PUMP
(PRIMARY/SECONDARY)
• If the system is comprised of multiple standalone
heat pumps, perform this procedure for each heat CONFIGURATION
pump.
Perform this procedure if the system is comprised of mul-
• Open all of the hot water taps in the building (don’t tiple heat pumps to be configured for Primary/Secondary
forget the showers) and supply valves in the system. operation.

• Open the valves fully on the cold, return and hot water • Open all of the hot water taps in the building (don’t
branches to the storage tanks. forget the showers) and supply cocks and valves in
the system.
• Open the main cold water valve.
• Open the isolation valves fully on the cold, return and
• Air will be forced out of the taps. hot water branches to the storage tanks.
• Close each tap as water flows freely from it. • Open the main cold water valve on the cold water line
to the storage tanks.
• Check the pipe work for leaks.
Air will be forced out of the taps.
• Switch on the electrical supply at the isolating switch
to the water heater. • Close each tap as water flows freely from it.
• Set time/tariff control if required. • Check the pipe work for leaks.
• Reset alarms. Skip this step if there are no alarms. Before commencing the Primary/Secondary commission-
ing procedure, ensure the ‘Multiple Heat Pump Installation
If the water heater is full of cold water, the fan will activate
and heating will commence unless the ambient air tem- - step 1 and step 2 have been completed as stated on
perature is below the ambient sensor setpoint, in which page 45.
case the auxiliary boost will operate, if installed.
Commercial Air to Water Heat Pump Water Heater 46

COMMISSIONING
The commissioning procedure MUST be performed in the 3. Configure heat pump address.
order shown.
• While in the home screen on control panel, si-
multaneously press and hold Up , Down and
Enter for 5 seconds to enter the setup menu.

• Use Up or Down buttons to set values.

1st Heat 2nd Heat 3rd Heat 4th Heat • Press and release Enter to move curser to next
Pump / Pump Pump Pump line.
Primary Secondary 1 Secondary 2 Secondary 3
• Change the following values as shown in the ta-
ble at the bottom on this page.
1. Ensure all heat pumps are turned OFF at the isolating
switch. • Press “Enter” to confirm settings. The screen will
change to the home screen and settings will be
2. Turn ON secondary 1 heat pump (2nd heat pump). saved.

Note that the secondary's pump will start and an alarm

may occur – ignore at this stage.

Menu Secondary 1 Secondary 2 Secondary 3 Primary Example Screen Image of Secondary 1

Display ad-
17 18 19 16
dress setting

I/O board
02 03 04 01
address

trm1 32 32 32 32

trm2 17 18 19 16

trm3 None –
Yes Yes Yes Yes
Ok?
 47 Commercial Air to Water Heat Pump Water Heater

COMMISSIONING
4. Change secondary heat pump 'Out air sensor', 'Stor- Refer to page 50 to see the chart for navigating Service
age tank temp' sensor and 'Building flow temp' sensor menu and page 53 for Thermoregulation section or see
parameters to 'No'. the table below.

• Go to the Service menu (Service>Service Set- Parameter Sub Parameter Primary

tings- password 0022>Thermoregulation). Refer Blackout delay 10s
to page 50 to see the chart for navigating Service No of compressors (Number
Set as required (default 1)
menu and page 53 for Thermoregulation section Thermoregulation 05 of heat pumps)
or see the table below. Compressor staging Simultaneous

Parameter Sub Parameter Primary Secondary Controlling sensor Tank

Blackout delay 10s Screen N/A

8. Turn on all the heat pumps.
Set as required
No of compressors Screen N/A
Thermoregulation 05 (default 1)
9. Reset alarms on each heat pump. Skip this step if
Compressor staging Simultaneous Screen N/A there are no alarms.
Controlling sensor Tank Screen N/A
Out air sensor Yes No 10. Set time/tariff control on Primary heat pump if re-
I/O Config 05
Sensor type Carel NTC Carel NTC quired. Refer to page 50 to see the chart for navigat-
By digital input No Screen N/A
ing the control panel display.
By supervisor No Screen N/A
Thermoregulation 06 If the water heaters are full of cold water, the fan will ac-
(Enable unit On/Off) By flow switch Not avail Screen N/A tivate on each water heater and heating will commence
Dig input 6 is for: Comp O/Load Screen N/A unless the ambient air temperature is below the ambient
Storage tank temp Yes No sensor setpoint, in which case the auxiliary boost will op-
I/O Config 06b Sensor type Carel NTC Carel NTC erate, if installed.
Building flow temp Yes No
It is important to wait for five minutes after each heat
pump has activated to ensure it continues to operate and
5. Turn OFF the Secondary heat pump. is functioning correctly.
• If there is only 1 secondary proceed directly to
NOTE: The heat pump may not turn on immediately
step 6.
when it is first switched on, if it is switched on within 20
• If there are 2 or 3 Secondary heat pumps repeat minutes to 2 hours of it having been switched off at the
step 3 to step 5 for Secondary 2 and Secondary 3 isolating switch, or the heat pump has just completed a
respectively using the values for respective Sec- heating cycle. The heat pump will wait until the conditions
ondary heat pumps. for start-up are favorable in order to protect the compres-
sor from damage. This may take up to 20 minutes to 2
6. Turn ON Primary heat pump and set the primary ad- hours. The auxiliary booster (if installed) will operate in-
dress as stated in step 3. stead of the heat pump if the ambient air temperature is
less than the ambient sensor setpoint.
7. After commissioning the Primary heat pump, go to
the Service menu (Service>Service Settings- pass- Explain to a responsible officer the functions and opera-
word 0022>Thermoregulation>no. of compressor) on tion of the heat pumps. Upon completion of the installation
the Primary heat pump and change the number of and commissioning of the water heating system, leave
compressors according to the number of heat pumps this guide with the responsible officer.
interconnected together.
Commercial Air to Water Heat Pump Water Heater 48

COMMISSIONING
COMMISSIONING PROCEDURE- Change the settings for BMS configuration from the
display menu as mentioned below.
BMS CONFIGURATION
Address: No change required (address is irrelevant
Before commencing the commissioning procedure, en- for this card).
sure the ‘Building Management Systems (BMS/BAS)’
installation procedure has been completed as stated on Protocol: CAREL
page 46.
Speed: 19200 (this value is set from factory to com-
• If the system is comprised of single or multiple municate between heat pump and BMS card)
standalone heat pumps, perform this procedure
for each heat pump. Each heat pump will have its
2. Open the heat pump enclosure and check the BMS
own BMS card.
card.
• If the system is comprised of multiple heat pumps
for primary/secondary operation, perform this pro-
cedure for only master heat pump. Only primary
heat pump will have a BMS card and the second-
ary heat pumps will be connected via LAN cable.

Configure BMS settings from the display of the heat pump.

After commissioning the primary heat pump, go to the

Service menu
The BACnet MS-TP card features a button (PUSHBUT-
(Service- password 0022>BMS config). Refer to page 50 TON) and two indicator lights (STATUS LED and NET-
to see the chart for navigating Service menu. WORK LED).

Configuration: BMS Interface Card Modbus on Functions of the button: When starting up the BACnet
RS485 MS-TP, this is used to select, for network communication,
whether to use the factory parameters or the user param-
1. Go to BMS configuration (will time out after 5 minutes
eters
if no buttons pressed)
In normal operation, reboots BACnet MS-TP without
Change the settings for BMS configuration from the
needing to disconnect the power supply
display menu as mentioned below.
Status LED: indicates the status of communication with
Address: Change the address value based on the
the heat pump and the card. Once the starting sequence
unique address set by the customer’s network.
has been completed, the Status LED flashes to indicate
Protocol: Choose option ‘Modbus’ the quality of communication.

Speed: Change the speed value based on the cus- a. If Status LED flashes green, then communication
tomer’s network. with the BACnet MS-TP is OK.

2. Parameter table is provide for customers to follow for b. If LED is red or green-red-green, then the com-
further configuration to customer’s network on page munication is not established. In that case, check
59. the BMS configuration.

Network LED: The Network LED (right) indicates the sta-

Configuration: BMS Interface card BACnet
tus of communication with customer’s network. Once the
MS-TP
starting sequence has been completed, the Network LED
flashes to indicate the quality of communication with cus-
1. Go to BMS configuration (will time out after 5 min-
tomer’s network.
utes if no buttons pressed)
 49 Commercial Air to Water Heat Pump Water Heater

COMMISSIONING
a. If Network LED flashes green with occasional red Functions of the button: When starting up the TCP/IP Eth-
flashes then communication is OK. ernet card, this is used to select, for network communica-
tion, whether to use the factory parameters or the user
b. If Network LED flashes green and red ON togeth- parameters. In normal operation, reboots TCP/IP Ether-
er (BACnet MS/TP meaning: continuous Poll-For- net card without needing to disconnect the power supply.
Master): communication not established (connec-
tion problems, or no network device found); this Status LED: indicates the status of communication with
may depend on electrical connection difficulties the heat pump and the card. Once the starting sequence
or communication settings that are not compat- has been completed, the Status LED flashes to indicate
ible with the other network devices connected. the quality of communication.

3. For further configuration of BACnet MS-TP card, a. If Status LED flashes green or green steady, then
please follow the “BACnet MS-TP Configuration communication with the BACnet TCP/IP Ethernet
Guide”. card is OK.

4. Parameter table is provided for customers to follow for b. If LED is red or green-red-green, then the com-
further configuration to customer’s network on page munication is not established. In that case, check the
59. BMS configuration.

Configuration: BMS Interface card BACnet Network LED: Displays the status of the physical network
TCP/IP Ethernet connection (Ethernet connection signals), regardless
of whether the network parameters are correct; usually
1. Go to BMS configuration (will time out after 5 minutes this must be green and flash when data is transmitted/
if no buttons pressed) received.

Change the settings for BMS configuration from the 3. For further configuration of BACnet TCP/IP Ether-
display menu as mentioned below. net card, please follow the “BACnet TCP/IP Ethernet
Configuration Guide”.
Address: No change required (address is irrelevant
for this card). 4. Parameter table is provided for customers to follow for
further configuration to customer’s network on page
Protocol: CAREL 59.
Speed: 19200 (this value is set from factory to com-
municate between heat pump and BMS card)

2. Open the heat pump enclosure and check the BMS

card.

The BACnet TCP/IP Ethernet card features a button

(PUSHBUTTON) and two indicator lights (STATUS LED
and NETWORK LED).
Commercial Air to Water Heat Pump Water Heater 50

COMMISSIONING
Refer to the parameter tables below for BMS:

ANALOG VARIABLES
BMS Read/
Description Default Category UOM Min Max Variable name
Address Write
1 reading from input 1
0 Default --- -3276.8 3276.7 R Probe_Value_1
Hot Entering water Sensor
2 reading from input 2
0 Default --- -3276.8 3276.7 R Probe_Value_2
Hot Leaving water Sensor
3 reading from input 3 Out. coil sensor 0 Default --- -3276.8 3276.7 R Probe_Value_3
4 reading from input 4
0 Default --- -3276.8 3276.7 R Probe_Value_4
Suction Temperature sensor
5 reading from input 5 Out Air sensor 0 Default --- -3276.8 3276.7 R Probe_Value_5
6 reading from input 6
0 Default --- -3276.8 3276.7 R Probe_Value_6
LP Pressure sensor fitted
7 reading from input 7
0 Default --- -3276.8 3276.7 R Probe_Value_7
HP Pressure sensor fitted
8 reading from input 8 Cold Enter water 0 Default --- -3276.8 3276.7 R Probe_Value_8
9 reading from input 9 Cold Leave water 0 Default --- -3276.8 3276.7 R Probe_Value_9
10 reading from input 10
0 Default --- -3276.8 3276.7 R Probe_Value_10
Hot Entering water Sensor
11 reading from input 11
0 Default --- -3276.8 3276.7 R Probe_Value_11
Hot Leaving water Sensor
12 reading from input 12 Out. coil sensor 0 Default --- -3276.8 3276.7 R Probe_Value_12
13 Virtual Analoge Output 1 0 Default --- 0 3276.7 R VAOut_1
14 Virtual Analoge Output 2 0 Default --- 0 3276.7 R VAOut_2
15 Virtual Analoge Output 3 0 Default --- 0 3276.7 R VAOut_3
16 Virtual Analoge Output 4 0 Default --- 0 3276.7 R VAOut_4
17 Virtual Analoge Output 5 0 Default --- 0 3276.7 R VAOut_5
18 Virtual Analoge Output 6 0 Default --- 0 3276.7 R VAOut_6
19 Superheat valve Comp 1 0 Default --- -72.0 324.0 R Superheat_C1
20 Superheat valve Comp 2 0 Default --- -72.0 324.0 R Superheat_C2
21 Superheat valve Comp 3 0 Default --- -72.0 324.0 R Superheat_C3
22 Superheat valve Comp 4 0 Default --- -72.0 324.0 R Superheat_C4
23 Control Temperature 0 Default °F -146.2 211.82 R Ctrl_temp
24 Outside Air Temperature 0 Default BAR -146.2 211.82 R OAT
25 Entering water temperature 0 Default °F -146.2 211.82 R EW_temp
26 Leaving water temperature 0 Default °F -146.2 211.82 R LW_temp
27 Condenser temperature
0 Default --- -99.9 211.82 R Cond_temp
(either from NTC or P-T)
28 Current entering water Setpoint 22.0 Default °F 32 113 R Active_Setpoint
29 Active Proportional Band for compressor 1.5 Default °F 32 50 R Active_Pro_band
30 Water Setpoint 22.0 Default °F 41 113 R/W Setpoint
31 Dead band 1.0 Default °F 32 50 R/W D_Band
32 Proportional Band for compressor 1.5 Default °F 32 77 R/W Pro_band
33 Entering water temperature 2 0 Default °F -146.2 211.82 R EW_temp2
34 Leaving water temperature 2 0 Default °F -146.2 211.82 R LW_temp2
35 Storage tank water temperature 0 Default °F -146.2 211.82 R Tank_temp
36 Building Supply water temperature (Flow) 0 Default °F -146.2 211.82 R Bld_Supply_temp
 51 Commercial Air to Water Heat Pump Water Heater

COMMISSIONING
INTEGER VARIABLES
BMS Read/
Description Default Category UOM Min Max Variable name
Address Write
21 type of tariff - timeband 0 week end 0 Default --- 0 2 R/W trfw_0
22 type of tariff - timeband 1 week end 0 Default --- 0 2 R/W trfw_1
23 type of tariff - timeband 2 week end 0 Default --- 0 2 R/W trfw_2
24 type of tariff - timeband 3 week end 0 Default --- 0 2 R/W trfw_3
25 type of tariff - timeband 4 week end 0 Default --- 0 2 R/W trfw_4
26 type of tariff - timeband 5 week end 0 Default --- 0 2 R/W trfw_5
27 type of tariff - timeband 6 week end 0 Default --- 0 2 R/W trfw_6
28 type of tariff - timeband 7 week end 0 Default --- 0 2 R/W trfw_7
29 type of tariff - timeband 8 week end 0 Default --- 0 2 R/W trfw_8
30 type of tariff - timeband 9 0 Default --- 0 2 R/W trfw_9
31 type of tariff - timeband 10 week end 0 Default --- 0 2 R/W trfw_10
32 type of tariff - timeband 11 week end 0 Default --- 0 2 R/W trfw_11
33 type of tariff - timeband 12 week end 0 Default --- 0 2 R/W trfw_12
34 type of tariff - timeband 13 week end 0 Default --- 0 2 R/W trfw_13
35 type of tariff - timeband 14 week end 0 Default --- 0 2 R/W trfw_14
36 type of tariff - timeband 15 week end 0 Default --- 0 2 R/W trfw_15
37 type of tariff - timeband 16 week end 0 Default --- 0 2 R/W trfw_16
38 type of tariff - timeband 17 week end 0 Default --- 0 2 R/W trfw_17
39 type of tariff - timeband 18 week end 0 Default --- 0 2 R/W trfw_18
40 type of tariff - timeband 19 week end 0 Default --- 0 2 R/W trfw_19
41 type of tariff - timeband 20 week end 0 Default --- 0 2 R/W trfw_20
42 type of tariff - timeband 21 week end 0 Default --- 0 2 R/W trfw_21
43 type of tariff - timeband 22 week end 0 Default --- 0 2 R/W trfw_22
44 type of tariff - timeband 23 week end 0 Default --- 0 2 R/W trfw_23
49 State of unit. 0 Default --- 0 13 R Unit_Status
70 Compressor 1 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_1
71 Compressor 1 Hour run counter (high) 0 Default --- 0 999 R Comp_T_Hours_H_1
72 Compressor 2 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_2
73 Compressor 2 Hour run counter (high) 0 Default --- 0 999 R Comp_T_Hours_H_2
74 Compressor 3 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_3
75 Compressor 3 Hour run counter (high) 0 Default --- 0 999 R Comp_T_Hours_H_3
76 Compressor 4 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_4
77 Compressor 4 Hour run counter (high) 0 Default --- 0 999 R Comp_T_Hours_H_4
78 Pump Hour run counter (low) 0 Default --- 0 999 R Pump_T_Hours_L
79 Pump Hour run counter (high) 0 Default --- 0 999 R Pump_T_Hours_H
86 Outdoor Fan 1 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_1
87 Outdoor fan 1 Hour run counter (high) 0 Default --- 0 999 R OutFan_T_Hours_H_1
88 Outdoor Fan 2 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_2
89 Outdoor fan 2 Hour run counter (high) 0 Default --- 0 999 R OutFan_T_Hours_H_2
90 Outdoor Fan 3 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_3
91 Outdoor fan 3 Hour run counter (high) 0 Default --- 0 999 R OutFan_T_Hours_H_3
92 Outdoor Fan 4 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_4
93 Outdoor fan 4 Hour run counter (high) 0 Default --- 0 999 R OutFan_T_Hours_H_4
Commercial Air to Water Heat Pump Water Heater 52

COMMISSIONING
INTEGER VARIABLES
BMS Read/
Description Default Category UOM Min Max Variable name
Address Write
100 15018 Default --- 0 32767 R BMS_Sw_Ver
101 15018 Default --- 0 32767 R BMS_Sw_Date
102 0 Default --- 0 9999 R Manuf_Password
Clock /
103 Current year 0 --- 0 99 R CURRENT_YEAR
TimeDate
Clock /
104 Current month 1 --- 1 12 R CURRENT_MONTH
TimeDate
Clock /
105 Current day 1 --- 1 31 R CURRENT_DAY
TimeDate
Clock /
106 Current hour 0 h 0 23 R CURRENT_HOUR
TimeDate
Clock /
107 Current minute 0 --- 0 59 R CURRENT_MINUTE
TimeDate
 53 Commercial Air to Water Heat Pump Water Heater

COMMISSIONING
DIGITAL VARIABLES
BMS Read/
Description Default Category UOM Min Max Variable name
Address Write
1 Digital Input 1 0 Default --- 0 1 R Din_1
2 Digital Input 2 0 Default --- 0 1 R Din_2
3 Digital Input 3 0 Default --- 0 1 R Din_3
4 Digital Input 4 0 Default --- 0 1 R Din_4
5 Digital Input 5 0 Default --- 0 1 R Din_5
6 Digital Input 6 0 Default --- 0 1 R Din_6
7 Digital Input 7 0 Default --- 0 1 R Din_7
8 Digital Input 8 0 Default --- 0 1 R Din_8
9 Digital Input 9 0 Default --- 0 1 R Din_9
10 Digital Input 10 0 Default --- 0 1 R Din_10
11 Digital Input 11 0 Default --- 0 1 R Din_11
12 Digital Input 12 0 Default --- 0 1 R Din_12
13 Digital Input 13 0 Default --- 0 1 R Din_13
14 Digital Input 14 0 Default --- 0 1 R Din_14
15 Digital Input 15 0 Default --- 0 1 R Din_15
16 Digital Input 16 0 Default --- 0 1 R Din_16
17 Digital Input 17 0 Default --- 0 1 R Din_17
18 Digital Input 18 0 Default --- 0 1 R Din_18
19 Virtual Digital Output 1 0 Default --- 0 1 R VDOut_1
20 Virtual Digital Output 2 0 Default --- 0 1 R VDOut_2
21 Virtual Digital Output 3 0 Default --- 0 1 R VDOut_3
22 Virtual Digital Output 4 0 Default --- 0 1 R VDOut_4
23 Virtual Digital Output 5 0 Default --- 0 1 R VDOut_5
24 Virtual Digital Output 6 0 Default --- 0 1 R VDOut_6
25 Virtual Digital Output 7 0 Default --- 0 1 R VDOut_7
26 Virtual Digital Output 8 0 Default --- 0 1 R VDOut_8
27 Virtual Digital Output 9 0 Default --- 0 1 R VDOut_9
28 Virtual Digital Output 10 0 Default --- 0 1 R VDOut_10
29 Virtual Digital Output 11 0 Default --- 0 1 R VDOut_11
30 Virtual Digital Output 12 0 Default --- 0 1 R VDOut_12
31 Virtual Digital Output 13 0 Default --- 0 1 R VDOut_13
32 Select if din 6 is Compressor Overload
0 Default --- 0 1 R/W Sel_dred_ol
or DRED
35 remote / maintenance enable of
1 Default --- 0 1 R/W Comp1_En
compressor 1
36 remote / maintenance enable of
1 Default --- 0 1 R/W Comp2_En
compressor 2
37 remote / maintenance enable of
1 Default --- 0 1 R/W Comp3_En
compressor 3
38 remote / maintenance enable of
1 Default --- 0 1 R/W Comp4_En
compressor 4
41 Actual status of compressor 1 0 Default --- 0 1 R Device_Status_Comp_1
42 Actual status of compressor 2 0 Default --- 0 1 R Device_Status_Comp_2
43 Actual status of compressor 3 0 Default --- 0 1 R Device_Status_Comp_3
Commercial Air to Water Heat Pump Water Heater 54

COMMISSIONING
DIGITAL VARIABLES
BMS Read/
Description Default Category UOM Min Max Variable name
Address Write
44 Actual status of compressor 4 0 Default --- 0 1 R Device_Status_Comp_4
45 Actual status of reverse valve 0 Default --- 0 1 R Device_Status_rev_vlv1
46 Actual status of reverse valve 2 0 Default --- 0 1 R Device_Status_rev_vlv2
47 Actual status of reverse valve 3 0 Default --- 0 1 R Device_Status_rev_vlv3
48 Actual status of reverse valve 0 Default --- 0 1 R Device_Status_rev_vlv4
49 On-Off unit state (0: Off; 1: On) 0 Default --- 0 1 R Sys_On
50 Supervisor (BMS) On-Off. Show the state
0 Default --- 0 1 RW Superv_OnOff
OFF by BMS in main mask (0: Off; 1: On)
51 Alarm reset from supervisory 1 Default --- 0 1 R/W RST_Alarms
52 Enable tariff time zone management 0 Default --- 0 1 R/W Trf_en
120 Alarm relay 0 Default --- 0 1 R Alarm
121 Alarm from probe on input 1 0 Alarms --- 0 1 R Al_probe_1
122 Alarm from probe on input 2 0 Alarms --- 0 1 R Al_probe_2
123 Alarm from probe on input 3 0 Alarms --- 0 1 R Al_probe_3
124 Alarm from probe on input 4 0 Alarms --- 0 1 R Al_probe_4
125 Alarm from probe on input 5 0 Alarms --- 0 1 R Al_probe_5
126 Alarm from probe on input 6 0 Alarms --- 0 1 R Al_probe_6
127 Alarm from probe on input 7 0 Alarms --- 0 1 R Al_probe_7
128 Alarm from probe on input 8 0 Alarms --- 0 1 R Al_probe_8
129 Alarm from probe on input 9 0 Alarms --- 0 1 R Al_probe_9
130 Alarm from probe on input 10 0 Alarms --- 0 1 R Al_probe_10
131 Alarm from probe on input 11 0 Alarms --- 0 1 R Al_probe_11
132 Alarm from probe on input 12 0 Alarms --- 0 1 R Al_probe_12
133 Alarm_comp1 0 Default --- 0 1 R Device_Alarm_comp1
134 Alarm_comp2 0 Default --- 0 1 R Device_Alarm_comp2
135 Alarm_comp3 0 Default --- 0 1 R Device_Alarm_comp3
136 Alarm_comp4 0 Default --- 0 1 R Device_Alarm_comp4
137 Compressor Overload 1 0 Default --- 0 1 R Comp_OL1
138 Compressor Overload 2 0 Default --- 0 1 R Comp_OL2
139 Compressor Overload 3 0 Default --- 0 1 R Comp_OL3
140 Compressor Overload 4 0 Default --- 0 1 R Comp_OL4
 55 Commercial Air to Water Heat Pump Water Heater

COMMISSIONING
To Turn Off The Water Heater

If it is necessary to turn off the water heater on completion

of the installation, such as on a building site or where the
premises are vacant, then:

• Switch off the electrical supply at the isolating

switch to the water heater.

• Close the cold water isolation valve at the inlet to

the system.

DRAINING THE WATER HEATER

To drain the water heater: • Close the isolation valves at the inlet and outlet
of the water heater and place a bucket under the
• Turn off the water heater (refer to “To Turn Off The cold water inlet.
Water Heater” on page 56.
• Undo the unions at the inlet and outlet of the wa-
• Close all hot water taps. ter heater. The heat pump heat exchanger holds
1.3 to 2.6 gallons of water (model dependent)
• Operate the relief valve release lever on one of
and will drain into the bucket.
the storage tanks - do not let the lever snap back
or you will damage the valve seat.

• Operating the lever will release the pressure in

the water heater.
Commercial Air to Water Heat Pump Water Heater 56

TROUBLE SHOOTING
Heat Pump Won’t Start Heat pump starts then turns off soon after

A delay of up to 20 minutes to 2 hours can be experienced This could be caused by:

before heat pump starts operating
a. Insufficient water flow rate through heat exchanger.
Check pipe sizing per chart, check obstructions,
Incorrect Phase Rotation check lines and pump are bled, check pump is op-
erating, check temperature rise across inlet and
outlet.
Phase
Detect NOTE: Tanks and heat pumps are to be manifolded in
Relay Equa-Flow. It is important that the branches to each stor-
age tank ONLY contain a gate or ball valve and union.
Fitting of loose jumper valves, non-return valves or
pressure limiting valves in the branches or primary flow
and return lines between the heat pump and tanks WILL
affect performance of the heat pump.

b. Refrigerant charge too high? Refer to Alarm.

c. Refrigerant charge too low? Refer to Alarm.

Turn heat pump off then on again at isolating switch to

The phase detect relay will open circuit if the heat pump
reset system.
has been wired with incorrect phase rotation or if a phase
has failed. Both green and yellow LEDs on the relay will
be illuminated if phase rotation is correct. Heat pump compressor excessively noisy

Check for correct phase rotation.

Alarm light on heat pump controller

If the alarm light is flashing RED, check the alarm by

pressing the alarm button. Phone your nearest Rheem
Service Department to inform about the alarm.

Low Ambient Temperature

If the ambient air temperature is below setpoint, the heat

pump may not start. Check the control panel of the heat
pump. Check outside ambient temperature that shows on
the display.
 57 Commercial Air to Water Heat Pump Water Heater

AUTOMATIC DEFROST
The Rheem Commercial Heat Pump installation can be The auxiliary heater should be set to 140°F (60°C).
configured in a number of ways depending on the require-
ments of the individual installation. For most applications, automatic defrost should be satis-
factory to meet the water heating demands.
Ice may begin to form on the evaporator when the air tem-
perature falls below 45°F (7°C), and this will reduce the The water heater can control an auxiliary heating source if
heat pump efficiency. The water heating system can be the ambient temperature falls below 41°F (5°C) or if 50%
designed to operate in one of two scenarios in low ambi- or more of the water heaters are in fault mode.
ent temperature conditions.

When auxiliary heating mode is OFF, the heat pump will

use hot gas bypass to melt any ice that may form on the
evaporator coil when operating at air temperatures below
41°F (5°C) and there will be no auxiliary boost.

When auxiliary heating mode is ON, the heat pump will

use hot gas bypass to melt any ice that may form on the
evaporator coil when operating at air temperatures below
41°F (5°C) and auxiliary gas or electric water heater will
be activated. A pump circulates water from the storage
tanks through the auxiliary water heater until the set tem-
perature is reached.
Commercial Air to Water Heat Pump Water Heater 58

ACCESSORIES
BMS BMS
Description Description
Address Address
16292 DTGB165s 5/8" Liquid Line Drier 17535 TEMP. SENSOR (3435 10k 1%)TPE WIRE 1.5M
16293 DTGB164s 1/2" Liquid Line Drier 1 17536 TEMP. SENSOR (3435 10k 1%)TPE WIRE 3M
16490 CAPILLARY HOSE 2MM 078C500STEL 17537 NTC Sensor with 10m Double insulate Cable
16818 E7-4103 HW65 LH 46THx1650mm 3R12FPI 17550 1Phase Softstarter #SS1B16-32SN
16834 Pressure Relief Valve 04-38888-00 17551 24V Solenoid valve coil MQ-A03024-000018
16835 B16HDWx52/1P-SC-M Heat Exchang 17552 CWB9-11-30D02 Contactor 9A 24V 50/60Hz
16907 Solenoid Valve 10t 5/8" MDF-A03-10H003 17553 CWB32-11-30D02 Contactor 32A 24V
16908 Solenoid Valve 10t 1/2" 1 17554 Contactor 40A 24V 50/60Hz
16916 3.6RT 1/2"x7/8"x1/4" TX Valve 1 17557 UPCB001BM1 MEDIUM BOARD
16926 E7-3493 Evap AC18 LH 2R 1050FL 17591 Mini series 3pin front panel mount with pin(lock
16934 B16DWHx96/1P-SC-M bayonet)
16946 TX Valve TGEN20 12tn 067N5163 17592 Mini series 3pin male plug with socket field
installable 180°(lock bayonet)
17107 RUN CAPACITOR - 80MFD
17593 Hi-Temp Sensor (50k 1%)TPE WIRE 2M
17127 OMRON Relay Base - PTFO8A-E
17596 MCB 1P 10A 6kA C Curve S201C10
17160 RUN CAPACITOR - 5MFD
17597 MCB 1P 2A 6kA C Curve S201C2
17200 OMRON Relay - LY2N 24VAC
20129 ZR68KCE-PFV-522 1P R134a/R407c 60Hz
17294 Panel mount LCD terminal PGD1000F00
Compressor
17313 0.8m cable for PGD S90CONN002
20133 ZR160KCE-TFD-522 3Phase R22/R407c
17435 PHASE LOSS RELAY K8DS-PH1
21146 A6E450AU0406 450mm flat fan no guard
17449 uPC medium connector kit UPCCONN0M0
21148 630mm Fan
17509 Thread 0 - 17.3 bar, Lead wire Transduce
21149 Fan Guard 450mm 60HZ #Painted
17510 Thread 0 - 34.5 bar, Lead wire Transduce
26829 SCHRADER UNION 1/4SCHR x 3 Stp
17511 Mini series 2pin front panel mount with pin(lock
26862 32mm Male BSPT x 32C Bush 2
bayonet)
26889 1"1/4 Male NPT x 32C Bush 2
17512 Mini series 2pin male plug with socket field
installable 180°(lock bayonet) 26890 2" Male NPT x 50.8 Tube Bush Brass
17513 Waterproof cap for mini series panel mount(lock 26902 32mm Male BSPTx50C Bush Brass
bayonet)
17533 Waterproof cap for Std series panel mount(lock
bayonet) 3 Pin
 59 Commercial Air to Water Heat Pump Water Heater

CERTIFICATE OF LIMIT WARRANTY

COMMERCIAL AIR TO WATER HEAT PUMP WATER HEATER
For the Rheem, Ruud, Richmond, or Raypak Models listed
in this Manual.

GENERAL c) Damages, malfunctions, or failures resulting from im-

proper installation or failure to operate and m
­ aintain
This Limited Warranty is only available to the original own- the water heater in accordance with the manufacturer’s
er of this water heater. It is not transferable. instructions provided.
Rheem Manufacturing Company (Rheem®) warrants d) Performance problems caused by improper sizing of
this Rheem/Ruud/Richmond/Raypak water heater, and the water heater or (pertaining to electric models) elec-
its ­component parts, to be free from defects in materi- tric service voltage, wiring, or fusing.
als and workmanship, under normal use and service, for
the Applicable Warranty Period. At its option, Rheem will e) Damages, malfunctions, or failures caused by abuse,
repair or replace the defective water heater, or defective accident, fire, flood, freeze, lightning, acts of God, and
component part(s), in accordance with the terms of this the like.
Limited Warranty, if it fails in normal use and service dur-
ing the Applicable Warranty Period. The replacement f) Coil failures (leaks) caused by operating the water heat-
water heater must be ­manufactured by Rheem. The re- er in a corrosive or contaminated atmosphere.
placement component part(s) must be Rheem authorized
g) Damages, malfunctions, or failures caused by operat-
component part(s). The replacement unit will be warrant-
ing the water pump without any supply of water.
ed only for the unexpired portion of the original unit’s Ap-
plicable Warranty Period. h) Damages, malfunctions, or failures caused by operat-
ing the unit at water temperatures exceeding the maxi-
mum setting of the operating, or high limit, control.
EFFECTIVE DATE
i) Coil failures caused by operating the water heater when
The Effective Date of warranty coverage (or the beginning
it is not supplied with potable water, free to circulate at
of the Applicable Warranty Periods) is the date of instal-
all times.
lation of the water heater, if properly documented. Other-
wise, it is the date of manufacture of the water heater plus j) Damages, malfunctions or failures caused by subject-
ninety (90) days. ing the heater to pressures, or electrical characteristics,
greater than those shown on the rating label.
APPLICABLE WARRANTY PERIODS k) Damages, malfunctions or failures resulting from the
use of any attachment, including any energy ­saving de-
The Applicable Warranty Periods are one (1) year from
vice, not authorized by Rheem.
the Effective Date for the tank and the c­ omponent parts.
l) Units installed outside the fifty states (and the District of
Columbia) of the United States of America.
WARRANTY EXCLUSIONS
m) Units removed from the original installation location.
This Limited Warranty will not cover:
n) Units that have had their rating labels removed. A wa-
a) Service trips to your facility to teach you how to install,
ter heater should not be operated if the rating label is
use, or maintain this water heater or to bring the water
removed
heater installation into compliance with local building
codes and regulations. o) Parts installed with or used in connection with normal
maintenance, such as cleaning or replacing refrigerant,
b) Damages, malfunctions or failures resulting from failure
or refrigerant drier.
to install the water heater in accordance with applicable
building codes/ordinances or good plumbing and elec-
trical trade practices.
Commercial Air to Water Heat Pump Water Heater 60

CERTIFICATE OF LIMIT WARRANTY

LABOR, SHIPPING, AND PROCESSING COSTS If an exact replacement is not available, Rheem will provide
(After 1 Year) you with the current model of your water heater, or compo-
nent part(s), or a replacement unit with comparable operating
This Limited Warranty does not cover any labor expenses features. If government regulations or industry certification or
for service, repairs, reinstallation, permits, or removal and similar standards require the replacement water heater, or
disposal of the failed water heater, or defective component replacement component part(s), to have features not found
part(s). All such expenses are your responsibility. in the defective water heater, or the defective component
part(s), you will be charged for the difference in price repre-
Rheem will pay the transportation costs for an “in-warranty”
sented by those required features. If you pay the price differ-
replacement water heater, or “in-warranty” replacement com-
ence for those required features and/or to upgrade the size
ponent part(s), to a convenient delivery point (selected by
and/or other features available on a replacement new water
Rheem) near the place the ­original water heater, or original
heater, you will also receive a complete new Limited Warran-
component part(s), is located: such as a local Rheem/Ruud/
ty (with the full Applicable Warranty Period) for the replace-
Raypak/Richmond water heater distributor. You must pay
ment new water heater.
any local freight charges, including the cost of returning the
failed water heater, or defective component part(s) to a con- Rheem reserves the right to inspect, or require the return of,
venient shipping location (selected by Rheem): such as a lo- the failed water heater or the defective ­component part(s).
cal Rheem/Ruud/Raypak/Richmond water heater distributor. Each “in-warranty” failure water heater must be made avail-
able to Rheem (with the ­rating label and all the component
Rheem does not authorize, recommend, or receive any
parts intact) in exchange for the replacement water heater.
benefit from any claims processing or similar fees charged
Each d­ efective “in-warranty” component part to be replaced
by others to process warranty claims for any Rheem water
must be returned to Rheem in exchange for the replacement
heater or component part(s). Rheem will not reimburse any
component part.
party for these, or any other, fees not specifically covered in
this Limited Warranty document. Warranty compensation is subject to validation of “in-warran-
ty” coverage by Rheem Claims Department personnel.
HOW TO OBTAIN WARRANTY CLAIM
ASSISTANCE • o obtain warranty compensation for an “in-warranty”
T
water heater failure, you must provide Rheem with:
Any claim for warranty assistance must be made promptly. (at Rheem’s option) either the failed water heater
First, determine if your water heater is “in-­warranty” (that is, (with the rating label and all the component parts in-
within the Applicable Warranty Period). You can determine tact) or the complete original rating label (photocop-
your unit’s warranty status by obtaining the complete model ies are not acceptable) removed from the failed water
number, the complete serial number, and the date of instal- heater; the complete model number and the complete
lation of your water heater and then accessing the “War- serial number of the Rheem/Ruud/Richmond/Ray-
ranty Verification” information on the Rheem Water Heater pak water heater that replaced the failed unit; and
Division’s Internet web site (www.rheem.com) or contacting the date the original water heater failed. You may
Rheem Water Heaters’ Claims Department (telephone (800) also be required to provide documentary proof of the
621-5622) during normal business hours to determine if the failed water heater’s date of installation to establish its
Applicable Warranty Period has expired. “in-warranty” status.
If your water heater is “in-warranty”, contact the plumber, or • o receive warranty compensation for an “in-warranty”
T
mechanical contractor, that installed it for assistance with defective component part, you must provide Rheem with:
the warranty repairs, or replacement, required. You may also the defective component part; the complete model num-
select a plumber, or mechanical contractor, from your local ber and the complete serial number of the Rheem/Ruud/
Yellow Pages to assist you. Technical Service personnel are Richmond/Raypak water heater from which the defec-
available to assist you – by telephone (800) 432-8373 or via tive component part was removed; and the date the de-
our web site (www.rheem.com) – in obtaining “in-warranty” fective component part failed. You may also be required
service or to answer your questions about the operation or to provide documentary proof of the date of installation of
repair of your water heater during normal business hours. the Rheem/Ruud/Richmond/Raypak water heater from
Be prepared to provide the plumber, mechanical contractor, which the defective part was removed – or the date of
or Technical Service person you contact with the complete purchase of the part (if it was purchased separately) - to
model number, the complete serial number, and the date of establish the “in-warranty” status of the defective compo-
installation of your water heater in addition to an explanation nent part.
of your water heater problem.
 61 Commercial Air to Water Heat Pump Water Heater

CERTIFICATE OF LIMIT WARRANTY

Warranty claim documentation should be mailed prompt- We suggest you immediately complete the information
ly to Rheem Water Heaters, Warranty Department, 800 below and retain this Certificate of Limited Warranty in the
Interstate Park Drive, Montgomery, Alabama 36109, event warranty service is needed. Reasonable proof of
USA. the date of installation of your water heater may be re-
quired to establish its “in-warranty” status. Otherwise, the
Effective Date of this Limited Warranty will be the date of
EXCLUSIVE WARRANTY – LIMITATION OF LI- manufacture of the water heater plus ninety (90) days.
ABILITY

This Limited Warranty is the only Warranty for this unit DO NOT RETURN THIS DOCUMENT TO
given by the Water Heater Division of Rheem Manufac- RHEEM.
turing Company. No one is authorized to make any other
warranties on behalf of Rheem. ANY IMPLIED WAR- KEEP IT WITH YOUR WATER HEATER OR
RANTIES, INCLUDING MERCHANTABILITY, OR FIT- BUSINESS RECORDS.
NESS FOR A ­ PARTICULAR PURPOSE, SHALL NOT
EXTEND BEYOND THE APPLICABLE WARRANTY Name of Owner:
PERIODS SPECIFIED PREVIOUSLY. RHEEM’S SOLE
LIABILITY, WITH RESPECT TO ANY DEFECT, SHALL
BE AS SET FORTH IN THIS LIMITED WARRANTY, AND
Owner's Address:
ANY CLAIMS FOR INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES (INCLUDING DAMAGE FROM WATER
LEAKAGE) ARE EXCLUDED. Some states do not allow
limitations on how long an implied ­warranty lasts, or for
the exclusion of incidental or consequential damages, so
the above l­imitations or exclusions may not apply to you. Name of Plumber / Mechanical Contractor - Installer:

This Limited Warranty gives you specific legal rights, and

you may also have other rights, which vary from state to
Address of Plumber / Mechanical Contractor - Installer:
state.

Telephone Number of Plumber / Mechanical Contractor

- Installer:

Date of Water Heater Installation:

Model Number of Your Water Heater:

Serial Number of Your Water Heater:

Commercial Air to Water Heat Pump Water Heater 62

NOTES
 63 Commercial Air to Water Heat Pump Water Heater

NOTES
TECHNICAL SUPPORT LINE
Rheem: 800-432-8373
Raypak: 805-278-5300

ORDER CENTER
Rheem: 1-800-621-5622
Raypak: 805-278-5300

RHEEM WATER HEATERS

800 Interstate Park Dr.
Montgomery, AL 36109
Website: www.Rheem.com
e-mail: [email protected]