Obvious Tom
Phone: +1 345 328 4299
Address: J57 Lakeside Tibbets Highway
George Town
Cayman Islands
Email: [Link]@[Link]
A disciplined, detailed and structure oriented well-mannered and hardworking passionate hotelier. I have a friendly, positive
personality which makes it easy for me to associate with people. I'm a well-educated and well-rounded individual with the skills to
perform to the best of my ability. I strive for guest and employee satisfaction
EXPERIENCE
Kaibo Beach and Restaurant
Since December 2022 to 2024
Server
Greeted and attended guests.
Wine and rum pairing knowledge of Wine and Rum
Up-sold wines, liquors and meals with professional appearance and mannerism.
Cash handling and order information
Train new colleagues as per customer requirements.
Resolve guest concerns
Make sure the entire place is clean always
Maintain the organization standard according to Forbes .
Grand Cayman Marriott Hotel Since February 2021 to 2022
Server
Greeted and attended guests quieries
Took orders,presented and explained the menu,specials offered
She information and made suggestions about the menu
Clean tables always make sure the place is clean
Help with the bar for making drinks during busy times
Doing cash-up correctly and dropping it properly .
Up-sold wines, liquors, and meals with professional appearance and mannerism.
Maintained clean and sanitary work areas and tables.
Anticipated and fulfilled guest needs and requests.
Followed proper plate presentation and garnish set up details. Served guests, prepared checks, and collected payment.
Brooklyn Pizza And Pasta Restaurant, Grand Cayman
Since December 2018 to 2022
Server
Taking food orders and recommending menu items to guests
Ensure guest satisfaction
Recommend specials or additional items to guests
Clean and maintain the restaurant as needed
Ensure food safety procedures are followed at all times
Cash handling and order information
Resolve customer complaints quickly and efficiently as they arise
Train new colleagues per brand standards when required
Lanzerac Hotel Cape Town, South Africa
Since October 2017 to 2018
Server
Serve guests promptly and ensure that they are satisfied Maintain a friendly, courteous and professional
manner.
Buffing glasses and dishes
Ensuring the restaurant is clean and set up after each service and ready for next service
Prepare duty roster and work allocations for my fellow colleagues
Assists with daily cash ups when needed
Report to the executive chef and follow instructions as given
Oude Werf Hotel & Restaurant, Cape Town, South
Africa
Since 2014 to 2017
Server
Welcome guests to restaurant
Taking food orders and recommending menu items to guests
Ensure guest satisfaction
Recommend specials or additional items to guests
Clean and maintain the restaurant as needed
Ensure food safety procedures are followed at all times
Cash handling and accurately record customer order information
Resolve customer complaints quickly and efficiently
Devonvale Hotel, Golf & Wine Estate, Stellenbosch, South Africa
Since 2010 to 2016
Restaurant Assistant Manager
Assisting with the opening and closing procedures
Conduct daily line up with the team members
Assists with daily cash ups deliveries and stock takes.
Ensuring presentation of food meats restaurant standards at all times.
Ensured that colleagues up-sold wines, liquors, and five course meals with professional appearance and mannerism. Ensured that all
colleagues anticipated and fulfilled guest needs and requests.
Trained new hires when needed
Meet and greet guests and ensured prompt and courteous attention to guest needs while providing superb overall guest satisfaction
Ensured that the restaurant maintained top sales performance in accordance to the budget Attend
leadership meeting as needed
EDUCATION
Educate College, Harare, South Africa 2008
Advance lever certificates
English literature
Divinity
Sociology
LDR Institution 2007
Tertiary Education
SKILLS & KNOWLEDGE
Safe food handling
Wine and Cocktail serving knowledge
Forbes audit and brand standard audit knowledge
Guest service
Food running
Upselling
Point of Sale
Sanitation
Inventory management Restocking
ACHIEVEMENTS
Employee of the year 2013
Devon Valley Hotel, Golf & Wine Estate, South Africa
Thrice voted as employee of the month in 2015,2015 Oude
Werf Hotel, South Africa
Achieved Back Of House Employee 2017
Lanzerac hotel
LANGUAGES
English, Shona (Native)
COMMUNITY SERVICES
Active participant of Red Cross Cayman Islands
clean-up participant with friends in Cayman Islands
REFERENCES
Kaibo Beach and Bar Restaurant Grand Cayman Islands
Restaurant Manager
Phil (345) 321-5383
TheOffice@[Link]
Grand Cayman Marriott Resort Hotel
HR Manager
Afiya Spencer (+1345 949 0088)
Brooklyn Pizza and Restaurant Grand Cayman
Restaurant Manager
Hennie (+1345 228 2197)
henniemarketstreet@[Link]
Oppie Doppie Restaurant Cape Town South Africa
Restaurant Manager
Len ( +27 2188 33 889)
info@[Link]
Devonvale Golf and Wine Estate Cape Town South Africa
Operations Manager
Bb (+212 884 7310)
info@[Link]
