POSITION DESCRIPTION

Position Title Senior Learning Technologist

Organisational The Centre for Education and Innovation

Unit

Functional Unit Learning Technology

Nominated Senior Program Manager

Supervisor

Classification HEW 8

CDF Level HEW 8 CDF2L Position 10611067

Number

Attendance Type Full Time Date reviewed 30-SEP-2024

ABOUT AUSTRALIAN CATHOLIC UNIVERSITY

Mission Statement: Within the Catholic intellectual tradition and acting in Truth and Love, Australian Catholic
University is committed to the pursuit of knowledge, the dignity of the human person and the
common good.
An ACU education builds on the Catholic understanding of faith and reason working together in pursuit of
knowledge and promotion of human dignity and the common good.
An ACU education seeks to transform lives and communities. Students are challenged to look beyond the
classroom, solve real-world problems, develop their own search for meaning and cultivate strong professional
ethics. They are invited to stand up for people in need and causes that matter.
ACU is open to all. As is common with great Catholic institutions the world over, the university is inclusive and
supportive of everyone, every day – regardless of their faith or tradition.
ACU is a young university making a serious impact. Ranked in the top two per cent of universities worldwide and in
the top 10 Catholic universities, we’re also a leader in employability with 94 per cent of our graduates employed.
The university has seven campuses around Australia, a campus in Rome, Italy, and an online campus – ACU Online.
ACU has four faculties, and several research institutes and directorates. We believe our number one asset is our
people. It’s the character, enthusiasm and dedication of our staff that make this a university like no other. All our
staff contribute to the achievement of our goals set out in ACU’s Vision 2033 and aim to provide high-quality
services with a strong focus on service excellence.
To be agents of change in the world, we all need to see life through the eyes of others. We believe that our role as a
university is to inspire and equip people to make a difference – and that means cultivating their ability to act and
think empathetically.
The structure to support this complex and national university consists of:
• Vice-Chancellor and President
• Provost and Deputy Vice-Chancellor (Academic)
• Chief Operating Officer and Deputy Vice-Chancellor
• Deputy Vice-Chancellor (Research and Enterprise)

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 • Deputy Vice-Chancellor (Education)
• Vice President and Director (Mission and Identity).

ABOUT THE CENTRE FOR EDUCATION AND INNOVATION

Comprising of academic and professional staff, the Centre for Education and Innovation (CEI) is an integral
link between ACU's directorates, schools, and faculties, providing a centralised support service for all learning
and teaching processes and resources. The CEI oversees the implementation of university wide initiatives in
all learning and teaching matters, including all learning and teaching policies and technologies. The CEI is also
responsible for developing and implementing the ACU Online pedagogy and delivery and monitoring its
performance at the course and unit level as well as implanting ACU Thrive, the universities commencing
student signature pedagogy which requires direct links with all portfolios of the university. CEI also
implements and manages the ACU Higher Education Learning and Teaching Academy (HELTA) which is both
an externally and internally professional learning institute for learning and teaching at ACU.

The Centre's key priority is to enable high-quality student learning experiences by providing services and
strategic direction in relation to:
- Initiate, deliver, monitor and evaluate all pedagogies
- Learning experience design and learning technologies
- Student engagement and success
- Quality assurance and academic integrity
- Academic skills development in students
- Academic development, with emphasis on curriculum and professional learning.
- Educational Analytics
- ACU Studios
- ACU Online
- HELTA (Higher Education Learning and Teaching Academy)
- ACU Thrive
- ACU Learning and Teaching Projects and Government Grants.

POSITION PURPOSE
The Senior Learning Technologist will lead the Learning Technology Team in supporting and maintaining the
Learning Technology Ecosystem. The position holder will have an excellent understanding of learning
technologies and will work closely with the Canvas Learning and Teaching Lead (Product Owner) to ensure
that the Learning Management System (LMS) and associated systems are functioning and configured
appropriately, and that staff have access to appropriate support and training. The Senior Learning
Technologist will build and develop relationships with external and internal stakeholders to effect positive
change to the student technology enhanced learning experiences and take responsibility for the team's
ServiceNow presence, including forms, knowledge articles, processes and workflows. This position reports to
the Senior Program Manager.

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KEY RESPONSIBILITIES

Introduction
A number of frameworks and standards express the University’s expectations of the conduct, capability,
participation and contribution of staff. These are listed below:
• ACU’s Vision 2033
• Catholic Identity and Mission
• Code of Conduct for all staff
• ACU Capability Development Framework
• ACU Staff Enterprise Agreement 2022-2025
• ACU Staff Reconciliation Action Plan

The Capability Development Framework describes the core competencies needed in all ACU staff to achieve the
university’s strategy and supports its mission.

Responsibility Scope
Coordinate a team of Learning Technologists and their work, in The position mainly contributes to
service of delivering high-quality student learning experiences at activities; outcomes and goals within the
ACU. faculty/directorate/organisational unit
Take responsibility for the Learning Technology Team's training The position contributes to activities;
and knowledge services, working with internal stakeholders and outcomes and goals; that are
vendors to ensure all ACU staff have access to appropriate implemented and have impact across the
training and knowledge articles University
Build and develop strong working relationships within CEI in The position contributes to activities;
order to ensure a coordinated approach to the management of outcomes and goals; that are
the Learning Technology Ecosystem through communication implemented and have impact across the
and change management, and alignment with the Centre's University
vision, strategy and articulated approach to service delivery; and
build relationships with external stakeholders (including
academic, professional staff and vendors) to promote a culture
of innovation and ensure that a high level of service is achieved
Maintain a comprehensive understanding of the ACU The position contributes to activities;
enterprise- wide Learning Technology Ecosystem and act as an outcomes and goals; that are
escalation point for complex learning technology-related issues. implemented and have impact across the
University
Manage the Learning Technology Team's ServiceNow presence, The position contributes to activities;
including triage and assignment of work, Knowledge articles, outcomes and goals; that are
processes, SLAs, outage management and reporting. implemented and have impact across the
University
Maintain a strong understanding of learning technology The position contributes to activities;
developments in the sector in order to benefit CEI and ACU outcomes and goals; that are
decisions and processes and contribute to the effective implemented and have impact across the
progression and maintenance of the Learning Technology University
Ecosystem.

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HOW THE ROLE OPERATES

The position will have the freedom to implement changes to policies; processes and procedures
based on their expertise.

The position requires resilience and adaptability to be able to respond to changes in the sector and business
landscape and identify areas of improvement.

The position seeks and creates business opportunities for the organisation by liaising with a range of external
stakeholders.

The position manages a geographically dispersed team.

SELECTION CRITERIA

Qualifications, skills, • Qualification - Qualifications in a relevant discipline with

knowledge and experience: subsequent relevant experience and/or an equivalent combination
of relevant experience, education and training.
• Experience - Experience managing enterprise-wide technology
systems.
• Knowledge - Expert knowledge of the use of higher learning
technologies and their impact on the learning experiences of staff
and students.
• Skill - Ability to build outstanding relationships with internal and
external stakeholders, both at an individual and team level.
• Skill - Well-developed problem-solving skills, attention to detail
and sound organisational skills with the ability to make informed,
evidence-based decisions whilst meeting competing deadlines.
• Experience - Experience evaluating the impact of learning
technology initiatives at an enterprise scale.
• Experience - Experience leading and managing a team
• Experience - Experience in managing a service and setting
service-related goals and KPIs for a team.

Core Competencies: • Demonstrate confidence and courage in achieving ACU's Mission,

Vision and Values by connecting the purpose of one's work to ACU's
Mission, Vision and Values.
• Keep stakeholder interest at the core of ACU business decisions
and ACU service excellence as a top priority.
• Work collaboratively internally and externally to ACU to capitalise
on all available expertise in pursuit of excellence.
• Plan work activity, prioritise time and resources using established
ACU processes and technology to achieve optimum efficiency and
effectiveness.
• Make informed, evidence-based decisions by sourcing and
interpreting University and business information.

Essential Attributes: Demonstrated commitment to cultural diversity and ethical practice

principles and demonstrated knowledge of equal employment
opportunity and workplace health and safety, appropriate to the level
of the appointment.

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 Working with Children and This role does not require a Working with Children Check.
vulnerable adults check

REPORTING RELATIONSHIPS
For further information about the structure of the University, refer to the Organisation Chart
https://www.acu.edu.au/about-acu/leadership-and-governance/leadership/organisational-structure

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